[It.team] Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Mon Jul 31 08:09:18 UTC 2023

Hi Mabel / Fina,

Is there anything we need to do in the unit itself? Any buildbook maybe? Please let us know, we will follow global direction.  

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Mabel Seow <Mabel_Seow at rapp.ricoh.com> 
Sent: 28 July 2023 16:29
To: soenwono <soenwono at moderndatasolusi.com>; William.Wong at infineon.com; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my>; Faizal Bin Mohamad Zain <Faizal.MohamadZain at ricoh.com.my>
Cc: yofane at infineon.com; Ramesh.Singh at infineon.com; ChiapNgee.Khoo at infineon.com; Michael.Fritz at infineon.com; helpdesk at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>; 'it.team' <it.team at moderndatasolusi.com>
Subject: RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

++ Adding Faizal

Hello William,

Just a quick update, Nur is following up internally on this topic and would come back to the team soon with an update. 

As I will be seeking medical attention soon from 31 Jul, Mon onwards for a season (timeframe unknown for now), I have appointed Faizal as my deputy, whom I have included into this email. He will help to ensure that this has a closure. I have updated him on current situation between IFX and PTM as well. 

Thank you. 

Advance Biz Travel Notice: NIL

Advance Leave Notice: NIL

Public Holiday: 9 Aug (National Day)

Kind regards

Mabel Seow
Head of Service Management, Asia Pacific
Ricoh Global Services Greater Asia Pacific
RICOH Digital Services BU

RICOH ASIA PACIFIC PTE LTD 
20W Pasir Panjang Road, 

#04-28 Maplestree Business City,

Singapore 117439

Phone: (65) 6308 9160
 <mailto:mabel_seow at rapp.ricoh.com> mabel_seow at rapp.ricoh.com
 <http://www.ricoh-ap.com > www.ricoh-ap.com 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

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From: Mabel Seow 
Sent: Wednesday, July 26, 2023 11:57 AM
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; William.Wong at infineon.com <mailto:William.Wong at infineon.com> ; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Cc: yofane at infineon.com <mailto:yofane at infineon.com> ; Ramesh.Singh at infineon.com <mailto:Ramesh.Singh at infineon.com> ; ChiapNgee.Khoo at infineon.com <mailto:ChiapNgee.Khoo at infineon.com> ; Michael.Fritz at infineon.com <mailto:Michael.Fritz at infineon.com> ; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >
Subject: RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Hello William and Soenwono,

I saw the email yesterday and have asked Fina to look into it work with Global Service Desk team.

 <mailto:Nur.Shafina at ricoh.com.my> @Nur Shafina Binti Shaffiai, as per Justina’s email, please follow up on this and reply to all here. Thank you. 

Advance Biz Travel Notice: NIL

Advance Leave Notice: NIL

Public Holiday: 9 Aug (National Day)

Kind regards

Mabel Seow
Head of Service Management, Asia Pacific
Ricoh Global Services Greater Asia Pacific
RICOH Digital Services BU

RICOH ASIA PACIFIC PTE LTD 
20W Pasir Panjang Road, 

#04-28 Maplestree Business City,

Singapore 117439

Phone: (65) 6308 9160
 <mailto:mabel_seow at rapp.ricoh.com> mabel_seow at rapp.ricoh.com
 <http://www.ricoh-ap.com > www.ricoh-ap.com 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

  <file:///C:/Users/Mabel_Seow/AppData/Roaming/Microsoft/Signatures/Head%20(Mabel_Seow@rapp.ricoh.com)_files/image003.jpg> 

From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> > 
Sent: Wednesday, July 26, 2023 11:39 AM
To: William.Wong at infineon.com <mailto:William.Wong at infineon.com> ; Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >
Cc: yofane at infineon.com <mailto:yofane at infineon.com> ; Ramesh.Singh at infineon.com <mailto:Ramesh.Singh at infineon.com> ; ChiapNgee.Khoo at infineon.com <mailto:ChiapNgee.Khoo at infineon.com> ; Michael.Fritz at infineon.com <mailto:Michael.Fritz at infineon.com> ; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Subject: RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Hi Willam Wong, I checked with my service team and we don’t receive any incident ticket from SDG Portal. From our side, We are also not sure why. Hi Mabel, From what we know is this SDG setting comes from Global and we are only users.  

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Hi Willam Wong,

I checked with my service team and we don’t receive any incident ticket from SDG Portal.

>From our side, We are also not sure why.

Hi Mabel,

>From what we know is this SDG setting comes from Global and we are only users. Can you check and advise please.

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: William.Wong at infineon.com <mailto:William.Wong at infineon.com>  <William.Wong at infineon.com <mailto:William.Wong at infineon.com> > 
Sent: Tuesday, July 25, 2023 3:54 PM
To: Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> ; soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> 
Cc: yofane at infineon.com <mailto:yofane at infineon.com> ; Ramesh.Singh at infineon.com <mailto:Ramesh.Singh at infineon.com> ; ChiapNgee.Khoo at infineon.com <mailto:ChiapNgee.Khoo at infineon.com> ; Michael.Fritz at infineon.com <mailto:Michael.Fritz at infineon.com> 
Subject: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG

Hi Mabel, Pak Soen,

We just found out that our Infineon incident ticket sent to Ricoh System via the SDG (service desk gateway) on issues pertaining to Ricoh MFP was being rejected by the Ricoh System.

I am not sure why it is so as we already confirmed that it was working previously in our previous meetings. The only thing I can think of is that the current fleet expires on Sept-2023 while the Work Order could have expired earlier. The SDG dates set for Batam may be following the Work Order.

Can you please check on this matter on your side and rectify it?

It is important that we get this fixed as we rely on this to inform Ricoh of issues from IFX.

This is the error we got from the Ricoh system:

Ricoh API - HTTP Code: 201 Created status: error status_message:  error_message: Error: u_cmdb_ci E154M250196 is unknown in ricoheurope.; Target record not found

>From the Ricoh system - It seems the error is that the serial number is unknown. But we have the physical MFP in Batam.

Thanks.

William Wong

Infineon Technologies Asia Pacific Pte. Ltd.

Senior Manager Workplace Services

IFAP IT OS WP OA PA 

Office: +65 6876 3790

Mobile: +65 9753 9063

Fax: +65 6876 3734

 <mailto:William.Wong at infineon.com> William.Wong at infineon.com

8 Kallang Sector

Singapore 349282

Singapore

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Infineon Technologies Asia Pacific Pte. Ltd.

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