[It.team] FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont Contract Breach, Encryption out of compliance/security risk
syahrial at moderndatasolusi.com
syahrial at moderndatasolusi.com
Thu Jul 13 02:45:34 UTC 2023
Dear Pak Erik,
Tehnisi sudah melakukan tindakan yang sesuai dengan builbook dari
dupont. Dan sudah juga melakukan seperti yang diminta oleh team RA. ini
saya lampirkan foto yang di berikan oleh tehnisi.
Oleh karena itu mungkin pak Erik bisa tanyakan ke team RA, musti apa
lagi yang dilakukan atau apakah ada yang salah dan musti apa yang akan
kita lakukan.
Terima kasih
Syahrial
Pada 2023-07-12 21:01, erik menulis:
> Dear Pak Syahrial,
>
> Mohon update kondisi mengenai Dupont,
> Setelah berkoordinasi dengan Team Teknisi (Syaiful)
>
> Terima Kasih,
>
> Best Regards,
>
> Erik Reinaldo
>
> -------- Pesan asli --------
> Dari: Idris Novianto <idris at moderndatasolusi.com>
> Tanggal: 12/07/23 19.24 (GMT+07:00)
> Ke: Ted Tan <ted.tan at ricoh.com.my>
> Cc: Mds Henry Jon <henry.sutanto at moderndatasolusi.com>, Erik Reinaldo
> Teknisi Ricoh <erik at moderndatasolusi.com>, Syahrial Usman
> <syahrial at moderndatasolusi.com>, soenwono
> <soenwono at moderndatasolusi.com>, Helpdesk
> <helpdesk at moderndatasolusi.com>, 'Yan Budiman'
> <yan at moderndatasolusi.com>, Supriatna
> <supriatna at moderndatasolusi.com>, "'it.team at moderndatasolusi.com'"
> <it.team at moderndatasolusi.com>
> Subjek: RE: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Dear Ted,
>
> We still following up
>
> Pak Erik Ronaldo pls help me to answer.
>
> Thanks
>
> Idris
>
> On Jul 12, 2023, at 3:55 PM, Ted Tan <ted.tan at ricoh.com.my> wrote:
>
> Hi Idris
>
> This is still up in the air, please help to provide tractions to get
> this completed at the soonest.
>
> Thank you.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [1]
>
> From: Ted Tan
> Sent: Tuesday, July 11, 2023 4:59 PM
> To: henry.sutanto at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Syahrial Usman
> <Syahrial at moderndatasolusi.com>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Supriatna
> <supriatna at moderndatasolusi.com>; 'it.team at moderndatasolusi.com'
> <it.team at moderndatasolusi.com>
> Subject: RE: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Hi Henry, All
>
> Pls provide an update on this urgently.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [1]
>
> From: Ted Tan
> Sent: Monday, July 10, 2023 12:02 PM
> To: henry.sutanto at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Syahrial Usman
> <Syahrial at moderndatasolusi.com>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Supriatna
> <supriatna at moderndatasolusi.com>; 'it.team at moderndatasolusi.com'
> <it.team at moderndatasolusi.com>
> Subject: RE: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> @henry.sutanto at moderndatasolusi.com
>
> To clarify, there are 2 settings needs to be turned on.
>
> * HDD Encryption – you have confirmed completion.
>
> * DOSS setting set to DoD – not yet done.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [1]
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Monday, July 10, 2023 10:44 AM
> To: Ted Tan <Ted.Tan at ricoh.com.my>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Syahrial Usman
> <Syahrial at moderndatasolusi.com>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Supriatna
> <supriatna at moderndatasolusi.com>; 'it.team at moderndatasolusi.com'
> <it.team at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Dear Ted, Good Morning, I need advise from IT team to clarify. Pak
> Erik, Pak Syahrial Kindly help to explain according HDD Encryption
> setting, thank you. Regards, Henry On 10-07-2023 08: 58, Ted Tan
> wrote: Hi Henry, Is the DOSS enabled for this
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Good Morning,
>
> I need advise from IT team to clarify.
>
> Pak Erik, Pak Syahrial
>
> Kindly help to explain according HDD Encryption setting, thank you.
>
> Regards,
>
> Henry
>
> On 10-07-2023 08:58, Ted Tan wrote:
>
> Hi Henry,
>
> Is the DOSS enabled for this device now?
