[It.team] INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Fri Feb 16 01:13:50 UTC 2024

Hello Jonathan,

Well noted.

Dear Sun Sun,

Please share the assigned FE email address with GSSC now, thanks.

This email may reach you outside of your office hours due to the time difference between our countries.  Therefore, respond during your regular working hours. Instant reply is not expected.

[cid:image006.png at 01DA60B8.70C664B0]
Advance Leave Notice:   20th Feb (1st half)
Public Holiday:  Nil
Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image007.jpg at 01DA60B8.70C664B0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Sent: Friday, February 16, 2024 8:37 AM
To: Patricia Foong <Patricia.Foong at ricoh.com.my>; soenwono <soenwono at moderndatasolusi.com>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com>; idris at moderndatasolusi.com
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com>; Justina Sim <Justina.Sim at ricoh.com.my>; Henry Sutanto <henry.sutanto at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com>; it.team at moderndatasolusi.com; 'Gilang' <gilang at moderndatasolusi.com>; helpdesk at moderndatasolusi.com; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Internal

Hi Patricia,

For security purposes and standard procedure it will be better for all of us to get the email by the engineer assigned to this task and asking us for the admi credentials on the printer. Please let know this to the FE assigned so we can move forward.

Regards,

Jonathan Alarcon.

Technical Support Specialist L2
Global Solution Support Centre

Ricoh Spain S.L.U.

[cid:image010.png at 01DA60B8.70C664B0]<http://www.ricoh.es/>

[cid:image011.png at 01DA60B8.70C664B0] <http://www.facebook.com/ricohspain>  [cid:image012.png at 01DA60B8.70C664B0]  <http://www.twitter.com/ricohspain>  [cid:image013.png at 01DA60B8.70C664B0]  <http://www.youtube.com/ricohspain>  [cid:image014.png at 01DA60B8.70C664B0]  <http://www.linkedin.com/company/ricoh-espana-slu>

From: Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>
Sent: viernes, 16 de febrero de 2024 1:29
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Dear @'#RES-Barcelona-Haleon'<mailto:Haleon.support at ricoh.es>, good day.

I was told by my POC that he has yet to receive device login ID and password from you.

Can you kindly send it separately to @Soenwono<mailto:soenwono at moderndatasolusi.com> so that he could share with his engineer onsite to do the needful.

Do let us know if there is any information required before SLNX can be pushed.

FYI, erasing of memory on the 3 units loaners been completed and now 1 device has completed the configuration and working on the remaining 2 units now.

Dear @Soenwono<mailto:soenwono at moderndatasolusi.com>, good day.

Please share the following information as well :

Loaner unit Model :
Serial Number         :
Current unit Hostname/Model/Serial to replace with this loaner unit :

Thanks.

This email may reach you outside of your office hours due to the time difference between our countries.  Therefore, respond during your regular working hours. Instant reply is not expected.

[cid:image006.png at 01DA60B8.70C664B0]
Advance Leave Notice:   20th Feb (1st half)
Public Holiday:  Nil
Thank you.

Patricia Foong
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Mobile Phone : +6016 410 4493
patricia.foong at ricoh.com.my<mailto:patricia.foong at ricoh.com.my>
RICOH (Malaysia) Sdn Bhd  (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2, Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor,
Malaysia.

Service Hotline: 1300 88 8228
Website: www.ricoh.com.my<http://www.ricoh.com.my/>

[cid:image007.jpg at 01DA60B8.70C664B0]<https://www.ricoh.com.my/>

This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, February 15, 2024 11:56 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.Sim at ricoh.com.my<mailto:Justina.Sim at ricoh.com.my>>; Henry Sutanto <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Hi Irena,

Yes they are configuring the device but not complete yet. it is in “erase memory” step. And it takes 4 hours to complete. After complete tomorrow at 06.00 local time they will come back and continue the rest of the setting.
[cid:image015.jpg at 01DA60B8.70C664B0]

Also kindly advise the username & password please

Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image016.png at 01DA60B8.70C664B0]

From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 15 February 2024 22:14
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Internal

Hi Sun Sun,

Just to clarify, so they have been configured already   and now is just to push SLNX?

