[It.team] CH Indonesia Open INC's
Soenwono
soenwono at moderndatasolusi.com
Thu Jul 20 05:05:01 UTC 2023
Hi Pat,
Yesterday was a public holiday in Indonesia. We are back to work today .
Pak Henri has already given some updates and I will follow up with the internal team to speed up the process ya.
Here is some updates:
INC00002221472
Indonesia
Do we have a loaner installed ?_14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.
09-06-2023 08:48:05
W533M450100
Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.
INC00002237353
Indonesia
when engineer will be onsite
12-07-2023 09:14:05
E164M150179
Pat : Pending PTM advise on the site visit date
PTM: Parts approval is completed and now the parts being checked by warehouse team. We will send the ready parts latest by tomorrow ya.
INC00002239788
Indonesia
when engineer will be onsite_ to install IBS
17-07-2023 07:15:05
C398PC00837
Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device
INC00002239913
Indonesia
when engineer will be onsite
17-07-2023 08:45:05
W903PA00738
Pat : Pending PTM advise on the site visit date
PTM: on July 18, 2023, the engineer has visit and he do servicing in the fusing unit, now devices has running again
INC00002239952
Indonesia
when engineer will be onsite
17-07-2023 09:07:09
W903PA00741
Pat : Pending PTM advise on the site visit date
PTM: on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my>
Sent: 20 July 2023 9:09
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com>
Cc: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>; #haleon-imacd <haleon-imacd at ricoh-europe.com>; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>; 'Mds Bobby' <supriatna at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Yan Budiman' <yan at moderndatasolusi.com>; idris at moderndatasolusi.com; Supriatna <supriatna at moderndatasolusi.com>
Subject: RE: CH Indonesia Open INC's
Thank you Pak Henry for your kind update.
For the below incident ticket, it has been a week after your visit and why it took so long to have it delivered and replaced?
1. INC00002237353
PTM : in internal report, engineer has visit to site on July 12, 2023, he found part need to change and admin waiting to process for part replacement
Same goes the below device and advise when can the replacement can be done :
3. INC00002239952
PTM : on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement.
Dear Sun Sun,
Please help to expedite the internal process and get the device fixed soonest.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Sent: Thursday, July 20, 2023 9:45 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Cc: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Mds Bobby' <supriatna at moderndatasolusi.com <mailto:supriatna at moderndatasolusi.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Supriatna <supriatna at moderndatasolusi.com <mailto:supriatna at moderndatasolusi.com> >
Subject: Re: CH Indonesia Open INC's
Dear Patricia, Good Morning, I will update according case as below : 1. INC00002237353 PTM : in internal report, engineer has visit to site on July 12, 2023, he found part need to change and admin waiting to process for part replacement 2.
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Dear Patricia,
Good Morning,
I will update according case as below :
1. INC00002237353
PTM : in internal report, engineer has visit to site on July 12, 2023, he found part need to change and admin waiting to process for part replacement
2. INC00002239913
PTM : on July 18, 2023, the engineer has visit and he do servicing in the fusing unit, now devices has running again.
3. INC00002239952
PTM : on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement.
Thank you and Regards,
Henry
On 19-07-2023 23:22, Patricia Foong wrote:
Dear Heather, good day.
Sorry for the late reply as I was OOO, is a public holiday here.
Dear Pak Henry and Sun Sun, good day.
It seems that no one is taking accountability to advise when the engineer can be on site to attend to these ticket? Or has it been attended and resolved please?
INC00002237353
Indonesia
when engineer will be onsite
12-07-2023 09:14:05
E164M150179
Pat : Pending PTM advise on the site visit date
INC00002239913
Indonesia
when engineer will be onsite
17-07-2023 08:45:05
W903PA00738
Pat : Pending PTM advise on the site visit date
INC00002239952
Indonesia
when engineer will be onsite
17-07-2023 09:07:09
W903PA00741
Pat : Pending PTM advise on the site visit date
Please provide an update before noon today (Thursday) without fail as we need to provide visibility to customer via ServiceNOW, thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Wednesday, July 19, 2023 1:12 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Mds Bobby' <supriatna at moderndatasolusi.com <mailto:supriatna at moderndatasolusi.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: CH Indonesia Open INC's
Dear all Kindly provide updated from PTM Best regards.
