[It.team] RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Irena Kniazielska
Irena.Kniazielska at ricoh-europe.com
Fri Aug 2 14:25:46 UTC 2024
Internal
Thank you Erik.
Hello @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>,
Could you please try to install SLNX on PULMFP006?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: erik <erik at moderndatasolusi.com>
Sent: Friday, August 2, 2024 4:24 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; deasy at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>; gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>; imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>; varel at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Irena,
PULMFP006 already set..
Please push the Streamline
Sent from my Galaxy
-------- Original message --------
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Date: 8/2/24 18:42 (GMT+07:00)
To: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>, deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>, #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>, Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: "'fitri at moderndatasolusi. com'" <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>, ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>, 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>, gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>, 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>, 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>, imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>, Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>, varel at moderndatasolusi.com<mailto:varel at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Great, thank you so much for the feedback.
Looking forward to info on PULMFP006.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com> <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Sent: Friday, August 2, 2024 1:36 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; varel at moderndatasolusi.com<mailto:varel at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Irena,
We would like to confirm that PULMFP005 has been successfully installed and is able to tap cards, perform test prints, and copy.
for PULMFP006, it is still being checked, and we will inform you once it's completed
Thank You
[cid:image005.jpg at 01DAE4F8.9F548630]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 02 August 2024 17:29
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; 'erik' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>,
PULMFP005 is ready. Could you please try to push SLNX?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Friday, August 2, 2024 12:28 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'erik' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
PULMFP005 configuration is complete, please confirm
Regards,
[cid:image006.png at 01DAE4F8.9F548630]
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: 02 August 2024 17:23
To: 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'erik' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Justina Sim' <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; 'gilang at moderndatasolusi.com' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'imam.azhar at moderndatasolusi.com' <imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>>; 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Hi Irena,
PULMFP005 and PULMFP006 still on processed
Dear Team,
Please make sure the 2 devices are finished today
Many Thanks,
Deasy
[cid:image006.png at 01DAE4F8.9F548630]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 02 August 2024 16:18
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; 'erik' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Thank you for the information. GSSC already responded PULMFP004 is ready for UAT.
Please let us know about PULMFP005 and PULMFP006.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Friday, August 2, 2024 11:16 AM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'erik' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Info by the team for PULMFP004 configuration is complete, and now waiting for confirmation.
Regards,
[cid:image006.png at 01DAE4F8.9F548630]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 02 August 2024 15:12
To: erik <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello @erik<mailto:erik at moderndatasolusi.com> @deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> @Justina Sim<mailto:Justina.sim at ricoh.com.my>
Could you please provide an update re the installation?
Is the PULMFP004 reconfigured?
The customer is getting worried as this already late…Can you please advise?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: erik <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>
Sent: Friday, August 2, 2024 7:50 AM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Julien,
Thank You for information
Sent from my Galaxy
-------- Original message --------
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Date: 8/2/24 12:40 (GMT+07:00)
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>, erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: "'fitri at moderndatasolusi. com'" <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>, ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>, #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>, 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>, gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>, Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>, 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>, Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>, 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>, imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>, Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Installation of SLNX done
The device PULMFP007 is ready for UAT.
Be aware the device PULMFP004 seems you works on it have same not by buildbook setup of the PULMFP007, we advise to do it fully by buildbook before contact us.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4F8.9F548630] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricohspain> [cid:image007.png at 01DAE4F8.9F548630] <http://www.linkedin.com/company/ricoh-espana-slu>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: viernes, 2 de agosto de 2024 7:09
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
PULMFP007 seems now more by buildbook.
Going to proceed with the SLNX push. (going to inform when process end with the result)
The user and password for what device ? you have already configured the device with it correctly for what I can see, you should have it already.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4F8.9F548630] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricohspain> [cid:image007.png at 01DAE4F8.9F548630] <http://www.linkedin.com/company/ricoh-espana-slu>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: viernes, 2 de agosto de 2024 6:58
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
The IT team will check it again
Can you please provide the machine username and password as well?
Regards,
[cid:image006.png at 01DAE4F8.9F548630]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 01 August 2024 17:52
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Thank you, Julien.
Hello @deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>, as per GSSC the device 007 is still not correctly configured.