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [1]
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Wednesday, July 5, 2023 10:11 AM
> To: Ted Tan <Ted.Tan at ricoh.com.my>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>;
> Supriatna <supriatna at moderndatasolusi.com>;
> 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com>;
> Syahrial Usman <Syahrial at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Dear Ted, Noted and thank you for your confirmation. Dear Pak Erik and
> IT Team, Please help to clarify these HDD Encryption setting, just
> information that the engineer already re-doing setting by yesterday.
> Thank you and Regards, Henry On 05-07-2023
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Noted and thank you for your confirmation.
>
> Dear Pak Erik and IT Team,
>
> Please help to clarify these HDD Encryption setting, just information
> that the engineer already re-doing setting by yesterday.
>
> Thank you and Regards,
>
> Henry
>
> On 05-07-2023 07:36, Ted Tan wrote:
>
> Hi Henry,
>
> It is DoD. Please refer to the email I sent to you with detailed
> guidance for Encryption and DOSS provided by Global RUS.
>
> Any questions, pls let us know. We have a deadline to close it off by
> latest tomorrow.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> -------------------------
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Tuesday, July 4, 2023 7:53:16 pm
> To: Ted Tan <Ted.Tan at ricoh.com.my>
> Cc: idris at moderndatasolusi.com <idris at moderndatasolusi.com>; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>;
> Supriatna <supriatna at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
>
> Dear Ted, Base on your request, we already sent the engineer for do
> setting the DOSS (DoD) in dupont. Please see the display capture in
> attachment, any suggestion kindly advise us, thank you. Regards, Henry
> On 03-07-2023 18: 27, henry. sutanto@ moderndatasolusi. com
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Base on your request, we already sent the engineer for do setting the
> DOSS (DoD) in dupont.
>
> Please see the display capture in attachment, any suggestion kindly
> advise us, thank you.
>
> Regards,
>
> Henry
>
> On 03-07-2023 18:27, henry.sutanto at moderndatasolusi.com wrote:
>
> Dear Ted,
>
> We will send the engineer to reconfirm according information below by
> tomorrow.
>
> Regards,
>
> Henry
>
> On 03-07-2023 10:12, Ted Tan wrote:
>
> HI Henry,
>
> Please advice if the DOSS (DoD) has been enabled for this device.
>
> Serial Number
>
> Device: DOSS Auto Delete Enabled
>
> Device: DOSS Last Auto Delete Date
>
> Device: DOSS Auto Delete Method
>
> Device: DOSS Auto Delete Count
>
> Device: HDD Encryption
>
> Encryption Validation
>
> Device: Smart SDK Version
>
> Date/Time: Last Communication Time
>
> Group
>
> Region
>
> Country
>
> State
>
> C728R920005
>
> Off
>
> Random Numbers
>
> 3
>
> Active
>
> Encrypted
>
> 2.5
>
> 5/16/2023 13:00
>
> Dupont,APAC,Indonesia,Jakarta
>
> APAC
>
> Indonesia
>
> Jakarta
>
> Thank you.
>
> Ted Tan
>
> Regional Service Delivery Manager
>
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2,
>
> Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor Darul Ehsan
>
> Cell : (019) 2739422
>
> ted.tan at ricoh.com.my
>
> Public Holiday in Malaysia: https://publicholidays.com.my/2023-dates/
> [1]
>
> From: henry.sutanto at moderndatasolusi.com
> <henry.sutanto at moderndatasolusi.com>
> Sent: Friday, June 23, 2023 3:42 PM
> To: Ted Tan <Ted.Tan at ricoh.com.my>
> Cc: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>; Helpdesk
> <helpdesk at moderndatasolusi.com>; 'Yan Budiman'
> <yan at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>;
> Supriatna <supriatna at moderndatasolusi.com>
> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
> Contract Breach, Encryption out of compliance/security risk
> Importance: High
>
> Dear Ted, Just confirmation that HDD encryption has configure and
> solved. Regards, Henry On 23-06-2023 08: 17,
> henry. sutanto@ moderndatasolusi. com wrote: > Dear Ted, > >
> Today our engineer will going to Dupont, thank you. > > Regards,
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear Ted,
>
> Just confirmation that HDD encryption has configure and solved.
