[It.team] RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech Refresh/ Indonesia
henry.sutanto at moderndatasolusi.com
henry.sutanto at moderndatasolusi.com
Thu Sep 21 09:33:18 UTC 2023
Hi Team,
Please provide to install the IBS for devices No 001, because for direct
print tested OK.
Thank you & Regards,
Henry
On 21-09-2023 13:47, #RPO-haleon-imacd wrote:
> Internal
>
> Hi @Soenwono @idris at moderndatasolusi.com,
>
> Can you please order, if not already done, the card reader's ASAP.
> Please also confirm the ETA date?
>
> As this urgent please respond as soon as possible.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Thursday, September 21, 2023 7:24 AM
> To: soenwono <soenwono at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear Sun Sun,
>
> Sorry as I am confused..what do you mean by "Card reader 805R1AKU is
> pending"?
>
> Are you saying that the card reader not being receiving and if yes, why
> take so long.
>
> Have you not ordered the card reader much earlier?
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, September 21, 2023 1:02 PM
> To: '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; '#RPO-haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi GSSC team,
>
> SLNX has appeared on the panel screen. And now my team are installing
> the card reader.
>
> Just got an update that the Card reader 805R1AKU is pending. So now we
> are trying to install the existing card reader RDR 80581 AKU
> inPULMFP001 but failed. Any solution or guidance for us to do please.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: 21 September 2023 11:44
> To: '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es>; 'Patricia Foong
> Swee See' <Patricia.Foong at ricoh.com.my>; 'Reece Middleton'
> <Reece.Middleton at ricoh-europe.com>
> Cc: 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com>;
> 'Erik Reinaldo' <Erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; '#RPO-haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi All,
>
> Update: SLNX has appeared on the panel in PULMFP001.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Sent: 20 September 2023 23:38
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Patricia,
>
> 10 Am Jakarta time converts to 5am CET so unfortunately I will not be
> available.
>
> As you know standard operation for our team is through this inbox so we
> cannot guarantee assistance on Teams.
>
> Please contact us on this inbox and we will happily provide assistance
> in the matters than we are able to.
>
> Kind regards,
>
> Andrei Ardelean
> Global Solution Support Centre
>
> Technical Support Specialist L2
>
> Ricoh España S.L.U.
> España - Spain
> Haleon.support at ricoh.es
> www.ricoh.es [9]
>
> [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Wednesday, September 20, 2023 6:22 PM
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Thank you very much Andrei for your kind support and pointing out where
> went wrong.
>
> Should I include you in our Teams invite tomorrow for effective
> communication as the onsite engineer be at Haleon at 10am Jakarta time
> and are you still on duty?
>
> Our Teams here cannot add generic mailbox but individual email address
> only.
>
> Dear PTM team,
>
> Please have the following check and configure as per buildbook as
> mentioned by Andrei and send an email to @#RES-Barcelona-Haleon once it
> is done and for them to proceed the next step.
>
> Thank you all.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Sent: Wednesday, September 20, 2023 11:59 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi All,
>
> Regarding the unit from RITM50157799.
>
> PULMFP001 IP 199.28.98.31
>
> After correcting some of the buildbook settings available for us from
> the device WIM:
>
> -DNS
>
> -Device certificate
>
> We were able to push SLNX solution, however it seems the card reader is
> not correctly configured according to buidbook:
>
> Also device remote panel operation is not activate so we cannot test
> the device remotely. We also cannot check if the System Home button is
> hidden.
>
> Please let us know once these items have been check and we can proceed
> with final testing of the device.
>
> Kind regards,
>
> Andrei Ardelean
> Global Solution Support Centre
>
> Technical Support Specialist L2
>
> Ricoh España S.L.U.
> España - Spain
> Haleon.support at ricoh.es
> www.ricoh.es [9]
>
> [9]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Wednesday, September 20, 2023 3:27 PM
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear PTM team,
>
> Please advise has the device been reconfigured as per buildbook as
> asked? You need to advise us so that we and GSSC can take the next
> course of action.
>
> You cannot just leave the site and not updating Ricoh where we are now.
> We cannot take any action if do not know if you have done what is
> needed.
>
> Dear Sun Sun,
>
> I would be appreciate if you can be kind to provide a progress update
> via email or update me via WhatsApp on the progress.
>
> Will that be doable please?
>
> Thank you.
>
> Advance Leave Notice: 18th Sep
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Sent: Wednesday, September 20, 2023 7:55 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi,
>
> Has the builbook and the Haleon network been checked?
>
> Thanks!
>
> Marc Cuadrado Moreno
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [10]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: miércoles, 20 de septiembre de 2023 13:40
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear PTM team,
>
> Please advise where we are now?
>
> Thanks.
>
> Advance Leave Notice: 18th Sep
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Wednesday, September 20, 2023 6:28 PM
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; soenwono
> <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun/Henry,
>
> Please do the needful and check again ensure build book is followed
> every single steps and also check on Haleon network with the local
> Haleon.
>
> Thanks.
>
> Advance Leave Notice: 18th Sep
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Sent: Wednesday, September 20, 2023 6:01 PM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi,
>
> SLNX is unable to connect to the printer. Please, check if buildbook
> was correctly applied and if the site meets the network requirements
> for the device to be connected to SLNX.
