[It.team] RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
#RPO-haleon-imacd
haleon-imacd at ricoh-europe.com
Thu Oct 5 10:40:23 UTC 2023
Internal
Dear @soenwono<mailto:soenwono at moderndatasolusi.com>,
We have been told by customer there are no Haleon labels attached to the new printers. This is included in their contract. Can you please ensure Haleon labels are attached to the new printers- 001 and 002
[cid:image001.png at 01D9F786.243E95E0]
Please confirm when this is completed.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #RPO-haleon-imacd
Sent: Thursday, October 5, 2023 8:10 AM
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my>; soenwono <soenwono at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>
Cc: it.team at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>; idris at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Patricia,
Yes, they know it. I told Kalpana and she reminded this to local customer.
Let’s wait and see what they are going to do.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, October 4, 2023 4:34 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Thanks Irena and do take note that disposal charges been tabulated in the W/O that signed.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Wednesday, October 4, 2023 10:03 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
The customer needs first secure approval internally. She will let us know once they need to be disposed or wiped.
[cid:image007.png at 01D9F786.243E95E0]
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, October 4, 2023 7:09 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
The existing unit is belong to HALEON. Because they purchase the unit. local customer ask if those units still need to be disposed?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Tuesday, October 3, 2023 8:39 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Thank you for letting me know 😊
Have you contacted customer about the disposal?
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, October 3, 2023 2:59 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
We are processing the approval for buffer toner first ya.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 03 October 2023 13:34
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @soenwono<mailto:soenwono at moderndatasolusi.com>,
Can you please advise on the below? Has toner for these 2 devices been delivered?
Also can you please advise about the disposal? Have you removed the old devices?
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, October 2, 2023 8:08 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun, good day.
Please confirmed has toner for these 2 devices been delivered or when can it deliver by return email as customer expect it comes together with the device installation.
Thanks!
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Friday, September 29, 2023 4:53 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Thank you. Yes, could you please provide to site ASAP back up toner for printer 001-002. Please confirm when this will be done.
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, September 29, 2023 10:49 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena & All,
Yes local customer confirm to us as well that
1. PULMFP001 (IMC 6000LT) : SLNX-IBS-TAPPING done
2. PULMFP002 (IMC 6000 LT) : SLNX-IBS-TAPPING done
3. PULMFP008 (MP 2555): SLNX-IBS-TAPPING done
Any next instruction for us?.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 29 September 2023 13:39
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Irena.
Thank you for the update as I just got back from my 1st half annual leave today.
It seems that @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es> is asking if RAM been added as there is some issue on the IBS installation and here you shared that customer can print barcode.
Should the technician still be onsite and wait for @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es> to perform the necessary first?
Thanks.
Advance Leave Notice: Nil
Public Holiday: 28th Sep (Thursday)
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Friday, September 29, 2023 2:18 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Thank you so much for providing the details for each site.
The customer has confirmed:
1. Printer 002 is working (printing, copying, scanning, SAP Barcode printing (with IBS).
2. All printers 001, 002, 008 are well working now
3. Pending is for back up toner printer 001 - 002 ; has not been received up to now
Can you please provide to site ASAP back up toner for printer 001-002. Please confirm when this will be done.
Thank you again for your support.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, September 29, 2023 7:27 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Here you go:
Customer
Site
Physical Address
Unit
SN
IP Address
HALEON (Sterling Product Indonesia)
Jakarta
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 6000 LT (PULMFP001)
3142MB98047
199.28.98.31
HALEON (Sterling Product Indonesia)
Jakarta
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 6000 LT (PULMFP002)
3142MB98020
199.28.98.32
HALEON (Sterling Product Indonesia)
Jakarta
Pondok Indah Office Tower 5 Level 12, Jalan Sultan Iskandar Muda No. 29 Kav. V-TA, Pondok Pinang, Jakarta
IMC 6000 LT
3142MB98023
192.168.31.196
HALEON (Sterling Product Indonesia)
Jakarta
Pondok Indah Office Tower 5 Level 12, Jalan Sultan Iskandar Muda No. 29 Kav. V-TA, Pondok Pinang, Jakarta
IMC 6000 LT
3142MB98187
192.168.31.194
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Wednesday, September 27, 2023 4:56 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Thank you for the below. Can you please add the IP’s also for Pondok Indah Office Tower?
Customer
Site
Physical Address
Unit
SN
IP Address
HALEON (Sterling Product Indonesia)
Jakarta
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 6000 LT (PULMFP001)
3142MB98047
199.28.98.31
HALEON (Sterling Product Indonesia)
Jakarta
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 6000 LT (PULMFP002)
3142MB98020
199.28.98.32
HALEON (Sterling Product Indonesia)
Jakarta
Pondok Indah Office Tower 5 Level 12, Jalan Sultan Iskandar Muda No. 29 Kav. V-TA, Pondok Pinang, Jakarta
IMC 6000 LT
3142MB98023
HALEON (Sterling Product Indonesia)
Jakarta
Pondok Indah Office Tower 5 Level 12, Jalan Sultan Iskandar Muda No. 29 Kav. V-TA, Pondok Pinang, Jakarta
IMC 6000 LT
3142MB98187
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, September 27, 2023 11:40 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi All,,
Here is the summary of the MIF detail in HALEON:
Customer
Site
Physical Address
Unit
SN
IP Address
HALEON (Sterling Product Indonesia)
Jakarta
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 6000 LT (PULMFP001)
3142MB98047
199.28.98.31
HALEON (Sterling Product Indonesia)
Jakarta
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
IMC 6000 LT (PULMFP002)
3142MB98020
199.28.98.32
HALEON (Sterling Product Indonesia)
Jakarta
Pondok Indah Office Tower 5 Level 12, Jalan Sultan Iskandar Muda No. 29 Kav. V-TA, Pondok Pinang, Jakarta
IMC 6000 LT
3142MB98023
HALEON (Sterling Product Indonesia)
Jakarta
Pondok Indah Office Tower 5 Level 12, Jalan Sultan Iskandar Muda No. 29 Kav. V-TA, Pondok Pinang, Jakarta
IMC 6000 LT
3142MB98187
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Wednesday, September 27, 2023 3:51 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Yes, now is correct. They mixed the serial numbers for PUL and Jakarta site.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, September 27, 2023 10:47 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
So is matched then!
