[It.team] RITM50343698 : New printer or tech refresh.

Thu Feb 15 10:32:41 UTC 2024

Hi Phanish,

On behalf of PTM, please apologies for this inconvenience mater. I totally
understand your concern and impact of the broken copier units to your
business. 

I have managed to get my engineer team to visit Haleon today and estimate
they will arrive around 6pm Jakarta time. Because its already late and time
is very short, my team will maximize to install 1 unit and continue the rest
by tomorrow morning start at 9am Jakarta time. 

Once again we are very sorry for this inconvenience and unexpected issue. we
will 

Thank you..

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com/> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Phanish M <phanish.x.m at haleon.com> 
Sent: 15 February 2024 16:12
To: Hari Prabowo <hari.x.prabowo at haleon.com>; Soenwono
<soenwono at moderndatasolusi.com>; 'Patricia Foong'
<Patricia.Foong at ricoh.com.my>; 'Reece Middleton'
<Reece.Middleton at ricoh-europe.com>; Kalpana Lambert - EW
<kalpana.x.lambert at haleon.com>
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com>; John Milton
<john.r.milton at haleon.com>; Parvez Ahmed <parvez.x.ahmed at haleon.com>;
Rozaini Zainul Rashid <rozaini.x.zainulrashid at haleon.com>; 'Irena
Kniazielska' <Irena.Kniazielska at ricoh-europe.com>; Jarjis Ali
<jarjis.a.ali at haleon.com>; erik at moderndatasolusi. com
<erik at moderndatasolusi.com>; helpdesk at moderndatasolusi.com;
it.team at moderndatasolusi.com
Subject: RE: RITM50343698 : New printer or tech refresh.
Importance: High

Ricoh team, 

I need a full proof affirmation on the schedule appointment for tomorrow
with absolute no acceptance on missing the same.  The site team has been
waiting for past 3 days for a visit and has been chasing continuously which
is poor service. 

 <mailto:Reece.Middleton at ricoh-europe.com> @'Reece Middleton' - I am a bit
tired of simply reading this mail going back n forth and we will need to
streamline this engagement with clear timelines going forward. 

Thanks & Regards,

----------------------------------------------------------------------------
----------------------------------------------------------------------------
---------------

Phanish M   

Principal Service Manager

Service Management

Digital Work Place   

Haleon   

Haleon.com   

Email:  <mailto:phanish.x.m at haleon.com> phanish.x.m at haleon.com   

Tel: +91 99456 77003   

 <https://www.linkedin.com/showcase/haleon> LinkedIn |
<https://twitter.com/HALEON_health> Twitter |
<https://www.facebook.com/Haleon-101585232398249/> Facebook |
<https://www.instagram.com/haleon/> Instagram |  <https://www.haleon.com/>
haleon.com    

----------------------------------------------------------------------------
----------------------------------------------------------------------------
---------------

From: Hari Prabowo <hari.x.prabowo at haleon.com
<mailto:hari.x.prabowo at haleon.com> > 
Sent: Thursday, February 15, 2024 2:21 PM
To: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; 'Patricia Foong'
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; 'Reece
Middleton' <Reece.Middleton at ricoh-europe.com
<mailto:Reece.Middleton at ricoh-europe.com> >; Kalpana Lambert - EW
<kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Phanish M <phanish.x.m at haleon.com
<mailto:phanish.x.m at haleon.com> >; John Milton <john.r.milton at haleon.com
<mailto:john.r.milton at haleon.com> >; Parvez Ahmed <parvez.x.ahmed at haleon.com
<mailto:parvez.x.ahmed at haleon.com> >; Rozaini Zainul Rashid
<rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; 'Irena Kniazielska'
<Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >;
erik at moderndatasolusi. com <erik at moderndatasolusi.com
<mailto:erik at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> 
Subject: RE: RITM50343698 : New printer or tech refresh.

Dear Pak Soenwono,

As we are production facility, kindly take a note, risk of our facility to
stop producing will be billion rupiah per day. This is not acceptable.

Regards, Hari.

