[It.team] RICOH issue (Yanfeng Indonesia)
erik at moderndatasolusi.com
erik at moderndatasolusi.com
Fri Jan 5 07:11:01 UTC 2024
Dear Pak Sun2,
Untuk Yanfeng apakah sudah dikoordinasikan dengan team Sakura
Sehingga ada jadwal fixnya hari apa agar persiapannya lebih mantap?
<mailto:imam.azhar at moderndatasolusi.com> @'imam.azhar at moderndatasolusi.com', harap di prepare ya
Terima Kasih
From: Soenwono <soenwono at moderndatasolusi.com>
Sent: Thursday, 04 January 2024 16:24
To: 'Gilang' <gilang at moderndatasolusi.com>; erik at moderndatasolusi. com <erik at moderndatasolusi.com>; it.team at moderndatasolusi.com; henry.sutanto at moderndatasolusi.com; 'Helpdesk' <helpdesk at moderndatasolusi.com>; anna.juliant at moderndatasolusi.com
Subject: FW: RICOH issue (Yanfeng Indonesia)
Hi TEAM,
Terlampir CCD / Buildbook untuk installasi Equitrac di YANFENG. Nanti saya akan kabari kembali jadwal installasi nya ya
FYI Yanfeng ini PTS dengan Sakura Jaya. Tapi RICOH Global mau kita yang melakukan installasinya karena CCD ini sifatnya confidential dan hanya diperuntukkan untuk authorized Distributor.
Nanti saat kunjungan ke Yanfeng akan didampingi oleh teknisi Sakura Jaya ya.
Terima kasih.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: 29 December 2023 16:42
To: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >; Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Sui Chao (隋 超) <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Yang Fan (杨 帆) <Fan.Yang at cn.ricoh.com <mailto:Fan.Yang at cn.ricoh.com> >
Subject: 回复: RICOH issue (Yanfeng Indonesia)
Hi Fina and Soenwono,
Enclosed is the Build Book for Yanfeng, I will brief the below situation to the client next week for the necessary preparation and advise Ricoh team an appropriate date for EQ installation. Thanks in advance!
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
发送时间: 2023年12月29日 17:05
收件人: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >
抄送: Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Sui Chao (隋 超) <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Yang Fan (杨 帆) <Fan.Yang at cn.ricoh.com <mailto:Fan.Yang at cn.ricoh.com> >; Patricia Foong <Patricia.Foong at ricoh.com.my <mailto:Patricia.Foong at ricoh.com.my> >
主题: Re: RICOH issue (Yanfeng Indonesia)
Good day, Frida.
Happy New Year in advance.
We had a discussion earlier with PT Modern, and they have agreed to coordinate the installation with Sakura Jaya as soon as possible next week. We hope to work concurrently to install the Equitrac solution in Yanfeng Indonesia, and PT Modern is working on the paperwork to switch the service contract back to them.
Therefore, can you please share the CCD/Build Book with PT Modern for the installation arrangement. Please be informed that PT Modern PIC Soenwono is on annual leave. We are trying to get his support and an update on the paperwork matter by next week.
Dear Sun Sun <mailto:soenwono at moderndatasolusi.com> @soenwono, good day.
As per our discussion through Teams just now, there are a few things that require your support.
With Sakura Jaya
1. Please communicate with Sakura Jaya regarding the service contract issue that the contract should be with PT Modern so that we can carry out any services or SLA with PT Modern, NOT Sakura Jaya. I would like to receive an update before the end of business today. Please share if you have any challenges getting this done. In the meantime, we will try to obtain the CCD file from the global team for the Equitrac installation.
2. Coordinate the installation date with Sakura Jaya to perform the installation in Yanfeng Indonesia. Do let us know the installation date so that everyone is aware of the situation.
With the local customer, Yanfeng Indonesia
Discuss with the local customer on the current situation of Service Contract should be under PT Modern, work on the paperwork & do keep us updated on the outcome from the discussion.
Please treat this request as URGENT & let us know if you have any question. Cheers!
Nur Shafina Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
This email may reach you outside of your office hours due to the time difference between our countries. Therefore, respond during your regular working hours. Instant reply is not expected.
