[It.team] Evonik (Indonesia) - Pending Action for Cikarang device
Justina Sim
Justina.Sim at ricoh.com.my
Mon Oct 23 08:02:56 UTC 2023
Thank you very much Sun Sun.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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From: Soenwono <soenwono at moderndatasolusi.com>
Sent: Monday, October 23, 2023 4:02 PM
To: Justina Sim <Justina.Sim at ricoh.com.my>; Patricia Foong <Patricia.Foong at ricoh.com.my>
Cc: helpdesk at moderndatasolusi.com; gilang at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; it.team at moderndatasolusi.com
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Hi Justina,
My engineer team has visited and check the WIM on last Thursday. WIM has been updated as per request. below is the capture
[cid:image001.jpg at 01DA05C9.4FCB9B80]
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image002.png at 01DA05C9.4FCB9B80]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: 23 October 2023 8:50
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Good day Sun Sun
Thanks for the update. Can you kindly confirm if the WIM had been replaced please?
GSSC tried to install the solution early this month but was not able to, the WIM was not available on the device.
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
----------------------------------------------------------------------------------------------------------------------------------------
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Saturday, October 21, 2023 11:45 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Hi Justina,
Point 1 &2: I have requested my SCM to place an order to RAPO.
Point 3: My IT team has visited Evonik Indonesia last Friday and did checking and confirm they followed the setting as per buildbook. They also reported to Local IT - Pak Ridwan & Pak Jimmy as well
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image002.png at 01DA05C9.4FCB9B80]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: Friday, October 20, 2023 7:32 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Good day Sun Sun
Thank you for the reply. However, I would appreciate if you could reply for all 3 pending actions; this is the second time I'm highlighting on Point 2 & 3 as well.
[cid:image003.png at 01DA05C9.4FCB9B80]
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
----------------------------------------------------------------------------------------------------------------------------------------
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, October 20, 2023 8:17 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
HI Justina,
I have shared the order request to my SCM today. they will check and send the order to RAPO once approval is done. Expecting next week we can send the PO to RAPO.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image002.png at 01DA05C9.4FCB9B80]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: Wednesday, October 18, 2023 2:25 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Good day Sun Sun
You only address Point 1. What about 2 and 3?
[cid:image003.png at 01DA05C9.4FCB9B80]
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
----------------------------------------------------------------------------------------------------------------------------------------
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, October 17, 2023 7:54 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Hi Justina,
Sorry I am still checking with Ivan lee to ensure the correct EDP code. after got confirmation from him, we will immediately raise an order RAPO. target by this Friday latest ya
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image002.png at 01DA05C9.4FCB9B80]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: 17 October 2023 17:15
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Evonik (Indonesia) - Pending Action for Cikarang device
Good day Sun Sun
As per our discussion yesterday, I have not received any update from you.
[cid:image004.png at 01DA05C9.4FCB9B80]
Adding @Patricia Foong<mailto:Patricia.Foong at ricoh.com.my> to the email as per requested.
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
----------------------------------------------------------------------------------------------------------------------------------------
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, October 16, 2023 4:21 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Cikarang Printer Details (INTERNAL)
Hi Justina,
Apologies for my late responds. I will share the pre-config file to my engineer team to be checked.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image002.png at 01DA05C9.4FCB9B80]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: 09 October 2023 13:07
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Cikarang Printer Details (INTERNAL)
The two files that you attached is not for Evonik but for Google.
Attached is the latest Pre-Config File.
The difference between v2.1 and v2.2 is configuration for IMC4510.
[cid:image005.png at 01DA05C9.4FCB9B80]
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
----------------------------------------------------------------------------------------------------------------------------------------
From: Justina Sim
Sent: Monday, October 9, 2023 2:02 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Cikarang Printer Details (INTERNAL)
Good day Sun Sun
I have not received your update if the device had been configured accordingly or not.
Kindly provide update asap
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
----------------------------------------------------------------------------------------------------------------------------------------
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, October 4, 2023 7:09 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Cc: helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: Cikarang Printer Details (INTERNAL)
Hi Justina,
My team not sure about WIM certificate. We never done that before. can you give us guidance to do this / Can you get the IT central team in this email?
Tomorrow I will ask my engineer to visit Evonik Indonesia to check the setting as per buildbook first. (is the attached correct buildbook to follow?)
