[It.team] Pulogadung PH (PUL2) : Pull printer software post upgrade status

Fri Aug 18 08:43:06 UTC 2023

Excellent! Thanks GSS team and PTM team.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es>
Sent: Friday, August 18, 2023 4:41 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es>; Marta Zawierucha <Marta.Zawierucha at ricoh-europe.com>; Piotr Dobrzeniecki <Piotr.Dobrzeniecki at ricoh-europe.com>; Richard Powell <Richard.Powell at ricoh-europe.com>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Hi Patricia ,
               I have checked the device and the system home button has been hidden , thank you all for your support

Kind Regards,

Nigel Forster
Global Solution Support Centre
Technical Support Specialist

Ricoh España S.L.U.
España – Spain
Nigel.forster at ricoh.co.uk<mailto:Nigel.forster at ricoh.co.uk>
www.ricoh.co.uk<http://www.ricoh.co.uk>

[cid:image016.gif at 01D9D1F3.0D28B510]<http://www.ricoh.es/>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 18 August 2023 09:33
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Marta Zawierucha <Marta.Zawierucha at ricoh-europe.com<mailto:Marta.Zawierucha at ricoh-europe.com>>; Piotr Dobrzeniecki <Piotr.Dobrzeniecki at ricoh-europe.com<mailto:Piotr.Dobrzeniecki at ricoh-europe.com>>; Richard Powell <Richard.Powell at ricoh-europe.com<mailto:Richard.Powell at ricoh-europe.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'it.team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Thanks Sun Sun and I will revert to the global team.

Will come back to you if there is any further assistance needed.

Dear Richard/Marta/Piotr/GSSC team, good day.

Please confirm if all are good now.

Thanks.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, August 18, 2023 3:51 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'it.team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Hi Pat,

My service team already removed the system home button. Picture below. Anything else before my service team leave the site? Please advise

[cid:image017.jpg at 01D9D1F3.0D28B510]

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image018.png at 01D9D1F3.0D28B510]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 16 August 2023 12:44
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'it.team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Oh Yes its 18th Aug.

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image018.png at 01D9D1F3.0D28B510]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, August 16, 2023 12:19 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'it.team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Thanks Sun Sun and I believe you are referring to 18th Aug and not 19th Aug as is a Saturday.

Kindly update once it is done and revert if there is any issue.

Cheers.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, August 16, 2023 12:54 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'it.team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Hi Patricia,

Noted, my service team will visit GSK on this Friday 19 Aug to remove the system home button ya

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image018.png at 01D9D1F3.0D28B510]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Tuesday, August 15, 2023 7:48 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Dear Sun Sun,

According to our GSSC team, you have done it early Aug but somehow it pop out again.

Kindly revisit the site and do the needful.

We would expect this to do done soonest as it has been pending for sometime.

Thank you for your kind attention and support.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, August 15, 2023 7:01 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Hi Pat,

I  can confirm the system home has been removed. Update provided on 4 August (email is attached)

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image018.png at 01D9D1F3.0D28B510]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 15 August 2023 17:31
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

4th Reminder..

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Monday, August 14, 2023 4:54 PM
To: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
Cc: 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

3rd Follow Up

Dear Sun Sun/Henry/Idris, good day.

This is the 3rd reminder on this topic and yet, there is no confirmation that this request been completed.

May you please provide an update immediately when can this be done?

Thanks.
Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Friday, August 11, 2023 1:50 AM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Dear Pak Idris, good day.

I have not heard back from your team on when can PTM dispatch a technician to perform this request and this is the 2nd follow up.

Kindly take note that this is a migration of SLNX project that there is a timeline to meet and do support us.

Thanks in advance.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, August 9, 2023 10:19 PM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Dear both,

Please advise when will your schedule a visit to have this done, thank you.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Tuesday, August 8, 2023 11:54 PM
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Subject: FW: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Dear Henry/Sun Sun, good day.

