[It.team] RITM0510659
henry.sutanto at moderndatasolusi.com
henry.sutanto at moderndatasolusi.com
Fri Jul 14 10:00:10 UTC 2023
Dear Patricia,
I will update according builtbook setup for today as below :
Good Afternoon,
1. My engineer has going to GSK adn do setup as per buildbook, please
check if SLNX can pushed already or not.
2. For card reader setting we have problem with sign in to below link,
any advise please let us know.
Thank you & Regards,
Henry
On 14-07-2023 13:22, Patricia Foong wrote:
> Thanks Sun Sun for your reply.
>
> Dear Pak Henry,
>
> Kindly ensure that an update is provided before end of business, today
> (14th July) and not anything later as we wish to close out this ticket
> before the weekend.
>
> Thanks.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, July 14, 2023 2:09 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com;
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> Sure Pak Henry will provide the update ya.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 14 July 2023 12:11
> To: soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com;
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> Dear Sun Sun,
>
> I would assume the site visit as per scheduled that is today?
>
> Do update the status before end of business today (Friday).
>
> Thanks!
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, July 13, 2023 5:05 PM
> To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com;
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> Importance: High
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Justyna,
>
> Thank you for sharing the information. We will assign engineer to visit
> & setting as per newest build book at GSK tomorrow. My service team
> will update you the result tomorrow ya
>
> Hi Helpdesk & Pak Henry,
>
> As request, please make sure your engineer visit GSK and do the setting
> as per newest buildbook attached and update the progress and result
> ya..
>
> Also the host name for the new device is pulmfp010 (confirmed with
> Marcin Spiliszewski).
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: 13 July 2023 15:27
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com
> Subject: RE: RITM0510659
>
> Internal
>
> Hi @Patricia Foong and @soenwono
>
> The host name for the new device is pulmfp010 (confirmed with Marcin
> Spiliszewski).
>
> Please schedule technician for the installation, make sure device is
> configured according to Buildbook (attached) and engineer will contact
> GSSC before leaving the site to make sure machine is responding and
> GSSC can complete task on their end.
>
> Thanks!
>
> Justyna
>
> Kind regards,
>
> Justyna Szcześniak
> Global Accounts Coordinator
>
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
>
> justyna.szczesniak at ricoh-europe.com
> www.ricoh-europe.com [6]
>
> Annual leave planned: 14th till 17th of July, 2023
>
> [6]
>
> [10] [11] [12]
>
> _ _
>
> _RICOH Business Services Polska Sp. z o.o. with its registered seat at
> Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of
> entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII
> Business Division of the National Court Register under the KRS number:
> 0000786406, NIP 584-278-50-62, REGON: __383735584__ with share capital
> in the amount of 10,000.00 PLN. __This message and any attachments may
> contain confidential information for the use of the designated
> recipients named above. If you are not the intended recipient, you are
> hereby notified that you have received this communication in error and
> that any review, disclosure, dissemination, distribution or copying of
> it or its contents is strictly prohibited. If you have received this
> communication in error, please notify the sender by return e-mail and
> delete and/or destroy all copies of this communication and any
> attachments._
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, July 13, 2023 9:35 AM
> To: soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com
> Subject: RE: RITM0510659
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear Sun Sun,
>
> Can you please provide an update on this matter and any progress?
>
> Please continue to follow up with him and if still no information, let
> me know and I will escalate centrally for support.
>
> Thanks!
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Monday, July 10, 2023 6:05 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> Hello Sun Sun,
>
> Any update from Pak Fachri and did you follow up with him please?
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, July 7, 2023 7:03 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi All,
>
> We have tried to get the device name & hostname from local GSK Pak
> Fachri and we have not received anything from him. He said he will
> check with his global team and update us. we will try to follow up with
> him again.
>
> I attach my email communication to Pak Fachri
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 07 July 2023 16:55
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> No worries and unfortunately I have no access to ServiceNOW to obtain
> the information.
>
> Dear Sun Sun, good day.
>
> All the IP and network details has been given below and the only
> information that you need is the Hostname which you need to reach out
> to local GSK for it.
>
> IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway -
> 10.237.191.1
>
> Kindly keep us posted when can the configuration be done in order to
> close out this ticket soonest.
>
> Thank you.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Friday, July 7, 2023 4:38 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi @Patricia Foong
>
> I meant RITM, sorry for the mistake.
>
> Please see the screenshot from Service Now
>
> IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway -
> 10.237.191.1
>
> Regards,
>
> Justyna
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, July 6, 2023 5:07 PM
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Thanks Justyna for your kind reply.
>
> IP already provided in RIM;
>
> Can you please help me to understand better what does RIM stands for?
> Are you referring to RITM? How do we read it please, can you teach me?
>
> In order to speed up this long open IMAC-D, can you share the IP to the
> partner please.
>
> Dear Sun Sun,
>
> Please obtain network information from the local GSK without further
> delay as they should have it and advise when can the site visit can be
> schedule, the sooner the better please as this IMAC-D is long
> pending..for many months and yet it is not close.
>
> Thanks for all your support.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Thursday, July 6, 2023 8:30 PM
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Sun Sun and Patricia,
>
> Summarizing - password will be sent directly to Sun Sun by Julien;
>
> IP already provided in RIM;
>
> Name/host name - still missing - please ask local GSK to provide.
>
> Thanks!
>
> Justyna
>
> Kind regards,
>
> Justyna Szcześniak
> Global Accounts Coordinator
>
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
>
> justyna.szczesniak at ricoh-europe.com
> www.ricoh-europe.com [6]
>
> Annual leave planned: 14th till 17th of July, 2023
>
> [6]
>
> [10] [11] [12]
>
> _ _
>
> _RICOH Business Services Polska Sp. z o.o. with its registered seat at
> Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of
> entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII
> Business Division of the National Court Register under the KRS number:
> 0000786406, NIP 584-278-50-62, REGON: __383735584__ with share capital
> in the amount of 10,000.00 PLN. __This message and any attachments may
> contain confidential information for the use of the designated
> recipients named above. If you are not the intended recipient, you are
> hereby notified that you have received this communication in error and
> that any review, disclosure, dissemination, distribution or copying of
> it or its contents is strictly prohibited. If you have received this
> communication in error, please notify the sender by return e-mail and
> delete and/or destroy all copies of this communication and any
> attachments._
>
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Wednesday, July 5, 2023 1:39 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0510659
>
> Internal
>
> Ho Soenwono / @#REU-GSK-IMACD,
>
> For Password: If is write on the build book to contact GSSC and you
> contact the client they not going to answer. Is not your first device
> on GSK you should know the process. (not going to have the password by
> write to all world only if you write only to GSSC) I going to write to
> you the password to keep safe and not give to anyone different from the
> field tech do the intervention.
