[It.team] FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
Ted Tan
Ted.Tan at ricoh.com.my
Tue Jul 11 08:58:44 UTC 2023
Hi Henry, All
Pls provide an update on this urgently.
Ted Tan
Regional Service Delivery Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
Cell : (019) 2739422
ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
From: Ted Tan
Sent: Monday, July 10, 2023 12:02 PM
To: henry.sutanto at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>; Syahrial Usman <Syahrial at moderndatasolusi.com>
Cc: idris at moderndatasolusi.com; soenwono <soenwono at moderndatasolusi.com>; Helpdesk <helpdesk at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com>; Supriatna <supriatna at moderndatasolusi.com>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com>
Subject: RE: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
@henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>
To clarify, there are 2 settings needs to be turned on.
1. HDD Encryption – you have confirmed completion.
2. DOSS setting set to DoD – not yet done.
Ted Tan
Regional Service Delivery Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
Cell : (019) 2739422
ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
From: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Sent: Monday, July 10, 2023 10:44 AM
To: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Syahrial Usman <Syahrial at moderndatasolusi.com<mailto:Syahrial at moderndatasolusi.com>>
Cc: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Helpdesk <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Supriatna <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
Dear Ted, Good Morning, I need advise from IT team to clarify. Pak Erik, Pak Syahrial Kindly help to explain according HDD Encryption setting, thank you. Regards, Henry On 10-07-2023 08: 58, Ted Tan wrote: Hi Henry, Is the DOSS enabled for this
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Dear Ted,
Good Morning,
I need advise from IT team to clarify.
Pak Erik, Pak Syahrial
Kindly help to explain according HDD Encryption setting, thank you.
Regards,
Henry
On 10-07-2023 08:58, Ted Tan wrote:
Hi Henry,
Is the DOSS enabled for this device now?
Ted Tan
Regional Service Delivery Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
Cell : (019) 2739422
ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
From: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Sent: Wednesday, July 5, 2023 10:11 AM
To: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>
Cc: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Helpdesk <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Supriatna <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; Syahrial Usman <Syahrial at moderndatasolusi.com<mailto:Syahrial at moderndatasolusi.com>>
Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
Dear Ted, Noted and thank you for your confirmation. Dear Pak Erik and IT Team, Please help to clarify these HDD Encryption setting, just information that the engineer already re-doing setting by yesterday. Thank you and Regards, Henry On 05-07-2023
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Dear Ted,
Noted and thank you for your confirmation.
Dear Pak Erik and IT Team,
Please help to clarify these HDD Encryption setting, just information that the engineer already re-doing setting by yesterday.
Thank you and Regards,
Henry
On 05-07-2023 07:36, Ted Tan wrote:
Hi Henry,
It is DoD. Please refer to the email I sent to you with detailed guidance for Encryption and DOSS provided by Global RUS.
Any questions, pls let us know. We have a deadline to close it off by latest tomorrow.
Ted Tan
Regional Service Delivery Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
Cell : (019) 2739422
ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
________________________________
From: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Sent: Tuesday, July 4, 2023 7:53:16 pm
To: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>
Cc: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Helpdesk <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Supriatna <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>
Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
Dear Ted, Base on your request, we already sent the engineer for do setting the DOSS (DoD) in dupont. Please see the display capture in attachment, any suggestion kindly advise us, thank you. Regards, Henry On 03-07-2023 18: 27, henry. sutanto@ moderndatasolusi. com
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Dear Ted,
Base on your request, we already sent the engineer for do setting the DOSS (DoD) in dupont.
Please see the display capture in attachment, any suggestion kindly advise us, thank you.
Regards,
Henry
On 03-07-2023 18:27, henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> wrote:
Dear Ted,
We will send the engineer to reconfirm according information below by tomorrow.
Regards,
Henry
On 03-07-2023 10:12, Ted Tan wrote:
HI Henry,
Please advice if the DOSS (DoD) has been enabled for this device.