Advance Leave Notice: Nil
Public Holiday: 28th Sep (Thursday)
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Wednesday, September 27, 2023 4:27 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Patricia,
The Ip’s for this site are:
IP: PULFMP001- 199.28.98.31
IP: PULFMP002 - 199.28.98.32
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, September 27, 2023 9:39 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun,
How could the serial number been mixed up which has created a lot of hassle to check by the back end of global team.
Dear @'#RES-Barcelona-Haleon'<mailto:Haleon.support at ricoh.es>,
002 is offline now due to adding of the RAM which might take 30 mins. Will advise once device is online only you perform the necessary.
Dear Irena,
Do me a favor to cross check if the IP correct now for the site.
Thanks.
Advance Leave Notice: Nil
Public Holiday: 28th Sep (Thursday)
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, September 27, 2023 3:17 PM
To: '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Carlos,
Sorry for the confusion. There is a miss information on the SN between Haleon Pondok Indah & Pulogadung.
Here is the correct SN & IP address in Haleon Pulogadung
OLD DEVICE
NEW DEVICE
Customer
Site
Physical Address
Unit
SN
Unit
SN
Hostname
IP Address
SLNX
Unit Status
Comment
HALEON (Sterling Product Indonesia)
Pulogadung
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
MPC 3503SP
E164M150179
IMC 6000 LT
3142MB98047
PULMFP001
199.28.98.31
ON
Unit is up & running. User already tested print and now using this unit with SLNX & IBS
HALEON (Sterling Product Indonesia)
Pulogadung
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
MP 5002SP
W533M450100
IMC 6000 LT
3142MB98020
PULMFP002
199.28.98.32
Still Off
Unit already configured as per builbook. Waiting GSSC team to push the SLNX
My team is still stand by at the site till 17.00. Please try to push the SLNX to this device
IMC 6000 LT
3142MB98020
PULMFP002
199.28.98.32
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Tuesday, September 26, 2023 6:31 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello,
On the IP mentioned,
IMC 6000 LT
3142MB98187
PULMFP002
199.28.98.32
Still Off
Unit already configured as per builbook. Waiting GSSC team to push the SLNX
The printer that is online is NOT 3142MB98187 . The printer that is online is 3142MB98020 . Another printer.
[cid:image009.png at 01D9F786.243E95E0]
[cid:image010.png at 01D9F786.243E95E0]
Please confirm if this is the printer where we have to instal SLNX, as there is nothing about this new Serial Number with this number, but the IP is the same.
Thank you.
Kind regards,
Carlos García Artero
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
[cid:image003.png at 01D9F786.243E95E0] <http://www.facebook.com/ricohspain> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricohspain> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricohspain> [cid:image011.png at 01D9F786.243E95E0] <http://www.linkedin.com/company/ricoh-espana-slu>
De: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Enviado el: martes, 26 de septiembre de 2023 11:18
Para: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
CC: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Asunto: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun, good day.
Thank you for the table below which helps a lot.
-Please get @Henry Sutanto<mailto:henry.sutanto at moderndatasolusi.com> to log in the Teams using the existing link upon arrival onsite for live chat update.
Dear @'#RES-Barcelona-Haleon'<mailto:Haleon.support at ricoh.es>, good day.
-The partner will add 2GB RAM onto the 2 devices tomorrow (27th Sep) and will notify you to install IBS upon completion. You will be in touch.
-Push SLNX for PULMFP002,IMC 6000 LT- 3142MB98187 as device has been configured as per buildbook and revert if there is any issue/
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, September 26, 2023 12:44 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Pat & team,
To avoid confusion & miss-information. here I summarize the status of units in Haleon Pulogadung
OLD DEVICE
NEW DEVICE
Customer
Site
Physical Address
Unit
SN
Unit
SN
Hostname
IP Address
SLNX
Unit Status
Comment
HALEON (Sterling Product Indonesia)
Pulogadung
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
MPC 3503SP
E164M150179
IMC 6000 LT
3142MB98047
PULMFP001
199.28.98.31
ON
Unit is up & running. User already tested print and now using this unit with SLNX & IBS
HALEON (Sterling Product Indonesia)
Pulogadung
Kawasan Industri Pulogadung, JL. Pulobuaran Raya, Indonesia 13930
MP 5002SP
W533M450100
IMC 6000 LT
3142MB98187
PULMFP002
199.28.98.32
Still Off
Unit already configured as per builbook. Waiting GSSC team to push the SLNX
*Delivery of all card readers is still pending from the vendor. we are keep following up with the vendor to deliver the reader ASAP.
Device 001
-Is barcode printing working well?
Soen: Yes IBS is working well confirmed by Local user
-Has 2GB RAM been added?
Soen: Not yet. on delivery arrangement. ETD tomorrow 27th Sept
Device 002
-Is barcode printing working well?
Soen: Not yet.
-Has 2GB RAM been added?
Soen: Not yet. on delivery arrangement. ETD tomorrow 27th Sept
- Is PTM going back to site to tomorrow (26th Sep) and what time will that be so that we could log in Teams live chat for effective communication?
Soen: Yes they are stand by on site today.
Hi GSSC Team,
Update: our engineer has been configured the unit PULMFP002,IMC 6000 LT- 3142MB98187 as per buildbook. Please check and try to push the SLNX ya. let us know if you need my engineer on site support. They will stand by till around 17.00 Jakarta time.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, September 25, 2023 9:38 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun,
Again, PTM failed to provide update by the end of business, neither email nor Teams chat, ..very disappointing..
Old device Model To Be Removed Old Host Name New device Model/S/N # Host Name IP Address
Also advise :
Device 001
-Is barcode printing working well?
-Has 2GB RAM been added?
Device 002
-Is barcode printing working well?
-Has 2GB RAM been added?
