[It.team] FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
henry.sutanto at moderndatasolusi.com
henry.sutanto at moderndatasolusi.com
Mon Jul 10 02:43:50 UTC 2023
Dear Ted,
Good Morning,
I need advise from IT team to clarify.
Pak Erik, Pak Syahrial
Kindly help to explain according HDD Encryption setting, thank you.
Regards,
Henry
On 10-07-2023 08:58, Ted Tan wrote:
> Hi Henry,
>
> Is the DOSS enabled for this device now?
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [5]
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Wednesday, July 5, 2023 10:11 AM
> To: Ted Tan <Ted.Tan at ricoh.com.my>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>;
> Supriatna <supriatna at moderndatasolusi.com>;
> 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com>; Syahrial
> Usman <Syahrial at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Dear Ted, Noted and thank you for your confirmation. Dear Pak Erik and
> IT Team, Please help to clarify these HDD Encryption setting, just
> information that the engineer already re-doing setting by yesterday.
> Thank you and Regards, Henry On 05-07-2023
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Noted and thank you for your confirmation.
>
> Dear Pak Erik and IT Team,
>
> Please help to clarify these HDD Encryption setting, just information
> that the engineer already re-doing setting by yesterday.
>
> Thank you and Regards,
>
> Henry
>
> On 05-07-2023 07:36, Ted Tan wrote:
>
> Hi Henry,
>
> It is DoD. Please refer to the email I sent to you with detailed
> guidance for Encryption and DOSS provided by Global RUS.
>
> Any questions, pls let us know. We have a deadline to close it off by
> latest tomorrow.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> -------------------------
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Tuesday, July 4, 2023 7:53:16 pm
> To: Ted Tan <Ted.Tan at ricoh.com.my>
> Cc: idris at moderndatasolusi.com <idris at moderndatasolusi.com>; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>;
> Supriatna <supriatna at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Dear Ted, Base on your request, we already sent the engineer for do
> setting the DOSS (DoD) in dupont. Please see the display capture in
> attachment, any suggestion kindly advise us, thank you. Regards, Henry
> On 03-07-2023 18: 27, henry. sutanto@ moderndatasolusi. com
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Base on your request, we already sent the engineer for do setting the
> DOSS (DoD) in dupont.
>
> Please see the display capture in attachment, any suggestion kindly
> advise us, thank you.
>
> Regards,
>
> Henry
>
> On 03-07-2023 18:27, henry.sutanto at moderndatasolusi.com wrote:
>
> Dear Ted,
>
> We will send the engineer to reconfirm according information below by
> tomorrow.
>
> Regards,
>
> Henry
>
> On 03-07-2023 10:12, Ted Tan wrote:
>
> HI Henry,
>
> Please advice if the DOSS (DoD) has been enabled for this device.
>
> Serial Number
>
> Device: DOSS Auto Delete Enabled
>
> Device: DOSS Last Auto Delete Date
>
> Device: DOSS Auto Delete Method
>
> Device: DOSS Auto Delete Count
>
> Device: HDD Encryption
>
> Encryption Validation
>
> Device: Smart SDK Version
>
> Date/Time: Last Communication Time
>
> Group
>
> Region
>
> Country
>
> State
>
> C728R920005
>
> Off
>
> Random Numbers
>
> 3
>
> Active
>
> Encrypted
>
> 2.5
>
> 5/16/2023 13:00
>
> Dupont,APAC,Indonesia,Jakarta
>
> APAC
>
> Indonesia
>
> Jakarta
>
> Thank you.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [5]
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Friday, June 23, 2023 3:42 PM
> To: Ted Tan <Ted.Tan at ricoh.com.my>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>;
> Supriatna <supriatna at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
> Importance: High
>
> Dear Ted, Just confirmation that HDD encryption has configure and
> solved. Regards, Henry On 23-06-2023 08: 17,
> henry. sutanto@ moderndatasolusi. com wrote: > Dear Ted, > > Today our
> engineer will going to Dupont, thank you. > > Regards,
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Just confirmation that HDD encryption has configure and solved.