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Dear all
Kindly provide updated from PTM
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: EMEA-RSD-incident-management
Sent: Tuesday, 18 July 2023 11:24
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Mds Bobby' <supriatna at moderndatasolusi.com <mailto:supriatna at moderndatasolusi.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: CH Indonesia Open INC's
Noted with thanks
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, 18 July 2023 10:55
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; erik at moderndatasolusi. com <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Mds Bobby' <supriatna at moderndatasolusi.com <mailto:supriatna at moderndatasolusi.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: CH Indonesia Open INC's
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Pat & Heather,
Please remove Jordy from any upcoming email ya.
Thank you for sharing the recap for easy follow up and monitoring. My service team will give an update on the yellow highlighted one
Hi Pak Henry,
As discussed, Please update the open incident ticket in the yellow highlighted ones and advise when the engineer visit the customer.
INC00002221472
Indonesia
Do we have a loaner installed ?_14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.
09-06-2023 08:48:05
W533M450100
Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.
INC00002237353
Indonesia
when engineer will be onsite
12-07-2023 09:14:05
E164M150179
Pat : Pending PTM advise on the site visit date
INC00002239788
Indonesia
when engineer will be onsite_ to install IBS
17-07-2023 07:15:05
C398PC00837
Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device
INC00002239913
Indonesia
when engineer will be onsite
17-07-2023 08:45:05
W903PA00738
Pat : Pending PTM advise on the site visit date
INC00002239952
Indonesia
when engineer will be onsite
17-07-2023 09:07:09
W903PA00741
Pat : Pending PTM advise on the site visit date
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 18 July 2023 14:54
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'jordy' <jordy at moderndatasolusi.com <mailto:jordy at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Dear Heather,
You are back!😊Please see my report in GREEN :
INC00002221472
Indonesia
Do we have a loaner installed ?_14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.
09-06-2023 08:48:05
W533M450100
Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.
INC00002237353
Indonesia
when engineer will be onsite
12-07-2023 09:14:05
E164M150179
Pat : Pending PTM advise on the site visit date
INC00002239788
Indonesia
when engineer will be onsite_ to install IBS
17-07-2023 07:15:05
C398PC00837
Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device
INC00002239913
Indonesia
when engineer will be onsite
17-07-2023 08:45:05
W903PA00738
Pat : Pending PTM advise on the site visit date
INC00002239952
Indonesia
when engineer will be onsite
17-07-2023 09:07:09
W903PA00741
Pat : Pending PTM advise on the site visit date
Dear Henry and Sun Sun,
Please ensure that an engineer is dispatched to site for those serial number highlighted in YELLOW and advise the status by return email + update SGD portal.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Tuesday, July 18, 2023 3:28 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'jordy' <jordy at moderndatasolusi.com <mailto:jordy at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Importance: High
Hi Team Kindly provide an update on below INC's please: INC00002221472 Indonesia Do we have a loaner installed ?_14. 7. Partner has offed a loaner but pending for customer's acceptance if they want it.
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Hi Team
Kindly provide an update on below INC's please:
INC00002221472
Indonesia
Do we have a loaner installed ?_14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.
09-06-2023 08:48:05
W533M450100
INC00002237353
Indonesia
when engineer will be onsite
12-07-2023 09:14:05
E164M150179
INC00002239788
Indonesia
when engineer will be onsite_ to install IBS
17-07-2023 07:15:05
C398PC00837
INC00002239913
Indonesia
when engineer will be onsite
17-07-2023 08:45:05
W903PA00738
INC00002239952
Indonesia
when engineer will be onsite
17-07-2023 09:07:09
W903PA00741
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: EMEA-RSD-incident-management
Sent: Friday, 14 July 2023 10:07
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Hi Patricia,
Is there any update available on the loan device?
