[It.team] RITM0688734 Tech refresh 4 devices Indonesia Jakarta

[Patricia Foong]

Dear @#res-GSSC.GSK.Support<mailto:GSSC.GSK.Support at ricoh.es>, good day.

Thank you for your swift reply and can you help me to understand better..

Does that mean the device is fully installed with SLNX and it should be up and running well now?

Dear PTM team, good day.

Can you please ensure that the user tested the functionality of the printer and printing is working well on next Monday, thanks.


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es>
Sent: Friday, October 27, 2023 9:26 PM
To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong <Patricia.Foong at ricoh.com.my>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com>; it.team at moderndatasolusi.com; gilang at moderndatasolusi.com; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es>; idris at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

The remote control panel not works, check and fix it.

After uninstall manually the SLNX package and  more of one hour of install SLNX (when need 10-30 min)

The device have SLNX up and running but I have to start the package manually one by one after 5 min the device restart.
The device not seems able to react quickly on start and allow SLNX to start well.

Again is hardware issue to you to find out, I suppose your next level of support have already check and give you the relative advise of what to do if not works again.

I can suppose if the device going to be rebooted SLNX not going to works.
In any case the current status is:
[cid:image029.png at 01DA0926.CFFC32F0]


Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: viernes, 27 de octubre de 2023 13:30
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Importance: High


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Hi GSSC team,

Updates from my engineer team is they already re-configured MP305 SPF. Please check and try to push the SLNX again on Monday.

I will schedule engineer to be on GSK site on Monday 10.00-17.00

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, October 27, 2023 5:28 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun,

Thanks for your kind confirmation that IM C400F is up and running with SLNX working.

As for MP 305SPF, the configuration issue has taken more than a week (at least) to be rectified!

Please send a technician on 30th Oct, next Monday without further delay and do revert the progress.

We cannot close this IMAC-D due to MP 305SPF and SLNX must be in place.

Thanks.


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, October 27, 2023 6:01 PM
To: '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Nigel,

New card reader is completely installed and working well in IMC 300F. user has tested and no issue in tapping (picture captured below)
[cid:image036.jpg at 01DA0926.CFFC32F0]

[cid:image037.jpg at 01DA0926.CFFC32F0]

For MP 305  SPF, my team already installed the new card reader & configured as per buildbook. but we are still having an issue on the SLNX.
we check this is not related to the new card reader, we will check again next Monday/ Tuesday.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Friday, October 27, 2023 2:51 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Patricia ,
               As far as the card readers go we are not able to see or do anything with them remotely it is purely a hands on issue at the device by the technician, if the reader scans a card and logs the user in then it is obviously working , if not then it is not configured correctly .


Kind Regards,

Nigel Forster
Global Solution Support Centre
Technical Support Specialist

Ricoh España S.L.U.
España – Spain
Nigel.forster at ricoh.co.uk<mailto:Nigel.forster at ricoh.co.uk>
www.ricoh.co.uk<http://www.ricoh.co.uk/>

[cid:image038.gif at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 27 October 2023 08:45
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun and Henry, good day.

Can you please confirm the installation of card reader in GSK please.

Have we completed the card reader replacement, testing done?

Kindly revert…do not leave the site until you have written to @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es> and obtained the confirmation that devices are well connected from them.

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, October 25, 2023 2:30 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun,

Can you confirm on the actual installation date for this IMAC-D please. Will it be on 27th Oct as well same as Haleon?

We need to book @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es> in advance for this activity.

Thanks.



Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Monday, October 23, 2023 2:35 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Thank you Sun Sun for updating us in the tentative installation date and do let us know shall there be any changes.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, October 22, 2023 3:59 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Patricia,

Yes we received 4 card readers on Friday 20th October. We are completing the inventory & administration thing. Estimate we can deliver the card reader by next Wednesday.

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, October 20, 2023 3:43 PM
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun,

As per our teleconversation this afternoon, card readers been received by PTM and will schedule for installation next week.

Please confirm on the installation date once available without further delay as we need to get GSSC to standby.

On top of that, what is the situation for device MP 305?

Kindly respond within today (20th Oct).

Thanks.
Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, October 18, 2023 4:19 PM
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun and PTM team, good day.

Understand that you went back to the site and please advise has the required action been taken, problem rectify?

Are you going to wait for the card reader to arrive and only trouble shoot the issue?

Please provide an update and treat this as urgent!

Thank you

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Monday, October 16, 2023 7:22 PM
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Thanks Julien for your kind advise and feedback.

Dear PTM team,

Problem not resolved and please look into it tomorrow.

Do let us know if you do not know to go about it to look for next level of hardware support..this has been going for more than a week and nothing resolved.

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Monday, October 16, 2023 6:14 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

The device have SLNX services all of them on STOP status
Like previous time I can only advise you to contact your next level of support Hardware for have the instructions on wat to do for understand the exact origin of the issue.
[cid:image039.png at 01DA0926.CFFC32F0]

The screenshot you provide is not a SLNX screen of login.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: lunes, 16 de octubre de 2023 11:24
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Pat,
Here is the screen display n MP 305 SPF. In our view, SLNX has been pushed to MP 305.
Tomorrow my engineer will visit GSK. Do you need any onsite support from us?

[cid:image040.jpg at 01DA0926.CFFC32F0]

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 05 October 2023 14:35
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear All, good day.

Can someone update where are we now? Has PTM managed download the logs and resolved the issue?

Is the device (MP 395) is still working as direct printing?

Dear Sun Sun,

Can you please kindly check with your SCM as the CR being received?

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, October 4, 2023 12:51 PM
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear all,

It seems that we are stuck here..

Dear Sun Sun,

I believe your team should know how to download the log from device and unfortunately I do not have the knowledge how to go about it.

Not sure how can help you or next level of support on hardware..

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Wednesday, October 4, 2023 12:19 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi Soenwono,

I advise to contact your next level of hardware support for this kind of information.
GSSC is not your point of contact for learn who to do hardware actions.
We have very limited information for hardware world but you should have the relative information on the Ricoh official documents or your next level hardware support going to explain to you what to do exactly.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: miércoles, 4 de octubre de 2023 6:08
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Julien,

Can you advise what do you mean by “downloading Logs”? what kind of Logs? is it like configuration page?
we never done that before. any guidance on how to do it?.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Tuesday, October 3, 2023 7:49 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun,

Thank you for going back to GSK to investigate the issue and getting the logs. Do work with the local team accordingly and feedback to @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es> for next course of action.

May I know what time your service team be onsite please?

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, October 3, 2023 7:32 PM
To: '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Patricia,

My engineer will be on GSK site tomorrow trying to check the LOG ya

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Tuesday, October 3, 2023 11:36 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal


Hi Soenwono/Patricia,

On tech spec for SLNX 3.6 the MP 305 is present and should be compatible with the functions.
We don’t have any similar device for have a reference in all GSK, is the only device with this model.

No idea if settings of CPU, java issues or firmware issue of some kind. I advise to download all the logs you can from the printer and rise a ticket to the next level of support for see if they are able to see something.

What sound me strange is the Stop also of the monitoring apk, and this seems more of a problem of SLNX apk to something wrong on the device.
But remotely is not possible to determine it.

I see the Heap and Stack are on 24 / 256, maybe this is not sufficient for manage all APK for this kind of device.

We not going to be able to check the hardware issue of the machine remotely, GSSC not arrive to this point of knowledge.
Please contact your next level of support probably going to need the logs from the device for determine exactly why the package don’t start.


Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: martes, 3 de octubre de 2023 6:31
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun,

Thank you for your feedback.

