[It.team] RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Soenwono
soenwono at moderndatasolusi.com
Mon Sep 25 06:24:12 UTC 2023
Hi Pat,
Okay noted pat. By the way just checking Will GSSC team push the SLNX for IMC300F (S/N : 3923P651516)?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my>
Sent: 25 September 2023 11:43
To: soenwono <soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com>; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es>
Cc: Erik Reinaldo <Erik at moderndatasolusi.com>; idris at moderndatasolusi.com; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>; it.team at moderndatasolusi.com; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Helpdesk at moderndatasolusi.com; gilang at moderndatasolusi.com
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Sun Sun,
Thank you for your kind confirmation and reply.
Please provide the Ricoh model for easy identification :
IMC300F (S/N : 3923P651516)
And as for MP 305 SPF (G583P550237), understand that networking is not ready by GSK?
Please check with local GSK when can the network be ready?
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Monday, September 25, 2023 11:23 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com> ; gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi Patricia,
JAKMFP004 installation is completed and user can do a direct printing now
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 25 September 2023 8:01
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Sun Sun and Henry, good morning.
Can you please confirm that installation completed and printers are working under direct printing now?
Thanks.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Sunday, September 24, 2023 10:06 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; idris at moderndatasolusi.com; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi Pat,
Sorry for our careless in card reader order. We have settled it immediately and expecting the vendor to delivery the card reader by next week. once we receive it, we will install it immediately.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 21 September 2023 12:41
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Sun Sun , good day.
Please confirm if card reader is ordered for these IMAC-D? It seems that you did not?
This IMAC-D is pending for a year and if today, on the installation date and you tell me that card readers has not been ordered…I am really speechless as it is clearly stated in the W/O what needs to be ordered.
Do you expect customer to use directly printing?
We would expect PTM to procure the card reader IMMEDIATELY and inform local customer and RGS on the delivery date of card reader via email with RGS in cc.
I am not sure if the existing devices that needs to be disposal, the card reader can be use onto the new devices.
Dear <mailto:GSSC.GSK.Support at ricoh.es> @'RES-BARCELONA-GSK',
Are you able to advise on the above in BLUE as we wish to find a workaround plan for now.
Below is the current 2 devices are to be replaced with IM C6000LT.
MP 5002
MP C3503
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Thursday, September 21, 2023 12:52 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi ALL,
Our team is already on GSK site to configure the unit as per buildbook
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: 18 September 2023 19:09
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: erik at moderndatasolusi. com (erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> ) <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'Sara Bulgarelli' <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'Helpdesk at moderndatasolusi.com' <Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi All,
There is changes in the schedule, after discuss with local customer, the installation will be done on Thursday 21 September
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: 15 September 2023 16:47
To: 'Patricia Foong' <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; 'RES-BARCELONA-GSK' <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: erik at moderndatasolusi. com (erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> ) <erik at moderndatasolusi.com <mailto:erik at moderndatasolusi.com> >; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'Sara Bulgarelli' <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Henry Sutanto' <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; 'Helpdesk at moderndatasolusi.com' <Helpdesk at moderndatasolusi.com <mailto:Helpdesk at moderndatasolusi.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi Pat,
Please advise the summary action that needs to be taken as below:
* 1x MP 305 SPF (G583P550237) & IMC 300F (3923P651516)
* Following attached build book for the installation
* DO NOT leave the site until you have contacted <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK (GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> ) via email when device been configured as per buildbook in order for them to push the solution and ensure that device is completely done, up and running. Do get the user to test print.
* SLNX Product Key is attached.
* *Note: The attached Product key belongs to 2 customer (GSK Jakarta & Haleon Pulogadung)
* Network Details to be followed:
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Friday, September 15, 2023 1:41 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; RES-BARCELONA-GSK <GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> ; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Thanks Justyna for sharing the networking details.
Dear PTM Team,
I am re-attaching GSK buidbook and please ensure that every single steps are followed.
DO NOT leave the site until you have contacted <mailto:GSSC.GSK.Support at ricoh.es> @RES-BARCELONA-GSK (GSSC.GSK.Support at ricoh.es <mailto:GSSC.GSK.Support at ricoh.es> ) via email when device been configured as per buildbook in order for them to push the solution and ensure that device is completely done, up and running. Do get the user to test print.
Hope that is clear and do let us if you have any questions.
Thank you…
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Sent: Friday, September 15, 2023 2:35 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> ; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Internal
Hi Patricia,
Thank you for the update.
I will inform customer delivery is scheduled for end of next week and will wait Sun Sun to confirm If its 20th.
Networking details attached in the email.
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 24thth of July, 2023
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From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: Friday, September 15, 2023 5:35 AM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> ; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
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Dear Sun Sun, good day.
Can you please confirm :
1)What is the delivery date for this IMAC-D? 20th Sep as well? Shipment been delayed from end Aug -> 15th Sep and now??
