[It.team] RITM0510659
Soenwono
soenwono at moderndatasolusi.com
Sat Aug 5 15:08:48 UTC 2023
Hi Julien,
Glad finally we complete this installation.
How about the meter reading for invoicing. Will we get meter reading automatically from atremote or do we still need to collect the meter reading manually? Lease advise
Thank you.
Regards
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
Sent: Friday, August 4, 2023 5:54 PM
To: Soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
Cc: helpdesk at moderndatasolusi.com; 'Erik Reinaldo' <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>; yan at moderndatasolusi.com; idris at moderndatasolusi.com; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0510659
Internal
Hi,
For us ok
Missing at remote depot for alert due to an issue on central at remote site.
For the rest should be ok.
We going to close the task when at remote depot is changed.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: viernes, 4 de agosto de 2023 12:35
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
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Hi Julien,
System home remove done. Everything good now?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 04 August 2023 16:34
To: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
Thanks Julien for your cross check and feedback.
Dear Sun Sun/Henry,
Please take note that you need to have System home to remove on the device and screen shot to prove it is done.
Thanks.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Friday, August 4, 2023 5:10 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
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Hi,
System home don’t have been removed as required. Please complete the activity
For in what way use Streamline guide on GSK are available but is not Ricoh provide it. They have to ask to Helpdesk or Global Print Management of GSK.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: viernes, 4 de agosto de 2023 11:02
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
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Hi Julien,
Users already tested and it works now. But there is a question from user on how to do the print, copy and scan. Do you have any guidance on that so I can share it to local user. Please advise
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 04 August 2023 13:16
To: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
Thanks Julien, much appreciated your support and have the required task completed!!
Dear Sun Sun/Henry,
Please confirm and ensure user tested the machine and all functions are up and running before leaving the site.
Thanks a million!
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Friday, August 4, 2023 2:03 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
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Hi,
System home to remove on the device, for the install should be ok now.
After: Make an user test it completely for be sure 100% before leave the site and let us know.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: viernes, 4 de agosto de 2023 7:55
To: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
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Thank you Julien and thank you for looking into it.
Do revert if any support needed from the partner as they are still at site.
Thanks.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Friday, August 4, 2023 1:24 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Subject: RE: RITM0510659
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Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: viernes, 4 de agosto de 2023 6:30
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
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Hi GSSC team
My service team has done rebooting the unit just now and the unit is online now. but there is no copy, scan & print function in the Operation panel . Photo is attached. Please advise soonest as my team is still stand by at the site.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 03 August 2023 21:01
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; '#RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
Thank you Sun Sun and please ensure no further delay of the site visit.
We expect installation to be completed within the same day – 4th Aug (Friday).
1)schedule an engineer to be on site soonest and advise on the date and time
2) reboot the device by physical power down , unplug , re-plug and power up is needed so that GSSC can try to push SLNX
3) Contact GSSC team by sending an email to gssc.gsk.support at ricoh.es <mailto:gssc.gsk.support at ricoh.es> once you have completed step (2) and STAY on site until GSSC confirmed that SLNX installation is successfully done, it is MANDATORY to do so.
Kindly advise all are good and printer is working well.
Thank you.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Thursday, August 3, 2023 8:40 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
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Hi All,
I check with local GSK and the unit is online. But to make sure tomorrow morning our engineer team will visit GSK and do these following action physical power down , unplug , re-plug and power up
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Wednesday, August 2, 2023 2:07 PM
To: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
Thank you Nigel for your reply and will get PTM to do the needful.
Dear Sun Sun/Henry/Idris,
We need your immediate action on this :
1)schedule an engineer to be on site soonest and advise on the date and time
2) reboot the device by physical power down , unplug , re-plug and power up is needed so that GSSC can try to push SLNX
3) Contact <mailto:GSSC.GSK.Support at ricoh.es> @#RES-BARCELONA-GSK via email once you have completed step (2) and STAY on site until GSSC confirmed that SLNX installation is successfully done, it is MANDATORY to do so.
Do let me know if you are not clear and contact my mobile should you have any questions.
*Attaching a copy of old and new buildbook, in case you need it*
Thank you.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Wednesday, August 2, 2023 2:47 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
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Hi Patricia ,
Yes a physical power down , unplug , re-plug and power up is needed so we can try again to install slnx . Regarding you point of the tech staying on site and contacting GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> well this should be standard procedure when slnx is being installed but unfortunately this has not happened on any of the site visits which is why so many visits have been required .
Kind Regards,
Nigel Forster
Global Solution Support Centre
Technical Support Specialist
Ricoh España S.L.U.
España – Spain
<mailto:Nigel.forster at ricoh.co.uk> Nigel.forster at ricoh.co.uk
www.ricoh.co.uk <http://www.ricoh.co.uk/>
<http://www.ricoh.es/>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 01 August 2023 16:41
To: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
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Dear Nigel, good day.
Thank you for supporting this IMAC-D and does that mean reboot can only be done on site by the engineer and ensure the device is online?
And the partner should contact <mailto:GSSC.GSK.Support at ricoh.es> @#RES-BARCELONA-GSK via email once the device been rebooted and online?
The engineer SHOULD NOT leave the site until <mailto:GSSC.GSK.Support at ricoh.es> @#RES-BARCELONA-GSK has confirmed that device is good to push down solution?
Do you need the engineer to stay on site until SLNX been successfully installed? I do not think it will take very long to push down the solution for 1 device.
I will confirm with our partner on the site visit schedule as well.
Lets try to avoid the engineer going back and forth as this IMAC-D has taking too long to close out where many trips been made by the partner (device not configure as per buildbook).
Looking forward to your reply on the above before I co-ordinate with our partner for next course of action.
Thanks.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Tuesday, August 1, 2023 7:43 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
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Hi Patricia ,
I have tried today to install SLNX on the device PULMFP010 and sadly it has failed resulting in the device now being offline . I am not able to say why this has failed but the device will need a minimum of a full reboot to see if I can try again , if you could arrange to have this rebooted and then let us know at GSSC so we can try again .
Many Thanks
Kind Regards,
Nigel Forster
Global Solution Support Centre
Technical Support Specialist
Ricoh España S.L.U.
España – Spain
<mailto:Nigel.forster at ricoh.co.uk> Nigel.forster at ricoh.co.uk
www.ricoh.co.uk <http://www.ricoh.co.uk/>
<http://www.ricoh.es/>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 01 August 2023 11:07
To: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
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Dear <mailto:GSSC.GSK.Support at ricoh.es> @'#RES-BARCELONA-GSK', good day.
Can you please confirm if SCTASK0800509 <https://servicenow.gsk.com/sc_task.do?sys_id=c90c822e1b905554625243f0b24bcbcf&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%5Ecat_item.name%21%3DDLP+Policy+Request%5EORopened_by%3Dcb3ab63a473ee954a1b14389516d437b%5EORDERBYDESCnumber> being completed and is there anything that is not comply to the buildbook?
Please take note that SLNX + M&S license been shared back in May as attached.
Looking forward to your confirmation.
Cheers.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, July 31, 2023 9:58 AM
To: '#RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0510659
Dear Julien / <mailto:GSSC.GSK.Support at ricoh.es> @#RES-BARCELONA-GSK, good day.
Yes, you are correct! What PTM needs to tell is if they have configured as per buildbook. Sorry for causing un-necessary frustration.
By the way, I believe the IP is no overlapping as earlier it was use in another existing device?
Attached is the SLNX + M&S license that shared in May’23 and a copy of the email is attached for your further action.
Dear PTM, good day.
PLEASE CONFIRM device has configured as per buildbook since the hostname and device model already there? Unless you tell me the information is incorrect?
Kindly come back to us once you have confirmed 100% buildbook is followed so that <mailto:GSSC.GSK.Support at ricoh.es> @#RES-BARCELONA-GSK can push the solution by today (Monday).
Thanks and please treat this as URGENT.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Friday, July 28, 2023 9:09 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Subject: RE: RITM0510659
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Hi,
Why ask for something already on the device ?
I suppose you have to tell us you have configured the device by build book and is ready for receive SLNX installation.
Is the case ?
License for SLNX have been already provided ?
If both question answer is Yes is on GSSC next action of install SLNX on the device. If not please make it become a positive answer.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: viernes, 28 de julio de 2023 14:44
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
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Hi Pat & GSSC,
FYI, my service team already set the username and password given by GSSC Team, Now we are waiting for hostname & device name. Please advise..