From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> > 
Sent: Thursday, February 15, 2024 3:42 PM
To: Hari Prabowo <hari.x.prabowo at haleon.com
<mailto:hari.x.prabowo at haleon.com> >; 'Patricia Foong'
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; 'Reece
Middleton' <Reece.Middleton at ricoh-europe.com
<mailto:Reece.Middleton at ricoh-europe.com> >; Kalpana Lambert - EW
<kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Phanish M <phanish.x.m at haleon.com
<mailto:phanish.x.m at haleon.com> >; John Milton <john.r.milton at haleon.com
<mailto:john.r.milton at haleon.com> >; Parvez Ahmed <parvez.x.ahmed at haleon.com
<mailto:parvez.x.ahmed at haleon.com> >; Rozaini Zainul Rashid
<rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; 'Irena Kniazielska'
<Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >;
erik at moderndatasolusi. com <erik at moderndatasolusi.com
<mailto:erik at moderndatasolusi.com> >; helpdesk at moderndatasolusi.com
<mailto:helpdesk at moderndatasolusi.com> ; it.team at moderndatasolusi.com
<mailto:it.team at moderndatasolusi.com> 
Subject: RE: RITM50343698 : New printer or tech refresh.

This Message Is From an External Sender 

This message came from outside your organization. 

  _____  

Hi Pak Hari,

Sorry to inform you that the installation will not done today as our
engineer has full service call. But we already scheduled for tomorrow
Installation at 09.00 am. 

Thank you. 

Regards,

Soenwono Suprapto | GMA & Direct Dept Head

T: +62 21-27937489

F: +62 21-27937486

M: +62-87771697791

 <http://www.moderndatasolusi.com> www.moderndatasolusi.com

PT MODERN DATA SOLUSI 

 <https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240

From: Hari Prabowo <hari.x.prabowo at haleon.com
<mailto:hari.x.prabowo at haleon.com> > 
Sent: 15 February 2024 14:23
To: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> >; Reece Middleton
<Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com>
>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com
<mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Phanish M <phanish.x.m at haleon.com
<mailto:phanish.x.m at haleon.com> >; John Milton <john.r.milton at haleon.com
<mailto:john.r.milton at haleon.com> >; Parvez Ahmed <parvez.x.ahmed at haleon.com
<mailto:parvez.x.ahmed at haleon.com> >; Rozaini Zainul Rashid
<rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; Irena Kniazielska
<Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: RITM50343698 : New printer or tech refresh.

Hi Patricia,

It's 14:22 local time, we are still waiting for the technician.

Regards, Hari.

From: Patricia Foong <Patricia.Foong at ricoh.com.my
<mailto:Patricia.Foong at ricoh.com.my> > 
Sent: Thursday, February 15, 2024 1:26 PM
To: Hari Prabowo <hari.x.prabowo at haleon.com
<mailto:hari.x.prabowo at haleon.com> >; Reece Middleton
<Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com>
>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com
<mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Phanish M <phanish.x.m at haleon.com
<mailto:phanish.x.m at haleon.com> >; John Milton <john.r.milton at haleon.com
<mailto:john.r.milton at haleon.com> >; Parvez Ahmed <parvez.x.ahmed at haleon.com
<mailto:parvez.x.ahmed at haleon.com> >; Rozaini Zainul Rashid
<rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; Irena Kniazielska
<Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: RITM50343698 : New printer or tech refresh.

This Message Is From an External Sender 

This message came from outside your organization. 

  _____  

Dear Pak Hari, 

We just been informed by Sun Sun  of PTM that the technician should be there
on the 2nd half of the day as they are attending a service call with another
customer at the momet.

Shall keep you posted once I heard back on the onsite schedule, thanks.

This email may reach you outside of your office hours due to the time
difference between our countries.  Therefore, respond during your regular
working hours. Instant reply is not expected.

Advance Leave Notice:   7th, 8th, 9th, 13th and 14th Feb

Public Holiday:  10th, 11th and 12th Feb 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

From: Patricia Foong 
Sent: Thursday, February 15, 2024 1:46 PM
To: Hari Prabowo <hari.x.prabowo at haleon.com
<mailto:hari.x.prabowo at haleon.com> >; Reece Middleton
<Reece.Middleton at ricoh-europe.com <mailto:Reece.Middleton at ricoh-europe.com>
>; Kalpana Lambert - EW <kalpana.x.lambert at haleon.com
<mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Phanish M <phanish.x.m at haleon.com
<mailto:phanish.x.m at haleon.com> >; John Milton <john.r.milton at haleon.com
<mailto:john.r.milton at haleon.com> >; Parvez Ahmed <parvez.x.ahmed at haleon.com
<mailto:parvez.x.ahmed at haleon.com> >; Rozaini Zainul Rashid
<rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; Irena Kniazielska
<Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: RITM50343698 : New printer or tech refresh.