2) Have you communicated with the local customer that shipment is delayed and will be delivered next week (if specify the delivery date)?
Kindly revert by today (15th Sep), before end of business as the same will be shared with the central customer.
Thanks.
Advance Leave Notice: 18th Sep
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Wednesday, August 30, 2023 6:25 PM
To: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> ; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi Pat,
Noted on that pat. Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 30 August 2023 16:58
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: 'fitri at moderndatasolusi.com' <fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> >; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> >; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Justyna,
Since this IMACD come with SLNX, I believe Sun Sun has yet to purchase the license which he is supposed to much earlier upon PO receipt from the customer.
I do not think you want to proceed the delivery without the solution.
Dear Sun Sun,
Please order SLNX licenses if you have not done so for this IMAC-D without further delay.
Customer is escalating to global team of this long lead time order!!
Share the license key and advise on the delivery date by return email before end of this week.
Dear Pak Idris,
Please take note that this order has taken for almost ONE year.
Thanks.
Advance Leave Notice: 28th Jul (2nd half) And 28th Aug
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Sent: Wednesday, August 30, 2023 5:20 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: 'fitri at moderndatasolusi.com' <fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> >; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> >; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Internal
Hi <mailto:soenwono at moderndatasolusi.com> @'Soenwono'
Can you confirm installation date of MP 305SPF for GSK?
Also, please share serial number of MP 305SPF as I need to confirm networking details with a customer.
Thank you.
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 24thth of July, 2023
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.
From: #REU-GSK-IMACD
Sent: Thursday, August 24, 2023 2:32 PM
To: #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; 'Soenwono' <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: 'fitri at moderndatasolusi.com' <fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> >; 'yan at moderndatasolusi.com' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> >; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> >; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi Patricia,
Can you confirm delivery and installation date of MP 305SPF, and the SN?
Kind regards,
Justyna Szcześniak
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
justyna.szczesniak <mailto:Name.surname at ricoh-europe.com> @ricoh-europe.com
<http://www.ricoh-europe.com/> www.ricoh-europe.com
Annual leave planned: 14th till 24thth of July, 2023
<http://www.ricoh-europe.com/>
<http://www.facebook.com/ricoheurope> <http://www.twitter.com/ricoheurope> <http://www.youtube.com/ricoheurope>
RICOH Business Services Polska Sp. z o.o. with its registered seat at Al. Grunwaldzka 472, 80-309 Gdańsk, entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, VII Business Division of the National Court Register under the KRS number: 0000786406, NIP 584-278-50-62, REGON: 383735584 with share capital in the amount of 10,000.00 PLN. This message and any attachments may contain confidential information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.
From: #REU-GSK-IMACD
Sent: Monday, June 26, 2023 10:07 AM
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> ; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Internal
Hi Sun Sun,
Please advise reason why delivery of IM C300F was postponed till August?
Customer would like to know how come they need to wait that long for new devices.
Thanks!
Best regards,
Natalia Kawczyńska
Global Accounts Coordinator
Ricoh Business Services
Olivia Business Centre
Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
natalia.kawczynska at ricoh-europe.com <mailto:natalia.kawczynska at ricoh-europe.com>
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, 20 June 2023 14:30
To: Patricia Foong Swee See <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; #REU-GSK-IMACD <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; ivan.budiman at moderndatasolusi.com <mailto:ivan.budiman at moderndatasolusi.com> ; 'dedy' <dedy at moderndatasolusi.com <mailto:dedy at moderndatasolusi.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Patricia,
For MP 305 SPF, I will check with the SCM and update RAPO immediately.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
Sent: 20 June 2023 11:17
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >; Sara Bulgarelli <Sara.Bulgarelli at ricoh-gs.com <mailto:Sara.Bulgarelli at ricoh-gs.com> >
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> ; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com>
Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Natalia and Sara, good day.
Sorry to inform that I just received some bad news with regards to this IMAC-D…after a long chase of the shipment delivery..
418573 IM C300F
delay to mid July eta Thailand
Delivery date to GSK estimated by mid Aug’23
417436 MP 305+SPF( Config:SmartPanel)HDD
Order was cancelled by RAPO in Apr’23 but RGS only inform on 19th Jun that was yesterday and reason being is PTM not able to pay up this order with a given timeline, products been released to others.
PTM is to inform the local GSK of this order status/delay with the new eta date and cc the GAC that is myself when you are sending out this communication.
Sun Sun, Please advise will you place a new order to RAPA SCM or what is your alternative plan? You cannot offer a loaner in long run or workaround as actual device that placed by customer needs to be in place AS SOON AS POSSIBLE.
Looking forward to hearing from you, Sun Sun.