Many Thanks
Ashlea Rutter
Regional Service Desk Incident Manager Team Lead
07827801431
ADVANCED NOTICE OF UNAVAILABILITY
Annual leave:
Ricoh Europe PLC
900 Pavilion Drive,
Northampton Business Park,
Northampton
NN4 7YL
UK
Tel: 07557255649
Ashlea.Rutter at ricoh-europe.com <mailto:Ashlea.Rutter at ricoh-europe.com>
<http://www.ricoh.co.uk/>
<http://www.linkedin.com/company/ricoh-uk/%3femail-sig> <https://twitter.com/RicohUK/?email-sig> <http://www.youtube.com/user/ricohukie/%3femail-sig> <http://transform.ricoh.co.uk/?email-sig>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 06 July 2023 15:50
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Happy Holiday Heather😉
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Thursday, July 6, 2023 10:33 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Much appreciated I will be away on leave from tomorrow to 17th July. Kindly keep all updated on the progress. Much appreciated . Best regards. Heather Petersen Regional Service Desk Incident Manager
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Much appreciated
I will be away on leave from tomorrow to 17th July.
Kindly keep all updated on the progress.
Much appreciated .
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Thursday, 06 July 2023 16:00
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Dear Heather, good day.
Please find the below update :
Our partner can provide a temporary loaner unit with the similar specification to replace this broken unit MP 5002-W533M450100/ PULMFP002 since problem cannot be resolved as interim. But the thing is that PULMFP002 is connected to IBS system where IBS license needs to procure in order to have barcode printing as per the broken unit functionality.
Global has seek our partner to procure the license before we could place the loaner unit into full function.
Hope that helps.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Thursday, July 6, 2023 4:17 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Hi Team Do we have any update on a loan device ? Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service Heather. petersen@ ricoh-europe. com
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Hi Team
Do we have any update on a loan device ?
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Wednesday, 05 July 2023 12:16
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Dear Heather, good day.
Sorry if you have not gotten an update from us.
Problem still not unable to resolve and we are checking with the partner if they have loaner to offer while waiting for the new device that they have ordered to arrive.
We hope to obtain an update on the loaner availability by tomorrow-Thursday.
Will keep you updated once we heard back from them.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Wednesday, July 5, 2023 2:00 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Importance: High
Hi Team I need an update on only this INC please: INC00002221472 Indonesia 09-06-2023 08: 48: 05 W533M450100 Cannot scan from the top feeder PT MDS
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Hi Team
I need an update on only this INC please:
INC00002221472
Indonesia
09-06-2023 08:48:05
W533M450100
Cannot scan from the top feeder
PT MDS
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: Thursday, 29 June 2023 11:06
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Hello Heather,
Please see the responses in light blue from PTM.
"I want to update according 2 devices in Haleon Pulogadung :
1. à Pulmfp001/ MP C3503SP (E164M150179)
a. White gradation and still folds result in the middle of paper
RGS : Do you have stock for duplex unit ? When can it be replaced?
PTM: on checking the duplex part at our warehouse & waiting the approval to release this part.
PTM : on the June 28, 2003, engineer has solve the problem for paper curling after replace the PTR unit, case closed.
2. à Pulmfp002/ MP 5002 (W533M450100)
a. Printing result no minor gradation anymore, status ok for printing manufacturing instruction
PTM : has solve for gradation printing. b. Still cannot use for auto feeder for scanning/copying.
PTM : According the document feeder last update still cannot use and this feeder has replaced once time and togather do the update firmware, but the feeder cannot use.....we propose to re-replace the document feeder and prepare for this.
RGS : Please advise when can you send the document feeder and to have it replaced? Any stock on hand? PTM: on checking the document feeder at our warehouse & waiting the approval to release this part.
26/Jun : Please advise has the ARDF tested and ready to be delivered? Or has it delivered and fixing it now?
PTM : on the June 28, 2023, we try to re-change with other ARDF but the problem still occure, so our engineer has inform to user Pak Ahmad Hilmi ( Fatah ), so for scaning stik using palten glass.
