[It.team] GSK Indonesia INC00002170580 PT MDS SLA Breach

[EMEA-RSD-incident-management]

Hi Team

Kindly confirm when engineer will be onsite please.

Thank you





Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image001.png at 01D957E9.9BBAD710]

From: EMEA-RSD-incident-management
Sent: Wednesday, 15 March 2023 10:30
To: ServiceNow <ricoheurope at service-now.com>; helpdesk at moderndatasolusi.com; soenwono at moderndatasolusi.com; henry.sutanto at moderndatasolusi.com; it.team at moderndatasolusi.com
Cc: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>
Subject: GSK Indonesia INC00002170580 PT MDS SLA Breach
Importance: High

Hi Team


Kindly advice when engineer will be onsite to attend to this Breached INC please:

INC00002170580
Indonesia
14-03-2023 04:43:08
C398PC00837
Printer unable to scan and printing
PT MDS
INC50397911



Thank you


Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image001.png at 01D957E9.9BBAD710]

From: IT Service Desk <ricoheurope at service-now.com<mailto:ricoheurope at service-now.com>>
Sent: Wednesday, 15 March 2023 08:44
To: EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>
Subject: URGENT ACTION REQUIRED - GSK Indonesia INC00002170580 PT MDS SLA Breach - NO REPLY ALERT


Dear Ricoh Resolver Team,

Herewith you are informed that Incident record INC00002170580 has breached its agreed resolution time. Incident will reach its deadline at 15-03-2023 06:43:08 GMT.

Please take action imminently to resolve the incident to avoid any further disruption to the customer. Failure of SLA could result in a penalty!

This incident has breached SLA, please provide the breached reason along with any corrective action where applicable to EMEA-RSD-INCIDENT-MANAGEMENT at Ricoh-europe.com<mailto:EMEA-RSD-INCIDENT-MANAGEMENT at Ricoh-europe.com>.

Incident Number: INC00002170580
Internal Ref: PT MDS
Serial Number: C398PC00837
Location: JAKARTA PULOGADUNG, GSK
Country: Indonesia

Short description:
Printer unable to scan and printing



Kind Regards
Regional Service Desk

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Ref:MSG64621535
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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