Advance Leave Notice: 16th Jan
Public Holiday: 1st Jan
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: Wednesday, December 13, 2023 4:29 PM
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >
Cc: Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com>; Chao Sui <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Fan Yang <Fan.Yang at cn.ricoh.com <mailto:Fan.Yang at cn.ricoh.com> >
Subject: 回复: RICOH issue (Yanfeng Indonesia)
Hi Soenwono,
Your information really confused us a lot since you ever confirmed that no active service contact signed with Yanfeng Indonesia for Ricoh device as per the below email on July...Ricoh team are now very passive as we’ve already engaged with Yanfeng central and local IT team to return to service provider authorized by Ricoh side again, not sure if this is still necessary based on the current situation.
Basically the representative from your company should officially inform Ricoh global service team of the delegation to another dealer in your region so that we won’t lose control from management level. Hope this helps
Fina <mailto:Nur.Shafina at ricoh.com.my> @Nur Shafina Binti Shaffiai and Rae <mailto:rae.louis at jp.ricoh.com> @ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア),
Could I please get your help to step in this case and advise if the procedure in Indonesia advised by Soenwono correctly followed our RGS policy? Thanks in advance!
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
发送时间: 2023年12月13日 15:35
收件人: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
抄送: Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >
主题: RE: RICOH issue (Yanfeng Indonesia)
Hi Rui,
Sorry just want to make it clear so everyone have same understanding:
* Yanfeng Purchase the uni MPC 3504 – C72RA20001 from PTM
* On 2022 till now, the service contact is under our authorized dealer CV Sakura Jaya to speed up and maintain SLA in Yanfeng. Because Yanfeng location is in Sakura Territory.
* Sakura provide services (toner,parts) to Yanfeng, while Yanfeng pay the click charges monthly
If you need our assistance / any information about Yanfeng, you can inform us and we will inform our dealer Sakura Jaya for their action.
Hope it answer your question.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: 11 December 2023 14:36
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >
Subject: 转发: RICOH issue (Yanfeng Indonesia)
Hi Soenwono,
Just wondering if you have a chance to advise the contract termination date with Yanfeng Indonesia the soonest possible time as per my below email. Thanks Soenwono
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Tang Rui (汤 睿)
发送时间: 2023年12月8日 13:54
收件人: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
抄送: Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >
主题: 回复: RICOH issue (Yanfeng Indonesia)
Hi Soenwono,
Really, this is shocking news for us😮
Basically Yanfeng central team would like to know the specific time that the local customer terminated the service and maintenance contract with Ricoh, I mean your company so that they will engage with Yanfeng Indonesia for contract renewal if possible. Hope this helps
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
发送时间: 2023年12月8日 12:59
收件人: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
主题: RE: RICOH issue (Yanfeng Indonesia)
Hi Rui,
In our record, Yanfeng is no longer use our machine now. What we can help you with?
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: 08 December 2023 9:35
To: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Cc: Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Tan Guangyun (谭 广云) <Guangyun.Tan at cn.ricoh.com>; Shen Xiaoping (沈 晓平) <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Yang Jun 1 (杨 俊) <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Sui Chao (隋 超) <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; He Zhenzhong (何 振中) <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >
Subject: 转发: RICOH issue (Yanfeng Indonesia)
Hi Soenwono,
Hope you’re doing well and in good spirit😊
Just one quick question for you, could you please kindly check and advise the approx. date when Yanfeng didn’t continue the service contract with your team for Ricoh devices in Indonesia? Thanks Soenwono
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211Hi
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my>
发送时间: 2023年7月12日 17:21
收件人: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
抄送: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Tan Guangyun (谭 广云) <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; Shen Xiaoping (沈 晓平) <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Yang Jun 1 (杨 俊) <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Sui Chao (隋 超) <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; He Zhenzhong (何 振中) <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >
主题: Re: RICOH issue (Yanfeng Indonesia)
Dear Frida, good day.
Thank you for your kind update.
Have a nice day.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice:
Public Holiday: 29 June
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: Wednesday, July 12, 2023 4:04 PM
To: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Cc: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >; Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Guangyun Tan <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; xiaoping shen <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Jun Yang <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Chao Sui <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Zhenzhong He <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >
Subject: 回复: RICOH issue (Yanfeng Indonesia)
Hi Fina,
I have already informed Yanfeng central team of the current situation in Yanfeng Indonesia and there will be additional charges for our partner to carry out the required change on this Ricoh printer the other day.