Advance Leave Notice: Nil
Public Holiday: 29th June
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Tuesday, May 9, 2023 9:56 PM
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; idris at moderndatasolusi.com <mailto:idris at moderndatasolusi.com> ; yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com>
Cc: fitri at moderndatasolusi.com <mailto:fitri at moderndatasolusi.com> ; michael at moderndatasolusi.com <mailto:michael at moderndatasolusi.com> ; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Mabel Seow <Mabel_Seow at rapp.ricoh.com <mailto:Mabel_Seow at rapp.ricoh.com> >; Cynthia Ho <Cynthia_Ho at rapp.ricoh.com <mailto:Cynthia_Ho at rapp.ricoh.com> >; Ben Chong <ben_chong at rapp.ricoh.com <mailto:ben_chong at rapp.ricoh.com> >; '#REU-GSK-IMACD' <GSK-IMACD at ricoh-europe.com <mailto:GSK-IMACD at ricoh-europe.com> >
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Sun Sun, good day.
Understand that payment tentatively to be released by end of this month and if you could do it earlier, that be great.
Model : 1 x MP 305 and 1 x IM C300
Do keep us posted on the progress.
Ribuan terima kasih!!
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Wednesday, May 3, 2023 5:01 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com
Cc: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>; Cynthia Ho < <mailto:Cynthia_Ho at rapp.ricoh.com> Cynthia_Ho at rapp.ricoh.com>; Ben Chong < <mailto:ben_chong at rapp.ricoh.com> ben_chong at rapp.ricoh.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear PTM team, good day.
I would like to follow up if there is any update of this shipment delivery for GSK please?
Any visibility on when we can have the shipment as we need to advise and explain to central customer why we are still not able to close this order fulfillment takes more than 6 months!
Kindly be transparent, thanks.
Advance Leave Notice: Nil
Public Holiday: 4th May
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Thursday, April 27, 2023 10:17 PM
To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Cc: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>; Cynthia Ho < <mailto:Cynthia_Ho at rapp.ricoh.com> Cynthia_Ho at rapp.ricoh.com>; Ben Chong < <mailto:ben_chong at rapp.ricoh.com> ben_chong at rapp.ricoh.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Pak Idris, good day.
I would like to follow up the status of this shipment which customer needs it in Apr and I strongly goods are ready to be shipped just pending for payment.
Model : 1 x MP 305 and 1 x IM C300
FYI, we have refresh of 2 x IM C6000 PO is on the way where customer requested date is in July.
Based on Sun Sun’s advise, estimated lead time is 6 months which is not acceptable by the customer.
Are you confident that PTM is able to deliver with a better lead time is 6 months is way too far. Otherwise, we need to think of alternative..
Looking forward to your reply.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Sent: Friday, March 31, 2023 12:05 AM
To: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Hi Natalia, Currently we cannot confirm that the new unit will be delivered and installed as per date requested. So we will help them to move their existing unit to their new location and also prepare the back up (temporary) unit if they need
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Hi Natalia,
Currently we cannot confirm that the new unit will be delivered and installed as per date requested.
So we will help them to move their existing unit to their new location and also prepare the back up (temporary) unit if they need while waiting their new unit to be installed. please advise.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: 28 March 2023 19:37
To: <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Importance: High
Internal
Hi <mailto:soenwono at moderndatasolusi.com> @Soenwono and <mailto:idris at moderndatasolusi.com> @idris at moderndatasolusi.com,
I was informed that GSK urgently need printers on site on 25th of April or earlier.
Please advise if they can get new printers by then?
If not, they will need to move old printers and then replace them so this information is crucial.
I will have a meeting with the central customer tomorrow so I would appreciate your reply.
<mailto:Patricia.Foong at ricoh.com.my> @Patricia Foong Swee See may I ask you to follow up on this please?
Thanks!
Best regards,
Natalia Kawczyńska
Global Accounts Coordinator
Ricoh Business Services
Olivia Business Centre
Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
<mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
Sent: Tuesday, 28 March 2023 10:48
To: <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com; Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
Cc: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>; Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Subject: Re: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Importance: High
Hi <mailto:idris at moderndatasolusi.com> @idris at moderndatasolusi.com,
Please be informed that customer needs devices on 20/04.
Are we able to deliver in this time frame? If not, please advise if we have loaners to provide to the customer (colour).
This is already a very sensitive matter as we have breached SLA's, therefore please kindly provide an urgent update and solutions for delay.
Thank you!
Best regards,
Natalia Kawczyńska
Global Accounts Coordinator
Ricoh Business Services
Olivia Star 6th Floor
Aleja Grunwaldzka 472C
80-309 Gdansk
<mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
_____
From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Sent: 13 March 2023 16:22
To: <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com < <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com>
Cc: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com < <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com>; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Pak Idris, good day.
Do you have any update for us please as it is already a week from your last email on 7th Mar…
Looking forward to hearing you and please take note that we need to delivery the devices in Apr as per customer’s request.
Thank you.