>
> Thank you!
>
> Marc Cuadrado Moreno
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [10]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: miércoles, 20 de septiembre de 2023 11:38
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Pat,
>
> My engineer team already checked & make sure all setting is in
> accordance with the buildbook. Please check and try to push again.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 20 September 2023 14:50
> To: soenwono <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; '#RES-Barcelona-Haleon'
> <Haleon.support at ricoh.es>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; '#RPO-haleon-imacd'
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun, good day.
>
> We target to push IBS again onto the loaner device by today once your
> service team has reconfigured as per Haleon buildbook.
>
> Do let me us know once reconfiguration is done and update the Teams
> chat as agreed.
>
> Thanks.
>
> Advance Leave Notice: 18th Sep
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Wednesday, September 20, 2023 2:41 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; '#RES-Barcelona-Haleon'
> <Haleon.support at ricoh.es>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; '#RPO-haleon-imacd'
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Pat,
>
> Noted. we will check that unit
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 20 September 2023 11:09
> To: soenwono <soenwono at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: it.team at moderndatasolusi.com; Erik Reinaldo
> <Erik at moderndatasolusi.com>; '#RES-Barcelona-Haleon'
> <Haleon.support at ricoh.es>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; '#RPO-haleon-imacd'
> <haleon-imacd at ricoh-europe.com>
> Subject: Re: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Sun Sun and Henry,
>
> I am waiting for a doctor and outside.
>
> Kindly ensure that the loaner unit MP 2555 is configured as per
> buildbook, otherwise we can install IBS. Thanks.
>
> Sent from Outlook for Android [11]
>
> -------------------------
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Wednesday, September 20, 2023 12:02:14 PM
> To: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>
> Cc: it.team at moderndatasolusi.com <it.team at moderndatasolusi.com>; Erik
> Reinaldo <Erik at moderndatasolusi.com>; '#RES-Barcelona-Haleon'
> <Haleon.support at ricoh.es>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; '#RPO-haleon-imacd'
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Reece,
>
> Noted. we will follow as per request
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Sent: 19 September 2023 20:38
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>
> Cc: it.team at moderndatasolusi.com; 'erik at moderndatasolusi. com'
> <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Sun sun,
>
> Please see the below from Hari and Endri on site, please co-ordinate
> with them tomorrow as per the request.
>
> Many thanks
>
> Reece Middleton
> Global Service Manager
>
> Service and Annuity
> Professional Services
>
> Ricoh Europe PLC
>
> 900 Pavilion Drive
> Northampton, NN4 7YL
>
> United Kingdom
>
> Mobile: 07566205637
>
> Reece.Middleton at Ricoh-Europe.com
>
> www.ricoh-europe.com [1]
>
> [12]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: 19 September 2023 09:52
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>;
> it.team at moderndatasolusi.com; 'erik at moderndatasolusi. com'
> <erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; #res-GSSC.GSK.Support
> <GSSC.GSK.Support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Jonathan,
>
> I have not received the username & password for HALEON, can you resend
> it please
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Sent: Tuesday, September 19, 2023 11:04 AM
> To: soenwono <soenwono at moderndatasolusi.com>; #RPO-haleon-imacd
> <haleon-imacd at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>;
> it.team at moderndatasolusi.com; erik at moderndatasolusi. com
> <erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; #res-GSSC.GSK.Support
> <GSSC.GSK.Support at ricoh.es>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Soenwono,
>
> I will be sharing with you the credentials for both GSK and Haleon on a
> different email.
>
> Regards,
>
> Jonathan Alarcon.
>
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [10]
>
> [13] [14] [15] [16]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: martes, 19 de septiembre de 2023 5:29
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>;
> it.team at moderndatasolusi.com; erik at moderndatasolusi. com
> <erik at moderndatasolusi.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Sorry we order SLNX license for Haleon & GSK together to RICOH and we
> receive the product key as per attached. so _The attached Product key
> belongs to 2 customer (GSK Jakarta & Haleon Pulogadung)_
>
> For the installation we will schedule it on Wednesday 20th Sept at
> 10.00 Jakarta time
>
> Hi GSSC Team,
>
> Can you share the admin & password please.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Monday, September 18, 2023 8:14 PM
> To: soenwono <soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: FW: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @soenwono,
>
> Can you please send SLNX key only for Haleon ( GSK license please send
> to appropriate email. This email is only for Haleon IMACD. Please do
> not mix these 2 accounts.)
>
> Also please advise time for the installation, so GSSC knows when to
> expect email from your technician.
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Monday, September 18, 2023 2:27 PM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang'
> <Vanessa_Ang at rapp.ricoh.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com; Helpdesk at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Adding the SLNX Product Key
>
> Hi Irena,
>
> Please advise the summary action that we need to follow:
>
> * Target Install 2x IMC 6000 LT ( 3142MB98047, 3142MB98187) on
> Wednesday 20th Sept
> * Following attached build book for the installation
> * DO NOT leave the site and contact GSSC on haleon.support at ricoh.es to
> install the SLNX via mail when device been configured as per buildbook
> in order for them to push the solution and ensure that device is
> completely done, up and running. Do get the user to test print.
> * SLNX Product Key is attached.
