[It.team] FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
idris at moderndatasolusi.com
idris at moderndatasolusi.com
Wed Jul 5 02:58:16 UTC 2023
Dear pak Erik,
please your support. the dateline are going to be closed.
Thanks
Idris
On 2023-07-05 09:11, henry.sutanto at moderndatasolusi.com wrote:
> Dear Ted,
>
> Noted and thank you for your confirmation.
>
> Dear Pak Erik and IT Team,
>
> Please help to clarify these HDD Encryption setting, just information
> that the engineer already re-doing setting by yesterday.
>
> Thank you and Regards,
>
> Henry
>
> On 05-07-2023 07:36, Ted Tan wrote:
>
>> Hi Henry,
>>
>> It is DoD. Please refer to the email I sent to you with detailed
>> guidance for Encryption and DOSS provided by Global RUS.
>>
>> Any questions, pls let us know. We have a deadline to close it off
>> by latest tomorrow.
>>
>> Ted Tan
>>
>> Regional Service Delivery Manager
>>
>> Ricoh Global Services Greater Asia Pacific
>> Business Operation Division
>>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>> UG-D6, Level Upper Ground,
>>
>> Utropolis Suites 2,
>>
>> Jalan Kontraktor U1/14,
>>
>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>> Cell : (019) 2739422
>>
>> ted.tan at ricoh.com.my
>>
>> -------------------------
>>
>> From: henry.sutanto at moderndatasolusi.com
>> <henry.sutanto at moderndatasolusi.com>
>> Sent: Tuesday, July 4, 2023 7:53:16 pm
>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>> Cc: idris at moderndatasolusi.com <idris at moderndatasolusi.com>;
>> soenwono <soenwono at moderndatasolusi.com>; Helpdesk
>> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
>> <yan at moderndatasolusi.com>; Erik Reinaldo
>> <Erik at moderndatasolusi.com>; Supriatna
>> <supriatna at moderndatasolusi.com>
>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>> Contract Breach, Encryption out of compliance/security risk
>> Dear Ted, Base on your request, we already sent the engineer for do
>> setting the DOSS (DoD) in dupont. Please see the display capture in
>> attachment, any suggestion kindly advise us, thank you. Regards,
>> Henry On 03-07-2023 18: 27,
>> henry. sutanto@ moderndatasolusi. com
>> ZjQcmQRYFpfptBannerStart
>>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
>> this sender before clicking on any links or attachments.
>>
>> ZjQcmQRYFpfptBannerEnd
>>
>> Dear Ted,
>>
>> Base on your request, we already sent the engineer for do setting
>> the DOSS (DoD) in dupont.
>>
>> Please see the display capture in attachment, any suggestion kindly
>> advise us, thank you.
>>
>> Regards,
>>
>> Henry
>>
>> On 03-07-2023 18:27, henry.sutanto at moderndatasolusi.com wrote:
>>
>> Dear Ted,
>>
>> We will send the engineer to reconfirm according information below
>> by tomorrow.
>>
>> Regards,
>>
>> Henry
>>
>> On 03-07-2023 10:12, Ted Tan wrote:
>>
>> HI Henry,
>>
>> Please advice if the DOSS (DoD) has been enabled for this device.
>>
>> Serial Number
>>
>> Device: DOSS Auto Delete Enabled
>>
>> Device: DOSS Last Auto Delete Date
>>
>> Device: DOSS Auto Delete Method
>>
>> Device: DOSS Auto Delete Count
>>
>> Device: HDD Encryption
>>
>> Encryption Validation
>>
>> Device: Smart SDK Version
>>
>> Date/Time: Last Communication Time
>>
>> Group
>>
>> Region
>>
>> Country
>>
>> State
>>
>> C728R920005
>>
>> Off
>>
>> Random Numbers
>>
>> 3
>>
>> Active
>>
>> Encrypted
>>
>> 2.5
>>
>> 5/16/2023 13:00
>>
>> Dupont,APAC,Indonesia,Jakarta
>>
>> APAC
>>
>> Indonesia
>>
>> Jakarta
>>
>> Thank you.
