[It.team] BNYM Indonesia SLA INC00002283110
Soenwono
soenwono at moderndatasolusi.com
Fri Oct 13 10:56:15 UTC 2023
Hi All,
Sorry. We are not sure about the JAVA card. what we understand is JAVA in
MPC 3004 is an embedded & not a SD Card. Can you advise how to install it?
On Monday my IT team will visit & try to check it.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com>
Sent: 13 October 2023 16:53
To: Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk>; Jayna Patel
<Jayna.Patel at ricoh-gs.com>; soenwono <soenwono at moderndatasolusi.com>;
Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
helpdesk at moderndatasolusi.com; 'Henry Sutanto'
<henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com; Kavitta
A/P Thambidora <Kavitta at ricoh.com.my>; gilang at moderndatasolusi.com; EPG -
Ricoh Onsite Support <RicohAdmin at bnymellon.com>
Cc: #RUK-React/REMEA <react at ricoh.co.uk>
Subject: RE: BNYM Indonesia SLA INC00002283110
Thank you Ryan. I have now changed the subcategory and assignment group.
@ RicohAdmin at bnymellon.com <mailto:RicohAdmin at bnymellon.com> could you
kindly assist with the below request from the customer.
This is required to continue the PCC4 software installation to this device
Thank you
Glenda
From: Ryan Krajewski <Ryan.Krajewski at ricoh.co.uk
<mailto:Ryan.Krajewski at ricoh.co.uk> >
Sent: Friday, 13 October 2023 11:38
To: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com
<mailto:Glenda.DuPlessis at ricoh-europe.com> >; Jayna Patel
<Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
Patricia Foong Swee See <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto'
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG -
Ricoh Onsite Support <RicohAdmin at bnymellon.com
<mailto:RicohAdmin at bnymellon.com> >
Cc: #RUK-React/REMEA <react at ricoh.co.uk <mailto:react at ricoh.co.uk> >
Subject: RE: BNYM Indonesia SLA INC00002283110
Hi Glenda,
This ticket has now been re-opened!
Kind regards,
Ryan Krajewski
Senior Service Desk Analyst
Ricoh UK Ltd
900 Pavilion Drive,
Northampton Business Park,
Northampton NN4 7RG
UK
VoIP Ext:
Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk>
<http://www.ricoh.co.uk/> www.ricoh.co.uk
From: Glenda Du Plessis <Glenda.DuPlessis at ricoh-europe.com
<mailto:Glenda.DuPlessis at ricoh-europe.com> >
Sent: 13 October 2023 09:40
To: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com>
>; soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
'Henry Sutanto' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG -
Ricoh Onsite Support <RicohAdmin at bnymellon.com
<mailto:RicohAdmin at bnymellon.com> >; Ryan Krajewski
<Ryan.Krajewski at ricoh.co.uk <mailto:Ryan.Krajewski at ricoh.co.uk> >
Subject: RE: BNYM Indonesia SLA INC00002283110
Hi Jayna
Noted with thanks.
<mailto:Ryan.Krajewski at ricoh.co.uk> @Ryan Krajewski is it possible if you
could re-open the incident please?
Thanks
Glenda
From: Jayna Patel <Jayna.Patel at ricoh-gs.com
<mailto:Jayna.Patel at ricoh-gs.com> >
Sent: Friday, 13 October 2023 09:37
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
Patricia Foong Swee See <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; 'Henry Sutanto'
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ; EPG -
Ricoh Onsite Support <RicohAdmin at bnymellon.com
<mailto:RicohAdmin at bnymellon.com> >; Glenda Du Plessis
<Glenda.DuPlessis at ricoh-europe.com
<mailto:Glenda.DuPlessis at ricoh-europe.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110
Hi All
Looping in Ricoh Admin, see below
<mailto:Glenda.DuPlessis at ricoh-europe.com> @Glenda Du Plessis, would we ask
the customer to raise another ticket if it is a SW issue now and not HW.
Surely not?
That doesn't seem right or the best way for us to manage an incident end to
end
Kind regards
Jayna Patel
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF,
United Kingdom
Mobile: + 44 (0) 7717 571714
<mailto:jayna.patel at ricoh-gs.com> jayna.patel at ricoh-gs.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
<http://www.ricoh.co.uk/>
Please note my working pattern is Monday - Wednesday, Thursday afternoon and
Friday mornings
From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 12 October 2023 12:00
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Patricia Foong Swee See
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
'Henry Sutanto' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com>
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com>
>
Subject: RE: BNYM Indonesia SLA INC00002283110
Good day Soenwono
Thank you kindly for the update on the engineer's visit.
Could the customer raise a new incident for the SW to be installed our
onsite support team will handle the incident. I will Resolve the HW incident
with the notes provided.
Thank you again
Glenda
From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >
Sent: Thursday, 12 October 2023 12:44
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >; Patricia Foong
Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my>
>; helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
'Henry Sutanto' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >;
gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com>
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com>
>
Subject: RE: BNYM Indonesia SLA INC00002283110
This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.