>
> * _*Note: The attached Product key belongs to 2 customer (GSK Jakarta &
> Haleon Pulogadung)_
>
> * Network Details
>
> Site Name: JAKARTA PULOGADUNG
>
> Site Code: PUL
>
> Printer name: PULMFP001, PULMFP002
>
> Print server: pulspwn00003
>
> Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print [17]
>
> * Subnet Mask and Gateway
> * 1 PULFMP001 255.255.255.0 199.28.98.254
>
> 2 PULFMP002 255.255.255.0 199.28.98.254
>
> IP: PULFMP001- 199.28.98.31
>
> IP: PULFMP002 - 199.28.98.32
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: 18 September 2023 15:52
> To: '#RPO-haleon-imacd' <haleon-imacd at ricoh-europe.com>;
> '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es>
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; 'Reece Middleton'
> <Reece.Middleton at ricoh-europe.com>; 'Cynthia Ho'
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang'
> <Vanessa_Ang at rapp.ricoh.com>; 'Patricia Foong Swee See'
> <Patricia.Foong at ricoh.com.my>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>; 'Helpdesk at moderndatasolusi.com'
> <Helpdesk at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Irena,
>
> Yes still on schedule ya
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 18 September 2023 15:01
> To: soenwono <soenwono at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang'
> <Vanessa_Ang at rapp.ricoh.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com; Helpdesk at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @Soenwono,
>
> Hope you are well.
>
> Just checking, are we still good with the dates below? 19/9/2023
> delivery and 20/9/2023 installation?
>
> 18-19 Sept
>
> We expect to get the License
>
> 19 Sept
>
> Will schedule the Delivery to HALEON site
>
> 20 Sept
>
> Start configure & installation using Buildbook
>
> How about disposal?
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, September 14, 2023 3:24 PM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang'
> <Vanessa_Ang at rapp.ricoh.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com; Helpdesk at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Here is the Serial number for 2 unit IMC 6000LT for HALEON PULOGADUNG:
> 3142MB98047, 3142MB98187
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Thursday, September 14, 2023 7:59 PM
> To: soenwono <soenwono at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang'
> <Vanessa_Ang at rapp.ricoh.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @#RES-Barcelona-Haleon
>
> Please reserve some time on 20/9/2023 for the installation of 2
> devices. IBS also will need to be installed on those devices.
>
> @Soenwono, can you please provide serial numbers for the new devices?
> Can you also please confirm the disposal date?
>
> Please find below details for configuration of the new devices.
>
> Site Name: JAKARTA PULOGADUNG
>
> Site Code: PUL
>
> Printer name: PULMFP001, PULMFP002
>
> Print server: pulspwn00003
>
> Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print [17]
>
> Subnet Mask and Gateway
>
> 1 PULFMP001 255.255.255.0 199.28.98.254
>
> 2 PULFMP002 255.255.255.0 199.28.98.254
>
> IP: PULFMP001- 199.28.98.31
>
> IP: PULFMP002 - 199.28.98.32
>
> Please find attached Haleon labels, they need to be placed on new
> devices. Also attached Haleon Build Book, which need to be followed
> step by step.
>
> Also when technician on site and ready to push SLNX please contact GSSC
> on haleon.support at ricoh.es to install the SLNX.
>
> Technician should not leave the site until all completed and confirmed
> is working.
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, September 14, 2023 2:10 PM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>; Patricia Foong
> Swee See <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Update on SLNX license: Tomorrow my finance team will arrange the
> payment for the SLNX. so our best timeline will be:
>
> 18-19 Sept
>
> We expect to get the License
>
> 19 Sept
>
> Will schedule the Delivery to HALEON site
>
> 20 Sept
>
> Start configure & installation using Buildbook
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Thursday, September 14, 2023 2:48 PM
> To: soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @Soenwono,
>
> Thank you for the below information.
>
> Could you please confirm:
>
> * when can you deliver the units/devices, provide date please?
> * Will you configure the devices on the day of delivery?
> * Is the 20th September a firm date for software implementation ?
>
> Once I receive your response I will check with customer if she is ok
> with the arrangements.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, September 14, 2023 9:17 AM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>; Patricia Foong
> Swee See <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: 'Ben Chong' <ben_chong at rapp.ricoh.com>; 'Henry Sutanto'
> <henry.sutanto at moderndatasolusi.com>; 'Erik Reinaldo'
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; 'Vanessa Ang' <Vanessa_Ang at rapp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Payment for SLNX license has been approved by our management and now
> waiting the payment to be released. estimate date to get the license
> and deliver the unit by next Wednesday 20th Sept.
>
> At the meantime while waiting the SLNX license, can we deliver the unit
> first?
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 13 September 2023 14:02
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Ben Chong <ben_chong at rapp.ricoh.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; Vanessa Ang <Vanessa_Ang at rapp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
> Importance: High
>
> Internal
>
> HI @soenwono @'idris at moderndatasolusi.com'
>
> I need your response ASAP. Can you please on the delivery....
>
> It supposed to be this week...
>
> Thanks
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Wednesday, September 13, 2023 5:28 AM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>; soenwono
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Ben Chong <ben_chong at rapp.ricoh.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; Vanessa Ang <Vanessa_Ang at rapp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear Sun Sun and Pak Idris, good day.