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: 27 July 2023 19:52
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'Sara Bulgarelli' <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'Yumi Karuno' <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
Hi Pat,
We already got the username & password from GSSC team and tomorrow my service team will visit GSK at 10 am Jakarta time to setting the username password & checking all the setting as per buildbook.
I will update in this email once we have completed the configuration. Appreciate GSSC team can check and advise ASAP.
Also any update on the device name & hostname please..
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 26 July 2023 17:41
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
Dear Justyna,
Are you referring to IM C300F serial number? If yes, it is 3922PA51278 as shared earlier by the partner.
* GSK
* IMC 300F - 3922PA51278
* IP: 10.237.191.53
Let me know if you need anything else.
Cheers.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Sent: Wednesday, July 26, 2023 6:26 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
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Internal
Hi <mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong
Can you confirm the serial number of the GSK device in Indonesia?
I will clarify networking details and return to you, but please confirm SN first.
Regards,
Justyna
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 24thth of July, 2023
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Wednesday, July 26, 2023 12:15 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun, good day.
Thanks for your acknowledgment and confirming that MP301/W903P700173 is not a loaner unit, this unit used by Haleon Pulogadung.
Dear <mailto:GSK-IMACD at ricoh-europe.com> @'#REU-GSK-IMACD',
I think we need to check with the customer again what is the device name for IM C300F as <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK has informed that :
MP301/W903P700173 is parked under PULMFP009
We need this information in order for the partner to set up the device accordingly. Can you support this verification and revert once you heard back from the customer.
Thanks.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Wednesday, July 26, 2023 4:16 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
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Hi Patricia,
Thank you for sharing the GSSC team email address. I will email them now to get the username & password for setting the ICM 300F at GSK ya. once I get the username & password I will schedule the engineer to the site.
MP301/W903P700173 is not a loaner unit, this unit used by Haleon Pulogadung.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Wednesday, July 26, 2023 3:05 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
Correction..below is GSSC team email address :
GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es>
Sun Sun,
Please answer the below questions and have it clarfied as well before going to the site :
2) Is S/N : MP301/W903P700173 a loaner unit?
This IP address included in the RITM is already in use By PULMFP009 which is an MP301 device with S/N W903P700173 .
Now if this device is being disposed then it needs to be offline so that the IP address can be used for the new device , if it is not being disposed then a new IP has to be assigned to the new device in order for it to go on the network and be installed with SLNX etc
Dear Justyna,
Can you advise where can we obtain the device name please? From the local customer or you? Is PULMFP009 is the device name for this IMC300F?
Thank you.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Wednesday, July 26, 2023 2:23 PM
To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Yumi Karuno <yumi.karuno at jp.ricoh.com <mailto:yumi.karuno at jp.ricoh.com> >
Subject: RE: RITM0510659
Dear PTM team,
It seems that getting the device configured as per buildbook is so difficult to follow up? It is very frustrating…
Now, GSSC feedback that the no one from PTM reach out to them to request for login ID and password and how can you consider as configuration completed?
Dear Pak Henry,
Are you not clear what needs to be done? Let us know where do you stuck, please. Please let me know which buildbook are you following? I believe is the existing one as attached as the new one you are not able to log in the link for the card reader setting.
Please be reminded that you are NOT suppose to leave the site until you have contacted /confirmed with GSSC (#REU-GSK-IMACD GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> ) that device is set up correctly so that they could push down the solution.
Failing to do so, now you need to go back to the site again to perform the configuration and appointment needs to be made with local customer which it does not look good on Ricoh/PTM which might cause inconvenience to them just to carry out this task due to several visits made.
Do you see my point here?
Please read the below reply carefully from GSSC on what is the issue that you need to fix.
Dear Sun Sun,
I want you to set up a call with Pak Henry today together with myself before 6.00pm Malaysia time/5pm Jakarta time to discuss on this and ensure that everyone is clear and what is needed to be done.
Kindly treat this as CRITICAL!!
Dear Pak Idris,
It is very frustrated that your team does not seems to understand what needs to be done and to be done correctly…
Kindly step in to support whatever you can please, appreciate that.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Wednesday, July 26, 2023 1:27 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Subject: RE: RITM0510659
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Hi All,
Thank you at last we have 1 thing sorted and the IP address is unique for this device but I am sorry to say that the Build book has NOT been followed . I am not able to login to the device as the admin password is not set to the GSK standard one for the APAC region and I am not aware what it is set to . The build book is clear on the password setting
I have checked and no one has contacted GSSC requesting the admin Password
The device name is also wrong
And this is without even logging into the device to check the rest of the settings
Please can we conform to the GSK standards which are laid out in the build book .
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: 26 July 2023 05:23
To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; 'Erik Reinaldo' <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi All,
Sorry for my late feedback.
As per my email on 20th July the IP address that we received from Local GSK is 10.237.191.53.
So here is the MIF information:
* GSK
* IMC 300F - 3922PA51278
* IP: 10.237.191.53
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Sent: Monday, July 24, 2023 3:32 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Subject: RE: RITM0510659
Internal
Hi Justyna/All
This IP address included in the RITM is already in use By PILMFP009 which is an MP301 device with S/N W903P700173 .
Now if this device is being disposed then it needs to be offline so that the IP address can be used for the new device , if it is not being disposed then a new IP has to be assigned to the new device in order for it to go on the network and be installed with SLNX etc
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: 24 July 2023 09:13
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
Internal
Hi <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK
Please see the printer details below (provided in the request)
IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway - 10.237.191.1
Printer name: pulmfp010
<mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong can you or <mailto:soenwono at moderndatasolusi.com> @soenwono confirm S/N of the device?
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 24thth of July, 2023
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: Monday, July 24, 2023 8:22 AM
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
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Dear Jonathan, good day.
No worries, take your time.😊
Based on my record (I have no access to ServiceNOW), the W/O appear that this IMAC-D comes with solution as S & S stated clearly below. Unless there is change at the very last minute?
Are you saying that SLNX been installed?
Dear <mailto:GSK-IMACD at ricoh-europe.com> @#REU-GSK-IMACD,
Can you please reconfirm that this IMAC-D comes with SLNX solution as I cannot locate the excel copy from my end..thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Monday, July 24, 2023 11:12 AM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
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Hi Patricia,
Sorry for the late reply as we were handling with a P1 issue, I´ve checking but I don’t see the printer details that requires the SLNX installation. Can you share it please?
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: lunes, 24 de julio de 2023 4:15
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
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Yes you are correct Jonathan.
Can you try to push the solution please and revert if there is any issue.
Thanks for your kind support.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Monday, July 24, 2023 10:12 AM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
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Hi Patricia,
So the card reader issue has been solved or isn’t?
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: lunes, 24 de julio de 2023 4:03
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
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Dear Jonathan, good day.😊
Thank you for your email, since the device been successful configured lets push the SLNX.
The only thing that I want the partner to do is revert on the new buildbook what error occurred on the link given in card reader setting portion.
I do not think there is a need to wait. What do you think?
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Monday, July 24, 2023 9:42 AM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
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Hi Patricia,
As per the instructions you wrote below it will be better to wait the answer by Sun Sun in order to see what is happening with the card reader. Once we determined exactly what is happening I think it will be the best time to push SLNX.
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: lunes, 24 de julio de 2023 3:36
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
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Thank you Sun Sun for providing an update over the weekend.
And again, please show the error on the new buildbook in card reader setting as you mentioned earlier that you have problem to log in :
We need to rectify it so that other indirect channels use log it too.
Dear <mailto:GSSC.GSK.Support at ricoh.es> @'RES-BARCELONA-GSK', good morning.
Could you be kind to take the next course of action in order to complete this IMAC-D, thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Saturday, July 22, 2023 12:38 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
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Hi Pat,
Update from my service team on their last visit is:
* We have followed the card reader configuration as per buildbook v.2.6. Local GSK has already tested and it works well now
* For unit itself, we have Rechecked & confirmed that we have followed all the setting as per buildbook.
Now waiting global team to try pushing the SLNX solution
Please advise.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 20 July 2023 14:59
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
Thanks Sun Sun and again, please show the error on the new buildbook in card reader setting as you mentioned earlier that you have problem to log in :
We need to rectify it so that other indirect channels use log it too.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Thursday, July 20, 2023 3:40 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: FW: RITM0510659
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Hi Pat,
Got it. I have shared the information to my service team and they will follow the right buildbook ya.. we will update again by tomorrow.