>
> Regards,
>
> Henry
>
> On 23-06-2023 08:17, henry.sutanto at moderndatasolusi.com wrote:
>
>> Dear Ted,
>
>>
>
>> Today our engineer will going to Dupont, thank you.
>
>>
>
>> Regards,
>
>> Henry
>
>>
>
>> On 23-06-2023 06:31, Ted Tan wrote:
>
>>> Hi Henry,
>
>>>
>
>>> Please ensure the Encryption Instructions is well understood by the
>
>>> service engineer and performed accordingly. Please do comply to the
>
>>> local visit policy. Thank you.
>
>>>
>
>>> Ted Tan
>
>>>
>
>>> Regional Service Delivery Manager
>
>>>
>
>>> Ricoh Global Services Greater Asia Pacific
>
>>> Business Operation Division
>
>>>
>
>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>>
>
>>> UG-D6, Level Upper Ground,
>
>>>
>
>>> Utropolis Suites 2,
>
>>>
>
>>> Jalan Kontraktor U1/14,
>
>>>
>
>>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>>
>
>>> Cell : (019) 2739422
>
>>>
>
>>> ted.tan at ricoh.com.my
>
>>>
>
>>> From: henry.sutanto at moderndatasolusi.com
>
>>> <henry.sutanto at moderndatasolusi.com>
>
>>> Sent: Thursday, June 22, 2023 6:29 PM
>
>>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>>> Cc: idris at moderndatasolusi.com; soenwono
>
>>> <soenwono at moderndatasolusi.com>; Helpdesk
>
>>> <helpdesk at moderndatasolusi.com>
>
>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>
>>> Contract Breach, Encryption out of compliance/security risk
>
>>>
>
>>> Dear Ted, Good Afternoon, Tomorrow if posibble to do setting, we will
>
>>> send the engineer going to Dupont site. Dear Helpdesk, Please make
>
>>> schedule for engineer visit to Dupont Beltway-Simatupang Models : MPC
>
>>> 3504exSP S/N : C728R920005 Thank
>
>>>
>
>>> ZjQcmQRYFpfptBannerStart
>
>>>
>
>>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
>
>>> sender before clicking on any links or attachments.
>
>>>
>
>>> ZjQcmQRYFpfptBannerEnd
>
>>>
>
>>> Dear Ted,
>
>>>
>
>>> Good Afternoon,
>
>>>
>
>>> Tomorrow if posibble to do setting, we will send the engineer going
>>> to
>
>>>
>
>>>
>
>>> Dupont site.
>
>>>
>
>>> Dear Helpdesk,
>
>>>
>
>>> Please make schedule for engineer visit to Dupont Beltway-Simatupang
>
>>>
>
>>> Models : MPC 3504exSP S/N : C728R920005
>
>>>
>
>>> Thank you and Regards,
>
>>>
>
>>> Henry
>
>>>
>
>>> On 22-06-2023 12:56, Ted Tan wrote:
>
>>>
>
>>>> Hi Idris,
>
>>>
>
>>>>
>
>>>
>
>>>> Kindly let me know if this is completed or has been scheduled for
>
>>> site
>
>>>
>
>>>> visit. Thank you.
>
>>>
>
>>>>
>
>>>
>
>>>> Ted Tan
>
>>>
>
>>>>
>
>>>
>
>>>> Regional Service Delivery Manager
>
>>>
>
>>>>
>
>>>
>
>>>> Ricoh Global Services Greater Asia Pacific
>
>>>
>
>>>> Business Operation Division
>
>>>
>
>>>>
>
>>>
>
>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>>
>
>>>>
>
>>>
>
>>>> UG-D6, Level Upper Ground,
>
>>>
>
>>>>
>
>>>
>
>>>> Utropolis Suites 2,
>
>>>
>
>>>>
>
>>>
>
>>>> Jalan Kontraktor U1/14,
>
>>>
>
>>>>
>
>>>
>
>>>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>>
>
>>>>
>
>>>
>
>>>> Cell : (019) 2739422
>
>>>
>
>>>>
>
>>>
>
>>>> ted.tan at ricoh.com.my
>
>>>
>
>>>> -------------------------
>
>>>
>
>>>>
>
>>>
>
>>>> From: idris at moderndatasolusi.com <idris at moderndatasolusi.com>
>
>>>
>
>>>> Sent: Monday, June 19, 2023 2:33:53 PM
>
>>>
>
>>>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>>>
>
>>>> Cc: soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto
>
>>>
>
>>>> <henry.sutanto at moderndatasolusi.com>
>
>>>
>
>>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>
>>>
>
>>>> Contract Breach, Encryption out of compliance/security risk
>
>>>
>
>>>>
>
>>>
>
>>>> Pak Henry, Please let me know how did you escalate this Dupont
>
>>> issue?
