[It.team] RITM0510659

henry.sutanto at moderndatasolusi.com henry.sutanto at moderndatasolusi.com
Fri Jul 14 10:27:52 UTC 2023



Dear Patricia,

Noted by thank you.

Regards,

Henry

On 14-07-2023 17:19, Patricia Foong wrote:

> Thanks Julien for your support, appreciate it.
> 
> Dear Pak Henry,
> 
> I am attaching the old buildbook and you may try the method below as 
> well.
> 
> Let me know the progress.
> 
> Thanks.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Friday, July 14, 2023 6:14 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; yan at moderndatasolusi.com; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; idris at moderndatasolusi.com; 
> helpdesk at moderndatasolusi.com; 'it.team' 
> <it.team at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
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> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
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> 
> Internal
> 
> Hi,
> 
> Seems is the new build book in test.
> 
> If not works I advise to go on the old buid book 2.6 and get it from 
> it. Is integrated on the file excel to relative page of card reader 
> configuration.
> 
> @Sara Bulgarelli I suppose you can check the link why they don't have 
> access, probably due not Ricoh accounts.
> 
> Best Regards,
> 
> Julien Franco Alain, Perego
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: viernes, 14 de julio de 2023 12:07
> To: Henry Sutanto <henry.sutanto at moderndatasolusi.com>; 
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; idris at moderndatasolusi.com; 
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Thanks Pak Henry for your kind feedback.
> 
> Dear @'RES-BARCELONA-GSK', good day.
> 
> Are you able to act accordingly on the SLNX installation and also card 
> reader setting as they claim that they have problem with sign in to 
> below link?
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: henry.sutanto at moderndatasolusi.com 
> <henry.sutanto at moderndatasolusi.com>
> Sent: Friday, July 14, 2023 6:00 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Cc: soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>; yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; idris at moderndatasolusi.com; 
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: Re: RITM0510659
> 
> Dear Patricia, I will update according builtbook setup for today as 
> below : Good Afternoon, 1. My engineer has going to GSK adn do setup as 
> per buildbook, please check if SLNX can pushed already or not. 2. For 
> card reader setting we have problem
> 
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> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
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> 
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> 
> Dear Patricia,
> 
> I will update according builtbook setup for today as below :
> 
> Good Afternoon,
> 
> 1. My engineer has going to GSK adn do setup as per buildbook, please 
> check if SLNX can pushed already or not.
> 
> 2. For card reader setting we have problem with sign in to below link, 
> any advise please let us know.
> 
> Thank you & Regards,
> 
> Henry
> 
> On 14-07-2023 13:22, Patricia Foong wrote:
> 
> Thanks Sun Sun for your reply.
> 
> Dear Pak Henry,
> 
> Kindly ensure that an update is provided before end of business, today 
> (14th July) and not anything later as we wish to close out this ticket 
> before the weekend.
> 
> Thanks.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, July 14, 2023 2:09 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com; 
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
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> 
> Hi Patricia,
> 
> Sure Pak Henry will provide the update ya.
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 14 July 2023 12:11
> To: soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com; 
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> Dear Sun Sun,
> 
> I would assume the site visit as per scheduled that is today?
> 
> Do update the status before end of business today (Friday).
> 
> Thanks!
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, July 13, 2023 5:05 PM
> To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com; 
> helpdesk at moderndatasolusi.com; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> Importance: High
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Justyna,
> 
> Thank you for sharing the information. We will assign engineer to visit 
> & setting as per newest build book at GSK tomorrow. My service team 
> will update you the result tomorrow ya
> 
> Hi Helpdesk & Pak Henry,
> 
> As request, please make sure your engineer visit GSK and do the setting 
> as per newest buildbook attached and update the progress and result 
> ya..
> 
> Also the host name for the new device is pulmfp010 (confirmed with 
> Marcin Spiliszewski).
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: 13 July 2023 15:27
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; soenwono 
> <soenwono at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com
> Subject: RE: RITM0510659
> 
> Internal
> 
> Hi @Patricia Foong and @soenwono
> 
> The host name for the new device is pulmfp010 (confirmed with Marcin 
> Spiliszewski).
> 
> Please schedule technician for the installation, make sure device is 
> configured according to Buildbook (attached) and engineer will contact 
> GSSC before leaving the site to make sure machine is responding and 
> GSSC can complete task on their end.
> 
> Thanks!
> 
> Justyna
> 
> Kind regards,
> 
> Justyna Szcześniak
> Global Accounts Coordinator
>> Ricoh Business Services Polska Sp. z o.o.​
> Olivia Business Centre​
> Al. Grunwaldzka 472C​
> 80-309​ Gdansk
> Poland​
> 
> justyna.szczesniak at ricoh-europe.com> www.ricoh-europe.com [10]​
> 
> Annual leave planned: 14th till 17th of July, 2023
> 
> [10]
> 
> [11]   [12]   [13]
> 
> _ _
> 
> _RICOH Business Services Polska Sp. z o.o. with its registered seat at 
> Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of 
> entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII 
> Business Division of the National Court Register under the KRS number: 
> 0000786406, NIP 584-278-50-62, REGON: __383735584__ with share capital 
> in the amount of 10,000.00 PLN. __This message and any attachments may 
> contain confidential information for the use of the designated 
> recipients named above. If you are not the intended recipient, you are 
> hereby notified that you have received this communication in error and 
> that any review, disclosure, dissemination, distribution or copying of 
> it or its contents is strictly prohibited. If you have received this 
> communication in error, please notify the sender by return e-mail and 
> delete and/or destroy all copies of this communication and any 
> attachments._
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, July 13, 2023 9:35 AM
> To: soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; idris at moderndatasolusi.com
> Subject: RE: RITM0510659
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear Sun Sun,
> 
> Can you please provide an update on this matter and any progress?
> 
> Please continue to follow up with him and if still no information, let 
> me know and I will escalate centrally for support.
> 
> Thanks!
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Monday, July 10, 2023 6:05 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> Hello Sun Sun,
> 
> Any update from Pak Fachri and did you follow up with him please?
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, July 7, 2023 7:03 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi All,
> 
> We have tried to get the device name & hostname from local GSK Pak 
> Fachri and we have not received anything from him. He said he will 
> check with his global team and update us. we will try to follow up with 
> him again.
> 
> I attach my email communication to Pak Fachri
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 07 July 2023 16:55
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> No worries and unfortunately I have no access to ServiceNOW to obtain 
> the information.
> 
> Dear Sun Sun, good day.
> 
> All the IP and network details has been given below and the only 
> information that you need is the Hostname which you need to reach out 
> to local GSK for it.
> 
> IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway  - 
> 10.237.191.1
> 
> Kindly keep us posted when can the configuration be done in order to 
> close out this ticket soonest.
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Friday, July 7, 2023 4:38 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Hi @Patricia Foong
> 
> I meant RITM, sorry for the mistake.
> 
> Please see the screenshot from Service Now
> 
> IP - 10.237.191.51 / Subnet Mask - 255.255.255.192 / Gateway  - 
> 10.237.191.1
> 
> Regards,
> 
> Justyna
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, July 6, 2023 5:07 PM
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Thanks Justyna for your kind reply.