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image002.png at 01DA05C9.4FCB9B80]
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: Wednesday, October 4, 2023 5:08 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Salim, Jimmy <jimmy.salim at evonik.com<mailto:jimmy.salim at evonik.com>>; 'Nurhakim, Ridwan' <ridwan.nurhakim at evonik.com<mailto:ridwan.nurhakim at evonik.com>>
Subject: RE: Cikarang Printer Details
Good day Sun Sun
GSSC Team tried installing SLNX but failed to do so.
Please see here the update and what needs to be done.
We have encountered an issue regarding the unavailability of the WIM for the machine, as indicated in the screenshot below. In addition, we see that the hostname is not yet linked to the machine.
Would it be possible to arrange for an onsite engineer to replace the WIM certificate?
[cid:image006.jpg at 01DA05C9.4FCB9B80]
Kindly let me know when can engineer do the needful.
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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From: Salim, Jimmy <jimmy.salim at evonik.com<mailto:jimmy.salim at evonik.com>>
Sent: Wednesday, September 27, 2023 1:58 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Subject: RE: Cikarang Printer Details
Hi Justina,
I have added this before you informed us on the missing software license quotation, which is a few weeks ago.
This should not be an issue.
Best regards,
Jimmy Salim
Workplace Operation - Advanced Services | IT
Phone: +65 6809 6552 | Mobile: +65 8112 1242 | Email: jimmy.salim at evonik.com<mailto:jimmy.salim at evonik.com>
Evonik (SEA) Pte. Ltd.
3 International Business Park #07-18 | Nordic European Centre | Singapore 609927
www.evonik.com.sg<http://www.evonik.com.sg/>
LinkedIn<https://www.linkedin.com/company/evonik/> | Twitter<https://twitter.com/evonik> | Instagram<https://www.instagram.com/evonikofficial/> | Facebook<https://www.facebook.com/Evonik/>
Supervisory Board: Bernd Tönjes, Chairman
Executive Board: Christian Kullmann, Chairman | Dr. Harald Schwager, Deputy Chairman | Thomas Wessel | Ute Wolf
Registered Office: Essen | Register Court: Essen | Local Court | Commercial Registry B 19474
From: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Sent: Wednesday, September 27, 2023 1:57 PM
To: Salim, Jimmy <jimmy.salim at evonik.com<mailto:jimmy.salim at evonik.com>>
Subject: RE: Cikarang Printer Details
[ TRUSTED SENDER ]
Good day Jimmy
Thankyou for providing the information.
May I know when will the hostname and IP address be available for GSSC to connect to device?
I was informed that it takes a while for DHCP record to fully updated across Evonik's network; it takes approx. 4 hours or so.
Thank you.
Kind Regards
Justina Sim
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 640 4757
Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>
www.ricoh-ap.com <http://www.ricoh-ap.com/>
Advance Public Holiday Notice: 28th Sep, 13th Nov, 11th & 25th Dec
Advance Leave Notice:
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[X]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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From: Salim, Jimmy <jimmy.salim at evonik.com<mailto:jimmy.salim at evonik.com>>
Sent: Wednesday, September 27, 2023 1:11 PM
To: Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>
Subject: Cikarang Printer Details
Hi Justina,
As requested, below is the printer details:
Printer Model: IM C4500
S/N: 3120MB20375
Evonik Host Name: PR0300062
IP Address: 10.208.128.178
Please do let me know if you need more information.
Thank you.
Best regards,
Jimmy Salim
Workplace Operation - Advanced Services | IT
Phone: +65 6809 6552 | Mobile: +65 8112 1242 | Email: jimmy.salim at evonik.com<mailto:jimmy.salim at evonik.com>
Evonik (SEA) Pte. Ltd.
3 International Business Park #07-18 | Nordic European Centre | Singapore 609927
www.evonik.com.sg<http://www.evonik.com.sg/>
LinkedIn<https://www.linkedin.com/company/evonik/> | Twitter<https://twitter.com/evonik> | Instagram<https://www.instagram.com/evonikofficial/> | Facebook<https://www.facebook.com/Evonik/>
Supervisory Board: Bernd Tönjes, Chairman
Executive Board: Christian Kullmann, Chairman | Dr. Harald Schwager, Deputy Chairman | Thomas Wessel | Ute Wolf
Registered Office: Essen | Register Court: Essen | Local Court | Commercial Registry B 19474
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