Please confirm

Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:

[cid:image010.png at 01DA60B8.70C664B0]<http://www.ricoh-europe.com/>

[cid:image011.png at 01DA60B8.70C664B0]<http://www.facebook.com/ricoheurope> [cid:image012.png at 01DA60B8.70C664B0]  <http://www.twitter.com/ricoheurope>  [cid:image013.png at 01DA60B8.70C664B0]  <http://www.youtube.com/ricoheurope>

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Thursday, February 15, 2024 4:08 PM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
Hi Irena & GSSC team,

Update from my engineer team is they have install 3 loaner units following instruction inside the buildbook. Now it is in erase memory step and will takes around 4 hours to complete. My team has left haleon site and will continue tomorrow morning 6 am local time.

Please have your GSSC team to stand by tomorrow.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image016.png at 01DA60B8.70C664B0]

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: 15 February 2024 17:22
To: 'Irena Kniazielska' <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; '#RES-Barcelona-Haleon' <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: 'Reece Middleton' <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; 'Patricia Foong Swee See' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; 'Justina Sim' <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; 'henry.sutanto at moderndatasolusi.com' <henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>>; erik at moderndatasolusi. com (erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>) <erik at moderndatasolusi.com<mailto:erik at moderndatasolusi.com>>; 'it.team at moderndatasolusi.com' <it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>>; 'Gilang' <gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>>; 'helpdesk at moderndatasolusi.com' <helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Hi Irena & GSSC team,

Noted. sorry for this delay. I already checked and confirm the engineer will visit HALEON Pulogadung today. they will arrive around 6 pm Jakarta time.
Because its already late and time is very short, my team will maximize to install 1 unit and continue the rest tomorrow.

Thank you.

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image016.png at 01DA60B8.70C664B0]

From: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Sent: 13 February 2024 21:06
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong Swee See <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Internal

Hi @#RES-Barcelona-Haleon<mailto:Haleon.support at ricoh.es>,

Please see below. Installation of 3 loaner devices is planned on Thursday, 15/02/2024 in Indonesia. Unfortunately, I don’t know the time that this will happen.

Below are SN:

- G586PB00952
- G588P500970
- G587P400661

They will replace : PULMFP004: IP 10.237.196.212, PULMFP005: IP 10.237.196.213 & PULMFP007: IP 10.237.196.214.

@soenwono<mailto:soenwono at moderndatasolusi.com>, please ensure the technician follows the attached Build Book and once device is configured contact GSSC on haleon.support at ricoh.es<mailto:haleon.support at ricoh.es> to push slnx. Please note the technician cannot leave the site until confirmed all is working well.
Haleon labels were already sent previously by Patricia. Please ensure they are attached to devices.

Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned:

[cid:image010.png at 01DA60B8.70C664B0]<http://www.ricoh-europe.com/>

[cid:image011.png at 01DA60B8.70C664B0]<http://www.facebook.com/ricoheurope> [cid:image012.png at 01DA60B8.70C664B0]  <http://www.twitter.com/ricoheurope>  [cid:image013.png at 01DA60B8.70C664B0]  <http://www.youtube.com/ricoheurope>

From: Irena Kniazielska
Sent: Tuesday, February 13, 2024 11:28 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Ivan Budiman' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>; rgs.support at ricoh.com.my<mailto:rgs.support at ricoh.com.my>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

HI @soenwono<mailto:soenwono at moderndatasolusi.com>@'idris at moderndatasolusi.com'<mailto:idris at moderndatasolusi.com>,

Just have been informed the installation is planned for Thursday.

As you know this is manufacturing site, they need these printers to be fully operational as soon as possible.

Can you please advise if you can send field technician today?

Thank you
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb

[cid:image010.png at 01DA60B8.70C664B0]<http://www.ricoh-europe.com/>

[cid:image011.png at 01DA60B8.70C664B0]<http://www.facebook.com/ricoheurope> [cid:image012.png at 01DA60B8.70C664B0]  <http://www.twitter.com/ricoheurope>  [cid:image013.png at 01DA60B8.70C664B0]  <http://www.youtube.com/ricoheurope>

From: Irena Kniazielska
Sent: Tuesday, February 13, 2024 11:03 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; henry.sutanto at moderndatasolusi.com<mailto:henry.sutanto at moderndatasolusi.com>; 'idris at moderndatasolusi.com' <idris at moderndatasolusi.com<mailto:idris at moderndatasolusi.com>>; 'Ivan Budiman' <ivan.budiman at moderndatasolusi.com<mailto:ivan.budiman at moderndatasolusi.com>>
Cc: Reece Middleton <Reece.Middleton at ricoh-europe.com<mailto:Reece.Middleton at ricoh-europe.com>>; Patricia Foong <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Justina Sim <Justina.sim at ricoh.com.my<mailto:Justina.sim at ricoh.com.my>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.
Importance: High

HI @soenwono<mailto:soenwono at moderndatasolusi.com>,

Can you please advise when the installation of the loaner devices will take place?

