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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Dear pak kevin,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Untuk case sudah solve kemarin sore, di guide by phone oleh teknisi ricoh…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Regards,</span></i></b><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="IN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">M.Sigit Rindra Wijaya</span></b><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4472C4">ICT | Siloam Hospitals Silampari Lubuklinggau
</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4472C4">Lippo Plaza Lubuklinggau | Jl. Yos Sudarso Rt.11 Kel. Taba Jemekeh</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4472C4">Kec. Lubuklinggau Timur II Kota Lubuklinggau SUM-SEL 31626</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4472C4">Ph : +62 733 303 5900</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Kevin Tanjaya <kevin.tanjaya@siloamhospitals.com>
<br>
<b>Sent:</b> Friday, January 19, 2024 11:11 AM<br>
<b>To:</b> helpdesk@moderndatasolusi.com; Sigit Rindra Wijaya <Sigit.RindraWijaya@siloamhospitals.com><br>
<b>Cc:</b> helpdesksiloam@moderndatasolusi.com; Margo Prasetyo <Margo.Prasetyo@siloamhospitals.com>; Basudewo <Basudewo@siloamhospitals.com>; Imelda Sibagariang <Imelda.Sibagariang@siloamhospitals.com>; Iskandar Petrus <Iskandar.Petrus@siloamhospitals.com>;
Erik <erik@moderndatasolusi.com>; Soenwono <soenwono@moderndatasolusi.com>; Anton <anton@moderndatasolusi.com>; Gilang <gilang@moderndatasolusi.com>; 'Henry' <Henry.sutanto@moderndatasolusi.com><br>
<b>Subject:</b> Re: Problem : Printer Ricoh Siloam Lubuk linggau ( SHLL )<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Dear Pak <a id="OWAAM448136" href="mailto:Sigit.RindraWijaya@siloamhospitals.com">
<span style="font-family:"Aptos",sans-serif;text-decoration:none">@Sigit Rindra Wijaya</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Boleh tolong diconfirm apakah issuenya sudah solved ?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white">Regards,</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Kevin Tanjaya</span><o:p></o:p></p>
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<p style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7B7B7B">Workplace, Technology & Collaborations - ICT Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Siloam Hospitals Head Office</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">+62 21 2566 8000</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;background:white"><img border="0" width="512" height="75" style="width:5.3333in;height:.7812in" id="imageSelected0" src="cid:image001.png@01DA4ACA.2BA14750"></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a> <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>><br>
<b>Sent:</b> Friday, January 19, 2024 10:31 AM<br>
<b>To:</b> Kevin Tanjaya <<a href="mailto:kevin.tanjaya@siloamhospitals.com">kevin.tanjaya@siloamhospitals.com</a>><br>
<b>Cc:</b> Sigit Rindra Wijaya <<a href="mailto:Sigit.RindraWijaya@siloamhospitals.com">Sigit.RindraWijaya@siloamhospitals.com</a>>;
<a href="mailto:helpdesksiloam@moderndatasolusi.com">helpdesksiloam@moderndatasolusi.com</a> <<a href="mailto:helpdesksiloam@moderndatasolusi.com">helpdesksiloam@moderndatasolusi.com</a>>; Margo Prasetyo <<a href="mailto:Margo.Prasetyo@siloamhospitals.com">Margo.Prasetyo@siloamhospitals.com</a>>;
Basudewo <<a href="mailto:Basudewo@siloamhospitals.com">Basudewo@siloamhospitals.com</a>>; Imelda Sibagariang <<a href="mailto:Imelda.Sibagariang@siloamhospitals.com">Imelda.Sibagariang@siloamhospitals.com</a>>; Iskandar Petrus <<a href="mailto:Iskandar.Petrus@siloamhospitals.com">Iskandar.Petrus@siloamhospitals.com</a>>;
Erik <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Anton <<a href="mailto:anton@moderndatasolusi.com">anton@moderndatasolusi.com</a>>;
Gilang <<a href="mailto:gilang@moderndatasolusi.com">gilang@moderndatasolusi.com</a>>; 'Henry' <<a href="mailto:Henry.sutanto@moderndatasolusi.com">Henry.sutanto@moderndatasolusi.com</a>><br>
<b>Subject:</b> Re: Problem : Printer Ricoh Siloam Lubuk linggau ( SHLL )</span> <o:p>
</o:p></p>
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<b><span style="color:black">NOTICE:</span></b><span style="font-size:7.5pt;color:black"> This email is from an external party. Only open if from trusted source. Report suspicious emails to "<a href="mailto:infosec.shg@siloamhospitals.com">infosec.shg@siloamhospitals.com</a>".</span><span style="color:black">
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear Pak Kevin,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Untuk case ini sudah di pandu oleh teknisi kami pak sapar by phone pada tanggal 18 Jan 2023 ya pak dan sudah normal kembali.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">---<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,<br>