Dear @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es>,

Is there anything that you can progress from the below reply by the Partner please?

Thanks.


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, October 3, 2023 12:10 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,
Card reader has not been delivered. They are still using existing card reader.

Hi Julien,
From our experience, this MP 305 SPF is a little bit fragile and have low performance especially when it installed with software / solution compare to other RICOH type. I don't know, but does this also happen to the MP 305 SPF unit at your place?.

From our view, We found that  the CPU specification and speed is slow and maybe it effect to the SLNX installation. Can this be a reason why you see slowness and problem for start the applications?.
[cid:image041.png at 01DA0926.CFFC32F0]

And if this CPU is the main reason. Do you have solution on this, please advise.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, October 2, 2023 8:04 PM
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Julien, good day.

Apologies if the situation upset you…😫

All that I know is the existing card reader was transferred to the new device as it seems it is causing issue?

I am not aware that it is a brand new card reader and was not been informed by the partner.

Dear Sun Sun, good day.

I would suggest to confirm if device is set up as per buildbook again + network is good, check again on HDD send an email to @#res-GSSC.GSK.Support<mailto:GSSC.GSK.Support at ricoh.es> once you have trouble shot the issue or rectified the root caused in order to proceed SLNX push.

And are you saying the new card reader has received for GSK and Haleon?

Please revert…thanks.


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Monday, October 2, 2023 7:09 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,
Check what issue have the device for not be able to start SLNX correctly.

We don’t have tool for detect HDD error or hardware issue, we can only see slowness and problem for start the applications.
Made a check up of the device maybe is what field tech need to do.

Again no one tell me what actions have been done on the device I lose hope to know it at this point.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: lunes, 2 de octubre de 2023 12:21
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Julien,

This is a brand new unit. if your analysis is because of some kind of trouble on HDD. Then I need to report & claim this to RAPO.

Other than that, is there anything that my engineer team can do / check for you?

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: 02 October 2023 16:33
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

The device Works on 29 Sep 2023 we have success login done by users.

Again … we need to know the actions done on the unit.

I restart remotely the device now
The device anyway seems have some kind of trouble on HDD or quickness for elaborate and make the SLNX installed start.
Also remote panel operation not works.

In any case an action is necessary for make the device works again correctly, HDD or other part must be damaged or corrupted or similar.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: lunes, 2 de octubre de 2023 11:12
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


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Hi Julien,

Update from my engineer for  MP 305 SPF - JAKMFP006 is:

  *   They already restarted the unit
  *   This unit is not connected with SLNX before
  *   Now the unit is being remoted by Global team
[cid:image042.jpg at 01DA0926.CFFC32F0]

My Engineer still stand by at the site if you need their assistance.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: 02 October 2023 15:11
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi Soenwono,

Is not understandable what you ask to us and the reason for you ask a SLNX Push on devices have it already.
Please clarify

On JKAMFP005 is already present SLNX
On JKAMFP006 is present also SLNX but with stop status, probably done manually on the device.

Please provide the full information of status of the printer and the action done.


ON JKAMFP006, the package AutoStart but have stopped, is advisable to restart the device.
If you go out for install a card reader and do wrong manipulation on the printer off course not going to work anymore.
[cid:image043.png at 01DA0926.CFFC32F0]

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: lunes, 2 de octubre de 2023 9:41
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


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Hi Jonathan,

Confirm engineer is on site since 10.00 AM Jakarta time. and still stand by at the site till around 18.00 Jakarta time. please proceed with the SLNX

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: 02 October 2023 4:10
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

Please advise whenever the tech is onsite so we can go ahead and proceed with the SLNX installation.

Regards,



Jonathan Alarcon.

Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: sábado, 30 de septiembre de 2023 21:20
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


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Hi Pat,
Our team visited GSK on Friday 29th Sept.
Okay noted, our engineer will go onsite again on 2nd October to do the needful action and hopefully SLNX can be installed.

Hi GSSC team,
My engineer will be on GSK site next Monday, 2nd Oct. please try to push the SLNX ya.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 29 September 2023 22:27
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun and Henry, good day.

Please advise the existing card reader investigation which does not seems to work well and I believe you did not visit the site today (29thSep) as we have not heard back where device 305 is under direct printing.

Can you go back on 2nd Oct to do the needful since CR only be available on 9th Oct week?

Kindly confirm the onsite visit by return email.

Thanks.


Advance Leave Notice:  Nil
Public Holiday:  28th Sep (Thursday)



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, September 27, 2023 11:09 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun, good day.

To add…

Kindly ensure that local GSK users is fully aware that they need to go for direct printing for now until the new card reader is replaced.

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  28th Sep (Thursday)



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, September 27, 2023 6:56 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear @'#REU-GSK-IMACD'<mailto:GSK-IMACD at ricoh-europe.com>,

Lets leave it to manual login for now while waiting for card reader investigation if it cannot be resolved now as it is off office hour locally.

Accordingly to PTM that the card reader will only be available by next week, so they expecting to receive the reader by 2nd week of October.

Dear Sun Sun,

This is bad news on the card reader arrival date as you are making assuming that the card reader should be available this week..again, it is NOT the case!
Now, we need to wait for 2 weeks due to order only place last week and this IMAC-D pending for more than a year.

Can you please inform to the local customer on the arrival date of the card reader with RGS n “cc” and not wait till central escalate top down.

And also investigate on the existing card reader issue and advise will PTM go onsite again on Friday (29th Sep) and what time will that be as we need to book @RES-BARCELONA-GSK<mailto:GSSC.GSK.Support at ricoh.es>.

Please revert..

Thank you.
Advance Leave Notice:  Nil
Public Holiday:  28th Sep (Thursday)



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, September 27, 2023 6:14 PM
To: '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Julien,

It could be because the unit is different between MP & IM series.
My team is finding out the solution for this.
But for sure user tested print already using manual login ya.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Wednesday, September 27, 2023 4:41 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

If manual login Works the Software part works correctly.

For card reader is an hardware part need to see with your next level hardware support.

For what I can imagine or you have a broken card reader or is not compatible with the device you use, or need specific configuration unknown to us.
Maybe you can try the card reader on a laptop with notepad open and see if recognize correctly the cards.

I wish good luck for this investigation.
Let us know the result.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: miércoles, 27 de septiembre de 2023 11:36
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi GSSC,

Yes SLNX now appears in the panel of MP 305 SPF (JKAMFP006) -G583P550237
Note:

  *   tapping card on the existing card reader is unsuccessful but user can login manually.
  *   My engineer has followed all the settings as per buildbook.

Different situation with the other unit IMC 300F (JKAMFP005) - 3923P651516 where users can tapping their card using existing card reader.

Any advise?

[cid:image044.jpg at 01DA0926.CFFC32F0]

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Wednesday, September 27, 2023 3:58 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

Installation seems have been completed successfully now.
The connection is very bad from my end for try any kind of actions via WIM.

Test the device and try to have an user do the first login. (screen on first login take a little more time than the normal)




Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: miércoles, 27 de septiembre de 2023 10:33
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Thanks Juien, fully understood.

Advance Leave Notice:  Nil
Public Holiday:  28th Sep (Thursday)



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Wednesday, September 27, 2023 4:25 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,
Take the time is take, normally is 10 min in optimal condition.
Due to network and device latency probably going to arrive to 1h, for now the process continue to be in process. No error for now.

Be aware is a model not used on GSK. We can expect anomaly not detected until now.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: miércoles, 27 de septiembre de 2023 10:16
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi GSSC Team,

Noted. My team is still stand by in GSK. Hopefully the SLNX installation can be done before 17.00 Jakarta time. we still have around 2 hours more.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Wednesday, September 27, 2023 2:47 PM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,
Device found and push ongoing.
I let know when end and the result.

Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: miércoles, 27 de septiembre de 2023 9:28
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es>,

Sun Sun of PTM confirmed that MP 305 is online now.

Can you check if the device is good to push SLNX?

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  28th Sep (Thursday)



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, September 27, 2023 12:36 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Henry, good day.

1)Please log in TEAMS as and when you have the access for effective communication as we are trying to support real time as agreed. You have taken 1 week just to installed these 2 devices.
2) Please confirm if device MP 305 is online now before @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es> push SLNX

Dear Sun Sun, good day.

Please update card reader ETA date and has it been shipped from your vendor?

Please respond immediately !

Thanks.
Advance Leave Notice:  Nil
Public Holiday:  28th Sep (Thursday)



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Tuesday, September 26, 2023 2:43 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Thank you Sun Sun for the table below and this is what we wanted.😊

Please find my reply in PINK :

As for the below, PTM is going back to site on 27th Sep and I would assume that is to set up the MP 305 SPF?
@Henry Sutanto<mailto:henry.sutanto at moderndatasolusi.com>, please log in the SAME Teams link for live chat and update the progress.
1)Is PTM going back to site to tomorrow (26th Sep) and what time will that be so that we could log in Teams live chat for effective communication?
Soen: Engineer will be on site at Wednesday, 27th Sept at 10.00 am Jakarta time.

Kindly confirm as I and @'#res-GSSC.GSK.Support'<mailto:GSSC.GSK.Support at ricoh.es> needs to standby.

Thanks for your upmost support.
Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, September 26, 2023 12:28 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; '#res-GSSC.GSK.Support' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat & team,
To avoid confusion & miss-information. here I summarize the status of units in GSK Jakarta

OLD DEVICE
NEW DEVICE
Customer
Site
Physical Address
Unit
SN
Unit
SN
Hostname
IP Address
SLNX
Unit Status
Comment
Glaxo Welcomme Indonesia (GSK)
Jakarta
Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, Indonesia, 12950
MPC 3503SP
E164M150202
IMC 300F
3923P651516
JKAMFP005
10.237.250.229
Still OFF
Unit is Online & Currently only 2 users can use direct Printing

Glaxo Welcomme Indonesia (GSK)
Jakarta
Menara SCB. Jl. Prof. DR. Satrio, Setiabudi, Jakarta Selatan, Indonesia, 12950
MPC 3503SP
E164M150177
MP 305 SPF
G583P550237
JKAMFP006
10.237.250.227
Still OFF
Unit is Offline because customer still use the existing unit


*Delivery of all card readers is still pending from the vendor. we are keep following up with the vendor to deliver the reader ASAP.

1)Is PTM going back to site to tomorrow (26th Sep) and what time will that be so that we could log in Teams live chat for effective communication?
Soen: Engineer will be on site at Wednesday, 27th Sept at 10.00 am Jakarta time.

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, September 25, 2023 9:10 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Urgent!

Dear Sun Sun, good day.

As spoken, I need your help to give us a summary of the following information as we have not got any update by the end of the day, never email not in the Teams chat which is bad :

Old device Model To Be Removed            Old Host Name                 New device Model/S/N #             Host Name         IP Address


Please be informed that MP 305SPF seems to be offline and has you managed to install and configure as per buildbook? Or pending for network to be ready?Or what is pending?
Once the device is connected, @#res-GSSC.GSK.Support<mailto:GSSC.GSK.Support at ricoh.es> will push SLNX.

Please confirm :

1)Is PTM going back to site to tomorrow (26th Sep) and what time will that be so that we could log in Teams live chat for effective communication?
2)I need the above devices details before noon tomorrow (26th Sep) for our further action.

Thanks!

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Monday, September 25, 2023 5:32 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Sorry, I have no information on this.

Is there a way that @#res-GSSC.GSK.Support<mailto:GSSC.GSK.Support at ricoh.es> could check by trying on the license keys provided?


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Monday, September 25, 2023 5:29 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal


Hi @Patricia Foong<mailto:Patricia.Foong at ricoh.com.my>,

We also need to clarify SLNX licenses, since the attached contains 2 for GSK and 2 for Haleon.

GSSC needs to know how to split. Do you know if any of it was already used by Haleon?  Please advise.


Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
​
Ricoh Business Services Polska Sp. z o.o.​
Olivia Business Centre​
Al. Grunwaldzka 472C​
80-309​ Gdansk
Poland​
justyna.szczesniak at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>​
www.ricoh-europe.com<http://www.ricoh-europe.com/>​
Annual leave planned: 14th till 24thth of July, 2023

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh-europe.com/>

[cid:image045.jpg at 01DA0926.CFFC32F0]<http://www.facebook.com/ricoheurope> [cid:image046.jpg at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricoheurope>  [cid:image047.jpg at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricoheurope>


RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.



From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, September 25, 2023 11:13 AM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
It should be JAKMFP004

Dear PTM team

PLEASE CONFIRM!


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Monday, September 25, 2023 5:07 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi @#res-GSSC.GSK.Support<mailto:GSSC.GSK.Support at ricoh.es>,

NEW: IMC300F  - S/N : 3923P651516

Name jkamfp002 or jkamfp004 – don’t know which of below was assigned to IMC300

[cid:image048.png at 01DA0926.CFFC32F0]

Regards
Justyna


Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
​
Ricoh Business Services Polska Sp. z o.o.​
Olivia Business Centre​
Al. Grunwaldzka 472C​
80-309​ Gdansk
Poland​
justyna.szczesniak at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>​
www.ricoh-europe.com<http://www.ricoh-europe.com/>​
Annual leave planned: 14th till 24thth of July, 2023

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh-europe.com/>

[cid:image045.jpg at 01DA0926.CFFC32F0]<http://www.facebook.com/ricoheurope> [cid:image046.jpg at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricoheurope>  [cid:image047.jpg at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricoheurope>


RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.


From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, September 25, 2023 10:28 AM
To: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Justyna,

Are you able to provide this quickly as respond from onsite technician is slow.

Buildbook been followed as per our partner advise.

Thanks!


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Sent: Monday, September 25, 2023 4:02 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi,

For push whatever device we need the full information and confirmation about the device is by Buildbook.
Provide the SN of the new device is not sufficient for determine what is the device and the TR file we have not provide the relative information.

I advise to write to us a single message for a specific device to push like all other country do.
Use a mail chain for push devices risk to be missed.

NAME
IP
SN old device
SN new devices
By buildbook (YES / NO)


Best Regards,

Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh.es/>

[cid:image031.png at 01DA0926.CFFC32F0] <http://www.facebook.com/ricohspain>  [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricohspain>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricohspain>  [cid:image034.png at 01DA0926.CFFC32F0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: lunes, 25 de septiembre de 2023 9:44
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Great, please seek @RES-BARCELONA-GSK<mailto:GSSC.GSK.Support at ricoh.es>to push SLNX now before the technician leave the site.


Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Monday, September 25, 2023 3:26 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi @Patricia Foong<mailto:Patricia.Foong at ricoh.com.my>

If the card reader works, I think we can proceed with SLNX installation.

We still need to replace it with correct one once the new CRs will be delivered.

Thanks!


Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
​
Ricoh Business Services Polska Sp. z o.o.​
Olivia Business Centre​
Al. Grunwaldzka 472C​
80-309​ Gdansk
Poland​
justyna.szczesniak at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>​
www.ricoh-europe.com<http://www.ricoh-europe.com/>​
Annual leave planned: 14th till 24thth of July, 2023

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh-europe.com/>

[cid:image049.jpg at 01DA0926.CFFC32F0]<http://www.facebook.com/ricoheurope> [cid:image050.jpg at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricoheurope>  [cid:image051.jpg at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricoheurope>


RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.



From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Monday, September 25, 2023 8:59 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; #res-GSSC.GSK.Support <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun,

Let me seek advise from @'#REU-GSK-IMACD'<mailto:GSK-IMACD at ricoh-europe.com>.

Dear Jusytna,

According to our partner, existing card reader is able to work on the new device IM C300F.

Should be get @'RES-BARCELONA-GSK'<mailto:GSSC.GSK.Support at ricoh.es> to push SLNX or still want for CR to arrived only do it?

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, September 25, 2023 2:55 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,
Update from my engineer on site that existing card reader is working and can be used. is SLNX needs to be pushed or still waiting the new card reader to be installed?

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 25 September 2023 13:42
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: 'Erik Reinaldo' <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Sara Bulgarelli' <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Helpdesk at moderndatasolusi.com' <Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>>; 'gilang at moderndatasolusi.com' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,

Okay noted with thanks.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 25 September 2023 13:27
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun,

IMC300F (S/N : 3923P651516)

The global team had advised that SLNX will only push upon receipt of the card reader and no point do partial job.

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, September 25, 2023 2:24 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,

Okay noted pat. By the way just checking Will GSSC team push the SLNX for IMC300F (S/N : 3923P651516)?

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 25 September 2023 11:43
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun,

Thank you for your kind confirmation and reply.

Please provide the Ricoh model for easy identification :

IMC300F (S/N : 3923P651516)

And as for MP 305 SPF (G583P550237), understand that networking is not ready by GSK?

Please check with local GSK when can the network be ready?

Thanks.
Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Monday, September 25, 2023 11:23 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Patricia,

JAKMFP004 installation is completed and user can do a direct printing now

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 25 September 2023 8:01
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun and Henry, good morning.

Can you please confirm that installation completed and printers are working under direct printing now?

Thanks.

Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Sunday, September 24, 2023 10:06 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,

Sorry for our careless in card reader order. We have settled it immediately and expecting the vendor to delivery the card reader by next week. once we receive it, we will install it immediately.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 21 September 2023 12:41
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun , good day.

Please confirm if card reader is ordered for these IMAC-D? It seems that you did not?

This IMAC-D is pending for a year and if today, on the installation date and you tell me that card readers has not been ordered…I am really speechless as it is clearly stated in the W/O what needs to be ordered.

Do you expect customer to use directly printing?

We would expect PTM to procure the card reader IMMEDIATELY and inform local customer and RGS on the delivery date of card reader via email with RGS in cc.

I am not sure if the existing devices that needs to be disposal, the card reader can be use onto the new devices.

Dear @'RES-BARCELONA-GSK'<mailto:GSSC.GSK.Support at ricoh.es>,

Are you able to advise on the above in BLUE as we wish to find a workaround plan for now.

Below is the current 2 devices are to be replaced with IM C6000LT.

MP 5002
MP C3503


[cid:image052.png at 01DA0926.CFFC32F0]

Thank you.
Advance Leave Notice:  Nil
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, September 21, 2023 12:52 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi ALL,

Our team is already on GSK site to configure the unit as per buildbook

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 18 September 2023 19:09
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: erik at moderndatasolusi. com (erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>) <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Sara Bulgarelli' <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Helpdesk at moderndatasolusi.com' <Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi All,

There is changes in the schedule, after discuss with local customer, the installation will be done on Thursday 21 September

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 15 September 2023 16:47
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: erik at moderndatasolusi. com (erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>) <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Sara Bulgarelli' <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; 'Helpdesk at moderndatasolusi.com' <Helpdesk at moderndatasolusi.com<mailto:Helpdesk at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,

Please advise the summary action that needs to be taken as below:

  *   1x MP 305 SPF (G583P550237) & IMC 300F (3923P651516)
  *   Following attached build book for the installation
  *   DO NOT leave the site until you have contacted @RES-BARCELONA-GSK<mailto:GSSC.GSK.Support at ricoh.es> (GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>) via email when device been configured as per buildbook in order for them to push the solution and ensure that device is completely done, up and running. Do get the user to test print.
  *   SLNX Product Key is attached.

     *   *Note: The attached Product key belongs to 2 customer (GSK Jakarta & Haleon Pulogadung)

  *   Network Details to be followed:
[cid:image053.jpg at 01DA0926.CFFC32F0][cid:image054.jpg at 01DA0926.CFFC32F0]

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, September 15, 2023 1:41 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Thanks Justyna for sharing the networking details.

Dear PTM Team,

I am re-attaching GSK buidbook and please ensure that every single steps are followed.

DO NOT leave the site until you have contacted @RES-BARCELONA-GSK<mailto:GSSC.GSK.Support at ricoh.es> (GSSC.GSK.Support at ricoh.es<mailto:GSSC.GSK.Support at ricoh.es>) via email when device been configured as per buildbook in order for them to push the solution and ensure that device is completely done, up and running. Do get the user to test print.

Hope that is clear and do let us if you have any questions.

Thank you…


Advance Leave Notice:  18th Sep
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Friday, September 15, 2023 2:35 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi Patricia,

Thank you for the update.

I will inform customer delivery is scheduled for end of next week and will wait Sun Sun to confirm If its 20th.
Networking details attached in the email.



Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
​
Ricoh Business Services Polska Sp. z o.o.​
Olivia Business Centre​
Al. Grunwaldzka 472C​
80-309​ Gdansk
Poland​
justyna.szczesniak at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>​
www.ricoh-europe.com<http://www.ricoh-europe.com/>​
Annual leave planned: 14th till 24thth of July, 2023

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh-europe.com/>

[cid:image031.png at 01DA0926.CFFC32F0]<http://www.facebook.com/ricoheurope> [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricoheurope>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricoheurope>


RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.





From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Friday, September 15, 2023 5:35 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Sun Sun, good day.

Can you please confirm :

1)What is the delivery date for this IMAC-D? 20th Sep as well? Shipment been delayed from end Aug -> 15th Sep and now??
2) Have you communicated with the local customer that shipment is delayed and will be delivered next week (if specify the delivery date)?

Kindly revert by today (15th Sep), before end of business as the same will be shared with the central customer.

Thanks.

Advance Leave Notice:  18th Sep
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Wednesday, August 30, 2023 6:25 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Pat,

Noted on that pat. Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 30 August 2023 16:58
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'fitri at moderndatasolusi.com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Justyna,

Since this IMACD come with SLNX, I believe Sun Sun has yet to purchase the license which he is supposed to  much earlier upon PO receipt from the customer.

I do not think you want to proceed the delivery without the solution.

Dear Sun Sun,

Please order SLNX licenses if you have not done so for this IMAC-D without further delay.

Customer is escalating to global team of this long lead time order!!

Share the license key and advise on the delivery date by return email before end of this week.

Dear Pak Idris,

Please take note that this order has taken for almost ONE year.

Thanks.

Advance Leave Notice:  28th Jul (2nd half) And 28th Aug
Public Holiday:  Nil



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Wednesday, August 30, 2023 5:20 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'fitri at moderndatasolusi.com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi @'Soenwono'<mailto:soenwono at moderndatasolusi.com>

Can you confirm installation date of MP 305SPF for GSK?
Also, please share serial number of MP 305SPF  as I need to confirm networking details with a customer.

Thank you.


Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
​
Ricoh Business Services Polska Sp. z o.o.​
Olivia Business Centre​
Al. Grunwaldzka 472C​
80-309​ Gdansk
Poland​
justyna.szczesniak at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>​
www.ricoh-europe.com<http://www.ricoh-europe.com/>​
Annual leave planned: 14th till 24thth of July, 2023

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh-europe.com/>

[cid:image031.png at 01DA0926.CFFC32F0]<http://www.facebook.com/ricoheurope> [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricoheurope>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricoheurope>


RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.



From: #REU-GSK-IMACD
Sent: Thursday, August 24, 2023 2:32 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: 'fitri at moderndatasolusi.com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Patricia,

Can you confirm delivery and installation date of MP 305SPF, and the SN?

Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
​
Ricoh Business Services Polska Sp. z o.o.​
Olivia Business Centre​
Al. Grunwaldzka 472C​
80-309​ Gdansk
Poland​
justyna.szczesniak at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>​
www.ricoh-europe.com<http://www.ricoh-europe.com/>​
Annual leave planned: 14th till 24thth of July, 2023

[cid:image030.png at 01DA0926.CFFC32F0]<http://www.ricoh-europe.com/>

[cid:image031.png at 01DA0926.CFFC32F0]<http://www.facebook.com/ricoheurope> [cid:image032.png at 01DA0926.CFFC32F0]  <http://www.twitter.com/ricoheurope>  [cid:image033.png at 01DA0926.CFFC32F0]  <http://www.youtube.com/ricoheurope>


RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.




From: #REU-GSK-IMACD
Sent: Monday, June 26, 2023 10:07 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


Internal

Hi Sun Sun,

Please advise reason why delivery of IM C300F was postponed till August?

Customer would like to know how come they need to wait that long for new devices.

Thanks!


Best regards,

Natalia Kawczyńska
Global Accounts Coordinator
Ricoh Business Services
Olivia Business Centre<../../../../Downloads/banner.PNG>

Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, 20 June 2023 14:30
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com<mailto:dedy at moderndatasolusi.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Patricia,

For MP 305 SPF, I will check with the SCM and update RAPO immediately.

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 20 June 2023 11:17
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com<mailto:Sara.Bulgarelli at ricoh-gs.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Natalia and Sara, good day.

Sorry to inform that I just received some bad news with regards to this IMAC-D…after a long chase of the shipment delivery..

418573 IM C300F
delay to mid July eta Thailand
Delivery date to GSK estimated by mid Aug’23

417436 MP 305+SPF( Config:SmartPanel)HDD
Order was cancelled by RAPO in Apr’23 but RGS only inform on 19th Jun that was yesterday and reason being is PTM not able to pay up this order with a given timeline, products been released to others.
PTM is to inform the local GSK of this order status/delay with the new eta date and cc the GAC that is myself when you are sending out this communication.
Sun Sun, Please advise will you place a new order to RAPA SCM or what is your alternative plan? You cannot offer a loaner in long run or workaround as actual device that placed by customer needs to be in place AS SOON AS POSSIBLE.

Looking forward to hearing from you, Sun Sun.

Advance Leave Notice:  Nil
Public Holiday:  29th June



Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Tuesday, May 9, 2023 9:56 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Sun Sun, good day.

Understand that payment tentatively to be released by end of this month and if you could do it earlier, that be great.


Model : 1 x MP 305 and 1 x IM C300

Do keep us posted on the progress.

Ribuan terima kasih!!

Advance Leave Notice:  Nil
Public Holiday: 4th May


Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Wednesday, May 3, 2023 5:01 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear PTM team, good day.

I would like to follow up if there is any update of this shipment delivery for GSK please?

Any visibility on when we can have the shipment as we need to advise and explain to central customer why we are still not able to close this order fulfillment takes more than 6 months!

Kindly be transparent, thanks.
Advance Leave Notice:  Nil
Public Holiday: 4th May


Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Patricia Foong
Sent: Thursday, April 27, 2023 10:17 PM
To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com<mailto:Cynthia_Ho at rapp.ricoh.com>>; Ben Chong <ben_chong at rapp.ricoh.com<mailto:ben_chong at rapp.ricoh.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Dear Pak Idris, good day.

I would like to follow up the status of this shipment which customer needs it in Apr and I strongly goods are ready to be shipped just pending for payment.


Model : 1 x MP 305 and 1 x IM C300

FYI, we have refresh of  2 x IM C6000 PO is on the way where customer requested date is in July.

Based on Sun Sun’s advise, estimated lead time is 6 months which is not acceptable by the customer.

Are you confident that PTM is able to deliver with a better lead time is 6 months is way too far. Otherwise, we need to think of alternative..

Looking forward to your reply.

Thank you.

Advance Leave Notice:  Nil
Public Holiday: Nil


Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Friday, March 31, 2023 12:05 AM
To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

Hi Natalia, Currently we cannot confirm that the new unit will be delivered and installed as per date requested. So we will help them to move their existing unit to their new location and also prepare the back up (temporary) unit if they need
ZjQcmQRYFpfptBannerStart
CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
ZjQcmQRYFpfptBannerEnd
Hi Natalia,

Currently we cannot confirm that the new unit will be delivered and installed as per date requested.
So we will help them to move their existing unit to their new location and also prepare the back up (temporary) unit if they need while waiting their new unit to be installed. please advise.

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image035.png at 01DA0926.CFFC32F0]

From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: 28 March 2023 19:37
To: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Importance: High


Internal

Hi @Soenwono<mailto:soenwono at moderndatasolusi.com> and @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>,

I was informed that GSK urgently need printers on site on 25th of April or earlier.
Please advise if they can get new printers by then?
If not, they will need to move old printers and then replace them so this information is crucial.

I will have a meeting with the central customer tomorrow so I would appreciate your reply.

@Patricia Foong Swee See<mailto:Patricia.Foong at ricoh.com.my> may I ask you to follow up on this please?

Thanks!


Best regards,

Natalia Kawczyńska
Global Accounts Coordinator

Ricoh Business Services
Olivia Business Centre<../../../../Downloads/banner.PNG>

Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

[cid:image055.jpg at 01DA0926.CFFC32F0]





From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>
Sent: Tuesday, 28 March 2023 10:48
To: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Cc: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Subject: Re: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Importance: High

Hi @idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>,

Please be informed that customer needs devices on 20/04.

Are we able to deliver in this time frame? If not, please advise if we have loaners to provide to the customer (colour).

This is already a very sensitive matter as we have breached SLA's, therefore please kindly provide an urgent update and solutions for delay.

Thank you!


Best regards,



Natalia Kawczyńska

Global Accounts Coordinator

Ricoh Business Services
Olivia Star 6th Floor

Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

________________________________
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: 13 March 2023 16:22
To: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com> <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com> <michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta


This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.

Dear Pak Idris, good day.



Do you have any update for us please as it is already a week from your last email on 7th Mar…



Looking forward to hearing you and please take note that we need to delivery the devices in Apr as per customer’s request.



Thank you.



Advance Leave Notice:  Nil

Public Holiday: Nil





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<http://www.ricoh.com.my/>



[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>



This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: Patricia Foong
Sent: Tuesday, March 7, 2023 8:39 PM
To: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>
Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta



Thank you so much Pak Idris for your kind reply.



We look forward to hearing from you hopefully in a day of two as today already 7th Mar and we have lost a week of lead time..







Advance Leave Notice:  Nil

Public Holiday: Nil





Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

RICOH (Malaysia) Sdn Bhd  (10078-W)

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.