Serial Number
Device: DOSS Auto Delete Enabled
Device: DOSS Last Auto Delete Date
Device: DOSS Auto Delete Method
Device: DOSS Auto Delete Count
Device: HDD Encryption
Encryption Validation
Device: Smart SDK Version
Date/Time: Last Communication Time
Group
Region
Country
State
C728R920005
Off
Random Numbers
3
Active
Encrypted
2.5
5/16/2023 13:00
Dupont,APAC,Indonesia,Jakarta
APAC
Indonesia
Jakarta
Thank you.
Ted Tan
Regional Service Delivery Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
Cell : (019) 2739422
ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
From: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Sent: Friday, June 23, 2023 3:42 PM
To: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>
Cc: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Helpdesk <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Supriatna <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>
Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
Importance: High
Dear Ted, Just confirmation that HDD encryption has configure and solved. Regards, Henry On 23-06-2023 08: 17, henry. sutanto@ moderndatasolusi. com wrote: > Dear Ted, > > Today our engineer will going to Dupont, thank you. > > Regards,
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Dear Ted,
Just confirmation that HDD encryption has configure and solved.
Regards,
Henry
On 23-06-2023 08:17, henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> wrote:
> Dear Ted,
>
> Today our engineer will going to Dupont, thank you.
>
> Regards,
> Henry
>
> On 23-06-2023 06:31, Ted Tan wrote:
>> Hi Henry,
>>
>> Please ensure the Encryption Instructions is well understood by the
>> service engineer and performed accordingly. Please do comply to the
>> local visit policy. Thank you.
>>
>> Ted Tan
>>
>> Regional Service Delivery Manager
>>
>> Ricoh Global Services Greater Asia Pacific
>> Business Operation Division
>>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>> UG-D6, Level Upper Ground,
>>
>> Utropolis Suites 2,
>>
>> Jalan Kontraktor U1/14,
>>
>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>> Cell : (019) 2739422
>>
>> ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
>>
>> From: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>
>> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
>> Sent: Thursday, June 22, 2023 6:29 PM
>> To: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>
>> Cc: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; soenwono
>> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Helpdesk
>> <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>> Contract Breach, Encryption out of compliance/security risk
>>
>> Dear Ted, Good Afternoon, Tomorrow if posibble to do setting, we will
>> send the engineer going to Dupont site. Dear Helpdesk, Please make
>> schedule for engineer visit to Dupont Beltway-Simatupang Models : MPC
>> 3504exSP S/N : C728R920005 Thank
>>
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>>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
>> sender before clicking on any links or attachments.
>>
>> ZjQcmQRYFpfptBannerEnd
>>
>> Dear Ted,
>>
>> Good Afternoon,
>>
>> Tomorrow if posibble to do setting, we will send the engineer going to
>>
>>
>> Dupont site.
>>
>> Dear Helpdesk,
>>
>> Please make schedule for engineer visit to Dupont Beltway-Simatupang
>>
>> Models : MPC 3504exSP S/N : C728R920005
>>
>> Thank you and Regards,
>>
>> Henry
>>
>> On 22-06-2023 12:56, Ted Tan wrote:
>>
>>> Hi Idris,
>>
>>>
>>
>>> Kindly let me know if this is completed or has been scheduled for
>> site
>>
>>> visit. Thank you.
>>
>>>
>>
>>> Ted Tan
>>
>>>
>>
>>> Regional Service Delivery Manager
>>
>>>
>>
>>> Ricoh Global Services Greater Asia Pacific
>>
>>> Business Operation Division
>>
>>>
>>
>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>
>>
>>> UG-D6, Level Upper Ground,
>>
>>>
>>
>>> Utropolis Suites 2,
>>
>>>
>>
>>> Jalan Kontraktor U1/14,
>>
>>>
>>
>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>
>>
>>> Cell : (019) 2739422
>>
>>>
>>
>>> ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
>>
>>> -------------------------
>>
>>>
>>
>>> From: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
>>
>>> Sent: Monday, June 19, 2023 2:33:53 PM
>>
>>> To: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>
>>
>>> Cc: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto
>>
>>> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
>>
>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>>
>>> Contract Breach, Encryption out of compliance/security risk
>>
>>>
>>
>>> Pak Henry, Please let me know how did you escalate this Dupont
>> issue?
