[It.team] RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

Tue May 16 03:24:25 UTC 2023

Hi All,

Tomorrow our engineer will visit and do a manual checking in the machine ya. We will give an update later ya. 

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Patricia Foong <Patricia.Foong at ricoh.com.my> 
Sent: 12 May 2023 21:39
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; #haleon-imacd <haleon-imacd at ricoh-europe.com>
Cc: yan at moderndatasolusi.com; idris at moderndatasolusi.com; soenwono <soenwono at moderndatasolusi.com>
Subject: RE: RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

Dear Julien, 

Thank you for your kind reply.

Can you advise what should the partner do next?

Go to the field to reconfirm if it is a SLNX bypass and is direct printing?

Advance Leave Notice:  Nil 

Public Holiday:  Nil 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> > 
Sent: Friday, May 12, 2023 6:52 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

Internal Hi. Yes is what they tell, they bypass SLNX completely for this stuff. Or at least is the information they give. Best Regards, Julien Franco Alain, Perego Technical Support Specialist L2 Global Solution Support Centre Ricoh Spain S. L. U.  

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Internal

Hi.

Yes is what they tell, they bypass SLNX completely for this stuff.

Or at least is the information they give.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2

Global Solution Support Centre

Ricoh Spain S.L.U.

 <http://www.ricoh.es/> 

 <http://www.facebook.com/ricohspain>    <http://www.twitter.com/ricohspain>    <http://www.youtube.com/ricohspain>    <http://www.linkedin.com/company/ricoh-espana-slu>  

From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> > 
Sent: viernes, 12 de mayo de 2023 12:44
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Cc: yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> 
Subject: RE: RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

Internal

Dear Sun Sun, 

Thank you for your response. 

According to GSSC the printer is set as direct print…. 

Printer Queue name : PULMFP001 

Server name : PULSPWN00003

 <mailto:Haleon.support at ricoh.es> @#RES-Barcelona-Haleon could you please confirm? 

Thank you

Kind regards,

Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
 <http://www.ricoh-europe.com/> www.ricoh-europe.com

Annual leave planned: 

 <http://www.ricoh-europe.com/> 

 <http://www.facebook.com/ricoheurope>   <http://www.twitter.com/ricoheurope>    <http://www.youtube.com/ricoheurope>   

From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> > 
Sent: Friday, May 12, 2023 12:28 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >
Cc: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> 
Subject: RE: RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Hi Patricia,

We checked this unit is connected to SLNX. so technically this setting should be done by central team. That’s our analysis. Please advise. 

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> > 
Sent: 12 May 2023 16:46
To: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> 
Subject: RE: RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

Dear Sun Sun, good day.

As spoken, you are suppose to come back to us if this can be done by today (Friday), before end of business.

Have you manage to find out please?

Looking forward to hearing from you.

Advance Leave Notice:  Nil 

Public Holiday:  Nil 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #haleon-imacd <haleon-imacd at ricoh-europe.com <mailto:haleon-imacd at ricoh-europe.com> > 
Sent: Wednesday, May 10, 2023 10:16 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: #RES-Barcelona-Haleon <Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es> >
Subject: RE: RITM50186243 - Haleon - Change Ricoh Printer Configuration - Indonesia

Internal Hello Sun Sun, Hope you are well. RITM50186243 - change setting on PULMFP001 S/N E164M150179 The printer is already set up as black and white default (screen shot below) , but the users still have an option to use printing colour and 

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Internal

Hello Sun Sun, 

Hope you are well.

RITM50186243 - change setting on PULMFP001 S/N E164M150179

The printer is already set up as black and white default (screen shot below) , but the users still have an option to use printing colour and set the printing colour as default.

The customer would like only certain people to have access/ option to printing colour, but not all. She wants the rest of the users to have only black and white print option. 

If you are unsure what needs to be done, please contact endri.x.cahyanti at haleon.com <mailto:endri.x.cahyanti at haleon.com>  , please copy Haleon.support at ricoh.es <mailto:Haleon.support at ricoh.es>  and patricia.foong at ricoh.com.my <mailto:patricia.foong at ricoh.com.my>  . 

Please advise if this can be done by your technician. 

Looking forward to hearing from you.

Thank you. 

Kind regards,

Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
 <http://www.ricoh-europe.com/> www.ricoh-europe.com

Annual leave planned: 

 <http://www.ricoh-europe.com/> 

 <http://www.facebook.com/ricoheurope>   <http://www.twitter.com/ricoheurope>    <http://www.youtube.com/ricoheurope>   

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail 

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