Once you have confirmed the above, we will get @'#RES-Barcelona-Haleon'<mailto:Haleon.support at ricoh.es> to push IBS again as it was not 100% successful.
- Is PTM going back to site to tomorrow (26th Sep) and what time will that be so that we could log in Teams live chat for effective communication?
-I need the above devices details before noon tomorrow (26th Sep) for our further action.
Thank you for staying on top of this.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, September 25, 2023 8:55 AM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Thank you Sun Sun.
Please confirm if PTM is going back to Haleon today (25th Sep) Jakarta time as per advise last Friday?
Dear Pak Henry,
Please use the SAME Teams invite to log in to progress update when you are onsite as usual, thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, September 24, 2023 11:24 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Patricia,
Yes we do order Memory unit type M37. Let me check with my team tomorrow
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 22 September 2023 21:07
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>, good day.
Sorry as there are too many emails back and forth for this IMAC-D and can I please put up a summary for better overview of the situation :
Hostname Model Serial Number Status
PULMFP001 IM C6000 3142MB98047 User able to print with tapping their card.
Action for PTM :
-to confirm if barcode printing is working well with the user and revert on next Mon (25th Sep).
-Add 2GB of additional memory.
- Also the printer still does not have remote panel operation activated so it is not build book compliant. Please configure as per buildbook.
PULMFP002 IM C6000 3142MB98187
Action for PTM :
-to confirm if barcode printing is working well with the user and revert on next Mon (25th Sep).
-to confirm if user can print.
-Add 2GB of additional memory.
PTM technician to go back onsite on 25th Sep at 10am local time (Indonesia) to complete the required actions.
Dear Sun Sun,
I do remember customer did purchase memory for these 2 devices and I believe it is the RAM and please have it added onto the device.
Thank you for your upmost support especially to @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es> and PTM service team!!
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Friday, September 22, 2023 9:04 PM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
To further elaborate on this please see this screenshot from the IBS Control Centre:
[cid:image012.png at 01D9F786.243E95E0]
It lists Min RAM required for installation as 3193MB, and on the printer WIM:
[cid:image013.png at 01D9F786.243E95E0]
Also the printer still does not have remote panel operation activated so it is not build book compliant.
Kind regards,
Andrei Ardelean
Global Solution Support Centre
Technical Support Specialist L2
Ricoh España S.L.U.
España - Spain
Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>
www.ricoh.es<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
[cid:image014.gif at 01D9F786.243E95E0]<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: 22 September 2023 14:53
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi All,
Having had a closer look at PULMFP001 I can see that the printer only has 2GB of RAM.
All previous IBS orders have been made along 2GB of additional memory.
Checking on printers from ALC site, all of the printers with IBS have 4GB of RAM installed.
I’m surprised Stethos did not mention or pick up on this since as far as I know it was previously one of their requirements.
A Java card was also required for IMC printers but I believe that is no longer a requirement.
Can we try to install additional RAM for the printers needing IBS solution?
Kind regards,
Andrei Ardelean
Global Solution Support Centre
Technical Support Specialist L2
Ricoh España S.L.U.
España - Spain
Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>
www.ricoh.es<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
[cid:image014.gif at 01D9F786.243E95E0]<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
From: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Sent: viernes, 22 de septiembre de 2023 13:21
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: Re: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi all,
I am confused as the site has confirmed IBS is working for 001 and 008 already, Marc do you think the due to poor connection it could be showing you that it has failed when it has actually been successful?
We do not need permission from Haleon, if the onsite engineer is able to perform this then we should go ahead.
We should double check with the site on Monday whether 001, 002 and 008 are working before the engineer does anything.
We do have the card reader that needs installing too, hopefully this can be done Monday and we can finish the work at the site.
Thanks all for your good work on this.
Many thanks
Reece
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, September 22, 2023 12:10:51 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com> <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Marc, good day.
I do remember that our partner did try to install before but failed that was way before Haleon granted the admin access.
Does that mean 002 IBS installed not successful?
Dear Reece,
Is the partner allow to install IBS and do we need to get greenlight from Haleon?
And is there a guideline that can share with the partner how to go about it if they could proceed the installation?
And I thought the local user is happy with 008 and 001 as barcode printing is working?
Pease advise in order to move forward.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Friday, September 22, 2023 7:03 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Good afternoon,
I have been in contact with Stethos support. We have made progress with the installation, but we have not been able to complete it successfully. This is likely due to a network issue. We would like the on-site technician to perform the IBS installation on the device. Our Haleon Virtual Client is located in Europe, and the connection to Asia is poor.
Is this possible?
Thank you!
Marc Cuadrado Moreno
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: viernes, 22 de septiembre de 2023 11:23
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Thank you and well noted.
Lets do it one at a time and keep us posted on the progress.
FYI, Haloen business hour will end in 1 hour time.😊
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Friday, September 22, 2023 5:15 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi,
We’re facing issues during the installation.
PULMFP001
We’re still working on it.
Thank you!
Marc Cuadrado Moreno
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: viernes, 22 de septiembre de 2023 11:09
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear @'#RES-Barcelona-Haleon'<mailto:Haleon.support at ricoh.es>
Please be informed that 002 configuration completed and please check if the device is go to install IBS now.
And how is the progress of the IBS installation for 001 please?
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, September 22, 2023 2:43 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear @'#RES-Barcelona-Haleon'<mailto:Haleon.support at ricoh.es>,
Firmware update done for 001 and can you please install IBS and revert once is done or any error.
Dear PTM team,
Makesure that 001 is can print direct and other functions as well.
Dear Reece,
Will wait for your advise if 002 to be installed without the CR.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, September 22, 2023 11:57 AM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Reece,
I have confirmed with @Henry Sutanto<mailto:henry.sutanto at moderndatasolusi.com> of PTM that the loaner MP 2555, barcode printing is working and user just need to release print job on the device.
Please confirmed can we close this item since IBS is working and same goes the printing?
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, September 22, 2023 11:33 AM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear PTM team, good day.
Please act accordingly as below is where we stopped :
I was told by the partner that initially barcode printing is working but now the user needs to go to the machine to release the print job.