Hi PTM’s Service team,
As discussed for tomorrow action:
* Please ensure you check and follow the Latest GSK buildbook for the configuration (PDF attachd)
* Please use the GSK Buildbook v.2.6 to configure the card reader (Excel attached)
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 20 July 2023 13:54
To: Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>
Subject: RE: RITM0510659
You are welcome Sara.😊
Dear Sun Sun,
1)Ensure you are using GSK’s builbook and not Haleon’s (attached)
2)Complete the device configuration FIRST before <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK to move to the next course of action (SLNX installation and etc.)
Please be reminder again, DO NOT leave the site until you have reached out to <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK via email to confirm that device is configured correctly to avoid going back to the site to have the error rectified if arises.
Hope the above clarifies.
And also you mentioned that you have problem to sign in to the below link for card reader setting and can you screen shot what is the error so that we could have it rectified please from the new builbook. Perhaps Pak Henry can help on this?
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
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From: Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Sent: Thursday, July 20, 2023 2:26 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>
Subject: RE: RITM0510659
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Thank you Pat for the below, then I believe it should not be set up as direct printing but I will leave the techs to do their job 😊
Kind Regards
Sara Bulgarelli
Global Service Manager
Annuity & Service
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 (0) 203 033 3503
Mob: +39 3477899970
VoIP Ext: 1003503
<mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
<http://www.ricoh-europe.com/>
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 20 July 2023 08:14
To: Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>
Subject: RE: RITM0510659
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Dear Sara, good day.
This IMAC-D comes with solution.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Sent: Thursday, July 20, 2023 2:03 PM
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi Soenwono,
Just to clarify that we are talking about GSK and not Haleon, may you please confirm?
Regarding the direct printing device, If it is a direct printing set up there is no embedded slnx.
Please confirm back
Kind Regards
Sara Bulgarelli
Global Service Manager
Annuity & Service
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 (0) 203 033 3503
Mob: +39 3477899970
VoIP Ext: 1003503
<mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
<http://www.ricoh-europe.com/>
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: 20 July 2023 07:44
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; 'Henry Sutanto' < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; erik at moderndatasolusi. com < <mailto:erik at moderndatasolusi.com> erik at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi Patricia,
Updates about last action from my service team is they have configured as per buildbook but the IP address but we have 2 issues here:
* Card reader setting
* Service team will follow the previous buildbook v.2.6 for card reader configuration tomorrow.
* IP address
* Now the unit IMC 300F use direct printing with IP 10.237.191.53 (This IP we received it from GSK – Email is attached). this should be the correct IP address right? If yes, can you please check and push the SLNX solution?.
Just to inform that My service team will visit HALEON tomorrow.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 19 July 2023 21:51
To: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
Dear Pak Henry and Sun Sun,
Please be informed that we are still waiting for your update has the device configured as per buildbook and do you face any challenge to have this completed?
Reminder sent on 17th that is Mon and no one seems to care to provide an update to RGS. We are unable to take next course of action to complete the entire IMAC-D process where device been deployed sometime back. You have failed to meet the SLA and affect your performance.
We have been questions by the central customer why you are taking so long to get it done.
And also you mentioned that you have problem to sign in to the below like for card reader setting and can you screen shot what is the error so that we could have it rectified please.
Can we expect your reply by tomorrow (Thursday), before noon please?
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, July 17, 2023 11:43 AM
To: <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
Dear Henry/Sun Sun, good day.
Please advise has the device been configured as per buildbook?
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Sent: Friday, July 14, 2023 6:28 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: Re: RITM0510659
Dear Patricia, Noted by thank you. Regards, Henry On 14-07-2023 17: 19, Patricia Foong wrote:
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Dear Patricia,
Noted by thank you.
Regards,
Henry
On 14-07-2023 17:19, Patricia Foong wrote:
Thanks Julien for your support, appreciate it.
Dear Pak Henry,
I am attaching the old buildbook and you may try the method below as well.
Let me know the progress.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Friday, July 14, 2023 6:14 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Cc: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
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Internal
Hi,
Seems is the new build book in test.
If not works I advise to go on the old buid book 2.6 and get it from it. Is integrated on the file excel to relative page of card reader configuration.
<mailto:Sara.Bulgarelli at ricoh-gs.com> @Sara Bulgarelli I suppose you can check the link why they don't have access, probably due not Ricoh accounts.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: viernes, 14 de julio de 2023 12:07
To: Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Thanks Pak Henry for your kind feedback.
Dear <mailto:GSSC.GSK.Support at ricoh.es> @'RES-BARCELONA-GSK', good day.
Are you able to act accordingly on the SLNX installation and also card reader setting as they claim that they have problem with sign in to below link?
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Sent: Friday, July 14, 2023 6:00 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: Re: RITM0510659
Dear Patricia, I will update according builtbook setup for today as below : Good Afternoon, 1. My engineer has going to GSK adn do setup as per buildbook, please check if SLNX can pushed already or not. 2. For card reader setting we have problem
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Dear Patricia,
I will update according builtbook setup for today as below :
Good Afternoon,
1. My engineer has going to GSK adn do setup as per buildbook, please check if SLNX can pushed already or not.
2. For card reader setting we have problem with sign in to below link, any advise please let us know.
Thank you & Regards,
Henry
On 14-07-2023 13:22, Patricia Foong wrote:
Thanks Sun Sun for your reply.
Dear Pak Henry,
Kindly ensure that an update is provided before end of business, today (14th July) and not anything later as we wish to close out this ticket before the weekend.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Friday, July 14, 2023 2:09 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi Patricia,
Sure Pak Henry will provide the update ya.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 14 July 2023 12:11
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
Dear Sun Sun,
I would assume the site visit as per scheduled that is today?
Do update the status before end of business today (Friday).
Thanks!
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Thursday, July 13, 2023 5:05 PM
To: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:helpdesk at moderndatasolusi.com> helpdesk at moderndatasolusi.com; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
Importance: High
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Hi Justyna,
Thank you for sharing the information. We will assign engineer to visit & setting as per newest build book at GSK tomorrow. My service team will update you the result tomorrow ya
Hi Helpdesk & Pak Henry,
As request, please make sure your engineer visit GSK and do the setting as per newest buildbook attached and update the progress and result ya..
Also the host name for the new device is pulmfp010 (confirmed with Marcin Spiliszewski).
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: 13 July 2023 15:27
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
Internal
Hi <mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong and <mailto:soenwono at moderndatasolusi.com> @soenwono
The host name for the new device is pulmfp010 (confirmed with Marcin Spiliszewski).
Please schedule technician for the installation, make sure device is configured according to Buildbook (attached) and engineer will contact GSSC before leaving the site to make sure machine is responding and GSSC can complete task on their end.
Thanks!
Justyna
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 17th of July, 2023
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: Thursday, July 13, 2023 9:35 AM
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Subject: RE: RITM0510659
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Dear Sun Sun,
Can you please provide an update on this matter and any progress?
Please continue to follow up with him and if still no information, let me know and I will escalate centrally for support.
Thanks!
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, July 10, 2023 6:05 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0510659
Hello Sun Sun,
Any update from Pak Fachri and did you follow up with him please?
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Friday, July 7, 2023 7:03 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi All,
We have tried to get the device name & hostname from local GSK Pak Fachri and we have not received anything from him. He said he will check with his global team and update us. we will try to follow up with him again.
I attach my email communication to Pak Fachri
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 07 July 2023 16:55
To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0510659
No worries and unfortunately I have no access to ServiceNOW to obtain the information.
Dear Sun Sun, good day.
All the IP and network details has been given below and the only information that you need is the Hostname which you need to reach out to local GSK for it.
IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway - 10.237.191.1
Kindly keep us posted when can the configuration be done in order to close out this ticket soonest.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: Friday, July 7, 2023 4:38 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0510659
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Internal
Hi <mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong
I meant RITM, sorry for the mistake.
Please see the screenshot from Service Now
IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway - 10.237.191.1
Regards,
Justyna
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: Thursday, July 6, 2023 5:07 PM
To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0510659
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Thanks Justyna for your kind reply.
IP already provided in RIM;
Can you please help me to understand better what does RIM stands for? Are you referring to RITM? How do we read it please, can you teach me?
In order to speed up this long open IMAC-D, can you share the IP to the partner please.
Dear Sun Sun,
Please obtain network information from the local GSK without further delay as they should have it and advise when can the site visit can be schedule, the sooner the better please as this IMAC-D is long pending..for many months and yet it is not close.
Thanks for all your support.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: Thursday, July 6, 2023 8:30 PM
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Subject: RE: RITM0510659
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Hi Sun Sun and Patricia,
Summarizing - password will be sent directly to Sun Sun by Julien;
IP already provided in RIM;
Name/host name – still missing - please ask local GSK to provide.