As per below:
* the hostname is not set up correctly – it should be PULFMP007 and not Ricoh IM C300 (see attached)
* device location is missing (this is very important to know where the device is placed, which room/floor)
* comment: add fax at the end of the comment if fax is fitted.
[cid:image008.png at 01DAE4F8.9F548630]
Please also recheck the card reader configuration like explained [cid:image009.png at 01DAE4F8.9F548630]
Please ensure tomorrow morning, the technician correct the above and check if everything has been set by Build Book (except Java) and then send GSSC email to push the slnx.
Could you please include the technician in the email, if possible, as it will be easier to communicate.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Sent: Thursday, August 1, 2024 12:35 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Evidently someone not read the buildbook correctly or think to bypass some part without issue or not able to read it well no clue.
Like we have already tell without the device 100% by buildbook we can’t proceed.
I advise also to recheck the card reader configuration like explained on if they are not sure 100% is done [cid:image009.png at 01DAE4F8.9F548630]
For help them to understand what they have missed, or … what we found have been missed for now.
[cid:image008.png at 01DAE4F8.9F548630]
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh.es/>
[cid:image002.png at 01DAE4F8.9F548630] <http://www.facebook.com/ricohspain> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricohspain> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricohspain> [cid:image007.png at 01DAE4F8.9F548630] <http://www.linkedin.com/company/ricoh-espana-slu>
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: jueves, 1 de agosto de 2024 12:31
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Thank you for the below.
Please also provide installation plan per customer request, as mentioned in the email.
Thank you
@#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>, please see response. Could you please confirm all is good from your end for 007?
Also the rest of the installation will be completed tomorrow.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Thursday, August 1, 2024 12:25 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; imam.azhar at moderndatasolusi.com<mailto:imam.azhar at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
This is confirmation from IT team
“Yes, after our team check it again,
The only difference is that there is no Java on the current machine”
And tomorrow morning we will continue the installation, because the Haleon office will be closed.
Regards,
[cid:image006.png at 01DAE4F8.9F548630]
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 01 August 2024 17:01
To: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>; erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Just checked with GSSC and according to them the device is not by Build Book. Can you please see below. Please confirm this has been corrected?
[cid:image010.png at 01DAE4F8.9F548630]
Looking forward to hearing from you.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:
[cid:image001.png at 01DAE4F8.9F548630]<http://www.ricoh-europe.com/>
[cid:image002.png at 01DAE4F8.9F548630]<http://www.facebook.com/ricoheurope> [cid:image003.png at 01DAE4F8.9F548630] <http://www.twitter.com/ricoheurope> [cid:image004.png at 01DAE4F8.9F548630] <http://www.youtube.com/ricoheurope>
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: Thursday, August 1, 2024 11:53 AM
To: erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com<mailto:fitri at moderndatasolusi.com>>; ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com<mailto:kalam at moderndatasolusi.com>>; gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'ronald' <ronald at moderndatasolusi.com<mailto:ronald at moderndatasolusi.com>>; 'it team' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Also Fyi, 1 device pulmfp007 is ready
Regards,
[cid:image006.png at 01DAE4F8.9F548630]
From: deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com> <deasy at moderndatasolusi.com<mailto:deasy at moderndatasolusi.com>>
Sent: 01 August 2024 16:50
To: 'erik at moderndatasolusi.com' <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.sup
...
Email truncated
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 900 Pavilion Drive, Northampton Business Park, Northampton, England, NN4 7RG; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 2926 bytes
Desc: image001.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 1331 bytes
Desc: image002.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 1309 bytes
Desc: image003.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 1508 bytes
Desc: image004.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.jpg
Type: image/jpeg
Size: 14950 bytes
Desc: image005.jpg
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 26527 bytes
Desc: image006.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 1323 bytes
Desc: image007.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image008.png
Type: image/png
Size: 32486 bytes
Desc: image008.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image009.png
Type: image/png
Size: 1035 bytes
Desc: image009.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0007.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image010.png
Type: image/png
Size: 21723 bytes
Desc: image010.png
URL: <http://moderndatasolusi.com/pipermail/it.team_moderndatasolusi.com/attachments/20240802/cd13ad5c/attachment-0008.png>
More information about the It.team
mailing list