>>
>>> 14th june is too long to escalate this. Please feedback in this loop
>>
>>> Pak Soen, please guard this issue until finish. Thanks Idris On
>>
>>> 2023-06-19 11: 37, Ted Tan wrote: >
>>
>>> ZjQcmQRYFpfptBannerStart
>>
>>>
>>
>>> CAUTION: This Email is from an EXTERNAL
>> source. Ensure you trust
>>
>>> this sender before clicking on any links or attachments.
>>
>>>
>>
>>> ZjQcmQRYFpfptBannerEnd
>>
>>>
>>
>>> Pak Henry,
>>
>>>
>>
>>> Please let me know how did you escalate this Dupont issue?
>>
>>> 14th june is too long to escalate this. Please feedback in this loop
>>
>>>
>>
>>> Pak Soen,
>>
>>> please guard this issue until finish.
>>
>>>
>>
>>> Thanks
>>
>>> Idris
>>
>>>
>>
>>> On 2023-06-19 11:37, Ted Tan wrote:
>>
>>>> Hi Idris,
>>
>>>>
>>
>>>> Hope you are doing well and at good health.
>>
>>>>
>>
>>>> This is for DuPont account. Please check the emails sent to
>> Soenwono
>>
>>>> and Henry on the 14th June and we have not received any response.
>>
>>>> There is security non-compliance flagged up by DuPont Global
>>
>>> Security
>>
>>>> teams towards device(s) supported by you. The hard drive encryption
>>
>>> is
>>
>>>> not enabled even the CCD (Build book) stated so. Due to its
>>
>>>> criticality, please dispatch engineers to correct it and get back
>> to
>>
>>>> us at the soonest possible. The detailed instructions and RIMA
>>
>>> clause
>>
>>>> can be found in the attached DuPont Encryption Project. Please
>>
>>>> complete it before the 30th June.
>>
>>>>
>>
>>>> Serial Number
>>
>>>>
>>
>>>> Manufacturer Name
>>
>>>>
>>
>>>> Model Name
>>
>>>>
>>
>>>> Network: MAC Address
>>
>>>>
>>
>>>> Network: IP Address
>>
>>>>
>>
>>>> Device: HDD Encryption
>>
>>>>
>>
>>>> Group
>>
>>>>
>>
>>>> Region
>>
>>>>
>>
>>>> Country
>>
>>>>
>>
>>>> State
>>
>>>>
>>
>>>> C728R920005
>>
>>>>
>>
>>>> Ricoh
>>
>>>>
>>
>>>> MP C3504ex
>>
>>>>
>>
>>>> 58-38-79-1A-B3-89
>>
>>>>
>>
>>>> 10.237.51.68
>>
>>>>
>>
>>>> Inactive
>>
>>>>
>>
>>>> Dupont,APAC,Indonesia,Jakarta
>>
>>>>
>>
>>>> APAC
>>
>>>>
>>
>>>> Indonesia
>>
>>>>
>>
>>>> Jakarta
>>
>>>>
>>
>>>> Thank you.