>
> Attached is the email coming from central customer today, asking on the
> device delivery which suppose to happen on end Aug..
>
> From this email, it has clearly shown that PTM did not inform the
> local customer on the delay?
>
> Can I request PTM to effect payment for the licenses as soon as
> possible so that we could have the device deliver together with the
> software implementation.
>
> Kindly provide an update within today (Wed), before end of business is
> required :
>
> * if payment can be made today?
> * What will be the shipment delivery date to customer?
>
> Dear Ben, good day.
>
> Do you have any positive to be shared from PTM's management?
>
> Thanks.
>
> Advance Leave Notice: 18th Sep
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Monday, September 4, 2023 5:05 PM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>; soenwono
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Ben Chong <ben_chong at rapp.ricoh.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>; Cynthia Ho
> <Cynthia_Ho at rapp.ricoh.com>; Vanessa Ang <Vanessa_Ang at rapp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun and Idris,
>
> Please ensure that payment is made for the licenses for those devices
> that has SLNX solution IMMEDIATELY so that you could have the license
> keys within 3 to 5 working days, otherwise we will not be able to have
> the delivery completed by next week.
>
> Kindly take note and be reminded again, we need the new device in place
> as soon as possible as the existing ones are giving issues..
>
> Do provide and update tomorrow (5th Sep) before end of business if you
> receive the shipment in your warehouse as shared by you today.
>
> Any further delay will create escalation centrally down to the local
> level. Do keep local customer inform on the shipment status and
> co-ordinate for delivery upon goods received.
>
> Thanks.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Monday, September 4, 2023 4:41 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Ben Chong <ben_chong at rapp.ricoh.com>; Yumi Karuno
> <yumi.karuno at jp.ricoh.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> HI @soenwono,
>
> Can you please advise on the exact date for delivery and installation
> for PUL site?
>
> Thanks.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: Friday, August 18, 2023 5:47 PM
> To: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>; soenwono
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Ben Chong <ben_chong at rapp.ricoh.com>; Yumi Karuno
> <yumi.karuno at jp.ricoh.com>; Henry Sutanto
> <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Dear Irena, good day.
>
> We had a call today with Sun Sun and he has advised that the delivery
> date earliest will be 1st week of Sep or latest by 2nd week of Sep.
>
> Thanks.
>
> Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #RPO-haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Friday, August 18, 2023 8:53 PM
> To: soenwono <soenwono at moderndatasolusi.com>;
> 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>;
> 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>
> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo
> <Erik at moderndatasolusi.com>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> HI @'Soenwono' and @'idris at moderndatasolusi.com',
>
> Can you please advise on the delivery? Can you please provide the
> delivery and installation date?
>
> Thank you in advance
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #RPO-haleon-imacd
> Sent: Friday, July 28, 2023 3:02 PM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>;
> 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>;
> 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi @'Soenwono' and @'idris at moderndatasolusi.com'
>
> Please find below details for configuration of the new devices.
>
> Site Name: JAKARTA PULOGADUNG
>
> Site Code: PUL
>
> Printer name: PULMFP001, PULMFP002
>
> Print server: pulspwn00003
>
> Print Queue Name: \\pulspwn00003.ad.corpnet4.net\PUL-Print [17]
>
> Subnet Mask and Gateway
>
> 1 PULFMP001 255.255.255.0 199.28.98.254
>
> 2 PULFMP002 255.255.255.0 199.28.98.254
>
> IP: PULFMP001- 199.28.98.31
>
> IP: PULFMP002 - 199.28.98.32
>
> Please find attached Haleon labels, they need to be placed on new
> devices. Also attached Haleon Build Book, which need to be followed
> step by step.
>
> Also when technician on site will need to contact GSSC on
> haleon.support at ricoh.es to install the SLNX. Technician should not
> leave the site until all completed and confirmed is working.
>
> Please note GSSC need to be advised in advance about installation (date
> and time) so they can reserve time.
>
> Please also respond to the email regarding delivery of new devices, as
> the customer is awaiting feedback.
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #RPO-haleon-imacd
> Sent: Thursday, July 27, 2023 3:36 PM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>;
> 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>;
> 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi @'Soenwono'and @'idris at moderndatasolusi.com',
>
> Can we get some response on the below please?
>
> I need update for the meeting with customer.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #haleon-imacd
> Sent: Monday, July 24, 2023 10:56 AM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>;
> 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>;
> 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @Soenwono @idris at moderndatasolusi.com,
>
> Hope you are well.
>
> Is there any update on the request? Are we still good with the ETA end
> of August for delivery and installation?
>
> Thank you
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #haleon-imacd
> Sent: Thursday, July 6, 2023 12:17 PM
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @Soenwono,
>
> I have discussed this issue with Reece, GSM. Please procure IBS license
> for the loaner that you can offer to customer.
>
> We can't keep the customer without the printer they need for any
> longer.
>
> Please confirm order has been placed. We need to get the IBS as soon as
> possible.
>
> Thank you in advance.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Wednesday, July 5, 2023 1:17 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> We can provide a temporary loaner unit with the similar specification
> to replace this broken unit MP 5002-W533M450100/ PULMFP002. But the
> things is that PULMFP002 is connected to IBS system.