This is situation with MP5002 now."
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Thursday, June 29, 2023 10:08 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Hi TEAM
Any update on the replacement if it was completed?
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: Wednesday, 28 June 2023 09:53
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Hi Heather,
Please see the latest update below from PTM. Patricia has asked them further questions regarding the below and asked for an update by EOD today.
"Good Evening,
Apologize for delay reply, need take time for doing preparation ARDF.
All items for do servicing MPC3503 and MP5002 has ready, and now our
engineer waiting for confirmation with internal Haleon Pulogadung.
Hope we can do replacement for tonight or tomorrow.
Thank you and Regards,
Henry"
Please be aware Thursday and Friday is public holiday in Indonesia.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Wednesday, June 28, 2023 9:37 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia Open INC's
Importance: High
Hi All
Any luck in obtaining feedback ?
INC00002221472
Indonesia
09-06-2023 08:48:05
W533M450100
Cannot scan from the top feeder
When will engineer be onsite ?
INC00002230029
Indonesia
27-06-2023 08:34:04
E164M150179
Issue with printing result
PT MDS
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Monday, 26 June 2023 09:59
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Dear Heather,
Sorry to inform that I am have not received anything good..still tring to get hold of the service guy..
Will update once I heard back and kindly bear with me.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Monday, June 26, 2023 3:06 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
Good morning all What is the progress on this INC , has the ARDF been tested ? Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service Heather. petersen@ ricoh-europe. com From: Patricia Foong <Patricia. Foong@ ricoh. com. my>
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Good morning all
What is the progress on this INC , has the ARDF been tested ?
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Friday, 23 June 2023 08:29
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Thanks Irena for sharing the update with Heather.
Dear all,
I have tried to contact the service guy in PTM but he is not responding of ARDF been tested ok to deliver to the site...no luck.
Will continue to follow up and revert once I heard back.
Thank you.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Sent: Friday, June 23, 2023 1:54 PM
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
Hello Heather, This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). Please see below. Page 2 à Pulmfp002/ MP 5002 (W533M450100) a. Printing result no minor gradation anymore, status ok for printing manufacturing instruction
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Hello Heather,
This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). Please see below.
Page 2 à Pulmfp002/ MP 5002 (W533M450100)
a. Printing result no minor gradation anymore, status ok for printing
manufacturing instruction
PTM : has solve for gradation printing.
b. Still cannot use for auto feeder for scanning/copying.
PTM : According the document feeder last update still cannot use and
this feeder has replaced once time and togather do the
update firmware, but the feeder cannot use.....we propose to
re-replace the document feeder and prepare for this.
RGS : Please advise when can you send the document feeder and to have it replaced? Any stock on hand?
PTM: on checking the document feeder at our warehouse & waiting the approval to release this part.
RGS : On the 19th Jun, PTM has diagnosed the root caused and knowing which spare parts is required and why till today still not able to check on the stock availability?
How many days that you need to check it out?
22/Jun : PTM advised that ARDF needs to be tested in the warehouse before it can be delivered. RGS requested to speed up the testing process and deliverytomorrow tother with other spart parts to fix the entire 2 devices.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned:
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Friday, June 23, 2023 6:18 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
Hi Patricia
Hope you well.
We have a meeting with the client at 10H00 CAT – Can you kindly advice if any feedback was received from the relevant teams please.
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my>
Sent: Wednesday, 21 June 2023 09:46
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
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Dear Heather, good day.
I just spoken to my POC a few minutes ago, demanding for an update as the service guy is on leave.
Am expecting his reply within an hour time and will revert when I heard back.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Wednesday, June 21, 2023 3:39 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
Hi Patricia Are we making any headway on this INC "Feeder still not functional , propose to re-replace the document feeder and prepare for this. " Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service
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Hi Patricia
Are we making any headway on this INC
"Feeder still not functional , propose to re-replace the document feeder and prepare for this."
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Tuesday, 20 June 2023 10:38
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Dear Heather,
I am waiting for the same information from the partner..they are really slow in respond..