Thanks!
Justyna
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 17th of July, 2023
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Wednesday, July 5, 2023 1:39 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'Henry Sutanto' < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Subject: RE: RITM0510659
Internal
Ho Soenwono / <mailto:GSK-IMACD at ricoh-europe.com> @#REU-GSK-IMACD,
For Password: If is write on the build book to contact GSSC and you contact the client they not going to answer. Is not your first device on GSK you should know the process. (not going to have the password by write to all world only if you write only to GSSC) I going to write to you the password to keep safe and not give to anyone different from the field tech do the intervention.
For Name: Client must provide the information, is written on the ritm the name to use <mailto:GSK-IMACD at ricoh-europe.com> @#REU-GSK-IMACD (if I remember well)
For IP and network information: Client must provide it. Or have place it on the RITM. IP need to be unique or create conflict. <mailto:GSK-IMACD at ricoh-europe.com> @#REU-GSK-IMACD please ask officially to the client if not already on the ritm
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: miércoles, 5 de julio de 2023 13:00
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'Henry Sutanto' < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
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Hi Pat,
We have tried to check with Pak Fachri local GSK. But seems he is a bit confused and doesn't know anything about information that we need
Can you help us to check with global GSK or can you advise who should we contact to?
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 05 July 2023 16:53
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
Dear Sun Sun, good day.
Can you please provide an update if you managed to obtain the Hostname and device information from the local GSK in order to proceed to configure the device as per buildbook.
We have not heard back from you since 25th Jun and do let us know if you need any support in order to move forward.
Kindly come back to me by tomorrow-Thursday (6th Jun), before end of business.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Sunday, June 25, 2023 8:49 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi Natalie,
Ohh Oka then we will check with local GSK for Hostname, Device name information.
Hi IT Team,
Please take note that we need to get the hostname, device name information from local GSK.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 20 June 2023 19:24
To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
Thanks Natalia for your kind reply.
Dear Sun Sun,
Kindly ensure that you obtained the required information from the local GSK and have the device configure as per buildbook soonest.
If you are not ablet to get support at the local level, please bring to our attention as we do not wish to drag on this IMAC-D where SLA applies.
Thanks for all your support.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: Tuesday, June 20, 2023 6:10 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
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Dear all,
Please be informed that these information's should be provided by local GSK
<mailto:soenwono at moderndatasolusi.com> @soenwono, please check with user.
Thank you.
Best regards,
Natalia Kawczyńska
Global Accounts Coordinator
Ricoh Business Services
Olivia Business Centre
Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
<mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: Tuesday, 20 June 2023 05:40
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
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Dear <mailto:GSK-IMACD at ricoh-europe.com> @'#REU-GSK-IMACD' and <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK,
Do you have that information on hand or should PTM can it from the local GSK? Or where can we obtain it please.
But there are items that we cannot find inside the buildbook like Hostname, Device name information.
Thanks.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Tuesday, June 20, 2023 11:30 AM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
Importance: High
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Hi Pat & Nigel,
Sorry for our late response. Our IT team has visited GSK and already refer to the GSK Buildbook.
But there are items that we cannot find inside the buildbook like Hostname, Device name information. Can you advise the instruction "Refer to GSK Device setting list & also contact GSSC for Details" on picture below please.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 20 June 2023 7:01
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
PLEASE RESPOND Sun Sun!
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, June 16, 2023 5:22 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
Hello Sun Sun and Henry, good day.
Have you not visited the site to have the device configured as per buildbook?
Last email was dated 25th May and thereafter, no further update.
Please revert has the configuration been done as per buildbook? If no, WHEN can it be done.
Kindly respond by today.
Thanks.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Thursday, May 25, 2023 8:26 PM
To: 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi Nigel,
Thank you for your feedback. On Monday, my IT Team will visit GSK again and will look into it ya
Hi IT Team,
Please take note on this comment from Nigel and please check carefully on next Monday ya
The build book has obviously still not been followed , Firstly on the home screen of the WIM it shows that the host name has not been set neither has the Device name or location , all these are to be set in the build book , further to this I am not able to login to the device as the admin password has not been set to the GSK standard one which is again another setting in the build book that should have been followed . Also can the IP address and Host name of the new device be clarified as the IP address in the RITM is used by PULMFP009
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: 25 May 2023 15:30
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'Henry Sutanto' < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: RITM0510659
Hi Soenwono,
The build book has obviously still not been followed , Firstly on the home screen of the WIM it shows that the host name has not been set neither has the Device name or location , all these are to be set in the build book , further to this I am not able to login to the device as the admin password has not been set to the GSK standard one which is again another setting in the build book that should have been followed . Also can the IP address and Host name of the new device be clarified as the IP address in the RITM is used by PULMFP009
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: 25 May 2023 09:17
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; 'Henry Sutanto' < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: RITM0510659
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Hi All,
Sorry for my late responds. Yes our engineer has configured the unit following all the settings as per buildbook. Please check and advise.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 22 May 2023 17:13
To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RITM0510659
Dear All,
Please allow me to change the subject title to : RITM0510659.
Dear Sun Sun,
Did you send the engineer back to site to configure as per buildbook?
Please have it scheduled and advise when it is done. Otherwise we won't able to close the ticket.
Thanks.
Advance Leave Notice: 19th May (OOO for Team Building)
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: Monday, May 22, 2023 6:06 PM
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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Internal
HI <mailto:soenwono at moderndatasolusi.com> @Soenwono,
Please advise if printers were configured correctly.
Thanks!
Best regards,
Natalia Kawczyńska
Global Accounts Coordinator
Advance leave notice: 2-6 of June 2023
Ricoh Business Services
Olivia Business Centre
Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
<mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Tuesday, 16 May 2023 05:26
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'Henry Sutanto' < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>; 'it.team' < <mailto:it.team at moderndatasolusi.com> it.team at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi All,
Tomorrow our engineer will visit and do a manual checking in the machine ya. We will give an update later ya.
Btw to helps our engineer, can you please advise which part that has not been set as per buildbook?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 15 May 2023 12:16
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; Henry Sutanto < <mailto:henry.sutanto at moderndatasolusi.com> henry.sutanto at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun, good day.
Can you please take a look why the device still not set as per build book? Attached is a copy of GSK build book for your further action.
Make sure every step of build book has been followed correctly and all steps without any exception.
Kindly confirm your next site visit so that I can inform the GSSC team upfront to check the device once you have completed the set up.
PLEASE email <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK once you have configured the device as per build book and do not know why the engineer/technician is not following the build book, causing several trip visit for just this one IMAC-D and delay the entire process.
Looking forward to your kind confirmation of site visit schedule soonest.
Thank you in advance.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Monday, May 15, 2023 5:31 AM
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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Hi,
To confirm that the printer still has not been set up by buildbook correctly according in the way it has to be. Send again a field tech and make sure every step of buildbook has been followed correctly and all steps without any exception.
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: sábado, 13 de mayo de 2023 14:08
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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Hi GSSC team,
Please find the IP address of the new devices IMC 300F at GSK Pulogadung at the attachment file
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: 11 May 2023 18:55
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Internal
Hi,
Please provide the IP of the new device evidently is not the same of the old device appear online.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: jueves, 11 de mayo de 2023 13:48
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi All
Confirm we have setting the unit as per buildbook and the unit is online. Please advise and let us know if you need our extra assistance in the GSK site.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 08 May 2023 19:34
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun,
I am attaching a copy of GSK buildbook and please ensure that you follow accordingly without before GSSC can push down SLNX on the new device , otherwise you may go back for multiple trip to complete this IMAC-D.
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: Monday, May 8, 2023 7:19 PM
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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Hi,
No idea what is the status of the new printer.
Is more you need us for complete the installation.
If old device need to be removed and new put in place of old one and have SLNX installed.
Only stuff I can see the new device is not online and probably the old one is online.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: lunes, 8 de mayo de 2023 13:06
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi GSSC team,
So what you need from our side? Do you need my engineer to be on site?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Sent: 08 May 2023 17:33
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Internal
Hi Patricia,
seems the device online continue to be the MP 301
If this device IM C300
Going to be put online we can proceed with what can seems a Tech Refresh.