Let me wait for the decision from the customer after their internal discussion and will get back to you later, of course I will reach out to you and Soenwono’s team again if we need your assistance for this case. Thanks Fina
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
发送时间: 2023年7月12日 15:18
收件人: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >
抄送: Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Tan Guangyun (谭 广云) <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; Shen Xiaoping (沈 晓平) <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Yang Jun 1 (杨 俊) <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Sui Chao (隋 超) <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; He Zhenzhong (何 振中) <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
主题: Re: RICOH issue (Yanfeng Indonesia)
Hi Frida, good day.
Can you please advise if there is any action needed from the partner or all is good now?
Please do not hesitate to let us know if you need our assistance. Thank you.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice:
Public Holiday: 29 June
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, July 4, 2023 4:38 PM
To: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Rui Tang <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >
Cc: Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Guangyun Tan <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; xiaoping shen <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Jun Yang <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Chao Sui <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Zhenzhong He <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RICOH issue (Yanfeng Indonesia)
Hi Fina, Yes now there is no active service contract for RICOH unit in Yanfeng Indonesia Thank you Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com PT MODERN
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Hi Fina,
Yes now there is no active service contract for RICOH unit in Yanfeng Indonesia
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Sent: 04 July 2023 14:42
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Rui Tang <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >
Cc: Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Guangyun Tan <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; xiaoping shen <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Jun Yang <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Chao Sui <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Zhenzhong He <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: Re: RICOH issue (Yanfeng Indonesia)
Dear Sun Sun, good day.
Can you please confirm that is no active service contract for these devices in Yanfeng Indonesia?
Thank you.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice:
Public Holiday: 29 June
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, July 4, 2023 3:01 PM
To: Rui Tang <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >; 'Helpdesk MDS' <helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com> >
Cc: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Guangyun Tan <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; xiaoping shen <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Jun Yang <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Chao Sui <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; Zhenzhong He <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >; 'Yan Budiman' <yan at moderndatasolusi.com <mailto:yan at moderndatasolusi.com> >
Subject: RE: RICOH issue (Yanfeng Indonesia)
Hi Rui, Yanfeng use RICOH machine but they decide to not continue service and maintenance under PT Modern Data Solusi. So there will be a cost if we need to check and do some setting in their machine. Please advise. Thank you. Regards,Soenwono
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Hi Rui,
Yanfeng use RICOH machine but they decide to not continue service and maintenance under PT Modern Data Solusi. So there will be a cost if we need to check and do some setting in their machine. Please advise.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: 04 July 2023 11:42
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >
Cc: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >; Tan Guangyun (谭 广云) <Guangyun.Tan at cn.ricoh.com <mailto:Guangyun.Tan at cn.ricoh.com> >; Shen Xiaoping (沈 晓平) <xiaoping.shen at cn.ricoh.com <mailto:xiaoping.shen at cn.ricoh.com> >; Yang Jun 1 (杨 俊) <Jun.Yang1 at cn.ricoh.com <mailto:Jun.Yang1 at cn.ricoh.com> >; Sui Chao (隋 超) <Chao.Sui at cn.ricoh.com <mailto:Chao.Sui at cn.ricoh.com> >; He Zhenzhong (何 振中) <Zhenzhong.He at cn.ricoh.com <mailto:Zhenzhong.He at cn.ricoh.com> >
Subject: 转发: RICOH issue (Yanfeng Indonesia)
Hi team,
Yanfeng central team are chasing up with us for the below request recently...
Are you able to share a mail out on the progression of this case please and advise if the required change has been made on Ricoh printer according to the solution in the table? Thanks in advance!
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
发送时间: 2023年6月28日 10:38
收件人: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >
抄送: Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; ALBACITE RAE LOUIS ORNOPIA (アルバシテ レイ ルイス オルノピア) <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Tomizawa Hideki (富澤 秀樹) <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Li Yinjia (李 寅佳) <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Fang Jiaxin (方 家欣) <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >
主题: Re: RICOH issue (Yanfeng Indonesia)
Dear Pak <mailto:Erik at moderndatasolusi.com> @Erik Reinaldo & Pak <mailto:henry.sutanto at moderndatasolusi.com> @Henry Sutanto,
May I know if this incident has been attended from your end?
