<html><head></head><body><p><span style="font-family: helvetica; font-size: 10pt;">Dear Ricoh Resolver Team, </span></p>
<p><span style="font-family: helvetica; font-size: 10pt;">Herewith you are informed that Incident record INC00002164625 has used 75% of its agreed resolution time. Incident will reach its deadline at 07-03-2023 09:46:06 GMT.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Please be aware that if no further action is taken imminently this incident will Breach SLA and may result in a penalty!</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">If you foresee the incident will not be resolved within SLA, please provide the breached reason to <a href="mailto:EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com">EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com</a></span></p>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Incident Number:</strong> INC00002164625 </span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Internal Ref:</strong> PT MDS </span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Serial Number:</strong> W533M450100 </span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Location:</strong> Pulogadung, GSK</span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Country:</strong> Indonesia</span> <br><br><span style="font-family: helvetica; font-size: 10pt;"><strong>Short description:</strong></span><br><span style="font-family: helvetica; font-size: 10pt;">Issue with Ricoh Printer</span></p>
<p><span style="font-family: helvetica; font-size: 10pt;">Kind Regards </span><br><span style="font-family: helvetica; font-size: 10pt;">Regional Service Desk</span></p>
<p><span style="font-family: helvetica; font-size: 10pt;">This is an automatically generated message - Please do not reply directly to this email.</span><br><span style="font-family: helvetica; font-size: 10pt;">For Ericsson, Bridgestone, Bank of New York Mellon, Siemens and Shell - please respond to react@ricoh.co.uk</span><br><span style="font-family: helvetica; font-size: 10pt;">For any other RSD customers – please respond to EMEA-RSD-incident-management@ricoh-europe.com</span></p><div> </div><div style="display:inline">Ref:MSG64521502</div></body></html>