>>
>>>>
>>
>>>> Ted Tan
>>
>>>>
>>
>>>> Regional Service Delivery Manager
>>
>>>>
>>
>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>> Business Operation Division
>>
>>>>
>>
>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>>
>>
>>>> UG-D6, Level Upper Ground,
>>
>>>>
>>
>>>> Utropolis Suites 2,
>>
>>>>
>>
>>>> Jalan Kontraktor U1/14,
>>
>>>>
>>
>>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>>
>>
>>>> Cell : (019) 2739422
>>
>>>>
>>
>>>> ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
>>
>>>>
>>
>>>> From: Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>
>>
>>>> Sent: Friday, June 16, 2023 4:56 PM
>>
>>>> To: Darren Elmore <delmore at ricoh.co.nz<mailto:delmore at ricoh.co.nz>>; Tammy Wong
>>
>>>> <Tammy.Wong at ricoh.com.hk<mailto:Tammy.Wong at ricoh.com.hk>>; Ajith Manadeniya
>>
>>>> <amanadeniya at ricoh.com.au<mailto:amanadeniya at ricoh.com.au>>; Aaron Stephens
>> <astephens at ricoh.com.au<mailto:astephens at ricoh.com.au>>;
>>
>>>> Srikrung Charoengonvijit <Srikrung.Cha at ricoh.co.th<mailto:Srikrung.Cha at ricoh.co.th>>; Kenneth Lee
>>
>>>> <Kenneth.Lee at ricoh.com.my<mailto:Kenneth.Lee at ricoh.com.my>>; Larry Pang <LarryPang at ricoh.sg<mailto:LarryPang at ricoh.sg>>; Jerry
>>
>>> Su
>>
>>>> <jerry.su at ricoh.com.tw<mailto:jerry.su at ricoh.com.tw>>; Orly Closa <Orly.Closa at ricoh.com.ph<mailto:Orly.Closa at ricoh.com.ph>>;
>>
>>> Phuong
>>
>>>> Nguyen Duy <Phuong.NguyenDuy at ricoh.com.vn<mailto:Phuong.NguyenDuy at ricoh.com.vn>>; GULSHAN KUMAR
>>
>>>> <gulshan.kumar at minosha.in<mailto:gulshan.kumar at minosha.in>>; Henry Sutanto
>>
>>>> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Yanqing Shen
>>
>>>> <Yanqing.Shen at cn.ricoh.com<mailto:Yanqing.Shen at cn.ricoh.com>>
>>
>>>> Cc: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>; Mike Smith
>>
>>>> <Mike.Smith at ricoh-gs.com<mailto:Mike.Smith at ricoh-gs.com>>; NICHOLAS Warzywak
>>
>>>> <nicholas.warzywak at ricoh-usa.com<mailto:nicholas.warzywak at ricoh-usa.com>>
>>
>>>> Subject: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>> Contract
>>
>>>> Breach, Encryption out of compliance/security risk
>>
>>>> Importance: High
>>
>>>>
>>
>>>> Dear Service GM/Heads,
>>
>>>>
>>
>>>> I need to alert you that for DuPont, our global customer, Ricoh
>>
>>> have
>>
>>>> been found to breach our contract during their security audit. We
>>
>>> have
>>
>>>> 300+ devices in AP that did not enable encryption, when CCD
>>
>>>> specifically stated so. As such, Ricoh needs to rectify this asap.
>>
>>>>
>>
>>>> We have been given till end Jun 23 for our CE to go down to each
>>
>>>> device to enable it. Details are found in the email below from Ted,
>>
>>>> the RSM (Regional Service Manager) from my team to all OpCo and
>>
>>>> Partners. I ask for your support to give priority to this as Ricoh
>>
>>> had
>>
>>>> failed in our obligation to customer and we need to quickly correct
>>
>>>> this failure on our part.
>>
>>>>
>>
>>>> Thank you very much for your support.
>>
>>>>
>>
>>>> Advance Biz Travel Notice: 14 Jun
>>
>>>>
>>
>>>> Advance Leave Notice: 30 Jun
>>
>>>>
>>
>>>> Public Holiday: 29 Jun (Hari Raya Haji)
>>
>>>>
>>
>>>> Kind regards
>>
>>>>
>>
>>>> Mabel Seow
>>
>>>> Head of Service Management, Asia Pacific
>>
>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>> RICOH Digital Services BU
>>
>>>>
>>
>>>> RICOH ASIA PACIFIC PTE LTD
>>
>>>> 20W Pasir Panjang Road,
>>
>>>>
>>
>>>> #04-28 Maplestree Business City,
>>
>>>>
>>
>>>> Singapore 117439
>>
>>>>
>>
>>>> Phone: (65) 6308 9160
>>
>>>> mabel_seow at rapp.ricoh.com<mailto:mabel_seow at rapp.ricoh.com>
>>
>>>> www.ricoh-ap.com<http://www.ricoh-ap.com> [1] [1]
>>
>>>>
>>
>>>> This message together with any attachments is confidential and
>>
>>>> intended solely for the person or entity to whom it is addressed.