>
>>>
>
>>>> 14th june is too long to escalate this. Please feedback in this loop
>
>>>
>
>>>> Pak Soen, please guard this issue until finish. Thanks Idris On
>
>>>
>
>>>> 2023-06-19 11: 37, Ted Tan wrote: >
>
>>>
>
>>>> ZjQcmQRYFpfptBannerStart
>
>>>
>
>>>>
>
>>>
>
>>>> CAUTION: This Email is from an EXTERNAL
>
>>> source. Ensure you trust
>
>>>
>
>>>> this sender before clicking on any links or attachments.
>
>>>
>
>>>>
>
>>>
>
>>>> ZjQcmQRYFpfptBannerEnd
>
>>>
>
>>>>
>
>>>
>
>>>> Pak Henry,
>
>>>
>
>>>>
>
>>>
>
>>>> Please let me know how did you escalate this Dupont issue?
>
>>>
>
>>>> 14th june is too long to escalate this. Please feedback in this loop
>
>>>
>
>>>>
>
>>>
>
>>>> Pak Soen,
>
>>>
>
>>>> please guard this issue until finish.
>
>>>
>
>>>>
>
>>>
>
>>>> Thanks
>
>>>
>
>>>> Idris
>
>>>
>
>>>>
>
>>>
>
>>>> On 2023-06-19 11:37, Ted Tan wrote:
>
>>>
>
>>>>> Hi Idris,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Hope you are doing well and at good health.
>
>>>
>
>>>>>
>
>>>
>
>>>>> This is for DuPont account. Please check the emails sent to
>
>>> Soenwono
>
>>>
>
>>>>> and Henry on the 14th June and we have not received any response.
>
>>>
>
>>>>> There is security non-compliance flagged up by DuPont Global
>
>>>
>
>>>> Security
>
>>>
>
>>>>> teams towards device(s) supported by you. The hard drive encryption
>
>>>
>
>>>> is
>
>>>
>
>>>>> not enabled even the CCD (Build book) stated so. Due to its
>
>>>
>
>>>>> criticality, please dispatch engineers to correct it and get back
>
>>> to
>
>>>
>
>>>>> us at the soonest possible. The detailed instructions and RIMA
>
>>>
>
>>>> clause
>
>>>
>
>>>>> can be found in the attached DuPont Encryption Project. Please
>
>>>
>
>>>>> complete it before the 30th June.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Serial Number
>
>>>
>
>>>>>
>
>>>
>
>>>>> Manufacturer Name
>
>>>
>
>>>>>
>
>>>
>
>>>>> Model Name
>
>>>
>
>>>>>
>
>>>
>
>>>>> Network: MAC Address
>
>>>
>
>>>>>
>
>>>
>
>>>>> Network: IP Address
>
>>>
>
>>>>>
>
>>>
>
>>>>> Device: HDD Encryption
>
>>>
>
>>>>>
>
>>>
>
>>>>> Group
>
>>>
>
>>>>>
>
>>>
>
>>>>> Region
>
>>>
>
>>>>>
>
>>>
>
>>>>> Country
>
>>>
>
>>>>>
>
>>>
>
>>>>> State
>
>>>
>
>>>>>
>
>>>
>
>>>>> C728R920005
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ricoh
>
>>>
>
>>>>>
>
>>>
>
>>>>> MP C3504ex
>
>>>
>
>>>>>
>
>>>
>
>>>>> 58-38-79-1A-B3-89
>
>>>
>
>>>>>
>
>>>
>
>>>>> 10.237.51.68
>
>>>
>
>>>>>
>
>>>
>
>>>>> Inactive
>
>>>
>
>>>>>
>
>>>
>
>>>>> Dupont,APAC,Indonesia,Jakarta
>
>>>
>