>
> For Name: Client must provide the information, is written on the ritm
> the name to use @#REU-GSK-IMACD (if I remember well)
>
> For IP and network information: Client must provide it. Or have place
> it on the RITM. IP need to be unique or create conflict.
> @#REU-GSK-IMACD please ask officially to the client if not already on
> the ritm
>
> Best Regards,
>
> Julien Franco Alain, Perego
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [13]
>
> [14] [15] [16] [17]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: miércoles, 5 de julio de 2023 13:00
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
> #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Pat,
>
> We have tried to check with Pak Fachri local GSK. But seems he is a bit
> confused and doesn't know anything about information that we need
>
> Can you help us to check with global GSK or can you advise who should
> we contact to?
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 05 July 2023 16:53
> To: soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
>
> Dear Sun Sun, good day.
>
> Can you please provide an update if you managed to obtain the Hostname
> and device information from the local GSK in order to proceed to
> configure the device as per buildbook.
>
> We have not heard back from you since 25th Jun and do let us know if
> you need any support in order to move forward.
>
> Kindly come back to me by tomorrow-Thursday (6th Jun), before end of
> business.
>
> Thank you.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Sunday, June 25, 2023 8:49 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Natalie,
>
> Ohh Oka then we will check with local GSK for Hostname, Device name
> information.
>
> Hi IT Team,
>
> Please take note that we need to get the hostname, device name
> information from local GSK.
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 20 June 2023 19:24
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> Thanks Natalia for your kind reply.
>
> Dear Sun Sun,
>
> Kindly ensure that you obtained the required information from the local
> GSK and have the device configure as per buildbook soonest.
>
> If you are not ablet to get support at the local level, please bring to
> our attention as we do not wish to drag on this IMAC-D where SLA
> applies.
>
> Thanks for all your support.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Tuesday, June 20, 2023 6:10 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Dear all,
>
> Please be informed that these information's should be provided by local
> GSK
>
> @soenwono, please check with user.
>
> Thank you.
>
> Best regards,
>
> Natalia Kawczyńska
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre
>
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> natalia.kawczynska at ricoh-europe.com
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Tuesday, 20 June 2023 05:40
> To: soenwono <soenwono at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear @'#REU-GSK-IMACD' and @RES-BARCELONA-GSK,
>
> Do you have that information on hand or should PTM can it from the
> local GSK? Or where can we obtain it please.
>
> But there are items that we cannot find inside the buildbook like
> Hostname, Device name information.
>
> Thanks.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, June 20, 2023 11:30 AM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> Importance: High
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Pat & Nigel,
>
> Sorry for our late response. Our IT team has visited GSK and already
> refer to the GSK Buildbook.
>
> But there are items that we cannot find inside the buildbook like
> Hostname, Device name information. Can you advise the instruction
> _"Refer to GSK Device setting list & also contact GSSC for Details_" on
> picture below please.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 20 June 2023 7:01
> To: soenwono <soenwono at moderndatasolusi.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> PLEASE RESPOND Sun Sun!
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Friday, June 16, 2023 5:22 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> Hello Sun Sun and Henry, good day.
>
> Have you not visited the site to have the device configured as per
> buildbook?
>
> Last email was dated 25th May and thereafter, no further update.
>
> Please revert has the configuration been done as per buildbook? If no,
> WHEN can it be done.
>
> Kindly respond by today.
>
> Thanks.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, May 25, 2023 8:26 PM
> To: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Nigel,
>
> Thank you for your feedback. On Monday, my IT Team will visit GSK again
> and will look into it ya
>
> Hi IT Team,
>
> Please take note on this comment from Nigel and please check carefully
> on next Monday ya
>
> The build book has obviously still not been followed , Firstly on the
> home screen of the WIM it shows that the host name has not been set
> neither has the Device name or location , all these are to be set in
> the build book , further to this I am not able to login to the device
> as the admin password has not been set to the GSK standard one which is
> again another setting in the build book that should have been followed
> . Also can the IP address and Host name of the new device be clarified
> as the IP address in the RITM is used by PULMFP009
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: 25 May 2023 15:30
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
>
> Hi Soenwono,
>
> The build book has obviously still not been followed , Firstly on the
> home screen of the WIM it shows that the host name has not been set
> neither has the Device name or location , all these are to be set in
> the build book , further to this I am not able to login to the device
> as the admin password has not been set to the GSK standard one which is
> again another setting in the build book that should have been followed
> . Also can the IP address and Host name of the new device be clarified
> as the IP address in the RITM is used by PULMFP009
>
> Kind Regards
>
> Nigel Forster
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [13]
>
> [14] [15] [16] [17]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: 25 May 2023 09:17
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
> #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi All,
>
> Sorry for my late responds. Yes our engineer has configured the unit
> following all the settings as per buildbook. Please check and advise.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 22 May 2023 17:13
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RITM0510659
>
> Dear All,
>
> Please allow me to change the subject title to : RITM0510659.
>
> Dear Sun Sun,
>
> Did you send the engineer back to site to configure as per buildbook?
>
> Please have it scheduled and advise when it is done. Otherwise we won't
> able to close the ticket.
>
> Thanks.
>
> Advance Leave Notice: 19th May (OOO for Team Building)
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Monday, May 22, 2023 6:06 PM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> HI @Soenwono,
>
> Please advise if printers were configured correctly.
>
> Thanks!
>
> Best regards,
>
> Natalia Kawczyńska
>
> Global Accounts Coordinator
>
> Advance leave notice: 2-6 of June 2023
>
> Ricoh Business Services
> Olivia Business Centre
>
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> natalia.kawczynska at ricoh-europe.com
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, 16 May 2023 05:26
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'it.team'
> <it.team at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi All,
>
> Tomorrow our engineer will visit and do a manual checking in the
> machine ya. We will give an update later ya.
>
> Btw to helps our engineer, can you please advise which part that has
> not been set as per buildbook?
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 15 May 2023 12:16
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun, good day.
>
> Can you please take a look why the device still not set as per build
> book? Attached is a copy of GSK build book for your further action.
>
> Make sure every step of build book has been followed correctly and all
> steps without any exception.
>
> Kindly confirm your next site visit so that I can inform the GSSC team
> upfront to check the device once you have completed the set up.
>
> PLEASE email @RES-BARCELONA-GSK once you have configured the device as
> per build book and do not know why the engineer/technician is not
> following the build book, causing several trip visit for just this one
> IMAC-D and delay the entire process.