>
> I will check with the local PIC if they just need it for scanning &
> copying without IBS solution, then we can give them a loaner unit for
> them to use scan & copy.. Is this possible? Please advise.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 05 July 2023 16:45
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hello @Soenwono @idris at moderndatasolusi.com
>
> Thank you for the below. I have informed the customer.
>
> I haven't seen your response on the loaner. Are you able to provide
> loner device for the W533M450100/ PULMFP002 that has issues with the
> scanning (I understood the issue can't be fixed)?
>
> If yes, what model can you offer? How long it will take you to deliver
> the loaner device?
>
> Please provide response as soon as possible as I need to get back to
> customer.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, July 4, 2023 1:46 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> We will try our best to do before that. but for in case, yes please put
> by end of August first.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 04 July 2023 17:55
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hello @Soenwono @idris at moderndatasolusi.com,
>
> Thank you so much for the response.
>
> Does it mean I can confirm to customer, the completed devices,
> estimate time delivery to customer is end of August then?
>
> Please confirm.
>
> Thanks.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Tuesday, July 4, 2023 12:52 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Yes correct, the paperfeed is only available on mid of July. Estimate
> we can get this unit is around mid of August ya..
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 04 July 2023 16:51
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hello @Soenwono, @idris at moderndatasolusi.com
>
> Can you please advise what is the ETA for the delivery?
>
> I have heard from RAPO SCM that currently there are some components
> missing for the IM C6000LT but they should arrive mid-July in Thailand.
>
> Can you please confirm what is the best estimate time of delivery to
> customer? Is it end of August or sooner?
>
> Please note I need to get back to customer with the response today,
> Tuesday 4th July, so your quick reply is appreciated.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Monday, July 3, 2023 10:37 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> We are still waiting the updates from RICOH on the IMC 6000LT.
>
> I will update you once we hear something from them.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 03 July 2023 15:23
> To: Soenwono <soenwono at moderndatasolusi.com>; #RES-Barcelona-Haleon
> <Haleon.support at ricoh.es>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hello @Soenwono,
>
> Thank you for the below. The maintenance license needs to be installed
> by GSSC. @#RES-Barcelona-Haleon can you confirm the process for IBS
> installation?
>
> @Soenwono can you please confirm the ETA? When are you expecting the
> devices in Indonesia?
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Monday, July 3, 2023 7:17 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> We receive that license from Stethos Vendor. I will check with them ya.
>
> While waiting that, Stethos gave us the guideline how to install the
> IBS apps and my engineer will visit & try to install the IBS apps
> tomorrow. Let see if there is something we can do.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 29 June 2023 13:34
> To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; 'Soenwono'
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Thank you GSSC.
>
> @'Soenwono' please see GSSC comments below. We need you to provide the
> correct license codes, as GSSC will need to first install the
> maintenance licences and then the technician do the work.
>
> Please provide the correct license codes.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Sent: Thursday, June 29, 2023 7:27 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>; 'Soenwono'
> <soenwono at moderndatasolusi.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> HI Irena,
>
> License codes do not come in that format they are like this example
>
> L7ZHY-7QWLZ-WJZW6-UM2SY-25LUK
>
> So not sure what those letters pertain to but it is not a license key
>
> Kind Regards
>
> Nigel Forster
> Technical Support Specialist L2
>
> Global Solution Support Centre
>
> Ricoh Spain S.L.U.
>
> [10]
>
> [13] [14] [15] [16]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 28 June 2023 11:52
> To: 'Soenwono' <soenwono at moderndatasolusi.com>;
> 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>;
> 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com>;
> #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; 'erik at moderndatasolusi.
> com' <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @#RES-Barcelona-Haleon
>
> Please see the license code: (466KPW42MMGB, X88C9769771X, 15FAVM4E9N3Q)
> .
>
> I believe the licenses need to be first installed by GSSC on the device
> and then technician will need to do the rest? Please correct me if I'm
> wrong or advise the process for IBS installation😊
>
> One of the licenses need to be installed on the loaner device as soon
> as possible:
>
> pulmfp008_loan
>
> S/N C398PC00837
>
> RICOH Aficio MP 2555
>
> JAKARTA PULOGADUNG
>
> Please advise.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #haleon-imacd
> Sent: Wednesday, June 28, 2023 10:09 AM
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; erik at moderndatasolusi.
> com <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi @Soenwono @idris at moderndatasolusi.com
>
> Thank you for the update below.
>
> Please confirm by EOD today then if this has been done or not (IBS),
> although will appreciate if you can manage this today.
>
> As you know the IBS is really needed for this site.
>
> Thank you and looking forward to your confirmation by end of your day
> today.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Wednesday, June 28, 2023 6:38 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'Henry' <Henry.sutanto at moderndatasolusi.com>; erik at moderndatasolusi.
> com <erik at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Yes we received the IBS License code from the vendor yesterday. here is
> the license code: (466KPW42MMGB, X88C9769771X, 15FAVM4E9N3Q)
>
> I've asked engineer team to install the IBS after they finish repairing
> the 2 units in Haleon Pulogadung. If today is not possible then we will
> schedule it on Next Monday ya.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 27 June 2023 23:18
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com;
> ivan.budiman at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'kalam' <kalam at moderndatasolusi.com>; 'dedy'
> <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hello @Soenwono @idris at moderndatasolusi.com
>
> Thank you for the below. I have been advised that the IBS has already
> arrived.