Dear Pak Hari, good day.

Sorry for not able to provide an update earlier as I was on Chinese New Year
annual leave and just came back today.

Have tried to contact Soenwono of PTM but no answer and I have left a
message via WhatsApp requesting for an update.

Will continue to call and keep you posted on the progress.

Very sorry for the inconvenience caused by our partner.

Thank you.

This email may reach you outside of your office hours due to the time
difference between our countries.  Therefore, respond during your regular
working hours. Instant reply is not expected.

Advance Leave Notice:   7th, 8th, 9th, 13th and 14th Feb

Public Holiday:  10th, 11th and 12th Feb 

Thank you.

Patricia Foong 
Senior Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division

Mobile Phone : +6016 410 4493

 <mailto:patricia.foong at ricoh.com.my> patricia.foong at ricoh.com.my

RICOH (Malaysia) Sdn Bhd  (10078-W) 

UG-D6, Level Upper Ground,

Utropolis Suites 2, Jalan Kontraktor U1/14,

40150 Shah Alam, Selangor,

Malaysia.

Service Hotline: 1300 88 8228

Website:  <http://www.ricoh.com.my/> www.ricoh.com.my

 <https://www.ricoh.com.my/> 

This message together with any attachments is confidential and intended
solely for the person or entity to whom it is addressed. It contains
information that is confidential and that may be legally privileged. If you
are not the intended recipient (or if you have received this message in
error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do
not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email.

From: Hari Prabowo <hari.x.prabowo at haleon.com> 
Sent: Thursday, February 15, 2024 1:13 PM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com
<mailto:Reece.Middleton at ricoh-europe.com> >; Kalpana Lambert - EW
<kalpana.x.lambert at haleon.com <mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Phanish M <phanish.x.m at haleon.com
<mailto:phanish.x.m at haleon.com> >; John Milton <john.r.milton at haleon.com
<mailto:john.r.milton at haleon.com> >; Parvez Ahmed <parvez.x.ahmed at haleon.com
<mailto:parvez.x.ahmed at haleon.com> >; Rozaini Zainul Rashid
<rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; Patricia Foong
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Irena
Kniazielska <Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: RITM50343698 : New printer or tech refresh.

Hi  <mailto:Reece.Middleton at ricoh-europe.com> @Reece Middleton

This is now afternoon on the 3rd day after you said the local RICOH going to
configure these printers, can you update us on this??

Regards, Hari.

From: Reece Middleton <Reece.Middleton at ricoh-europe.com
<mailto:Reece.Middleton at ricoh-europe.com> > 
Sent: Wednesday, February 14, 2024 4:02 PM
To: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com
<mailto:kalpana.x.lambert at haleon.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Hari Prabowo
<hari.x.prabowo at haleon.com <mailto:hari.x.prabowo at haleon.com> >; Phanish M
<phanish.x.m at haleon.com <mailto:phanish.x.m at haleon.com> >; John Milton
<john.r.milton at haleon.com <mailto:john.r.milton at haleon.com> >; Parvez Ahmed
<parvez.x.ahmed at haleon.com <mailto:parvez.x.ahmed at haleon.com> >; Rozaini
Zainul Rashid <rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; Patricia Foong Swee See
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Irena
Kniazielska <Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: RITM50343698 : New printer or tech refresh.

This Message Is From an External Sender 

This message came from outside your organization. 

  _____  

Internal

Hi Hari, 

Apologies I was told by the local team that the devices had been installed,
in which case I assume they have been delivered and not configured which is
not right. 

I have contacted the team this morning as well as the local service manager
to ensure that the configurations are completed asap. Unfortunately, it
seems that today is a public holiday in Indonesia so the engineer will be on
site tomorrow.