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Tuesday, March 7, 2023 8:39 PM
To: <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com
Cc: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Thank you so much Pak Idris for your kind reply.
We look forward to hearing from you hopefully in a day of two as today already 7th Mar and we have lost a week of lead time..
Advance Leave Notice: Nil
Public Holiday: Nil
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
<mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: <http://www.ricoh.com.my/> www.ricoh.com.my
<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com < <mailto:idris at moderndatasolusi.com> idris at moderndatasolusi.com>
Sent: Tuesday, March 7, 2023 2:08 PM
To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
Cc: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
Subject: Re: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
Dear Pat, I have already talk to Soenwono regarding GSK Order. I see the MP305 and IMC300 order scheme is purchase Please give us a moment, and update you. Thanks Idris On 2023-03-07 08: 32, Patricia Foong wrote: > Dear Michael and Idris,
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CAUTION: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.
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Dear Pat,
I have already talk to Soenwono regarding GSK Order. I see the MP305 and
IMC300 order scheme is purchase
Please give us a moment, and update you.
Thanks
Idris
On 2023-03-07 08:32, Patricia Foong wrote:
> Dear Michael and Idris, good day.
>
> I would like to draw your attention with regards to this GSK order
> that was placed to PTM last year and loaners been given at that point
> of time.
>
> Based on the email ex-change, devices should be ready by end February
> and please confirm by return email if there is any change.
>
> Please do take note that customer has given sufficient lead time for
> this order and have informed that they need the devices in early Apr
> when they move in their new office.
>
> Having said that, kindly release payment in order to have the devices
> shipped out and reach Indonesia within this month, arrange for
> delivery in early Apr (please co-ordinate with the local customer).
>
> I would like to reiterate that there is no room for any further delay
> and will impact SLA measurement cum penalty (service credit).
>
> Your respond/update is greatly appreciated.
>
> Advance Leave Notice: Nil
>
> Public Holiday: Nil
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [1]
>
> [2]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: Thursday, February 2, 2023 2:52 PM
> To: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; soenwono
> < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: 'Yan Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow
> < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>; Patricia Foong
> < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
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> ZjQcmQRYFpfptBannerStart
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> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Soenwono,
>
> Hope you are well,
>
> Our customer has replied that they need the devices early April
> latest.
>
> Please keep us updated about any changes in the delivery date since if
> there would be a delay customer would take loaners.
>
> As the order was made in October I hope we can make it before April.
>
> Thank you!
>
> Best regards,
>
> Natalia Kawczyńska
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre [3]
>
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: Thursday, 29 December 2022 08:38
> To: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com; soenwono
> < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'Yan Budiman'
> < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> _Thank you very much Fitri for your kind reply and sharing the
> details, much appreciated._
>
> _ _
>
> _Dear Michael and Sun Sun, good day._
>
> _ _
>
> _Since products be available by end Feb 2023, kindly ensure that
> payment is made on time so that shipment can ETA Indonesia by Mar or
> latest by early Apr as customer is moving to new office in Apr itself
> and be good to have the ordered device rather than the loaner._
>
> _ _
>
> _Once again, thank you for all your support!_
>
> _ _
>
> _Happy holidays._
>
> _ _
>
> _ _
>
> _ _
>
> Advance Leave Notice: Nil
>
> Public Holiday: 2nd and 23rd Jan
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [4]
>
> [5]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>
> Sent: Thursday, December 29, 2022 11:48 AM
> To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono
> < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>; 'Yan Budiman'
> < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
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> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Dear patricia,
>
> sorry for the late response,
>
> We just receive information from RAPO if the estimated machine ready
> by the end of February.
>
> with no PO 139.
>
> That’s the information that I can share to you.
>
> Thank you
>
> BR
>
> Fitri
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: 29 December 2022 9:45
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>;
> <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>;
> 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'Yan
> Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow
> < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> _Dear Fitri and Michael, good day._
>
> _ _
>
> _Please be informed that we have yet to receive your update on this
> order delivery date (if it is available from RAPO) and can you please
> get back to us best by today if not latest by tomorrow in order to
> update in ServiceNOW for central customer visibility. Otherwise,
> please provide PO number for this order placement and RGS will work
> with RAPO SCM closely for the production date._
>
> _ _
>
> _I do not understand why it is so difficult for PTM to provide status
> of this order or PO Number that place to RAPO SCM for RGS’s further
> action…_
>
> _ _
>
> _Please take note that customer needs the devices in Apr for their new
> office and in view of stock supply issue, RGS is trying our best to
> assist PTM fight for allocation in order to fulfil this IMAC-D._
>
> _ _
>
> _Thank you and looking forward to your reply/update._
>
> _ _
>
> _ _
>
> Advance Leave Notice: 21st and 22nd Dec
>
> Public Holiday: 26th Dec
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [4]
>
> [5]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Tuesday, December 27, 2022 11:53 AM
> To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>;
> <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>;
> 'fitri at moderndatasolusi. com' < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'Yan
> Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow
> < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
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> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Fitri / Pak Michael,
>
> Can you advise the production date / ETA from RAPO for the GSK second
> order
>
> GSK @MSC Jakarta: 1x IMC 300F & 1x MP 305 SPF
>
> Thank you
>
> BR,
>
> Soenwono.