> 
> IP already provided in RIM;
> 
> Can you please help me to understand better what does RIM stands for? 
> Are you referring to RITM? How do we read it please, can you teach me?
> 
> In order to speed up this long open IMAC-D, can you share the IP to the 
> partner please.
> 
> Dear Sun Sun,
> 
> Please obtain network information from the local GSK without further 
> delay as they should have it and advise when can the site visit can be 
> schedule, the sooner the better please as this IMAC-D is long 
> pending..for many months and yet it is not close.
> 
> Thanks for all your support.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Thursday, July 6, 2023 8:30 PM
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; soenwono 
> <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Hi Sun Sun and Patricia,
> 
> Summarizing  - password will be sent directly to Sun Sun by Julien;
> 
> IP already provided in RIM;
> 
> Name/host name - still missing -  please ask local GSK to provide.
> 
> Thanks!
> 
> Justyna
> 
> Kind regards,
> 
> Justyna Szcześniak
> Global Accounts Coordinator
>> Ricoh Business Services Polska Sp. z o.o.​
> Olivia Business Centre​
> Al. Grunwaldzka 472C​
> 80-309​ Gdansk
> Poland​
> 
> justyna.szczesniak at ricoh-europe.com> www.ricoh-europe.com [10]​
> 
> Annual leave planned: 14th till 17th of July, 2023
> 
> [10]
> 
> [11]   [12]   [13]
> 
> _ _
> 
> _RICOH Business Services Polska Sp. z o.o. with its registered seat at 
> Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of 
> entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII 
> Business Division of the National Court Register under the KRS number: 
> 0000786406, NIP 584-278-50-62, REGON: __383735584__ with share capital 
> in the amount of 10,000.00 PLN. __This message and any attachments may 
> contain confidential information for the use of the designated 
> recipients named above. If you are not the intended recipient, you are 
> hereby notified that you have received this communication in error and 
> that any review, disclosure, dissemination, distribution or copying of 
> it or its contents is strictly prohibited. If you have received this 
> communication in error, please notify the sender by return e-mail and 
> delete and/or destroy all copies of this communication and any 
> attachments._
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Wednesday, July 5, 2023 1:39 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee See 
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0510659
> 
> Internal
> 
> Ho Soenwono / @#REU-GSK-IMACD,
> 
> For Password: If is write on the build book to contact GSSC and you 
> contact the client they not going to answer. Is not your first device 
> on GSK you should know the process.  (not going to have the password by 
> write to all world only if you write only to GSSC) I going to write to 
> you the password to keep safe and not give to anyone different from the 
> field tech do the intervention.
> 
> For Name: Client must provide the information, is written on the ritm 
> the name to use @#REU-GSK-IMACD (if I remember well)
> 
> For IP and network information: Client must provide it. Or have place 
> it on the RITM. IP need to be unique or create conflict. 
> @#REU-GSK-IMACD please ask officially to the client if not already on 
> the ritm
> 
> Best Regards,
> 
> Julien Franco Alain, Perego
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: miércoles, 5 de julio de 2023 13:00
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 
> #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi Pat,
> 
> We have tried to check with Pak Fachri local GSK. But seems he is a bit 
> confused and  doesn't know anything about information that we need
> 
> Can you help us to check with global GSK or can you advise who should 
> we contact to?
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 05 July 2023 16:53
> To: soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
> 
> Dear Sun Sun, good day.
> 
> Can you please provide an update if you managed to obtain the Hostname 
> and device information from the local GSK in order to proceed to 
> configure the device as per buildbook.
> 
> We have not heard back from you since 25th Jun and do let us know if 
> you need any support in order to move forward.
> 
> Kindly come back to me by tomorrow-Thursday (6th Jun), before end of 
> business.
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Sunday, June 25, 2023 8:49 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Natalie,
> 
> Ohh Oka then we will check with local GSK for Hostname, Device name 
> information.
> 
> Hi IT Team,
> 
> Please take note that we need to get the hostname, device name 
> information from local GSK.
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 20 June 2023 19:24
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> Thanks Natalia for your kind reply.
> 
> Dear Sun Sun,
> 
> Kindly ensure that you obtained the required information from the local 
> GSK and have the device configure as per buildbook soonest.
> 
> If you are not ablet to get support at the local level, please bring to 
> our attention as we do not wish to drag on this IMAC-D where SLA 
> applies.
> 
> Thanks for all your support.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Tuesday, June 20, 2023 6:10 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Dear all,
> 
> Please be informed that these information's should be provided by local 
> GSK
> 
> @soenwono, please check with user.
> 
> Thank you.
> 
> Best regards,
> 
> Natalia Kawczyńska
> 
> Global Accounts Coordinator
> 
> Ricoh Business Services
> Olivia Business Centre
> 
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> natalia.kawczynska at ricoh-europe.com
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Tuesday, 20 June 2023 05:40
> To: soenwono <soenwono at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear @'#REU-GSK-IMACD' and @RES-BARCELONA-GSK,
> 
> Do you have that information on hand or should PTM can it from the 
> local GSK? Or where can we obtain it please.
> 
> But there are items that we cannot find inside the buildbook like 
> Hostname, Device name information.
> 
> Thanks.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, June 20, 2023 11:30 AM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> Importance: High
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Pat & Nigel,
> 
> Sorry for our late response. Our IT team has visited GSK and already 
> refer to the GSK Buildbook.
> 
> But there are items that we cannot find inside the buildbook like 
> Hostname, Device name information. Can you advise the instruction 
> _"Refer to GSK Device setting list & also contact GSSC for Details_" on 
> picture below please.
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 20 June 2023 7:01
> To: soenwono <soenwono at moderndatasolusi.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> PLEASE RESPOND Sun Sun!
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Friday, June 16, 2023 5:22 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> Hello Sun Sun and Henry, good day.
> 
> Have you not visited the site to have the device configured as per 
> buildbook?
> 
> Last email was dated 25th May and thereafter, no further update.
> 
> Please revert has the configuration been done as per buildbook? If no, 
> WHEN can it be done.
> 
> Kindly respond by today.
> 
> Thanks.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  29th June
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, May 25, 2023 8:26 PM
> To: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Nigel,
> 
> Thank you for your feedback. On Monday, my IT Team will visit GSK again 
> and will look into it ya
> 
> Hi IT Team,
> 
> Please take note on this comment from Nigel and please check carefully 
> on next Monday ya
> 
> The build book has obviously still not been followed , Firstly on the 
> home screen of the WIM it shows that the host name has not been set 
> neither has the Device name or location , all these are to be set in 
> the build book , further to this I am not able to login to the device 
> as the admin password has not been set to the GSK standard one which is 
> again another setting in the build book that should have been followed 
> . Also can the IP address and Host name of the new device be clarified 
> as the IP address in the RITM is used by PULMFP009
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: 25 May 2023 15:30
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See 
> <Patricia.Foong at ricoh.com.my>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM0510659
> 
> Hi Soenwono,
> 
> The build book has obviously still not been followed , Firstly on the 
> home screen of the WIM it shows that the host name has not been set 
> neither has the Device name or location , all these are to be set in 
> the build book , further to this I am not able to login to the device 
> as the admin password has not been set to the GSK standard one which is 
> again another setting in the build book that should have been followed 
> . Also can the IP address and Host name of the new device be clarified 
> as the IP address in the RITM is used by PULMFP009
> 
> Kind Regards
> 
> Nigel Forster
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: 25 May 2023 09:17
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 
> #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: RITM0510659
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi All,
> 
> Sorry for my late responds. Yes our engineer has configured the unit 
> following all the settings as per buildbook. Please check and advise.