>
> Looking forward to your kind confirmation of site visit schedule
> soonest.
>
> Thank you in advance.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Monday, May 15, 2023 5:31 AM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi,
>
> To confirm that the printer still has not been set up by buildbook
> correctly according in the way it has to be. Send again a field tech
> and make sure every step of buildbook has been followed correctly and
> all steps without any exception.
>
> Regards,
>
> Jonathan Alarcon.
>
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [13]
>
> [14] [15] [16] [17]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: sábado, 13 de mayo de 2023 14:08
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee
> See <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi GSSC team,
>
> Please find the IP address of the new devices IMC 300F at GSK
> Pulogadung at the attachment file
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: 11 May 2023 18:55
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Internal
>
> Hi,
>
> Please provide the IP of the new device evidently is not the same of
> the old device appear online.
>
> Best Regards,
>
> Julien Franco Alain, Perego
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [13]
>
> [14] [15] [16] [17]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: jueves, 11 de mayo de 2023 13:48
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi All
>
> Confirm we have setting the unit as per buildbook and the unit is
> online. Please advise and let us know if you need our extra assistance
> in the GSK site.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 08 May 2023 19:34
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun,
>
> I am attaching a copy of GSK buildbook and please ensure that you
> follow accordingly without before GSSC can push down SLNX on the new
> device , otherwise you may go back for multiple trip to complete this
> IMAC-D.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 4th May
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Monday, May 8, 2023 7:19 PM
> To: soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi,
>
> No idea what is the status of the new printer.
>
> Is more you need us for complete the installation.
>
> If old device need to be removed and new put in place of old one and
> have SLNX installed.
>
> Only stuff I can see the new device is not online and probably the old
> one is online.
>
> Best Regards,
>
> Julien Franco Alain, Perego
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [13]
>
> [14] [15] [16] [17]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: lunes, 8 de mayo de 2023 13:06
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee
> See <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi GSSC team,
>
> So what you need from our side? Do you need my engineer to be on site?
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: 08 May 2023 17:33
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>; 'dedy' <dedy at moderndatasolusi.com>;
> soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Internal
>
> Hi Patricia,
>
> seems the device online continue to be the MP 301
>
> If this device IM C300
>
> Going to be put online we can proceed with what can seems a Tech
> Refresh.
>
> I put the note for license ok on the RITM0510659 / SCTASK0800509 [18],
> (in this way this control point is ok)
>
> Be sure at 1000% the new device going to be configured by Build book,
> card reader included and at remote settings compliant with Ricoh
> Standard.
>
> Best Regards,
>
> Julien Franco Alain, Perego
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [13]
>
> [14] [15] [16] [17]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: lunes, 8 de mayo de 2023 11:43
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear GSSC team, good day.
>
> In case you are not sure which key license for RITM0510659 /
> SCTASK0800509 [18], I would like to copy and paste it here for your
> further action.
>
> No.
>
> EDPCode
>
> Solution
>
> Key
>
> QTY
>
> PO #012-2
>
> 1
>
> 421290
>
> RICOH Streamline NX v3 Base 1 Device License for MA over 500
>
> LMTCQ-99X9J-NVL4Z-FYAG2-EQB37
>
> 1
>
> IMAC-D (IM C300F)
>
> 2
>
> 421301
>
> RICOH Streamline NX v3 Print 1 Device License for MA over 500
>
> LH82Q-NHHUX-RNSB3-WZBQ7-DMNXL
>
> 1
>
> 3
>
> 421312
>
> RICOH Streamline NX v3 Scan & Capture 1 Device License for MA over 500
>
> LVWCA-JWLYB-E54SD-ESLVN-MAQJB
>
> 1
>
> 4
>
> 421178
>
> RICOH Streamline NX 10 Point License for 3 year M&S
>
> LM7L9-79ECN-QVLE7-K9END-UWP69
>
> 1
>
> 5
>
> 421183
>
> RICOH Streamline NX 100 Point License for 3 year M&S
>
> LZ7NN-JAQK6-4U4YX-E626H-DWESG
>
> 1
>
> 6
>
> 421188
>
> RICOH Streamline NX 1,000 Point License for 3 year M&S
>
> L877Q-MWA3J-R7QY3-YVZ7E-LJENV
>
> 1
>
> Cheers.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 4th May
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Monday, May 8, 2023 4:57 PM
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi @RES-BARCELONA-GSK,
>
> Could you please check if RITM0510659 / SCTASK0800509 [18] can be
> closed now as we have the licese?
>
> Thanks!
>
> Best regards,
>
> Natalia Kawczyńska
>
> Global Accounts Coordinator
>
> Advance leave notice: 2-6 of June 2023
>
> Ricoh Business Services
> Olivia Business Centre
>
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> natalia.kawczynska at ricoh-europe.com
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Monday, 8 May 2023 09:44
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Sara
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; erik at moderndatasolusi.
> com <erik at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
> Importance: High
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Pat,
>
> Please find the detail of SLNX License and M&S license at the
> attachment file.
>
> Hope it's clear now.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 05 May 2023 15:46
> To: soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Thank you Sun Sun and I am looking forward to it as I do not believe
> that RAPO will take such long to provide a respond.
>
> Again, thanks for all your help and provide an update next Monday, if
> not we need to intervent.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 4th May
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, May 4, 2023 2:59 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> We are still waiting from RAPO to give us the breakdown. We'll follow
> up again today
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 03 May 2023 19:50
> To: soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun, good day.
>
> Please be informed that we have not received your reply on this license
> key matter which you need to populate into the attached template ever
> since 19th Apr!
>
> And also which license key is for SLNX and M&S of the one (1) device of
> IMC 300F for GSK Pulogadung site.
>
> Your delay in respond has caused delay in closing the IMAC-D for
> Pulogadung site and we have been escalated!!
>
> We seek your upmost support to come back to us by tomorrow (Thu) before
> end of business.
>
> Thank you.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 4th May
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Wednesday, April 19, 2023 5:02 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun,
>
> Your zip files that you shared for the licenses, it is very confusing
> as I try to extract it and some license key seems to be the SAME.
>
> Need your support to input the M &S license key for EXISTING GSK
> devices into this template (file name : M & S license Key Template) as
> requested as for our easy reference and record.
>
> And which one for SLNX and M&S license key for the one (1) device of
> IMC 300F for GSK Pulogadung site.
>
> Please revert soonest in order to close out these 2 items.
>
> Thanks!
