[It.team] FW: ONSITE CONFIG GUIDE VERSION (14) UPDATE - IM350 card reader must be connected to the mini -USB port on right side of panel due to firmware update

Sun Jun 25 13:08:03 UTC 2023

Dear TEAM,

Please SAVE & use attached the latest configuration sheet for any new/upcoming request from Parker.

Thank you

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Steven Ooi <Steven.Ooi at ricoh.com.my> 
Sent: 05 May 2023 11:18
To: Yao Jun <Yao.Jun at cn.ricoh.com>; Dongsun Lee <Dongsun.Lee at kr.ricoh.com>; K.B PRADEEP KUMAR <pradeepkumar.kb at minosha.in>; Amanda Rowe <ARowe at ricoh.com.au>; soenwono <soenwono at moderndatasolusi.com>; Jeffrey Tse <Jeffrey.Tse at ricoh.com.hk>; Junjia Lu <Junjia.Lu at jp.ricoh.com>; Yukiko Takahashi <yukiko_takahashi at jp.ricoh.com>; Sandy How <Sandy.How at ricoh.com.my>; Scott Prouse <sprouse at ricoh.co.nz>; Raymond Tay <raymondtay at ricoh.sg>; Kyle Kuo <kyle.kuo at ricoh.com.tw>; Prapaporn Khamkhoon <Prapaporn.kha at ricoh.co.th>; Thong Do Quang <Thong.DoQuang at ricoh.com.vn>
Subject: FW: ONSITE CONFIG GUIDE VERSION (14) UPDATE - IM350 card reader must be connected to the mini -USB port on right side of panel due to firmware update
Importance: High

Dear AMs,

Ref below, please use attached the latest configuration sheet for any new/upcoming request from Parker.

Contact me if you have any questions.

Thank You

Best Regards,

Steven Ooi

Regional Project Manager

Ricoh Global Services Greater Asia Pacific

Business Operation Division

 <mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my

Training : -

Vacation : -

Public Holiday : -

From: James Rau <james.rau at ricoh-usa.com <mailto:james.rau at ricoh-usa.com> > 
Sent: Friday, May 5, 2023 4:50 AM
To: Milana Bernstein <milana.bernstein at ricoh-usa.com <mailto:milana.bernstein at ricoh-usa.com> >; Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >; Adriana Caramella <Adriana.Caramella at ricoh-la.com <mailto:Adriana.Caramella at ricoh-la.com> >; Kazimir Butrimas <Kazimir.Butrimas at ricoh-europe.com <mailto:Kazimir.Butrimas at ricoh-europe.com> >
Cc: Federico Avila <federico.avila at ricoh-usa.com <mailto:federico.avila at ricoh-usa.com> >; Rachelle Blakeslee <rachelle.blakeslee at ricoh-usa.com <mailto:rachelle.blakeslee at ricoh-usa.com> >; Jeremy Griffith <jeremy.griffith at ricoh-usa.com <mailto:jeremy.griffith at ricoh-usa.com> >; Sanjeev Dalal <sanjeev.dalal at ricoh-usa.com <mailto:sanjeev.dalal at ricoh-usa.com> >; Heather Grace <heather.grace at ricoh-usa.com <mailto:heather.grace at ricoh-usa.com> >; Krystyna Poulakowska <Krystyna.Poulakowska at ricoh-europe.com <mailto:Krystyna.Poulakowska at ricoh-europe.com> >; Kavitta A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; Simon Kang <Simon.Kang at ricoh.com.my <mailto:Simon.Kang at ricoh.com.my> >
Subject: ONSITE CONFIG GUIDE VERSION (14) UPDATE - IM350 card reader must be connected to the mini -USB port on right side of panel due to firmware update
Importance: High

Howdy, 

We have a new version of the Onsite HW Configuration document (v14) to be used immediately for all deployments. The only change is to accommodate a firmware update the requires that the card readers be connected to the mini-USB port on the side of the display panel (NOT on the back of the device as was the case previously for this model.) **Card readers on the IM350 will not work with the new firmware if connected to the back.

Please begin using now. I will get this posted to Gemstar as soon as possible – the attachment is the production version. 

Thank You!

In conjunction, I’ll be working to ensure the Technician teams know that if/when firmware gets updated (during service calls) on any already-deployed devices, the card reader connection must be moved to this panel mini-USB port. **Card readers on the IM350 will not work with the new firmware if connected to the back.

 <mailto:milana.bernstein at ricoh-usa.com> @Milana Bernstein I haven’t taken the Gemstar training yet, but I heard you have! 😊 I will probably bother you when I go to post this at our Parker Gemstar.

Thanks! 

The update as seen in the doc. This is how the IM350 must be attached.

Page 4 in v14 (using v13 instructions will result in failure of the readers to function)

Upcoming Out of Office: 

Date(s): 

June 16 (afternoon only)

June 19-20

Thank You,

James Rau

Global Service Delivery Manager

1-303-949-3454 (voice/text)

RICOH USA, Inc

James.Rau at ricoh-usa.com <mailto:James.Rau at ricoh-usa.com> 

www.ricoh-usa.com <http://www.ricoh-usa.com/> 

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