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 22 May 2023 17:13
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RITM0510659
> 
> Dear All,
> 
> Please allow me to change the subject title to : RITM0510659.
> 
> Dear Sun Sun,
> 
> Did you send the engineer back to site to configure as per buildbook?
> 
> Please have it scheduled and advise when it is done. Otherwise we won't 
> able to close the ticket.
> 
> Thanks.
> 
> Advance Leave Notice:  19th May (OOO for Team Building)
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Monday, May 22, 2023 6:06 PM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'it.team' <it.team at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> HI @Soenwono,
> 
> Please advise if printers were configured correctly.
> 
> Thanks!
> 
> Best regards,
> 
> Natalia Kawczyńska
> 
> Global Accounts Coordinator
> 
> Advance leave notice:  2-6 of June 2023
> 
> Ricoh Business Services
> Olivia Business Centre
> 
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> natalia.kawczynska at ricoh-europe.com
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, 16 May 2023 05:26
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; 'Henry Sutanto' 
> <henry.sutanto at moderndatasolusi.com>; 'it.team' 
> <it.team at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi All,
> 
> Tomorrow our engineer will visit and do a manual checking in the 
> machine ya. We will give an update later ya.
> 
> Btw to helps our engineer, can you please advise which part that has 
> not been set as per buildbook?
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 15 May 2023 12:16
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; Henry Sutanto 
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun  Sun, good day.
> 
> Can you please take a look why the device still not set as per build 
> book? Attached is a copy of GSK build book for your further action.
> 
> Make sure every step of build book has been followed correctly and all 
> steps without any exception.
> 
> Kindly confirm your next site visit so that I can inform the GSSC team 
> upfront to check the device once you have completed the set up.
> 
> PLEASE email @RES-BARCELONA-GSK once you have configured the device as 
> per build book and do not know why the engineer/technician is not 
> following the build book, causing several trip visit for just this one 
> IMAC-D and delay the entire process.
> 
> Looking forward to your kind confirmation of site visit schedule 
> soonest.
> 
> Thank you in advance.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday:  Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Monday, May 15, 2023 5:31 AM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Hi,
> 
> To confirm that the printer still has not been set up by buildbook 
> correctly according in the way it has to be. Send again a field tech 
> and make sure every step of buildbook has been followed correctly and 
> all steps without any exception.
> 
> Regards,
> 
> Jonathan Alarcon.
> 
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: sábado, 13 de mayo de 2023 14:08
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee 
> See <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi GSSC team,
> 
> Please find the IP address of  the new devices IMC 300F at GSK 
> Pulogadung at the attachment file
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: 11 May 2023 18:55
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See 
> <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Internal
> 
> Hi,
> 
> Please provide the IP of the new device evidently is not the same of 
> the old device appear online.
> 
> Best Regards,
> 
> Julien Franco Alain, Perego
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: jueves, 11 de mayo de 2023 13:48
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi All
> 
> Confirm we have setting the unit as per buildbook and the unit is 
> online. Please advise and let us know if you need our extra  assistance 
> in the GSK site.
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 08 May 2023 19:34
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun,
> 
> I am attaching a copy of GSK buildbook and please ensure that you 
> follow accordingly without before GSSC can push down SLNX on the new 
> device , otherwise you may go back for multiple trip to complete this 
> IMAC-D.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: 4th May
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: Monday, May 8, 2023 7:19 PM
> To: soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Hi,
> 
> No idea what is the status of the new printer.
> 
> Is more you need us for complete the installation.
> 
> If old device need to be removed and new put in place of old one and 
> have SLNX installed.
> 
> Only stuff I can see the new device is not online and probably the old 
> one is online.
> 
> Best Regards,
> 
> Julien Franco Alain, Perego
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: lunes, 8 de mayo de 2023 13:06
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; Patricia Foong Swee 
> See <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; 'Erik Reinaldo' 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi GSSC team,
> 
> So what you need from our side? Do you need my engineer to be on site?
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Sent: 08 May 2023 17:33
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>; 'dedy' <dedy at moderndatasolusi.com>; 
> soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Internal
> 
> Hi Patricia,
> 
> seems the device online continue to be the MP 301
> 
> If this device IM C300
> 
> Going to be put online we can proceed with what can seems a Tech 
> Refresh.
> 
> I put the note for license ok on the RITM0510659 /  SCTASK0800509 [14], 
> (in this way this control point is ok)
> 
> Be sure at 1000% the new device going to be configured by Build book, 
> card reader included and at remote settings compliant with Ricoh 
> Standard.
> 
> Best Regards,
> 
> Julien Franco Alain, Perego
> Technical Support Specialist L2
> 
> Global Solution Support Centre
> 
> Ricoh Spain S.L.U.
> 
> [3]
> 
> [4]   [5]   [6]   [7]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: lunes, 8 de mayo de 2023 11:43
> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; RES-BARCELONA-GSK 
> <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Dear GSSC team, good day.
> 
> In case you are not sure which key license for RITM0510659 /  
> SCTASK0800509 [14], I would like to copy and paste it here for your 
> further action.
> 
> No.
> 
> EDPCode
> 
> Solution
> 
> Key
> 
> QTY
> 
> PO #012-2
> 
> 1
> 
> 421290
> 
> RICOH Streamline NX v3  Base 1 Device License for MA over 500
> 
> LMTCQ-99X9J-NVL4Z-FYAG2-EQB37
> 
> 1
> 
> IMAC-D (IM C300F)
> 
> 2
> 
> 421301
> 
> RICOH Streamline NX v3  Print 1 Device License for MA over 500
> 
> LH82Q-NHHUX-RNSB3-WZBQ7-DMNXL
> 
> 1
> 
> 3
> 
> 421312
> 
> RICOH Streamline NX v3  Scan & Capture 1 Device License for MA over 500
> 
> LVWCA-JWLYB-E54SD-ESLVN-MAQJB
> 
> 1
> 
> 4
> 
> 421178
> 
> RICOH Streamline NX 10 Point License for 3 year M&S
> 
> LM7L9-79ECN-QVLE7-K9END-UWP69
> 
> 1
> 
> 5
> 
> 421183
> 
> RICOH Streamline NX 100 Point License for 3 year M&S
> 
> LZ7NN-JAQK6-4U4YX-E626H-DWESG
> 
> 1
> 
> 6
> 
> 421188
> 
> RICOH Streamline NX 1,000 Point License for 3 year M&S
> 
> L877Q-MWA3J-R7QY3-YVZ7E-LJENV
> 
> 1
> 
> Cheers.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: 4th May
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
> Sent: Monday, May 8, 2023 4:57 PM
> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; Erik Reinaldo 
> <Erik at moderndatasolusi.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Hi @RES-BARCELONA-GSK,
> 
> Could you please check if RITM0510659 /  SCTASK0800509 [14] can be 
> closed now as we have the licese?