>
> Can you please advise when the technician can attend the PUL site to
> install the IBS on the loan device?
>
> I know that Thursday and Friday are public holiday in Indonesia. As
> this is critical to the site, could you advise if this can be done
> tomorrow?
>
> Looking forward to hearing from you.
>
> Thanks.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Sunday, June 25, 2023 2:45 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com;
> ivan.budiman at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'kalam' <kalam at moderndatasolusi.com>; 'dedy'
> <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Memory unit is part of RICOH units. It will source it from RICOH.
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 23 June 2023 18:48
> To: Soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com;
> ivan.budiman at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'kalam' <kalam at moderndatasolusi.com>; 'dedy'
> <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Sun Sun,
>
> Sorry for my question, but just to understand...so how about the memory
> units?
>
> The PO raised by customer was for IBS Web licence, IBS support and
> memory unit... Are you ordering them from another supplier?
>
> Please advise.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, June 23, 2023 1:09 PM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com;
> ivan.budiman at moderndatasolusi.com
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'kalam' <kalam at moderndatasolusi.com>; 'dedy'
> <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> This order to Stethos is only for IBS solution
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 23 June 2023 17:00
> To: soenwono <soenwono at moderndatasolusi.com>;
> 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com>;
> yan at moderndatasolusi.com; 'ivan.budiman at moderndatasolusi.com'
> <ivan.budiman at moderndatasolusi.com>
> Cc: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>; Reece
> Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'kalam' <kalam at moderndatasolusi.com>; 'dedy'
> <dedy at moderndatasolusi.com>
> Subject: FW: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Sun Sun,
>
> Thank you for the attached PO.
>
> Just to double check, Is the memory unit for IM C6000 and MP 2555
> included in the PO attached? As I don't see it in the description..
>
> Please confirm.
>
> Thank you in advance.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, June 23, 2023 9:17 AM
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>; Patricia Foong Swee
> See <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com; 'kalam'
> <kalam at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Irena,
>
> Please find our PO for IBS to Stethos Vendor at the attachment file.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 23 June 2023 12:34
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com; 'kalam'
> <kalam at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Sun Sun,
>
> Thank you for confirming.
>
> As per Patricia email, please share a copy of your PO with RGS for our
> information and record.
>
> We expect another update on ETA date on next Monday (26th).
>
> Thank you & Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, June 23, 2023 6:54 AM
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
> #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com; 'kalam'
> <kalam at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Pat,
>
> SCM just confirm me that they have sent the PO to Stethos this morning.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: 23 June 2023 10:16
> To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: 'Reece Middleton' <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; 'Yumi Karuno' <yumi.karuno at jp.ricoh.com>;
> 'ivan.budiman at moderndatasolusi.com'
> <ivan.budiman at moderndatasolusi.com>; 'kalam'
> <kalam at moderndatasolusi.com>; 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Patricia,
>
> Well understood Pat. The PO to vendor Stethos is on a finalization
> process and I'll push my SCM team to send the PO by today..
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 21 June 2023 16:53
> To: soenwono <soenwono at moderndatasolusi.com>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com; kalam <kalam at moderndatasolusi.com>;
> 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun, good day.
>
> As you are aware that this IBS item is CRITICALLY needed as mentioned
> by Endri of Haleon in our daily call and pushing for installation date
> enabling barcode printing and we are towards month end by next week.
>
> We have repeated many times that we need your support to speed up this
> order placement.
>
> Can you please get your SCM to stay on top of this to have the item
> created in the system and release PO to the supplier as soon as
> possible.
>
> Thank you very much.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Wednesday, June 21, 2023 4:26 PM
> To: '#haleon-imacd' <haleon-imacd at ricoh-europe.com>; Patricia Foong
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com; kalam <kalam at moderndatasolusi.com>;
> 'dedy' <dedy at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Irena, It's on administration process before we send the PO to
> Stethos. Estimate we can release PO to Stethos by Monday. We will let
> you know if the PO can be released sooner. Thank you. Regards,Soenwono
> Suprapto | GMA & Direct Dept
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Irena,
>
> It's on administration process before we send the PO to Stethos.
> Estimate we can release PO to Stethos by Monday. We will let you know
> if the PO can be released sooner.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: 21 June 2023 14:59
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>; 'Soenwono'
> <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hello,
>
> I still haven't received response to the below. Can you please confirm
> the order has been placed for IBS?
>
> I have meeting with the Global Haleon customer in 1h, can you please
> provide response.
>
> Thanks!
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #haleon-imacd
> Sent: Tuesday, June 20, 2023 11:37 AM
> To: 'Soenwono' <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; 'idris at moderndatasolusi.com'
> <idris at moderndatasolusi.com>; 'yan at moderndatasolusi.com'
> <yan at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Sun Sun,
>
> Can you please confirm the order for IBS has been placed by replying to
> this email by EOD today.
>
> Please note the IBS is very critical for the site and is needed for the
> loaner MP 2555.