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Tuesday, April 18, 2023 11:36 PM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD'
> <GSK-IMACD at ricoh-europe.com>
> Cc: 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>;
> 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; 'dedy'
> <dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK'
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun,
>
> I would like to follow up the license key to be tabulated into the
> template for M & S license itself and share as soon as possible.
>
> And has the installation been successfully installed on 15th Apr as per
> GSK buildbook?
>
> Please take note that SLNX cannot be installed without you providing us
> the SLNX and M&S license key for the one (1) device of IMC 300F for GSK
> Pulogadung site.
>
> What you gave us is the entire M& S license for existing and this IMC
> 300F.
>
> Your delay of getting this done will delay the SLNX installation...
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Friday, April 14, 2023 2:58 PM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun,
>
> Can you please be kind to input the M &S license key for EXISTING GSK
> devices into this template (file name : M & S license Key Template) as
> requested as for our easy reference and record.
>
> Again, I am sending the GSK buildbook and please ensure that every
> single step is FOLLOWED.
>
> Adding @#REU-GSK-IMACD
>
> Dear Natalia,
>
> Please take note that SLNX license key been obtained as attached for
> Pulogadung site and PTM will install the device tomorrow 15th Apr
> (Saturday).
>
> Dear GSSC,
>
> Kindly revert if anything else needed from the partner in order to push
> out SLNX tomorrow.
>
> Thanks.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, April 13, 2023 6:21 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com'
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> Please find SLNX license and M&S license for new unit IMC 300F for GSK
> Pulogadung site and also M&S license for existing unit at the
> attachment file.
>
> Tomorrow my engineer team will be in GSK Pulogadung, so we hope GSSC
> Team can push the SLNX software by tomorrow.
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 12 April 2023 9:40
> To: soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: yan at moderndatasolusi.com; fitri at moderndatasolusi. com
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun, good day.
>
> Can you please update if the M & S license key is ready to be shared
> now?
>
> Thank you.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Tuesday, April 4, 2023 1:15 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: yan at moderndatasolusi.com; fitri at moderndatasolusi. com
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>;
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Dear Sun Sun, good day.
>
> Wonderful news and we would expect license keys are ready to be share
> next week.
>
> Please share it with me as I need to keep a record , @Sara Bulgarelli
> and @RES-BARCELONA-GSK for their further action.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, April 4, 2023 10:44 AM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; fitri at moderndatasolusi. com
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> Hi Pat, For your update this M&S license will be ordered today.
> hopefully by next week we can get the license key and share it to
> global team soon ya
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Pat,
>
> For your update this M&S license will be ordered today. hopefully by
> next week we can get the license key and share it to global team soon
> ya
>
> Description
>
> EDP
>
> QTY
>
> SLNX v3 M&S 1Point 3yr
>
> 421173
>
> 1
>
> SLNX v3 M&S 10Point 3yr
>
> 421178
>
> 7
>
> SLNX v3 M&S 100Point 3yr
>
> 421183
>
> 3
>
> SLNX v3 M&S 1000Point 3yr
>
> 421188
>
> 6
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [8]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 22 February 2023 15:59
> To: soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!! 1st Reminder!!
>
> 1st Reminder
>
> Dear Sun Sun, good day.
>
> I am getting worry if you have place the license ordering to RAPO SCM
> ..
>
> Please provide visibility if you have any issue to raise a PO and share
> the license keys soonest.
>
> Do take note that you are NOT allowed to charge GSK for this as it has
> been covered on your S & S fees that you collected.
>
> Could I expect a respond from you today-Wed (22nd Feb) before end of
> business day please.
>
> Thanks in advance.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Friday, February 17, 2023 10:39 AM
> To: Soenwono Suprapto <soenwono at gmail.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required.
> URGENT!!
>
> _URGENT!_
>
> _ _
>
> _Dear Sun Sun, good day._
>
> _ _
>
> _I would like to send you a reminder on this topic as it is __URGENT
> __to have it order in order to receive L3 support from GSSC team._
>
> _ _
>
> _Can I expect this be done either today or latest next Monday as it is
> __CRUCIAL__ to have it done._
>
> _ _
>
> _Do be reminded that you need share the license key with us in order
> for GSSC to take course of action._
>
> _ _
>
> _Below is the sample of format that you need to share with us upon
> license key availability._
>
> _ _
>
> _PLEASE contact my mobile if you have any questions._
>
> _ _
>
> _ _
>
> _ _
>
> _ _
>
> * Cust.
> Name
>
> QTY
>
> Item
>
> Description
>
> Serial
>
> Product Keys/License
>
> GSK
>
> 9
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0001
>
> LMVSK-R5TUS-3XE6K-TDDS7-PYUYZ
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0002
>
> LNHWV-Z7YMJ-3RELM-YS6AQ-NGMRS
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0003
>
> LQ8WQ-H9LL3-2Q6M3-6Q67Y-CKJJQ
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0004
>
> LRAPA-SS39L-G9U4D-44H3U-EC34Y
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0005
>
> LRL33-9M2R2-L4M7V-PRKMB-EYFGY
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0006
>
> LRWJF-LNHAQ-NQLGB-ATD3P-5VJAB
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0007
>
> LSC5E-SR2WS-S7T2S-T38MR-ZQP43
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0008
>
> LSG66-8975Z-S7FMG-9NJAM-P33WP
>
> GSK
>
> 421178
>
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>
> 221103ST0009
>
> LTBMH-BE83A-VKRY5-DE92E-4JRUS
>
> GSK
>
> 6
>
> 421183
>
> RICOH Streamline NX V3 100 Points M&S Li
>
> 221103ST0010
>
> LLAZS-E6ZYM-M9Y5P-NYNAN-H5VRY
>
> GSK
>
> 421183
>
> RICOH Streamline NX V3 100 Points M&S Li
>
> 221103ST0011
>
> LPQ6E-RMPER-4ZNK5-C9JTE-RBEQU
