[It.team] RITM50343698 : New printer or tech refresh.
Phanish M
phanish.x.m at haleon.com
Thu Feb 15 09:12:12 UTC 2024
Ricoh team,
I need a full proof affirmation on the schedule appointment for tomorrow with absolute no acceptance on missing the same. The site team has been waiting for past 3 days for a visit and has been chasing continuously which is poor service.
@'Reece Middleton'<mailto:Reece.Middleton at ricoh-europe.com> - I am a bit tired of simply reading this mail going back n forth and we will need to streamline this engagement with clear timelines going forward.
Thanks & Regards,
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Phanish M
Principal Service Manager
Service Management
Digital Work Place
Haleon
Haleon.com
Email: phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>
Tel: +91 99456 77003
LinkedIn<https://www.linkedin.com/showcase/haleon> | Twitter<https://twitter.com/HALEON_health> | Facebook<https://www.facebook.com/Haleon-101585232398249/> | Instagram<https://www.instagram.com/haleon/> | haleon.com<https://www.haleon.com/>
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From: Hari Prabowo <hari.x.prabowo at haleon.com>
Sent: Thursday, February 15, 2024 2:21 PM
To: Soenwono <soenwono at moderndatasolusi.com>; 'Patricia Foong' <Patricia.Foong at ricoh.com.my>; 'Reece Middleton' <Reece.Middleton at ricoh-europe.com>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com>; Phanish M <phanish.x.m at haleon.com>; John Milton <john.r.milton at haleon.com>; Parvez Ahmed <parvez.x.ahmed at haleon.com>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com>; 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com>; Jarjis Ali <jarjis.a.ali at haleon.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; it.team at moderndatasolusi.com
Subject: RE: RITM50343698 : New printer or tech refresh.
Dear Pak Soenwono,
As we are production facility, kindly take a note, risk of our facility to stop producing will be billion rupiah per day. This is not acceptable.
Regards, Hari.
From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, February 15, 2024 3:42 PM
To: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>
Subject: RE: RITM50343698 : New printer or tech refresh.
This Message Is From an External Sender
This message came from outside your organization.
________________________________
Hi Pak Hari,
Sorry to inform you that the installation will not done today as our engineer has full service call. But we already scheduled for tomorrow Installation at 09.00 am.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com>
PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image010.png at 01DA601A.B573EAE0]
From: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>
Sent: 15 February 2024 14:23
To: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
Hi Patricia,
It's 14:22 local time, we are still waiting for the technician.
Regards, Hari.
From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: Thursday, February 15, 2024 1:26 PM
To: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
This Message Is From an External Sender
This message came from outside your organization.
________________________________
Dear Pak Hari,
We just been informed by Sun Sun of PTM that the technician should be there on the 2nd half of the day as they are attending a service call with another customer at the momet.
Shall keep you posted once I heard back on the onsite schedule, thanks.
This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.
[cid:image011.png at 01DA601A.B573EAE0]
Advance Leave Notice: 7th, 8th, 9th, 13th and 14th Feb
Public Holiday: 10th, 11th and 12th Feb
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my>
[cid:image012.jpg at 01DA601A.B573EAE0]<https://www.ricoh.com.my>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Patricia Foong
Sent: Thursday, February 15, 2024 1:46 PM
To: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
Dear Pak Hari, good day.
Sorry for not able to provide an update earlier as I was on Chinese New Year annual leave and just came back today.
Have tried to contact Soenwono of PTM but no answer and I have left a message via WhatsApp requesting for an update.
Will continue to call and keep you posted on the progress.
Very sorry for the inconvenience caused by our partner.
Thank you.
This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.
[cid:image011.png at 01DA601A.B573EAE0]
Advance Leave Notice: 7th, 8th, 9th, 13th and 14th Feb
Public Holiday: 10th, 11th and 12th Feb
Thank you.
Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.
Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>
[cid:image012.jpg at 01DA601A.B573EAE0]<https://www.ricoh.com.my/>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
From: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>
Sent: Thursday, February 15, 2024 1:13 PM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
Hi @Reece Middleton<mailto:Reece.Middleton at ricoh-europe.com>
This is now afternoon on the 3rd day after you said the local RICOH going to configure these printers, can you update us on this??
Regards, Hari.
From: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Sent: Wednesday, February 14, 2024 4:02 PM
To: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
This Message Is From an External Sender
This message came from outside your organization.
________________________________
Internal
Hi Hari,
Apologies I was told by the local team that the devices had been installed, in which case I assume they have been delivered and not configured which is not right.
I have contacted the team this morning as well as the local service manager to ensure that the configurations are completed asap. Unfortunately, it seems that today is a public holiday in Indonesia so the engineer will be on site tomorrow.
I apologise for this mess, and we will get this resolved for you tomorrow.