I put the note for license ok on the RITM0510659 / <https://servicenow.gsk.com/sc_task.do?sys_id=c90c822e1b905554625243f0b24bcbcf&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%5Ecat_item.name%21%3DDLP+Policy+Request%5EORopened_by%3D51fd36a31baed550557e43f0b24bcb08%5EORDERBYDESCnumber> SCTASK0800509, (in this way this control point is ok)
Be sure at 1000% the new device going to be configured by Build book, card reader included and at remote settings compliant with Ricoh Standard.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
<http://www.ricoh.es/>
<http://www.facebook.com/ricohspain> <http://www.twitter.com/ricohspain> <http://www.youtube.com/ricohspain> <http://www.linkedin.com/company/ricoh-espana-slu>
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: lunes, 8 de mayo de 2023 11:43
To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Dear GSSC team, good day.
In case you are not sure which key license for RITM0510659 / <https://servicenow.gsk.com/sc_task.do?sys_id=c90c822e1b905554625243f0b24bcbcf&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%5Ecat_item.name%21%3DDLP+Policy+Request%5EORopened_by%3D51fd36a31baed550557e43f0b24bcb08%5EORDERBYDESCnumber> SCTASK0800509, I would like to copy and paste it here for your further action.
No.
EDPCode
Solution
Key
QTY
PO #012-2
1
421290
RICOH Streamline NX v3 Base 1 Device License for MA over 500
LMTCQ-99X9J-NVL4Z-FYAG2-EQB37
1
IMAC-D (IM C300F)
2
421301
RICOH Streamline NX v3 Print 1 Device License for MA over 500
LH82Q-NHHUX-RNSB3-WZBQ7-DMNXL
1
3
421312
RICOH Streamline NX v3 Scan & Capture 1 Device License for MA over 500
LVWCA-JWLYB-E54SD-ESLVN-MAQJB
1
4
421178
RICOH Streamline NX 10 Point License for 3 year M&S
LM7L9-79ECN-QVLE7-K9END-UWP69
1
5
421183
RICOH Streamline NX 100 Point License for 3 year M&S
LZ7NN-JAQK6-4U4YX-E626H-DWESG
1
6
421188
RICOH Streamline NX 1,000 Point License for 3 year M&S
L877Q-MWA3J-R7QY3-YVZ7E-LJENV
1
Cheers.
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: Monday, May 8, 2023 4:57 PM
To: RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo < <mailto:Erik at moderndatasolusi.com> Erik at moderndatasolusi.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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Hi <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK,
Could you please check if RITM0510659 / <https://servicenow.gsk.com/sc_task.do?sys_id=c90c822e1b905554625243f0b24bcbcf&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%5Ecat_item.name%21%3DDLP+Policy+Request%5EORopened_by%3D51fd36a31baed550557e43f0b24bcb08%5EORDERBYDESCnumber> SCTASK0800509 can be closed now as we have the licese?
Thanks!
Best regards,
Natalia Kawczyńska
Global Accounts Coordinator
Advance leave notice: 2-6 of June 2023
Ricoh Business Services
Olivia Business Centre
Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
<mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Monday, 8 May 2023 09:44
To: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>; erik at moderndatasolusi. com < <mailto:erik at moderndatasolusi.com> erik at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Importance: High
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Pat,
Please find the detail of SLNX License and M&S license at the attachment file.
Hope it's clear now.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 05 May 2023 15:46
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Thank you Sun Sun and I am looking forward to it as I do not believe that RAPO will take such long to provide a respond.
Again, thanks for all your help and provide an update next Monday, if not we need to intervent.
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Thursday, May 4, 2023 2:59 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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Hi Patricia,
We are still waiting from RAPO to give us the breakdown. We'll follow up again today
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 03 May 2023 19:50
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun, good day.
Please be informed that we have not received your reply on this license key matter which you need to populate into the attached template ever since 19th Apr!
And also which license key is for SLNX and M&S of the one (1) device of IMC 300F for GSK Pulogadung site.
Your delay in respond has caused delay in closing the IMAC-D for Pulogadung site and we have been escalated!!
We seek your upmost support to come back to us by tomorrow (Thu) before end of business.
Thank you.
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Wednesday, April 19, 2023 5:02 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun,
Your zip files that you shared for the licenses, it is very confusing as I try to extract it and some license key seems to be the SAME.
Need your support to input the M &S license key for EXISTING GSK devices into this template (file name : M & S license Key Template) as requested as for our easy reference and record.
And which one for SLNX and M&S license key for the one (1) device of IMC 300F for GSK Pulogadung site.
Please revert soonest in order to close out these 2 items.
Thanks!
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Tuesday, April 18, 2023 11:36 PM
To: 'Soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: 'yan at moderndatasolusi.com' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun,
I would like to follow up the license key to be tabulated into the template for M & S license itself and share as soon as possible.
And has the installation been successfully installed on 15th Apr as per GSK buildbook?
Please take note that SLNX cannot be installed without you providing us the SLNX and M&S license key for the one (1) device of IMC 300F for GSK Pulogadung site.
What you gave us is the entire M& S license for existing and this IMC 300F.
Your delay of getting this done will delay the SLNX installation...
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, April 14, 2023 2:58 PM
To: 'Soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun,
Can you please be kind to input the M &S license key for EXISTING GSK devices into this template (file name : M & S license Key Template) as requested as for our easy reference and record.
Again, I am sending the GSK buildbook and please ensure that every single step is FOLLOWED.
Adding <mailto:GSK-IMACD at ricoh-europe.com> @#REU-GSK-IMACD
Dear Natalia,
Please take note that SLNX license key been obtained as attached for Pulogadung site and PTM will install the device tomorrow 15th Apr (Saturday).
Dear GSSC,
Kindly revert if anything else needed from the partner in order to push out SLNX tomorrow.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Thursday, April 13, 2023 6:21 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
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CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
ZjQcmQRYFpfptBannerEnd
Hi Patricia,
Please find SLNX license and M&S license for new unit IMC 300F for GSK Pulogadung site and also M&S license for existing unit at the attachment file.
Tomorrow my engineer team will be in GSK Pulogadung, so we hope GSSC Team can push the SLNX software by tomorrow.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 12 April 2023 9:40
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; fitri at moderndatasolusi. com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun, good day.
Can you please update if the M & S license key is ready to be shared now?
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Tuesday, April 4, 2023 1:15 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; fitri at moderndatasolusi. com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>; RES-BARCELONA-GSK < <mailto:GSSC.GSK.Support at ricoh.es> GSSC.GSK.Support at ricoh.es>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Dear Sun Sun, good day.
Wonderful news and we would expect license keys are ready to be share next week.
Please share it with me as I need to keep a record , <mailto:Sara.Bulgarelli at ricoh-gs.com> @Sara Bulgarelli and <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK for their further action.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Tuesday, April 4, 2023 10:44 AM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; fitri at moderndatasolusi. com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'dedy' < <mailto:dedy at moderndatasolusi.com> dedy at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
Hi Pat, For your update this M&S license will be ordered today. hopefully by next week we can get the license key and share it to global team soon ya
ZjQcmQRYFpfptBannerStart
ZjQcmQRYFpfptBannerEnd
Hi Pat,
For your update this M&S license will be ordered today. hopefully by next week we can get the license key and share it to global team soon ya
Description
EDP
QTY
SLNX v3 M&S 1Point 3yr
421173
1
SLNX v3 M&S 10Point 3yr
421178
7
SLNX v3 M&S 100Point 3yr
421183
3
SLNX v3 M&S 1000Point 3yr
421188
6
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 22 February 2023 15:59
To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!! 1st Reminder!!
1st Reminder
Dear Sun Sun, good day.
I am getting worry if you have place the license ordering to RAPO SCM ..
Please provide visibility if you have any issue to raise a PO and share the license keys soonest.
Do take note that you are NOT allowed to charge GSK for this as it has been covered on your S & S fees that you collected.
Could I expect a respond from you today-Wed (22nd Feb) before end of business day please.
Thanks in advance.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, February 17, 2023 10:39 AM
To: Soenwono Suprapto < <mailto:soenwono at gmail.com> soenwono at gmail.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com
Subject: RE: URGENT: GSK SLNX licence renewal: Action required. URGENT!!
URGENT!
Dear Sun Sun, good day.
I would like to send you a reminder on this topic as it is URGENT to have it order in order to receive L3 support from GSSC team.
Can I expect this be done either today or latest next Monday as it is CRUCIAL to have it done.
Do be reminded that you need share the license key with us in order for GSSC to take course of action.
Below is the sample of format that you need to share with us upon license key availability.
PLEASE contact my mobile if you have any questions.
