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<p class="MsoNormal"><span style="font-size:11.0pt">Dear All, good day.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please be informed that today is the bank day for Indonesia and will resume as usual tomorrow.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">As far as I know, PTM has went to site several times to get the device configured as per buildbook and yet GSSC is till not able to have the SLNX push down.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">GSSC team suspect that it could be the network issue and asking for network verification with the local IT, unfortunately the local IT is not able to do much help..this is what I was informed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">And also not sure if setting of HTTPS has been done on the device which this portion will fall under PTM to do it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Nevertheless, I will follow up closely with Henry/Sun Sun.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Dear Pak Henry/Sun Sun, good day.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I am demanding for an update <span style="background:yellow;mso-highlight:yellow">
before noon tomorrow (Friday)</span> to provide an update on this SLA Breach ticket and your respond is EXTREMELY POOR.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Is it so difficult to provide an update as I have made known to you that this is CRITICAL for many times and device needs to be up as soon as possible.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We are not able to update the central customer without your update and they will put the blame on Ricoh/PTM as “no respond”.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">If local IT not able to help us on the verification of their network, at least we could inform the central customer that issue is not from our side.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA">27<sup>th</sup> and 28<sup>th</sup> Mar<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA">Public Holiday: </span></b><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA">Nil<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Thank you.</span></b><b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Patricia Foong
</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span style="font-size:11.0pt;color:#2F5496"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Malaysia.<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060">Website:</span><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666">
</span><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span style="font-size:11.0pt;line-height:105%;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_3" src="cid:image001.jpg@01D95DD8.9D2CAC50"></span></a><span style="font-size:11.0pt;line-height:105%;color:black"><o:p></o:p></span></p>
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legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>
<br>
<b>Sent:</b> Thursday, March 23, 2023 1:56 PM<br>
<b>To:</b> Henry Sutanto <henry.sutanto@moderndatasolusi.com><br>
<b>Cc:</b> ServiceNow <ricoheurope@service-now.com>; 'helpdesk@moderndatasolusi.com' <helpdesk@moderndatasolusi.com>; soenwono <soenwono@moderndatasolusi.com>; 'it.team@moderndatasolusi.com' <it.team@moderndatasolusi.com>; Patricia Foong <Patricia.Foong@ricoh.com.my>;
Sara Bulgarelli <Sara.Bulgarelli@ricoh-gs.com><br>
<b>Subject:</b> RE: GSK Indonesia INC00002170580 PT MDS SLA Breach<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Hi Henry I need an urgent update on this INC - we have a meeting with the client this afternoon please. Thank you Best regards. Heather Petersen Regional Service
Desk Incident Manager Annuity and Service Heather. petersen@ ricoh-europe. com -----Original
<o:p></o:p></span></p>
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<pre style="white-space:pre-wrap"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Hi Henry<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">I need an urgent update on this INC - we have a meeting with the client this afternoon please.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Thank you<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Best regards.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Heather Petersen<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Regional Service Desk Incident Manager<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Annuity and Service<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">-----Original Message-----<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">From: <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Sent: Thursday, 16 March 2023 09:37<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">To: EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Cc: ServiceNow <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'soenwono@moderndatasolusi.com' <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'it.team@moderndatasolusi.com' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Subject: Re: GSK Indonesia INC00002170580 PT MDS SLA Breach<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Hi Team,<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Good Afternoon,<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Just info, that our engineer already doing the configiration (March 15,2023), now we waiting from RES to push the SLNX (March 16, 2023).<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Regards,<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Henry<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">On 16-03-2023 14:27, EMEA-RSD-incident-management wrote:<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Hi Team<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Kindly confirm when engineer will be onsite please.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Thank you<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Best regards.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Heather Petersen<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Regional Service Desk Incident Manager<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Annuity and Service<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> From: EMEA-RSD-incident-management<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Sent: Wednesday, 15 March 2023 10:30<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> To: ServiceNow <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>>;<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Cc: Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Subject: GSK Indonesia INC00002170580 PT MDS SLA Breach<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Importance: High<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Hi Team<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Kindly advice when engineer will be onsite to attend to this Breached<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> INC please:<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> INC00002170580<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Indonesia<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> 14-03-2023 04:43:08<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> C398PC00837<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Printer unable to scan and printing<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> PT MDS<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> INC50397911<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Thank you<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Best regards.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Heather Petersen<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Regional Service Desk Incident Manager<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Annuity and Service<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> From: IT Service Desk <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Sent: Wednesday, 15 March 2023 08:44<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> To: EMEA-RSD-incident-management<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Subject: URGENT ACTION REQUIRED - GSK Indonesia INC00002170580 PT MDS<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> SLA Breach - NO REPLY ALERT<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Dear Ricoh Resolver Team,<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Herewith you are informed that Incident record INC00002170580 has<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> breached its agreed resolution time. Incident will reach its deadline<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> at 15-03-2023 06:43:08 GMT.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Please take action imminently to resolve the incident to avoid any<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> further disruption to the customer. Failure of SLA could result in a<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> penalty!<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> This incident has breached SLA, please provide the breached reason<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> along with any corrective action where applicable to<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com">EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com</a>.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Incident Number: INC00002170580<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Internal Ref: PT MDS<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Serial Number: C398PC00837<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Location: JAKARTA PULOGADUNG, GSK<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Country: Indonesia<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Short description:<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Printer unable to scan and printing<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Kind Regards<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Regional Service Desk<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> This is an automatically generated message - Please do not reply<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> directly to this email.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Please respond to <a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Ref:MSG64621535 Ricoh Europe Holdings PLC is a company registered in<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> England, under company number 06273215, with a registered office at 20<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Triton Street, London, NW1 3BF. The UK business of Ricoh Europe<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Holdings PLC is operated by: (i) Ricoh Europe PLC, a company<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> registered in England under company number 00720944, with a registered<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> company registered in England under company number 01271033, with a<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> 7YL; and (iii) Ricoh Capital Limited, a company registered in England<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> under company number 03001351, with a registered office at 20 Triton<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> Street, London, NW1 3BF Please consider the environment before<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">> printing this e-mail<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail<o:p></o:p></span></pre>
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