>
> GSK
>
> 421183
>
> RICOH Streamline NX V3 100 Points M&S Li
>
> 221103ST0012
>
> LSSPQ-JVNSC-8CJHE-LZH3M-5VQAU
>
> GSK
>
> 421183
>
> RICOH Streamline NX V3 100 Points M&S Li
>
> 221103ST0013
>
> LUMF6-TG2Q5-8L7T7-Y7GPJ-2GAG7
>
> GSK
>
> 421183
>
> RICOH Streamline NX V3 100 Points M&S Li
>
> 221103ST0014
>
> LV7ZE-THQT6-DU9LU-XR375-SKWEA
>
> GSK
>
> 421183
>
> RICOH Streamline NX V3 100 Points M&S Li
>
> 221103ST0015
>
> LYW39-ERYEJ-DK3XT-M53HE-MVALJ
>
> GSK
>
> 9
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0016
>
> LPD3S-GWMGG-4FKZ2-R9N8D-9853Q
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0017
>
> LPQJT-YV6XQ-FZMX8-SASFH-576AX
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0018
>
> LPSNY-9RZ5J-BEYW6-FV68M-9L5YJ
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0019
>
> LQ92W-WZSYU-Z98SN-Y8E9G-5TCUK
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0020
>
> LQ9TN-ZF3Y5-V9JSY-YCZLN-HK78B
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0021
>
> LQ9TR-7T83Q-Z9RYZ-SAZ2E-D287D
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0022
>
> LQGFW-J5BKP-69CYH-PVKPC-L4CW4
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0023
>
> LQKQ4-QHYND-WAEF9-4FYHA-FD2CK
>
> GSK
>
> 421188
>
> RICOH Streamline NX V3 1000 Points M&S L
>
> 221103ST0024
>
> LQR58-N64SG-UQHHL-RGSBT-MQFXL
>
> _ _
>
> _ _
>
> Advance Leave Notice: 1st Feb
>
> Public Holiday: 6th Feb
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Patricia Foong
> Sent: Monday, February 13, 2023 5:21 PM
> To: Soenwono Suprapto <soenwono at gmail.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono
> <soenwono at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required
>
> _Dear Sun Sun, good day._
>
> _ _
>
> _Global team has came back and confirmed that :_
>
> _ _
>
> Please see below for the SLNX M&S quantities for 6 Devices that you
> have with GSK:
>
> Description
>
> EDP
>
> QTY
>
> SLNX v3 M&S 1Point 3yr
>
> 421173
>
> 1
>
> SLNX v3 M&S 10Point 3yr
>
> 421178
>
> 7
>
> SLNX v3 M&S 100Point 3yr
>
> 421183
>
> 3
>
> SLNX v3 M&S 1000Point 3yr
>
> 421188
>
> 6
>
> _ _
>
> _Do take note that the "Qty" column __does not __refer to your number
> of devices with GSK but is how many unit of SLNX v3 M & S that you need
> to order._
>
> _ _
>
> _Hope that clarifies and do revert should you have further questions._
>
> _ _
>
> _Cheers._
>
> _ _
>
> _ _
>
> Advance Leave Notice: 1st Feb
>
> Public Holiday: 6th Feb
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Patricia Foong
> Sent: Monday, February 13, 2023 5:03 PM
> To: Soenwono Suprapto <soenwono at gmail.com>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono
> <soenwono at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required
>
> _Dear Sun Sun, _
>
> _ _
>
> _Thank you for matching the number of units and this table was
> calculated way before the migration took place._
>
> _ _
>
> _We are getting the global team to re-calculate and get back to you._
>
> _ _
>
> _Please wait for our advice._
>
> _ _
>
> _Cheers._
>
> _ _
>
> _ _
>
> Advance Leave Notice: 1st Feb
>
> Public Holiday: 6th Feb
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Soenwono Suprapto <soenwono at gmail.com>
> Sent: Friday, February 10, 2023 6:14 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Sara Bulgarelli
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono
> <soenwono at moderndatasolusi.com>
> Subject: Re: URGENT: GSK SLNX licence renewal: Action required
>
> Hi Patricia, As per our discussion, this SLNX license that we have to
> order is only for existing units in GSK. In our MIF record, our
> existing unit under GSK is only 6 units. details is below: Customer
> Site Physical Address Unit SN Glaxo Welcomme
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> As per our discussion, this SLNX license that we have to order is only
> for existing units in GSK.
>
> In our MIF record, our existing unit under GSK is only 6 units.
> details is below:
>
> Customer
>
> Site
>
> Physical Address
>
> Unit
>
> SN
>
> Glaxo Welcomme Indonesia (GSK)
>
> Jakarta
>
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan,
> Indonesia, 12950
>
> MPC 3503SP
>
> E164M150185 / E164M150177
>
> Glaxo Welcomme Indonesia (GSK)
>
> Jakarta
>
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan,
> Indonesia, 12950
>
> MP 5002SP
>
> W532M850037
>
> Glaxo Welcomme Indonesia (GSK)
>
> Jakarta
>
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan,
> Indonesia, 12950
>
> MP 5002SP
>
> W532M850038
>
> Glaxo Welcomme Indonesia (GSK)
>
> Jakarta
>
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan,
> Indonesia, 12950
>
> MPC 3503SP
>
> E164M150202
>
> Glaxo Welcomme Indonesia (GSK)
>
> Pulogadung
>
> Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
>
> SP 301
>
> W903P700173
>
> Glaxo Welcomme Indonesia (GSK)
>
> Pulogadung
>
> Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
>
> IMC 300F
>
> 3922PA51278
>
> But inside the excel file GSK Renewal under Indonesia Sheet, the total
> qty is 11.
>
> Please advise how many licenses that we need to order?
>
> Device M&S
>
> The following M&S requires ordering to cover the devices for Streamline
> NX Licenses for Base, Print and Scan
>
> Country
>
> Sum of SLNX Base Total
>
> Sum of SLNX Full Total
>
> Indonesia
>
> 14
>
> 14
>
> Qty
>
> Part no.
>
> M&S Description
>
> 4
>
> 421178
>
> RICOH Streamline NX 10 Point License for 3 year M&S
>
> 3
>
> 421183
>
> RICOH Streamline NX 100 Point License for 3 year M&S
>
> 3
>
> 421188
>
> RICOH Streamline NX 1000 Point License for 3 year M&S
>
> 1
>
> 421193
>
> RICOH Streamline NX 10000 Point License for 3 year M&S
>
> 11
>
> Thank you
>
> BR,
>
> Soenwono.
>
> On Fri, Feb 10, 2023 at 12:33 PM Patricia Foong
> <Patricia.Foong at ricoh.com.my> wrote:
>
>> _Dear OpCos/Partners, good day._
>>
>> _ _
>>
>> _In ensure that we do not miss out any of the country for this request
>> and I am resending it to you._
>>
>> _ _
>>
>> _As at to-date, only Ricoh Thailand has provide the license key
>> numbers._
>>
>> _ _
>>
>> _A short note :_
>>
>> _ _
>>
>> * _The __existing devices __of Maintenance and support_ _licenses for
>> SLNX been expired__ and Europe marketing will no long support it_
>> * _You are to order it and please refer to the attached file under
>> your country's tab to determine number of units to be ordered + the
>> EDP code_
>>
>> _Below is the screen shot._
>>
>> _
>> _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> _ _
>>
>> * _Share the license key with me and __ at Sara Bulgarelli__ for our
>> further action_
>>
>> _Sample is shown below : _
>>
>> * Cust.