4. Cust.
Name
QTY
Item
Description
Serial
Product Keys/License
GSK
9
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0001
LMVSK-R5TUS-3XE6K-TDDS7-PYUYZ
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0002
LNHWV-Z7YMJ-3RELM-YS6AQ-NGMRS
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0003
LQ8WQ-H9LL3-2Q6M3-6Q67Y-CKJJQ
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0004
LRAPA-SS39L-G9U4D-44H3U-EC34Y
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0005
LRL33-9M2R2-L4M7V-PRKMB-EYFGY
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0006
LRWJF-LNHAQ-NQLGB-ATD3P-5VJAB
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0007
LSC5E-SR2WS-S7T2S-T38MR-ZQP43
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0008
LSG66-8975Z-S7FMG-9NJAM-P33WP
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0009
LTBMH-BE83A-VKRY5-DE92E-4JRUS
GSK
6
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0010
LLAZS-E6ZYM-M9Y5P-NYNAN-H5VRY
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0011
LPQ6E-RMPER-4ZNK5-C9JTE-RBEQU
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0012
LSSPQ-JVNSC-8CJHE-LZH3M-5VQAU
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0013
LUMF6-TG2Q5-8L7T7-Y7GPJ-2GAG7
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0014
LV7ZE-THQT6-DU9LU-XR375-SKWEA
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0015
LYW39-ERYEJ-DK3XT-M53HE-MVALJ
GSK
9
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0016
LPD3S-GWMGG-4FKZ2-R9N8D-9853Q
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0017
LPQJT-YV6XQ-FZMX8-SASFH-576AX
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0018
LPSNY-9RZ5J-BEYW6-FV68M-9L5YJ
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0019
LQ92W-WZSYU-Z98SN-Y8E9G-5TCUK
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0020
LQ9TN-ZF3Y5-V9JSY-YCZLN-HK78B
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0021
LQ9TR-7T83Q-Z9RYZ-SAZ2E-D287D
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0022
LQGFW-J5BKP-69CYH-PVKPC-L4CW4
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0023
LQKQ4-QHYND-WAEF9-4FYHA-FD2CK
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0024
LQR58-N64SG-UQHHL-RGSBT-MQFXL
Advance Leave Notice: 1st Feb
Public Holiday: 6th Feb
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, February 13, 2023 5:21 PM
To: Soenwono Suprapto < <mailto:soenwono at gmail.com> soenwono at gmail.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required
Dear Sun Sun, good day.
Global team has came back and confirmed that :
Please see below for the SLNX M&S quantities for 6 Devices that you have with GSK:
Description
EDP
QTY
SLNX v3 M&S 1Point 3yr
421173
1
SLNX v3 M&S 10Point 3yr
421178
7
SLNX v3 M&S 100Point 3yr
421183
3
SLNX v3 M&S 1000Point 3yr
421188
6
Do take note that the "Qty" column does not refer to your number of devices with GSK but is how many unit of SLNX v3 M & S that you need to order.
Hope that clarifies and do revert should you have further questions.
Cheers.
Advance Leave Notice: 1st Feb
Public Holiday: 6th Feb
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, February 13, 2023 5:03 PM
To: Soenwono Suprapto < <mailto:soenwono at gmail.com> soenwono at gmail.com>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Subject: RE: URGENT: GSK SLNX licence renewal: Action required
Dear Sun Sun,
Thank you for matching the number of units and this table was calculated way before the migration took place.
We are getting the global team to re-calculate and get back to you.
Please wait for our advice.
Cheers.
Advance Leave Notice: 1st Feb
Public Holiday: 6th Feb
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono Suprapto < <mailto:soenwono at gmail.com> soenwono at gmail.com>
Sent: Friday, February 10, 2023 6:14 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Subject: Re: URGENT: GSK SLNX licence renewal: Action required
Hi Patricia, As per our discussion, this SLNX license that we have to order is only for existing units in GSK. In our MIF record, our existing unit under GSK is only 6 units. details is below: Customer Site Physical Address Unit SN Glaxo Welcomme
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Hi Patricia,
As per our discussion, this SLNX license that we have to order is only for existing units in GSK.
In our MIF record, our existing unit under GSK is only 6 units. details is below:
Customer
Site
Physical Address
Unit
SN
Glaxo Welcomme Indonesia (GSK)
Jakarta
Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, Indonesia, 12950
MPC 3503SP
E164M150185 / E164M150177
Glaxo Welcomme Indonesia (GSK)
Jakarta
Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, Indonesia, 12950
MP 5002SP
W532M850037
Glaxo Welcomme Indonesia (GSK)
Jakarta
Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, Indonesia, 12950
MP 5002SP
W532M850038
Glaxo Welcomme Indonesia (GSK)
Jakarta
Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, Indonesia, 12950
MPC 3503SP
E164M150202
Glaxo Welcomme Indonesia (GSK)
Pulogadung
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
SP 301
W903P700173
Glaxo Welcomme Indonesia (GSK)
Pulogadung
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 300F
3922PA51278
But inside the excel file GSK Renewal under Indonesia Sheet, the total qty is 11.
Please advise how many licenses that we need to order?
Device M&S
The following M&S requires ordering to cover the devices for Streamline NX Licenses for Base, Print and Scan
Country
Sum of SLNX Base Total
Sum of SLNX Full Total
Indonesia
14
14
Qty
Part no.
M&S Description
4
421178
RICOH Streamline NX 10 Point License for 3 year M&S
3
421183
RICOH Streamline NX 100 Point License for 3 year M&S
3
421188
RICOH Streamline NX 1000 Point License for 3 year M&S
1
421193
RICOH Streamline NX 10000 Point License for 3 year M&S
11
Thank you
BR,
Soenwono.
On Fri, Feb 10, 2023 at 12:33 PM Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my> wrote:
Dear OpCos/Partners, good day.
In ensure that we do not miss out any of the country for this request and I am resending it to you.
As at to-date, only Ricoh Thailand has provide the license key numbers.
A short note :
1. The existing devices of Maintenance and support licenses for SLNX been expired and Europe marketing will no long support it
2. You are to order it and please refer to the attached file under your country's tab to determine number of units to be ordered + the EDP code
Below is the screen shot.
3. Share the license key with me and <mailto:Sara.Bulgarelli at ricoh-gs.com> @Sara Bulgarelli for our further action
Sample is shown below :
4. Cust.
Name
QTY
Item
Description
Serial
Product Keys/License
GSK
9
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0001
LMVSK-R5TUS-3XE6K-TDDS7-PYUYZ
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0002
LNHWV-Z7YMJ-3RELM-YS6AQ-NGMRS
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0003
LQ8WQ-H9LL3-2Q6M3-6Q67Y-CKJJQ
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0004
LRAPA-SS39L-G9U4D-44H3U-EC34Y
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0005
LRL33-9M2R2-L4M7V-PRKMB-EYFGY
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0006
LRWJF-LNHAQ-NQLGB-ATD3P-5VJAB
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0007
LSC5E-SR2WS-S7T2S-T38MR-ZQP43
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0008
LSG66-8975Z-S7FMG-9NJAM-P33WP
GSK
421178
RICOH STREAMLINE NX V3 10 POINTS M&S LIC
221103ST0009
LTBMH-BE83A-VKRY5-DE92E-4JRUS
GSK
6
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0010
LLAZS-E6ZYM-M9Y5P-NYNAN-H5VRY
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0011
LPQ6E-RMPER-4ZNK5-C9JTE-RBEQU
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0012
LSSPQ-JVNSC-8CJHE-LZH3M-5VQAU
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0013
LUMF6-TG2Q5-8L7T7-Y7GPJ-2GAG7
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0014
LV7ZE-THQT6-DU9LU-XR375-SKWEA
GSK
421183
RICOH Streamline NX V3 100 Points M&S Li
221103ST0015
LYW39-ERYEJ-DK3XT-M53HE-MVALJ
GSK
9
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0016
LPD3S-GWMGG-4FKZ2-R9N8D-9853Q
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0017
LPQJT-YV6XQ-FZMX8-SASFH-576AX
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0018
LPSNY-9RZ5J-BEYW6-FV68M-9L5YJ
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0019
LQ92W-WZSYU-Z98SN-Y8E9G-5TCUK
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0020
LQ9TN-ZF3Y5-V9JSY-YCZLN-HK78B
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0021
LQ9TR-7T83Q-Z9RYZ-SAZ2E-D287D
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0022
LQGFW-J5BKP-69CYH-PVKPC-L4CW4
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0023
LQKQ4-QHYND-WAEF9-4FYHA-FD2CK
GSK
421188
RICOH Streamline NX V3 1000 Points M&S L
221103ST0024
LQR58-N64SG-UQHHL-RGSBT-MQFXL
Can we have your kind co-operation and attention to have the ordering done as soon as possible (best within this month – Feb) as I have not heard back ever since my initial email to you.