I apologise for this mess, and we will get this resolved for you tomorrow.

Many thanks

Reece Middleton
Global Service Manager

Service and Annuity
Professional Services

Ricoh Europe PLC 

900 Pavilion Drive 
Northampton, NN4 7YL

United Kingdom

Mobile: 07566205637

 <mailto:Reece.Middleton at Ricoh-Europe.com> Reece.Middleton at Ricoh-Europe.com

 <http://www.ricoh-europe.com> www.ricoh-europe.com

 <http://www.ricoh.co.uk/> 

From: Kalpana Lambert - EW <kalpana.x.lambert at haleon.com
<mailto:kalpana.x.lambert at haleon.com> > 
Sent: Wednesday, February 14, 2024 8:53 AM
To: Reece Middleton <Reece.Middleton at ricoh-europe.com
<mailto:Reece.Middleton at ricoh-europe.com> >
Cc: Endri Cahyanti <endri.x.cahyanti at haleon.com
<mailto:endri.x.cahyanti at haleon.com> >; Hari Prabowo
<hari.x.prabowo at haleon.com <mailto:hari.x.prabowo at haleon.com> >; Phanish M
<phanish.x.m at haleon.com <mailto:phanish.x.m at haleon.com> >; John Milton
<john.r.milton at haleon.com <mailto:john.r.milton at haleon.com> >; Parvez Ahmed
<parvez.x.ahmed at haleon.com <mailto:parvez.x.ahmed at haleon.com> >; Rozaini
Zainul Rashid <rozaini.x.zainulrashid at haleon.com
<mailto:rozaini.x.zainulrashid at haleon.com> >; Patricia Foong Swee See
<Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Irena
Kniazielska <Irena.Kniazielska at ricoh-europe.com
<mailto:Irena.Kniazielska at ricoh-europe.com> >; Jarjis Ali
<jarjis.a.ali at haleon.com <mailto:jarjis.a.ali at haleon.com> >
Subject: RE: RITM50343698 : New printer or tech refresh.

Internal

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Reece,

Please can you get back to the site on this?

Kind regards,

Kal

From: Hari Prabowo < <mailto:hari.x.prabowo at haleon.com>
hari.x.prabowo at haleon.com> 
Sent: Tuesday, February 13, 2024 2:07 PM
To: Reece Middleton < <mailto:Reece.Middleton at ricoh-europe.com>
Reece.Middleton at ricoh-europe.com>; Kalpana Lambert - EW <
<mailto:kalpana.x.lambert at haleon.com> kalpana.x.lambert at haleon.com>
Cc: Endri Cahyanti < <mailto:endri.x.cahyanti at haleon.com>
endri.x.cahyanti at haleon.com>; Phanish M < <mailto:phanish.x.m at haleon.com>
phanish.x.m at haleon.com>; John Milton < <mailto:john.r.milton at haleon.com>
john.r.milton at haleon.com>; Parvez Ahmed < <mailto:parvez.x.ahmed at haleon.com>
parvez.x.ahmed at haleon.com>; Rozaini Zainul Rashid <
<mailto:rozaini.x.zainulrashid at haleon.com>
rozaini.x.zainulrashid at haleon.com>; 'Patricia Foong' <
<mailto:Patricia.Foong at ricoh.com.my> Patricia.Foong at ricoh.com.my>; Irena
Kniazielska < <mailto:Irena.Kniazielska at ricoh-europe.com>
Irena.Kniazielska at ricoh-europe.com>
Subject: RE: RITM50343698 : New printer or tech refresh.

Hi Reece, can you kindly give us clarity, why the 3 loaner devices (MP305)
are not installed yesterday (as you explain below), and even today we are
waiting until shift 2 (16:00 - 23:00) with all sites folks are being hopeful
for this to close ASAP? So far no luck for a P2 issue.

Regards, Hari.

