[It.team] Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC

Wed Jan 3 00:25:28 UTC 2024

Dear Soenwono,

Happy New Year!

Been following up since last year yet getting any confirmation, appreciate your update,please.

Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>

**I am sending this message at a time that suits me. I do not expect you to read, reply, or take action on this outside of your regular working hours.**

Training : -
Vacation : 30 Oct  - 08 Nov
Public Holiday : 28 Sep

From: Steven Ooi <Steven.Ooi at ricoh.com.my>
Sent: Wednesday, November 29, 2023 7:53 AM
To: soenwono <soenwono at moderndatasolusi.com>; Riaz Beg <Riaz.Beg at ricoh-gs.com>
Cc: gilang at moderndatasolusi.com; it.team at moderndatasolusi.com; Erik Reinaldo <Erik at moderndatasolusi.com>; helpdesk at moderndatasolusi.com
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC

Dear Soenwono,

Any update, please?

Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>

**I am sending this message at a time that suits me. I do not expect you to read, reply, or take action on this outside of your regular working hours.**

Training : -
Vacation : 30 Oct  - 08 Nov
Public Holiday : 28 Sep

From: Steven Ooi <Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>>
Sent: Tuesday, November 21, 2023 8:51 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Riaz Beg <Riaz.Beg at ricoh-gs.com<mailto:Riaz.Beg at ricoh-gs.com>>
Cc: gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC
Importance: High

Dear Soenwono,

I've been following up this matter for quite some time yet getting any solid confirmation.
Appreciate your attention and update before EOD.

Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>

**I am sending this message at a time that suits me. I do not expect you to read, reply, or take action on this outside of your regular working hours.**

Training : -
Vacation : 30 Oct  - 08 Nov
Public Holiday : 28 Sep

From: Steven Ooi <Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>>
Sent: Thursday, November 9, 2023 9:01 AM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Riaz Beg <Riaz.Beg at ricoh-gs.com<mailto:Riaz.Beg at ricoh-gs.com>>
Cc: gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC

Dear Soenwono,

The Solution yet implemented for APAC. Previous exercise to make sure card reader is purchased and installed which has been completed.
The new task is to make sure the card reader is plugged into the front SOP panel regardless IMC or non IMC model.
Please validate and confirm urgently.

Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>

**I am sending this message at a time that suits me. I do not expect you to read, reply, or take action on this outside of your regular working hours.**

Training : -
Vacation : 30 Oct  - 08 Nov
Public Holiday : 28 Sep

From: Soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>
Sent: Tuesday, October 31, 2023 12:13 PM
To: Steven Ooi <Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>>; Riaz Beg <Riaz.Beg at ricoh-gs.com<mailto:Riaz.Beg at ricoh-gs.com>>
Cc: gilang at moderndatasolusi.com<mailto:gilang at moderndatasolusi.com>; it.team at moderndatasolusi.com<mailto:it.team at moderndatasolusi.com>; Erik Reinaldo <Erik at moderndatasolusi.com<mailto:Erik at moderndatasolusi.com>>; helpdesk at moderndatasolusi.com<mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC

Hi Steven,

Apologies for my late responds. Solution & card reader is not yet connected to the unit
Please advise.
Thank you

Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com<http://www.moderndatasolusi.com/>

PT MODERN DATA SOLUSI
JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240<https://goo.gl/maps/ta17fqnTWbL2>
[cid:image001.png at 01DA3E1E.5B89A7E0]

From: Steven Ooi <Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>>
Sent: Wednesday, October 4, 2023 2:23 PM
To: Riaz Beg <Riaz.Beg at ricoh-gs.com<mailto:Riaz.Beg at ricoh-gs.com>>; soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Dongsun Lee <Dongsun.Lee at kr.ricoh.com<mailto:Dongsun.Lee at kr.ricoh.com>>; Genesis Garma <Genesis.Garma at ricoh.com.ph<mailto:Genesis.Garma at ricoh.com.ph>>; Ally Chen <ally.chen at ricoh.com.tw<mailto:ally.chen at ricoh.com.tw>>; Ray Leung <Ray.SC.Leung at ricoh.com.hk<mailto:Ray.SC.Leung at ricoh.com.hk>>
Cc: #RNL-RAM Shell <ram.shell at ricoh.nl<mailto:ram.shell at ricoh.nl>>; Shirleen Yeong <shirleenyeong at servtouch.com<mailto:shirleenyeong at servtouch.com>>; Amolrada Srivorrapattararkul <Amolrada.Sri at ricoh.co.th<mailto:Amolrada.Sri at ricoh.co.th>>; maithithanhtam <maithithanhtam at sieuthanhricoh.vn<mailto:maithithanhtam at sieuthanhricoh.vn>>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC
Importance: High

Dear All,

So far, I think we only gotten the confirmation from Singapore, Thailand and Vietnam.