Should you have any questions, please come back to us and we will assist you.
Have a great weekends.
Advance Leave Notice: 1st Feb
Public Holiday: 6th Feb
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>
Sent: Tuesday, February 7, 2023 10:36 PM
To: Jenny Carlin < <mailto:Jenny.Carlin at ricoh-gs.com> Jenny.Carlin at ricoh-gs.com>; Diego Casella < <mailto:diego.casella at ricoh-la.com> diego.casella at ricoh-la.com>; Leon Oflus < <mailto:loflus at ricoh.com.au> loflus at ricoh.com.au>; <mailto:mizanur.rahman at smart-bd.com> mizanur.rahman at smart-bd.com; Danilo de Souza Santos < <mailto:Danilo.deSouza at ricoh-la.com> Danilo.deSouza at ricoh-la.com>; <mailto:michael.fogeron at ricoh.ca> michael.fogeron at ricoh.ca; Mauricio Correa Bazan < <mailto:mauricio.correa at ricoh-la.com> mauricio.correa at ricoh-la.com>; YuTian Qin < <mailto:YuTian.Qin at cn.ricoh.com> YuTian.Qin at cn.ricoh.com>; Patricia Cepeda Castiblanco < <mailto:patricia.cepeda at ricoh-la.com> patricia.cepeda at ricoh-la.com>; Jean Carlo Rojas Flores < <mailto:jean.rojas at ricoh-la.com> jean.rojas at ricoh-la.com>; Per Jensen2 < <mailto:per.jensen2 at ricoh.dk> per.jensen2 at ricoh.dk>; <http://islam.albosaty_ios-egypt.com/> islam.albosaty_ios-egypt.com < <mailto:islam.albosaty at ios-egypt.com> islam.albosaty at ios-egypt.com>; Victoire Montier < <mailto:Victoire.MONTIER at ricoh.fr> Victoire.MONTIER at ricoh.fr>; Christiane Antenbrink < <mailto:Christiane.Antenbrink at ricoh.de> Christiane.Antenbrink at ricoh.de>; Sonny Ng < <mailto:Sonny.Ng at ricoh.com.hk> Sonny.Ng at ricoh.com.hk>; <mailto:abhishek.bhadra at minosha.in> abhishek.bhadra at minosha.in; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Darragh Smith < <mailto:Darragh.Smith at ricoh.ie> Darragh.Smith at ricoh.ie>; Stefano Gelmetti < <mailto:stefano.gelmetti at ricoh.it> stefano.gelmetti at ricoh.it>; Aya Yamanouchi < <mailto:Aya.Yamanouchi at jp.ricoh.com> Aya.Yamanouchi at jp.ricoh.com>; <mailto:yerlan at apriority.kz> yerlan at apriority.kz; <mailto:skrishna at copycatgroup.com> skrishna at copycatgroup.com; Sandy How < <mailto:Sandy.How at ricoh.com.my> Sandy.How at ricoh.com.my>; Juan Pablo Perez Zarco < <mailto:pperez at ricoh-la.com> pperez at ricoh-la.com>; Rowena Heesakkers < <mailto:rowena.heesakkers at ricoh.nl> rowena.heesakkers at ricoh.nl>; Aaron Osman < <mailto:AOsman at ricoh.co.nz> AOsman at ricoh.co.nz>; <http://aamir_seesam.biz/> aamir_seesam.biz < <mailto:aamir at seesam.biz> aamir at seesam.biz>; Lourdes Vega Simons < <mailto:lourdes.vega at ricoh-la.com> lourdes.vega at ricoh-la.com>; so que tien Barrantes Oliva < <mailto:giancarlo.barrantes at ricoh-la.com> giancarlo.barrantes at ricoh-la.com>; Marvin Lagasca < <mailto:Marvin.Lagasca at ricoh.com.ph> Marvin.Lagasca at ricoh.com.ph>; Artur Galczynski < <mailto:AGalczynski at ricoh.pl> AGalczynski at ricoh.pl>; Ricardo Velhinho < <mailto:RicardoVelhinho at ricoh.pt> RicardoVelhinho at ricoh.pt>; Rosa Barreras < <mailto:rosa.barreras at ricoh-la.com> rosa.barreras at ricoh-la.com>; Park Kwanghee (박 광희) < <mailto:Kwanghee.Park at kr.ricoh.com> Kwanghee.Park at kr.ricoh.com>; pflorea < <mailto:pflorea at roelgroup.com> pflorea at roelgroup.com>; Julia Shilova < <mailto:Julia.Shilova at ricoh.ru> Julia.Shilova at ricoh.ru>; <http://arabdulrahman_jeraisy.com/> arabdulrahman_jeraisy.com < <mailto:arabdulrahman at jeraisy.com> arabdulrahman at jeraisy.com>; Doris Ho < <mailto:dorisho at ricoh.sg> dorisho at ricoh.sg>; Fedor Pisarcik < <mailto:fedor.pisarcik at ricoh.sk> fedor.pisarcik at ricoh.sk>; Jose Niebla < <mailto:jose.manuel.niebla at ricoh.es> jose.manuel.niebla at ricoh.es>; Simon Vaucher < <mailto:simon.vaucher at ricoh.ch> simon.vaucher at ricoh.ch>; Ally Chen < <mailto:ally.chen at ricoh.com.tw> ally.chen at ricoh.com.tw>; <mailto:Norrawat.Kit at ricoh.co.th> Norrawat.Kit at ricoh.co.th; <mailto:jaimin at graphicint.com> jaimin at graphicint.com; Kevin Jarrett < <mailto:kevin.jarrett at ricoh-gs.com> kevin.jarrett at ricoh-gs.com>; Tamara Cornatzer < <mailto:tamara.cornatzer at ricoh-usa.com> tamara.cornatzer at ricoh-usa.com>; Thong Do Quang < <mailto:Thong.DoQuang at ricoh.com.vn> Thong.DoQuang at ricoh.com.vn>; Simon Wilson < <mailto:Simon.Wilson at ricoh-europe.com> Simon.Wilson at ricoh-europe.com>; Karl Blower < <mailto:Karl.Blower at ricoh-gs.com> Karl.Blower at ricoh-gs.com>; Cynthia Emes < <mailto:cynthia.emes at ricoh-gs.com> cynthia.emes at ricoh-gs.com>; Piotr Katerzawa < <mailto:Piotr.Katerzawa at ricoh.pl> Piotr.Katerzawa at ricoh.pl>; Donovan Visser < <mailto:Donovan.Visser at ricoh.co.za> Donovan.Visser at ricoh.co.za>
Cc: Abdul Hannan Siddi Inam Damad < <mailto:abdul.d at graphicint.com> abdul.d at graphicint.com>; Octavio Perez Gambino < <mailto:Octavio.Gambino at ricoh-la.com> Octavio.Gambino at ricoh-la.com>; Daisy Chavarria Aguilar < <mailto:Daisy.Chavarria at ricoh-la.com> Daisy.Chavarria at ricoh-la.com>; Marcus Croker < <mailto:mcroker at ricoh.com.au> mcroker at ricoh.com.au>; Ann Supernaw < <mailto:ann.supernaw at ricoh-usa.com> ann.supernaw at ricoh-usa.com>; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Ana Villarroel Albarran < <mailto:Ana.Villarroel at ricoh-la.com> Ana.Villarroel at ricoh-la.com>; Luiz Leite < <mailto:Luiz.Leite at Ricoh-la.com> Luiz.Leite at Ricoh-la.com>; Toshifumi Mineta < <mailto:toshifumi.mineta at jp.ricoh.com> toshifumi.mineta at jp.ricoh.com>; Silvia Diomedi < <mailto:Silvia.Diomedi at ricoh.it> Silvia.Diomedi at ricoh.it>; Oscar Garcia < <mailto:oscar.garcia at ricoh-la.com> oscar.garcia at ricoh-la.com>; Simon Wilson < <mailto:Simon.Wilson at ricoh-europe.com> Simon.Wilson at ricoh-europe.com>
Subject: URGENT: GSK SLNX licence renewal: Action required
Importance: High
Internal Hi All This is a reminder regarding the Maintenance and support licences for SLNX. The existing ones have expired, which means that we cannot receive the needed support. This is something that is affecting our customer globally Unfortunately,
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Internal
Hi All
This is a reminder regarding the Maintenance and support licences for SLNX. The existing ones have expired, which means that we cannot receive the needed support. This is something that is affecting our customer globally
Unfortunately, only few countries have ordered those and sent them to us and we urgently need to have the countries to order the licence as per the file attached. In case of questions you can reach out to us directly
Remember to place the order a 0 charges to GSK because:
