[It.team] Shell Indonesia INC00002274058

Chan Li Peng Chan.Li.Peng at ricoh.com.my
Mon Oct 2 02:05:29 UTC 2023 

Hi All,

Following up on this. Please advise whether issue has been resolved?



Best Regards,
Chan Li Peng
Regional Service Manager, Greater Asia Pacific
Ricoh Global Services Greater Asia Pacific
RICOH Digital Services BU

RICOH (Malaysia) Sdn Bhd   (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontracktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Cell : (6012) 3833071
Email : chan.li.peng at ricoh.com.my<mailto:chan.li.peng at ricoh.com.my>

Advance Leave Notice : N/a
Advance Public Holiday :  N/a

Service Hotline: 1300 88 8228 (ricoh.service at ricoh.com.my<mailto:ricoh.service at ricoh.com.my>)
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[Graphical user interface, text, application    Description automatically generated]<https://www.ricoh.com.my/>


From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>
Sent: Wednesday, September 27, 2023 5:56 PM
To: soenwono <soenwono at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Chan Li Peng <Chan.Li.Peng at ricoh.com.my>; gilang at moderndatasolusi.com; it.team at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>
Subject: RE: Shell Indonesia INC00002274058


Hi Team


Info requested.




Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F517.C01E89A0]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, 27 September 2023 09:48
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: Shell Indonesia INC00002274058


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Heather,

Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image003.png at 01D9F517.C01E89A0]

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Sent: Wednesday, September 27, 2023 1:39 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>>
Subject: RE: Shell Indonesia INC00002274058
Importance: High


Hi Team


Kindly advice when engineer will be onsite to attend to this INC please.

INC00002274058
INC10406527
21-09-2023 05:01:46
C718R420301
MPS RICOH Hardware - Paper getting jam in Ricoh printer at s


Thank you


Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F517.C01E89A0]

From: #RPO-EMEA-RSD-incident-management
Sent: Monday, 25 September 2023 10:01
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>
Subject: RE: Shell Indonesia INC00002274058

Hi Soenwono

I have chased OpCo for status update and awaiting response.

Thank you
Glenda

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, 24 September 2023 17:55
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>
Subject: RE: Shell Indonesia INC00002274058


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Helpdesk / Pak Henry,

Can you help to give the update please

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image003.png at 01D9F517.C01E89A0]

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Sent: 22 September 2023 14:21
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>>
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Dear team


Can you kindly provide an update on ETA

Thank you





Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F517.C01E89A0]

From: #RPO-EMEA-RSD-incident-management
Sent: Thursday, 21 September 2023 08:58
To: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>
Subject: Shell Indonesia INC00002274058

Dear team

Kindly advice when engineer will be onsite to attend to below INC please:

INC00002274058
INC10406527
Indonesia
21-09-2023 05:01:46
C718R420301
MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)



Thank you


Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F517.C01E89A0]

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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