Please could you arrange for a Tech to attend this site and hide the System home button after the sites SLNX migration.

Kindly confirm when can this be done and advise once this request has been completed by return email, thank you.

Country
Site
Site code
Name
Model SLNX
Serial Number
Current IP Address db
Indonesia
Pulogadung Pharma
PUL2
PULMFP010
IM C300
3922PA51278
10.237.191.51

The system home button is the one that appears on the left top side of the screen when you usually see the name of the person who is logged in. Instead of appearing the name of the logged in person appears the message that says “system home”.

[Screen Features / Screen Device Settings  Screen Features / Screen Device Settings  Screen Features / Screen Device Settings  Home Key Settings  Home Key Settings  Display Apps List Setting  Home Kev Application  System Home Kev Icon Setti  Hide All Apps Button  SLNX scan  Kev Disable  Enabled]

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil

Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image002.jpg at 01D9D1F3.0D28B510]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Richard Powell <Richard.Powell at ricoh-europe.com<mailto:Richard.Powell at ricoh-europe.com>>
Sent: Tuesday, August 8, 2023 10:35 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: Marta Zawierucha <Marta.Zawierucha at ricoh-europe.com<mailto:Marta.Zawierucha at ricoh-europe.com>>; Piotr Dobrzeniecki <Piotr.Dobrzeniecki at ricoh-europe.com<mailto:Piotr.Dobrzeniecki at ricoh-europe.com>>
Subject: RE: Pulogadung PH (PUL2) : Pull printer software post upgrade status

‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
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Internal

Hi Patricia,

Please could you arrange for a Tech to attend this site and hide the System home button after the sites SNLX migration.

Country
Site
Site code
Name
Model SLNX
Serial Number
Current IP Address db
Indonesia
Pulogadung Pharma
PUL2
PULMFP010
IM C300
3922PA51278
10.237.191.51

Kind regards

Richard

From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: 08 August 2023 15:10
To: Richard Powell <Richard.Powell at ricoh-europe.com<mailto:Richard.Powell at ricoh-europe.com>>
Cc: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: FW: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Internal

Hi,
Pulmfp010 to have system home need to be removed.

(they have done it last week on 3.1 but seems after install pop up again)

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image020.png at 01D9D1F3.0D28B510]<http://www.ricoh.es/>

[cid:image021.png at 01D9D1F3.0D28B510] <http://www.facebook.com/ricohspain>  [cid:image022.png at 01D9D1F3.0D28B510]  <http://www.twitter.com/ricohspain>  [cid:image023.png at 01D9D1F3.0D28B510]  <http://www.youtube.com/ricohspain>  [cid:image024.png at 01D9D1F3.0D28B510]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: martes, 8 de agosto de 2023 16:08
To: Nandimas Alkaditiya <nandimas.x.alkaditiya at gsk.com<mailto:nandimas.x.alkaditiya at gsk.com>>; Bhupendra Singh <bhupendra.8.singh at gsk.com<mailto:bhupendra.8.singh at gsk.com>>; Shirley Soh <Shirley.Soh at gsk.com<mailto:Shirley.Soh at gsk.com>>; Hemant Kumar <hemant.3.kumar at gsk.com<mailto:hemant.3.kumar at gsk.com>>
Cc: Bastien Carayon <Bastien.Carayon at ricoh-europe.com<mailto:Bastien.Carayon at ricoh-europe.com>>; Przemyslaw Giera <przemyslaw.x.giera at gsk.com<mailto:przemyslaw.x.giera at gsk.com>>; Marcin Spiliszewski <marcin.a.spiliszewski at gsk.com<mailto:marcin.a.spiliszewski at gsk.com>>; #RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; WW Global-Print-Projects <WW.Global-Print-Projects at gsk.com<mailto:WW.Global-Print-Projects at gsk.com>>; GSK Executive Support <GSK_Executive_Support at gsk.com<mailto:GSK_Executive_Support at gsk.com>>; Richard Powell <Richard.Powell at ricoh-europe.com<mailto:Richard.Powell at ricoh-europe.com>>; HCL_GSK_Print <HCL_GSK_Print at gsk.com<mailto:HCL_GSK_Print at gsk.com>>; Mac Engineering <MacEngineering at gsk.com<mailto:MacEngineering at gsk.com>>
Subject: Pulogadung PH (PUL2) : Pull printer software post upgrade status