>> Name
>>
>> QTY
>>
>> Item
>>
>> Description
>>
>> Serial
>>
>> Product Keys/License
>>
>> GSK
>>
>> 9
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0001
>>
>> LMVSK-R5TUS-3XE6K-TDDS7-PYUYZ
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0002
>>
>> LNHWV-Z7YMJ-3RELM-YS6AQ-NGMRS
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0003
>>
>> LQ8WQ-H9LL3-2Q6M3-6Q67Y-CKJJQ
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0004
>>
>> LRAPA-SS39L-G9U4D-44H3U-EC34Y
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0005
>>
>> LRL33-9M2R2-L4M7V-PRKMB-EYFGY
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0006
>>
>> LRWJF-LNHAQ-NQLGB-ATD3P-5VJAB
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0007
>>
>> LSC5E-SR2WS-S7T2S-T38MR-ZQP43
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0008
>>
>> LSG66-8975Z-S7FMG-9NJAM-P33WP
>>
>> GSK
>>
>> 421178
>>
>> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
>>
>> 221103ST0009
>>
>> LTBMH-BE83A-VKRY5-DE92E-4JRUS
>>
>> GSK
>>
>> 6
>>
>> 421183
>>
>> RICOH Streamline NX V3 100 Points M&S Li
>>
>> 221103ST0010
>>
>> LLAZS-E6ZYM-M9Y5P-NYNAN-H5VRY
>>
>> GSK
>>
>> 421183
>>
>> RICOH Streamline NX V3 100 Points M&S Li
>>
>> 221103ST0011
>>
>> LPQ6E-RMPER-4ZNK5-C9JTE-RBEQU
>>
>> GSK
>>
>> 421183
>>
>> RICOH Streamline NX V3 100 Points M&S Li
>>
>> 221103ST0012
>>
>> LSSPQ-JVNSC-8CJHE-LZH3M-5VQAU
>>
>> GSK
>>
>> 421183
>>
>> RICOH Streamline NX V3 100 Points M&S Li
>>
>> 221103ST0013
>>
>> LUMF6-TG2Q5-8L7T7-Y7GPJ-2GAG7
>>
>> GSK
>>
>> 421183
>>
>> RICOH Streamline NX V3 100 Points M&S Li
>>
>> 221103ST0014
>>
>> LV7ZE-THQT6-DU9LU-XR375-SKWEA
>>
>> GSK
>>
>> 421183
>>
>> RICOH Streamline NX V3 100 Points M&S Li
>>
>> 221103ST0015
>>
>> LYW39-ERYEJ-DK3XT-M53HE-MVALJ
>>
>> GSK
>>
>> 9
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0016
>>
>> LPD3S-GWMGG-4FKZ2-R9N8D-9853Q
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0017
>>
>> LPQJT-YV6XQ-FZMX8-SASFH-576AX
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0018
>>
>> LPSNY-9RZ5J-BEYW6-FV68M-9L5YJ
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0019
>>
>> LQ92W-WZSYU-Z98SN-Y8E9G-5TCUK
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0020
>>
>> LQ9TN-ZF3Y5-V9JSY-YCZLN-HK78B
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0021
>>
>> LQ9TR-7T83Q-Z9RYZ-SAZ2E-D287D
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0022
>>
>> LQGFW-J5BKP-69CYH-PVKPC-L4CW4
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0023
>>
>> LQKQ4-QHYND-WAEF9-4FYHA-FD2CK
>>
>> GSK
>>
>> 421188
>>
>> RICOH Streamline NX V3 1000 Points M&S L
>>
>> 221103ST0024
>>
>> LQR58-N64SG-UQHHL-RGSBT-MQFXL
>>
>> _ _
>>
>> _Can we have your kind co-operation and attention to have the ordering
>> done as soon as possible (best within this month - Feb) as I have not
>> heard back ever since my initial email to you._
>>
>> _ _
>>
>> _Should you have any questions, please come back to us and we will
>> assist you._
>>
>> _ _
>>
>> Have a great weekends.
>>
>> _ _
>>
>> Advance Leave Notice: 1st Feb
>>
>> Public Holiday: 6th Feb
>>
>> Thank you.
>>
>> Patricia Foong
>> Senior Global Account Coordinator
>> Ricoh Global Services Greater Asia Pacific
>> Business Operation Division
>>
>> Mobile Phone : +6016 410 4493
>>
>> patricia.foong at ricoh.com.my
>>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>>
>> UG-D6, Level Upper Ground,
>>
>> Utropolis Suites 2, Jalan Kontraktor U1/14,
>>
>> 40150 Shah Alam, Selangor,
>>
>> Malaysia.