>>
>> Ted Tan
>>
>> Regional Service Delivery Manager
>>
>> Ricoh Global Services Greater Asia Pacific
>> Business Operation Division
>>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>> UG-D6, Level Upper Ground,
>>
>> Utropolis Suites 2,
>>
>> Jalan Kontraktor U1/14,
>>
>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>> Cell : (019) 2739422
>>
>> ted.tan at ricoh.com.my
>>
>> Public Holiday in Malaysia:
>> https://publicholidays.com.my/2023-dates/ [5]
>>
>> From: henry.sutanto at moderndatasolusi.com
>> <henry.sutanto at moderndatasolusi.com>
>> Sent: Friday, June 23, 2023 3:42 PM
>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>> Cc: idris at moderndatasolusi.com; soenwono
>> <soenwono at moderndatasolusi.com>; Helpdesk
>> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
>> <yan at moderndatasolusi.com>; Erik Reinaldo
>> <Erik at moderndatasolusi.com>; Supriatna
>> <supriatna at moderndatasolusi.com>
>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>> Contract Breach, Encryption out of compliance/security risk
>> Importance: High
>>
>> Dear Ted, Just confirmation that HDD encryption has configure and
>> solved. Regards, Henry On 23-06-2023 08: 17,
>> henry. sutanto@ moderndatasolusi. com wrote: > Dear Ted, > >
>> Today our engineer will going to Dupont, thank you. > > Regards,
>>
>> ZjQcmQRYFpfptBannerStart
>>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
>> this sender before clicking on any links or attachments.
>>
>> ZjQcmQRYFpfptBannerEnd
>>
>> Dear Ted,
>>
>> Just confirmation that HDD encryption has configure and solved.
>>
>> Regards,
>>
>> Henry
>>
>> On 23-06-2023 08:17, henry.sutanto at moderndatasolusi.com wrote:
>>
>>> Dear Ted,
>>
>>>
>>
>>> Today our engineer will going to Dupont, thank you.
>>
>>>
>>
>>> Regards,
>>
>>> Henry
>>
>>>
>>
>>> On 23-06-2023 06:31, Ted Tan wrote:
>>
>>>> Hi Henry,
>>
>>>>
>>
>>>> Please ensure the Encryption Instructions is well understood by
>> the
>>
>>>> service engineer and performed accordingly. Please do comply to
>> the
>>
>>>> local visit policy. Thank you.
>>
>>>>
>>
>>>> Ted Tan
>>
>>>>
>>
>>>> Regional Service Delivery Manager
>>
>>>>
>>
>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>> Business Operation Division
>>
>>>>
>>
>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>>
>>
>>>> UG-D6, Level Upper Ground,
>>
>>>>
>>
>>>> Utropolis Suites 2,
>>
>>>>
>>
>>>> Jalan Kontraktor U1/14,
>>
>>>>
>>
>>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>>
>>
>>>> Cell : (019) 2739422
>>
>>>>
>>
>>>> ted.tan at ricoh.com.my
>>
>>>>
>>
>>>> From: henry.sutanto at moderndatasolusi.com
>>
>>>> <henry.sutanto at moderndatasolusi.com>
>>
>>>> Sent: Thursday, June 22, 2023 6:29 PM
>>
>>>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>>
>>>> Cc: idris at moderndatasolusi.com; soenwono
>>
>>>> <soenwono at moderndatasolusi.com>; Helpdesk
>>
>>>> <helpdesk at moderndatasolusi.com>
>>
>>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION-
>> DuPont
>>
>>>> Contract Breach, Encryption out of compliance/security risk
>>
>>>>
>>
>>>> Dear Ted, Good Afternoon, Tomorrow if posibble to do setting, we
>> will
>>
>>>> send the engineer going to Dupont site. Dear Helpdesk, Please
>> make
>>
>>>> schedule for engineer visit to Dupont Beltway-Simatupang Models :
>> MPC
>>
>>>> 3504exSP S/N : C728R920005 Thank
>>
>>>>
>>
>>>> ZjQcmQRYFpfptBannerStart
>>
>>>>
>>
>>>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
>> this
>>
>>>> sender before clicking on any links or attachments.
