[It.team] Shell Indonesia INC00002274058

Wed Sep 27 07:48:27 UTC 2023

Hi Heather,

Updates from engineer is they need username & password to (login admin) to
setting the paper size in the unit. can you share the username & passw
please

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com> 
Sent: Wednesday, September 27, 2023 1:39 PM
To: soenwono <soenwono at moderndatasolusi.com>;
'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com>;
'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com>;
'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my>
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Hi Team

Kindly advice when engineer will be onsite to attend to this INC please.

INC00002274058

INC10406527

21-09-2023 05:01:46

C718R420301

MPS RICOH Hardware - Paper getting jam in Ricoh printer at s

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: #RPO-EMEA-RSD-incident-management 
Sent: Monday, 25 September 2023 10:01
To: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: RE: Shell Indonesia INC00002274058

Hi Soenwono

I have chased OpCo for status update and awaiting response.

Thank you 

Glenda 

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Sunday, 24 September 2023 17:55
To: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: RE: Shell Indonesia INC00002274058

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Helpdesk / Pak Henry,

Can you help to give the update please

Thank you.

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: #RPO-EMEA-RSD-incident-management
<EMEA-RSD-incident-management at ricoh-europe.com
<mailto:EMEA-RSD-incident-management at ricoh-europe.com> > 
Sent: 22 September 2023 14:21
To: 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> >;
'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> >; soenwono
<soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >;
'Chan.Li.Peng at ricoh.com.my' <Chan.Li.Peng at ricoh.com.my
<mailto:Chan.Li.Peng at ricoh.com.my> >
Subject: RE: Shell Indonesia INC00002274058
Importance: High

Dear team

Can you kindly provide an update on ETA 

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

From: #RPO-EMEA-RSD-incident-management 
Sent: Thursday, 21 September 2023 08:58
To: helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> ;
henry.sutanto at moderndatasolusi.com
<mailto:henry.sutanto at moderndatasolusi.com> ; soenwono at moderndatasolusi.com;
Chan.Li.Peng at ricoh.com.my <mailto:Chan.Li.Peng at ricoh.com.my> 
Subject: Shell Indonesia INC00002274058

Dear team

Kindly advice when engineer will be onsite to attend to below INC please:

INC00002274058

INC10406527

Indonesia

21-09-2023 05:01:46

C718R420301

MPS RICOH Hardware - Paper getting jam in Ricoh printer at shell Talavera
(26 floor)

Thank you

Best regards.

Heather Petersen
Regional Service Desk Incident Manager

Annuity and Service

 <mailto:Heather.petersen at ricoh-europe.com>
Heather.petersen at ricoh-europe.com

Ricoh Europe Holdings PLC is a company registered in England, under company
number 06273215, with a registered office at 20 Triton Street, London, NW1
3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh
Europe PLC, a company registered in England under company number 00720944,
with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK
Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4
7YL; and (iii) Ricoh Capital Limited, a company registered in England under
company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230927/ddab7895/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 9173 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230927/ddab7895/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 146331 bytes
Desc: not available
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20230927/ddab7895/attachment-0001.png>