[It.team] New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659

[Patricia Foong]

Adding @Sara Bulgarelli<mailto:Sara.Bulgarelli at ricoh-gs.com>

Dear Pak Idris and Yan, good day.

I am coming back to you for an update on the purchase of the SLNX and M & S both licenses for this order for GSK Pulogadung resulted implementation of software solution on hold.

Until today, there is no progress and central customer is questioning why it is taking so long.

What would you like us to advise the GSK on the best completion date please as escalation has reached the top..

Dear Ben, good day.

Any intervention or help to speed up this matter is much appreciated.

SLA failed for this ticket and has resulted a negative VOC (Voice of Customer) in our review with GSK.



Advance Leave Notice:  27th and 28th Mar
Public Holiday: Nil


Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image001.jpg at 01D96356.96B3BFC0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>
Sent: Thursday, March 30, 2023 8:28 PM
To: idris at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com>
Cc: 'Bobby' <supriatna at moderndatasolusi.com>; it.team at moderndatasolusi.com; 'Helpdesk' <helpdesk at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; michael at moderndatasolusi.com; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; Patricia Foong <Patricia.Foong at ricoh.com.my>
Subject: Re: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659
Importance: High

In-Confidence Hi @'Henry Sutanto' and @Soenwono, The status is that new device is still not online but already delivered. We urgently need to know if card reader was installed, device configured according to the buildbook and at the moment
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In-Confidence

Hi @'Henry Sutanto'<mailto:henry.sutanto at moderndatasolusi.com> and @Soenwono<mailto:soenwono at moderndatasolusi.com>,


The status is that new device is still not online but already delivered.



We urgently need to know if card reader was installed, device configured according to the buildbook and at the moment only M&S and SNLX licenses is missing.





Please advise, when licence keys will be available.





I have created a meeting for us on Monday 8am CET in case we won't receive clear information from you.

I hope you can attend it.



Thank you.






Best regards,



Natalia Kawczyńska

Global Accounts Coordinator

Ricoh Business Services
Olivia Star 6th Floor

Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

________________________________
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 24 March 2023 12:16
To: Simon Wilson <Simon.Wilson at ricoh-europe.com<mailto:Simon.Wilson at ricoh-europe.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Chris Morley <Chris.Morley at ricoh-europe.com<mailto:Chris.Morley at ricoh-europe.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com> <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com> <michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659


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Thank you Simon for providing the required information.



Dear Sun Sun,



Information being provided and I would expect you to order the M & S license which you have not done without further delay.



Quantity

EDP

Description

1

421188

SLNX v3 M&S 1000Point 3yr

1

421183

SLNX v3 M&S 100Point 3yr

1

421178

SLNX v3 M&S 10Point 3yr



I would assume all are good if I do not hear from you.



Kindly share the license keys for both SLNX and M & S license once available.



Do take note that this IMAC-D is STILL OPEN due to incomplete installation and breached SLA!!



Thank you.



Advance Leave Notice:  27th and 28th Mar

Public Holiday: Nil





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307499729%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3IZNNW7vWUVVBZbuiOmg6Ib%2FADYzcJCQU88eowo58Ug%3D&reserved=0>



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From: Simon Wilson <Simon.Wilson at ricoh-europe.com<mailto:Simon.Wilson at ricoh-europe.com>>
Sent: Friday, March 24, 2023 6:25 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Chris Morley <Chris.Morley at ricoh.co.uk<mailto:Chris.Morley at ricoh.co.uk>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



In-Confidence Hi Natalia, The ordering of the license is not something that I can help with, but I can provide the EDP codes that are required for the M&S for 1 device: Quantity EDP Description 1 421188 ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

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CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.

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In-Confidence



Hi Natalia,



The ordering of the license is not something that I can help with, but I can provide the EDP codes that are required for the M&S for 1 device:



Quantity

EDP

Description

1

421188

SLNX v3 M&S 1000Point 3yr

1

421183

SLNX v3 M&S 100Point 3yr

1

421178

SLNX v3 M&S 10Point 3yr





Kind Regards



Simon Wilson

Team Leader

Professional Services Dept

European Technology Centre



Ricoh Europe PLC
3 Lotus Park<https://ricohmail.co.uk/2XCW-W68L-71HGJ1-J5XIU-1/c.aspx>

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TW18 3AG<https://ricohmail.co.uk/2XCW-W68L-71HGJ1-J5XIU-1/c.aspx>, UK
Mobile: +44 (0) 777 187 4021



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From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: 24 March 2023 10:21
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Simon Wilson <Simon.Wilson at ricoh-europe.com<mailto:Simon.Wilson at ricoh-europe.com>>; Chris Morley <Chris.Morley at ricoh-europe.com<mailto:Chris.Morley at ricoh-europe.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



In-Confidence



Hi Pat,



Yes, you are correct. SNLX license and M & S license has to be purchased.



