[It.team] Shell Card Readers - Retro fitting and cable swapping of Card Reader - APAC
Soenwono
soenwono at moderndatasolusi.com
Wed Jan 24 11:38:00 UTC 2024
Hi Steven,
I am very very sorry for my late respond and overlook your email.
I'm a kinda lost about this project. Tomorrow I will ask my engineer to
check and verify first whether card reader is there or not.
If the card reader is there, then we will plug it into the front SOP panel
regardless IMC or non IMC model. please advise the CCD / buildbook
If the card reader is not there, we need to order it first.
Thank you.
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Steven Ooi <Steven.Ooi at ricoh.com.my>
Sent: 24 January 2024 15:25
To: soenwono <soenwono at moderndatasolusi.com>; Riaz Beg
<Riaz.Beg at ricoh-gs.com>
Cc: gilang at moderndatasolusi.com; it.team at moderndatasolusi.com; Erik Reinaldo
<Erik at moderndatasolusi.com>; helpdesk at moderndatasolusi.com
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Dear Soenwono,
It's completely exhausted to follow up with no update. Just a simple task
but unbelievable the delay and no response, what is issue facing locally,
please?
Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
<mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my
**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**
Training : -
Vacation : 08 to 14 Feb
Public Holiday : 12 Feb
From: Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Sent: Wednesday, January 3, 2024 8:25 AM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Riaz Beg <Riaz.Beg at ricoh-gs.com
<mailto:Riaz.Beg at ricoh-gs.com> >
Cc: gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Dear Soenwono,
Happy New Year!
Been following up since last year yet getting any confirmation, appreciate
your update,please.
Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
<mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my
**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**
Training : -
Vacation : 30 Oct - 08 Nov
Public Holiday : 28 Sep
From: Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Sent: Wednesday, November 29, 2023 7:53 AM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Riaz Beg <Riaz.Beg at ricoh-gs.com
<mailto:Riaz.Beg at ricoh-gs.com> >
Cc: gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Dear Soenwono,
Any update, please?
Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
<mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my
**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**
Training : -
Vacation : 30 Oct - 08 Nov
Public Holiday : 28 Sep
From: Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Sent: Tuesday, November 21, 2023 8:51 AM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Riaz Beg <Riaz.Beg at ricoh-gs.com
<mailto:Riaz.Beg at ricoh-gs.com> >
Cc: gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Importance: High
Dear Soenwono,
I've been following up this matter for quite some time yet getting any solid
confirmation.
Appreciate your attention and update before EOD.
Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
<mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my
**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**
Training : -
Vacation : 30 Oct - 08 Nov
Public Holiday : 28 Sep
From: Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Sent: Thursday, November 9, 2023 9:01 AM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Riaz Beg <Riaz.Beg at ricoh-gs.com
<mailto:Riaz.Beg at ricoh-gs.com> >
Cc: gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Dear Soenwono,
The Solution yet implemented for APAC. Previous exercise to make sure card
reader is purchased and installed which has been completed.
The new task is to make sure the card reader is plugged into the front SOP
panel regardless IMC or non IMC model.
Please validate and confirm urgently.
Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
<mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my
**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**
Training : -
Vacation : 30 Oct - 08 Nov
Public Holiday : 28 Sep
From: Soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >
Sent: Tuesday, October 31, 2023 12:13 PM
To: Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >;
Riaz Beg <Riaz.Beg at ricoh-gs.com <mailto:Riaz.Beg at ricoh-gs.com> >
Cc: gilang at moderndatasolusi.com <mailto:gilang at moderndatasolusi.com> ;
it.team at moderndatasolusi.com <mailto:it.team at moderndatasolusi.com> ; Erik
Reinaldo <Erik at moderndatasolusi.com <mailto:Erik at moderndatasolusi.com> >;
helpdesk at moderndatasolusi.com <mailto:helpdesk at moderndatasolusi.com>
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Hi Steven,
Apologies for my late responds. Solution & card reader is not yet connected
to the unit
Please advise.
Thank you
Regards,
Soenwono Suprapto | GMA & Direct Dept Head
T: +62 21-27937489
F: +62 21-27937486
M: +62-87771697791
<http://www.moderndatasolusi.com/> www.moderndatasolusi.com
PT MODERN DATA SOLUSI
<https://goo.gl/maps/ta17fqnTWbL2> JL. Sultan Iskandar Muda No. 29,
Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240
From: Steven Ooi <Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Sent: Wednesday, October 4, 2023 2:23 PM
To: Riaz Beg <Riaz.Beg at ricoh-gs.com <mailto:Riaz.Beg at ricoh-gs.com> >;
soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Dongsun Lee
<Dongsun.Lee at kr.ricoh.com <mailto:Dongsun.Lee at kr.ricoh.com> >; Genesis Garma
<Genesis.Garma at ricoh.com.ph <mailto:Genesis.Garma at ricoh.com.ph> >; Ally Chen
<ally.chen at ricoh.com.tw <mailto:ally.chen at ricoh.com.tw> >; Ray Leung
<Ray.SC.Leung at ricoh.com.hk <mailto:Ray.SC.Leung at ricoh.com.hk> >
Cc: #RNL-RAM Shell <ram.shell at ricoh.nl <mailto:ram.shell at ricoh.nl> >;
Shirleen Yeong <shirleenyeong at servtouch.com
<mailto:shirleenyeong at servtouch.com> >; Amolrada Srivorrapattararkul
<Amolrada.Sri at ricoh.co.th <mailto:Amolrada.Sri at ricoh.co.th> >;
maithithanhtam <maithithanhtam at sieuthanhricoh.vn
<mailto:maithithanhtam at sieuthanhricoh.vn> >
Subject: RE: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Importance: High
Dear All,
So far, I think we only gotten the confirmation from Singapore, Thailand and
Vietnam.