>>
>>>>
>>
>>>> ZjQcmQRYFpfptBannerEnd
>>
>>>>
>>
>>>> Dear Ted,
>>
>>>>
>>
>>>> Good Afternoon,
>>
>>>>
>>
>>>> Tomorrow if posibble to do setting, we will send the engineer
>> going to
>>
>>>>
>>
>>>>
>>
>>>> Dupont site.
>>
>>>>
>>
>>>> Dear Helpdesk,
>>
>>>>
>>
>>>> Please make schedule for engineer visit to Dupont
>> Beltway-Simatupang
>>
>>>>
>>
>>>> Models : MPC 3504exSP S/N : C728R920005
>>
>>>>
>>
>>>> Thank you and Regards,
>>
>>>>
>>
>>>> Henry
>>
>>>>
>>
>>>> On 22-06-2023 12:56, Ted Tan wrote:
>>
>>>>
>>
>>>>> Hi Idris,
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Kindly let me know if this is completed or has been scheduled
>> for
>>
>>>> site
>>
>>>>
>>
>>>>> visit. Thank you.
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Ted Tan
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Regional Service Delivery Manager
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>>
>>
>>>>> Business Operation Division
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> UG-D6, Level Upper Ground,
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Utropolis Suites 2,
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Jalan Kontraktor U1/14,
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Cell : (019) 2739422
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> ted.tan at ricoh.com.my
>>
>>>>
>>
>>>>> -------------------------
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> From: idris at moderndatasolusi.com <idris at moderndatasolusi.com>
>>
>>>>
>>
>>>>> Sent: Monday, June 19, 2023 2:33:53 PM
>>
>>>>
>>
>>>>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>>
>>>>
>>
>>>>> Cc: soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto
>>
>>>>
>>
>>>>> <henry.sutanto at moderndatasolusi.com>
>>
>>>>
>>
>>>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION-
>> DuPont
>>
>>>>
>>
>>>>> Contract Breach, Encryption out of compliance/security risk
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Pak Henry, Please let me know how did you escalate this Dupont
>>
>>>> issue?
>>
>>>>
>>
>>>>> 14th june is too long to escalate this. Please feedback in this
>> loop
>>
>>>>
>>
>>>>> Pak Soen, please guard this issue until finish. Thanks Idris On
>>
>>>>
>>
>>>>> 2023-06-19 11: 37, Ted Tan wrote: >
>>
>>>>
>>
>>>>> ZjQcmQRYFpfptBannerStart
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> CAUTION: This Email is from an
>> EXTERNAL
>>
>>>> source. Ensure you trust
>>
>>>>
>>
>>>>> this sender before clicking on any links or attachments.
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> ZjQcmQRYFpfptBannerEnd
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Pak Henry,
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Please let me know how did you escalate this Dupont issue?
>>
>>>>
>>
>>>>> 14th june is too long to escalate this. Please feedback in this
>> loop
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Pak Soen,
>>
>>>>
>>
>>>>> please guard this issue until finish.
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> Thanks
>>
>>>>
>>
>>>>> Idris
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>>>>> On 2023-06-19 11:37, Ted Tan wrote:
>>
>>>>
>>
>>>>>> Hi Idris,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Hope you are doing well and at good health.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> This is for DuPont account. Please check the emails sent to
>>
>>>> Soenwono
>>
>>>>
>>
>>>>>> and Henry on the 14th June and we have not received any
>> response.