@Simon Wilson<mailto:Simon.Wilson at ricoh-europe.com> or @Chris Morley<mailto:Chris.Morley at ricoh-europe.com> could you please kindly advise how to go about the M & S license purchase such as the edp code and number of qty for this one (1) unit machine please?



Thanks!





Best regards,



Natalia Kawczyńska

Global Accounts Coordinator

Ricoh Business Services
Olivia Business Centre<../../../../Downloads/banner.PNG>

Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>



[cid:image006.jpg at 01D96356.96B3BFC0]





From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, 24 March 2023 10:43
To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Simon Wilson <Simon.Wilson at ricoh-europe.com<mailto:Simon.Wilson at ricoh-europe.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Dear Sun Sun, good day.



As per our meeting today, we were told that you need our help to advise  how to purchase the M & S license for this particular device.



Dear Natalia/GSSC, good day.



I believe this IMAC-D has to come with SLNX license and also M & S license which is additional device as it is NOT refresh.

Am I correct?



And, can someone here (maybe @Simon Wilson<mailto:Simon.Wilson at ricoh-europe.com>) can advise how to go about the M & S license purchase such as the edp code and number of qty for this one (1) unit machine please?



Looking forward to hearing from you.

Advance Leave Notice:  27th and 28th Mar

Public Holiday: Nil





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307655962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iW6v9jMIluOsWsr9ajtCEhdIIf6wc8XtJdPKEtFoK7c%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Patricia Foong
Sent: Monday, March 20, 2023 12:04 AM
To: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



Dear Sun Sun,



Since IP address been obtained and now, please tell me has the license for M&S and SLNX been procured as I have been pushing for an update almost every week?



PO from GSK to PTM was issued and in Jun/July last year and today, we are still not able to install and close this ticket.



No doubt that a loaner been provided to the customer, it does not mean that you can delay the SLNX solution implementation where the device already at site since Jan this year.



Dear Pak Idris,



I do not know why PTM taking so long to fulfill this order…card reader was missed out at the point machine was ordered, SLNX and M&S license has not purchased till today…



What is the challenge here? I have been following up closely with @soenwono<mailto:soenwono at moderndatasolusi.com> and asking him if he has any questions with regards to license purchase with your SCM, he is not able to provide the visibility or progress.



How long more do you expect RGS to wait for an answer?



Do bear in mind, we need to manage customer expectation and this is impacting Ricoh’s performance, image and SLA that set in the global contract.



I look forward to hearing from you.





Advance Leave Notice:  Nil

Public Holiday: Nil





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307655962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iW6v9jMIluOsWsr9ajtCEhdIIf6wc8XtJdPKEtFoK7c%3D&reserved=0>



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From: Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Sent: Thursday, January 26, 2023 10:09 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



In-Confidence Hi All Indeed I confirm it all but if we have no card reader and no SLNX we cannot complete the device installation Card reader is needed to allow for the device to be used with SLNX. Please order the SLNX licence and deliver

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In-Confidence



Hi All



Indeed I confirm it all but if we have no card reader and no SLNX we cannot complete the device installation

Card reader is needed to allow for the device to be used with SLNX.



Please order the SLNX licence and deliver the card reader ASAP



Kind Regards



Sara Bulgarelli
Global Service Manager
Annuity & Service

Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 (0) 203 033 3503

Mob: +39 3477899970
VoIP Ext: 1003503
Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>
www.ricoh-europe.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307655962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sAHVh0ehZIlMqj%2FOO78j%2FMC%2FcRwZHs%2B8V6QJKyjFJ8o%3D&reserved=0>



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From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 26 January 2023 09:33
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.



Dear All, good day.



I just came back from my annual leave and trying to catch up all my emails …please bear with me.



Dear Sun Sun/Henry, good day.



Please advise :



(a)Have you sent an engineer at site to ENSURE that device is configure as per buildbook?

(b)what is the situation right now? What is pending at our end?

(c)Has the card reader has ETA PTM and when can it be delivered and installed?

(d) Did you manage to reach out to the customer on the IP address details as we cannot have 2 devices having one (1) IP address

(e) As for the license, you need to it has been covered in your S & S fees that you collect monthly or yearly from now on.



Dear Sara,



Please confirm on point (e) above please that with immediate effect that the OpCos/Partners need to purchase SLNX license as this is not a new IMAC-D but last year where it use to be supported at global level.



Looking forward to hearing from you.



Advance Leave Notice:  19th, 20th and 25th Jan

Public Holiday: 23rd and 24th Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307655962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iW6v9jMIluOsWsr9ajtCEhdIIf6wc8XtJdPKEtFoK7c%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Wednesday, January 25, 2023 11:45 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



In-Confidence Hi Soewono, The cost of the SLNX licences are included in the S+S fee. But the licence needs to be ordered @Patricia Foong Swee See may you advise who’ll do it? Also onsite technician is still required to complete the installation

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In-Confidence



Hi Soewono,



The cost of the SLNX licences are included in the S+S fee.
But the licence needs to be ordered @Patricia Foong Swee See<mailto:Patricia.Foong at ricoh.com.my> may you advise who’ll do it?



