[It.team] Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Wed Jul 26 03:59:34 UTC 2023

Hi Mabel, good day.

I will liaise with the Global team on this request & keep you posted once I hear back from them.

Thank you.

Warm regards,

Nur Shafina Binti Shaffiai (Fina)

Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my<mailto:nur.shafina at ricoh.com.my>

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________________________________
From: Mabel Seow <Mabel_Seow at rapp.ricoh.com>
Sent: Wednesday, July 26, 2023 11:57 AM
To: soenwono <soenwono at moderndatasolusi.com>; William.Wong at infineon.com <William.Wong at infineon.com>; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my>
Cc: yofane at infineon.com <yofane at infineon.com>; Ramesh.Singh at infineon.com <Ramesh.Singh at infineon.com>; ChiapNgee.Khoo at infineon.com <ChiapNgee.Khoo at infineon.com>; Michael.Fritz at infineon.com <Michael.Fritz at infineon.com>; helpdesk at moderndatasolusi.com <helpdesk at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>
Subject: RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Hello William and Soenwono,

I saw the email yesterday and have asked Fina to look into it work with Global Service Desk team.

@Nur Shafina Binti Shaffiai<mailto:Nur.Shafina at ricoh.com.my>, as per Justina’s email, please follow up on this and reply to all here. Thank you.

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Advance Leave Notice: NIL

Public Holiday: 9 Aug (National Day)

Kind regards

Mabel Seow
Head of Service Management, Asia Pacific
Ricoh Global Services Greater Asia Pacific
RICOH Digital Services BU

RICOH ASIA PACIFIC PTE LTD
20W Pasir Panjang Road,

#04-28 Maplestree Business City,

Singapore 117439

Phone: (65) 6308 9160
mabel_seow at rapp.ricoh.com<mailto:mabel_seow at rapp.ricoh.com>
www.ricoh-ap.com <http://www.ricoh-ap.com >

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From: Soenwono <soenwono at moderndatasolusi.com>
Sent: Wednesday, July 26, 2023 11:39 AM
To: William.Wong at infineon.com; Mabel Seow <Mabel_Seow at rapp.ricoh.com>
Cc: yofane at infineon.com; Ramesh.Singh at infineon.com; ChiapNgee.Khoo at infineon.com; Michael.Fritz at infineon.com; helpdesk at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my>
Subject: RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Hi Willam Wong, I checked with my service team and we don’t receive any incident ticket from SDG Portal. From our side, We are also not sure why. Hi Mabel, From what we know is this SDG setting comes from Global and we are only users. 

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Hi Willam Wong,

I checked with my service team and we don’t receive any incident ticket from SDG Portal.

From our side, We are also not sure why.

Hi Mabel,

From what we know is this SDG setting comes from Global and we are only users. Can you check and advise please.

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>

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From: William.Wong at infineon.com<mailto:William.Wong at infineon.com> <William.Wong at infineon.com<mailto:William.Wong at infineon.com>>
Sent: Tuesday, July 25, 2023 3:54 PM
To: Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>; soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>
Cc: yofane at infineon.com<mailto:yofane at infineon.com>; Ramesh.Singh at infineon.com<mailto:Ramesh.Singh at infineon.com>; ChiapNgee.Khoo at infineon.com<mailto:ChiapNgee.Khoo at infineon.com>; Michael.Fritz at infineon.com<mailto:Michael.Fritz at infineon.com>
Subject: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Hi Mabel, Pak Soen,

We just found out that our Infineon incident ticket sent to Ricoh System via the SDG (service desk gateway) on issues pertaining to Ricoh MFP was being rejected by the Ricoh System.

I am not sure why it is so as we already confirmed that it was working previously in our previous meetings. The only thing I can think of is that the current fleet expires on Sept-2023 while the Work Order could have expired earlier. The SDG dates set for Batam may be following the Work Order.

Can you please check on this matter on your side and rectify it?

It is important that we get this fixed as we rely on this to inform Ricoh of issues from IFX.

This is the error we got from the Ricoh system:

Ricoh API - HTTP Code: 201 Created status: error status_message:  error_message: Error: u_cmdb_ci E154M250196 is unknown in ricoheurope.; Target record not found

From the Ricoh system - It seems the error is that the serial number is unknown. But we have the physical MFP in Batam.

Thanks.

William Wong

Infineon Technologies Asia Pacific Pte. Ltd.

Senior Manager Workplace Services

IFAP IT OS WP OA PA

Office: +65 6876 3790

Mobile: +65 9753 9063

Fax: +65 6876 3734

William.Wong at infineon.com<mailto:William.Wong at infineon.com>

8 Kallang Sector

Singapore 349282

Singapore

www.infineon.com<http://www.infineon.com/>  Discoveries<http://www.infineon.com/discoveries>  Facebook<http://www.facebook.com/infineon>  Twitter<http://www.twitter.com/Infineon>  LinkedIn<http://www.linkedin.com/company/infineon-technologies>

Infineon Technologies Asia Pacific Pte. Ltd.

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