Service Hotline: 1300 88 8228

Website: www.ricoh.com.my<http://www.ricoh.com.my/>



[cid:image008.jpg at 01DA0926.CFFC32F0]<https://www.ricoh.com.my/>



This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.



From: idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com> <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>
Sent: Tuesday, March 7, 2023 2:08 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>
Subject: Re: RITM0688734 Tech refresh 4 devices Indonesia Jakarta



Dear Pat, I have already talk to Soenwono regarding GSK Order. I see the MP305 and IMC300 order scheme is purchase Please give us a moment, and update you. Thanks Idris On 2023-03-07 08: 32, Patricia Foong wrote: > Dear Michael and Idris,

ZjQcmQRYFpfptBannerStart

CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.

ZjQcmQRYFpfptBannerEnd

Dear Pat,



I have already talk to Soenwono regarding GSK Order. I see the MP305 and

IMC300 order scheme is purchase

Please give us a moment, and update you.



Thanks

Idris





On 2023-03-07 08:32, Patricia Foong wrote:

> Dear Michael and Idris, good day.

>

> I would like to draw your attention with regards to this GSK order

> that was placed to PTM last year and loaners been given at that point

> of time.

>

> Based on the email ex-change, devices should be ready by end February

> and please confirm by return email if there is any change.

>

> Please do take note that customer has given sufficient lead time for

> this order and have informed that they need the devices in early Apr

> when they move in their new office.

>

> Having said that, kindly release payment in order to have the devices

> shipped out and reach Indonesia within this month, arrange for

> delivery in early Apr (please co-ordinate with the local customer).

>

> I would like to reiterate that there is no room for any further delay

> and will impact SLA measurement cum penalty (service credit).

>

> Your respond/update is greatly appreciated.

>

> Advance Leave Notice:  Nil

>

> Public Holiday: Nil

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [1]

>

>  [2]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: Thursday, February 2, 2023 2:52 PM

> To: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; soenwono

> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: 'Yan Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow

> <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>; Patricia Foong

> <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

>  Internal

>

> Hi Soenwono,

>

> Hope you are well,

>

> Our customer has replied that they need the devices early April

> latest.

>

> Please keep us updated about any changes in the delivery date since if

> there would be a delay customer would take loaners.

>

> As the order was made in October I hope we can make it before April.

>

> Thank you!

>

> Best regards,

>

> Natalia Kawczyńska

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre [3]

>

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: Thursday, 29 December 2022 08:38

> To: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>; soenwono

> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'Yan Budiman'

> <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> _Thank you very much Fitri for your kind reply and sharing the

> details, much appreciated._

>

> _ _

>

> _Dear Michael and Sun Sun, good day._

>

> _ _

>

> _Since products be available by end Feb 2023, kindly ensure that

> payment is made on time so that shipment can ETA Indonesia by Mar or

> latest by early Apr as customer is moving to new office in Apr itself

> and be good to have the ordered device rather than the loaner._

>

> _ _

>

> _Once again, thank you for all your support!_

>

> _ _

>

> _Happy holidays._

>

> _ _

>

> _ _

>

> _ _

>

> Advance Leave Notice:  Nil

>

> Public Holiday: 2nd and 23rd Jan

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [4]

>

>  [5]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com> <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>

> Sent: Thursday, December 29, 2022 11:48 AM

> To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono

> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>; 'Yan Budiman'

> <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Dear patricia,

>

> sorry for the late response,

>

> We just receive information from RAPO if the estimated machine ready

> by the end of February.

>

> with no PO 139.

>

> That’s the information that I can share to you.

>

> Thank you

>

> BR

>

> Fitri

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: 29 December 2022 9:45

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;

> michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>;

> 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Yan

> Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow

> <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> _Dear Fitri and Michael, good day._

>

> _ _

>

> _Please be informed that we have yet to receive your update on this

> order delivery date (if it is available from RAPO) and can you please

> get back to us  best by today if not latest by tomorrow in order to

> update in ServiceNOW for central customer visibility. Otherwise,

> please provide PO number for this order placement and RGS will work

> with RAPO SCM closely for the production date._

>

> _ _

>

> _I do not understand why it is so difficult for PTM to provide status

> of this order or PO Number that place to RAPO SCM for RGS’s further

> action…_

>

> _ _

>

> _Please take note that customer needs the devices in Apr for their new

> office and in view of stock supply issue, RGS is trying our best to

> assist PTM fight for allocation in order to fulfil this IMAC-D._

>

> _ _

>

> _Thank you and looking forward to your reply/update._

>

> _ _

>

> _ _

>

> Advance Leave Notice: 21st and 22nd Dec

>

> Public Holiday: 26th Dec

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [4]

>

>  [5]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Tuesday, December 27, 2022 11:53 AM

> To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>;

> michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>;

> 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Yan

> Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow

> <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi Fitri / Pak Michael,

>

> Can you advise the production date  / ETA from RAPO for the GSK second

> order

>

> GSK @MSC Jakarta: 1x IMC 300F & 1x MP 305 SPF

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: 27 December 2022 7:17

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;

> michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>;

> fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Yan

> Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>; Mabel Seow

> <Mabel_Seow at rapp.ricoh.com<mailto:Mabel_Seow at rapp.ricoh.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> _Thank you Sun Sun and again, my question is have you gotten the

> production date or shipment date from RAPO SCM as I believe order

> placement been done since PO was received early last month?_

>

> _ _

>

> _If there is no date provided by RAPO SCM, please share the PO details

> and we will try to push and work closely to expedite shipment

> accordingly in order to secure allocation before or on Apr hopefully

> as requested by the customer._

>

> _ _

>

> _Do let me know if you are unclear my request/questions._

>

> _ _

>

> _Cheers._

>

> _ _

>

> Advance Leave Notice: 21st and 22nd Dec

>

> Public Holiday: 26th Dec

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [4]

>

>  [5]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Monday, December 26, 2022 4:37 PM

> To: michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>; Patricia Foong

> <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>;

> fitri at moderndatasolusi. com <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'Yan

> Budiman' <yan at moderndatasolusi.com<mailto:yan at moderndatasolusi.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi All,

>

> Let me try to clear this so everyone can have a same page.

>

> There is 2 orders under GSK:

>

>             * GSK Pulogadung: 1x IMC 300F -> this unit is requested to be

> delivered on 28th December by Customer

>             * GSK @MSC Jakarta: 1x IMC 300F & 1x MP 305 SPF -> we receive this

> order confirmation in late October / early November. so It will takes

> around next 6 months to complete.

>

> Hi Fitri & Michael,

>

> Please advise and inform the ETA on the order for GSK @MSC Jakarta

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com> <michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>>

> Sent: 23 December 2022 9:48

> To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'soenwono'

> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Dear Pat,

>

> Those Machine already in Indonesia. However based on information from

> soenwono that GSK asked for delivery on 28th of December 2022.

>

> Best regards,

>

> Michael Linggodigdo

>

> PT. Modern Data Solusi | RICOH

>

> Jalan Sultan Hassanudin Dalam No. 72

>

> Kebayoran Baru - Jakarta Selatan

>

> DKI Jakarta - 12240.