>
> Regards,
>
> Henry
>
> On 23-06-2023 08:17, henry.sutanto at moderndatasolusi.com wrote:
>
>> Dear Ted,
>
>>
>
>> Today our engineer will going to Dupont, thank you.
>
>>
>
>> Regards,
>
>> Henry
>
>>
>
>> On 23-06-2023 06:31, Ted Tan wrote:
>
>>> Hi Henry,
>
>>>
>
>>> Please ensure the Encryption Instructions is well understood by the
>
>>> service engineer and performed accordingly. Please do comply to the
>
>>> local visit policy. Thank you.
>
>>>
>
>>> Ted Tan
>
>>>
>
>>> Regional Service Delivery Manager
>
>>>
>
>>> Ricoh Global Services Greater Asia Pacific
>
>>> Business Operation Division
>
>>>
>
>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>>
>
>>> UG-D6, Level Upper Ground,
>
>>>
>
>>> Utropolis Suites 2,
>
>>>
>
>>> Jalan Kontraktor U1/14,
>
>>>
>
>>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>>
>
>>> Cell : (019) 2739422
>
>>>
>
>>> ted.tan at ricoh.com.my
>
>>>
>
>>> From: henry.sutanto at moderndatasolusi.com
>
>>> <henry.sutanto at moderndatasolusi.com>
>
>>> Sent: Thursday, June 22, 2023 6:29 PM
>
>>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>>> Cc: idris at moderndatasolusi.com; soenwono
>
>>> <soenwono at moderndatasolusi.com>; Helpdesk
>
>>> <helpdesk at moderndatasolusi.com>
>
>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION- DuPont
>
>>> Contract Breach, Encryption out of compliance/security risk
>
>>>
>
>>> Dear Ted, Good Afternoon, Tomorrow if posibble to do setting, we
> will
>
>>> send the engineer going to Dupont site. Dear Helpdesk, Please make
>
>>> schedule for engineer visit to Dupont Beltway-Simatupang Models :
> MPC
>
>>> 3504exSP S/N : C728R920005 Thank
>
>>>
>
>>> ZjQcmQRYFpfptBannerStart
>
>>>
>
>>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>>> sender before clicking on any links or attachments.
>
>>>
>
>>> ZjQcmQRYFpfptBannerEnd
>
>>>
>
>>> Dear Ted,
>
>>>
>
>>> Good Afternoon,
>
>>>
>
>>> Tomorrow if posibble to do setting, we will send the engineer going
> to
>
>>>
>
>>>
>
>>> Dupont site.
>
>>>
>
>>> Dear Helpdesk,
>
>>>
>
>>> Please make schedule for engineer visit to Dupont
> Beltway-Simatupang
>
>>>
>
>>> Models : MPC 3504exSP S/N : C728R920005
>
>>>
>
>>> Thank you and Regards,
>
>>>
>
>>> Henry
>
>>>
>
>>> On 22-06-2023 12:56, Ted Tan wrote:
>
>>>
>
>>>> Hi Idris,
>
>>>
>
>>>>
>
>>>
>
>>>> Kindly let me know if this is completed or has been scheduled for
>
>>> site
>
>>>
>
>>>> visit. Thank you.
>
>>>
>
>>>>
>
>>>
>
>>>> Ted Tan
>
>>>
>
>>>>
>
>>>
>
>>>> Regional Service Delivery Manager
>
>>>
>
>>>>
>
>>>
>
>>>> Ricoh Global Services Greater Asia Pacific
>
>>>
>
>>>> Business Operation Division
>
>>>
>
>>>>
>
>>>
>
>>>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>>
>
>>>>
>
>>>
>
>>>> UG-D6, Level Upper Ground,
>
>>>
>
>>>>
>
>>>
>
>>>> Utropolis Suites 2,
>
>>>
>
>>>>
>
>>>
>
>>>> Jalan Kontraktor U1/14,
>
>>>
>
>>>>
>
>>>
>
>>>> 40150 Shah Alam, Selangor Darul Ehsan
>
>>>
>
>>>>
>
>>>
>
>>>> Cell : (019) 2739422
>
>>>
>
>>>>
>
>>>
>
>>>> ted.tan at ricoh.com.my
>
>>>
>
>>>> -------------------------
>
>>>
>
>>>>
>
>>>
>
>>>> From: idris at moderndatasolusi.com <idris at moderndatasolusi.com>
>
>>>
>
>>>> Sent: Monday, June 19, 2023 2:33:53 PM
>
>>>
>
>>>> To: Ted Tan <Ted.Tan at ricoh.com.my>
>
>>>
>
>>>> Cc: soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto
>
>>>
>
>>>> <henry.sutanto at moderndatasolusi.com>
>
>>>
>
>>>> Subject: Re: FW: URGENT PLEASE READ & TAKE IMMEDIATE ACTION-
> DuPont
>
>>>
>
>>>> Contract Breach, Encryption out of compliance/security risk
>
>>>
>
>>>>
>
>>>
>
>>>> Pak Henry, Please let me know how did you escalate this Dupont
>
>>> issue?