Could it be due to SLNX was installed on the loaner?
However, I will get the partner to check on the loaner if barcode printing still work and how it is printout tomorrow.
Please take note that 001, firmware cannot be done today as it is off operation hour now and no one in the office.
PTM will continue tomorrow (22nd) at 10am Indonesia time to proceed with firmware update and once it is done, will notify @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es> to install IBS.
And also local Haleon informed the partner NOT to install 002 until card reader arrived.
I hope this is share with central customer as well.
Do actively update the progress via Teams chat.
Dear Sun Sun,
Please confirm what is the ETA date for the card reader as requested by the customer , is URGENT!
Thanks!
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Thursday, September 21, 2023 1:24 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun,
Sorry as I am confused..what do you mean by “Card reader 805R1AKU is pending”?
Are you saying that the card reader not being receiving and if yes, why take so long.
Have you not ordered the card reader much earlier?
[cid:image015.png at 01D9F786.243E95E0]
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, September 21, 2023 1:02 PM
To: '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi GSSC team,
SLNX has appeared on the panel screen. And now my team are installing the card reader.
Just got an update that the Card reader 805R1AKU is pending. So now we are trying to install the existing card reader RDR 80581 AKU inPULMFP001 but failed. Any solution or guidance for us to do please.
[cid:image016.jpg at 01D9F786.243E95E0]
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 21 September 2023 11:44
To: '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Patricia Foong Swee See' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi All,
Update: SLNX has appeared on the panel in PULMFP001.
[cid:image017.jpg at 01D9F786.243E95E0]
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: 20 September 2023 23:38
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Patricia,
10 Am Jakarta time converts to 5am CET so unfortunately I will not be available.
As you know standard operation for our team is through this inbox so we cannot guarantee assistance on Teams.
Please contact us on this inbox and we will happily provide assistance in the matters than we are able to.
Kind regards,
Andrei Ardelean
Global Solution Support Centre
Technical Support Specialist L2
Ricoh España S.L.U.
España - Spain
Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>
www.ricoh.es<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
[cid:image014.gif at 01D9F786.243E95E0]<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, September 20, 2023 6:22 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Thank you very much Andrei for your kind support and pointing out where went wrong.
Should I include you in our Teams invite tomorrow for effective communication as the onsite engineer be at Haleon at 10am Jakarta time and are you still on duty?
Our Teams here cannot add generic mailbox but individual email address only.
Dear PTM team,
Please have the following check and configure as per buildbook as mentioned by Andrei and send an email to @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es> once it is done and for them to proceed the next step.
Thank you all.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Wednesday, September 20, 2023 11:59 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi All,
Regarding the unit from RITM50157799.
PULMFP001 IP 199.28.98.31
After correcting some of the buildbook settings available for us from the device WIM:
-DNS
-Device certificate
We were able to push SLNX solution, however it seems the card reader is not correctly configured according to buidbook:
[cid:image018.png at 01D9F786.243E95E0]
Also device remote panel operation is not activate so we cannot test the device remotely. We also cannot check if the System Home button is hidden.
Please let us know once these items have been check and we can proceed with final testing of the device.
Kind regards,
Andrei Ardelean
Global Solution Support Centre
Technical Support Specialist L2
Ricoh España S.L.U.
España - Spain
Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>
www.ricoh.es<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
[cid:image014.gif at 01D9F786.243E95E0]<https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, September 20, 2023 3:27 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear PTM team,
Please advise has the device been reconfigured as per buildbook as asked? You need to advise us so that we and GSSC can take the next course of action.
You cannot just leave the site and not updating Ricoh where we are now. We cannot take any action if do not know if you have done what is needed.
Dear Sun Sun,
I would be appreciate if you can be kind to provide a progress update via email or update me via WhatsApp on the progress.
Will that be doable please?
Thank you.
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Wednesday, September 20, 2023 7:55 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi,
Has the builbook and the Haleon network been checked?
Thanks!
Marc Cuadrado Moreno
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: miércoles, 20 de septiembre de 2023 13:40
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear PTM team,
Please advise where we are now?
Thanks.
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Wednesday, September 20, 2023 6:28 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun/Henry,
Please do the needful and check again ensure build book is followed every single steps and also check on Haleon network with the local Haleon.
Thanks.
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Wednesday, September 20, 2023 6:01 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi,
SLNX is unable to connect to the printer. Please, check if buildbook was correctly applied and if the site meets the network requirements for the device to be connected to SLNX.
Thank you!
Marc Cuadrado Moreno
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: miércoles, 20 de septiembre de 2023 11:38
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Pat,
My engineer team already checked & make sure all setting is in accordance with the buildbook. Please check and try to push again.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 20 September 2023 14:50
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun, good day.
We target to push IBS again onto the loaner device by today once your service team has reconfigured as per Haleon buildbook.
Do let me us know once reconfiguration is done and update the Teams chat as agreed.
Thanks.
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, September 20, 2023 2:41 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Pat,
Noted. we will check that unit
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 20 September 2023 11:09
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: Re: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Sun Sun and Henry,
I am waiting for a doctor and outside.
Kindly ensure that the loaner unit MP 2555 is configured as per buildbook, otherwise we can install IBS. Thanks.
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, September 20, 2023 12:02:14 PM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com> <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Reece,
Noted. we will follow as per request
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Sent: 19 September 2023 20:38
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Sun sun,
Please see the below from Hari and Endri on site, please co-ordinate with them tomorrow as per the request.
[cid:image019.png at 01D9F786.243E95E0]
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com<mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
[cid:image020.jpg at 01D9F786.243E95E0]<http://www.ricoh.co.uk/>
[cid:image021.jpg at 01D9F786.243E95E0] <../../../Local/Temp/notes238032/www.facebook.com/ricoheurope> [cid:image022.jpg at 01D9F786.243E95E0] <../../../Local/Temp/notes238032/www.twitter.com/ricoheurope> [cid:image023.jpg at 01D9F786.243E95E0] <../../../Local/Temp/notes238032/www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 19 September 2023 09:52
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Jonathan,
I have not received the username & password for HALEON, can you resend it please
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Tuesday, September 19, 2023 11:04 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Soenwono,
I will be sharing with you the credentials for both GSK and Haleon on a different email.