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: Tuesday, June 20, 2023 1:36 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
Hi Patricia Thank you for the update. If the team can update us if the part (Doc feeder) has been ordered and what the expected time of delivery will be please. Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager
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Hi Patricia
Thank you for the update.
If the team can update us if the part (Doc feeder) has been ordered and what the expected time of delivery will be please.
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Tuesday, 20 June 2023 06:21
To: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
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Dear All, good day.
Please find the below reply from PTM yesterday in YELLOW and it has NOT resolved :
a. Printing result no minor gradation anymore, status ok for printing
manufacturing instruction
PTM : has solve for gradation printing.
b. Still cannot use for auto feeder for scanning/copying.
PTM : According the document feeder last update still cannot use and
this feeder has replaced once time and togather do the
update firmware, but the feeder cannot use.....we propose to
re-replace the document feeder and prepare for this.
This is what I have for now and will continue to fight for an update for today and will share if I heard back from the partner.
Thanks.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Sent: Monday, June 19, 2023 8:34 PM
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi @Patricia Foong Swee See can you please advise on the below? Did the engineer fix the scanner on the device? Many thanks Reece Middleton Global Service Manager Service and Annuity Professional Services Ricoh Europe PLC 900 Pavilion Drive
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Hi <mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong Swee See can you please advise on the below? Did the engineer fix the scanner on the device?
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com <mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com <http://www.ricoh-europe.com/>
<http://www.ricoh.co.uk/>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 19 June 2023 12:32
To: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Reece
The one in question is W533M450100 – no feedback on this one.
Cannot scan from the top feeder
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Sent: Monday, 19 June 2023 10:57
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Heather,
Please see the below from the site- is this enough to close in SNOW or do you need further detail?
* PULMFP002, INC50507677 Smudges fix --> batch record with Bar Code printouts clean now (acceptable by Quality)
* PULMFP008_LOAN, INC50512802 Toner filled, printer can print other document.
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com <mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com <http://www.ricoh-europe.com/>
<http://www.ricoh.co.uk/>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 19 June 2023 09:44
To: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Reece
Thank you – what is the resolution comment from Tech – need to updated SNOW what was done to fix error.
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Sent: Monday, 19 June 2023 09:56
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Heather,
Engineer has been on site Thursday and Friday last week, issues have now been fixed- confirmed by site.
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com <mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com <http://www.ricoh-europe.com/>
<http://www.ricoh.co.uk/>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 19 June 2023 07:41
To: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Reece
Do we have an update form the tech as yet.
Thank you
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Sent: Thursday, 15 June 2023 13:25
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Heather,
Please direct any customer queries around Indonesia to me- if you are asked in MS Teams, please tell them that I am managing this and have asked you to tell them to message me directly.
We are having major issues with the vendor in Indonesia and its not fair for you to take any heat for this.
Please let me know if there are any problems in the meantime.
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com <mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com <http://www.ricoh-europe.com/>
<http://www.ricoh.co.uk/>
From: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 15 June 2023 08:54
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
Hi Reece
Kal has raised a concern regarding this INC – I have send numerous emails to the respective assignment groups – we still don't have an ETA
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: EMEA-RSD-incident-management
Sent: Thursday, 15 June 2023 09:51
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: CH Indonesia INC00002221472
Hi Patricia
I just received this from the client – I have no idea what to tell them
Best regards.
Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Thursday, 15 June 2023 03:19
To: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com>
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Ely Rosa <ely.rosa at moderndatasolusi.com <mailto:ely.rosa at moderndatasolusi.com> >; Reece Middleton <Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Subject: RE: CH Indonesia INC00002221472
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Thank you Pak Idris for your support in this incident ticket.
I wonder why PTM service is not checking their email (I would assume they are not) as we do not receive any respond if this incident been attended..
We need to send chaser in order to obtain an update which I do not think that is the right and practical way.
When Sun Sun is OOO, no one is taking accounting and responsibilities to update the situation and we are in the dark!