The customer has informed they have been delivered and left.

Please provide response asap as I need to provide requested information to central customer.

Thank you.
Kind regards,
Irena Kniazielska
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o.
Olivia Business Centre
Al. Grunwaldzka 472C
80-309 Gdansk
Poland
irena.kniazielska at ricoh-europe.com<mailto:Name.surname at ricoh-europe.com>
www.ricoh-europe.com<http://www.ricoh-europe.com/>
Annual leave planned: 29th Jan- 2nd Feb 2024, 9th Feb

[cid:image010.png at 01DA60B8.70C664B0]<http://www.ricoh-europe.com/>

[cid:image011.png at 01DA60B8.70C664B0]<http://www.facebook.com/ricoheurope> [cid:image012.png at 01DA60B8.70C664B0]  <http://www.twitter.com/ricoheurope>  [cid:image013.png at 01DA60B8.70C664B0]  <http://www.youtube.com/ricoheurope>

From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Sent: Tuesday, February 13, 2024 10:55 AM
To: Irena Kniazielska <Irena.Kniazielska at ricoh-europe.com<mailto:Irena.Kniazielska at ricoh-europe.com>>
Subject: FW: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Internal

This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.
fyi

From: Hari Prabowo <hari.x.prabowo at haleon.com<mailto:hari.x.prabowo at haleon.com>>
Sent: Tuesday, February 13, 2024 5:57 AM
To: reece.middleton <reece.middleton at ricoh-europe.com<mailto:reece.middleton at ricoh-europe.com>>; #RES-Barcelona-Haleon <Haleon.support at ricoh.es<mailto:Haleon.support at ricoh.es>>; 'Patricia Foong' <Patricia.Foong at ricoh.com.my<mailto:Patricia.Foong at ricoh.com.my>>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com<mailto:kalpana.x.lambert at haleon.com>>
Cc: Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com<mailto:rozaini.x.zainulrashid at haleon.com>>; Arunkumar Vijayakumar - EW <arunkumar.x.vijayakumar at haleon.com<mailto:arunkumar.x.vijayakumar at haleon.com>>; Phanish M <phanish.x.m at haleon.com<mailto:phanish.x.m at haleon.com>>; Banu Windarto - EW <banu.x.windarto at haleon.com<mailto:banu.x.windarto at haleon.com>>; Endri Cahyanti <endri.x.cahyanti at haleon.com<mailto:endri.x.cahyanti at haleon.com>>; Ahmad Hilmi <ahmad.f.hilmi at haleon.com<mailto:ahmad.f.hilmi at haleon.com>>; Mita Tampubolon <mita.o.tampubolon at haleon.com<mailto:mita.o.tampubolon at haleon.com>>; Robitah Abdelhamed <robitah.a.abdelhamed at haleon.com<mailto:robitah.a.abdelhamed at haleon.com>>; Novi Ernawati <novi.x.ernawati at haleon.com<mailto:novi.x.ernawati at haleon.com>>; Yudi Afrianto <yudi.x.afrianto at haleon.com<mailto:yudi.x.afrianto at haleon.com>>; Heather Petersen <Heather.Petersen at ricoh-europe.com<mailto:Heather.Petersen at ricoh-europe.com>>
Subject: RE: INC50758801: Production and WH Ricoh Printers Problem at PUL FW: RITM50343698 : New printer or tech refresh.

Thanks Pak Yudi!

Hello @reece.middleton<mailto:reece.middleton at ricoh-europe.com> and @'Patricia Foong'<mailto:Patricia.Foong at ricoh.com.my>, as updated below

INC50758801 | Incident | ServiceNow (service-now.com)<https://haleon.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Ddaea71501b8846940066ddb2b24bcb33%26sysparm_record_list%3DnumberSTARTSWITHINC50758801%255esys_class_nameNOT%2BINsn_ot_incident%255eORDERBYDESCsys_created_on%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dincident%26sysparm_view%3DDefault%26sysparm_view_forced%3Dtrue>

The Printer have been replaced just now, please setting the printer to Haleon domain ASAP
below New Ricoh S/N :

- G586PB00952
- G588P500970
- G587P400661

Dear @Kalpana Lambert - EW<mailto:kalpana.x.lambert at haleon.com>, fyr

Regards, HARI.
Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail

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