>>
>> Service Hotline: 1300 88 8228
>>
>> Website: www.ricoh.com.my [1]
>>
>> [2]
>>
>> _This message together with any attachments is confidential and
>> intended solely for the person or entity to whom it is addressed. It
>> contains information that is confidential and that may be legally
>> privileged. If you are not the intended recipient (or if you have
>> received this message in error), please notify the sender immediately
>> by replying to this message and delete this e-mail (and any other
>> record of it) from your system. Please do not copy or use it for any
>> purpose. Recipient is advised to check this email and any attachments
>> for the presence of trojans or viruses. The company accepts no
>> liability for any damage caused by any virus transmitted by this
>> email._
>>
>> _ _
>>
>> From: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>
>> Sent: Tuesday, February 7, 2023 10:36 PM
>> To: Jenny Carlin <Jenny.Carlin at ricoh-gs.com>; Diego Casella
>> <diego.casella at ricoh-la.com>; Leon Oflus <loflus at ricoh.com.au>;
>> mizanur.rahman at smart-bd.com; Danilo de Souza Santos
>> <Danilo.deSouza at ricoh-la.com>; michael.fogeron at ricoh.ca; Mauricio
>> Correa Bazan <mauricio.correa at ricoh-la.com>; YuTian Qin
>> <YuTian.Qin at cn.ricoh.com>; Patricia Cepeda Castiblanco
>> <patricia.cepeda at ricoh-la.com>; Jean Carlo Rojas Flores
>> <jean.rojas at ricoh-la.com>; Per Jensen2 <per.jensen2 at ricoh.dk>;
>> islam.albosaty_ios-egypt.com [3] <islam.albosaty at ios-egypt.com>;
>> Victoire Montier <Victoire.MONTIER at ricoh.fr>; Christiane Antenbrink
>> <Christiane.Antenbrink at ricoh.de>; Sonny Ng <Sonny.Ng at ricoh.com.hk>;
>> abhishek.bhadra at minosha.in; soenwono <soenwono at moderndatasolusi.com>;
>> Darragh Smith <Darragh.Smith at ricoh.ie>; Stefano Gelmetti
>> <stefano.gelmetti at ricoh.it>; Aya Yamanouchi
>> <Aya.Yamanouchi at jp.ricoh.com>; yerlan at apriority.kz;
>> skrishna at copycatgroup.com; Sandy How <Sandy.How at ricoh.com.my>; Juan
>> Pablo Perez Zarco <pperez at ricoh-la.com>; Rowena Heesakkers
>> <rowena.heesakkers at ricoh.nl>; Aaron Osman <AOsman at ricoh.co.nz>;
>> aamir_seesam.biz [4] <aamir at seesam.biz>; Lourdes Vega Simons
>> <lourdes.vega at ricoh-la.com>; so que tien Barrantes Oliva
>> <giancarlo.barrantes at ricoh-la.com>; Marvin Lagasca
>> <Marvin.Lagasca at ricoh.com.ph>; Artur Galczynski
>> <AGalczynski at ricoh.pl>; Ricardo Velhinho <RicardoVelhinho at ricoh.pt>;
>> Rosa Barreras <rosa.barreras at ricoh-la.com>; Park Kwanghee (박 광희)
>> <Kwanghee.Park at kr.ricoh.com>; pflorea <pflorea at roelgroup.com>; Julia
>> Shilova <Julia.Shilova at ricoh.ru>; arabdulrahman_jeraisy.com [5]
>> <arabdulrahman at jeraisy.com>; Doris Ho <dorisho at ricoh.sg>; Fedor
>> Pisarcik <fedor.pisarcik at ricoh.sk>; Jose Niebla
>> <jose.manuel.niebla at ricoh.es>; Simon Vaucher <simon.vaucher at ricoh.ch>;
>> Ally Chen <ally.chen at ricoh.com.tw>; Norrawat.Kit at ricoh.co.th;
>> jaimin at graphicint.com; Kevin Jarrett <kevin.jarrett at ricoh-gs.com>;
>> Tamara Cornatzer <tamara.cornatzer at ricoh-usa.com>; Thong Do Quang
>> <Thong.DoQuang at ricoh.com.vn>; Simon Wilson
>> <Simon.Wilson at ricoh-europe.com>; Karl Blower
>> <Karl.Blower at ricoh-gs.com>; Cynthia Emes <cynthia.emes at ricoh-gs.com>;
>> Piotr Katerzawa <Piotr.Katerzawa at ricoh.pl>; Donovan Visser
>> <Donovan.Visser at ricoh.co.za>
>> Cc: Abdul Hannan Siddi Inam Damad <abdul.d at graphicint.com>; Octavio
>> Perez Gambino <Octavio.Gambino at ricoh-la.com>; Daisy Chavarria Aguilar
>> <Daisy.Chavarria at ricoh-la.com>; Marcus Croker <mcroker at ricoh.com.au>;
>> Ann Supernaw <ann.supernaw at ricoh-usa.com>; Patricia Foong
>> <Patricia.Foong at ricoh.com.my>; Ana Villarroel Albarran
>> <Ana.Villarroel at ricoh-la.com>; Luiz Leite <Luiz.Leite at Ricoh-la.com>;
>> Toshifumi Mineta <toshifumi.mineta at jp.ricoh.com>; Silvia Diomedi
>> <Silvia.Diomedi at ricoh.it>; Oscar Garcia <oscar.garcia at ricoh-la.com>;
>> Simon Wilson <Simon.Wilson at ricoh-europe.com>
>> Subject: URGENT: GSK SLNX licence renewal: Action required
>> Importance: High
>>
>> Internal Hi All This is a reminder regarding the Maintenance and
>> support licences for SLNX. The existing ones have expired, which means
>> that we cannot receive the needed support. This is something that is
>> affecting our customer globally Unfortunately,
>>
>> ZjQcmQRYFpfptBannerStart
>>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
>> sender before clicking on any links or attachments.
>>
>> ZjQcmQRYFpfptBannerEnd
>>
>> Internal
>>
>> Hi All
>>
>> This is a reminder regarding the Maintenance and support licences for
>> SLNX. The existing ones have expired, which means that we cannot
>> receive the needed support. This is something that is affecting our
>> customer globally
>>
>> Unfortunately, only few countries have ordered those and sent them to
>> us and we urgently need to have the countries to order the licence as
>> per the file attached. In case of questions you can reach out to us
>> directly
>>
>> Remember to place the order a 0 charges to GSK because:
>>
>> * Customer is already paying for them via the S&S fees
>> * The existing licences had been provided centrally hence each OpCo
>> did not have to suffer the cost of them back then
>>
>> Thank you for your support
>>
>> Kind Regards
>>
>> Sara Bulgarelli
>> Global Service Manager
>> Annuity & Service
>>
>> Ricoh Europe PLC
>> 20 Triton Street,
>> London, NW1 3BF
>> UK
>> Tel: +44 (0) 203 033 3503
>>
>> Mob: +39 3477899970
>> VoIP Ext: 1003503
>> Sara.Bulgarelli at ricoh-gs.com
>> www.ricoh-europe.com [6]
>>
>> [6]
>>
>> From: Jenny Carlin <Jenny.Carlin at ricoh-gs.com>
>> Sent: 14 October 2022 13:15
>> To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Diego Casella
>> <diego.casella at ricoh-la.com>; loflus at ricoh.com.au;
>> mizanur.rahman at smart-bd.com; Danilo de Souza Santos
>> <danilo.desouza at ricoh-la.com>; michael.fogeron at ricoh.ca; Mauricio