Also onsite technician is still required to complete the installation as there are two devices with one IP.





Best regards,



Natalia Kawczyńska

Global Accounts Coordinator

Ricoh Business Services
Olivia Business Centre<../../../../Downloads/banner.PNG>

Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>







From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Friday, 20 January 2023 07:47
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'ZhenYu Lee' <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



In-Confidence



Hi Saenwono,

You can’t have 2 device with same ip, the previus device use already the same IP. This is basic knowledge you must have.



Based on this @#REU-GSK-IMACD<mailto:GSK-IMACD at ricoh-europe.com> is necessary a new IP for the new device or confirmation is a Tech Refresh and the old device will be retired. 2 device with same IP can’t exist.



@Soenwono<mailto:soenwono at moderndatasolusi.com> the device is anyway not by buildbook  than wait for the new IP for fix the configuration.



@#REU-GSK-IMACD<mailto:GSK-IMACD at ricoh-europe.com> @Soenwono<mailto:soenwono at moderndatasolusi.com> also the license for SLNX installation is missing if the old device will not be disposed. And we need before any action of installation.

[cid:image008.png at 01D96356.96B3BFC0]





Best Regards,



Julien Franco Alain, Perego
Technical Support Specialist L2

Global Solution Support Centre

Ricoh Spain S.L.U.

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From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: viernes, 20 de enero de 2023 7:38
To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'ZhenYu Lee' <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Hi Julien,



Ok so what you need from us / local GSK? So I can ask local GSK to provide it



Thank you.



Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vAmHX7ric0wAT2p%2BR3VRs2lI4MSzAedXhY21jLGrmTw%3D&reserved=0>



PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jGQ9B0D3ZnbcXk0c84%2BbcSS0%2BzstljtGWiYCrYS1ZOw%3D&reserved=0>

[cid:image010.png at 01D96356.96B3BFC0]



From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: 20 January 2023 12:07
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'ZhenYu Lee' <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



In-Confidence



Hi Soenwono,



Internal communication should not be shared with client.

I advise to keep separate the communications.



Best Regards,



Julien Franco Alain, Perego
Technical Support Specialist L2

Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image002.png at 01D96356.96B3BFC0]<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.es%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ad3wXEyVCcpGRmhJFTjU8PdTfpL46AxDpWA5I5k1BTA%3D&reserved=0>

[cid:image003.png at 01D96356.96B3BFC0] <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fricohspain&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wqcXeQZ9z1AHSgVRqLv5QAd%2BFJhLb6qiCCTPHqDq8Qg%3D&reserved=0>  [cid:image004.png at 01D96356.96B3BFC0]  <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fricohspain&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5QzkBDVnACFNUNWvXHpf%2Fb4GBuXfCX9U3bmJkcBdSlg%3D&reserved=0>  [cid:image005.png at 01D96356.96B3BFC0]  <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fricohspain&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hUhno5T01Xw3Aq55Ch69HxCOX%2FkL1cNhiZLEYBImxMY%3D&reserved=0>  [cid:image009.png at 01D96356.96B3BFC0]  <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fricoh-espana-slu&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2F5bDkOQuOqTPTXg5lq53v2kvbZhJpDEeV3Cr%2FZJKTuo%3D&reserved=0>



From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: viernes, 20 de enero de 2023 5:50
To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'ZhenYu Lee' <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Hi All,

Can I add local GSK – Pak Fachri in this email for ease of communication & follow up? Please advise



Thank you.



Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vAmHX7ric0wAT2p%2BR3VRs2lI4MSzAedXhY21jLGrmTw%3D&reserved=0>



PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jGQ9B0D3ZnbcXk0c84%2BbcSS0%2BzstljtGWiYCrYS1ZOw%3D&reserved=0>

[cid:image010.png at 01D96356.96B3BFC0]



From: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: 19 January 2023 16:37
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



Internal



Hi Natalia,

                   The IP address stated on this RITM is currently being used by PULMFP009 which is an MP301 device as shown in WIM screenshot below and not the new device stated in the RITM an IMC300



[cid:image011.png at 01D96356.96B3BFC0]







Kind Regards





Nigel Forster
Technical Support Specialist L2

Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image002.png at 01D96356.96B3BFC0]<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.es%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570307968451%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ad3wXEyVCcpGRmhJFTjU8PdTfpL46AxDpWA5I5k1BTA%3D&reserved=0>