>>>>>
>
>>>
>
>>>>> APAC
>
>>>
>
>>>>>
>
>>>
>
>>>>> Indonesia
>
>>>
>
>>>>>
>
>>>
>
>>>>> Jakarta
>
>>>
>
>>>>>
>
>>>
>
>>>>> Thank you.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ted Tan
>
>>>
>
>>>>>
>
>>>
>
>>>>> Regional Service Delivery Manager
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ricoh Global Services Greater Asia Pacific
>
>>>
>
>>>>> Business Operation Division
>
>>>
>
>>>>>
>
>>>
>
>>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>>
>
>>>>>
>
>>>
>
>>>>> UG-D6, Level Upper Ground,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Utropolis Suites 2,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Jalan Kontraktor U1/14,
>
>>>
>
>>>>>
>
>>>
>
>>>>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>>
>
>>>>>
>
>>>
>
>>>>> Cell : (019) 2739422
>
>>>
>
>>>>>
>
>>>
>
>>>>> ted.tan at ricoh.com.my
>
>>>
>
>>>>>
>
>>>
>
>>>>> From: Mabel Seow <Mabel_Seow at rapp.ricoh.com>
>
>>>
>
>>>>> Sent: Friday, June 16, 2023 4:56 PM
>
>>>
>
>>>>> To: Darren Elmore <delmore at ricoh.co.nz>; Tammy Wong
>
>>>
>
>>>>> <Tammy.Wong at ricoh.com.hk>; Ajith Manadeniya
>
>>>
>
>>>>> <amanadeniya at ricoh.com.au>; Aaron Stephens
>
>>> <astephens at ricoh.com.au>;
>
>>>
>
>>>>> Srikrung Charoengonvijit <Srikrung.Cha at ricoh.co.th>; Kenneth Lee
>
>>>
>
>>>>> <Kenneth.Lee at ricoh.com.my>; Larry Pang <LarryPang at ricoh.sg>; Jerry
>
>>>
>
>>>> Su
>
>>>
>
>>>>> <jerry.su at ricoh.com.tw>; Orly Closa <Orly.Closa at ricoh.com.ph>;
>
>>>
>
>>>> Phuong
>
>>>
>
>>>>> Nguyen Duy <Phuong.NguyenDuy at ricoh.com.vn>; GULSHAN KUMAR
>
>>>
>
>>>>> <gulshan.kumar at minosha.in>; Henry Sutanto
>
>>>
>
>>>>> <henry.sutanto at moderndatasolusi.com>; Yanqing Shen
>
>>>
>
>>>>> <Yanqing.Shen at cn.ricoh.com>
>
>>>
>
>>>>> Cc: Ted Tan <Ted.Tan at ricoh.com.my>; Mike Smith
>
>>>
>
>>>>> <Mike.Smith at ricoh-gs.com>; NICHOLAS Warzywak
>
>>>
>
>>>>> <nicholas.warzywak at ricoh-usa.com>
>
>>>
>
>>>>> Subject: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>
>>> Contract
>
>>>
>
>>>>> Breach, Encryption out of compliance/security risk
>
>>>
>
>>>>> Importance: High
>
>>>
>
>>>>>
>
>>>
>
>>>>> Dear Service GM/Heads,
>
>>>
>
>>>>>
>
>>>
>
>>>>> I need to alert you that for DuPont, our global customer, Ricoh
>
>>>
>
>>>> have
>
>>>
>
>>>>> been found to breach our contract during their security audit. We
>
>>>
>
>>>> have
>
>>>
>
>>>>> 300+ devices in AP that did not enable encryption, when CCD
>
>>>
>
>>>>> specifically stated so. As such, Ricoh needs to rectify this asap.