<mailto:soenwono at moderndatasolusi.com> @soenwono
<mailto:Dongsun.Lee at kr.ricoh.com> @Dongsun Lee
<mailto:Genesis.Garma at ricoh.com.ph> @Genesis Garma
<mailto:ally.chen at ricoh.com.tw> @Ally Chen
<mailto:Ray.SC.Leung at ricoh.com.hk> @Ray Leung please can you confirm the
card reader installed was connected to front SOP panel regardless IMC or non
IMC models, please?
Appreciate your update latest by this Friday so that we can close this
action accordingly.
Thank You
Best Regards,
Steven Ooi
Regional Project Manager
Ricoh Global Services Greater Asia Pacific
Business Operation Division
<mailto:Steven.Ooi at ricoh.com.my> Steven.Ooi at ricoh.com.my
**I am sending this message at a time that suits me. I do not expect you to
read, reply, or take action on this outside of your regular working hours.**
Training : -
Vacation : 30 Oct - 08 Nov
Public Holiday : 28 Sep
From: Riaz Beg <Riaz.Beg at ricoh-gs.com <mailto:Riaz.Beg at ricoh-gs.com> >
Sent: Wednesday, August 16, 2023 4:43 PM
To: soenwono <soenwono at moderndatasolusi.com
<mailto:soenwono at moderndatasolusi.com> >; Dongsun Lee
<Dongsun.Lee at kr.ricoh.com <mailto:Dongsun.Lee at kr.ricoh.com> >; Genesis Garma
<Genesis.Garma at ricoh.com.ph <mailto:Genesis.Garma at ricoh.com.ph> >; Shirleen
Yeong <shirleenyeong at servtouch.com <mailto:shirleenyeong at servtouch.com> >;
Ally Chen <ally.chen at ricoh.com.tw <mailto:ally.chen at ricoh.com.tw> >;
maithithanhtam <maithithanhtam at sieuthanhricoh.vn
<mailto:maithithanhtam at sieuthanhricoh.vn> >; Amolrada Srivorrapattararkul
<Amolrada.Sri at ricoh.co.th <mailto:Amolrada.Sri at ricoh.co.th> >
Cc: #RNL-RAM Shell <ram.shell at ricoh.nl <mailto:ram.shell at ricoh.nl> >; Toby
Ablett <Toby.Ablett at ricoh-gs.com <mailto:Toby.Ablett at ricoh-gs.com> >; Ozan
Huto <Ozan.Huto at ricoh-gs.com <mailto:Ozan.Huto at ricoh-gs.com> >; Steven Ooi
<Steven.Ooi at ricoh.com.my <mailto:Steven.Ooi at ricoh.com.my> >
Subject: Shell Card Readers - Retro fitting and cable swapping of Card
Reader - APAC
Internal
Hi Team,
I would firstly like to thank you for all your efforts in helping with the
installation of the card readers across the APAC region.
As an overview the LRS Solution is currently being tested in pilot locations
across Shell.
Whilst testing was being carried out there was a problem with getting some
of the devices to respond to the solution.
This only seems to be related to the older MPC devices and is to do with the
connection on the device.
In the old build book and for our solution to work the card readers would
work when connected to the rear of the device, but for the LRS solution it
does not work.
So the actions we potentially need to take are as follows.
* Check current devices on site if the connection for the card reader
for MPC models is at the rear of the device or the front SOP panel?
* Any devices which are not connected to the front SOP panel will need
to reconnected from the back of the device to the front.
* There was a micro usb cable which connects to the front panel, if
this is no longer available a new cable can be purchased and charged to
Shell.
* As this is a request to revisit and reconnect it is also a
chargeable activity to Shell local.
* Provide list of devices inc serial numbers of which devices have now
been converted to SOP panel.
NOTE: Only the card reader cable switch is required here and no actual
configuration of the device. If you do encounter any issues once the cable
is swapped then you can reach out to the RAM team to help with the remote
configuration.
I have attached a file with the device numbers I have for you locations and
also the new and updated build book for the tech/engineer to follow when
refitting the cable for the card reader.
It would be great if we can get the activities completed before the end of
the month as Shell are starting to look at a global roll out of the solution
from September and would be great if we can make sure our sites are ready
for the change.
If you have any further questions please do reach out to me and I will
provide support where I can.
Many thanks
Riaz Beg
Project Manager
Ricoh Global Services
Ricoh Europe PLC
20 Triton Street,
London, NW1 3BF
UK
Tel: +44 2030333773
Mobile: +44 7557082106
<mailto:riaz.beg at ricoh.co.uk> riaz.beg at ricoh-gs.com
<http://www.ricoh.co.uk/> www.ricoh.co.uk
<http://www.ricoh.co.uk/>
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