[cid:image003.png at 01D96356.96B3BFC0] <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fricohspain&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=U1FQjyYPuu6EATY%2BAcwxbgCIakfCwp%2BHMwugEHAqhJg%3D&reserved=0>  [cid:image004.png at 01D96356.96B3BFC0]  <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fricohspain&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YxCUT6xj6EBDh36a5vGjk0%2BnnV3qKN14AXAqwu6F%2Bk4%3D&reserved=0>  [cid:image005.png at 01D96356.96B3BFC0]  <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fricohspain&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NDr0tttE7YB5tJnxeNXfVe%2FrzStrYkQLX%2BtguPnPWVw%3D&reserved=0>  [cid:image009.png at 01D96356.96B3BFC0]  <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fricoh-espana-slu&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TUDsSC5qpW5gjzvtlnt6nPuyTipoNdVMU8DE36JnE8A%3D&reserved=0>



From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: 19 January 2023 09:25
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder) / RITM0510659



Internal



HI Patricia,



We are already in the implementation stage in Service Now.



@RES-BARCELONA-GSK<mailto:GSSC.GSK.Support at ricoh.es> could you please advise if  the IP address is 10.237.191.51 for this as our partner have asked.

Also  our partner wants to set a date so our engineer and you can communicate & cooperate to settle this setting & configuration as we have different time zones.



@soenwono<mailto:soenwono at moderndatasolusi.com> engineer visit needs to be confirmed also with the customer so they know in advance a technician will come.



Thanks!





Best regards,



Natalia Kawczyńska

Global Accounts Coordinator

Ricoh Business Services
Olivia Business Centre<../../../../Downloads/banner.PNG>

Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>









From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Thursday, 19 January 2023 05:21
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder)



This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Thank you Sun Sun for your update and we look forward to close out this IMAC-D and have it installed upon arrival.



I would also expect a close monitoring of this item arrival by PTM and progressive update to RGS.



Dear GSSC, good day.



Kindly provide a respond on the questions raised on IP address by our partner in order to move forward with next course of action.



Dear Natalia, good day.



Kindly have it updated in ServiceNOW based on the reply from our partner so that we could track.



Thanks!!



Advance Leave Notice:  19th, 20th and 25th Jan

Public Holiday: 23rd and 24th Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FUOPp3ZuMlqdIo28DFp4tDxHDNLcvdAgsoXLSNOQWhE%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, January 19, 2023 12:00 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder)



Hi Patricia, The reader RF IDEAS CARD READER 805R1AKU is sourced from outside vendor not from RICOH. We hope to get the reader by end January 2023 HI GSSC Team, Any update please Thank you. Regards,Soenwono Suprapto | GMA & Direct Dept

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CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.

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Hi Patricia,

The reader RF IDEAS CARD READER 805R1AKU is sourced from outside vendor not from RICOH. We hope to get the reader by end January 2023



HI GSSC Team,

Any update please



Thank you.



Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LKzT4Tu5FOxHJX2SZ0W%2BkWbqspmTokiRAunolsOZNeU%3D&reserved=0>



PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4ZJdaKLL4axAKzmtTBJXrckbWNQ9A1uK6%2FYHg6sv0A0%3D&reserved=0>

[cid:image010.png at 01D96356.96B3BFC0]



From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 18 January 2023 23:48
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; ZhenYu Lee <ZhenYu_Lee at rapp.ricoh.com<mailto:ZhenYu_Lee at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung (1st Reminder)



Dear Sun Sun and PTM team members,



I do not think I am getting any respond from PTM with regards on the card reader eta date.



Again, my questions is via RAPO SCM? if this card reader procure If yes, what will be the availability date from RAPO and delivery date to GSK…



We expect PTM to provide an update by tomorrow (19th), before end of business without fail.



Dear GSSC team,



Not sure if you have you responded to the questions raised by @Soenwono<mailto:soenwono at moderndatasolusi.com> to verify on the IP address before our partner send their engineer to reconfigure the device as per build book?





Thank you..





Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FUOPp3ZuMlqdIo28DFp4tDxHDNLcvdAgsoXLSNOQWhE%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Patricia Foong
Sent: Tuesday, January 17, 2023 11:34 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung



Dear Sun Sun, good day.



Again, you have not get back to us on the shipment availability date for the card reader for this GSK order.



Please provide your reply by tomorrow (Wed), before end of business so that we could have it updated in ServiceNOW for visibility and also SLA measurement.



Do provide a customer delivery date if shipment date from RAPO been obtained and let us know if RAPO SCM have not come back to you, we will help to push for it.



Kindly be transparent on the situation as this ticket cannot be closed till card reader been installed.



Hope you understand well of the urgency of this item.



Have a pleasant day.





Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FUOPp3ZuMlqdIo28DFp4tDxHDNLcvdAgsoXLSNOQWhE%3D&reserved=0>



[cid:image001.jpg at 01D96356.96B3BFC0]<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZcdvekwILGQSDmXoG4ZHIegj5lZMOcibWLJJd2fPL6w%3D&reserved=0>



This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Patricia Foong
Sent: Tuesday, January 17, 2023 10:21 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung



Dear Sun Sun,



GSSC team has mentioned that device is not set as per build book :



Also if the configuration page the tech sent in his email is accurate then the build book has not been followed either as the host name is wrong .