Regards,
Jonathan Alarcon.
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
[cid:image003.png at 01D9F786.243E95E0] <http://www.facebook.com/ricohspain> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricohspain> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricohspain> [cid:image011.png at 01D9F786.243E95E0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: martes, 19 de septiembre de 2023 5:29
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Sorry we order SLNX license for Haleon & GSK together to RICOH and we receive the product key as per attached. so The attached Product key belongs to 2 customer (GSK Jakarta & Haleon Pulogadung)
For the installation we will schedule it on Wednesday 20th Sept at 10.00 Jakarta time
Hi GSSC Team,
Can you share the admin & password please.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Monday, September 18, 2023 8:14 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: FW: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @soenwono<mailto:soenwono at moderndatasolusi.com>,
Can you please send SLNX key only for Haleon ( GSK license please send to appropriate email. This email is only for Haleon IMACD. Please do not mix these 2 accounts.)
Also please advise time for the installation, so GSSC knows when to expect email from your technician.
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, September 18, 2023 2:27 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Adding the SLNX Product Key
Hi Irena,
Please advise the summary action that we need to follow:
* Target Install 2x IMC 6000 LT ( 3142MB98047, 3142MB98187) on Wednesday 20th Sept
* Following attached build book for the installation
* DO NOT leave the site and contact GSSC on haleon.support at ricoh.es<mailto:haleon.support at ricoh.es> to install the SLNX via mail when device been configured as per buildbook in order for them to push the solution and ensure that device is completely done, up and running. Do get the user to test print.
* SLNX Product Key is attached.
* *Note: The attached Product key belongs to 2 customer (GSK Jakarta & Haleon Pulogadung)
* Network Details
Site Name: JAKARTA PULOGADUNG
Site Code: PUL
Printer name: PULMFP001, PULMFP002
Print server: pulspwn00003
Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print<file://pulspwn00003.ad.corpnet4.net/PUL-Print>
* Subnet Mask and Gateway
* 1 PULFMP001 255.255.255.0 199.28.98.254
2 PULFMP002 255.255.255.0 199.28.98.254
IP: PULFMP001- 199.28.98.31
IP: PULFMP002 - 199.28.98.32
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 18 September 2023 15:52
To: '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Cynthia Ho' <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>; 'Patricia Foong Swee See' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; 'Helpdesk at moderndatasolusi.com' <Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Irena,
Yes still on schedule ya
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 18 September 2023 15:01
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Hope you are well.
Just checking, are we still good with the dates below? 19/9/2023 delivery and 20/9/2023 installation?
18-19 Sept
We expect to get the License
19 Sept
Will schedule the Delivery to HALEON site
20 Sept
Start configure & installation using Buildbook
How about disposal?
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, September 14, 2023 3:24 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Here is the Serial number for 2 unit IMC 6000LT for HALEON PULOGADUNG: 3142MB98047, 3142MB98187
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Thursday, September 14, 2023 7:59 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>
Please reserve some time on 20/9/2023 for the installation of 2 devices. IBS also will need to be installed on those devices.
@Soenwono<mailto:soenwono at moderndatasolusi.com>, can you please provide serial numbers for the new devices? Can you also please confirm the disposal date?
Please find below details for configuration of the new devices.
Site Name: JAKARTA PULOGADUNG
Site Code: PUL
Printer name: PULMFP001, PULMFP002
Print server: pulspwn00003
Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print<file://pulspwn00003.ad.corpnet4.net/PUL-Print>
Subnet Mask and Gateway
1 PULFMP001 255.255.255.0 199.28.98.254
2 PULFMP002 255.255.255.0 199.28.98.254
IP: PULFMP001- 199.28.98.31
IP: PULFMP002 - 199.28.98.32
Please find attached Haleon labels, they need to be placed on new devices. Also attached Haleon Build Book, which need to be followed step by step.
Also when technician on site and ready to push SLNX please contact GSSC on haleon.support at ricoh.es<mailto:haleon.support at ricoh.es> to install the SLNX.
Technician should not leave the site until all completed and confirmed is working.
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, September 14, 2023 2:10 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Update on SLNX license: Tomorrow my finance team will arrange the payment for the SLNX. so our best timeline will be:
18-19 Sept
We expect to get the License
19 Sept
Will schedule the Delivery to HALEON site
20 Sept
Start configure & installation using Buildbook
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Thursday, September 14, 2023 2:48 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Thank you for the below information.
Could you please confirm:
* when can you deliver the units/devices, provide date please?
* Will you configure the devices on the day of delivery?
* Is the 20th September a firm date for software implementation ?
Once I receive your response I will check with customer if she is ok with the arrangements.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, September 14, 2023 9:17 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Payment for SLNX license has been approved by our management and now waiting the payment to be released. estimate date to get the license and deliver the unit by next Wednesday 20th Sept.
At the meantime while waiting the SLNX license, can we deliver the unit first?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 13 September 2023 14:02
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; Vanessa Ang <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Importance: High
Internal
HI @soenwono<mailto:soenwono at moderndatasolusi.com> @'idris at moderndatasolusi.com'<mailto:idris at moderndatasolusi.com>
I need your response ASAP. Can you please on the delivery….
It supposed to be this week…
Thanks
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Wednesday, September 13, 2023 5:28 AM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; Vanessa Ang <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun and Pak Idris, good day.
Attached is the email coming from central customer today, asking on the device delivery which suppose to happen on end Aug..
From this email, it has clearly shown that PTM did not inform the local customer on the delay?
Can I request PTM to effect payment for the licenses as soon as possible so that we could have the device deliver together with the software implementation.
Kindly provide an update within today (Wed), before end of business is required :
1. if payment can be made today?
2. What will be the shipment delivery date to customer?
Dear Ben, good day.
Do you have any positive to be shared from PTM’s management?
Thanks.