Internal

________________________________

GSK Tech

[cid:image025.jpg at 01D9D1F3.0D28B510]

Pull printer software post upgrade status: Pulogadung PH

The pull printer software on your site has been upgraded to the new cloud version. The results are shown in the List of printers table below.

You must now complete the following steps:

[cid:image026.jpg at 01D9D1F3.0D28B510]

How to complete these steps

  *   Step 1: Reboot the printer where there is a ‘Y’ marked in column 4, in the List of printers table below.

  *   Steps 2/3/4:

–       Look at every printer screen to see if the following image is being displayed.

[cid:image027.jpg at 01D9D1F3.0D28B510]

–      If so, remove the ‘Do not turn off this printer’ sign and record the results in column 5 below. Once completed return the results by replying to this email.

–      If not, mark ‘N’ against that printer in column 5.

  *   Step 5: Complete user acceptance testing using Pull printer software upgrade User Acceptance Tests <https://myconnect.gsk.com/:w:/r/sites/modern-GPS/Global%20Print%20Service%20communications%20library/Pull%20printer%20software%20upgrade%20User%20Acceptance%20Tests.docx?d=wd94416e133ca454296b352485d69f724&csf=1&web=1&e=dRrUZx>  for each printer. It will take a maximum of 30 minutes per printer to complete the full set of tests. If you cannot test all printers, we recommend that you test printers that are heavily used.

List of printers
1.  Printer name
2.  Printer model
3.  Status (Success/ Fail)
4.  Reboot required?
5.  Is the new screen visible? (UAT)
PULMFP009
Aficio MP 301
Success
No
PULMFP010
IM C300
Success
No

Read the Pull printer software upgrade schedule and status<https://myconnect.gsk.com/:x:/r/sites/modern-GPS/Global%20Print%20Service%20communications%20library/Pull%20print%20software%20upgrade%20schedule%20and%20status%20.xlsx?d=w7d30fa91747b4a7d8ddbff8fd0890a31&csf=1&web=1&e=MwECYK> for the latest information about your site’s upgrade.
[cid:image028.png at 01D9D1F3.0D28B510]
Where do I find more information?
Pull printer software upgrade User Acceptance tester information<https://myconnect.gsk.com/:p:/r/sites/modern-GPS/Global%20Print%20Service%20communications%20library/Pull%20printer%20software%20migration%20User%20Acceptance%20tester%20information%20.pptx?d=wdbec00f84d034a2fb49c7caa7690064e&csf=1&web=1&e=8e5IBx>
Ricoh Pull Printer software upgrade FAQs<https://myconnect.gsk.com/:w:/r/sites/modern-GPS/Global%20Print%20Service%20communications%20library/Ricoh%20printer%20software%20migration%20FAQs.docx?d=wb7855d49f4c54ad9803a6e84b63587b4&csf=1&web=1&e=8OAcg1>

[cid:image029.png at 01D9D1F3.0D28B510]

Feedback
We're interested in what you have to say about this communication. For feedback, questions or comments please email Global Print Services<mailto:ww.global-print-projects at gsk.com?subject=%3cSite%3e:%20Ricoh%20pull%20printer%20software%20upgrade> team. Please add your site name to the Subject of the email.

GSK monitors email communications sent to and from GSK in order to protect GSK, our employees, customers, suppliers and business partners, from cyber threats and loss of GSK Information. GSK monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation.
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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