>>
>>>>
>>
>>>>>> There is security non-compliance flagged up by DuPont Global
>>
>>>>
>>
>>>>> Security
>>
>>>>
>>
>>>>>> teams towards device(s) supported by you. The hard drive
>> encryption
>>
>>>>
>>
>>>>> is
>>
>>>>
>>
>>>>>> not enabled even the CCD (Build book) stated so. Due to its
>>
>>>>
>>
>>>>>> criticality, please dispatch engineers to correct it and get
>> back
>>
>>>> to
>>
>>>>
>>
>>>>>> us at the soonest possible. The detailed instructions and RIMA
>>
>>>>
>>
>>>>> clause
>>
>>>>
>>
>>>>>> can be found in the attached DuPont Encryption Project.
>> Please
>>
>>>>
>>
>>>>>> complete it before the 30th June.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Serial Number
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Manufacturer Name
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Model Name
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Network: MAC Address
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Network: IP Address
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Device: HDD Encryption
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Group
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Region
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Country
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> State
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> C728R920005
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ricoh
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> MP C3504ex
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 58-38-79-1A-B3-89
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 10.237.51.68
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Inactive
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Dupont,APAC,Indonesia,Jakarta
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> APAC
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Indonesia
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Jakarta
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Thank you.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ted Tan
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Regional Service Delivery Manager
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>>
>>
>>>>>> Business Operation Division
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> UG-D6, Level Upper Ground,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Utropolis Suites 2,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Jalan Kontraktor U1/14,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Cell : (019) 2739422
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> ted.tan at ricoh.com.my
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> From: Mabel Seow <Mabel_Seow at rapp.ricoh.com>
>>
>>>>
>>
>>>>>> Sent: Friday, June 16, 2023 4:56 PM
>>
>>>>
>>
>>>>>> To: Darren Elmore <delmore at ricoh.co.nz>; Tammy Wong
>>
>>>>
>>
>>>>>> <Tammy.Wong at ricoh.com.hk>; Ajith Manadeniya
>>
>>>>
>>
>>>>>> <amanadeniya at ricoh.com.au>; Aaron Stephens
>>
>>>> <astephens at ricoh.com.au>;
>>
>>>>
>>
>>>>>> Srikrung Charoengonvijit <Srikrung.Cha at ricoh.co.th>; Kenneth
>> Lee
>>
>>>>
>>
>>>>>> <Kenneth.Lee at ricoh.com.my>; Larry Pang <LarryPang at ricoh.sg>;
>> Jerry
>>
>>>>
>>
>>>>> Su
>>
>>>>
>>
>>>>>> <jerry.su at ricoh.com.tw>; Orly Closa <Orly.Closa at ricoh.com.ph>;
>>
>>>>
>>
>>>>> Phuong
>>
>>>>
>>
>>>>>> Nguyen Duy <Phuong.NguyenDuy at ricoh.com.vn>; GULSHAN KUMAR
>>
>>>>
>>
>>>>>> <gulshan.kumar at minosha.in>; Henry Sutanto
>>
>>>>
>>
>>>>>> <henry.sutanto at moderndatasolusi.com>; Yanqing Shen
>>
>>>>
>>
>>>>>> <Yanqing.Shen at cn.ricoh.com>
>>
>>>>
>>
>>>>>> Cc: Ted Tan <Ted.Tan at ricoh.com.my>; Mike Smith
>>
>>>>
>>
>>>>>> <Mike.Smith at ricoh-gs.com>; NICHOLAS Warzywak
>>
>>>>
>>
>>>>>> <nicholas.warzywak at ricoh-usa.com>
>>
>>>>
>>
>>>>>> Subject: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>>
>>>> Contract
>>
>>>>
>>
>>>>>> Breach, Encryption out of compliance/security risk
>>
>>>>
>>
>>>>>> Importance: High
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Dear Service GM/Heads,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> I need to alert you that for DuPont, our global customer, Ricoh
>>
>>>>
>>
>>>>> have
>>
>>>>
>>
>>>>>> been found to breach our contract during their security audit.