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Monday, September 4, 2023 5:05 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; Vanessa Ang <Vanessa_Ang at rapp.ricoh.com<mailto:Vanessa_Ang at rapp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun and Idris,
Please ensure that payment is made for the licenses for those devices that has SLNX solution IMMEDIATELY so that you could have the license keys within 3 to 5 working days, otherwise we will not be able to have the delivery completed by next week.
Kindly take note and be reminded again, we need the new device in place as soon as possible as the existing ones are giving issues..
Do provide and update tomorrow (5th Sep) before end of business if you receive the shipment in your warehouse as shared by you today.
Any further delay will create escalation centrally down to the local level. Do keep local customer inform on the shipment status and co-ordinate for delivery upon goods received.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Monday, September 4, 2023 4:41 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
HI @soenwono<mailto:soenwono at moderndatasolusi.com>,
Can you please advise on the exact date for delivery and installation for PUL site?
Thanks.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, August 18, 2023 5:47 PM
To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Irena, good day.
We had a call today with Sun Sun and he has advised that the delivery date earliest will be 1st week of Sep or latest by 2nd week of Sep.
Thanks.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Friday, August 18, 2023 8:53 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
HI @'Soenwono'<mailto:soenwono at moderndatasolusi.com> and @'idris at moderndatasolusi.com'<mailto:idris at moderndatasolusi.com>,
Can you please advise on the delivery? Can you please provide the delivery and installation date?
Thank you in advance
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #RPO-haleon-imacd
Sent: Friday, July 28, 2023 3:02 PM
To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi @'Soenwono'<mailto:soenwono at moderndatasolusi.com> and @'idris at moderndatasolusi.com'<mailto:idris at moderndatasolusi.com>
Please find below details for configuration of the new devices.
Site Name: JAKARTA PULOGADUNG
Site Code: PUL
Printer name: PULMFP001, PULMFP002
Print server: pulspwn00003
Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print<file://pulspwn00003.ad.corpnet4.net/PUL-Print>
Subnet Mask and Gateway
1 PULFMP001 255.255.255.0 199.28.98.254
2 PULFMP002 255.255.255.0 199.28.98.254
IP: PULFMP001- 199.28.98.31
IP: PULFMP002 - 199.28.98.32
Please find attached Haleon labels, they need to be placed on new devices. Also attached Haleon Build Book, which need to be followed step by step.
Also when technician on site will need to contact GSSC on haleon.support at ricoh.es<mailto:haleon.support at ricoh.es> to install the SLNX. Technician should not leave the site until all completed and confirmed is working.
Please note GSSC need to be advised in advance about installation (date and time) so they can reserve time.
Please also respond to the email regarding delivery of new devices, as the customer is awaiting feedback.
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #RPO-haleon-imacd
Sent: Thursday, July 27, 2023 3:36 PM
To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi @'Soenwono'<mailto:soenwono at moderndatasolusi.com>and @'idris at moderndatasolusi.com'<mailto:idris at moderndatasolusi.com>,
Can we get some response on the below please?
I need update for the meeting with customer.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #haleon-imacd
Sent: Monday, July 24, 2023 10:56 AM
To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com> @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>,
Hope you are well.
Is there any update on the request? Are we still good with the ETA end of August for delivery and installation?
Thank you
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #haleon-imacd
Sent: Thursday, July 6, 2023 12:17 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com>,
I have discussed this issue with Reece, GSM. Please procure IBS license for the loaner that you can offer to customer.
We can’t keep the customer without the printer they need for any longer.
Please confirm order has been placed. We need to get the IBS as soon as possible.
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, July 5, 2023 1:17 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
We can provide a temporary loaner unit with the similar specification to replace this broken unit MP 5002-W533M450100/ PULMFP002. But the things is that PULMFP002 is connected to IBS system.
I will check with the local PIC if they just need it for scanning & copying without IBS solution, then we can give them a loaner unit for them to use scan & copy.. Is this possible? Please advise.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 05 July 2023 16:45
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello @Soenwono<mailto:soenwono at moderndatasolusi.com> @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Thank you for the below. I have informed the customer.
I haven’t seen your response on the loaner. Are you able to provide loner device for the W533M450100/ PULMFP002 that has issues with the scanning (I understood the issue can’t be fixed)?
If yes, what model can you offer? How long it will take you to deliver the loaner device?
Please provide response as soon as possible as I need to get back to customer.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, July 4, 2023 1:46 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
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Hi Irena,
We will try our best to do before that. but for in case, yes please put by end of August first.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 04 July 2023 17:55
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello @Soenwono<mailto:soenwono at moderndatasolusi.com> @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>,
Thank you so much for the response.
Does it mean I can confirm to customer, the completed devices, estimate time delivery to customer is end of August then?
Please confirm.
Thanks.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, July 4, 2023 12:52 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
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Hi Irena,
Yes correct, the paperfeed is only available on mid of July. Estimate we can get this unit is around mid of August ya..
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 04 July 2023 16:51
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello @Soenwono<mailto:soenwono at moderndatasolusi.com>, @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Can you please advise what is the ETA for the delivery?
I have heard from RAPO SCM that currently there are some components missing for the IM C6000LT but they should arrive mid-July in Thailand.
Can you please confirm what is the best estimate time of delivery to customer? Is it end of August or sooner?
Please note I need to get back to customer with the response today, Tuesday 4th July, so your quick reply is appreciated.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, July 3, 2023 10:37 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
We are still waiting the updates from RICOH on the IMC 6000LT.
I will update you once we hear something from them.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 03 July 2023 15:23
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello @Soenwono<mailto:soenwono at moderndatasolusi.com>,
Thank you for the below. The maintenance license needs to be installed by GSSC. @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es> can you confirm the process for IBS installation?
@Soenwono<mailto:soenwono at moderndatasolusi.com> can you please confirm the ETA? When are you expecting the devices in Indonesia?
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, July 3, 2023 7:17 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
We receive that license from Stethos Vendor. I will check with them ya.
While waiting that, Stethos gave us the guideline how to install the IBS apps and my engineer will visit & try to install the IBS apps tomorrow. Let see if there is something we can do.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 29 June 2023 13:34
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Thank you GSSC.