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: 27 December 2022 7:17
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>;
> <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>;
> fitri at moderndatasolusi. com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'Yan
> Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>; Mabel Seow
> < <mailto:Mabel_Seow at rapp.ricoh.com> Mabel_Seow at rapp.ricoh.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> _Thank you Sun Sun and again, my question is have you gotten the
> production date or shipment date from RAPO SCM as I believe order
> placement been done since PO was received early last month?_
>
> _ _
>
> _If there is no date provided by RAPO SCM, please share the PO details
> and we will try to push and work closely to expedite shipment
> accordingly in order to secure allocation before or on Apr hopefully
> as requested by the customer._
>
> _ _
>
> _Do let me know if you are unclear my request/questions._
>
> _ _
>
> _Cheers._
>
> _ _
>
> Advance Leave Notice: 21st and 22nd Dec
>
> Public Holiday: 26th Dec
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [4]
>
> [5]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Monday, December 26, 2022 4:37 PM
> To: <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com; Patricia Foong
> < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Cc: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>;
> fitri at moderndatasolusi. com < <mailto:fitri at moderndatasolusi.com> fitri at moderndatasolusi.com>; 'Yan
> Budiman' < <mailto:yan at moderndatasolusi.com> yan at moderndatasolusi.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi All,
>
> Let me try to clear this so everyone can have a same page.
>
> There is 2 orders under GSK:
>
> * GSK Pulogadung: 1x IMC 300F -> this unit is requested to be
> delivered on 28th December by Customer
> * GSK @MSC Jakarta: 1x IMC 300F & 1x MP 305 SPF -> we receive this
> order confirmation in late October / early November. so It will takes
> around next 6 months to complete.
>
> Hi Fitri & Michael,
>
> Please advise and inform the ETA on the order for GSK @MSC Jakarta
>
> Thank you
>
> BR,
>
> Soenwono.
>
> From: <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com < <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com>
> Sent: 23 December 2022 9:48
> To: 'Patricia Foong' < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; 'soenwono'
> < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Dear Pat,
>
> Those Machine already in Indonesia. However based on information from
> soenwono that GSK asked for delivery on 28th of December 2022.
>
> Best regards,
>
> Michael Linggodigdo
>
> PT. Modern Data Solusi | RICOH
>
> Jalan Sultan Hassanudin Dalam No. 72
>
> Kebayoran Baru - Jakarta Selatan
>
> DKI Jakarta - 12240.
>
> E : michael at moderndatasolusi
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: 23 December 2022 8:44
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>;
> <mailto:michael at moderndatasolusi.com> michael at moderndatasolusi.com
> Cc: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> _Dear Michael, good day._
>
> _ _
>
> _I am not sure if Sun Sun is on leave and may I seek your kind
> assistance to confirm the delivery for this GSK-Jakarta order for the
> following devices which I believe PTM has place the order to RAPO SCM
> early this December : _
>
> _ _
>
> 1x MP 305 SPF & 1x IMC 300F__
>
> _ _
>
> _Do take note that we need to EXPEDITE shipment or work with RAPO SCM
> closely to obtained a production date or to meet customer’s
> requirement date best before Apr in view that customer be moving to
> new office in Apr month itself._
>
> _ _
>
> _Can you please furnish us the PO Number that place to RAPO SCM for
> RGS to follow up and also for next course of action._
>
> _ _
>
> _Looking forward to your kind reply within today in view the upcoming
> holiday._
>
> _ _
>
> _Have a pleasant day._
>
> _ _
>
> Advance Leave Notice: 21st and 22nd Dec
>
> Public Holiday: 26th Dec
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [6]
>
> [7]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: Thursday, December 22, 2022 11:04 PM
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Internal
>
> Hi Sun Sun,
>
> Regarding the B & W loaner, customer has replied:
>
> QUOTE
>
> If its only BW units then I think its better to postpone until the
> actual stock is available.
>
> Can I get the estimated delivery time?
>
> We are also in the middle of planning for office move targeted to be
> done end of April.
>
> Can we expedite so new office can have the new device installed.
>
> Otherwise we will need to do multiple printer setup.
>
> UNQUOTE
>
> Kindly advise on the above.
>
> Thank you!