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com<mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com>
[cid:image013.jpg at 01DA601A.B573EAE0]<http://www.ricoh.co.uk>
[cid:image014.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.facebook.com/ricoheurope> [cid:image015.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.twitter.com/ricoheurope> [cid:image016.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.youtube.com/ricoheurope>
From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Sent: Wednesday, February 14, 2024 8:53 AM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; Jarjis Ali <jarjis.a.ali at haleon.com<mailto:jarjis.a.ali at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Reece,
Please can you get back to the site on this?
Kind regards,
Kal
From: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>
Sent: Tuesday, February 13, 2024 2:07 PM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>; Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
Hi Reece, can you kindly give us clarity, why the 3 loaner devices (MP305) are not installed yesterday (as you explain below), and even today we are waiting until shift 2 (16:00 - 23:00) with all sites folks are being hopeful for this to close ASAP? So far no luck for a P2 issue.
Regards, Hari.
From: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Sent: Monday, February 12, 2024 9:09 PM
To: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
This Message Is From an External Sender
This message came from outside your organization.
________________________________
Internal
Hi Kal,
I responded to this on the separate email chain but having spoken to the site on several occasions we are still working on logistics of shipping in new parts from other countries, for which there is not currently an ETA. We have got loaner devices being installed today to aid the needs of the site. So, to clarify, printing will be fully functional, and no additional charges will be made for the loaner devices from today onwards so there will be no financial impact.
One thing to clarify around the tech refresh is that neither centrally nor through our local team have we recommended it and the Haleon site has asked for this to be done early due to available budget. If the site wants to refresh early that is fine for them to do but we cannot offer a discount based on this decision, the best I might potentially be able do is alleviate the remaining costs on the current devices they would be refreshing.
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com<mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
[cid:image013.jpg at 01DA601A.B573EAE0]<http://www.ricoh.co.uk/>
[cid:image014.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.facebook.com/ricoheurope> [cid:image015.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.twitter.com/ricoheurope> [cid:image016.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.youtube.com/ricoheurope>
From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Sent: Monday, February 12, 2024 1:40 PM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
Internal
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Reece,
Is there an update on this?
Kind regards,
Kal
From: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Sent: Monday, January 29, 2024 9:51 AM
To: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
This Message Is From an External Sender
This message came from outside your organization.
________________________________
Internal
Hi Kal,
I will take this up with the local team now and advise.
Many thanks
Reece Middleton
Global Service Manager
Service and Annuity
Professional Services
Ricoh Europe PLC
900 Pavilion Drive
Northampton, NN4 7YL
United Kingdom
Mobile: 07566205637
Reece.Middleton at Ricoh-Europe.com<mailto:Reece.Middleton at Ricoh-Europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
[cid:image013.jpg at 01DA601A.B573EAE0]<http://www.ricoh.co.uk/>
[cid:image014.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.facebook.com/ricoheurope> [cid:image015.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.twitter.com/ricoheurope> [cid:image016.jpg at 01DA601A.B573EAE0] <../../../Local/Temp/notes238032/www.youtube.com/ricoheurope>
From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Sent: Monday, January 29, 2024 9:49 AM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>
Cc: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>; Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; John Milton <john.r.milton at haleon.com<mailto:john.r.milton at haleon.com>>; Parvez Ahmed <parvez.x.ahmed at haleon.com<mailto:parvez.x.ahmed at haleon.com>>
Subject: RE: RITM50343698 : New printer or tech refresh.
This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.
Hi Reece,
Please can you provide an update here? Why is this site unable to get parts for printers that should still be supported? They have raised a request to tech refresh these devices, which are only 6 years old.
[image]
Kind regards,
Kal
From: Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>
Sent: Friday, January 26, 2024 6:45 AM
To: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>
Subject: RITM50343698 : New printer or tech refresh.
Dear Kalpana,
This is to inform you that we already submitted request for 4 printers refresh under RITM50343698.
We request to purchase 4 new printers rather than leasing as your advice as leasing will be more expensive.
Those 4 current printers condition are truly produce very bad printing result therefore could you please kindly support us to speed up the administration process (Work Order) to Global Ricoh so we can execute PO asap.
Got also information from local Ricoh Technician that all printers need new spare part replacement but unfortunately all spare part for those type already discontinued.
We will raise service now ticket for either service the printer which impossible to be done or provide us the temporary printer until new printer ready.
Thank you in advance for your kind support.
Kind regards,
Endri
The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail
The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
The Haleon group monitors email communications sent to and from the Haleon group in order to protect Haleon, our employees, customers, suppliers and business partners, from cyber threats and loss of Haleon group information. Haleon group monitoring is conducted with appropriate confidentiality controls and in accordance with local laws and after appropriate consultation. This e-mail was sent by Haleon UK Trading Limited (registered in England and Wales No. 09237643), part of the Haleon group of companies. The registered address is Building 5, First Floor, The Heights, Weybridge, Surrey KT13 0NY, United Kingdom.
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