Kindly look into your responsiveness and be more attentive especially when come to incident tickets where printer is not working well and impacted customer's operation.
May I expect an update from PTM today, before noon if tickets been resolved and update in SGD portal.
Thank you for all your attention and support.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my <http://www.ricoh.com.my/>
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >
Sent: Thursday, June 15, 2023 4:04 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; 'EMEA-RSD-incident-management' <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; Ely Rosa <ely.rosa at moderndatasolusi.com <mailto:ely.rosa at moderndatasolusi.com> >
Subject: Re: CH Indonesia INC00002221472
Dear pak HJ. Please update this. . Thanks Idris On 2023-06-14 10: 42, Patricia Foong wrote: > Thank you Pak Henry and all I need to know is WHEN are you sending the > technician to site to fix the problem. > > Today? > > Kindly
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Dear pak HJ.
Please update this..
Thanks
Idris
On 2023-06-14 10:42, Patricia Foong wrote:
> Thank you Pak Henry and all I need to know is WHEN are you sending the
> technician to site to fix the problem.
>
> Today?
>
> Kindly confirm and advise the outcome once visit is done.
>
> Thank you.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my <http://www.ricoh.com.my/> [3]
>
> [4]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com>
> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
> Sent: Tuesday, June 13, 2023 7:17 PM
> To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >;
> 'EMEA-RSD-incident-management'
> <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
> helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ;
> yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com>
> Subject: Re: CH Indonesia INC00002221472
>
> Pak Soenwono, Noted, tomorrow will send the engineer to check all
> think. Regards, Henry On 13-06-2023 16: 09, Soenwono wrote: > Hi
> Helpdesk & Pak Henry, > > Please follow up & assign engineer to fix
> this problem from Haleon
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Pak Soenwono,
>
> Noted, tomorrow will send the engineer to check all think.
>
> Regards,
>
> Henry
>
> On 13-06-2023 16:09, Soenwono wrote:
>
>> Hi Helpdesk & Pak Henry,
>
>>
>
>> Please follow up & assign engineer to fix this problem from Haleon
>
>> Pulogadung
>
>>
>
>> INC00002221472
>
>>
>
>> Indonesia
>
>>
>
>> 09-06-2023 08:48:05
>
>>
>
>> W533M450100
>
>>
>
>> Cannot scan from the top feeder / quality of prints as well (Smudges
>
>> on printing result_
>
>>
>
>> Thank you
>
>>
>
>> Regards,
>
>>
>
>> Soenwono Suprapto | GMA & Direct Dept Head
>
>>
>
>> T: +62 21-27937489
>
>>
>
>> F: +62 21-27937486
>
>>
>
>> M: +62-87771697791
>
>>
>
>> www.moderndatasolusi.com <http://www.moderndatasolusi.com/> [1] [1]
>
>>
>
>> PT MODERN DATA SOLUSI
>
>>
>
>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran
> Lama
>
>> - Jakarta Selatan 12240 [2]
>
>>
>
>> From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
>
>> Sent: 12 June 2023 13:21
>
>> To: EMEA-RSD-incident-management
>
>> <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Henry Sutanto
>
>> <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'jordy'
>
>> <jordy at moderndatasolusi.com <mailto:jordy at moderndatasolusi.com> >; soenwono
> <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
>
>> Cc: idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com>
>
>> Subject: RE: CH Indonesia INC00002221472
>
>>
>
>> Dear Pak Henry and Sun Sun, good day.
>
>>
>
>> Please advise when can an engineer/technician can be dispatched to
>
>> resolve this incident ticket by return email.
>
>>
>
>> Do update in SDG portal when ticket been resolved.
>
>>
>
>> Thank you.
>
>>
>
>> Advance Leave Notice: Nil
>
>>
>
>> Public Holiday: 29th June
>
>>
>
>> Thank you.