>
> Best regards,
>
> Natalia Kawczyńska
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre [3]
>
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:natalia.kawczynska at ricoh-europe.com> natalia.kawczynska at ricoh-europe.com
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: czwartek, 8 grudnia 2022 08:50
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD
> < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> _Dear Sun Sun, good day._
>
> _ _
>
> _Can you please provide an update if 2 units of loaner is ready to be
> delivered and when will that be so that we could get have it updated
> in ServiceNOW by our GSSC team. _
>
> _ _
>
> Advance Leave Notice: 29th Nov (Tuesday)
>
> Public Holiday: 28th Nov (Election Victory GE 15)
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [6]
>
> [7]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Patricia Foong
> Sent: Tuesday, December 6, 2022 5:07 PM
> To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD'
> < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> _Thanks Sun Sun and we look forward to your further confirmation
> within a day or two please._
>
> _ _
>
> _ _
>
> Advance Leave Notice: 29th Nov (Tuesday)
>
> Public Holiday: 28th Nov (Election Victory GE 15)
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [6]
>
> [7]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Tuesday, December 6, 2022 4:56 PM
> To: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; '#REU-GSK-IMACD'
> < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Patricia,
>
> Still waiting confirmation from my workshop. Probably we will loan
> them MP 2555. But please wait my next confirmation ya..
>
> Thank you
>
> BR,
>
> Soenwono.
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: 06 December 2022 13:30
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD'
> < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> _Dear Sun Sun,_
>
> _ _
>
> _Please advise on loaner arrangement and what is the model and when
> can it be delivered as we are running short of time..Christmas is
> coming.._
>
> _ _
>
> _Thanks._
>
> _ _
>
> _ _
>
> Advance Leave Notice: 29th Nov (Tuesday)
>
> Public Holiday: 28th Nov (Election Victory GE 15)
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [6]
>
> [7]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Patricia Foong
> Sent: Thursday, December 1, 2022 5:37 PM
> To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; '#REU-GSK-IMACD'
> < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> _Dear Sun Sun, good day._
>
> _ _
>
> _As per my weekly meeting with Aga and Natalia on this Wed that 2
> loaners is required unless there is a change now._
>
> _ _
>
> _Dear Natalia, good day._
>
> _ _
>
> _Would you like to reconfirm on that please, thanks!_
>
> _ _
>
> Advance Leave Notice: 29th Nov (Tuesday)
>
> Public Holiday: 28th Nov (Election Victory GE 15)
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [6]
>
> [7]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Thursday, December 1, 2022 4:40 PM
> To: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Aga,
>
> I check Conna Almira order 2 new units (1x MP 305 SPF & 1x IMC 300F)
>
> Does she need 2 units as well / 1 unit temporary unit is enough?
>
> Thank you
>
> BR,
>
> Soenwono
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: 30 November 2022 14:20
> To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Good day Soenwono,
>
> I hope you are well.
>
> Can you please get back to us with the update on the loaner devices
> for the customer for this request please?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: #REU-GSK-IMACD
> Sent: Thursday, November 24, 2022 1:52 PM
> To: 'Soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Good day Soenwono,
>
> I hope you are well.
>
> I received the update from the customer, Conna Almira, that
> considering the long delivery time, they would like to receive loaner
> devices in the meantime please:
>
> “’In that case, I confirm that we will opt for the temporary
> devices loaner.’’
>
> Can you please send me the quote for the usage for those devices, so I
> will ask customer to approve?
>
> And can you please confirm when the loaner devices can be ready
> please?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Thursday, November 17, 2022 2:33 PM
> To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Hi Aga,
>
> Thanks for your information
>
> BR,
>
> Soenwono
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: 02 November 2022 17:08
> To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Hello Soenwono,
>
> All is correct, on the PDF there is mentioning that this is for 60
> months
>
> Please note that the costs for 12 months are the yearly fee
> representation.
>
> I hope this clarified, thank you.
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: 1st of November and 11th of November (Bank
> Holiday)
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Monday, October 31, 2022 10:58 AM
> To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Hi Aga,
>
> Just want to check with you, GSK lease this 2 new units for 60 months
> period right? Please advise and confirm.
>
> Because the Work order in PDF is only stated 12 months while the work
> order in excel sheet is till 60 months. (File Is attached)
>
> Thank you
>
> BR,
>
> Soenowno
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: 26 October 2022 13:37
> To: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: 'Patricia Foong Swee See' < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Hi Aga,
>
> Yes we can prepare a loaner for GSK to use first till the new unit is
> ready
>
> Thank you
>
> BR,
>
> Soenwono
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: 25 October 2022 13:58
> To: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Hello Soenwono,
>
> Thank you very much for the response.
>
> I confirm the models.
>
> I will let the customer know about the lead time on those devices, is
> there a possibility of placing a priority on the order and speeding
> the delivery time please?
>
> Alternatively, can a loaner models be proposed for the time being,
> until the ordered devices arrive?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: 1st of November and 11th of November (Bank
> Holiday)
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Monday, October 24, 2022 12:46 PM
> To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Hi Aga,
>
> Thank you for sharing the signed WO for GSK. So confirm 1x MP 305 SPF
> & 1x IMC 300F ya.