>
>>>
>
>>>> 14th june is too long to escalate this. Please feedback in this
> loop
>
>>>
>
>>>> Pak Soen, please guard this issue until finish. Thanks Idris On
>
>>>
>
>>>> 2023-06-19 11: 37, Ted Tan wrote: >
>
>>>
>
>>>> ZjQcmQRYFpfptBannerStart
>
>>>
>
>>>>
>
>>>
>
>>>> CAUTION: This Email is from an EXTERNAL
>
>>> source. Ensure you trust
>
>>>
>
>>>> this sender before clicking on any links or attachments.
>
>>>
>
>>>>
>
>>>
>
>>>> ZjQcmQRYFpfptBannerEnd
>
>>>
>
>>>>
>
>>>
>
>>>> Pak Henry,
>
>>>
>
>>>>
>
>>>
>
>>>> Please let me know how did you escalate this Dupont issue?
>
>>>
>
>>>> 14th june is too long to escalate this. Please feedback in this
> loop
>
>>>
>
>>>>
>
>>>
>
>>>> Pak Soen,
>
>>>
>
>>>> please guard this issue until finish.
>
>>>
>
>>>>
>
>>>
>
>>>> Thanks
>
>>>
>
>>>> Idris
>
>>>
>
>>>>
>
>>>
>
>>>> On 2023-06-19 11:37, Ted Tan wrote:
>
>>>
>
>>>>> Hi Idris,
>
>>>
>
>>>>>
>
>>>
>
>>>>> Hope you are doing well and at good health.
>
>>>
>
>>>>>
>
>>>
>
>>>>> This is for DuPont account. Please check the emails sent to
>
>>> Soenwono
>
>>>
>
>>>>> and Henry on the 14th June and we have not received any response.
>
>>>
>
>>>>> There is security non-compliance flagged up by DuPont Global
>
>>>
>
>>>> Security
>
>>>
>
>>>>> teams towards device(s) supported by you. The hard drive
> encryption
>
>>>
>
>>>> is
>
>>>
>
>>>>> not enabled even the CCD (Build book) stated so. Due to its
>
>>>
>
>>>>> criticality, please dispatch engineers to correct it and get back
>
>>> to
>
>>>
>
>>>>> us at the soonest possible. The detailed instructions and RIMA
>
>>>
>
>>>> clause
>
>>>
>
>>>>> can be found in the attached DuPont Encryption Project. Please
>
>>>
>
>>>>> complete it before the 30th June.
>
>>>
>
>>>>>
>
>>>
>
>>>>> Serial Number
>
>>>
>
>>>>>
>
>>>
>
>>>>> Manufacturer Name
>
>>>
>
>>>>>
>
>>>
>
>>>>> Model Name
>
>>>
>
>>>>>
>
>>>
>
>>>>> Network: MAC Address
>
>>>
>
>>>>>
>
>>>
>
>>>>> Network: IP Address
>
>>>
>
>>>>>
>
>>>
>
>>>>> Device: HDD Encryption
>
>>>
>
>>>>>
>
>>>
>
>>>>> Group
>
>>>
>
>>>>>
>
>>>
>
>>>>> Region
>
>>>
>
>>>>>
>
>>>
>
>>>>> Country
>
>
>
> Links:
> ------
> [1] https://publicholidays.com.my/2023-dates/
-------------- next part --------------
A non-text attachment was scrubbed...
Name: WhatsApp Image 2023-07-04 at 11.16.21.jpeg
Type: image/jpeg
Size: 72752 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230713/6362a858/attachment.jpeg>
More information about the It.team
mailing list