>
>>>
>
>>>>>
>
>>>
>
>>>>> We have been given till end Jun 23 for our CE to go down to each
>
>>>
>
>>>>> device to enable it. Details are found in the email below from Ted,
>
>>>
>
>>>>> the RSM (Regional Service Manager) from my team to all OpCo and
>
>>>
>
>>>>> Partners. I ask for your support to give priority to this as Ricoh
>
>>>
>
>>>> had
>
>>>
>
>>>>> failed in our obligation to customer and we need to quickly correct
>
>>>
>
>>>>> this failure on our part.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Thank you very much for your support.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Advance Biz Travel Notice: 14 Jun
>
>>>
>
>>>>>
>
>>>
>
>>>>> Advance Leave Notice: 30 Jun
>
>>>
>
>>>>>
>
>>>
>
>>>>> Public Holiday: 29 Jun (Hari Raya Haji)
>
>>>
>
>>>>>
>
>>>
>
>>>>> Kind regards
>
>>>
>
>>>>>
>
>>>
>
>>>>> Mabel Seow
>
>>>
>
>>>>> Head of Service Management, Asia Pacific
>
>>>
>
>>>>> Ricoh Global Services Greater Asia Pacific
>
>>>
>
>>>>> RICOH Digital Services BU
>
>>>
>
>>>>>
>
>>>
>
>>>>> RICOH ASIA PACIFIC PTE LTD
>
>>>
>
>>>>> 20W Pasir Panjang Road,
>
>>>
>
>>>>>
>
>>>
>
>>>>> #04-28 Maplestree Business City,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Singapore 117439
>
>>>
>
>>>>>
>
>>>
>
>>>>> Phone: (65) 6308 9160
>
>>>
>
>>>>> mabel_seow at rapp.ricoh.com
>
>>>
>
>>>>> www.ricoh-ap.com [1] [1] [1]
>
>>>
>
>>>>>
>
>>>
>
>>>>> This message together with any attachments is confidential and
>
>>>
>
>>>>> intended solely for the person or entity to whom it is addressed.
>
>>> It
>
>>>
>
>>>>> contains information that is confidential and that may be legally
>
>>>
>
>>>>> privileged. If you are not the intended recipient (or if you have
>
>>>
>
>>>>> received this message in error), please notify the sender
>
>>>
>
>>>> immediately
>
>>>
>
>>>>> by replying to this message and delete this e-mail (and any other
>
>>>
>
>>>>> record of it) from your system. Please do not copy or use it for
>
>>> any
>
>>>
>
>>>>> purpose. Recipient is advised to check this email and any
>
>>>
>
>>>> attachments
>
>>>
>
>>>>> for the presence of trojans or viruses. The company accepts no
>
>>>
>
>>>>> liability for any damage caused by any virus transmitted by this
>
>>>
>
>>>>> email.
>
>>>
>
>>>>>
>
>>>
>
>>>>> From: Ted Tan <Ted.Tan at ricoh.com.my>
>
>>>
>
>>>>> Sent: Wednesday, June 14, 2023 1:27 PM
>
>>>
>
>>>>> To: Amanda Rowe <ARowe at ricoh.com.au>; Lu HaiRen (陆 海人)
>
>>>
>
>>>>> <HaiRen.Lu at cn.ricoh.com>; Minxiang Zhu <Minxiang.Zhu at cn.ricoh.com>;
>
>>>
>
>>>>> Sonny Ng <Sonny.Ng at ricoh.com.hk>; Arindam Mandal
>
>>>
>
>>>>> <arindam.mandal at minosha.in>; GULSHAN KUMAR
>
>>>
>
>>>> <gulshan.kumar at minosha.in>;
>
>>>
>
>>>>> Henry Sutanto <henry.sutanto at moderndatasolusi.com>; pankaj.singh
>
>>>
>
>>>>> <pankaj.singh at minosha.in>; soenwono
>
>>> <soenwono at moderndatasolusi.com>;
>
>>>
>
>>>>> Yusaku Shimada <Yusaku.Shimada at jp.ricoh.com>; Hideya Sugimoto
>
>>>
>