> 
> Thanks!
> 
> Best regards,
> 
> Natalia Kawczyńska
> 
> Global Accounts Coordinator
> 
> Advance leave notice:  2-6 of June 2023
> 
> Ricoh Business Services
> Olivia Business Centre
> 
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> natalia.kawczynska at ricoh-europe.com
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Monday, 8 May 2023 09:44
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Sara 
> Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>; erik at moderndatasolusi. 
> com <erik at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> Importance: High
> 
> This message was sent from an external source. Please be careful 
> opening attachments/links or replying to sources you don't know.
> 
> Hi Pat,
> 
> Please find the detail of SLNX License and M&S license at the 
> attachment file.
> 
> Hope it's clear now.
> 
> Thank you.
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 05 May 2023 15:46
> To: soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Thank you Sun Sun and I am looking forward to it as I do not  believe 
> that RAPO will take such long to provide a respond.
> 
> Again, thanks for all your help and provide an update next Monday, if 
> not we need to intervent.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: 4th May
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, May 4, 2023 2:59 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Patricia,
> 
> We are still waiting from RAPO to give us the breakdown. We'll follow 
> up again today
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 03 May 2023 19:50
> To: soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun, good day.
> 
> Please be informed that we have not received your reply on this license 
> key matter which you need to populate into the attached template ever 
> since 19th Apr!
> 
> And also which license key is for SLNX and M&S of the one (1) device of 
> IMC 300F for GSK Pulogadung site.
> 
> Your delay in respond has caused delay in closing the IMAC-D for 
> Pulogadung site and we have been escalated!!
> 
> We seek your upmost support to come back to us by tomorrow (Thu) before 
> end of business.
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: 4th May
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Wednesday, April 19, 2023 5:02 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun,
> 
> Your zip files that you shared for the licenses, it is very confusing 
> as I try to extract it and some license key seems to be the SAME.
> 
> Need your support to input the M &S license key for EXISTING GSK 
> devices into this template (file name : M & S license Key Template) as 
> requested as for our easy reference and record.
> 
> And which one for SLNX and M&S license key for the one (1) device of 
> IMC 300F for GSK Pulogadung site.
> 
> Please revert soonest in order to close out these 2 items.
> 
> Thanks!
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Tuesday, April 18, 2023 11:36 PM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; '#REU-GSK-IMACD' 
> <GSK-IMACD at ricoh-europe.com>
> Cc: 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>; 
> 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; 'dedy' 
> <dedy at moderndatasolusi.com>; 'RES-BARCELONA-GSK' 
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun,
> 
> I would like to follow up the license key to be tabulated into the 
> template for M & S license itself and share as soon as possible.
> 
> And has the installation been successfully installed on 15th Apr as per 
> GSK buildbook?
> 
> Please take note that SLNX cannot be installed without you providing us 
> the SLNX and M&S license key for the one (1) device of IMC 300F for GSK 
> Pulogadung site.
> 
> What you gave us is the entire  M& S license for existing and this IMC 
> 300F.
> 
> Your delay of getting this done will delay the SLNX installation...
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Friday, April 14, 2023 2:58 PM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD 
> <GSK-IMACD at ricoh-europe.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun,
> 
> Can you please be kind to input the M &S license key for EXISTING GSK 
> devices into this template (file name : M & S license Key Template) as 
> requested as for our easy reference and record.
> 
> Again, I am sending the GSK buildbook and please ensure that every 
> single step is FOLLOWED.
> 
> Adding @#REU-GSK-IMACD
> 
> Dear Natalia,
> 
> Please take note that SLNX license key been obtained as attached for 
> Pulogadung site and PTM will install the device tomorrow 15th Apr 
> (Saturday).
> 
> Dear GSSC,
> 
> Kindly revert if anything else needed from the partner in order to push 
> out SLNX tomorrow.
> 
> Thanks.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, April 13, 2023 6:21 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: yan at moderndatasolusi.com; 'fitri at moderndatasolusi. com' 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Patricia,
> 
> Please find SLNX license and M&S license for new unit IMC 300F for GSK 
> Pulogadung site and also M&S license for existing unit at the 
> attachment file.
> 
> Tomorrow my engineer team will be in GSK Pulogadung, so we hope GSSC 
> Team can push the SLNX software by tomorrow.
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 12 April 2023 9:40
> To: soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: yan at moderndatasolusi.com; fitri at moderndatasolusi. com 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun, good day.
> 
> Can you please update if the M & S license key is ready to be shared 
> now?
> 
> Thank you.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Tuesday, April 4, 2023 1:15 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>
> Cc: yan at moderndatasolusi.com; fitri at moderndatasolusi. com 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>; 
> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Dear Sun Sun, good day.
> 
> Wonderful news and we would expect license keys are ready to be share 
> next week.
> 
> Please share it with me as I need to keep a record , @Sara Bulgarelli 
> and @RES-BARCELONA-GSK for their further action.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, April 4, 2023 10:44 AM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; fitri at moderndatasolusi. com 
> <fitri at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> Hi Pat, For your update this M&S license will be ordered today. 
> hopefully by next week we can get the license key and share it to 
> global team soon ya ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ 
> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
> 
> ZjQcmQRYFpfptBannerStart
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Pat,
> 
> For your update this M&S license will be ordered today. hopefully by 
> next week we can get the license key and share it to global team soon 
> ya
> 
> Description
> 
> EDP
> 
> QTY
> 
> SLNX v3 M&S 1Point 3yr
> 
> 421173
> 
> 1
> 
> SLNX v3 M&S 10Point 3yr
> 
> 421178
> 
> 7
> 
> SLNX v3 M&S 100Point 3yr
> 
> 421183
> 
> 3
> 
> SLNX v3 M&S 1000Point 3yr
> 
> 421188
> 
> 6
> 
> Thank you
> 
> Regards,
> 
> Soenwono Suprapto | GMA & Direct Dept Head
> 
> T: +62 21-27937489
> 
> F: +62 21-27937486
> 
> M: +62-87771697791
> 
> www.moderndatasolusi.com [8]
> 
> PT MODERN DATA SOLUSI
> 
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - 
> Jakarta Selatan 12240 [9]
> 
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 22 February 2023 15:59
> To: soenwono <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!! 1st Reminder!!
> 
> 1st Reminder
> 
> Dear Sun Sun, good day.
> 
> I am getting worry if you have place the license ordering to RAPO SCM 
> ..
> 
> Please provide visibility if you have any issue to raise a PO and share 
> the license keys soonest.
> 
> Do take note that you are NOT allowed to charge GSK for this as it has 
> been covered on your S & S fees that you collected.
> 
> Could I expect a respond from you today-Wed (22nd Feb) before end of 
> business day please.
> 
> Thanks in advance.