Please make sure device will be configured according to the buildbook.



As long as you follow exactly what is in the build book, it should be fine and GSSC will push SLNX once device been correctly configure.



You need to schedule a date to dispatch your engineer to reconfigure it once GSSC has confirm on question raised on the IP address.



Dear GSSC team,



Are you able to verify the IP address again please.



Any help be great.



Thanks!

Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FUOPp3ZuMlqdIo28DFp4tDxHDNLcvdAgsoXLSNOQWhE%3D&reserved=0>



[cid:image001.jpg at 01D96356.96B3BFC0]<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZcdvekwILGQSDmXoG4ZHIegj5lZMOcibWLJJd2fPL6w%3D&reserved=0>



This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, January 17, 2023 6:54 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: New Printer IMC 300F set up at GSK Pulogadung



Hi All, To avoid miss reading, I change the subject to “New Printer IMC 300F set up at GSK Pulogadung“ I check with the local PIC – Pak Fachri, the IP address is 10. 237. 191. 51. . can you check if this IP address is fine? Also I suggest we set

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CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.

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Hi All,

To avoid miss reading, I change the subject to “New Printer IMC 300F set up at GSK Pulogadung“



I check with the local PIC – Pak Fachri, the IP address is 10.237.191.51.. can you check if this IP address is fine?



Also I suggest we set a date so our engineer and global team can communicate & cooperate to settle this setting & configuration,



Thank you



Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308124687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LKzT4Tu5FOxHJX2SZ0W%2BkWbqspmTokiRAunolsOZNeU%3D&reserved=0>



PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0zTBa6Ok6oaOZWheEdAgIlfBhtyad4aAhPzzstfbH5Y%3D&reserved=0>

[cid:image010.png at 01D96356.96B3BFC0]



From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 16 January 2023 15:32
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Dear PTM team, good day.



I would like to re-attach the build book here in case you still need a copy.



Dear Pak Henry/Sun Sun, good day.



Can you please send an engineer on site to have this rectified and fixed soonest?



Kindly advise when can this be done please by return email.



Thanks!



Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BUSRePe5KwbE%2FdWl4bx93gr%2B4lH%2BQfRhJFnLHhNGT5s%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Monday, January 16, 2023 4:17 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Internal HI Sun Sun, Hope you had a nice weekend. Please see comments from our GSSC team QUOTE The IP address shown on the Config page provided by the technician ( 10. 237. 191. 51) is already in use by PULMFP009 an MP301 and that is the WIM page

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Internal



HI Sun Sun,
Hope you had a nice weekend.

Please see comments from our GSSC team

QUOTE

The IP address shown on the Config page provided by the technician ( 10.237.191.51) is already in use by PULMFP009 an MP301 and that is the WIM page that comes up when we try to log on.



Also if the configuration page the tech sent in his email is accurate then the build book has not been followed either as the host name is wrong .

UNQUOTE



Please make sure device will be configured according to the buildbook.





Best regards,



Natalia Kawczyńska

Global Accounts Coordinator

Ricoh Business Services
Olivia Business Centre<../../../../Downloads/banner.PNG>

Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>





From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, 9 January 2023 04:31
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Dear Sun Sun, good day.



Hope you had a restful weekends.



Please advise when can the device been installed and set up for usage?



And also the card reader availability date so that we could have update in the ServiceNOW for visibility please.



Looking forward to your kind reply within today (9th Jan).





Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BUSRePe5KwbE%2FdWl4bx93gr%2B4lH%2BQfRhJFnLHhNGT5s%3D&reserved=0>



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From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, January 6, 2023 5:47 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Hi Patricia, We will still install & configure the unit first ya Thank you Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486 M: +62-87771697791www. moderndatasolusi. com PT MODERN DATA SOLUSI JL. 

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Hi Patricia,

We will still install & configure the unit first ya



Thank you



Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6qgF6at7WCAog%2B6YxTQ%2BTAIrK88dn%2Bqzqjk0H7m1TJQ%3D&reserved=0>



PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0zTBa6Ok6oaOZWheEdAgIlfBhtyad4aAhPzzstfbH5Y%3D&reserved=0>

[cid:image010.png at 01D96356.96B3BFC0]



From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 05 January 2023 16:21
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Dear Sun Sun, good day.



I am surprise that card reader is not ready when we are talking about device configuration where it has been delivered?



Now, can you please tell us when can the card reader be available for installation?



Will you still go ahead to install and configure first while waiting for the card reader arrival? If yes, WHEN can it happen please.



Without the card reader install, this ticket will stay as OPEN.



Looking forward to your soonest reply please.





Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BUSRePe5KwbE%2FdWl4bx93gr%2B4lH%2BQfRhJFnLHhNGT5s%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, January 5, 2023 12:46 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Hi Patricia, Yes we have communicate with the local PIC. And he request to install it today as he is only get back to work by today. Oiyah I forget to inform you that the card reader is not ready yet so we will install it later ya. Pak Henry,Please

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Hi Patricia,

Yes we have communicate with the local PIC. And he request to install it today as he is only get back to work by today.

Oiyah I forget to inform you that the card reader is not ready yet so we will install it later ya.



Pak Henry,

Please make sure your team install & configure as per buildbook and inform us the IP, gateway, subnet mask ya..



Thank you for your assistance



Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6qgF6at7WCAog%2B6YxTQ%2BTAIrK88dn%2Bqzqjk0H7m1TJQ%3D&reserved=0>



PT MODERN DATA SOLUSI

JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0zTBa6Ok6oaOZWheEdAgIlfBhtyad4aAhPzzstfbH5Y%3D&reserved=0>

[cid:image010.png at 01D96356.96B3BFC0]



From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 03 January 2023 13:49
To: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Thank you Pak Henry for your kind update and do contact GSSC team once configuration/installation completed in order for the global team to push SLNX.



Cheers.



Advance Leave Notice:  Nil

Public Holiday: 2nd and 23rd Jan





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BUSRePe5KwbE%2FdWl4bx93gr%2B4lH%2BQfRhJFnLHhNGT5s%3D&reserved=0>



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This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Sent: Tuesday, January 3, 2023 2:45 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; 'Bobby' <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: Re: Printer Setup Ricoh (temporary) in Rx Pulogadung Office request RITM0510659



Hi Patricia, Our schedule for installment on January 5, 2023. Thank you, Henry On 2023-01-03 12: 53, Patricia Foong wrote: > _Thank you so much Sun Sun for the information shared below. _ > > _ _ > > _Dear Pal Hendry, good day. _

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Hi Patricia,



Our schedule for installment on January 5, 2023.



Thank you,

Henry



On 2023-01-03 12:53, Patricia Foong wrote:

> _Thank you so much Sun Sun for the information shared below._

>

> _ _

>

> _Dear Pal Hendry, good day._

>

> _ _

>

> _Please confirm when the device will be configured and install as per

> build book, today or tomorrow?..._

>

> _ _

>

> _Should you encounter any issue during the set up/installation, please

> revert immediately._

>

> _ _

>

> _Cheers._

>

> _ _

>

> Advance Leave Notice:  Nil

>

> Public Holiday: 2nd and 23rd Jan

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308280932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BUSRePe5KwbE%2FdWl4bx93gr%2B4lH%2BQfRhJFnLHhNGT5s%3D&reserved=0> [1]

>

>  [2]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Monday, January 2, 2023 12:52 PM

> To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD'

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK'

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman'

> <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> Hi All, The unit IMC 300F has been successfully delivered on Thursday

> 29 December 2022. The serial number is 3922PA51278. IP, gateway,

> subnet mask will be informed later. Hi Pak Henry, As discussed please

> assign your engineer to install and

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi All,

>

> The unit IMC 300F has been successfully delivered on Thursday 29

> December 2022.

>

> The serial number is 3922PA51278.  IP, gateway, subnet mask will be

> informed later.

>

> Hi Pak Henry,

>

> As discussed please assign your engineer to install and configure as

> per builbook and share IP, gateway, subnet mask information.

>

> Thank you..

>

> Regards,

>

> Soenwono Suprapto | GMA & Direct Dept Head

>

> T: +62 21-27937489

>

> F: +62 21-27937486

>

> M: +62-87771697791

>

> www.moderndatasolusi.com<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=epUnebUGKodb%2Fz52Wc7ey0dmbRXjztaFh8dy3qDrHz8%3D&reserved=0> [3]

>

> PT MODERN DATA SOLUSI

>

> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama

> - Jakarta Selatan 12240 [4]

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: 29 December 2022 9:06

> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; RES-BARCELONA-GSK

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman'

> <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> _Dear Natalia, good day._

>

> _ _

>

> _Please allow me to reply on behalf of @soenwono and as informed, due

> to bad weather (heavy rain with strong winds since morning) in

> Jakarta, it is not safely to arrange for delivery._

>

> _ _

>

> _And it has been reschedule to today – 29/Dec and will follow up

> closely with our Partner if there is any further changes._

>

> _ _

>

> _Dear Sun Sun, good day._

>

> _ _

>

> _Kindly reconfirm if delivery be made today and advise once completed

> together with :_

>

> _ _

>

> IP, gateway, subnet mask and serial number__

>

> _ _

>

> _Thank you for your support!_

>

> _ _

>

> _Have a pleasant day._

>

> _ _

>

> Advance Leave Notice: 21st and 22nd Dec

>

> Public Holiday: 26th Dec

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Qu60KaKcEIY1xlkxTv4fPDJCfBjkOuerlg%2FtH7nr3Qk%3D&reserved=0> [1]

>

>  [2]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: Wednesday, December 28, 2022 6:49 PM

> To: RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono

> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Patricia Foong

> <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman'

> <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> Internal Hi Sun Sun, Thank you for all the updates. Could you please

> confirm S/N of the 1x IMC 300F delivered to GSK Pulogadung on 28th?