<br>
Salam,<br>
L Tiwi<br>
Helpdesk <br>
08111559141 (WA)<br>
PT Modern Data Solusi <br>
Jl. Sultan Hasanuddin No. 72<o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p id="x_reply-intro"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">On 2024-01-19 10:24, Kevin Tanjaya wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Dear <a href="mailto:helpdesk@moderndatasolusi.com">
@Etik</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="xv1elementtoproof"><span style="font-size:11.0pt;color:#242424">Mohon bantuannya untuk pembuatan tiket issue yang saat ini Printer Ricoh Siloam Lubuklinggau tidak bisa digunakan untuk Print, Scan dan Copy, berikut Capture Error yang muncul di printernya...</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="xv1elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:11.0pt;color:#242424"><img border="0" width="654" height="370" style="width:6.8125in;height:3.8541in" id="_x0000_i1032" src="cid:image002.png@01DA4ACA.2BA14750"></span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white">Regards,</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Kevin Tanjaya</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7B7B7B">Workplace, Technology & Collaborations - ICT Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Siloam Hospitals Head Office</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">+62 21 2566 8000</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black;background:white"><img border="0" width="512" height="75" style="width:5.3333in;height:.7812in" id="x_v1imageSelected0" src="cid:image001.png@01DA4ACA.2BA14750"></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Sigit Rindra Wijaya <<a href="mailto:Sigit.RindraWijaya@siloamhospitals.com">Sigit.RindraWijaya@siloamhospitals.com</a>><br>
<strong><span style="font-family:"Calibri",sans-serif">Sent:</span></strong> Thursday, January 18, 2024 9:34 AM<br>
<strong><span style="font-family:"Calibri",sans-serif">To:</span></strong> <a href="mailto:helpdesksiloam@moderndatasolusi.com">
helpdesksiloam@moderndatasolusi.com</a> <<a href="mailto:helpdesksiloam@moderndatasolusi.com">helpdesksiloam@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Calibri",sans-serif">Cc:</span></strong> Margo Prasetyo <<a href="mailto:Margo.Prasetyo@siloamhospitals.com">Margo.Prasetyo@siloamhospitals.com</a>>; Kevin Tanjaya <<a href="mailto:kevin.tanjaya@siloamhospitals.com">kevin.tanjaya@siloamhospitals.com</a>>;
Basudewo <<a href="mailto:Basudewo@siloamhospitals.com">Basudewo@siloamhospitals.com</a>>; Imelda Sibagariang <<a href="mailto:Imelda.Sibagariang@siloamhospitals.com">Imelda.Sibagariang@siloamhospitals.com</a>>; Iskandar Petrus <<a href="mailto:Iskandar.Petrus@siloamhospitals.com">Iskandar.Petrus@siloamhospitals.com</a>>;
<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a> <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Calibri",sans-serif">Subject:</span></strong> Problem : Printer Ricoh Siloam Lubuk linggau ( SHLL )</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></p>
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<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear helpdesk MDS,<o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Mohon bantuannya saat ini Printer Ricoh Siloam Lubuklinggau tidak bisa digunakan untuk Print, Scan dan Copy, berikut Capture Error yang muncul di printernya...<o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><img border="0" width="654" height="370" style="width:6.8125in;height:3.8541in" id="x_v1x_Picture_x0020_1" src="cid:image003.jpg@01DA4ACA.2BA14750"></span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="xv1xmsonormal" style="margin:0cm"><em><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Regards,</span></b></em><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><strong><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">M.Sigit Rindra Wijaya</span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4472C4">ICT | Siloam Hospitals Silampari Lubuklinggau
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<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4472C4">Lippo Plaza Lubuklinggau | Jl. Yos Sudarso Rt.11 Kel. Taba Jemekeh</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4472C4">Kec. Lubuklinggau Timur II Kota Lubuklinggau SUM-SEL 31626</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="xv1xmsonormal" style="margin:0cm"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4472C4">Ph : +62 733 303 5900</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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