> 
> Advance Leave Notice:  Nil
> 
> Public Holiday: Nil
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> From: Patricia Foong
> Sent: Friday, February 17, 2023 10:39 AM
> To: Soenwono Suprapto <soenwono at gmail.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono 
> <soenwono at moderndatasolusi.com>
> Cc: yan at moderndatasolusi.com
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required. 
> URGENT!!
> 
> _URGENT!_
> 
> _ _
> 
> _Dear Sun Sun, good day._
> 
> _ _
> 
> _I would like to send you a reminder on this topic as it is __URGENT 
> __to have it order in order to receive L3 support from GSSC team._
> 
> _ _
> 
> _Can I expect this be done either today or latest next Monday as it is 
> __CRUCIAL__ to have it done._
> 
> _ _
> 
> _Do be reminded that you need share the license key with us in order 
> for GSSC to take course of action._
> 
> _ _
> 
> _Below is the sample of format that you need to share with us upon 
> license key availability._
> 
> _ _
> 
> _PLEASE contact my mobile if you have any questions._
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> * Cust.
> Name
> 
> QTY
> 
> Item
> 
> Description
> 
> Serial
> 
> Product Keys/License
> 
> GSK
> 
> 9
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0001
> 
> LMVSK-R5TUS-3XE6K-TDDS7-PYUYZ
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0002
> 
> LNHWV-Z7YMJ-3RELM-YS6AQ-NGMRS
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0003
> 
> LQ8WQ-H9LL3-2Q6M3-6Q67Y-CKJJQ
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0004
> 
> LRAPA-SS39L-G9U4D-44H3U-EC34Y
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0005
> 
> LRL33-9M2R2-L4M7V-PRKMB-EYFGY
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0006
> 
> LRWJF-LNHAQ-NQLGB-ATD3P-5VJAB
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0007
> 
> LSC5E-SR2WS-S7T2S-T38MR-ZQP43
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0008
> 
> LSG66-8975Z-S7FMG-9NJAM-P33WP
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0009
> 
> LTBMH-BE83A-VKRY5-DE92E-4JRUS
> 
> GSK
> 
> 6
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0010
> 
> LLAZS-E6ZYM-M9Y5P-NYNAN-H5VRY
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0011
> 
> LPQ6E-RMPER-4ZNK5-C9JTE-RBEQU
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0012
> 
> LSSPQ-JVNSC-8CJHE-LZH3M-5VQAU
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0013
> 
> LUMF6-TG2Q5-8L7T7-Y7GPJ-2GAG7
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0014
> 
> LV7ZE-THQT6-DU9LU-XR375-SKWEA
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0015
> 
> LYW39-ERYEJ-DK3XT-M53HE-MVALJ
> 
> GSK
> 
> 9
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0016
> 
> LPD3S-GWMGG-4FKZ2-R9N8D-9853Q
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0017
> 
> LPQJT-YV6XQ-FZMX8-SASFH-576AX
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0018
> 
> LPSNY-9RZ5J-BEYW6-FV68M-9L5YJ
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0019
> 
> LQ92W-WZSYU-Z98SN-Y8E9G-5TCUK
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0020
> 
> LQ9TN-ZF3Y5-V9JSY-YCZLN-HK78B
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0021
> 
> LQ9TR-7T83Q-Z9RYZ-SAZ2E-D287D
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0022
> 
> LQGFW-J5BKP-69CYH-PVKPC-L4CW4
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0023
> 
> LQKQ4-QHYND-WAEF9-4FYHA-FD2CK
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0024
> 
> LQR58-N64SG-UQHHL-RGSBT-MQFXL
> 
> _ _
> 
> _ _
> 
> Advance Leave Notice:  1st Feb
> 
> Public Holiday: 6th Feb
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> _ _
> 
> From: Patricia Foong
> Sent: Monday, February 13, 2023 5:21 PM
> To: Soenwono Suprapto <soenwono at gmail.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono 
> <soenwono at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required
> 
> _Dear Sun Sun, good day._
> 
> _ _
> 
> _Global team has came back and confirmed that :_
> 
> _ _
> 
> Please see below for the SLNX M&S quantities for 6 Devices that you 
> have with GSK:
> 
> Description
> 
> EDP
> 
> QTY
> 
> SLNX v3 M&S 1Point 3yr
> 
> 421173
> 
> 1
> 
> SLNX v3 M&S 10Point 3yr
> 
> 421178
> 
> 7
> 
> SLNX v3 M&S 100Point 3yr
> 
> 421183
> 
> 3
> 
> SLNX v3 M&S 1000Point 3yr
> 
> 421188
> 
> 6
> 
> _ _
> 
> _Do take note that the "Qty" column __does not __refer to your number 
> of devices with GSK but is how many unit of SLNX v3 M & S that you need 
> to order._
> 
> _ _
> 
> _Hope that clarifies and do revert should you have further questions._
> 
> _ _
> 
> _Cheers._
> 
> _ _
> 
> _ _
> 
> Advance Leave Notice:  1st Feb
> 
> Public Holiday: 6th Feb
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> _ _
> 
> From: Patricia Foong
> Sent: Monday, February 13, 2023 5:03 PM
> To: Soenwono Suprapto <soenwono at gmail.com>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono 
> <soenwono at moderndatasolusi.com>
> Subject: RE: URGENT: GSK SLNX licence renewal: Action required
> 
> _Dear Sun Sun, _
> 
> _ _
> 
> _Thank you for matching the number of units and this table was 
> calculated way before the migration took place._
> 
> _ _
> 
> _We are getting the global team to re-calculate and get back to you._
> 
> _ _
> 
> _Please wait for our advice._
> 
> _ _
> 
> _Cheers._
> 
> _ _
> 
> _ _
> 
> Advance Leave Notice:  1st Feb
> 
> Public Holiday: 6th Feb
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> _ _
> 
> From: Soenwono Suprapto <soenwono at gmail.com>
> Sent: Friday, February 10, 2023 6:14 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Sara Bulgarelli 
> <Sara.Bulgarelli at ricoh-gs.com>; soenwono 
> <soenwono at moderndatasolusi.com>
> Subject: Re: URGENT: GSK SLNX licence renewal: Action required
> 
> Hi Patricia, As per our discussion, this SLNX license that we have to 
> order is only for existing units in GSK. In our MIF record, our 
> existing unit under GSK is only 6 units. details is below: Customer 
> Site Physical Address Unit SN Glaxo Welcomme
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Hi Patricia,
> 
> As per our discussion, this SLNX license that we have to order is only 
> for existing units in GSK.
> 
> In our MIF record, our existing unit under GSK is  only 6 units. 