>
>>
>
>> Patricia Foong
>
>> Senior Global Account Coordinator
>
>> Ricoh Global Services Greater Asia Pacific
>
>> Business Operation Division
>
>>
>
>> Mobile Phone : +6016 410 4493
>
>>
>
>> patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>
>
>>
>
>> RICOH (Malaysia) Sdn Bhd (10078-W)
>
>>
>
>> UG-D6, Level Upper Ground,
>
>>
>
>> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
>>
>
>> 40150 Shah Alam, Selangor,
>
>>
>
>> Malaysia.
>
>>
>
>> Service Hotline: 1300 88 8228
>
>>
>
>> Website: www.ricoh.com.my <http://www.ricoh.com.my/> [2] [3]
>
>>
>
>> [4]
>
>>
>
>> _This message together with any attachments is confidential and
>
>> intended solely for the person or entity to whom it is addressed. It
>
>> contains information that is confidential and that may be legally
>
>> privileged. If you are not the intended recipient (or if you have
>
>> received this message in error), please notify the sender
> immediately
>
>> by replying to this message and delete this e-mail (and any other
>
>> record of it) from your system. Please do not copy or use it for any
>
>> purpose. Recipient is advised to check this email and any
> attachments
>
>> for the presence of trojans or viruses. The company accepts no
>
>> liability for any damage caused by any virus transmitted by this
>
>> email._
>
>>
>
>> From: EMEA-RSD-incident-management
>
>> <EMEA-RSD-incident-management at ricoh-europe.com <mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
>
>> Sent: Monday, June 12, 2023 2:11 PM
>
>> To: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'jordy'
>
>> <jordy at moderndatasolusi.com <mailto:jordy at moderndatasolusi.com> >; soenwono
>
>> <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong
>
>> <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
>
>> Subject: CH Indonesia INC00002221472
>
>>
>
>> Dear team Kindly advice below when engineer will be onsite please .
> 2
>
>> Faults reported : Cannot scan from the top feeder / quality of
> prints
>
>> as well (Smudges on printing result_ INC00002221472 Indonesia
>
>> 09-06-2023 08: 48: 05 W533M450100 Thank
>
>>
>
>> ZjQcmQRYFpfptBannerStart
>
>>
>
>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust
> this
>
>> sender before clicking on any links or attachments.
>
>>
>
>> ZjQcmQRYFpfptBannerEnd
>
>>
>
>> Dear team
>
>>
>
>> Kindly advice below when engineer will be onsite please .
>
>>
>
>> 2 Faults reported : Cannot scan from the top feeder / quality of
>
>> prints as well (Smudges on printing result_
>
>>
>
>> INC00002221472
>
>>
>
>> Indonesia
>
>>
>
>> 09-06-2023 08:48:05
>
>>
>
>> W533M450100
>
>>
>
>> Thank you
>
>>
>
>> Best regards.
>
>>
>
>> Heather Petersen
>
>> Regional Service Desk Incident Manager
>
>>
>
>> Annuity and Service
>
>>
>
>> Heather.petersen at ricoh-europe.com <mailto:Heather.petersen at ricoh-europe.com>
>
>>
>
>> Ricoh Europe Holdings PLC is a company registered in England, under
>
>> company number 06273215, with a registered office at 20 Triton
> Street,
>
>> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
>
>> operated by: (i) Ricoh Europe PLC, a company registered in England
>
>> under company number 00720944, with a registered office at 20 Triton
>
>> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
>
>> in England under company number 01271033, with a registered office
> at
>
>> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii)
> Ricoh
>
>> Capital Limited, a company registered in England under company
> number
>
>> 03001351, with a registered office at 20 Triton Street, London, NW1
>
>> 3BF Please consider the environment before printing this e-mail
>
>>
>
>> Links:
>
>> ------
>
>> [1] http://www.moderndatasolusi.com/
>
>> [2] https://goo.gl/maps/ta17fqnTWbL2
>
>> [3] http://www.ricoh.com.my/
>
>> [4] https://www.ricoh.com.my/
>
>
> Links:
> ------
> [1] http://www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
> [2] http://www.ricoh.com.my <http://www.ricoh.com.my/>
> [3] http://www.ricoh.com.my/
> [4] https://www.ricoh.com.my/
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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