>> It
>>
>>>> contains information that is confidential and that may be legally
>>
>>>> privileged. If you are not the intended recipient (or if you have
>>
>>>> received this message in error), please notify the sender
>>
>>> immediately
>>
>>>> by replying to this message and delete this e-mail (and any other
>>
>>>> record of it) from your system. Please do not copy or use it for
>> any
>>
>>>> purpose. Recipient is advised to check this email and any
>>
>>> attachments
>>
>>>> for the presence of trojans or viruses. The company accepts no
>>
>>>> liability for any damage caused by any virus transmitted by this
>>
>>>> email.
>>
>>>>
>>
>>>> From: Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>
>>
>>>> Sent: Wednesday, June 14, 2023 1:27 PM
>>
>>>> To: Amanda Rowe <ARowe at ricoh.com.au<mailto:ARowe at ricoh.com.au>>; Lu HaiRen (陆 海人)
>>
>>>> <HaiRen.Lu at cn.ricoh.com<mailto:HaiRen.Lu at cn.ricoh.com>>; Minxiang Zhu <Minxiang.Zhu at cn.ricoh.com<mailto:Minxiang.Zhu at cn.ricoh.com>>;
>>
>>>> Sonny Ng <Sonny.Ng at ricoh.com.hk<mailto:Sonny.Ng at ricoh.com.hk>>; Arindam Mandal
>>
>>>> <arindam.mandal at minosha.in<mailto:arindam.mandal at minosha.in>>; GULSHAN KUMAR
>>
>>> <gulshan.kumar at minosha.in<mailto:gulshan.kumar at minosha.in>>;
>>
>>>> Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; pankaj.singh
>>
>>>> <pankaj.singh at minosha.in<mailto:pankaj.singh at minosha.in>>; soenwono
>> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;
>>
>>>> Yusaku Shimada <Yusaku.Shimada at jp.ricoh.com<mailto:Yusaku.Shimada at jp.ricoh.com>>; Hideya Sugimoto
>>
>>>> <hideya_a_sugimoto at jp.ricoh.com<mailto:hideya_a_sugimoto at jp.ricoh.com>>; Dongsun Lee
>>
>>>> <Dongsun.Lee at kr.ricoh.com<mailto:Dongsun.Lee at kr.ricoh.com>>; Jane Lim <Jane.Lim at ricoh.com.my<mailto:Jane.Lim at ricoh.com.my>>; John
>>
>>>> Joseph Rugue <John.Rugue at ricoh.com.ph<mailto:John.Rugue at ricoh.com.ph>>; Narcelino Lim
>>
>>>> <Narcelino.Lim at ricoh.com.ph<mailto:Narcelino.Lim at ricoh.com.ph>>; Nigel Yap Kum Hwa
>> <nigelyap at ricoh.sg<mailto:nigelyap at ricoh.sg>>;
>>
>>>> Kyle Kuo <kyle.kuo at ricoh.com.tw<mailto:kyle.kuo at ricoh.com.tw>>; Prapaporn Khamkhoon
>>
>>>> <Prapaporn.kha at ricoh.co.th<mailto:Prapaporn.kha at ricoh.co.th>>; thanakorn.wic at ricoh.con.th<mailto:thanakorn.wic at ricoh.con.th>; Viet Tran
>>
>>>> <viet.tran at ricoh.com.vn<mailto:viet.tran at ricoh.com.vn>>; Thong Do Quang
>>
>>> <Thong.DoQuang at ricoh.com.vn<mailto:Thong.DoQuang at ricoh.com.vn>>
>>
>>>> Cc: Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Karen Gallagher
>>
>>>> <karen.gallagher at ricoh-usa.com<mailto:karen.gallagher at ricoh-usa.com>>; NICHOLAS Warzywak
>>