From: Reece Middleton < <mailto:Reece.Middleton at ricoh-europe.com>
Reece.Middleton at ricoh-europe.com> 
Sent: Monday, February 12, 2024 9:09 PM
To: Kalpana Lambert - EW < <mailto:kalpana.x.lambert at haleon.com>
kalpana.x.lambert at haleon.com>
Cc: Hari Prabowo < <mailto:hari.x.prabowo at haleon.com>
hari.x.prabowo at haleon.com>; Endri Cahyanti <
<mailto:endri.x.cahyanti at haleon.com> endri.x.cahyanti at haleon.com>; Phanish M
< <mailto:phanish.x.m at haleon.com> phanish.x.m at haleon.com>; John Milton <
<mailto:john.r.milton at haleon.com> john.r.milton at haleon.com>; Parvez Ahmed <
<mailto:parvez.x.ahmed at haleon.com> parvez.x.ahmed at haleon.com>
Subject: RE: RITM50343698 : New printer or tech refresh.

This Message Is From an External Sender 

This message came from outside your organization. 

  _____  

Internal

Hi Kal, 

I responded to this on the separate email chain but having spoken to the
site on several occasions we are still working on logistics of shipping in
new parts from other countries, for which there is not currently an ETA. We
have got loaner devices being installed today to aid the needs of the site.
So, to clarify, printing will be fully functional, and no additional charges
will be made for the loaner devices from today onwards so there will be no
financial impact.

One thing to clarify around the tech refresh is that neither centrally nor
through our local team have we recommended it and the Haleon site has asked
for this to be done early due to available budget. If the site wants to
refresh early that is fine for them to do but we cannot offer a discount
based on this decision, the best I might potentially be able do is alleviate
the remaining costs on the current devices they would be refreshing.

Many thanks

Reece Middleton
Global Service Manager

Service and Annuity
Professional Services

Ricoh Europe PLC 

900 Pavilion Drive 
Northampton, NN4 7YL

United Kingdom

Mobile: 07566205637

 <mailto:Reece.Middleton at Ricoh-Europe.com> Reece.Middleton at Ricoh-Europe.com

 <http://www.ricoh-europe.com/> www.ricoh-europe.com

 <http://www.ricoh.co.uk/> 

From: Kalpana Lambert - EW < <mailto:kalpana.x.lambert at haleon.com>
kalpana.x.lambert at haleon.com> 
Sent: Monday, February 12, 2024 1:40 PM
To: Reece Middleton < <mailto:Reece.Middleton at ricoh-europe.com>
Reece.Middleton at ricoh-europe.com>
Cc: Hari Prabowo < <mailto:hari.x.prabowo at haleon.com>
hari.x.prabowo at haleon.com>; Endri Cahyanti <
<mailto:endri.x.cahyanti at haleon.com> endri.x.cahyanti at haleon.com>; Phanish M
< <mailto:phanish.x.m at haleon.com> phanish.x.m at haleon.com>; John Milton <
<mailto:john.r.milton at haleon.com> john.r.milton at haleon.com>; Parvez Ahmed <
<mailto:parvez.x.ahmed at haleon.com> parvez.x.ahmed at haleon.com>
Subject: RE: RITM50343698 : New printer or tech refresh.

Internal

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Reece,

Is there an update on this?

Kind regards,

Kal

From: Reece Middleton < <mailto:Reece.Middleton at ricoh-europe.com>
Reece.Middleton at ricoh-europe.com> 
Sent: Monday, January 29, 2024 9:51 AM
To: Kalpana Lambert - EW < <mailto:kalpana.x.lambert at haleon.com>
kalpana.x.lambert at haleon.com>
Cc: Hari Prabowo < <mailto:hari.x.prabowo at haleon.com>
hari.x.prabowo at haleon.com>; Endri Cahyanti <
<mailto:endri.x.cahyanti at haleon.com> endri.x.cahyanti at haleon.com>; Phanish M
< <mailto:phanish.x.m at haleon.com> phanish.x.m at haleon.com>; John Milton <
<mailto:john.r.milton at haleon.com> john.r.milton at haleon.com>; Parvez Ahmed <
<mailto:parvez.x.ahmed at haleon.com> parvez.x.ahmed at haleon.com>
Subject: RE: RITM50343698 : New printer or tech refresh.

This Message Is From an External Sender 

This message came from outside your organization. 

  _____  

Internal

Hi Kal, 

I will take this up with the local team now and advise.

