[It.team] RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
erik
erik at moderndatasolusi.com
Fri Aug 2 18:39:33 UTC 2024
Thank You for All Team,Well Done, and have a weekend😊😊Sent from my Galaxy
-------- Original message --------From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es> Date: 8/3/24 01:06 (GMT+07:00) To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>, erik <erik at moderndatasolusi.com>, Justina Sim <Justina.sim at ricoh.com.my> Cc: "'fitri at moderndatasolusi. com'" <fitri at moderndatasolusi.com>, ivan.budiman at moderndatasolusi.com, 'kalam' <kalam at moderndatasolusi.com>, gilang at moderndatasolusi.com, 'ronald' <ronald at moderndatasolusi.com>, 'it team' <it.team at moderndatasolusi.com>, imam.azhar at moderndatasolusi.com, Reece Middleton <Reece.Middleton at ricoh-europe.com>, varel at moderndatasolusi.com, deasy at moderndatasolusi.com, #RES-Barcelona-Haleon <Haleon.support at ricoh.es> Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi Irena ,
Your welcome , have a great weekend
😊
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: Friday, August 2, 2024 7:00 PM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; erik <erik at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>; gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>; imam.azhar at moderndatasolusi.com;
Reece Middleton <Reece.Middleton at ricoh-europe.com>; varel at moderndatasolusi.com; deasy at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi Nigel/ GSSC and Erik
Thank you very much for today! Well done😊
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Sent: Friday, August 2, 2024 5:21 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; erik <erik at moderndatasolusi.com>; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>;
varel at moderndatasolusi.com;
deasy at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi Irena ,
PULMFP006 is ready for UAT
Kind Regards
Nigel Forster
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: Friday, August 2, 2024 3:26 PM
To: erik <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>;
varel at moderndatasolusi.com;
deasy at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Thank you Erik.
Hello
@#RES-Barcelona-Haleon,
Could you please try to install SLNX on PULMFP006?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From: erik <erik at moderndatasolusi.com>
Sent: Friday, August 2, 2024 4:24 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>;
deasy at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>;
varel at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Irena,
PULMFP006 already set..
Please push the Streamline
Sent from my Galaxy
-------- Original message --------
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Date: 8/2/24 18:42 (GMT+07:00)
To:
erik at moderndatasolusi.com, deasy at moderndatasolusi.com, #RES-Barcelona-Haleon <Haleon.support at ricoh.es>, Justina Sim <Justina.sim at ricoh.com.my>
Cc: "'fitri at moderndatasolusi. com'" <fitri at moderndatasolusi.com>,
ivan.budiman at moderndatasolusi.com, 'kalam' <kalam at moderndatasolusi.com>,
gilang at moderndatasolusi.com, 'ronald' <ronald at moderndatasolusi.com>, 'it team' <it.team at moderndatasolusi.com>,
imam.azhar at moderndatasolusi.com, Reece Middleton <Reece.Middleton at ricoh-europe.com>,
varel at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Great, thank you so much for the feedback.
Looking forward to info on
PULMFP006.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From:
erik at moderndatasolusi.com <erik at moderndatasolusi.com>
Sent: Friday, August 2, 2024 1:36 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>;
deasy at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>;
varel at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear Irena,
We would like to confirm that PULMFP005 has been successfully installed and is able to tap cards, perform test prints, and copy.
for PULMFP006, it is still being checked, and we will inform you once it's completed
Thank You
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: 02 August 2024 17:29
To: deasy at moderndatasolusi.com; 'erik' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello
@#RES-Barcelona-Haleon,
PULMFP005 is ready. Could you please try to push SLNX?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: Friday, August 2, 2024 12:28 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; 'erik' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
PULMFP005 configuration is complete, please confirm
Regards,
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: 02 August 2024 17:23
To: 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com>; 'erik' <erik at moderndatasolusi.com>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es>;
'Justina Sim' <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>; 'ivan.budiman at moderndatasolusi.com' <ivan.budiman at moderndatasolusi.com>; 'kalam' <kalam at moderndatasolusi.com>;
'gilang at moderndatasolusi.com' <gilang at moderndatasolusi.com>; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
'imam.azhar at moderndatasolusi.com' <imam.azhar at moderndatasolusi.com>; 'Reece Middleton' <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Hi Irena,
PULMFP005 and PULMFP006 still on processed
Dear Team,
Please make sure the 2 devices are finished today
Many Thanks,
Deasy
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: 02 August 2024 16:18
To: deasy at moderndatasolusi.com; 'erik' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Thank you for the information. GSSC already responded
PULMFP004 is ready for UAT.
Please let us know about PULMFP005 and PULMFP006.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: Friday, August 2, 2024 11:16 AM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; 'erik' <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Info by the team for PULMFP004
configuration is complete, and now waiting for confirmation.
Regards,
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: 02 August 2024 15:12
To: erik <erik at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
deasy at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; 'ronald' <ronald at moderndatasolusi.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello
@erik
@deasy at moderndatasolusi.com
@Justina Sim
Could you please provide an update re the installation?
Is the
PULMFP004 reconfigured?
The customer is getting worried as this already late…Can you please advise?