>> Correa Bazan <mauricio.correa at ricoh-la.com>; YuTian.Qin at cn.ricoh.com;
>> Patricia Cepeda Castiblanco <patricia.cepeda at ricoh-la.com>; Jean Carlo
>> Rojas Flores <jean.rojas at ricoh-la.com>; Per Jensen2
>> <per.jensen2 at ricoh.dk>; islam.albosaty_ios-egypt.com [3]
>> <islam.albosaty at ios-egypt.com>; Victoire Montier
>> <Victoire.MONTIER at ricoh.fr>; Christiane Antenbrink
>> <Christiane.Antenbrink at ricoh.de>; Sonny Ng <sonny.ng at ricoh.com.hk>;
>> Gabriella Szilágyi <gabriella.szilagyi at ricoh.hu>;
>> abhishek.bhadra at minosha.in; soenwono at moderndatasolusi.com; Darragh
>> Smith <Darragh.Smith at ricoh.ie>; Stefano Gelmetti
>> <stefano.gelmetti at ricoh.it>; Aya Yamanouchi
>> <Aya.Yamanouchi at jp.ricoh.com>; yerlan at apriority.kz;
>> skrishna at copycatgroup.com; Sandy.How at ricoh.com.my; Juan Pablo Perez
>> Zarco <pperez at ricoh-la.com>; Rowena Heesakkers
>> <rowena.heesakkers at ricoh.nl>; AOsman at ricoh.co.nz; aamir_seesam.biz [4]
>> <aamir at seesam.biz>; Lourdes Vega Simons <lourdes.vega at ricoh-la.com>;
>> so que tien Barrantes Oliva <giancarlo.barrantes at ricoh-la.com>;
>> Marvin.Lagasca at ricoh.com.ph; Artur Galczynski <AGalczynski at ricoh.pl>;
>> Ricardo Velhinho <RicardoVelhinho at ricoh.pt>; Rosa Barreras
>> <rosa.barreras at ricoh-la.com>; kwanghee.park at kr.ricoh.com; pflorea
>> <pflorea at roelgroup.com>; Julia Shilova <Julia.Shilova at ricoh.ru>;
>> arabdulrahman_jeraisy.com [5] <arabdulrahman at jeraisy.com>;
>> dorisho at ricoh.sg; Fedor Pisarcik <fedor.pisarcik at ricoh.sk>;
>> matthew.halfon at ricoh.co.za; Jose Niebla <jose.manuel.niebla at ricoh.es>;
>> Simon Vaucher <simon.vaucher at ricoh.ch>; ally.chen at ricoh.com.tw;
>> Norrawat.Kit at ricoh.co.th; jaimin at graphicint.com; Kevin Jarrett
>> <kevin.jarrett at ricoh-gs.com>; Tamara Cornatzer
>> <Tamara.Cornatzer at ricoh-usa.com>; Thong.DoQuang at ricoh.com.vn; Simon
>> Wilson <Simon.Wilson at ricoh-europe.com>; Karl Blower
>> <Karl.Blower at ricoh-gs.com>; Cynthia Emes <cynthia.emes at ricoh-gs.com>;
>> Piotr Katerzawa <Piotr.Katerzawa at ricoh.pl>
>> Cc: Abdul Hannan Siddi Inam Damad <abdul.d at graphicint.com>; Octavio
>> Perez Gambino <Octavio.Gambino at ricoh-la.com>; Daisy Chavarria Aguilar
>> <Daisy.Chavarria at ricoh-la.com>; Marcus Croker <mcroker at ricoh.com.au>;
>> Ann Supernaw <ann.supernaw at ricoh-usa.com>; Patricia Foong Swee See
>> <Patricia.Foong at ricoh.com.my>; Ana Maria Villarroel Albarran
>> <Ana.Villarroel at ricoh-la.com>; Luiz Leite <Luiz.Leite at ricoh-la.com>;
>> Toshifumi Mineta <toshifumi.mineta at jp.ricoh.com>; Silvia Diomedi
>> <Silvia.Diomedi at ricoh.it>; Oscar Garcia <oscar.garcia at ricoh-la.com>;
>> Simon Wilson <Simon.Wilson at ricoh-europe.com>
>> Subject: GSK SLNX licence renewal: Action required
>>
>> Internal
>>
>> Hello all,
>>
>> The SLNX GSK Maintenance and Support is going to expire on October
>> 27th 2022. Please ensure you order the new licences locally through
>> the normal channels within this timeframe to ensure no disruption to
>> service.
>>
>> Regards,
>>
>> Kind Regards / Met vriendelijke groeten / Cordialement / Mit
>> freundlichen Grüßen / 敬具
>>
>> Jenny Carlin
>>
>> Global Account Director
>>
>> UK Mobile: +447551 416294
>>
>> Email: jenny.Carlin at RICOH-GS.com
>>
>> [7]
>
> Ricoh Europe Holdings PLC is a company registered in England, under
> company number 06273215, with a registered office at 20 Triton Street,
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
> operated by: (i) Ricoh Europe PLC, a company registered in England
> under company number 00720944, with a registered office at 20 Triton
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in
> England under company number 01271033, with a registered office at
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh
> Capital Limited, a company registered in England under company number
> 03001351, with a registered office at 20 Triton Street, London, NW1 3BF
> Please consider the environment before printing this e-mail
>
> Este correo electrónico es confidencial. Si usted lo ha recibido por
> error sea consciente de ello. Por favor notifíquenoslo por correo
> electrónico y elimine el mensaje de su sistema. Por favor no lo copie o
> distribuya a terceras personas, pues dañaría la confidencialidad del
> mismo. Las comunicaciones por Internet no son seguras, por ello RICOH
> España S.L.U. no acepta la responsabilidad de los contenidos de este
> mensaje. Gracias por su ayuda.
>
> This email is confidential. If you have received it in error, you are
> on notice of this status. Please notify us immediately by email and
> then delete this message from your system. Please do not copy it for
> any purpose or disclose its contents to any other person: to do so
> could be a breach of confidence. Internet communications are not secure
> and therefore RICOH España S.L.U. does not accept responsibility for
> the contents of this message. Thank you for your assistance.
Links:
------
[1] http://www.ricoh.com.my/
[2] https://www.ricoh.com.my/
[3] http://islam.albosaty_ios-egypt.com/
[4] http://aamir_seesam.biz/
[5] http://arabdulrahman_jeraisy.com/
[6] http://www.ricoh-europe.com/
[7] http://www.ricoh.co.uk/
[8] http://www.moderndatasolusi.com/
[9] https://goo.gl/maps/ta17fqnTWbL2
[10] http://www.facebook.com/ricoheurope
[11] http://www.twitter.com/ricoheurope
[12] http://www.youtube.com/ricoheurope
[13] http://www.ricoh.es/
[14] http://www.facebook.com/ricohspain
[15] http://www.twitter.com/ricohspain
[16] http://www.youtube.com/ricohspain
[17] http://www.linkedin.com/company/ricoh-espana-slu
[18]
https://servicenow.gsk.com/sc_task.do?sys_id=c90c822e1b905554625243f0b24bcbcf&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%5Ecat_item.name%21%3DDLP+Policy+Request%5EORopened_by%3D51fd36a31baed550557e43f0b24bcb08%5EORDERBYDESCnumber
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