>
> We will place the order to RICOH immediately. The lead time will takes
> around 4-6 months ya.
>
> Thank you
>
> BR,
>
> Soenwono.
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: 24 October 2022 14:42
> To: 'soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: FW: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Good day Soenwono,
>
> I hope you are well.
>
> Can you please let me know whether the order was already placed and
> what is the ETA?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: 1st of November and 11th of November (Bank
> Holiday)
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: #REU-GSK-IMACD
> Sent: Thursday, October 20, 2022 4:51 PM
> To: 'Soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Good day Soenwono,
>
> I hope you are well.
>
> Please see attached the signed WO for this request, with PO number
> placed: 6600892239
>
> Can you please place the order and let me know ETA once it will be
> known?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: 14th of October, 1st of November and 11th of
> November (Bank Holiday)
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: #REU-GSK-IMACD
> Sent: Thursday, September 1, 2022 2:59 PM
> To: 'Soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
> Importance: High
>
> Hello Soenwono,
>
> I hope you are well.
>
> I received the following update from customer today:
>
> “For the disposal, can you include only 2 units in the costing.
>
> We will refresh and replace the 2 devices immediately when new device
> arrives.
>
> For the other 2 we will retain as backup until the office renovation
> commences, then we will take care of the decommission by ourself.’
>
> I have changed the WO, please see attached and confirm. I will then
> send it to the customer.
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: from 12th until 25th of September
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Wednesday, August 31, 2022 5:23 AM
> To: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> Hi Aga,
>
> I also follow up with the local customer to make sure the unit model &
> qty and yes they’ve confirmed about that.
>
> Please find & check the updated WO at the attachment file.
>
> Thank you
>
> BR,
>
> Soenwono..
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: 30 August 2022 20:19
> To: 'soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: FW: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
> Importance: High
>
> Hello Soenwono,
>
> I hope you are well.
>
> I have received the update from the customer, they decided they would
> like to order:
>
> - 1 unit of IM C300F
>
> - 1 unit of MP 305SPF
>
> They also want to dispose the devices by themselves, hence no disposal
> cost please.
>
> Can you please update the Work Order and send me the excel and pdf
> please?
>
> In case of questions please let me know, I am happy to help.
>
> Can you also help with information estimated lead time for device
> fulfilment?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: from 12th until 25th of September
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: #REU-GSK-IMACD
> Sent: Thursday, August 11, 2022 11:15 AM
> To: 'soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: FW: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
> Importance: High
>
> Hello Soenwono,
>
> I hope you are well.
>
> In regards to this request – customer came back and instead of 4x IM
> C6000, they would like to order:
>
> RITM0688734
>
> 2 units of IM C300F – A4 multifunction printer
>
> 1 unit of P502 – single function printer
>
> Can you please update the Work Order and send me the excel and pdf
> please?
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Advance leave notice: 15th, 22nd, 23rd of August
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: #REU-GSK-IMACD
> Sent: Monday, July 25, 2022 2:53 PM
> To: 'Patricia Foong' < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; soenwono
> < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
> Importance: High
>
> Hello,
>
> Thank you Patricia for previous response.
>
> Indeed, only devices from product basket can be chosen.
>
> Please @soenwono use the WO I provided earlier and mark the finisher
> as ‘n’ (No) in case they don’t need it.
>
> They only have an option of IM C6000 or IM 300F – the WO already
> suggested the best option to be IM C6000.
>
> Please confirm, change the details in the tab Company Details
>
> Please provide me the saved excel and the PDF please.
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> From: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Sent: Friday, July 22, 2022 4:59 PM
> To: soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>; #REU-GSK-IMACD
> < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> This message was sent from an external source. Please be careful
> opening attachments/links or replying to sources you don’t know.
>
> _Dear Sun Sun,_
>
> _ _
>
> _IM C 3000 and IM 3000 is not in the product basket and please offer
> what is in the product basket as GSK is standardizing their devices
> across the globe._
>
> _ _
>
> _Dear Aga, _
>
> _ _
>
> _Can you please help to provide a respond and assist to Sun Sun to
> the questions raised below :_
>
> _ _
>
> _ _
>
> * They don’t need finisher. So can we exclude the finisher?
> * Can you update our company new address at Jl. Sultan Hasanuddin
> Dalam No.72, RW.1, Melawai, Kec. Kby. Baru, Daerah Khusus Ibukota
> Jakarta 12160.
>
> _ _
>
> _ _
>
> Thank you.
>
> Patricia Foong
> Senior Global Account Coordinator
> Ricoh Global Services Greater Asia Pacific
> Business Operation Division
>
> Mobile Phone : +6016 410 4493
>
> <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my
>
> RICOH (Malaysia) Sdn Bhd (10078-W)
>
> UG-D6, Level Upper Ground,
>
> Utropolis Suites 2, Jalan Kontraktor U1/14,
>
> 40150 Shah Alam, Selangor,
>
> Malaysia.