@'Soenwono'<mailto:soenwono at moderndatasolusi.com> please see GSSC comments below. We need you to provide the correct license codes, as GSSC will need to first install the maintenance licences and then the technician do the work.
Please provide the correct license codes.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Thursday, June 29, 2023 7:27 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
HI Irena,
License codes do not come in that format they are like this example
L7ZHY-7QWLZ-WJZW6-UM2SY-25LUK
So not sure what those letters pertain to but it is not a license key
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh.es/>
[cid:image003.png at 01D9F786.243E95E0] <http://www.facebook.com/ricohspain> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricohspain> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricohspain> [cid:image011.png at 01D9F786.243E95E0] <http://www.linkedin.com/company/ricoh-espana-slu>
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 28 June 2023 11:52
To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; 'erik at moderndatasolusi. com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>
Please see the license code: (466KPW42MMGB, X88C9769771X, 15FAVM4E9N3Q) .
I believe the licenses need to be first installed by GSSC on the device and then technician will need to do the rest? Please correct me if I’m wrong or advise the process for IBS installation😊
One of the licenses need to be installed on the loaner device as soon as possible:
pulmfp008_loan
S/N C398PC00837
RICOH Aficio MP 2555
JAKARTA PULOGADUNG
Please advise.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #haleon-imacd
Sent: Wednesday, June 28, 2023 10:09 AM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi @Soenwono<mailto:soenwono at moderndatasolusi.com> @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Thank you for the update below.
Please confirm by EOD today then if this has been done or not (IBS), although will appreciate if you can manage this today.
As you know the IBS is really needed for this site.
Thank you and looking forward to your confirmation by end of your day today.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, June 28, 2023 6:38 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'Henry' <Henry.sutanto at moderndatasolusi.com<mailto:Henry.sutanto at moderndatasolusi.com>>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Yes we received the IBS License code from the vendor yesterday. here is the license code: (466KPW42MMGB, X88C9769771X, 15FAVM4E9N3Q)
I’ve asked engineer team to install the IBS after they finish repairing the 2 units in Haleon Pulogadung. If today is not possible then we will schedule it on Next Monday ya.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 27 June 2023 23:18
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello @Soenwono<mailto:soenwono at moderndatasolusi.com> @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Thank you for the below. I have been advised that the IBS has already arrived.
Can you please advise when the technician can attend the PUL site to install the IBS on the loan device?
I know that Thursday and Friday are public holiday in Indonesia. As this is critical to the site, could you advise if this can be done tomorrow?
Looking forward to hearing from you.
Thanks.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, June 25, 2023 2:45 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Memory unit is part of RICOH units. It will source it from RICOH.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 23 June 2023 18:48
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Sun Sun,
Sorry for my question, but just to understand…so how about the memory units?
The PO raised by customer was for IBS Web licence, IBS support and memory unit… Are you ordering them from another supplier?
[cid:image024.png at 01D9F786.243E95E0]
Please advise.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, June 23, 2023 1:09 PM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
This order to Stethos is only for IBS solution
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 23 June 2023 17:00
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>
Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: FW: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Sun Sun,
Thank you for the attached PO.
Just to double check, Is the memory unit for IM C6000 and MP 2555 included in the PO attached? As I don’t see it in the description..
Please confirm.
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, June 23, 2023 9:17 AM
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Please find our PO for IBS to Stethos Vendor at the attachment file.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 23 June 2023 12:34
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Sun Sun,
Thank you for confirming.
As per Patricia email, please share a copy of your PO with RGS for our information and record.
We expect another update on ETA date on next Monday (26th).
Thank you & Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, June 23, 2023 6:54 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Pat,
SCM just confirm me that they have sent the PO to Stethos this morning.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 23 June 2023 10:16
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; 'Yumi Karuno' <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Patricia,
Well understood Pat. The PO to vendor Stethos is on a finalization process and I’ll push my SCM team to send the PO by today..
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 21 June 2023 16:53
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; kalam <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun, good day.
As you are aware that this IBS item is CRITICALLY needed as mentioned by Endri of Haleon in our daily call and pushing for installation date enabling barcode printing and we are towards month end by next week.
We have repeated many times that we need your support to speed up this order placement.
Can you please get your SCM to stay on top of this to have the item created in the system and release PO to the supplier as soon as possible.
Thank you very much.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, June 21, 2023 4:26 PM
To: '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; kalam <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Irena, It’s on administration process before we send the PO to Stethos. Estimate we can release PO to Stethos by Monday. We will let you know if the PO can be released sooner. Thank you. Regards,Soenwono Suprapto | GMA & Direct Dept
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CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
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Hi Irena,
It’s on administration process before we send the PO to Stethos. Estimate we can release PO to Stethos by Monday. We will let you know if the PO can be released sooner.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: 21 June 2023 14:59
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hello,
I still haven’t received response to the below. Can you please confirm the order has been placed for IBS?
I have meeting with the Global Haleon customer in 1h, can you please provide response.
Thanks!
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #haleon-imacd
Sent: Tuesday, June 20, 2023 11:37 AM
To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Sun Sun,
Can you please confirm the order for IBS has been placed by replying to this email by EOD today.
Please note the IBS is very critical for the site and is needed for the loaner MP 2555.
Also can you please provide the ETA.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #haleon-imacd
Sent: Monday, June 19, 2023 9:17 AM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
Hi Sun Sun,
Please find attached PO for IBS. Please place the order and advise ETA.
Thank you in advance.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, June 18, 2023 1:11 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Ben Chong' <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Patricia,
Since we need to do some administration to Stethos, The lead time is about 10 working days after we receive the PO from the customer ya.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 16 June 2023 14:20
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun,
A quick question please..
Central customer wish to know upon PO placement, what is the lead time for the IBS to be installed since it is critical.
Can you please check with Stethos immediate and come back to us once you heard back from the supplier as lead time is not mentioned in the quote.
Thanks for all your help.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Friday, June 16, 2023 3:01 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Thanks Sun Sun for your immediate action.