>>>>> <hideya_a_sugimoto at jp.ricoh.com>; Dongsun Lee
>
>>>
>
>>>>> <Dongsun.Lee at kr.ricoh.com>; Jane Lim <Jane.Lim at ricoh.com.my>; John
>
>>>
>
>>>>> Joseph Rugue <John.Rugue at ricoh.com.ph>; Narcelino Lim
>
>>>
>
>>>>> <Narcelino.Lim at ricoh.com.ph>; Nigel Yap Kum Hwa
>
>>> <nigelyap at ricoh.sg>;
>
>>>
>
>>>>> Kyle Kuo <kyle.kuo at ricoh.com.tw>; Prapaporn Khamkhoon
>
>>>
>
>>>>> <Prapaporn.kha at ricoh.co.th>; thanakorn.wic at ricoh.con.th; Viet Tran
>
>>>
>
>>>>> <viet.tran at ricoh.com.vn>; Thong Do Quang
>
>>>
>
>>>> <Thong.DoQuang at ricoh.com.vn>
>
>>>
>
>>>>> Cc: Mabel Seow <Mabel_Seow at rapp.ricoh.com>; Karen Gallagher
>
>>>
>
>>>>> <karen.gallagher at ricoh-usa.com>; NICHOLAS Warzywak
>
>>>
>
>>>>> <nicholas.warzywak at ricoh-usa.com>; Ted Tan <Ted.Tan at ricoh.com.my>;
>
>>>
>
>>>>> Marcus Croker <mcroker at ricoh.com.au>; Jiaxin Fang
>
>>>
>
>>>>> <Jiaxin.Fang at cn.ricoh.com>; Polly Lee <Polly.Lee at ricoh.com.hk>;
>
>>>
>
>>>> ROOPEN
>
>>>
>
>>>>> SARKAR <roopen.sarkar at minosha.in>; idris at moderndatasolusi.com;
>
>>>
>
>>>> Yukiko
>
>>>
>
>>>>> Takahashi <yukiko_takahashi at jp.ricoh.com>; Jesse Ho
>
>>>
>
>>>>> <Jesse.Ho at ricoh.com.my>; Alexander Mancia
>
>>>
>
>>>>> <alexander.mancia at ricoh.com.ph>; Kim Lim <KimLim at ricoh.sg>; Jenny
>
>>>
>
>>>> Tai
>
>>>
>
>>>>> <jenny.tai at ricoh.com.tw>; Piyawat Polsri <Piyawat.Pol at ricoh.co.th>
>
>>>
>
>>>>> Subject: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>
>>>
>
>>>>> Contract Breach, Encryption out of compliance/security risk
>
>>>
>
>>>>> Importance: High
>
>>>
>
>>>>>
>
>>>
>
>>>>> Dear All,
>
>>>
>
>>>>>
>
>>>
>
>>>>> This is for Dupont. The DuPont Security officer has recently
>
>>>
>
>>>> conducted
>
>>>
>
>>>>> a security audit towards our devices deployed globally. Throughout
>
>>>
>
>>>> the
>
>>>
>
>>>>> audit, there are 348 devices without the Encryption enabled. Ricoh
>
>>>
>
>>>> has
>
>>>
>
>>>>> the obligation to help DuPont to protect the business data from
>
>>>
>
>>>>> threats throughout the contract..
>
>>>
>
>>>>>
>
>>>
>
>>>>> Refer to the attached DuPont Encryption Project, navigate to DuPont
>
>>>
>
>>>>> Encryption Inactive for the list of devices supported by respective
>
>>>
>
>>>>> OpCo/Disty. Do refer to the Encryption Instruction sheet for the
>
>>>
>
>>>>> specific instructions for how to configure Encryption with the
>
>>>
>
>>>>> approved settings.
>
>>>
>
>>>>>
>
>>>
>
>>>>> CALL TO ACTION :
>
>>>
>
>>>>>
>
>>>
>
>>>>> Please reach out to your Service Department leaders immediately to
>
>>>
>
>>>> go
>
>>>
>
>>>>> thru this file, identify the list of devices and location/sites,
>
>>>
>
>>>>> prioritize and schedule the service engineer to be dispatched to
>
>>> the
>
>>>
>
>>>>> DuPont sites. Please update me to confirm the device(s) have been
>
>>>
>
>>>>> encrypted. This is security incident; we need you to treat this
>
>>> with
>
>>>
>
>>>>> High Priority. Please act on it and come back to me as soon as
>
>>>
>
>>>>> possible.