> details is below:
> 
> Customer
> 
> Site
> 
> Physical Address
> 
> Unit
> 
> SN
> 
> Glaxo Welcomme Indonesia (GSK)
> 
> Jakarta
> 
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, 
> Indonesia, 12950
> 
> MPC 3503SP
> 
> E164M150185 / E164M150177
> 
> Glaxo Welcomme Indonesia (GSK)
> 
> Jakarta
> 
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, 
> Indonesia, 12950
> 
> MP 5002SP
> 
> W532M850037
> 
> Glaxo Welcomme Indonesia (GSK)
> 
> Jakarta
> 
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, 
> Indonesia, 12950
> 
> MP 5002SP
> 
> W532M850038
> 
> Glaxo Welcomme Indonesia (GSK)
> 
> Jakarta
> 
> Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, 
> Indonesia, 12950
> 
> MPC 3503SP
> 
> E164M150202
> 
> Glaxo Welcomme Indonesia (GSK)
> 
> Pulogadung
> 
> Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
> 
> SP 301
> 
> W903P700173
> 
> Glaxo Welcomme Indonesia (GSK)
> 
> Pulogadung
> 
> Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
> 
> IMC 300F
> 
> 3922PA51278
> 
> But inside the excel file GSK Renewal under Indonesia Sheet, the total 
> qty is 11.
> 
> Please advise how many licenses that we need to order?
> 
> Device M&S
> 
> The following M&S requires ordering to cover the devices for Streamline 
> NX Licenses for Base, Print and Scan
> 
> Country
> 
> Sum of SLNX Base Total
> 
> Sum of SLNX Full Total
> 
> Indonesia
> 
> 14
> 
> 14
> 
> Qty
> 
> Part no.
> 
> M&S Description
> 
> 4
> 
> 421178
> 
> RICOH Streamline NX 10 Point License for 3 year M&S
> 
> 3
> 
> 421183
> 
> RICOH Streamline NX 100 Point License for 3 year M&S
> 
> 3
> 
> 421188
> 
> RICOH Streamline NX 1000 Point License for 3 year M&S
> 
> 1
> 
> 421193
> 
> RICOH Streamline NX 10000 Point License for 3 year M&S
> 
> 11
> 
> Thank you
> 
> BR,
> 
> Soenwono.
> 
> On Fri, Feb 10, 2023 at 12:33 PM Patricia Foong 
> <Patricia.Foong at ricoh.com.my> wrote:
> 
> _Dear OpCos/Partners, good day._
> 
> _ _
> 
> _In ensure that we do not miss out any of the country for this request 
> and I am resending it to you._
> 
> _ _
> 
> _As at to-date, only Ricoh Thailand has provide the license key 
> numbers._
> 
> _ _
> 
> _A short note :_
> 
> _ _
> 
> * _The __existing devices __of Maintenance and support_ _licenses for 
> SLNX been expired__ and Europe marketing will no long support it_
> * _You are to order it and please refer to the attached file under your 
> country's tab to determine number of units to be ordered + the EDP 
> code_
> 
> _Below is the screen shot._
> 
> _                                                                       
>                   _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> _ _
> 
> * _Share the license key with me and __ at Sara Bulgarelli__ for our 
> further action_
> 
> _Sample is shown below : _
> 
> * Cust.
> Name
> 
> QTY
> 
> Item
> 
> Description
> 
> Serial
> 
> Product Keys/License
> 
> GSK
> 
> 9
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0001
> 
> LMVSK-R5TUS-3XE6K-TDDS7-PYUYZ
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0002
> 
> LNHWV-Z7YMJ-3RELM-YS6AQ-NGMRS
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0003
> 
> LQ8WQ-H9LL3-2Q6M3-6Q67Y-CKJJQ
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0004
> 
> LRAPA-SS39L-G9U4D-44H3U-EC34Y
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0005
> 
> LRL33-9M2R2-L4M7V-PRKMB-EYFGY
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0006
> 
> LRWJF-LNHAQ-NQLGB-ATD3P-5VJAB
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0007
> 
> LSC5E-SR2WS-S7T2S-T38MR-ZQP43
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0008
> 
> LSG66-8975Z-S7FMG-9NJAM-P33WP
> 
> GSK
> 
> 421178
> 
> RICOH STREAMLINE NX V3 10 POINTS M&S LIC
> 
> 221103ST0009
> 
> LTBMH-BE83A-VKRY5-DE92E-4JRUS
> 
> GSK
> 
> 6
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0010
> 
> LLAZS-E6ZYM-M9Y5P-NYNAN-H5VRY
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0011
> 
> LPQ6E-RMPER-4ZNK5-C9JTE-RBEQU
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0012
> 
> LSSPQ-JVNSC-8CJHE-LZH3M-5VQAU
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0013
> 
> LUMF6-TG2Q5-8L7T7-Y7GPJ-2GAG7
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0014
> 
> LV7ZE-THQT6-DU9LU-XR375-SKWEA
> 
> GSK
> 
> 421183
> 
> RICOH Streamline NX V3 100 Points M&S Li
> 
> 221103ST0015
> 
> LYW39-ERYEJ-DK3XT-M53HE-MVALJ
> 
> GSK
> 
> 9
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0016
> 
> LPD3S-GWMGG-4FKZ2-R9N8D-9853Q
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0017
> 
> LPQJT-YV6XQ-FZMX8-SASFH-576AX
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0018
> 
> LPSNY-9RZ5J-BEYW6-FV68M-9L5YJ
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0019
> 
> LQ92W-WZSYU-Z98SN-Y8E9G-5TCUK
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0020
> 
> LQ9TN-ZF3Y5-V9JSY-YCZLN-HK78B
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0021
> 
> LQ9TR-7T83Q-Z9RYZ-SAZ2E-D287D
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0022
> 
> LQGFW-J5BKP-69CYH-PVKPC-L4CW4
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0023
> 
> LQKQ4-QHYND-WAEF9-4FYHA-FD2CK
> 
> GSK
> 
> 421188
> 
> RICOH Streamline NX V3 1000 Points M&S L
> 
> 221103ST0024
> 
> LQR58-N64SG-UQHHL-RGSBT-MQFXL
> 
> _ _
> 
> _Can we have your kind co-operation and attention to have the ordering 
> done as soon as possible (best within this month - Feb) as I have not 
> heard back ever since my initial email to you._
> 
> _ _
> 
> _Should you have any questions, please come back to us and we will 
> assist you._
> 
> _ _
> 
> _Have a great weekends._
> 
> _ _
> 
> Advance Leave Notice:  1st Feb
> 
> Public Holiday: 6th Feb
> 
> Thank you.
> 
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
> 
> Mobile Phone : +6016 410 4493
> 
> patricia.foong at ricoh.com.my
> 
> RICOH (Malaysia) Sdn Bhd  (10078-W)
> 
> UG-D6, Level Upper Ground,
> 
> Utropolis Suites 2, Jalan Kontraktor U1/14,
> 
> 40150 Shah Alam, Selangor,
> 
> Malaysia.