>> We
>>
>>>>
>>
>>>>> have
>>
>>>>
>>
>>>>>> 300+ devices in AP that did not enable encryption, when CCD
>>
>>>>
>>
>>>>>> specifically stated so. As such, Ricoh needs to rectify this
>> asap.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> We have been given till end Jun 23 for our CE to go down to
>> each
>>
>>>>
>>
>>>>>> device to enable it. Details are found in the email below from
>> Ted,
>>
>>>>
>>
>>>>>> the RSM (Regional Service Manager) from my team to all OpCo and
>>
>>>>
>>
>>>>>> Partners. I ask for your support to give priority to this as
>> Ricoh
>>
>>>>
>>
>>>>> had
>>
>>>>
>>
>>>>>> failed in our obligation to customer and we need to quickly
>> correct
>>
>>>>
>>
>>>>>> this failure on our part.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Thank you very much for your support.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Advance Biz Travel Notice: 14 Jun
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Advance Leave Notice: 30 Jun
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Public Holiday: 29 Jun (Hari Raya Haji)
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Kind regards
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Mabel Seow
>>
>>>>
>>
>>>>>> Head of Service Management, Asia Pacific
>>
>>>>
>>
>>>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>>
>>
>>>>>> RICOH Digital Services BU
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> RICOH ASIA PACIFIC PTE LTD
>>
>>>>
>>
>>>>>> 20W Pasir Panjang Road,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> #04-28 Maplestree Business City,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Singapore 117439
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Phone: (65) 6308 9160
>>
>>>>
>>
>>>>>> mabel_seow at rapp.ricoh.com
>>
>>>>
>>
>>>>>> www.ricoh-ap.com [1] [1] [1]
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> This message together with any attachments is confidential and
>>
>>>>
>>
>>>>>> intended solely for the person or entity to whom it is
>> addressed.
>>
>>>> It
>>
>>>>
>>
>>>>>> contains information that is confidential and that may be
>> legally
>>
>>>>
>>
>>>>>> privileged. If you are not the intended recipient (or if you
>> have
>>
>>>>
>>
>>>>>> received this message in error), please notify the sender
>>
>>>>
>>
>>>>> immediately
>>
>>>>
>>
>>>>>> by replying to this message and delete this e-mail (and any
>> other
>>
>>>>
>>
>>>>>> record of it) from your system. Please do not copy or use it
>> for
>>
>>>> any
>>
>>>>
>>
>>>>>> purpose. Recipient is advised to check this email and any
>>
>>>>
>>
>>>>> attachments
>>
>>>>
>>
>>>>>> for the presence of trojans or viruses. The company accepts no
>>
>>>>
>>
>>>>>> liability for any damage caused by any virus transmitted by
>> this
>>
>>>>
>>
>>>>>> email.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>>
>>>>
>>
>>>>>> Sent: Wednesday, June 14, 2023 1:27 PM