I'm looking forward to receiving positive feedback on this enquiry.
Thanks!
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice:
Public Holiday: 29 June
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >
Sent: Thursday, June 22, 2023 10:59 AM
To: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Rui Tang <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; Erik Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >; 'it.team' <it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> >
Cc: Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >
Subject: RE: RICOH issue (Yanfeng Indonesia)
Hi Pak Erik & Pak Henry, Please help to check do we have received Incident from Yanfeng? Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com
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Hi Pak Erik & Pak Henry,
Please help to check do we have received Incident from Yanfeng?
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
www.moderndatasolusi.com <http://www.moderndatasolusi.com/>
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Sent: 22 June 2023 9:32
To: soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >; Rui Tang <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Cc: Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >
Subject: Re: RICOH issue (Yanfeng Indonesia)
Good morning Pak <mailto:soenwono at moderndatasolusi.com> @soenwono & Pak <mailto:henry.sutanto at moderndatasolusi.com> @Henry Sutanto,
May I follow up with you if this incident has been attended from your end?
Kindly provide an update if action has been taken.
Thank you.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice:
Public Holiday: 29 June
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Sent: Tuesday, June 20, 2023 5:28 PM
To: Rui Tang <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >; soenwono <soenwono at moderndatasolusi.com <mailto:soenwono at moderndatasolusi.com> >; Henry Sutanto <henry.sutanto at moderndatasolusi.com <mailto:henry.sutanto at moderndatasolusi.com> >
Cc: Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >
Subject: Re: RICOH issue (Yanfeng Indonesia)
Good day, Frida.
Thanks for your enquiry.
Noted on the situation & I will get the PIC from our Partner in Indonesia to attend & assist this enquiry.
Selamat sore, <mailto:soenwono at moderndatasolusi.com> @soenwono & Pak <mailto:henry.sutanto at moderndatasolusi.com> @henry.sutanto at moderndatasolusi.com,
I'm reaching out to you related to the Ricoh printers deployed in Yanfeng Indonesia. There was a security issue that was discovered during their internal audit.
Please refer to the table below for the affected devices & we would appreciate your kind support to assist Frida on this incident.
#
IP
NetBIOS
OS
App Name
App Owner
Catalog
Category
Responsible team
Team Manager
EMail
Action Owner
Department
Fix Status
Comments
Title
Threat
Impact
Solution
QID
CVE ID
Type
Severity
Port
Protocol
FQDN
SSL
Vendor Reference
Bugtraq ID
CVSS Base
CVSS Temporal
CVSS3.1 Base
CVSS3.1 Temporal
Exploitability
Associated Malware
Results
PCI Vuln
Instance
Category
SID1540-018
172.31.148.31
Ricoh Printer
Printer
Ricoh
it.fs.yfai.ap.id.bk
Aryandi Sulaksana (Bekasi,ID)
aryandi.sulaksana at yanfeng.com <mailto:aryandi.sulaksana at yanfeng.com>
AP Site IT
Unfixable
cannot disable snmp v1 and v2 because if we inactive that, user cannot print using network printing
EOL/Obsolete Software: SNMP Protocol Version Detected(Ricoh)
Simple Network Management Protocol (SNMP) is an "Internet-standard protocol for managing devices on IP networks."
The authentication of clients of earlier versions of SNMP is performed only by a "community string", in effect a type of password, which is transmitted in cleartext.
The Internet Engineering Task Force (IETF) has designated SNMPv3 a full Internet standard, the highest maturity level for an RFC. It considers earlier versions to be obsolete designating them ("Historic"). (http://www.ietf.org/rfc/rfc3410.txt)
QID Detection Logic (unauthentication):
This QID checks if the target allows SNMP access, if it is an end-of-life SNMP version the QID is posted.
The system is at high risk of being exposed to security vulnerabilities. Since the vendor no longer provides updates, obsolete software is more vulnerable to viruses and other attacks.
Disable or remove SNMPv1/2c authentication. Use SNMP version 3 authentication
SNMPv3 provides additional security features:
Confidentiality - Encryption of packets to prevent snooping by an unauthorized source.