* Customer is already paying for them via the S&S fees
* The existing licences had been provided centrally hence each OpCo did not have to suffer the cost of them back then
Thank you for your support
Kind Regards
Sara Bulgarelli
Global Service Manager
Annuity & Service
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 (0) 203 033 3503
Mob: +39 3477899970
VoIP Ext: 1003503
<mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
<http://www.ricoh-europe.com/>
From: Jenny Carlin < <mailto:Jenny.Carlin at ricoh-gs.com> Jenny.Carlin at ricoh-gs.com>
Sent: 14 October 2022 13:15
To: Sara Bulgarelli < <mailto:Sara.Bulgarelli at ricoh-gs.com> Sara.Bulgarelli at ricoh-gs.com>; Diego Casella < <mailto:diego.casella at ricoh-la.com> diego.casella at ricoh-la.com>; <mailto:loflus at ricoh.com.au> loflus at ricoh.com.au; <mailto:mizanur.rahman at smart-bd.com> mizanur.rahman at smart-bd.com; Danilo de Souza Santos < <mailto:danilo.desouza at ricoh-la.com> danilo.desouza at ricoh-la.com>; <mailto:michael.fogeron at ricoh.ca> michael.fogeron at ricoh.ca; Mauricio Correa Bazan < <mailto:mauricio.correa at ricoh-la.com> mauricio.correa at ricoh-la.com>; <mailto:YuTian.Qin at cn.ricoh.com> YuTian.Qin at cn.ricoh.com; Patricia Cepeda Castiblanco < <mailto:patricia.cepeda at ricoh-la.com> patricia.cepeda at ricoh-la.com>; Jean Carlo Rojas Flores < <mailto:jean.rojas at ricoh-la.com> jean.rojas at ricoh-la.com>; Per Jensen2 < <mailto:per.jensen2 at ricoh.dk> per.jensen2 at ricoh.dk>; <http://islam.albosaty_ios-egypt.com/> islam.albosaty_ios-egypt.com < <mailto:islam.albosaty at ios-egypt.com> islam.albosaty at ios-egypt.com>; Victoire Montier < <mailto:Victoire.MONTIER at ricoh.fr> Victoire.MONTIER at ricoh.fr>; Christiane Antenbrink < <mailto:Christiane.Antenbrink at ricoh.de> Christiane.Antenbrink at ricoh.de>; Sonny Ng < <mailto:sonny.ng at ricoh.com.hk> sonny.ng at ricoh.com.hk>; Gabriella Szilágyi < <mailto:gabriella.szilagyi at ricoh.hu> gabriella.szilagyi at ricoh.hu>; <mailto:abhishek.bhadra at minosha.in> abhishek.bhadra at minosha.in; <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com; Darragh Smith < <mailto:Darragh.Smith at ricoh.ie> Darragh.Smith at ricoh.ie>; Stefano Gelmetti < <mailto:stefano.gelmetti at ricoh.it> stefano.gelmetti at ricoh.it>; Aya Yamanouchi < <mailto:Aya.Yamanouchi at jp.ricoh.com> Aya.Yamanouchi at jp.ricoh.com>; <mailto:yerlan at apriority.kz> yerlan at apriority.kz; <mailto:skrishna at copycatgroup.com> skrishna at copycatgroup.com; <mailto:Sandy.How at ricoh.com.my> Sandy.How at ricoh.com.my; Juan Pablo Perez Zarco < <mailto:pperez at ricoh-la.com> pperez at ricoh-la.com>; Rowena Heesakkers < <mailto:rowena.heesakkers at ricoh.nl> rowena.heesakkers at ricoh.nl>; <mailto:AOsman at ricoh.co.nz> AOsman at ricoh.co.nz; <http://aamir_seesam.biz/> aamir_seesam.biz < <mailto:aamir at seesam.biz> aamir at seesam.biz>; Lourdes Vega Simons < <mailto:lourdes.vega at ricoh-la.com> lourdes.vega at ricoh-la.com>; so que tien Barrantes Oliva < <mailto:giancarlo.barrantes at ricoh-la.com> giancarlo.barrantes at ricoh-la.com>; <mailto:Marvin.Lagasca at ricoh.com.ph> Marvin.Lagasca at ricoh.com.ph; Artur Galczynski < <mailto:AGalczynski at ricoh.pl> AGalczynski at ricoh.pl>; Ricardo Velhinho < <mailto:RicardoVelhinho at ricoh.pt> RicardoVelhinho at ricoh.pt>; Rosa Barreras < <mailto:rosa.barreras at ricoh-la.com> rosa.barreras at ricoh-la.com>; <mailto:kwanghee.park at kr.ricoh.com> kwanghee.park at kr.ricoh.com; pflorea < <mailto:pflorea at roelgroup.com> pflorea at roelgroup.com>; Julia Shilova < <mailto:Julia.Shilova at ricoh.ru> Julia.Shilova at ricoh.ru>; <http://arabdulrahman_jeraisy.com/> arabdulrahman_jeraisy.com < <mailto:arabdulrahman at jeraisy.com> arabdulrahman at jeraisy.com>; <mailto:dorisho at ricoh.sg> dorisho at ricoh.sg; Fedor Pisarcik < <mailto:fedor.pisarcik at ricoh.sk> fedor.pisarcik at ricoh.sk>; <mailto:matthew.halfon at ricoh.co.za> matthew.halfon at ricoh.co.za; Jose Niebla < <mailto:jose.manuel.niebla at ricoh.es> jose.manuel.niebla at ricoh.es>; Simon Vaucher < <mailto:simon.vaucher at ricoh.ch> simon.vaucher at ricoh.ch>; <mailto:ally.chen at ricoh.com.tw> ally.chen at ricoh.com.tw; <mailto:Norrawat.Kit at ricoh.co.th> Norrawat.Kit at ricoh.co.th; <mailto:jaimin at graphicint.com> jaimin at graphicint.com; Kevin Jarrett < <mailto:kevin.jarrett at ricoh-gs.com> kevin.jarrett at ricoh-gs.com>; Tamara Cornatzer < <mailto:Tamara.Cornatzer at ricoh-usa.com> Tamara.Cornatzer at ricoh-usa.com>; <mailto:Thong.DoQuang at ricoh.com.vn> Thong.DoQuang at ricoh.com.vn; Simon Wilson < <mailto:Simon.Wilson at ricoh-europe.com> Simon.Wilson at ricoh-europe.com>; Karl Blower < <mailto:Karl.Blower at ricoh-gs.com> Karl.Blower at ricoh-gs.com>; Cynthia Emes < <mailto:cynthia.emes at ricoh-gs.com> cynthia.emes at ricoh-gs.com>; Piotr Katerzawa < <mailto:Piotr.Katerzawa at ricoh.pl> Piotr.Katerzawa at ricoh.pl>
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Subject: GSK SLNX licence renewal: Action required
Internal
Hello all,
The SLNX GSK Maintenance and Support is going to expire on October 27th 2022. Please ensure you order the new licences locally through the normal channels within this timeframe to ensure no disruption to service.
Regards,
Kind Regards / Met vriendelijke groeten / Cordialement / Mit freundlichen Grüßen / 敬具
Jenny Carlin
Global Account Director
UK Mobile: +447551 416294
Email: <mailto:jenny.Carlin at RICOH-GS.com> jenny.Carlin at RICOH-GS.com
<http://www.ricoh.co.uk/>
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
Este correo electrónico es confidencial. Si usted lo ha recibido por error sea consciente de ello. Por favor notifíquenoslo por correo electrónico y elimine el mensaje de su sistema. Por favor no lo copie o distribuya a terceras personas, pues dañaría la confidencialidad del mismo. Las comunicaciones por Internet no son seguras, por ello RICOH España S.L.U. no acepta la responsabilidad de los contenidos de este mensaje. Gracias por su ayuda.
This email is confidential. If you have received it in error, you are on notice of this status. Please notify us immediately by email and then delete this message from your system. Please do not copy it for any purpose or disclose its contents to any other person: to do so could be a breach of confidence. Internet communications are not secure and therefore RICOH España S.L.U. does not accept responsibility for the contents of this message. Thank you for your assistance.
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