Hi Glenda,
Technician has changed the spare part and fix the hardware issue. printer is
up and running.
now customer wants the software to be installed. can you advise what should
we do?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 12 October 2023 13:59
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >; 'helpdesk at moderndatasolusi.com'
<helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >;
Henry Sutanto <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
info at moderndatasolusi.com <mailto:info at moderndatasolusi.com>
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com>
>
Subject: RE: BNYM Indonesia SLA INC00002283110
Good morning everyone
We are still awaiting on a update from the team on ETA when the engineer
will attend. Could you please advise urgently the status of this incident.
Thank you
Glenda
From: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >
Sent: Wednesday, 11 October 2023 11:58
To: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com>
>; #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> >; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Kavitta A/P Thambidora
<Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Subject: RE: BNYM Indonesia SLA INC00002283110
This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.
Dear Jayna,
Thanks for reaching out and I am adding
<mailto:soenwono at moderndatasolusi.com> @soenwono, our POC for this account
for support.
Dear Sun Sun and Henry,
Please advise the status of this incident ticket that was logged in on 10th
Oct and has it been attended, resolved?
This ticket is about breach SLA.
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.
From: Jayna Patel <Jayna.Patel at ricoh-gs.com
<mailto:Jayna.Patel at ricoh-gs.com> >
Sent: Wednesday, October 11, 2023 5:42 PM
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> >; Henry Sutanto
<henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> ; Patricia Foong
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Kavitta
A/P Thambidora <Kavitta at ricoh.com.my <mailto:Kavitta at ricoh.com.my> >
Subject: RE: BNYM Indonesia SLA INC00002283110
Hi Ladies
Any help you can provide would be appreciated
We have an open incident in Indonesia for a while, soon to breach SLA
Kind regards
Jayna Patel
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF,
United Kingdom
Mobile: + 44 (0) 7717 571714
<mailto:jayna.patel at ricoh-gs.com> jayna.patel at ricoh-gs.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
<http://www.ricoh.co.uk/>
Please note my working pattern is Monday - Wednesday, Thursday afternoon and
Friday mornings
From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >
Sent: 11 October 2023 10:35
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> >; henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com>
Cc: Jayna Patel <Jayna.Patel at ricoh-gs.com <mailto:Jayna.Patel at ricoh-gs.com>
>
Subject: RE: BNYM Indonesia SLA INC00002283110
Dear team
Please could you provide us with a update on the incident. Kindly note we
are to provide feedback to the customer and update ServiceNow. Your urgent
response will be appreciated to avoid any breaches.
Thank you
Glenda
From: #RPO-EMEA-RSD-incident-management
Sent: Tuesday, 10 October 2023 16:53
To: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Subject: BNYM Indonesia SLA INC00002283110
Good day team
Kindly note of the incident assigned to your group. Please could you provide
status update in order for us to update ServiceNow and in return the
customer.
Details below:
Bank of New York Mellon
Jl. Jend. Sudirman Kav. 52-53
Jakarta
12190
Indonesia
S/N-G696M850389
Carlolina Susanto (Oline)
Office Manager
BNY Mellon
Jakarta Representative Office
One Pacific Place, 11th Fl. Suite 73
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190, Indonesia
T. +62 21 2783 0626 l D. +62 21 2783 0623
F. +65 6490 4570
<mailto:carlolina.susanto at bnymellon.com%3cmailto:carlolina.susanto at bnymellon
.com>
carlolina.susanto at bnymellon.com<mailto:carlolina.susanto at bnymellon.com> l
<http://www.bnymellon.com%3chttp:/www.bnymellon.com/>
www.bnymellon.com<http://www.bnymellon.com/>
Kind regards
Glenda Du Plessis
RSD Incident Manager
Regional Service Desk
Annuity and Services
Glenda.DuPlessis at ricoh-europe.com <mailto:Glenda.DuPlessis at ricoh-europe.com>
EMEA-RSD-Incident-management at ricoh-europe.com
<mailto:EMEA-RSD-Incident-management at ricoh-europe.com>
Ricoh Europe Holdings PLC is a company registered in England, under company
number 06273215, with a registered office at 20 Triton Street, London, NW1
3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh
Europe PLC, a company registered in England under company number 00720944,
with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK
Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4
7YL; and (iii) Ricoh Capital Limited, a company registered in England under
company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 9173 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image009.png
Type: image/png
Size: 230041 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image010.jpg
Type: image/jpeg
Size: 1495 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image011.jpg
Type: image/jpeg
Size: 821 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment-0001.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image012.jpg
Type: image/jpeg
Size: 794 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment-0002.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image013.jpg
Type: image/jpeg
Size: 846 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment-0003.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image014.jpg
Type: image/jpeg
Size: 27583 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment-0004.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image015.png
Type: image/png
Size: 146331 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20231013/c51a6e17/attachment-0002.png>
More information about the It.team
mailing list