> 
> Service Hotline: 1300 88 8228
> 
> Website: www.ricoh.com.my [1]
> 
> [2]
> 
> _This message together with any attachments is confidential and 
> intended solely for the person or entity to whom it is addressed. It 
> contains information that is confidential and that may be legally 
> privileged. If you are not the intended recipient (or if you have 
> received this message in error), please notify the sender immediately 
> by replying to this message and delete this e-mail (and any other 
> record of it) from your system. Please do not copy or use it for any 
> purpose. Recipient is advised to check this email and any attachments 
> for the presence of trojans or viruses. The company accepts no 
> liability for any damage caused by any virus transmitted by this 
> email._
> 
> _ _
> 
> From: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>
> Sent: Tuesday, February 7, 2023 10:36 PM
> To: Jenny Carlin <Jenny.Carlin at ricoh-gs.com>; Diego Casella 
> <diego.casella at ricoh-la.com>; Leon Oflus <loflus at ricoh.com.au>; 
> mizanur.rahman at smart-bd.com; Danilo de Souza Santos 
> <Danilo.deSouza at ricoh-la.com>; michael.fogeron at ricoh.ca; Mauricio 
> Correa Bazan <mauricio.correa at ricoh-la.com>; YuTian Qin 
> <YuTian.Qin at cn.ricoh.com>; Patricia Cepeda Castiblanco 
> <patricia.cepeda at ricoh-la.com>; Jean Carlo Rojas Flores 
> <jean.rojas at ricoh-la.com>; Per Jensen2 <per.jensen2 at ricoh.dk>; 
> islam.albosaty_ios-egypt.com [15] <islam.albosaty at ios-egypt.com>; 
> Victoire Montier <Victoire.MONTIER at ricoh.fr>; Christiane Antenbrink 
> <Christiane.Antenbrink at ricoh.de>; Sonny Ng <Sonny.Ng at ricoh.com.hk>; 
> abhishek.bhadra at minosha.in; soenwono <soenwono at moderndatasolusi.com>; 
> Darragh Smith <Darragh.Smith at ricoh.ie>; Stefano Gelmetti 
> <stefano.gelmetti at ricoh.it>; Aya Yamanouchi 
> <Aya.Yamanouchi at jp.ricoh.com>; yerlan at apriority.kz; 
> skrishna at copycatgroup.com; Sandy How <Sandy.How at ricoh.com.my>; Juan 
> Pablo Perez Zarco <pperez at ricoh-la.com>; Rowena Heesakkers 
> <rowena.heesakkers at ricoh.nl>; Aaron Osman <AOsman at ricoh.co.nz>; 
> aamir_seesam.biz [16] <aamir at seesam.biz>; Lourdes Vega Simons 
> <lourdes.vega at ricoh-la.com>; so que tien Barrantes Oliva 
> <giancarlo.barrantes at ricoh-la.com>; Marvin Lagasca 
> <Marvin.Lagasca at ricoh.com.ph>; Artur Galczynski <AGalczynski at ricoh.pl>; 
> Ricardo Velhinho <RicardoVelhinho at ricoh.pt>; Rosa Barreras 
> <rosa.barreras at ricoh-la.com>; Park Kwanghee (박 광희) 
> <Kwanghee.Park at kr.ricoh.com>; pflorea <pflorea at roelgroup.com>; Julia 
> Shilova <Julia.Shilova at ricoh.ru>; arabdulrahman_jeraisy.com [17] 
> <arabdulrahman at jeraisy.com>; Doris Ho <dorisho at ricoh.sg>; Fedor 
> Pisarcik <fedor.pisarcik at ricoh.sk>; Jose Niebla 
> <jose.manuel.niebla at ricoh.es>; Simon Vaucher <simon.vaucher at ricoh.ch>; 
> Ally Chen <ally.chen at ricoh.com.tw>; Norrawat.Kit at ricoh.co.th; 
> jaimin at graphicint.com; Kevin Jarrett <kevin.jarrett at ricoh-gs.com>; 
> Tamara Cornatzer <tamara.cornatzer at ricoh-usa.com>; Thong Do Quang 
> <Thong.DoQuang at ricoh.com.vn>; Simon Wilson 
> <Simon.Wilson at ricoh-europe.com>; Karl Blower 
> <Karl.Blower at ricoh-gs.com>; Cynthia Emes <cynthia.emes at ricoh-gs.com>; 
> Piotr Katerzawa <Piotr.Katerzawa at ricoh.pl>; Donovan Visser 
> <Donovan.Visser at ricoh.co.za>
> Cc: Abdul Hannan Siddi Inam Damad <abdul.d at graphicint.com>; Octavio 
> Perez Gambino <Octavio.Gambino at ricoh-la.com>; Daisy Chavarria Aguilar 
> <Daisy.Chavarria at ricoh-la.com>; Marcus Croker <mcroker at ricoh.com.au>; 
> Ann Supernaw <ann.supernaw at ricoh-usa.com>; Patricia Foong 
> <Patricia.Foong at ricoh.com.my>; Ana Villarroel Albarran 
> <Ana.Villarroel at ricoh-la.com>; Luiz Leite <Luiz.Leite at Ricoh-la.com>; 
> Toshifumi Mineta <toshifumi.mineta at jp.ricoh.com>; Silvia Diomedi 
> <Silvia.Diomedi at ricoh.it>; Oscar Garcia <oscar.garcia at ricoh-la.com>; 
> Simon Wilson <Simon.Wilson at ricoh-europe.com>
> Subject: URGENT: GSK SLNX licence renewal: Action required
> Importance: High
> 
> Internal Hi All This is a reminder regarding the Maintenance and 
> support licences for SLNX. The existing ones have expired, which means 
> that we cannot receive the needed support. This is something that is 
> affecting our customer globally Unfortunately,
> 
> ZjQcmQRYFpfptBannerStart
> 
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this 
> sender before clicking on any links or attachments.