>
> Also can you please provide the ETA.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #haleon-imacd
> Sent: Monday, June 19, 2023 9:17 AM
> To: Soenwono <soenwono at moderndatasolusi.com>; Patricia Foong Swee See
> <Patricia.Foong at ricoh.com.my>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> Hi Sun Sun,
>
> Please find attached PO for IBS. Please place the order and advise ETA.
>
> Thank you in advance.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Sunday, June 18, 2023 1:11 PM
> To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my>;
> #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; 'Ben Chong'
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>;
> ivan.budiman at moderndatasolusi.com
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don't know.
>
> Hi Patricia,
>
> Since we need to do some administration to Stethos, The lead time is
> about 10 working days after we receive the PO from the customer ya.
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 16 June 2023 14:20
> To: soenwono <soenwono at moderndatasolusi.com>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun,
>
> A quick question please..
>
> Central customer wish to know upon PO placement, what is the lead time
> for the IBS to be installed since it is critical.
>
> Can you please check with Stethos immediate and come back to us once
> you heard back from the supplier as lead time is not mentioned in the
> quote.
>
> Thanks for all your help.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Friday, June 16, 2023 3:01 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Thanks Sun Sun for your immediate action.
>
> Dear Irena/Reece,
>
> We are good to submit the quote now to Haleon.
>
> Do let me know if there is any additional support needed from my end.
>
> Cheers.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, June 16, 2023 2:57 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Pat, Sorry for miss calculation. Revised quotation is attached .
> Thank you Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62
> 21-27937489 F: +62 21-27937486 M:
> +62-87771697791www. moderndatasolusi. com PT MODERN DATA SOLUSI JL.
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Pat,
>
> Sorry for miss calculation. Revised quotation is attached .
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 16 June 2023 13:50
> To: soenwono <soenwono at moderndatasolusi.com>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Thanks Sun Sun and appreciate for sending over on time.
>
> However, the calculation is INCORRECT as total amount should remain
> the SAME that is Rp 40.500.000.
>
> Please refer to the line that highlighted in YELLOW.
>
> Kindly amend now and resend, thanks.
>
> Old Quote
>
> Revised Quote
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Friday, June 16, 2023 2:26 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Pat, Please find the update quotation for IBS at the attachment file
> Thank you Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62
> 21-27937489 F: +62 21-27937486 M:
> +62-87771697791www. moderndatasolusi. com PT MODERN DATA SOLUSI
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Pat,
>
> Please find the update quotation for IBS at the attachment file
>
> Thank you
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 16 June 2023 11:57
> To: soenwono <soenwono at moderndatasolusi.com>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com;
> yan at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Ben Chong
> <ben_chong at rapp.ricoh.com>; Yumi Karuno <yumi.karuno at jp.ricoh.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun, good day.
>
> As per my 2 calls from yesterday and today that we need your revised
> IBS quote URGENTLY as mentioned clearly in this email for several
> times...
>
> Please understand that customer needs your IBS revised quote in order
> to obtain approval and get you the PO which is for the loaner unit -
> MP 2555 is critically in need for barcode printing.
>
> Do understand that we went thru many rounds of calls just to convince
> customer to buy the IBS for this loaner unit which initially they
> refused it and expecting PTM to bear the cost.
>
> This has created a great impact to the customer for not having this
> function and escalation that we were asked to have a daily call with
> them to update an update on the situation and also the remaining 2
> devices that was not working well.
>
> Do share with us what is the reason for not submitting the revised
> quote so that we could explain the same to the customer or is there
> anything that we could help to speed up the quotation?
>
> We demand PTM to send over the revise quote before 3pm Malaysia time
> today, before our meeting with the central customer.
>
> Thank you for your upmost support.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Patricia Foong
> Sent: Thursday, June 15, 2023 4:20 PM
> To: Soenwono <soenwono at moderndatasolusi.com>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear Sun Sun, good day.
>
> Please reach out to the IBS supplier immediately as per our
> teleconversation to find out on the memory unit is required for the
> loaner without further delay.
>
> Just a simple task and we need you to send back the quotation for IBS
> AS SOON AS POSSIBLE.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: Soenwono <soenwono at moderndatasolusi.com>
> Sent: Thursday, June 15, 2023 3:53 PM
> To: Patricia Foong <Patricia.Foong at ricoh.com.my>; '#haleon-imacd'
> <haleon-imacd at ricoh-europe.com>; idris at moderndatasolusi.com
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Hi Patricia, Thank you for the call & explanation. I will check with my
> engineer team & IBS vendor first ya. Thank you. Regards, Soenwono
> Suprapto | GMA & Direct Dept Head T: +62 21-27937489F: +62
> 21-27937486M: +62-87771697791www. moderndatasolusi. com
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> Thank you for the call & explanation. I will check with my engineer
> team & IBS vendor first ya.
>
> Thank you.
>
> Regards,
>
> Soenwono Suprapto | GMA & Direct Dept Head
>
> T: +62 21-27937489
>
> F: +62 21-27937486
>
> M: +62-87771697791
>
> www.moderndatasolusi.com [7]
>
> PT MODERN DATA SOLUSI
>
> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama -
> Jakarta Selatan 12240 [8]
>
> From: Patricia Foong <Patricia.Foong at ricoh.com.my>
> Sent: 14 June 2023 12:33
> To: #haleon-imacd <haleon-imacd at ricoh-europe.com>;
> idris at moderndatasolusi.com; soenwono <soenwono at moderndatasolusi.com>
> Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>
> Subject: RE: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Dear All,
>
> Please allow me to add on..