>>>> <nicholas.warzywak at ricoh-usa.com<mailto:nicholas.warzywak at ricoh-usa.com>>; Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>;
>>
>>>> Marcus Croker <mcroker at ricoh.com.au<mailto:mcroker at ricoh.com.au>>; Jiaxin Fang
>>
>>>> <Jiaxin.Fang at cn.ricoh.com<mailto:Jiaxin.Fang at cn.ricoh.com>>; Polly Lee <Polly.Lee at ricoh.com.hk<mailto:Polly.Lee at ricoh.com.hk>>;
>>
>>> ROOPEN
>>
>>>> SARKAR <roopen.sarkar at minosha.in<mailto:roopen.sarkar at minosha.in>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>;
>>
>>> Yukiko
>>
>>>> Takahashi <yukiko_takahashi at jp.ricoh.com<mailto:yukiko_takahashi at jp.ricoh.com>>; Jesse Ho
>>
>>>> <Jesse.Ho at ricoh.com.my<mailto:Jesse.Ho at ricoh.com.my>>; Alexander Mancia
>>
>>>> <alexander.mancia at ricoh.com.ph<mailto:alexander.mancia at ricoh.com.ph>>; Kim Lim <KimLim at ricoh.sg<mailto:KimLim at ricoh.sg>>; Jenny
>>
>>> Tai
>>
>>>> <jenny.tai at ricoh.com.tw<mailto:jenny.tai at ricoh.com.tw>>; Piyawat Polsri <Piyawat.Pol at ricoh.co.th<mailto:Piyawat.Pol at ricoh.co.th>>
>>
>>>> Subject: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>>
>>>> Contract Breach, Encryption out of compliance/security risk
>>
>>>> Importance: High
>>
>>>>
>>
>>>> Dear All,
>>
>>>>
>>
>>>> This is for Dupont. The DuPont Security officer has recently
>>
>>> conducted
>>
>>>> a security audit towards our devices deployed globally. Throughout
>>
>>> the
>>
>>>> audit, there are 348 devices without the Encryption enabled. Ricoh
>>
>>> has
>>
>>>> the obligation to help DuPont to protect the business data from
>>
>>>> threats throughout the contract..
>>
>>>>
>>
>>>> Refer to the attached DuPont Encryption Project, navigate to DuPont
>>
>>>> Encryption Inactive for the list of devices supported by respective
>>
>>>> OpCo/Disty. Do refer to the Encryption Instruction sheet for the
>>
>>>> specific instructions for how to configure Encryption with the
>>
>>>> approved settings.
>>
>>>>
>>
>>>> CALL TO ACTION :
>>
>>>>
>>
>>>> Please reach out to your Service Department leaders immediately to
>>
>>> go
>>
>>>> thru this file, identify the list of devices and location/sites,
>>
>>>> prioritize and schedule the service engineer to be dispatched to
>> the
>>
>>>> DuPont sites. Please update me to confirm the device(s) have been
>>
>>>> encrypted. This is security incident; we need you to treat this
>> with
>>
>>>> High Priority. Please act on it and come back to me as soon as
>>
>>>> possible.
>>
>>>>
>>
>>>> I will conduct an incident review meetings with you (and your
>>
>>> service
>>
>>>> dept leaders) to ensure lesson learned are captured and documented
>>
>>> and
>>
>>>> prevent security incident reoccurrence.
>>
>>>>
>>
>>>> Thank you very much for your collaboration and support.