>>
>>>>
>>
>>>>>> To: Amanda Rowe <ARowe at ricoh.com.au>; Lu HaiRen (陆 海人)
>>
>>>>
>>
>>>>>> <HaiRen.Lu at cn.ricoh.com>; Minxiang Zhu
>> <Minxiang.Zhu at cn.ricoh.com>;
>>
>>>>
>>
>>>>>> Sonny Ng <Sonny.Ng at ricoh.com.hk>; Arindam Mandal
>>
>>>>
>>
>>>>>> <arindam.mandal at minosha.in>; GULSHAN KUMAR
>>
>>>>
>>
>>>>> <gulshan.kumar at minosha.in>;
>>
>>>>
>>
>>>>>> Henry Sutanto <henry.sutanto at moderndatasolusi.com>;
>> pankaj.singh
>>
>>>>
>>
>>>>>> <pankaj.singh at minosha.in>; soenwono
>>
>>>> <soenwono at moderndatasolusi.com>;
>>
>>>>
>>
>>>>>> Yusaku Shimada <Yusaku.Shimada at jp.ricoh.com>; Hideya Sugimoto
>>
>>>>
>>
>>>>>> <hideya_a_sugimoto at jp.ricoh.com>; Dongsun Lee
>>
>>>>
>>
>>>>>> <Dongsun.Lee at kr.ricoh.com>; Jane Lim <Jane.Lim at ricoh.com.my>;
>> John
>>
>>>>
>>
>>>>>> Joseph Rugue <John.Rugue at ricoh.com.ph>; Narcelino Lim
>>
>>>>
>>
>>>>>> <Narcelino.Lim at ricoh.com.ph>; Nigel Yap Kum Hwa
>>
>>>> <nigelyap at ricoh.sg>;
>>
>>>>
>>
>>>>>> Kyle Kuo <kyle.kuo at ricoh.com.tw>; Prapaporn Khamkhoon
>>
>>>>
>>
>>>>>> <Prapaporn.kha at ricoh.co.th>; thanakorn.wic at ricoh.con.th; Viet
>> Tran
>>
>>>>
>>
>>>>>> <viet.tran at ricoh.com.vn>; Thong Do Quang
>>
>>>>
>>
>>>>> <Thong.DoQuang at ricoh.com.vn>
>>
>>>>
>>
>>>>>> Cc: Mabel Seow <Mabel_Seow at rapp.ricoh.com>; Karen Gallagher
>>
>>>>
>>
>>>>>> <karen.gallagher at ricoh-usa.com>; NICHOLAS Warzywak
>>
>>>>
>>
>>>>>> <nicholas.warzywak at ricoh-usa.com>; Ted Tan
>> <Ted.Tan at ricoh.com.my>;
>>
>>>>
>>
>>>>>> Marcus Croker <mcroker at ricoh.com.au>; Jiaxin Fang
>>
>>>>
>>
>>>>>> <Jiaxin.Fang at cn.ricoh.com>; Polly Lee <Polly.Lee at ricoh.com.hk>;
>>
>>>>
>>
>>>>> ROOPEN
>>
>>>>
>>
>>>>>> SARKAR <roopen.sarkar at minosha.in>; idris at moderndatasolusi.com;
>>
>>>>
>>
>>>>> Yukiko
>>
>>>>
>>
>>>>>> Takahashi <yukiko_takahashi at jp.ricoh.com>; Jesse Ho
>>
>>>>
>>
>>>>>> <Jesse.Ho at ricoh.com.my>; Alexander Mancia
>>
>>>>
>>
>>>>>> <alexander.mancia at ricoh.com.ph>; Kim Lim <KimLim at ricoh.sg>;
>> Jenny
>>
>>>>
>>
>>>>> Tai
>>
>>>>
>>
>>>>>> <jenny.tai at ricoh.com.tw>; Piyawat Polsri
>> <Piyawat.Pol at ricoh.co.th>
>>
>>>>
>>
>>>>>> Subject: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>>
>>>>
>>
>>>>>> Contract Breach, Encryption out of compliance/security risk
>>
>>>>
>>
>>>>>> Importance: High
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Dear All,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> This is for Dupont. The DuPont Security officer has recently
>>
>>>>
>>
>>>>> conducted
>>
>>>>
>>
>>>>>> a security audit towards our devices deployed globally.
>> Throughout
>>
>>>>
>>
>>>>> the
>>
>>>>
>>
>>>>>> audit, there are 348 devices without the Encryption enabled.
>> Ricoh
>>
>>>>
>>
>>>>> has
>>
>>>>
>>
>>>>>> the obligation to help DuPont to protect the business data from
>>
>>>>
>>
>>>>>> threats throughout the contract..