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From: erik <erik at moderndatasolusi.com>
Sent: Friday, August 2, 2024 7:50 AM
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
deasy at moderndatasolusi.com
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; Irena
Kniazielska <Irena.Kniazielska at ricoh-europe.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
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Hi Julien,
Thank You for information
Sent from my Galaxy
-------- Original message --------
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Date: 8/2/24 12:40 (GMT+07:00)
To:
deasy at moderndatasolusi.com,
erik at moderndatasolusi.com
Cc: "'fitri at moderndatasolusi. com'" <fitri at moderndatasolusi.com>,
ivan.budiman at moderndatasolusi.com, #RES-Barcelona-Haleon <Haleon.support at ricoh.es>, 'kalam' <kalam at moderndatasolusi.com>,
gilang at moderndatasolusi.com, Justina Sim <Justina.sim at ricoh.com.my>, 'ronald' <ronald at moderndatasolusi.com>, Irena
Kniazielska <Irena.Kniazielska at ricoh-europe.com>, 'it team' <it.team at moderndatasolusi.com>,
imam.azhar at moderndatasolusi.com, Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Installation of SLNX done
The device PULMFP007 is ready for UAT.
Be aware the device PULMFP004 seems you works on it have same not by buildbook setup of the PULMFP007, we advise to do it fully by buildbook before contact us.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Sent: viernes, 2 de agosto de 2024 7:09
To: deasy at moderndatasolusi.com;
erik at moderndatasolusi.com
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; Irena
Kniazielska <Irena.Kniazielska at ricoh-europe.com>; 'it team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
PULMFP007 seems now more by buildbook.
Going to proceed with the SLNX push. (going to inform when process end with the result)
The user and password for what device ? you have already configured the device with it correctly for what I can see, you should have it already.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: viernes, 2 de agosto de 2024 6:58
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
erik at moderndatasolusi.com
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
The IT team will check it again
Can you please provide the machine username and password as well?
Regards,
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: 01 August 2024 17:52
To: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>;
deasy at moderndatasolusi.com;
erik at moderndatasolusi.com
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com; Reece Middleton <Reece.Middleton at ricoh-europe.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Thank you, Julien.
Hello
@deasy at moderndatasolusi.com, as per GSSC the device 007 is still not correctly configured.
As per below:
the hostname is not set up correctly – it should be PULFMP007 and not Ricoh IM C300 (see attached)device location is missing (this is very important to know where the device is placed, which room/floor)comment: add fax at the end of the comment if fax is fitted.
Please also
recheck the card reader configuration like explained
Please ensure tomorrow morning, the technician correct the above and check if everything has been set by Build Book (except Java) and then send GSSC email
to push the slnx.
Could you please include the technician in the email, if possible, as it will be easier to communicate.
Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Sent: Thursday, August 1, 2024 12:35 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>;
deasy at moderndatasolusi.com;
erik at moderndatasolusi.com
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hi,
Evidently someone not read the buildbook correctly or think to bypass some part without issue or not able to read it well no clue.
Like we have already tell without the device 100% by buildbook we can’t proceed.
I advise also to recheck the card reader configuration like explained on if they are not sure 100% is done
For help them to understand what they have missed, or … what we found have been missed for now.
Best Regards,
Julien Franco Alain, Perego
Technical Support Specialist L2
Global Solution Support Centre
Ricoh Spain S.L.U.
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: jueves, 1 de agosto de 2024 12:31
To: deasy at moderndatasolusi.com;
erik at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Thank you for the below.
Please also provide installation plan per customer request, as mentioned in the email.
Thank you
@#RES-Barcelona-Haleon,
please see response. Could you please confirm all is good from your end for 007?
Also the rest of the installation will be completed tomorrow.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: Thursday, August 1, 2024 12:25 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>;
erik at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>;
imam.azhar at moderndatasolusi.com
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
This is confirmation from IT team
“Yes, after our team check it again,
The only difference is that there is no Java on the current machine”
And tomorrow morning we will continue the installation, because the Haleon office will be closed.
Regards,
From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Sent: 01 August 2024 17:01
To: deasy at moderndatasolusi.com;
erik at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
Internal
Hello Deasy,
Just checked with GSSC and according to them the device is not by Build Book. Can you please see below. Please confirm this has been corrected?
Looking forward to hearing from you.
Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com
www.ricoh-europe.com
Annual leave planned:
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: Thursday, August 1, 2024 11:53 AM
To: erik at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>
Cc: 'fitri at moderndatasolusi. com' <fitri at moderndatasolusi.com>;
ivan.budiman at moderndatasolusi.com; 'kalam' <kalam at moderndatasolusi.com>;
gilang at moderndatasolusi.com; Justina Sim <Justina.sim at ricoh.com.my>; 'ronald' <ronald at moderndatasolusi.com>; 'it
team' <it.team at moderndatasolusi.com>
Subject: RE: RITM50343698- Haleon-Pulogadung/ Indonesia/ New Ricoh printer or Site Tech Refresh
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena,
Also Fyi,
1 device pulmfp007 is ready
Regards,
From:
deasy at moderndatasolusi.com <deasy at moderndatasolusi.com>
Sent: 01 August 2024 16:50
To: 'erik at moderndatasolusi.com' <erik at moderndatasolusi.com>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.sup
...
Email truncated
Este correo electrónico es confidencial. Si usted lo ha recibido por error sea consciente de ello. Por favor notifíquenoslo por correo electrónico y elimine el mensaje de su sistema. Por favor no lo copie o distribuya a terceras personas, pues dañaría la confidencialidad
del mismo. Las comunicaciones por Internet no son seguras, por ello RICOH España S.L.U. no acepta la responsabilidad de los contenidos de este mensaje. Gracias por su ayuda.
This email is confidential. If you have received it in error, you are on notice of this status. Please notify us immediately by email and then delete this message from your system. Please do not copy it for any purpose or disclose its contents to any other
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