Many thanks

Reece Middleton
Global Service Manager

Service and Annuity
Professional Services

Ricoh Europe PLC 

900 Pavilion Drive 
Northampton, NN4 7YL

United Kingdom

Mobile: 07566205637

 <mailto:Reece.Middleton at Ricoh-Europe.com> Reece.Middleton at Ricoh-Europe.com

 <http://www.ricoh-europe.com/> www.ricoh-europe.com

 <http://www.ricoh.co.uk/> 

From: Kalpana Lambert - EW < <mailto:kalpana.x.lambert at haleon.com>
kalpana.x.lambert at haleon.com> 
Sent: Monday, January 29, 2024 9:49 AM
To: Reece Middleton < <mailto:Reece.Middleton at ricoh-europe.com>
Reece.Middleton at ricoh-europe.com>
Cc: Hari Prabowo < <mailto:hari.x.prabowo at haleon.com>
hari.x.prabowo at haleon.com>; Endri Cahyanti <
<mailto:endri.x.cahyanti at haleon.com> endri.x.cahyanti at haleon.com>; Phanish M
< <mailto:phanish.x.m at haleon.com> phanish.x.m at haleon.com>; John Milton <
<mailto:john.r.milton at haleon.com> john.r.milton at haleon.com>; Parvez Ahmed <
<mailto:parvez.x.ahmed at haleon.com> parvez.x.ahmed at haleon.com>
Subject: RE: RITM50343698 : New printer or tech refresh.

This message was sent from an external source. Please be careful opening
attachments/links or replying to sources you don't know.

Hi Reece,

Please can you provide an update here? Why is this site unable to get parts
for printers that should still be supported? They have raised a request to
tech refresh these devices, which are only 6 years old.

Kind regards,

Kal

From: Endri Cahyanti < <mailto:endri.x.cahyanti at haleon.com>
endri.x.cahyanti at haleon.com> 
Sent: Friday, January 26, 2024 6:45 AM
To: Kalpana Lambert - EW < <mailto:kalpana.x.lambert at haleon.com>
kalpana.x.lambert at haleon.com>
Cc: Hari Prabowo < <mailto:hari.x.prabowo at haleon.com>
hari.x.prabowo at haleon.com>
Subject: RITM50343698 : New printer or tech refresh.

Dear Kalpana,

This is to inform you that we already submitted request for 4 printers
refresh under RITM50343698.

We request to purchase 4 new printers rather than leasing as your advice as
leasing will be more expensive.

Those 4 current printers condition are truly produce very bad printing
result therefore could you please kindly support us to speed up the
administration process (Work Order) to Global Ricoh so we can execute PO
asap.

Got also information from local Ricoh Technician that all printers need new
spare part replacement but unfortunately all spare part for those type
already discontinued.

We will raise service now ticket for either service the printer which
impossible to be done or provide us the temporary printer until new printer
ready.

Thank you in advance for your kind support.

Kind regards,

Endri

The Haleon group monitors email communications sent to and from the Haleon
group in order to protect Haleon, our employees, customers, suppliers and
business partners, from cyber threats and loss of Haleon group information.
Haleon group monitoring is conducted with appropriate confidentiality
controls and in accordance with local laws and after appropriate
consultation. This e-mail was sent by Haleon UK Trading Limited (registered
in England and Wales No. 09237643), part of the Haleon group of companies.
The registered address is Building 5, First Floor, The Heights, Weybridge,
Surrey KT13 0NY, United Kingdom. 

Ricoh Europe Holdings PLC is a company registered in England, under company
number 06273215, with a registered office at 20 Triton Street, London, NW1
3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh
Europe PLC, a company registered in England under company number 00720944,
with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK
Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4
7YL; and (iii) Ricoh Capital Limited, a company registered in England under
company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail 

The Haleon group monitors email communications sent to and from the Haleon
group in order to protect Haleon, our employees, customers, suppliers and
business partners, from cyber threats and loss of Haleon group information.
Haleon group monitoring is conducted with appropriate confidentiality
controls and in accordance with local laws and after appropriate
consultation. This e-mail was sent by Haleon UK Trading Limited (registered
in England and Wales No. 09237643), part of the Haleon group of companies.
The registered address is Building 5, First Floor, The Heights, Weybridge,
Surrey KT13 0NY, United Kingdom. 

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