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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Hi Pat,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Thank you for attaching the file.. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Hi Pak Henry & Erik,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>As per discussed, please assign engineer to the GSK site tomorrow ya and please follow all the necessary step ya.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Patricia has attach the information as well. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_5" src="cid:image004.png@01D96E09.97C1ECD0"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <Patricia.Foong@ricoh.com.my> <br><b>Sent:</b> 13 April 2023 12:13<br><b>To:</b> soenwono <soenwono@moderndatasolusi.com>; idris@moderndatasolusi.com; Erik Reinaldo <Erik@moderndatasolusi.com>; Henry Sutanto <henry.sutanto@moderndatasolusi.com><br><b>Cc:</b> yan@moderndatasolusi.com; 'Helpdesk' <helpdesk@moderndatasolusi.com>; 'Ely Rosa' <ely.rosa@moderndatasolusi.com>; it.team@moderndatasolusi.com<br><b>Subject:</b> RE: FW: GSK - technician to be sent out ASAP - URGENT Indonesia JKA<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please find the attachment as request and it is strange if you are telling me that you are not sure if you received the attachment.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>It is clearly shown as below in my initial email to you and please check with your IT to ensure this has been rectified.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><img border=0 width=993 height=244 style='width:10.3437in;height:2.5416in' id="Picture_x0020_4" src="cid:image001.png@01D96E09.97C1ECD0"></span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly CONFIRM when can an engineer/technician can be scheduled in order to inform GSSC team as well in advance.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Cheers.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="_x0000_i1027" src="cid:image003.jpg@01D96E09.97C1ECD0"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Thursday, April 13, 2023 12:39 PM<br><b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>; 'Helpdesk' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; 'Ely Rosa' <<a href="mailto:ely.rosa@moderndatasolusi.com">ely.rosa@moderndatasolusi.com</a>>; <a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br><b>Subject:</b> RE: FW: GSK - technician to be sent out ASAP - URGENT Indonesia JKA<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>Hi Pat, I am not sure I received the attachment in the previous email. can you attach it again please Also can you send the Firmware of MP 5002 please Technician will visit Haleon by tomorrow. Hi Pak Henry & Erik, As per discussed, please <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Pat,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>I am not sure I received the attachment in the previous email. can you attach it again please<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Also can you send the Firmware of MP 5002 please<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Technician will visit Haleon by tomorrow. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Pak Henry & Erik, <o:p></o:p></span></u></b></p><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>As per discussed, please assign your team to visit Haleon and follow this Steps for engineer:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>1. Check for custom firmware if present remove using attached procedure.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>2. Update firmware (and Java if present) to latest standard level.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>3. Contact GSSC whilst onsite to confirm device is set up correctly and firmware is acceptable.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> JKAMFP001<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Aficio MP 5002<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> W532M850037<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>10.237.250.228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Please remind them that Streamline should NOT be uninstalled and to contact GSSC at <a href="mailto:gssc.gsk.support@ricoh.es">gssc.gsk.support@ricoh.es</a> before leaving to confirm firmware is now at the correct level.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Please remind them to check if the “System home” button is disabled after the FW and Java update. If not, please ask them to hide it again.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Also, please confirm when will you send an engineer to perform this task and keep me informed of any progress so we can update our records.<o:p></o:p></span></pre><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_2" src="cid:image004.png@01D96E09.97C1ECD0"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 13 April 2023 9:30<br><b>To:</b> <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>; 'Helpdesk' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Ely Rosa <<a href="mailto:ely.rosa@moderndatasolusi.com">ely.rosa@moderndatasolusi.com</a>><br><b>Subject:</b> RE: FW: GSK - technician to be sent out ASAP - URGENT Indonesia JKA<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you Idris and please ensure that this is attended, when will an engineer be schedule to sit to perform this job.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly treat this as Urgent!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you in advance.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_3" src="cid:image003.jpg@01D96E09.97C1ECD0"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a> <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>> <br><b>Sent:</b> Thursday, April 13, 2023 10:16 AM<br><b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>; 'Helpdesk' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Ely Rosa <<a href="mailto:ely.rosa@moderndatasolusi.com">ely.rosa@moderndatasolusi.com</a>><br><b>Subject:</b> Re: FW: GSK - technician to be sent out ASAP - URGENT Indonesia JKA<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>Dear Pak Henry, If this process need Pak Erik , pls let him know to help dispatched techician asap. Thanks Idris On 2023-04-12 20: 09, Patricia Foong wrote: > Dear Sun Sun / Henry, good day. > > We are currently executing a project <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><pre style='white-space:pre-wrap'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Dear Pak Henry,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>If this process need Pak Erik , pls let him know to help dispatched <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>techician asap.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Thanks<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Idris<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>On 2023-04-12 20:09, Patricia Foong wrote:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear Sun Sun / Henry, good day.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> We are currently executing a project with GSK to migrate SNLX in the<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> cloud.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> As first step, thanks to GSSC in Barcelona, Spain, we are updating the<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Java and the firmware of the devices of GSK all around the world.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Whenever possible we proceed and perform it remotely however sometimes<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> this fails.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> In such case we will then need to send out e technician to perform the<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> activity on the device itself.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Yesterday, we got an issue on this printer when updating its firmware:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Country<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Site<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Site code<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Name<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Model SLNX<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Serial Number<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Current IP Address db<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Jakarta<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> JKA<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> JKAMFP001<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Aficio MP 5002<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> W532M850037<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 10.237.250.228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Could you please dispatch a technician to update the firmware and Java<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> (if present on the device) to the latest level manually?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please could you confirm the engineer(s) who will be attending the<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> site.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Steps for engineer<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 1. Check for custom firmware if present remove using<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> attached procedure.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 2. Update firmware (and Java if present) to latest standard<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> level.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 3. Contact GSSC whilst onsite to confirm device is set up<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> correctly and firmware is acceptable.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please remind them that Streamline should NOT be uninstalled and to<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contact GSSC at <a href="mailto:gssc.gsk.support@ricoh.es">gssc.gsk.support@ricoh.es</a> before leaving to confirm<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> firmware is now at the correct level.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please remind them to check if the “System home” button is<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> disabled after the FW and Java update. If not, please ask them to hide<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> it again.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Also, please confirm when will you send an engineer to perform this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> task and keep me informed of any progress so we can update our<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> records.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Any questions, please revert and this has to be done AS SOON AS<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> POSSIBLE please.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you in advance.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Advance Leave Notice: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Public Holiday: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Senior Global Account Coordinator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Business Operation Division<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Mobile Phone : +6016 410 4493<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> UG-D6, Level Upper Ground,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 40150 Shah Alam, Selangor,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Malaysia.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Service Hotline: 1300 88 8228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Website: <a href="http://www.ricoh.com.my">www.ricoh.com.my</a> [1]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [2]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> _This message together with any attachments is confidential and<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> intended solely for the person or entity to whom it is addressed. It<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contains information that is confidential and that may be legally<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> privileged. If you are not the intended recipient (or if you have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> received this message in error), please notify the sender immediately<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> by replying to this message and delete this e-mail (and any other<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> record of it) from your system. Please do not copy or use it for any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> purpose. Recipient is advised to check this email and any attachments<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> for the presence of trojans or viruses. The company accepts no<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> liability for any damage caused by any virus transmitted by this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email._<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Links:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ------<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [1] <a href="http://www.ricoh.com.my/">http://www.ricoh.com.my/</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [2] <a href="https://www.ricoh.com.my/">https://www.ricoh.com.my/</a><o:p></o:p></span></pre></div></body></html>