Integrity - Message integrity to ensure that a packet has not been tampered with in transit including an optional packet replay protection mechanism.
Authentication - to verify that the message is from a valid source.
For IBM AIX users the following document is recommended SNMP for network management (http://www-01.ibm.com/support/knowledgecenter/ssw_aix_71/com.ibm.aix.networkcomm/snmp_intro.htm)
If SNMP can not be used, look into third party applications / remote services that can be a replacement for SNMP.
Workaround:
As a temporary measure, block access to SNMP services at the network perimeter.
In situations where blocking or disabling SNMP is not possible,restrict all SNMP access to separate, isolated management networks that are not publicly accessible.
105459
Vuln
5
6.4 (AV:N/AC:L/Au:N/C:P/I:P/A:N)
5.4 (E:U/RL:U/RC:C)
public allows SNMPv2 access which is an obsolete version.
public allows SNMPv1 access which is an obsolete version.
yes
Security Policy
SID1540-019
172.31.148.31
Ricoh Printer
Printer
Ricoh
it.fs.yfai.ap.id.bk
Aryandi Sulaksana (Bekasi,ID)
aryandi.sulaksana at yanfeng.com <mailto:aryandi.sulaksana at yanfeng.com>
AP Site IT
Fixed
Unauthenticated Access to FTP Server Allowed
Users can access the FTP server with any random username and password.
A remote user may exploit this vulnerability to obtain sensitive information.
Restrict access to the FTP server by only granting authenticated users access.
27210
Vuln
4
21
tcp
7.8 (AV:N/AC:L/Au:N/C:C/I:N/A:N)
7.0 (E:F/RL:W/RC:C)
6.5 (AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N)
6.0 (E:U/RL:U/RC:C)
yes
File Transfer Protocol
SID1540-020
172.31.148.31
Ricoh Printer
FTP Server
Quantum
it.fs.yfai.ap.id.bk
Aryandi Sulaksana (Bekasi,ID)
aryandi.sulaksana at yanfeng.com <mailto:aryandi.sulaksana at yanfeng.com>
AP Site IT
Fixed
Schneider Modicon Quantum FTP Server Accessible Using Default Credentials
The Modicon Quantum PLC provides a scalable, modular architecture that is configurable for critical solutions from a single rack system to a plant-wide architecture.
The target Modicon Quantum Controller has a ftp server running and is accessible via default credentials. The default credentials for Modicon Quantum FTP Server are username = "USER" and password = "USERUSER"
Other Schneider PLCs are also affected by this vulnerability.
Successfully exploiting this security issue might allow a remote attacker to gain complete access to sensitive system information.
Configure a user name and password that are difficult for a malicious user to guess.
43222
Practice
4
9.4 (AV:N/AC:L/Au:N/C:C/I:C/A:N)
8.9 (E:F/RL:U/RC:C)
USER USER
331 Password required for USER.
PASS USERUSER
230 User USER logged in.
yes
Hardware
SID1540-021
172.31.148.31
Ricoh Printer
Printer
Ricoh
it.fs.yfai.ap.id.bk
Aryandi Sulaksana (Bekasi,ID)
aryandi.sulaksana at yanfeng.com <mailto:aryandi.sulaksana at yanfeng.com>
AP Site IT
Unfixable
cannot disable snmp v1 and v2 because if we inactive that, user cannot print using network printing
SNMP GETBULK Reflected Distributed Denial-of-Service Vulnerability(Ricoh)
A SNMP GetBulk request performs multiple GetNext requests and returns the result in a single response. This request can be masqueraded by malicious attackers to launch a SNMP GetBulk flood against a targeted server.
QID Detection Logic:
Sends a SNMP GetBulk request and checks for response.
Successful exploitation allows unauthenticated, remote attackers to cause denial-of-service conditions against targeted remote hosts.
There are no vendor-supplied patches available
Workaround: Customers are advised to disable unauthenticated, public SNMPv2 access and enable SNMPv3.
38666
Practice
4
161
udp
5.0 (AV:N/AC:L/Au:N/C:N/I:N/A:P)
4.3 (E:POC/RL:U/RC:UR)
5.3 (AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L)
4.8 (E:P/RL:U/RC:R)
SNMP GETBULK Reflected Distributed Denial-of-Service possible.
no
General remote services
Do let me know if you have any question.