>

> E : michael at moderndatasolusi

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: 23 December 2022 8:44

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>;

> michael at moderndatasolusi.com<mailto:michael at moderndatasolusi.com>

> Cc: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> _Dear Michael, good day._

>

> _ _

>

> _I am not sure if Sun Sun is on leave and may I seek your kind

> assistance to confirm the delivery for this GSK-Jakarta order for the

> following devices which I believe PTM has place the order to RAPO SCM

> early this December : _

>

> _ _

>

> 1x MP 305 SPF & 1x IMC 300F__

>

> _ _

>

> _Do take note that we need to EXPEDITE shipment or work with RAPO SCM

> closely to obtained a production date or to meet customer’s

> requirement date best before Apr in view that customer be moving to

> new office in Apr month itself._

>

> _ _

>

> _Can you please furnish us the PO Number that place to RAPO SCM for

> RGS to follow up and also for next course of action._

>

> _ _

>

> _Looking forward to your kind reply within today in view the upcoming

> holiday._

>

> _ _

>

> _Have a pleasant day._

>

> _ _

>

> Advance Leave Notice: 21st and 22nd Dec

>

> Public Holiday: 26th Dec

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: Thursday, December 22, 2022 11:04 PM

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

>  Internal

>

> Hi Sun Sun,

>

> Regarding the B & W loaner, customer has replied:

>

> QUOTE

>

> If its only BW units then I think its better to postpone until the

> actual stock is available.

>

> Can I get the estimated delivery time?

>

> We are also in the middle of planning for office move targeted to be

> done end of April.

>

> Can we expedite so new office can have the new device installed.

>

> Otherwise we will need to do multiple printer setup.

>

> UNQUOTE

>

> Kindly advise on the above.

>

> Thank you!

>

> Best regards,

>

> Natalia Kawczyńska

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre [3]

>

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> natalia.kawczynska at ricoh-europe.com<mailto:natalia.kawczynska at ricoh-europe.com>

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: czwartek, 8 grudnia 2022 08:50

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> _Dear Sun Sun, good day._

>

> _ _

>

> _Can you please provide an update if 2 units of loaner is ready to be

> delivered and when will that be so that we could get have it updated

> in ServiceNOW by our GSSC team. _

>

> _ _

>

> Advance Leave Notice: 29th Nov (Tuesday)

>

> Public Holiday:  28th Nov (Election Victory GE 15)

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Patricia Foong

> Sent: Tuesday, December 6, 2022 5:07 PM

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD'

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> _Thanks Sun Sun and we look forward to your further confirmation

> within a day or two please._

>

> _ _

>

> _ _

>

> Advance Leave Notice: 29th Nov (Tuesday)

>

> Public Holiday:  28th Nov (Election Victory GE 15)

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Tuesday, December 6, 2022 4:56 PM

> To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; '#REU-GSK-IMACD'

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi Patricia,

>

> Still waiting confirmation from my workshop. Probably we will loan

> them MP 2555. But please wait my next confirmation ya..

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: 06 December 2022 13:30

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD'

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> _Dear Sun Sun,_

>

> _ _

>

> _Please advise on loaner arrangement and what is the model and when

> can it be delivered as we are running short of time..Christmas is

> coming.._

>

> _ _

>

> _Thanks._

>

> _ _

>

> _ _

>

> Advance Leave Notice: 29th Nov (Tuesday)

>

> Public Holiday:  28th Nov (Election Victory GE 15)

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Patricia Foong

> Sent: Thursday, December 1, 2022 5:37 PM

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; '#REU-GSK-IMACD'

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> _Dear Sun Sun, good day._

>

> _ _

>

> _As per my weekly meeting with Aga and Natalia on this Wed that 2

> loaners is required unless there is a change now._

>

> _ _

>

> _Dear Natalia, good day._

>

> _ _

>

> _Would you like to reconfirm on that please, thanks!_

>

> _ _

>

> Advance Leave Notice: 29th Nov (Tuesday)

>

> Public Holiday:  28th Nov (Election Victory GE 15)

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Thursday, December 1, 2022 4:40 PM

> To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

> ‍

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi Aga,

>

> I check Conna Almira order 2 new units (1x MP 305 SPF & 1x IMC 300F)

>

> Does she need 2 units as well / 1 unit temporary unit is enough?

>

> Thank you

>

> BR,

>

> Soenwono

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 30 November 2022 14:20

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Good day Soenwono,

>

> I hope you are well.

>

> Can you please get back to us with the update on the loaner devices

> for the customer for this request please?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: #REU-GSK-IMACD

> Sent: Thursday, November 24, 2022 1:52 PM

> To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Good day Soenwono,

>

> I hope you are well.

>

> I received the update from the customer, Conna Almira, that

> considering the long delivery time, they would like to receive loaner

> devices in the meantime please:

>

> “’In that case, I confirm that we will opt for the temporary

> devices loaner.’’

>

> Can you please send me the quote for the usage for those devices, so I

> will ask customer to approve?

>

> And can you please confirm when the loaner devices can be ready

> please?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Thursday, November 17, 2022 2:33 PM

> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Aga,

>

> Thanks for your information

>

> BR,

>

> Soenwono

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 02 November 2022 17:08

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Hello Soenwono,

>

> All is correct, on the PDF there is mentioning that this is for 60

> months

>

> Please note that the costs for 12 months are the yearly fee

> representation.

>

> I hope this clarified, thank you.

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice:  1st of November and 11th of November (Bank

> Holiday)

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Monday, October 31, 2022 10:58 AM

> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Aga,

>

> Just want to check with you, GSK lease this 2 new units for 60 months

> period right? Please advise and confirm.

>

> Because the Work order in PDF is only stated 12 months while the work

> order in excel sheet is till 60 months. (File Is attached)

>

> Thank you

>

> BR,

>

> Soenowno

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: 26 October 2022 13:37

> To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: 'Patricia Foong Swee See' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Hi Aga,

>

> Yes we can prepare a loaner for GSK to use first till the new unit is

> ready

>

> Thank you

>

> BR,

>

> Soenwono

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 25 October 2022 13:58

> To: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Hello Soenwono,

>

> Thank you very much for the response.

>

> I confirm the models.

>

> I will let the customer know about the lead time on those devices, is

> there a possibility of placing a priority on the order and speeding

> the delivery time please?

>

> Alternatively, can a loaner models be proposed for the time being,

> until the ordered devices arrive?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice:  1st of November and 11th of November (Bank

> Holiday)

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Monday, October 24, 2022 12:46 PM

> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Aga,

>

> Thank you for sharing the signed WO for GSK. So confirm 1x MP 305 SPF

> & 1x IMC 300F ya.

>

> We will place the order to RICOH immediately. The lead time will takes

> around 4-6 months ya.

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 24 October 2022 14:42

> To: 'soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: FW: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Good day Soenwono,

>

> I hope you are well.

>

> Can you please let me know whether the order was already placed and

> what is the ETA?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice:  1st of November and 11th of November (Bank

> Holiday)

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: #REU-GSK-IMACD

> Sent: Thursday, October 20, 2022 4:51 PM

> To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Good day Soenwono,

>

> I hope you are well.

>

> Please see attached the signed WO for this request, with PO number

> placed: 6600892239

>

> Can you please place the order and let me know ETA once it will be

> known?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice: 14th  of October, 1st of November and 11th of

> November (Bank Holiday)

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: #REU-GSK-IMACD

> Sent: Thursday, September 1, 2022 2:59 PM

> To: 'Soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

> Importance: High

>

> Hello Soenwono,

>

> I hope you are well.

>

> I received the following update from customer today:

>

> “For the disposal, can you include only 2 units in the costing.

>

> We will refresh and replace the 2 devices immediately when new device

> arrives.

>

> For the other 2 we will retain as backup until the office renovation

> commences, then we will take care of the decommission by ourself.’

>

> I have changed the WO, please see attached and confirm. I will then

> send it to the customer.

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice:  from 12th until 25th of September

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Wednesday, August 31, 2022 5:23 AM

> To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> Hi Aga,

>

> I also follow up with the local customer to make sure the unit model &

> qty and yes they’ve confirmed about that.