> 
> ZjQcmQRYFpfptBannerEnd
> 
> Internal
> 
> Hi All
> 
> This is a reminder regarding the Maintenance and support licences for 
> SLNX. The existing ones have expired, which means that we cannot 
> receive the needed support. This is something that is affecting our 
> customer globally
> 
> Unfortunately, only few countries have ordered those and sent them to 
> us and we urgently need to have the countries to order the licence as 
> per the file attached. In case of questions you can reach out to us 
> directly
> 
> Remember to place the order a 0 charges to GSK because:
> 
> * Customer is already paying for them via the S&S fees
> * The existing licences had been provided centrally hence each OpCo did 
> not have to suffer the cost of them back then
> 
> Thank you for your support
> 
> Kind Regards
> 
> Sara Bulgarelli
> Global Service Manager
> Annuity & Service
> 
> Ricoh Europe PLC
> 20 Triton Street,
> London, NW1 3BF
> UK
> Tel: +44 (0) 203 033 3503
> 
> Mob: +39 3477899970
> VoIP Ext: 1003503
> Sara.Bulgarelli at ricoh-gs.com
> www.ricoh-europe.com [10]
> 
> [10]
> 
> From: Jenny Carlin <Jenny.Carlin at ricoh-gs.com>
> Sent: 14 October 2022 13:15
> To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; Diego Casella 
> <diego.casella at ricoh-la.com>; loflus at ricoh.com.au; 
> mizanur.rahman at smart-bd.com; Danilo de Souza Santos 
> <danilo.desouza at ricoh-la.com>; michael.fogeron at ricoh.ca; Mauricio 
> Correa Bazan <mauricio.correa at ricoh-la.com>; YuTian.Qin at cn.ricoh.com; 
> Patricia Cepeda Castiblanco <patricia.cepeda at ricoh-la.com>; Jean Carlo 
> Rojas Flores <jean.rojas at ricoh-la.com>; Per Jensen2 
> <per.jensen2 at ricoh.dk>; islam.albosaty_ios-egypt.com [15] 
> <islam.albosaty at ios-egypt.com>; Victoire Montier 
> <Victoire.MONTIER at ricoh.fr>; Christiane Antenbrink 
> <Christiane.Antenbrink at ricoh.de>; Sonny Ng <sonny.ng at ricoh.com.hk>; 
> Gabriella Szilágyi <gabriella.szilagyi at ricoh.hu>; 
> abhishek.bhadra at minosha.in; soenwono at moderndatasolusi.com; Darragh 
> Smith <Darragh.Smith at ricoh.ie>; Stefano Gelmetti 
> <stefano.gelmetti at ricoh.it>; Aya Yamanouchi 
> <Aya.Yamanouchi at jp.ricoh.com>; yerlan at apriority.kz; 
> skrishna at copycatgroup.com; Sandy.How at ricoh.com.my; Juan Pablo Perez 
> Zarco <pperez at ricoh-la.com>; Rowena Heesakkers 
> <rowena.heesakkers at ricoh.nl>; AOsman at ricoh.co.nz; aamir_seesam.biz [16] 
> <aamir at seesam.biz>; Lourdes Vega Simons <lourdes.vega at ricoh-la.com>; so 
> que tien Barrantes Oliva <giancarlo.barrantes at ricoh-la.com>; 
> Marvin.Lagasca at ricoh.com.ph; Artur Galczynski <AGalczynski at ricoh.pl>; 
> Ricardo Velhinho <RicardoVelhinho at ricoh.pt>; Rosa Barreras 
> <rosa.barreras at ricoh-la.com>; kwanghee.park at kr.ricoh.com; pflorea 
> <pflorea at roelgroup.com>; Julia Shilova <Julia.Shilova at ricoh.ru>; 
> arabdulrahman_jeraisy.com [17] <arabdulrahman at jeraisy.com>; 
> dorisho at ricoh.sg; Fedor Pisarcik <fedor.pisarcik at ricoh.sk>; 
> matthew.halfon at ricoh.co.za; Jose Niebla <jose.manuel.niebla at ricoh.es>; 
> Simon Vaucher <simon.vaucher at ricoh.ch>; ally.chen at ricoh.com.tw; 
> Norrawat.Kit at ricoh.co.th; jaimin at graphicint.com; Kevin Jarrett 
> <kevin.jarrett at ricoh-gs.com>; Tamara Cornatzer 
> <Tamara.Cornatzer at ricoh-usa.com>; Thong.DoQuang at ricoh.com.vn; Simon 
> Wilson <Simon.Wilson at ricoh-europe.com>; Karl Blower 
> <Karl.Blower at ricoh-gs.com>; Cynthia Emes <cynthia.emes at ricoh-gs.com>; 
> Piotr Katerzawa <Piotr.Katerzawa at ricoh.pl>
> Cc: Abdul Hannan Siddi Inam Damad <abdul.d at graphicint.com>; Octavio 
> Perez Gambino <Octavio.Gambino at ricoh-la.com>; Daisy Chavarria Aguilar 
> <Daisy.Chavarria at ricoh-la.com>; Marcus Croker <mcroker at ricoh.com.au>; 
> Ann Supernaw <ann.supernaw at ricoh-usa.com>; Patricia Foong Swee See 
> <Patricia.Foong at ricoh.com.my>; Ana Maria Villarroel Albarran 
> <Ana.Villarroel at ricoh-la.com>; Luiz Leite <Luiz.Leite at ricoh-la.com>; 
> Toshifumi Mineta <toshifumi.mineta at jp.ricoh.com>; Silvia Diomedi 
> <Silvia.Diomedi at ricoh.it>; Oscar Garcia <oscar.garcia at ricoh-la.com>; 
> Simon Wilson <Simon.Wilson at ricoh-europe.com>
> Subject: GSK SLNX licence renewal: Action required
> 
> Internal
> 
> Hello all,
> 
> The SLNX GSK Maintenance and Support is going to expire on October 27th 
> 2022. Please ensure you order the new licences locally through the 
> normal channels within this timeframe to ensure no disruption to 
> service.
> 
> Regards,
> 
> Kind Regards / Met vriendelijke groeten / Cordialement / Mit 
> freundlichen Grüßen / 敬具
> 
> Jenny Carlin
> 
> Global Account Director
> 
> UK Mobile: +447551 416294
> 
> Email: jenny.Carlin at RICOH-GS.com
> 
> [18]
> 
> Ricoh Europe Holdings PLC is a company registered in England, under 
> company number 06273215, with a registered office at 20 Triton Street, 
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is 
> operated by: (i) Ricoh Europe PLC, a company registered in England 
> under company number 00720944, with a registered office at 20 Triton 
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in 
> England under company number 01271033, with a registered office at 
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh 
> Capital Limited, a company registered in England under company number 
> 03001351, with a registered office at 20 Triton Street, London, NW1 3BF 
> Please consider the environment before printing this e-mail
> 
> Este correo electrónico es confidencial. Si usted lo ha recibido por 
> error sea consciente de ello. Por favor notifíquenoslo por correo 
> electrónico y elimine el mensaje de su sistema. Por favor no lo copie o 
> distribuya a terceras personas, pues dañaría la confidencialidad del 
> mismo. Las comunicaciones por Internet no son seguras, por ello RICOH 
> España S.L.U. no acepta la responsabilidad de los contenidos de este 
> mensaje. Gracias por su ayuda.
> 
> This email is confidential. If you have received it in error, you are 
> on notice of this status. Please notify us immediately by email and 
> then delete this message from your system. Please do not copy it for 
> any purpose or disclose its contents to any other person: to do so 
> could be a breach of confidence. Internet communications are not secure 
> and therefore RICOH España S.L.U. does not accept responsibility for 
> the contents of this message. Thank you for your assistance.


Links:
------
[1] http://www.ricoh.com.my/
[2] https://www.ricoh.com.my/
[3] http://www.ricoh.es/
[4] http://www.facebook.com/ricohspain
[5] http://www.twitter.com/ricohspain
[6] http://www.youtube.com/ricohspain
[7] http://www.linkedin.com/company/ricoh-espana-slu
[8] http://www.moderndatasolusi.com/
[9] https://goo.gl/maps/ta17fqnTWbL2
[10] http://www.ricoh-europe.com/
[11] http://www.facebook.com/ricoheurope
[12] http://www.twitter.com/ricoheurope
[13] http://www.youtube.com/ricoheurope
[14] 
https://servicenow.gsk.com/sc_task.do?sys_id=c90c822e1b905554625243f0b24bcbcf&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_list=request_item%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%5Ecat_item.name%21%3DDLP+Policy+Request%5EORopened_by%3D51fd36a31baed550557e43f0b24bcb08%5EORDERBYDESCnumber
[15] http://islam.albosaty_ios-egypt.com/
[16] http://aamir_seesam.biz/
[17] http://arabdulrahman_jeraisy.com/
[18] http://www.ricoh.co.uk/
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