>
> Service Hotline: 1300 88 8228
>
> Website: <http://www.ricoh.com.my/> www.ricoh.com.my [6]
>
> [7]
>
> _This message together with any attachments is confidential and
> intended solely for the person or entity to whom it is addressed. It
> contains information that is confidential and that may be legally
> privileged. If you are not the intended recipient (or if you have
> received this message in error), please notify the sender immediately
> by replying to this message and delete this e-mail (and any other
> record of it) from your system. Please do not copy or use it for any
> purpose. Recipient is advised to check this email and any attachments
> for the presence of trojans or viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this
> email._
>
> _ _
>
> From: Soenwono < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Sent: Thursday, July 21, 2022 5:40 PM
> To: '#REU-GSK-IMACD' < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Cc: Patricia Foong < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RE: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
>
> Hi Aga, Yes me and Ibu Conna had a discussion about this replacement
> last time, and finally she request it through service now.
> Please advise on below question: Currently their existing device
> is 2 units BW – MP 5002 & 2 units Color
>
> ZjQcmQRYFpfptBannerStart
>
> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this
> sender before clicking on any links or attachments.
>
> ZjQcmQRYFpfptBannerEnd
>
> Hi Aga,
>
> Yes me and Ibu Conna had a discussion about this replacement last
> time, and finally she request it through service now.
>
> Please advise on below question:
>
> * Currently their existing device is 2 units BW – MP 5002 & 2
> units Color – MPC 3503. If I look into the Work order, the option is
> only IMC 6000, MP 305 SPF, IMC 300F.
>
> * If I analyze from their usage, number of user, office space I
> think IMC 6000 is an over spec for them.. please advise if we can
> propose them like IM 3000 (BW) & IMC 3000 (Color)
>
> * They don’t need finisher. So can we exclude the finisher?
> * Can you update our company new address at Jl. Sultan Hasanuddin
> Dalam No.72, RW.1, Melawai, Kec. Kby. Baru, Daerah Khusus Ibukota
> Jakarta 12160.
>
> Thank you
>
> BR,
>
> Soenwono.
>
> From: #REU-GSK-IMACD < <mailto:GSK-IMACD at ricoh-europe.com> GSK-IMACD at ricoh-europe.com>
> Sent: 20 July 2022 22:36
> To: 'soenwono' < <mailto:soenwono at moderndatasolusi.com> soenwono at moderndatasolusi.com>
> Cc: Patricia Foong Swee See < <mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>
> Subject: RITM0688734 Tech refresh 4 devices Indonesia Jakarta
> Importance: High
>
> Hello Soenwono,
>
> I hope you are doing well.
>
> Please see new IMAC-D for Indonesia for tech refresh of 4 devices that
> are more than 7 years old.
>
> Please see the WO – It prefilled with suggestions on the printer
> details. Please check and if ok, can you please resend me the excel
> and the pdf?
>
> For now they want to see the cost for the refresh of all 4 units (in
> the request is says three, but they asked recently to see the cost for
> all 4).
>
> The customer is asking for lease option.
>
> Thank you in advance.
>
> Best regards,
>
> Agnieszka Sprawka
>
> Global Accounts Coordinator
>
> Ricoh Business Services
> Olivia Business Centre
> Olivia Star 6th Floor
> Aleja Grunwaldzka 472C
> 80-309 Gdansk
> <mailto:agnieszka.sprawka at ricoh-europe.com> agnieszka.sprawka at ricoh-europe.com
>
> Ricoh Europe Holdings PLC is a company registered in England, under
> company number 06273215, with a registered office at 20 Triton Street,
> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is
> operated by: (i) Ricoh Europe PLC, a company registered in England
> under company number 00720944, with a registered office at 20 Triton
> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered
> in England under company number 01271033, with a registered office at
> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh
> Capital Limited, a company registered in England under company number
> 03001351, with a registered office at 20 Triton Street, London, NW1
> 3BF Please consider the environment before printing this e-mail
>
> Links:
> ------
> [1] <http://www.ricoh.com.my/> http://www.ricoh.com.my/
> [2] <https://www.ricoh.com.my/> https://www.ricoh.com.my/
> [3] <http://vmwhm.idphosting.co.id/Downloads/banner.PNG> http://vmwhm.idphosting.co.id/../../../../Downloads/banner.PNG
> [4]
> <http://www.ricoh.com.my/> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CGSK-IMACD%40ricoh-europe.com%7C83cd5ecdb1e448e230bf08dae96fac9a%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638078963146443340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UzG2nq1yDe4Dn2zMxJD4ymmDC%2B0Q%2FaNbvhw0lJUkuoo%3D&reserved=0
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> [6]
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> [7]
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Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
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