>>
>>>>
>>
>>>> Ted Tan
>>
>>>>
>>
>>>> Regional Service Delivery Manager
>>
>>>>
>>
>>>> Ricoh Global Services Greater Asia Pacific
>>
>>>> Business Operation Division
>>
>>>>
>>
>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>>>>
>>
>>>> UG-D6, Level Upper Ground,
>>
>>>>
>>
>>>> Utropolis Suites 2,
>>
>>>>
>>
>>>> Jalan Kontraktor U1/14,
>>
>>>>
>>
>>>> 40150 Shah Alam, Selangor Darul Ehsan
>>
>>>>
>>
>>>> Cell : (019) 2739422
>>
>>>>
>>
>>>> ted.tan at ricoh.com.my<mailto:ted.tan at ricoh.com.my>
>>
>>>>
>>
>>>> From: Nicholas Warzywak <nicholas.warzywak at ricoh-usa.com<mailto:nicholas.warzywak at ricoh-usa.com>>
>>
>>>> Sent: Wednesday, June 14, 2023 11:09 AM
>>
>>>> To: Andrew Wells <andrew.wells at ricoh-usa.com<mailto:andrew.wells at ricoh-usa.com>>; Jennifer Hall
>>
>>>> <jennifer.hall at ricoh-usa.com<mailto:jennifer.hall at ricoh-usa.com>>; Ted Tan <Ted.Tan at ricoh.com.my<mailto:Ted.Tan at ricoh.com.my>>;
>>
>>> Monika
>>
>>>> Rzemek <Monika.Rzemek at ricoh-europe.com<mailto:Monika.Rzemek at ricoh-europe.com>>; Ulpiano Bravo
>>
>>>> <ulpiano.bravo at ricoh-la.com<mailto:ulpiano.bravo at ricoh-la.com>>
>>
>>>> Cc: Karen Gallagher <karen.gallagher at ricoh-usa.com<mailto:karen.gallagher at ricoh-usa.com>>; Mabel Seow
>>
>>>> <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Toby Ablett
>> <Toby.Ablett at ricoh-gs.com<mailto:Toby.Ablett at ricoh-gs.com>>;
>>
>>>> Mike Smith <Mike.Smith at ricoh-gs.com<mailto:Mike.Smith at ricoh-gs.com>>; Maggy Thorvardardottir
>>
>>>> <Maggy.Thorvardardottir at ricoh-europe.com<mailto:Maggy.Thorvardardottir at ricoh-europe.com>>; Melinda Lynn
>>
>>>> <melinda.lynn at ricoh-usa.com<mailto:melinda.lynn at ricoh-usa.com>>; Andrew Wells
>>
>>>> <andrew.wells at ricoh-usa.com<mailto:andrew.wells at ricoh-usa.com>>; George Prolic
>>
>>>> <george.prolic at ricoh-usa.com<mailto:george.prolic at ricoh-usa.com>>; DL-RUS-RAC-SED Application Admins
>>
>>>> <SEDAppAdmins at ricoh-usa.com<mailto:SEDAppAdmins at ricoh-usa.com>>; Cynthia Jones-Seely
>>
>>>> <cindy.jones-seely at ricoh-usa.com<mailto:cindy.jones-seely at ricoh-usa.com>>
>>
>>>> Subject: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>> Contract
>>
>>>> Breach, Encryption out of compliance/security risk
>>
>>>> Importance: High
>>
>>>>
>>
>>>> Hi Team,
>>
>>>>
>>
>>>> I hope this message finds you safe, healthy, and in good spirits.