>

> Please find & check the updated WO at the attachment file.

>

> Thank you

>

> BR,

>

> Soenwono..

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 30 August 2022 20:19

> To: 'soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: FW: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

> Importance: High

>

> Hello Soenwono,

>

> I hope you are well.

>

> I have received the update from the customer, they decided they would

> like to order:

>

> -              1 unit of IM C300F

>

> -              1 unit of MP 305SPF

>

> They also want to dispose the devices by themselves, hence no disposal

> cost please.

>

> Can you please update the Work Order and send me the excel and pdf

> please?

>

> In case of questions please let me know, I am happy to help.

>

> Can you also help with information estimated lead time for device

> fulfilment?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice:  from 12th until 25th of September

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: #REU-GSK-IMACD

> Sent: Thursday, August 11, 2022 11:15 AM

> To: 'soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: FW: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

> Importance: High

>

> Hello Soenwono,

>

> I hope you are well.

>

> In regards to this request – customer came back and instead of 4x IM

> C6000, they would like to order:

>

> RITM0688734

>

> 2 units of IM C300F – A4 multifunction printer

>

> 1 unit of P502 – single function printer

>

> Can you please update the Work Order and send me the excel and pdf

> please?

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Advance leave notice:  15th,  22nd, 23rd of August

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: #REU-GSK-IMACD

> Sent: Monday, July 25, 2022 2:53 PM

> To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; soenwono

> <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

> Importance: High

>

> Hello,

>

> Thank you Patricia for previous response.

>

> Indeed, only devices from product basket can be chosen.

>

> Please @soenwono use the WO I provided earlier and mark the finisher

> as ‘n’ (No) in case they don’t need it.

>

> They only have an option of IM C6000 or IM 300F – the WO already

> suggested the best option to be IM C6000.

>

> Please confirm, change the details in the tab Company Details

>

> Please provide me the saved excel and the PDF please.

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Sent: Friday, July 22, 2022 4:59 PM

> To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; #REU-GSK-IMACD

> <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> This message was sent from an external source. Please be careful

> opening attachments/links or replying to sources you don’t know.

>

> _Dear Sun Sun,_

>

> _ _

>

> _IM C 3000 and IM 3000 is not in the product basket and please offer

> what is in the product basket as GSK is standardizing their devices

> across the globe._

>

> _ _

>

> _Dear Aga, _

>

> _ _

>

> _Can you please help to provide a respond and assist  to Sun Sun to

> the questions raised below :_

>

> _ _

>

> _ _

>

>             * They don’t need finisher. So can we exclude the finisher?

>             * Can you update our company new address at Jl. Sultan Hasanuddin

> Dalam No.72, RW.1, Melawai, Kec. Kby. Baru, Daerah Khusus Ibukota

> Jakarta 12160.

>

> _ _

>

> _ _

>

> Thank you.

>

> Patricia Foong

> Senior Global Account Coordinator

> Ricoh Global Services Greater Asia Pacific

> Business Operation Division

>

> Mobile Phone : +6016 410 4493

>

> patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>

>

> RICOH (Malaysia) Sdn Bhd  (10078-W)

>

> UG-D6, Level Upper Ground,

>

> Utropolis Suites 2, Jalan Kontraktor U1/14,

>

> 40150 Shah Alam, Selangor,

>

> Malaysia.

>

> Service Hotline: 1300 88 8228

>

> Website: www.ricoh.com.my<http://www.ricoh.com.my/> [6]

>

>  [7]

>

> _This message together with any attachments is confidential and

> intended solely for the person or entity to whom it is addressed. It

> contains information that is confidential and that may be legally

> privileged. If you are not the intended recipient (or if you have

> received this message in error), please notify the sender immediately

> by replying to this message and delete this e-mail (and any other

> record of it) from your system. Please do not copy or use it for any

> purpose. Recipient is advised to check this email and any attachments

> for the presence of trojans or viruses. The company accepts no

> liability for any damage caused by any virus transmitted by this

> email._

>

> _ _

>

> From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Sent: Thursday, July 21, 2022 5:40 PM

> To: '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

>

> Hi Aga, Yes me and Ibu Conna had a discussion about this replacement

> last time, and finally she request it through service now.⁠​

> Please advise on below question:⁠​ Currently their existing device

> is 2 units BW – MP 5002 & 2 units Color

>

> ZjQcmQRYFpfptBannerStart

>

> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this

> sender before clicking on any links or attachments.

>

> ZjQcmQRYFpfptBannerEnd

>

> Hi Aga,

>

> Yes me and Ibu Conna had a discussion about this replacement last

> time, and finally she request it through service now.

>

> Please advise on below question:

>

>             * Currently their existing device is 2 units BW – MP 5002 & 2

> units Color – MPC 3503. If I look into the Work order, the option is

> only IMC 6000, MP 305 SPF, IMC 300F.

>

>             * If I analyze from their  usage, number of user, office space I

> think IMC 6000 is an over spec for them.. please advise if we can

> propose them like IM 3000 (BW) & IMC 3000 (Color)

>

>             * They don’t need finisher. So can we exclude the finisher?

>             * Can you update our company new address at Jl. Sultan Hasanuddin

> Dalam No.72, RW.1, Melawai, Kec. Kby. Baru, Daerah Khusus Ibukota

> Jakarta 12160.

>

> Thank you

>

> BR,

>

> Soenwono.

>

> From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com<mailto:GSK-IMACD at ricoh-europe.com>>

> Sent: 20 July 2022 22:36

> To: 'soenwono' <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>

> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>

> Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta

> Importance: High

>

> Hello Soenwono,

>

> I hope you are doing well.

>

> Please see new IMAC-D for Indonesia for tech refresh of 4 devices that

> are more than 7 years old.

>

> Please see the WO – It prefilled with suggestions on the printer

> details. Please check and if ok, can you please resend me the excel

> and the pdf?

>

> For now they want to see the cost for the refresh of all 4 units (in

> the request is says three, but they asked recently to see the cost for

> all 4).

>

> The customer is asking for lease option.

>

> Thank you in advance.

>

> Best regards,

>

> Agnieszka Sprawka

>

> Global Accounts Coordinator

>

> Ricoh Business Services

> Olivia Business Centre

> Olivia Star 6th Floor

> Aleja Grunwaldzka 472C

> 80-309 Gdansk

> agnieszka.sprawka at ricoh-europe.com<mailto:agnieszka.sprawka at ricoh-europe.com>

>

> Ricoh Europe Holdings PLC is a company registered in England, under

> company number 06273215, with a registered office at 20 Triton Street,

> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is

> operated by: (i) Ricoh Europe PLC, a company registered in England

> under company number 00720944, with a registered office at 20 Triton

> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered

> in England under company number 01271033, with a registered office at

> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh

> Capital Limited, a company registered in England under company number

> 03001351, with a registered office at 20 Triton Street, London, NW1

> 3BF Please consider the environment before printing this e-mail

>

> Links:

> ------

> [1] http://www.ricoh.com.my/

> [2] https://www.ricoh.com.my/

> [3] http://vmwhm.idphosting.co.id/../../../../Downloads/banner.PNG<http://vmwhm.idphosting.co.id/Downloads/banner.PNG>

> [4]

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> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C83cd5ecdb1e448e230bf08dae96fac9a%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638078963146599580%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=gWf6wVp2Opr4jFagE3SR7IuZNRtICn3ZdrNpPO0qj7w%3D&reserved=0<http://www.ricoh.com.my/>

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Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail

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