[It.team] Shell Indonesia INC00002274058

Mon Oct 2 08:33:01 UTC 2023

Hi Tomy,

So do you need us to re-check and make sure we follow the setting as per
buildbook? Please advise.

We have 2 buildbook attached. which one we should follow?

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RNL-RAM Shell <ram.shell at ricoh.nl> 
Sent: 02 October 2023 14:13
To: Chan Li Peng <Chan.Li.Peng at ricoh.com.my>; soenwono
<soenwono at moderndatasolusi.com>; #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com>;
helpdesk at moderndatasolusi.com; Henry Sutanto
<henry.sutanto at moderndatasolusi.com>; gilang at moderndatasolusi.com;
it.team at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>;
#RNL-RAM Shell <ram.shell at ricoh.nl>
Subject: RE: Shell Indonesia INC00002274058

I have set the paper sizes for all trays to auto detect. Tray 3 is not
detecting the format. Could be the guides are not set correctly,.

Kind regards,

Tonny Brukx

Please only reply to ram.shell at ricoh.nl <mailto:ram.shell at ricoh.nl> 

Inbox Solution Specialist A, Dept HW&IS Solution Team 2, Ricoh Nederland
B.V.

Global Shell SLNX Administrator

Standard non working hours: Friday afternoon

National Bank Holiday: 

Advance planned leave notice: September 11 till September 29

T +31 73 645 2177| M +31 6 21820072 | E  <mailto:tonny.brukx at ricoh.nl>
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Ricoh Nederland B.V.
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5231 DD 's-Hertogenbosch
The Netherlands
Postal address: P.O. Box 93150, 5203 MB 's-Hertogenbosch, The Netherlands
KvK nummer 16076000

From: Chan Li Peng <Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> > 
Sent: maandag 2 oktober 2023 08:56
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry
Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; gilang at moderndatasolusi.com
<mailto:gilang at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Erik Reinaldo
<Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; #RNL-RAM
Shell <ram.shell at ricoh.nl <mailto:ram.shell at ricoh.nl> >
Subject: RE: Shell Indonesia INC00002274058

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi RAM Team,

Please provide Admin Login and PW for C718R420301 under Indonesia.

Thanks !

Best Regards,

Chan Li Peng

Regional Service Manager, Greater Asia Pacific

Ricoh Global Services Greater Asia Pacific

RICOH Digital Services BU

RICOH (Malaysia) Sdn Bhd   (10078-W)
UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontracktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Cell : (6012) 3833071

Email :  <mailto:chan.li.peng at ricoh.com.my> chan.li.peng at ricoh.com.my

Advance Leave Notice : N/a

Advance Public Holiday :  N/a

Service Hotline: 1300 88 8228 ( <mailto:ricoh.service at ricoh.com.my>
ricoh.service at ricoh.com.my)
Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

From: Chan Li Peng 
Sent: Monday, October 2, 2023 1:55 PM
To: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >;
'#RPO-EMEA-RSD-incident-management'
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry
Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; gilang at moderndatasolusi.com
<mailto:gilang at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Erik Reinaldo
<Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; RNL RAM
Shell <ram.shell at ricoh.nl <mailto:ram.shell at ricoh.nl> >
Subject: RE: Shell Indonesia INC00002274058

@RAM Team : Are you able to please assist to provide login and password.
Heather might have reached out to you separately.

Thanks !

Best Regards,

Chan Li Peng

Regional Service Manager, Greater Asia Pacific

Ricoh Global Services Greater Asia Pacific

RICOH Digital Services BU

RICOH (Malaysia) Sdn Bhd   (10078-W)
UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontracktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Cell : (6012) 3833071

Email :  <mailto:chan.li.peng at ricoh.com.my> chan.li.peng at ricoh.com.my

Advance Leave Notice : N/a

Advance Public Holiday :  N/a

Service Hotline: 1300 88 8228 ( <mailto:ricoh.service at ricoh.com.my>
ricoh.service at ricoh.com.my)
Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Monday, October 2, 2023 10:49 AM
To: '#RPO-EMEA-RSD-incident-management'
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ; Henry
Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; Chan Li Peng
<Chan.Li.Peng at ricoh.com.my <mailto:Chan.Li.Peng at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >
Subject: RE: Shell Indonesia INC00002274058

Hi Heather,

We have not received the username & password to login. can you recheck
please or can you share RAM team's email to me so I can check with them
directly?

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 27 September 2023 16:56
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> ; gilang at moderndatasolusi.com
<mailto:gilang at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; erik at moderndatasolusi. com
<erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >
Subject: RE: Shell Indonesia INC00002274058

Hi Team

Info requested.

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Wednesday, 27 September 2023 09:48
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> ; gilang at moderndatasolusi.com
<mailto:gilang at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; erik at moderndatasolusi. com
<erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >
Subject: RE: Shell Indonesia INC00002274058

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Heather,

Updates from engineer is they need username & password to (login admin) to
setting the paper size in the unit. can you share the username & passw
please

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: Wednesday, September 27, 2023 1:39 PM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; 'helpdesk at moderndatasolusi.com'
<helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >;
'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; 'Chan.Li.Peng at ricoh.com.my'
<Chan.Li.Peng at ricoh.com.my <mailto:Chan.Li.Peng at ricoh.com.my> >
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Hi Team

Kindly advice when engineer will be onsite to attend to this INC please.

INC00002274058

INC10406527

21-09-2023 05:01:46

C718R420301

MPS RICOH Hardware - Paper getting jam in Ricoh printer at s

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: #RPO-EMEA-RSD-incident-management 
Sent: Monday, 25 September 2023 10:01
To: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: RE: Shell Indonesia INC00002274058

Hi Soenwono

I have chased OpCo for status update and awaiting response.

Thank you 

Glenda 

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Sunday, 24 September 2023 17:55
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: RE: Shell Indonesia INC00002274058

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Helpdesk / Pak Henry,

Can you help to give the update please

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 22 September 2023 14:21
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> >;
'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> >
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Dear team

Can you kindly provide an update on ETA 

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: #RPO-EMEA-RSD-incident-management 
Sent: Thursday, 21 September 2023 08:58
To: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: Shell Indonesia INC00002274058

Dear team

Kindly advice when engineer will be onsite to attend to below INC please:

INC00002274058

INC10406527

Indonesia

21-09-2023 05:01:46

C718R420301

MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera
(26 floor)

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

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