>
>>>
>
>>>>>
>
>>>
>
>>>>> I will conduct an incident review meetings with you (and your
>
>>>
>
>>>> service
>
>>>
>
>>>>> dept leaders) to ensure lesson learned are captured and documented
>
>>>
>
>>>> and
>
>>>
>
>>>>> prevent security incident reoccurrence.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Thank you very much for your collaboration and support.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ted Tan
>
>>>
>
>>>>>
>
>>>
>
>>>>> Regional Service Delivery Manager
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ricoh Global Services Greater Asia Pacific
>
>>>
>
>>>>> Business Operation Division
>
>>>
>
>>>>>
>
>>>
>
>>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>>
>
>>>>>
>
>>>
>
>>>>> UG-D6, Level Upper Ground,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Utropolis Suites 2,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Jalan Kontraktor U1/14,
>
>>>
>
>>>>>
>
>>>
>
>>>>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>>
>
>>>>>
>
>>>
>
>>>>> Cell : (019) 2739422
>
>>>
>
>>>>>
>
>>>
>
>>>>> ted.tan at ricoh.com.my
>
>>>
>
>>>>>
>
>>>
>
>>>>> From: Nicholas Warzywak <nicholas.warzywak at ricoh-usa.com>
>
>>>
>
>>>>> Sent: Wednesday, June 14, 2023 11:09 AM
>
>>>
>
>>>>> To: Andrew Wells <andrew.wells at ricoh-usa.com>; Jennifer Hall
>
>>>
>
>>>>> <jennifer.hall at ricoh-usa.com>; Ted Tan <Ted.Tan at ricoh.com.my>;
>
>>>
>
>>>> Monika
>
>>>
>
>>>>> Rzemek <Monika.Rzemek at ricoh-europe.com>; Ulpiano Bravo
>
>>>
>
>>>>> <ulpiano.bravo at ricoh-la.com>
>
>>>
>
>>>>> Cc: Karen Gallagher <karen.gallagher at ricoh-usa.com>; Mabel Seow
>
>>>
>
>>>>> <Mabel_Seow at rapp.ricoh.com>; Toby Ablett
>
>>> <Toby.Ablett at ricoh-gs.com>;
>
>>>
>
>>>>> Mike Smith <Mike.Smith at ricoh-gs.com>; Maggy Thorvardardottir
>
>>>
>
>>>>> <Maggy.Thorvardardottir at ricoh-europe.com>; Melinda Lynn
>
>>>
>
>>>>> <melinda.lynn at ricoh-usa.com>; Andrew Wells
>
>>>
>
>>>>> <andrew.wells at ricoh-usa.com>; George Prolic
>
>>>
>
>>>>> <george.prolic at ricoh-usa.com>; DL-RUS-RAC-SED Application Admins
>
>>>
>
>>>>> <SEDAppAdmins at ricoh-usa.com>; Cynthia Jones-Seely
>
>>>
>
>>>>> <cindy.jones-seely at ricoh-usa.com>
>
>>>
>
>>>>> Subject: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>
>>> Contract
>
>>>
>
>>>>> Breach, Encryption out of compliance/security risk
>
>>>
>
>>>>> Importance: High
>
>>>
>
>>>>>
>
>>>
>
>>>>> Hi Team,
>
>>>
>
>>>>>
>
>>>
>
>>>>> I hope this message finds you safe, healthy, and in good spirits.