>>
>>>>
>>
>>>> We are asking for your prompt attention regarding a contract breach
>>
>>> at
>>
>>>> DuPont. Based on an MPS Print Audit, we identified that roughly 50%
>>
>>> of
>>
>>>> DuPont's fleet is not encrypted as outlined in the Global RIMA and
>>
>>>> CCD. We need to take immediate action and partner with our Global
>>
>>>> Teams to coordinate the deployment of our technician community to
>>
>>>> ensure the devices are properly encrypted. Attached/below are
>>
>>>> comprehensive instructions:
>>
>>>>
>>
>>>> Description: DuPont Contract Breach, devices deployed/installed
>>
>>>> without Encryption
>>
>>>>
>>
>>>> Action Plan: Send Technicians to encrypt the devices *Note- This is
>>
>>>> not a chargeable exercise
>>
>>>>
>>
>>>> Device Scope by Region: "Project Warp Speed"
>>
>>>>
>>
>>>> Encryption Inactive by Region
>>
>>>>
>>
>>>> AMERICAS
>>
>>>>
>>
>>>> APAC
>>
>>>>
>>
>>>> EMEA
>>
>>>>
>>
>>>> LATAM
>>
>>>>
>>
>>>> Total
>>
>>>>
>>
>>>> DuPont
>>
>>>>
>>
>>>> 312
>>
>>>>
>>
>>>> 348
>>
>>>>
>>
>>>> 304
>>
>>>>
>>
>>>> 18
>>
>>>>
>>
>>>> 982
>>
>>>>
>>
>>>> Encryption Instructions: See attached (please read and follow them
>>
>>>> thoroughly)
>>
>>>>
>>
>>>> Communication/Follow-up: Timely communication is essential, the
>>
>>>> technician should update the RSM once the device has been encrypted
>>
>>>> *Encryption keys should be destroyed
>>
>>>>
>>
>>>> Deliverable Timeframe: Friday, June 30, 2023
>>
>>>>
>>
>>>> Resource Matrix: See attached
>>
>>>>
>>
>>>> Teams / Sharepoint File: DuPont Encryption Project.xlsx [2]
>>
>>>>
>>
>>>> Thank you in advance for your prompt attention and support,
>>
>>>>
>>
>>>> Nick
>>
>>>>
>>
>>>
>> Warzywak Karen
>>
>>>> Gallagher
>>
>>>>
>>
>>>> Global Service Delivery Manager, Ricoh Global Services
>>
>>>> Global Account Director, Ricoh Global
>>
>>>> Services
>>
>>>>
>>
>>>>
>>
>>>> Ricoh Global Services
>>
>>>>
>>
>>>
>> Ricoh
>>
>>>> Global Services
>>
>>>>
>>
>>>>
>>
>>>>
>>
>>>
>>
>>
>>>>
>>
>>>>
>>
>>>> Ricoh USA,
>>
>>>>
>>
>>>
>> Inc. Ricoh
>>
>>>> USA, Inc.
>>
>>>>
>>
>>>> Mobile:
>>
>>>>
>>
>>>
>> 571-606-9319
>>
>>>> Mobile: +1 610-551-6588
>>
>>>>
>>
>>>>
>>
>>>
>> nicholas.warzywak at ricoh-usa.com
>>
>>>> Karen.Gallagher at ricoh-usa.com<mailto:Karen.Gallagher at ricoh-usa.com>
>>
>>>>
>>
>>>> www.ricoh-usa.com<http://www.ricoh-usa.com> [2] [3]
>>
>>>>
>>
>>>
>> www.ricoh-usa.com
>>
>>>> [4]
>>
>>>>
>>
>>>>
>>
>>>
>>
>>
>>>>
>>
>>>>
>>
>>>>
>>
>>>>
>>
>>>> Links:
>>
>>>> ------
>>
>>>> [1] http://www.ricoh-ap.com
>>
>>>> [2]
>>
>>>>
>>
>>>
>> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
>> [3]
>>
>>>> [3] http://www.ricoh-usa.com
>>
>>>> [4] http://www.ricoh-usa.com/
>>
>>
>> Links:
>> ------
>> [1] http://www.ricoh-ap.com
>> [2] http://www.ricoh-usa.com
>> [3]
>> https://rsharepoint.sharepoint.com/:x:/r/sites/RUS-SD-MS-DuPont-ApplicationAdminSupport/Shared%20Documents/Application%20Admin%20Support/MPS%20Print%20Audit/DuPont%20Encryption%20Project.xlsx?d=w58ce72e4b1db4954a449b09605bab7b8&csf=1&web=1&e=K3Xkx2
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