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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Hi All,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Information from my team is we have followed all the setting & configuration as per buildbook. We cannot support / access If the problem is in their network. So this is not in our area now. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>In local side, We will ask local haleon to check & report to their central team ya.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="_x0000_i1027" src="cid:image001.png@01D95E55.E96D5D30"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com> <br><b>Sent:</b> 24 March 2023 12:36<br><b>To:</b> Patricia Foong Swee See <Patricia.Foong@ricoh.com.my>; RES-BARCELONA-GSK <GSSC.GSK.Support@ricoh.es>; Henry Sutanto <henry.sutanto@moderndatasolusi.com><br><b>Cc:</b> ServiceNow <ricoheurope@service-now.com>; 'helpdesk@moderndatasolusi.com' <helpdesk@moderndatasolusi.com>; soenwono <soenwono@moderndatasolusi.com>; 'it.team@moderndatasolusi.com' <it.team@moderndatasolusi.com>; Sara Bulgarelli <Sara.Bulgarelli@ricoh-gs.com><br><b>Subject:</b> RE: GSK Indonesia INC00002170580 PT MDS SLA Breach<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;mso-fareast-language:EN-US'>Good morning all<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;mso-fareast-language:EN-US'>GSSC kindly see email below.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;color:black'>Best regards.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;color:black'>Heather Petersen<br></span><span lang=EN-GB style='font-size:11.0pt;color:black'>Regional Service Desk Incident Manager</span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;color:black'>Annuity and Service<o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='font-size:11.0pt;color:blue'><a href="mailto:Heather.petersen@ricoh-europe.com"><span style='color:blue'>Heather.petersen@ricoh-europe.com</span></a></span></u><span lang=EN-ZA style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt'><img border=0 width=401 height=87 style='width:4.177in;height:.9062in' id="Picture_x0020_2" src="cid:image002.png@01D95E55.E96D5D30"></span><span lang=EN-ZA style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> Thursday, 23 March 2023 16:59<br><b>To:</b> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> ServiceNow <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'it.team@moderndatasolusi.com' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>><br><b>Subject:</b> RE: GSK Indonesia INC00002170580 PT MDS SLA Breach<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span lang=EN-US style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang=EN-US><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear All, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please be informed that today is the bank day for Indonesia and will resume as usual tomorrow.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>As far as I know, PTM has went to site several times to get the device configured as per buildbook and yet GSSC is till not able to have the SLNX push down.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>GSSC team suspect that it could be the network issue and asking for network verification with the local IT, unfortunately the local IT is not able to do much help..this is what I was informed.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>And also not sure if setting of HTTPS has been done on the device which this portion will fall under PTM to do it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Nevertheless, I will follow up closely with Henry/Sun Sun.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Pak Henry/Sun Sun, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>I am demanding for an update <span style='background:yellow;mso-highlight:yellow'>before noon tomorrow (Friday)</span> to provide an update on this SLA Breach ticket and your respond is EXTREMELY POOR.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Is it so difficult to provide an update as I have made known to you that this is CRITICAL for many times and device needs to be up as soon as possible.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We are not able to update the central customer without your update and they will put the blame on Ricoh/PTM as “no respond”.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>If local IT not able to help us on the verification of their network, at least we could inform the central customer that issue is not from our side.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>27<sup>th</sup> and 28<sup>th</sup> Mar<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CEMEA-RSD-incident-management%40ricoh-europe.com%7Ce0b10b02ea8b4afa38d908db2baf33b1%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638151803718769007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=h5sfnlkLgGpC05dH7ko1EI6CPIXPHpQl33o7p1kVGUw%3D&reserved=0"><span 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src="cid:image003.jpg@01D95E55.E96D5D30"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br><b>Sent:</b> Thursday, March 23, 2023 1:56 PM<br><b>To:</b> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> ServiceNow <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'it.team@moderndatasolusi.com' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>><br><b>Subject:</b> RE: GSK Indonesia INC00002170580 PT MDS SLA Breach<br><b>Importance:</b> High<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>Hi Henry I need an urgent update on this INC - we have a meeting with the client this afternoon please. Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service Heather. petersen@ ricoh-europe. com -----Original <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><pre style='white-space:pre-wrap'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Hi Henry<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>I need an urgent update on this INC - we have a meeting with the client this afternoon please.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Thank you<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Best regards.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Heather Petersen<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Regional Service Desk Incident Manager<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Annuity and Service<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>-----Original Message-----<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>From: <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Sent: Thursday, 16 March 2023 09:37<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>To: EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Cc: ServiceNow <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'soenwono@moderndatasolusi.com' <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; 'it.team@moderndatasolusi.com' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Subject: Re: GSK Indonesia INC00002170580 PT MDS SLA Breach<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Hi Team,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Good Afternoon,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Just info, that our engineer already doing the configiration (March 15,2023), now we waiting from RES to push the SLNX (March 16, 2023).<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Henry<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>On 16-03-2023 14:27, EMEA-RSD-incident-management wrote:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Team<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kindly confirm when engineer will be onsite please.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Best regards.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Heather Petersen<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Regional Service Desk Incident Manager<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Annuity and Service<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: EMEA-RSD-incident-management<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Wednesday, 15 March 2023 10:30<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: ServiceNow <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>>;<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: GSK Indonesia INC00002170580 PT MDS SLA Breach<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Importance: High<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Team<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kindly advice when engineer will be onsite to attend to this Breached<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> INC please:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> INC00002170580<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 14-03-2023 04:43:08<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> C398PC00837<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer unable to scan and printing<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> PT MDS<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> INC50397911<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Best regards.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Heather Petersen<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Regional Service Desk Incident Manager<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Annuity and Service<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: IT Service Desk <<a href="mailto:ricoheurope@service-now.com">ricoheurope@service-now.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Wednesday, 15 March 2023 08:44<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: EMEA-RSD-incident-management<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>;<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: URGENT ACTION REQUIRED - GSK Indonesia INC00002170580 PT MDS<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> SLA Breach - NO REPLY ALERT<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear Ricoh Resolver Team,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Herewith you are informed that Incident record INC00002170580 has<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> breached its agreed resolution time. Incident will reach its deadline<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> at 15-03-2023 06:43:08 GMT.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please take action imminently to resolve the incident to avoid any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> further disruption to the customer. Failure of SLA could result in a<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> penalty!<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This incident has breached SLA, please provide the breached reason<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> along with any corrective action where applicable to<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com">EMEA-RSD-INCIDENT-MANAGEMENT@Ricoh-europe.com</a>.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Incident Number: INC00002170580<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal Ref: PT MDS<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Serial Number: C398PC00837<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Location: JAKARTA PULOGADUNG, GSK<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Country: Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Short description:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer unable to scan and printing<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind Regards<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Regional Service Desk<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This is an automatically generated message - Please do not reply<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> directly to this email.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please respond to <a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ref:MSG64621535 Ricoh Europe Holdings PLC is a company registered in<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> England, under company number 06273215, with a registered office at 20<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Triton Street, London, NW1 3BF. The UK business of Ricoh Europe<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Holdings PLC is operated by: (i) Ricoh Europe PLC, a company<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> registered in England under company number 00720944, with a registered<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> company registered in England under company number 01271033, with a<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 7YL; and (iii) Ricoh Capital Limited, a company registered in England<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> under company number 03001351, with a registered office at 20 Triton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Street, London, NW1 3BF Please consider the environment before<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> printing this e-mail<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail<o:p></o:p></span></pre></div></div></body></html>