>
>>>
>
>>>>>
>
>>>
>
>>>>> We are asking for your prompt attention regarding a contract breach
>
>>>
>
>>>> at
>
>>>
>
>>>>> DuPont. Based on an MPS Print Audit, we identified that roughly 50%
>
>>>
>
>>>> of
>
>>>
>
>>>>> DuPont's fleet is not encrypted as outlined in the Global RIMA and
>
>>>
>
>>>>> CCD. We need to take immediate action and partner with our Global
>
>>>
>
>>>>> Teams to coordinate the deployment of our technician community to
>
>>>
>
>>>>> ensure the devices are properly encrypted. Attached/below are
>
>>>
>
>>>>> comprehensive instructions:
>
>>>
>
>>>>>
>
>>>
>
>>>>> Description: DuPont Contract Breach, devices deployed/installed
>
>>>
>
>>>>> without Encryption
>
>>>
>
>>>>>
>
>>>
>
>>>>> Action Plan: Send Technicians to encrypt the devices *Note- This is
>
>>>
>
>>>>> not a chargeable exercise
>
>>>
>
>>>>>
>
>>>
>
>>>>> Device Scope by Region: "Project Warp Speed"
>
>>>
>
>>>>>
>
>>>
>
>>>>> Encryption Inactive by Region
>
>>>
>
>>>>>
>
>>>
>
>>>>> AMERICAS
>
>>>
>
>>>>>
>
>>>
>
>>>>> APAC
>
>>>
>
>>>>>
>
>>>
>
>>>>> EMEA
>
>>>
>
>>>>>
>
>>>
>
>>>>> LATAM
>
>>>
>
>>>>>
>
>>>
>
>>>>> Total
>
>>>
>
>>>>>
>
>>>
>
>>>>> DuPont
>
>>>
>
>>>>>
>
>>>
>
>>>>> 312
>
>>>
>
>>>>>
>
>>>
>
>>>>> 348
>
>>>
>
>>>>>
>
>>>
>
>>>>> 304
>
>>>
>
>>>>>
>
>>>
>
>>>>> 18
>
>>>
>
>>>>>
>
>>>
>
>>>>> 982
>
>>>
>
>>>>>
>
>>>
>
>>>>> Encryption Instructions: See attached (please read and follow them
>
>>>
>
>>>>> thoroughly)
>
>>>
>
>>>>>
>
>>>
>
>>>>> Communication/Follow-up: Timely communication is essential, the
>
>>>
>
>>>>> technician should update the RSM once the device has been encrypted
>
>>>
>
>>>>> *Encryption keys should be destroyed
>
>>>
>
>>>>>
>
>>>
>
>>>>> Deliverable Timeframe: Friday, June 30, 2023
>
>>>
>
>>>>>
>
>>>
>
>>>>> Resource Matrix: See attached
>
>>>
>
>>>>>
>
>>>
>
>>>>> Teams / Sharepoint File: DuPont Encryption Project.xlsx [2]
>
>>>
>
>>>>>
>
>>>
>
>>>>> Thank you in advance for your prompt attention and support,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Nick
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> Warzywak Karen
>
>>>
>
>>>>> Gallagher
>
>>>
>
>>>>>
>
>>>
>
>>>>> Global Service Delivery Manager, Ricoh Global Services
>
>>>
>
>>>>> Global Account Director, Ricoh Global
>
>>>
>
>>>>> Services
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ricoh Global Services
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> Ricoh
>
>>>
>
>>>>> Global Services
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>> Ricoh USA,
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> Inc. Ricoh
>
>>>
>
>>>>> USA, Inc.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Mobile:
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> 571-606-9319
>
>>>
>
>>>>> Mobile: +1 610-551-6588
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> nicholas.warzywak at ricoh-usa.com
>
>>>
>
>>>>> Karen.Gallagher at ricoh-usa.com
>
>>>
>
>>>>>
>
>>>
>
>>>>> www.ricoh-usa.com [2] [2] [3]
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> www.ricoh-usa.com
>
>>>
>
>>>>> [4]
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>>
>
>>>
>
>>>>> Links:
>
>>>
>
>>>>> ------
>
>>>
>
>>>>> [1] http://www.ricoh-ap.com
>
>>>
>
>>>>> [2]
>
>>>
>
>>>>>
>
>>>
>
>>>>
>
>>> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
>>> [3]
>
>>> [3]
>
>>>
>
>>>>> [3] http://www.ricoh-usa.com
>
>>>
>
>>>>> [4] http://www.ricoh-usa.com/
>
>>>
>
>>>
>
>>> Links:
>
>>> ------
>
>>> [1] http://www.ricoh-ap.com
>
>>> [2] http://www.ricoh-usa.com
>
>>> [3]
>
>>> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
>>> [4]
Links:
------
[1] http://www.ricoh-ap.com
[2] http://www.ricoh-usa.com
[3]
https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
[4]
https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&amp;csf=1&amp;web=1&amp;e=K3Xkx2
[5] https://publicholidays.com.my/2023-dates/
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