> Once confirmed, @RES-BARCELONA-GSK please kindly confirm if software

> was pushed and RITM0510659 can be

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

>  Internal

>

> Hi Sun Sun,

>

> Thank you for all the updates.

>

> Could you please confirm S/N of the 1x IMC 300F delivered to GSK

> Pulogadung on 28th?

>

> Once confirmed, @RES-BARCELONA-GSK please kindly confirm if software

> was pushed and RITM0510659 can be closed.

>

> Thank you in advance.

>

> Best regards,

>

> Natalia Kawczyńska

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre [5]

>

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: poniedziałek, 26 grudnia 2022 08:38

> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>;

> #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; RES-BARCELONA-GSK

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'Yan Budiman'

> <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Pat,

>

> Yes we will arrange a delivery 1x IMC 300F to GSK Pulogadung on 28th

> December ya

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: 23 December 2022 10:08

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD'

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK'

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> _Dear Natalia, good day._

>

> _ _

>

> _I was informed by @Soenwono that device will be delivered on 28th Dec

> as per customer’s request._

>

> _ _

>

> Advance Leave Notice: 21st and 22nd Dec

>

> Public Holiday: 26th Dec

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Qu60KaKcEIY1xlkxTv4fPDJCfBjkOuerlg%2FtH7nr3Qk%3D&reserved=0> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Thursday, December 1, 2022 3:02 PM

> To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK'

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto

> <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> Hi Aga, Yes confirm the loaner device now is up and running Thank you

> for your assistance. BR, Soenwono. . From: #REU-GSK-IMACD

> <GSK-IMACD@ ricoh-europe. com> Sent: 30 November 2022 14: 14To:

> Soenwono <soenwono@ moderndatasolusi. com>;

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi Aga,

>

> Yes confirm the loaner device now is  up and running

>

> Thank you for your assistance.

>

> BR,

>

> Soenwono..

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 30 November 2022 14:14

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; RES-BARCELONA-GSK

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'henry

> susanto ASSD' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> Good day Soenwono,

>

> I hope you are well.

>

> Can you please provide an update on the installation of the loaner

> device?

>

> Thank you in advance for the update.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Friday, November 25, 2022 8:59 AM

> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; RES-BARCELONA-GSK

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'henry

> susanto ASSD' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Pak Henry,

>

> As per Aga’s email below, There is a update on IP Address

> 10.237.191.54 for Loaner device MPC 3502 in GSK Pulogadung.

>

> Please assign the engineer to continue the setting ya pak

>

> If there is something unclear, please communicate with Aga in this

> email ya pak.

>

> Hi Aga,

>

> Anything to add on?

>

> Thank you

>

> BR,

>

> Soenwono

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 24 November 2022 14:18

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; RES-BARCELONA-GSK

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'henry

> susanto ASSD' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> Hello Everyone,

>

> Thank you Soenwono for the email. Indeed, I confirm that the IP

> provided is for the loaner device please. RITM0510659 [8]

>

> Can you please advise what is the schedule and when we can follow up?

>

> You can contact me using this mailbox please.

>

> Just in case I am attaching the build book for the technician to

> follow please. This is necessary for the proper installation.

>

> Can you also please make sure that the technician contacts GSSC upon

> installation?

>

> Thank you in advance, much appreciated.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Thursday, November 24, 2022 6:06 AM

> To: Agnieszka Sprawka <Agnieszka.Sprawka at ricoh-europe.com<mailto:Agnieszka.Sprawka at ricoh-europe.com>>;

> RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'henry

> susanto ASSD' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Bobby'

> <supriatna at moderndatasolusi.com<mailto:supriatna at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>;

> 'Helpdesk' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>

> Subject: RE: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

> Importance: High

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Aga,

>

> This IP Address 10.237.191.54 is for a loaner device MPC 3502 –

> W503M510223 ya? please advise

>

> Loaner device while waiting a new unit IMC 300F to be installed in GSK

> ya

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: Agnieszka Sprawka <Agnieszka.Sprawka at ricoh-europe.com<mailto:Agnieszka.Sprawka at ricoh-europe.com>>

> Sent: 23 November 2022 16:25

> To: 'soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; RES-BARCELONA-GSK

> <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: FW: Printer Setup Ricoh (temporary) in Rx Pulogadung Office

> request RITM0510659

>

> Good day,

>

> I hope you are well.