Warm regards,
Nur Shafina Binti Shaffiai (Fina)
Global Account Coordinator
Ricoh Global Services Greater Asia Pacific
Business Operation Division
Cell: +6019 453 7293
Email: nur.shafina at ricoh.com.my <mailto:nur.shafina at ricoh.com.my>
Advance Leave Notice:
Public Holiday: 29 June
RICOH (Malaysia) Sdn Bhd (10078-W)
UG-D6, Level Upper Ground,
Utropolis Suites 2,
Jalan Kontraktor U1/14,
40150 Shah Alam, Selangor Darul Ehsan
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
_____
From: Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
Sent: Tuesday, June 20, 2023 3:25 PM
To: Yee Boon Pin <Yee.Boon.Pin at ricoh.com.my <mailto:Yee.Boon.Pin at ricoh.com.my> >; Jane Lim <Jane.Lim at ricoh.com.my <mailto:Jane.Lim at ricoh.com.my> >; Nur Shafina Binti Shaffiai <Nur.Shafina at ricoh.com.my <mailto:Nur.Shafina at ricoh.com.my> >
Cc: Jesse Ho <Jesse.Ho at ricoh.com.my <mailto:Jesse.Ho at ricoh.com.my> >; Alex Chung <Alex.Chung at ricoh.com.my <mailto:Alex.Chung at ricoh.com.my> >; Nuar Razlan Bin Annuar <Nuar.Razlan at ricoh.com.my <mailto:Nuar.Razlan at ricoh.com.my> >; Peng Cao <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; RAE LOUIS ORNOPIA ALBACITE <rae.louis at jp.ricoh.com <mailto:rae.louis at jp.ricoh.com> >; Hideki Tomizawa <hideki.tomizawa at jp.ricoh.com <mailto:hideki.tomizawa at jp.ricoh.com> >; Yinjia Li <Yinjia.Li at cn.ricoh.com <mailto:Yinjia.Li at cn.ricoh.com> >; Jiaxin Fang <Jiaxin.Fang at cn.ricoh.com <mailto:Jiaxin.Fang at cn.ricoh.com> >
Subject: 回复: RICOH issue
Hi Yee and Malaysia team,
Sorry for the confusion...the affected device is actually installed in Yanfeng Indonesian factory and no further action required from your side. My bad☹
Fina <mailto:Nur.Shafina at ricoh.com.my> @Nur Shafina Binti Shaffiai,
We might need your help again to reach out to the PIC from Ricoh Indonesia for this case and please kindly note there are two additional line items received from Yanfeng central team today as per attached email trail which should be taken into consideration as well. Thanks Fina
Best Regards
汤睿 (Frida Tang)
重点客户&商业解决方案部/全国重点客户推进中心/PSG
MA & Office Solution Department/National Account Development Center/PSG
理光(中国)投資有限公司 (RICOH CHINA CO., LTD.)
Add: 〒200021 上海市淮海中路2-8号兰生大厦22楼
(22F, Lansheng Building, No. 2-8, Huaihai Zhong Road, Shanghai, China P.C.: 200021)
Mobile: +86 180-1885-6169
Tel: 021-2310-2490(Direct); 021-5238-0222*8211
Fax: 021-5238-0222*81211
Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com>
发件人: Qin,Peng (YFI,Roger,Shanghai,CN) <peng.qin at yanfeng.com <mailto:peng.qin at yanfeng.com> >
发送时间: 2023年6月14日 11:36
收件人: Cao Peng (曹 鹏) <Peng.Cao at cn.ricoh.com <mailto:Peng.Cao at cn.ricoh.com> >; Tang Rui (汤 睿) <Rui.Tang at cn.ricoh.com <mailto:Rui.Tang at cn.ricoh.com> >
主题: RICOH issue
两位，我们马来西亚site内部安全审计发现如下问题，请查收并做好相关改进/修正方案，谢谢！
#
IP
NetBIOS
OS
App Name
App Owner
Catalog
Category
Responsible team
Team Manager
EMail
Action Owner
Department
Fix Status
Comments
Title
Threat
Impact
Solution
QID
CVE ID
Type
Severity
Port
Protocol
FQDN
SSL
Vendor Reference
Bugtraq ID
CVSS Base
CVSS Temporal
CVSS3.1 Base
CVSS3.1 Temporal
Exploitability
Associated Malware
Results
PCI Vuln
Instance
Category
SID1540-018
172.31.148.31
Ricoh Printer
Printer
Ricoh
it.fs.yfai.ap.id.bk
Aryandi Sulaksana (Bekasi,ID)
aryandi.sulaksana at yanfeng.com <mailto:aryandi.sulaksana at yanfeng.com>
AP Site IT
Unfixable
cannot disable snmp v1 and v2 because if we inactive that, user cannot print using network printing
EOL/Obsolete Software: SNMP Protocol Version Detected(Ricoh)
Simple Network Management Protocol (SNMP) is an "Internet-standard protocol for managing devices on IP networks."