@soenwono<mailto:soenwono at moderndatasolusi.com> @Dongsun Lee<mailto:Dongsun.Lee at kr.ricoh.com> @Genesis Garma<mailto:Genesis.Garma at ricoh.com.ph> @Ally Chen<mailto:ally.chen at ricoh.com.tw>@Ray Leung<mailto:Ray.SC.Leung at ricoh.com.hk> please can you confirm the card reader installed was connected to front SOP panel regardless IMC or non IMC models, please?

Appreciate your update latest by this Friday so that we can close this action accordingly.

Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>

**I am sending this message at a time that suits me. I do not expect you to read, reply, or take action on this outside of your regular working hours.**

Training : -
Vacation : 30 Oct  - 08 Nov
Public Holiday : 28 Sep

From: Riaz Beg <Riaz.Beg at ricoh-gs.com<mailto:Riaz.Beg at ricoh-gs.com>>
Sent: Wednesday, August 16, 2023 4:43 PM
To: soenwono <soenwono at moderndatasolusi.com<mailto:soenwono at moderndatasolusi.com>>; Dongsun Lee <Dongsun.Lee at kr.ricoh.com<mailto:Dongsun.Lee at kr.ricoh.com>>; Genesis Garma <Genesis.Garma at ricoh.com.ph<mailto:Genesis.Garma at ricoh.com.ph>>; Shirleen Yeong <shirleenyeong at servtouch.com<mailto:shirleenyeong at servtouch.com>>; Ally Chen <ally.chen at ricoh.com.tw<mailto:ally.chen at ricoh.com.tw>>; maithithanhtam <maithithanhtam at sieuthanhricoh.vn<mailto:maithithanhtam at sieuthanhricoh.vn>>; Amolrada Srivorrapattararkul <Amolrada.Sri at ricoh.co.th<mailto:Amolrada.Sri at ricoh.co.th>>
Cc: #RNL-RAM Shell <ram.shell at ricoh.nl<mailto:ram.shell at ricoh.nl>>; Toby Ablett <Toby.Ablett at ricoh-gs.com<mailto:Toby.Ablett at ricoh-gs.com>>; Ozan Huto <Ozan.Huto at ricoh-gs.com<mailto:Ozan.Huto at ricoh-gs.com>>; Steven Ooi <Steven.Ooi at ricoh.com.my<mailto:Steven.Ooi at ricoh.com.my>>
Subject: Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC

Internal

Hi Team,

I would firstly like to thank you for all your efforts in helping with the installation of the card readers across the APAC region.

As an overview the LRS Solution is currently being tested in pilot locations across Shell.
Whilst testing was being carried out there was a problem with getting some of the devices to respond to the solution.
This only seems to be related to the older MPC devices and is to do with the connection on the device.
In the old build book and for our solution to work the card readers would work when connected to the rear of the device, but for the LRS solution it does not work.

So the actions we potentially need to take are as follows.

  *   Check current devices on site if the connection for the card reader for MPC models is at the rear of the device or the front SOP panel?
  *   Any devices which are not connected to the front SOP panel will need to reconnected from the back of the device to the front.
  *   There was a micro usb cable which connects to the front panel, if this is no longer available a new cable can be purchased and charged to Shell.
  *   As this is a request to revisit and reconnect it is also a chargeable activity to Shell local.
  *   Provide list of devices inc serial numbers of which devices have now been converted to SOP panel.

NOTE: Only the card reader cable switch is required here and no actual configuration of the device. If you do encounter any issues once the cable is swapped then you can reach out to the RAM team to help with the remote configuration.

I have attached a file with the device numbers I have for you locations and also the new and updated build book for the tech/engineer to follow when refitting the cable for the card reader.

It would be great if we can get the activities completed before the end of the month as Shell are starting to look at a global roll out of the solution from September and would be great if we can make sure our sites are ready for the change.

If you have any further questions please do reach out to me and I will provide support where I can.

Many thanks

Riaz Beg
Project Manager
Ricoh Global Services

Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel:      +44 2030333773
Mobile: +44 7557082106
riaz.beg at ricoh-gs.com<mailto:riaz.beg at ricoh.co.uk>
www.ricoh.co.uk
<http://www.ricoh.co.uk/>
[cid:image002.png at 01DA3E1E.5B89A7E0]<http://www.ricoh.co.uk/>

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