>
> Dear Pak Idris,
>
> Kindly speed up the signing off the W/O today as we have been waiting
> for it for more than 3 months till to-date. Appreciate it.
>
> Dear Sun Sun,
>
> You need to revise the IBS quotation and stating as :
>
> 2 for IM C6000 and 1 for the loaner device = 3 units IBS
>
> Again, would like to re-iterate that for this site refresh, qty has
> been reduced from 3 units to 2 units BUT customer still needs to buy 3
> units of IBS as 1 of it is meant for the loaner.
>
> Hope that is clear for you and do send us the revise quote for IBS by
> tomorrow (14th Jun), before end of business.
>
> Do let me know if you are not clear.
>
> Advance Leave Notice: Nil
>
> Public Holiday: 29th June
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: www.ricoh.com.my [5]
>
> [6]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #haleon-imacd <haleon-imacd at ricoh-europe.com>
> Sent: Tuesday, June 13, 2023 4:52 PM
> To: idris at moderndatasolusi.com; soenwono
> <soenwono at moderndatasolusi.com>
> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: FW: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal Hi Idris, Hope you are well. Can you please complete the
> attached amended WO and return back to us signed in pdf and excl. Also,
> can you please revise the quote for IBS- we still need 3 IBS, but 2 for
> IM 6000 and 1 x for the loaner
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Idris,
>
> Hope you are well.
>
> Can you please complete the attached amended WO and return back to us
> signed in pdf and excl.
>
> Also, can you please revise the quote for IBS- we still need 3 IBS, but
> 2 for IM 6000 and 1 x for the loaner device.
>
> Can you please provide the quote and completed WO by Thursday, 15th
> June.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> From: #haleon-imacd
> Sent: Friday, June 9, 2023 4:40 PM
> To: soenwono <soenwono at moderndatasolusi.com>;
> idris at moderndatasolusi.com
> Cc: Patricia Foong <Patricia.Foong at ricoh.com.my>; Reece Middleton
> <Reece.Middleton at ricoh-europe.com>
> Subject: RITM50157786/ RITM50157799/ New Ricoh printer or Site Tech
> Refresh/ Indonesia
>
> Internal
>
> HI Sun Sun,
>
> Hope you are well.
>
> There is a change with the order as per request from customer. Please
> find attached WO for Site Tech Refresh for 2 x IM 6000.
>
> Please also provide quote for IBS x 2 devices.
>
> Can you please provide signed completed WO in pdf and excl in 4 working
> days.
>
> Thank you.
>
> Kind regards,
>
> Irena Kniazielska
> Global Account Administrator
> Ricoh Business Services Polska Sp. z o.o.
> Olivia Business Centre
> Al. Grunwaldzka 472C
> 80-309 Gdansk
> Poland
> irena.kniazielska at ricoh-europe.com
> www.ricoh-europe.com [1]
>
> Annual leave planned:
>
> [1]
>
> [2] [3] [4]
>
> Ricoh Europe Holdings PLC is a company registered in England, under
> company number 06273215, with a registered office at 20 Triton Street,
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
> operated by: (i) Ricoh Europe PLC, a company registered in England
> under company number 00720944, with a registered office at 20 Triton
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in
> England under company number 01271033, with a registered office at
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh
> Capital Limited, a company registered in England under company number
> 03001351, with a registered office at 20 Triton Street, London, NW1 3BF
> Please consider the environment before printing this e-mail
>
> Este correo electrónico es confidencial. Si usted lo ha recibido por
> error sea consciente de ello. Por favor notifíquenoslo por correo
> electrónico y elimine el mensaje de su sistema. Por favor no lo copie o
> distribuya a terceras personas, pues dañaría la confidencialidad del
> mismo. Las comunicaciones por Internet no son seguras, por ello RICOH
> España S.L.U. no acepta la responsabilidad de los contenidos de este
> mensaje. Gracias por su ayuda.
>
> This email is confidential. If you have received it in error, you are
> on notice of this status. Please notify us immediately by email and
> then delete this message from your system. Please do not copy it for
> any purpose or disclose its contents to any other person: to do so
> could be a breach of confidence. Internet communications are not secure
> and therefore RICOH España S.L.U. does not accept responsibility for
> the contents of this message. Thank you for your assistance.
Links:
------
[1] http://www.ricoh-europe.com/
[2] http://www.facebook.com/ricoheurope
[3] http://www.twitter.com/ricoheurope
[4] http://www.youtube.com/ricoheurope
[5] http://www.ricoh.com.my/
[6] https://www.ricoh.com.my/
[7] http://www.moderndatasolusi.com/
[8] https://goo.gl/maps/ta17fqnTWbL2
[9]
https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$
[10] http://www.ricoh.es/
[11] https://aka.ms/AAb9ysg
[12] http://www.ricoh.co.uk/
[13] http://www.facebook.com/ricohspain
[14] http://www.twitter.com/ricohspain
[15] http://www.youtube.com/ricohspain
[16] http://www.linkedin.com/company/ricoh-espana-slu
[17] file://pulspwn00003.ad.corpnet4.net/PUL-Print
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