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Refer to the attached DuPont Encryption Project, navigate to
>> DuPont
>>
>>>>
>>
>>>>>> Encryption Inactive for the list of devices supported by
>> respective
>>
>>>>
>>
>>>>>> OpCo/Disty. Do refer to the Encryption Instruction sheet for
>> the
>>
>>>>
>>
>>>>>> specific instructions for how to configure Encryption with the
>>
>>>>
>>
>>>>>> approved settings.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> CALL TO ACTION :
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Please reach out to your Service Department leaders immediately
>> to
>>
>>>>
>>
>>>>> go
>>
>>>>
>>
>>>>>> thru this file, identify the list of devices and
>> location/sites,
>>
>>>>
>>
>>>>>> prioritize and schedule the service engineer to be dispatched
>> to
>>
>>>> the
>>
>>>>
>>
>>>>>> DuPont sites. Please update me to confirm the device(s) have
>> been
>>
>>>>
>>
>>>>>> encrypted. This is security incident; we need you to treat this
>>
>>>> with
>>
>>>>
>>
>>>>>> High Priority. Please act on it and come back to me as soon as
>>
>>>>
>>
>>>>>> possible.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> I will conduct an incident review meetings with you (and your
>>
>>>>
>>
>>>>> service
>>
>>>>
>>
>>>>>> dept leaders) to ensure lesson learned are captured and
>> documented
>>
>>>>
>>
>>>>> and
>>
>>>>
>>
>>>>>> prevent security incident reoccurrence.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Thank you very much for your collaboration and support.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ted Tan
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Regional Service Delivery Manager
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>>
>>
>>>>>> Business Operation Division
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> UG-D6, Level Upper Ground,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Utropolis Suites 2,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Jalan Kontraktor U1/14,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Cell : (019) 2739422
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> ted.tan at ricoh.com.my
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> From: Nicholas Warzywak <nicholas.warzywak at ricoh-usa.com>
>>
>>>>
>>
>>>>>> Sent: Wednesday, June 14, 2023 11:09 AM
>>
>>>>
>>
>>>>>> To: Andrew Wells <andrew.wells at ricoh-usa.com>; Jennifer Hall
>>
>>>>
>>
>>>>>> <jennifer.hall at ricoh-usa.com>; Ted Tan <Ted.Tan at ricoh.com.my>;
>>
>>>>
>>
>>>>> Monika
>>
>>>>
>>
>>>>>> Rzemek <Monika.Rzemek at ricoh-europe.com>; Ulpiano Bravo
>>
>>>>
>>
>>>>>> <ulpiano.bravo at ricoh-la.com>
>>
>>>>
>>
>>>>>> Cc: Karen Gallagher <karen.gallagher at ricoh-usa.com>; Mabel Seow
>>
>>>>
>>
>>>>>> <Mabel_Seow at rapp.ricoh.com>; Toby Ablett
>>
>>>> <Toby.Ablett at ricoh-gs.com>;
>>
>>>>
>>
>>>>>> Mike Smith <Mike.Smith at ricoh-gs.com>; Maggy Thorvardardottir
>>
>>>>
>>
>>>>>> <Maggy.Thorvardardottir at ricoh-europe.com>; Melinda Lynn
>>
>>>>
>>
>>>>>> <melinda.lynn at ricoh-usa.com>; Andrew Wells
>>
>>>>
>>
>>>>>> <andrew.wells at ricoh-usa.com>; George Prolic
>>
>>>>
>>
>>>>>> <george.prolic at ricoh-usa.com>; DL-RUS-RAC-SED Application
>> Admins
>>
>>>>
>>
>>>>>> <SEDAppAdmins at ricoh-usa.com>; Cynthia Jones-Seely
>>
>>>>
>>
>>>>>> <cindy.jones-seely at ricoh-usa.com>
>>
>>>>
>>
>>>>>> Subject: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>>
>>>> Contract
>>
>>>>
>>
>>>>>> Breach, Encryption out of compliance/security risk
>>
>>>>
>>
>>>>>> Importance: High
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Hi Team,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> I hope this message finds you safe, healthy, and in good
>> spirits.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> We are asking for your prompt attention regarding a contract
>> breach
>>
>>>>
>>
>>>>> at
>>
>>>>
>>
>>>>>> DuPont. Based on an MPS Print Audit, we identified that roughly
>> 50%
>>
>>>>
>>
>>>>> of
>>
>>>>
>>
>>>>>> DuPont's fleet is not encrypted as outlined in the Global RIMA
>> and
>>
>>>>
>>
>>>>>> CCD. We need to take immediate action and partner with our
>> Global
>>
>>>>
>>
>>>>>> Teams to coordinate the deployment of our technician community
