[It.team] Shell Indonesia INC00002274058

#RPO-EMEA-RSD-incident-management EMEA-RSD-incident-management at ricoh-europe.com
Mon Oct 2 06:08:14 UTC 2023 

Hi

See below:
Caller:Diana Pratiwi (IDDPR1)
Email:D.Pratiwi at shell.com
*****
User ID: Diana Pratiwi (IDDPR1)
Name: Diana Pratiwi (IDDPR1)
Call-back No.: 0818 677 250





Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F507.99AC4380]

From: Soenwono <soenwono at moderndatasolusi.com>
Sent: Monday, 02 October 2023 04:49
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com>; helpdesk at moderndatasolusi.com; henry.sutanto at moderndatasolusi.com; Chan.Li.Peng at ricoh.com.my; gilang at moderndatasolusi.com; it.team at moderndatasolusi.com; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com>
Subject: RE: Shell Indonesia INC00002274058


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Hi Heather,

We have not received the username & password to login. can you recheck please or can you share RAM team's email to me so I can check with them directly?

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image003.png at 01D9F507.99AC4380]

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Sent: 27 September 2023 16:56
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: Shell Indonesia INC00002274058


Hi Team


Info requested.




Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F507.99AC4380]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, 27 September 2023 09:48
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: Shell Indonesia INC00002274058


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Heather,

Updates from engineer is they need username & password to (login admin) to setting the paper size in the unit. can you share the username & passw please

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image003.png at 01D9F507.99AC4380]

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Sent: Wednesday, September 27, 2023 1:39 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>>
Subject: RE: Shell Indonesia INC00002274058
Importance: High


Hi Team


Kindly advice when engineer will be onsite to attend to this INC please.

INC00002274058
INC10406527
21-09-2023 05:01:46
C718R420301
MPS RICOH Hardware - Paper getting jam in Ricoh printer at s


Thank you


Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F507.99AC4380]

From: #RPO-EMEA-RSD-incident-management
Sent: Monday, 25 September 2023 10:01
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>
Subject: RE: Shell Indonesia INC00002274058

Hi Soenwono

I have chased OpCo for status update and awaiting response.

Thank you
Glenda

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, 24 September 2023 17:55
To: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>
Subject: RE: Shell Indonesia INC00002274058


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Helpdesk / Pak Henry,

Can you help to give the update please

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image003.png at 01D9F507.99AC4380]

From: #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management at ricoh-europe.com<mailto:EMEA-RSD-incident-management at ricoh-europe.com>>
Sent: 22 September 2023 14:21
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>; 'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>>
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Dear team


Can you kindly provide an update on ETA

Thank you





Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F507.99AC4380]

From: #RPO-EMEA-RSD-incident-management
Sent: Thursday, 21 September 2023 08:58
To: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>; Chan.Li.Peng at ricoh.com.my<mailto:Chan.Li.Peng at ricoh.com.my>
Subject: Shell Indonesia INC00002274058

Dear team

Kindly advice when engineer will be onsite to attend to below INC please:

INC00002274058
INC10406527
Indonesia
21-09-2023 05:01:46
C718R420301
MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera (26 floor)



Thank you


Best regards.


Heather Petersen
Regional Service Desk Incident Manager
Annuity and Service
Heather.petersen at ricoh-europe.com<mailto:Heather.petersen at ricoh-europe.com>
[cid:image002.png at 01D9F507.99AC4380]

Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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