Dear Irena/Reece,
We are good to submit the quote now to Haleon.
Do let me know if there is any additional support needed from my end.
Cheers.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, June 16, 2023 2:57 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Pat, Sorry for miss calculation. Revised quotation is attached . Thank you Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486 M: +62-87771697791www. moderndatasolusi. com PT MODERN DATA SOLUSI JL.
ZjQcmQRYFpfptBannerStart
CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
ZjQcmQRYFpfptBannerEnd
Hi Pat,
Sorry for miss calculation. Revised quotation is attached .
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 16 June 2023 13:50
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Thanks Sun Sun and appreciate for sending over on time.
However, the calculation is INCORRECT as total amount should remain the SAME that is Rp 40.500.000.
Please refer to the line that highlighted in YELLOW.
Kindly amend now and resend, thanks.
Old Quote
[cid:image025.png at 01D9F786.243E95E0]
Revised Quote
[cid:image026.png at 01D9F786.243E95E0]
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, June 16, 2023 2:26 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Pat, Please find the update quotation for IBS at the attachment file Thank you Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486 M: +62-87771697791www. moderndatasolusi. com PT MODERN DATA SOLUSI
ZjQcmQRYFpfptBannerStart
CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
ZjQcmQRYFpfptBannerEnd
Hi Pat,
Please find the update quotation for IBS at the attachment file
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 16 June 2023 11:57
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; Yumi Karuno <yumi.karuno at jp.ricoh.com<mailto:yumi.karuno at jp.ricoh.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun, good day.
As per my 2 calls from yesterday and today that we need your revised IBS quote URGENTLY as mentioned clearly in this email for several times…
Please understand that customer needs your IBS revised quote in order to obtain approval and get you the PO which is for the loaner unit - MP 2555 is critically in need for barcode printing.
Do understand that we went thru many rounds of calls just to convince customer to buy the IBS for this loaner unit which initially they refused it and expecting PTM to bear the cost.
This has created a great impact to the customer for not having this function and escalation that we were asked to have a daily call with them to update an update on the situation and also the remaining 2 devices that was not working well.
Do share with us what is the reason for not submitting the revised quote so that we could explain the same to the customer or is there anything that we could help to speed up the quotation?
We demand PTM to send over the revise quote before 3pm Malaysia time today, before our meeting with the central customer.
Thank you for your upmost support.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Thursday, June 15, 2023 4:20 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear Sun Sun, good day.
Please reach out to the IBS supplier immediately as per our teleconversation to find out on the memory unit is required for the loaner without further delay.
Just a simple task and we need you to send back the quotation for IBS AS SOON AS POSSIBLE.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, June 15, 2023 3:53 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#haleon-imacd' <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Hi Patricia, Thank you for the call & explanation. I will check with my engineer team & IBS vendor first ya. Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com
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Hi Patricia,
Thank you for the call & explanation. I will check with my engineer team & IBS vendor first ya.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image008.png at 01D9F786.243E95E0]
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 14 June 2023 12:33
To: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Dear All,
Please allow me to add on..
Dear Pak Idris,
Kindly speed up the signing off the W/O today as we have been waiting for it for more than 3 months till to-date. Appreciate it.
Dear Sun Sun,
You need to revise the IBS quotation and stating as :
2 for IM C6000 and 1 for the loaner device = 3 units IBS
Again, would like to re-iterate that for this site refresh, qty has been reduced from 3 units to 2 units BUT customer still needs to buy 3 units of IBS as 1 of it is meant for the loaner.
Hope that is clear for you and do send us the revise quote for IBS by tomorrow (14th Jun), before end of business.
Do let me know if you are not clear.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image006.jpg at 01D9F786.243E95E0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #haleon-imacd <haleon-imacd at ricoh-europe.com<mailto:haleon-imacd at ricoh-europe.com>>
Sent: Tuesday, June 13, 2023 4:52 PM
To: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: FW: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal Hi Idris, Hope you are well. Can you please complete the attached amended WO and return back to us signed in pdf and excl. Also, can you please revise the quote for IBS- we still need 3 IBS, but 2 for IM 6000 and 1 x for the loaner
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Internal
Hi Idris,
Hope you are well.
Can you please complete the attached amended WO and return back to us signed in pdf and excl.
Also, can you please revise the quote for IBS- we still need 3 IBS, but 2 for IM 6000 and 1 x for the loaner device.
Can you please provide the quote and completed WO by Thursday, 15th June.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
From: #haleon-imacd
Sent: Friday, June 9, 2023 4:40 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
Internal
HI Sun Sun,
Hope you are well.
There is a change with the order as per request from customer. Please find attached WO for Site Tech Refresh for 2 x IM 6000.
Please also provide quote for IBS x 2 devices.
Can you please provide signed completed WO in pdf and excl in 4 working days.
Thank you.
Kind regards,
Irena Kniazielska
Global Account Administrator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image002.png at 01D9F786.243E95E0]<http://www.ricoh-europe.com/>
[cid:image003.png at 01D9F786.243E95E0]<http://www.facebook.com/ricoheurope> [cid:image004.png at 01D9F786.243E95E0] <http://www.twitter.com/ricoheurope> [cid:image005.png at 01D9F786.243E95E0] <http://www.youtube.com/ricoheurope>
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
Este correo electrónico es confidencial. Si usted lo ha recibido por error sea consciente de ello. Por favor notifíquenoslo por correo electrónico y elimine el mensaje de su sistema. Por favor no lo copie o distribuya a terceras personas, pues dañaría la confidencialidad del mismo. Las comunicaciones por Internet no son seguras, por ello RICOH España S.L.U. no acepta la responsabilidad de los contenidos de este mensaje. Gracias por su ayuda.
This email is confidential. If you have received it in error, you are on notice of this status. Please notify us immediately by email and then delete this message from your system. Please do not copy it for any purpose or disclose its contents to any other person: to do so could be a breach of confidence. Internet communications are not secure and therefore RICOH España S.L.U. does not accept responsibility for the contents of this message. Thank you for your assistance.
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