>> to
>>
>>>>
>>
>>>>>> ensure the devices are properly encrypted. Attached/below are
>>
>>>>
>>
>>>>>> comprehensive instructions:
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Description: DuPont Contract Breach, devices deployed/installed
>>
>>>>
>>
>>>>>> without Encryption
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Action Plan: Send Technicians to encrypt the devices *Note-
>> This is
>>
>>>>
>>
>>>>>> not a chargeable exercise
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Device Scope by Region: "Project Warp Speed"
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Encryption Inactive by Region
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> AMERICAS
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> APAC
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> EMEA
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> LATAM
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Total
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> DuPont
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 312
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 348
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 304
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 18
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> 982
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Encryption Instructions: See attached (please read and follow
>> them
>>
>>>>
>>
>>>>>> thoroughly)
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Communication/Follow-up: Timely communication is essential, the
>>
>>>>
>>
>>>>>> technician should update the RSM once the device has been
>> encrypted
>>
>>>>
>>
>>>>>> *Encryption keys should be destroyed
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Deliverable Timeframe: Friday, June 30, 2023
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Resource Matrix: See attached
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Teams / Sharepoint File: DuPont Encryption Project.xlsx [2]
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Thank you in advance for your prompt attention and support,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Nick
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> Warzywak Karen
>>
>>>>
>>
>>>>>> Gallagher
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Global Service Delivery Manager, Ricoh Global Services
>>
>>>>
>>
>>>>>> Global Account Director, Ricoh Global
>>
>>>>
>>
>>>>>> Services
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ricoh Global Services
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> Ricoh
>>
>>>>
>>
>>>>>> Global Services
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Ricoh USA,
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> Inc. Ricoh
>>
>>>>
>>
>>>>>> USA, Inc.
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Mobile:
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> 571-606-9319
>>
>>>>
>>
>>>>>> Mobile: +1 610-551-6588
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> nicholas.warzywak at ricoh-usa.com
>>
>>>>
>>
>>>>>> Karen.Gallagher at ricoh-usa.com
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> www.ricoh-usa.com [2] [2] [3]
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> www.ricoh-usa.com
>>
>>>>
>>
>>>>>> [4]
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>> Links:
>>
>>>>
>>
>>>>>> ------
>>
>>>>
>>
>>>>>> [1] http://www.ricoh-ap.com
>>
>>>>
>>
>>>>>> [2]
>>
>>>>
>>
>>>>>>
>>
>>>>
>>
>>>>>
>>
>>>>
>>
> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
>> [3]
>>
>>>> [3]
>>
>>>>
>>
>>>>>> [3] http://www.ricoh-usa.com
>>
>>>>
>>
>>>>>> [4] http://www.ricoh-usa.com/
>>
>>>>
>>
>>>>
>>
>>>> Links:
>>
>>>> ------
>>
>>>> [1] http://www.ricoh-ap.com
>>
>>>> [2] http://www.ricoh-usa.com
>>
>>>> [3]
>>
>>>>
>>
> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
>> [4]
>
>
>
> Links:
> ------
> [1] http://www.ricoh-ap.com
> [2] http://www.ricoh-usa.com
> [3]
> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
> [4]
> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&amp;csf=1&amp;web=1&amp;e=K3Xkx2
> [5] https://publicholidays.com.my/2023-dates/
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