>

> We received the update from the customer, the new ip for installing

> loaner device is IP address is 10.237.191.54

>

> Can you please proceed with the installation?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> Ricoh Europe Holdings PLC is a company registered in England, under

> company number 06273215, with a registered office at 20 Triton Street,

> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is

> operated by: (i) Ricoh Europe PLC, a company registered in England

> under company number 00720944, with a registered office at 20 Triton

> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered

> in England under company number 01271033, with a registered office at

> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh

> Capital Limited, a company registered in England under company number

> 03001351, with a registered office at 20 Triton Street, London, NW1

> 3BF Please consider the environment before printing this e-mail

>

> Links:

> ------

> [1] http://www.ricoh.com.my/<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Qu60KaKcEIY1xlkxTv4fPDJCfBjkOuerlg%2FtH7nr3Qk%3D&reserved=0>

> [2] https://www.ricoh.com.my/<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xFo4zjga3ChEYTJNgjbh9PsWSAYqGqp6aIf%2FMnWxTFw%3D&reserved=0>

> [3] http://www.moderndatasolusi.com/<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=epUnebUGKodb%2Fz52Wc7ey0dmbRXjztaFh8dy3qDrHz8%3D&reserved=0>

> [4] https://goo.gl/maps/ta17fqnTWbL2<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=kEqAXujOWHeZ3howTpnR8s0vFaBof3YB1Q4ky%2FArhs4%3D&reserved=0>

> [5] http://vmwhm.idphosting.co.id/../../../../Downloads/banner.PNG<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fvmwhm.idphosting.co.id%2FDownloads%2Fbanner.PNG&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hLU%2Fj56nYI9hS3REUjUUWLp3GQBIvqvCHDe1DYK0jYU%3D&reserved=0>

> [6]

> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C84e62fd8a74643023a0808dae7142420%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638076370968187728%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0xPKte0Ti0bquyIme4gk6rIpPgQoD3xYQ0pAobGsMRI%3D&reserved=0<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Qu60KaKcEIY1xlkxTv4fPDJCfBjkOuerlg%2FtH7nr3Qk%3D&reserved=0>

> [7]

> https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C84e62fd8a74643023a0808dae7142420%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638076370968187728%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Tv3jLaSNMJC6KpwK5Zg1uGg1q69vtP7KEeb01CubBO0%3D&reserved=0<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xFo4zjga3ChEYTJNgjbh9PsWSAYqGqp6aIf%2FMnWxTFw%3D&reserved=0>

> [8]

> https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicenow.gsk.com%2Fsc_req_item.do%3Fsys_id%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%26sysparm_record_target%3Dsc_req_item%26sysparm_record_row%3D33%26sysparm_record_rows%3D78%26sysparm_record_list%3Dcat_item%253D1aff4daddbc3101090850ae5f3961996%255EORcat_item%253D9418653adbc75c5090850ae5f3961902%255EORcat_item%253Dd7e7fa0bdbc35c106233d25cd3961923%255EORcat_item%253D77aef79bdb8714106233d25cd3961904%255EORcat_item%253D27be9937db03941090850ae5f396194a%255EORcat_item%253D5a26e0aadb8b94506233d25cd39619f5%255EORcat_item%253D68ef05b8dbd3d41090850ae5f3961993%255EstateIN-5%252C1%252C2%255EORDERBYnumber&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C84e62fd8a74643023a0808dae7142420%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638076370968187728%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HRO%2FEoG4ZrXqCzum%2FgebODhFN3MyY3RY8nTyhAvEhJQ%3D&reserved=0<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicenow.gsk.com%2Fsc_req_item.do%3Fsys_id%3Dc2de67cf1bae0158a1c4a9f3b24bcb42%26sysparm_record_target%3Dsc_req_item%26sysparm_record_row%3D33%26sysparm_record_rows%3D78%26sysparm_record_list%3Dcat_item%253D1aff4daddbc3101090850ae5f3961996%255EORcat_item%253D9418653adbc75c5090850ae5f3961902%255EORcat_item%253Dd7e7fa0bdbc35c106233d25cd3961923%255EORcat_item%253D77aef79bdb8714106233d25cd3961904%255EORcat_item%253D27be9937db03941090850ae5f396194a%255EORcat_item%253D5a26e0aadb8b94506233d25cd39619f5%255EORcat_item%253D68ef05b8dbd3d41090850ae5f3961993%255EstateIN-5%252C1%252C2%255EORDERBYnumber&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C8fdec88637c54932305908db2c61a702%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638152570308437167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SiZve2hqF00kbu1O7W23tCoWdBq44zk%2Bwil0IMUKp5M%3D&reserved=0>

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail

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This email is confidential. If you have received it in error, you are on notice of this status. Please notify us immediately by email and then delete this message from your system. Please do not copy it for any purpose or disclose its contents to any other person: to do so could be a breach of confidence. Internet communications are not secure and therefore RICOH España S.L.U. does not accept responsibility for the contents of this message. Thank you for your assistance.
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