The authentication of clients of earlier versions of SNMP is performed only by a "community string", in effect a type of password, which is transmitted in cleartext.
The Internet Engineering Task Force (IETF) has designated SNMPv3 a full Internet standard, the highest maturity level for an RFC. It considers earlier versions to be obsolete designating them ("Historic"). (http://www.ietf.org/rfc/rfc3410.txt)
QID Detection Logic (unauthentication):
This QID checks if the target allows SNMP access, if it is an end-of-life SNMP version the QID is posted.
The system is at high risk of being exposed to security vulnerabilities. Since the vendor no longer provides updates, obsolete software is more vulnerable to viruses and other attacks.
Disable or remove SNMPv1/2c authentication. Use SNMP version 3 authentication
SNMPv3 provides additional security features:
Confidentiality - Encryption of packets to prevent snooping by an unauthorized source.
Integrity - Message integrity to ensure that a packet has not been tampered with in transit including an optional packet replay protection mechanism.
Authentication - to verify that the message is from a valid source.
For IBM AIX users the following document is recommended SNMP for network management (http://www-01.ibm.com/support/knowledgecenter/ssw_aix_71/com.ibm.aix.networkcomm/snmp_intro.htm)
If SNMP can not be used, look into third party applications / remote services that can be a replacement for SNMP.
Workaround:
As a temporary measure, block access to SNMP services at the network perimeter.
In situations where blocking or disabling SNMP is not possible,restrict all SNMP access to separate, isolated management networks that are not publicly accessible.
105459
Vuln
5
6.4 (AV:N/AC:L/Au:N/C:P/I:P/A:N)
5.4 (E:U/RL:U/RC:C)
public allows SNMPv2 access which is an obsolete version.
public allows SNMPv1 access which is an obsolete version.
yes
Security Policy
SID1540-021
172.31.148.31
Ricoh Printer
Printer
Ricoh
it.fs.yfai.ap.id.bk
Aryandi Sulaksana (Bekasi,ID)
aryandi.sulaksana at yanfeng.com <mailto:aryandi.sulaksana at yanfeng.com>
AP Site IT
Unfixable
cannot disable snmp v1 and v2 because if we inactive that, user cannot print using network printing
SNMP GETBULK Reflected Distributed Denial-of-Service Vulnerability(Ricoh)
A SNMP GetBulk request performs multiple GetNext requests and returns the result in a single response. This request can be masqueraded by malicious attackers to launch a SNMP GetBulk flood against a targeted server.
QID Detection Logic:
Sends a SNMP GetBulk request and checks for response.
Successful exploitation allows unauthenticated, remote attackers to cause denial-of-service conditions against targeted remote hosts.
There are no vendor-supplied patches available
Workaround: Customers are advised to disable unauthenticated, public SNMPv2 access and enable SNMPv3.
38666
Practice
4
161
udp
5.0 (AV:N/AC:L/Au:N/C:N/I:N/A:P)
4.3 (E:POC/RL:U/RC:UR)
5.3 (AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L)
4.8 (E:P/RL:U/RC:R)
SNMP GETBULK Reflected Distributed Denial-of-Service possible.
no
General remote services
Best Regards!
Roger Qin 秦鹏
EUC - Global Infrastructure
Mobile: +86 13818157942
426 Xiupu Rd Shanghai China 201315
中国上海市秀浦路426号 201315
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