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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Dear Bro Sun2,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Silahkan dipercantik dengan Bahasa inggis, smoga Bahasa gw ga bikin roaming<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Update mengenai Haleon<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Problem :<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Printer pulmfp008 (MP 2555) <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>dengan IP Global (10.237.196.216) connection Error<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Keterangan :<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>1. Pulmfp002 : Printer RICOH lain dekat printer bermasalah<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Menggunakan IP Local (199.28.98.32)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>2. DS : Menggunakan IP Local (199.28.98.54)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Rangkuman Pengerjaan di Haleon<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>1. Mesin Ricoh pulmfp008 menggunakan Statik IP Global <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>(10.237.196.216) RTO untuk ping dari luar ataupun dari dalam<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>a. kita coba ping IP (10.237.196.216) ini melalui Pulmfp002 hasilnya <b><span style='color:red'>RTO</span></b><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>b. kita coba ping dari Pulmfp008 ke DS hasilnya <b><span style='color:red'>RTO / Failed</span></b><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>2. Mesin Ricoh pulmfp008 menggunakan DHCP IP Local (199.28.98.63)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>a. kita coba ping IP (199.28.98.63) ini melalui Pulmfp002 hasilnya <b>Reply<o:p></o:p></b></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>b. kita coba ping dari Pulmfp008 ke DS hasilnya <b>Reply / Success</b><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>3. Mesin Ricoh pulmfp008 menggunakan DHCP IP Statik (199.28.98.63)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>a. kita coba ping IP (199.28.98.63) ini melalui Pulmfp002 hasilnya <b>Reply<o:p></o:p></b></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>b. kita coba ping dari Pulmfp008 ke DS hasilnya <b>Reply / Success</b><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Analisa :<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Printer tidak bisa diakses karena koneksi printer bermasalah (bukan karena kerusakan hardware)<o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Printer pulmfp008 bisa terkoneksi jika menggunakan IP Local<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>dan menjadi Error jika menggunakan IP Global<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Solusinya :<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>1. Menggunakan IP Local untuk mesin pulmfp008 (199.28.98.63)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>2. menggunakan IP Global memungkinkan dengan analisa problem disebabkan karena kemungkinan pada router sudah didaftarkan pulmfp008 | IP 10.237.196.216 yang dimana mengunci mac address printer, hal ini menjadi bermasalah karena kita mengganti printer dengan backup unit yang di mana mac addressnya berbeda dengan yang sudah didaftarkan, solusinya adalah melakukan release settingan pada router global, mendaftarkan kembali dengan mac address printer backup kita (biasanya dibutuhkan restart router) – Pembuktiannya dibawah (padahal pada posisi ini printer belum dicolokin kabel lan)<o:p></o:p></span></p><p class=MsoNormal><img width=695 height=433 style='width:7.2416in;height:4.5083in' id="Picture_x0020_70" src="cid:image001.jpg@01D96EED.A1684510"><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Sekian informasinya<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Untuk saat ini bisa diinfokan ke Global bahwa kita setting IPnya menggunakan IP Local <b>199.28.98.63</b><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Seharusnya sudah bisa di remote<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Terima kasih,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'>Note : Terima Kasih @imam.azhar atas supportnya hari ini<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt'><img width=241 height=238 style='width:2.5083in;height:2.4833in' id="Picture_x0020_69" src="cid:image004.jpg@01D96EED.A1684510"><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RES-Barcelona-Haleon <Haleon.support@ricoh.es> <br><b>Sent:</b> 05 April 2023 20:52<br><b>To:</b> Patricia Foong Swee See <Patricia.Foong@ricoh.com.my><br><b>Cc:</b> Erik Reinaldo <Erik@moderndatasolusi.com>; 'Yan Budiman' <yan@moderndatasolusi.com>; imam.azhar@moderndatasolusi.com; #haleon-imacd <haleon-imacd@ricoh-europe.com>; #RES-Barcelona-Haleon <Haleon.support@ricoh.es>; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; soenwono <soenwono@moderndatasolusi.com><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=msipheader18ea1115 align=center style='margin:0cm;text-align:center'><span lang=ES style='color:black'>Internal</span><span lang=ES><o:p></o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt;mso-fareast-language:EN-US'>Hi Patricia, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'>Is a official RITM when a field tech install move or do action on printers need to communicate it with us anyway, write us the mail and wait for answer is the standard action.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'>Without VM going to be minimal support but if they solve the Network issue the check on our side will be minimal.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'>In case of more trouble with the printer the escalation point for Hardware is not us.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'>Requirement is like always Build Book, device ready and available and accessible, Ricoh rules followed, network with correct settings(this is client side).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'>If one of requirement is missing we can’t fix it remotely or be aware of why is not working.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=FR style='font-family:"Arial",sans-serif'>Julien Franco Alain, Perego</span></b><span lang=FR style='font-family:"Arial",sans-serif'><br></span><span lang=EN-GB style='font-family:"Arial",sans-serif'>Technical Support Specialist L2<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Global Solution Support Centre<span style='color:black'><br><b><br>Ricoh Spain S.L.U.</b><br></span><u><span style='color:blue'><br></span></u></span><a href="http://www.ricoh.es/"><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="_x0000_i1092" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br></span><u><span lang=EN-GB style='font-size:11.0pt;color:blue'><br></span></u><span lang=ES style='font-size:11.0pt'><a href="http://www.facebook.com/ricohspain"><span lang=EN-GB style='color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_65" src="cid:image009.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:blue'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.twitter.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_66" src="cid:image010.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.youtube.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_67" src="cid:image011.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_64" src="cid:image012.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> miércoles, 5 de abril de 2023 15:10<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Julien Franco Alain Perego <<a href="mailto:Julien.Perego@ricoh.es">Julien.Perego@ricoh.es</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=ES><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=EN-US style='color:black'>Internal<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span lang=EN-US style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang=EN-US><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Again, thanks Julien</span><span lang=EN-US style='font-size:11.0pt;font-family:"Segoe UI Emoji",sans-serif'>😊</span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>In order to make things more effective, may I request GSSC to standby this date and time as mentioned below and let PTM carry out the necessary action as suggested by GSSC?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Should there is any support needed or error, PTM can go back to GSSC without delay rather going back to the site again.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Will that feasible please and sorry to ask for extensive support as bottom is to assist the partner and conclude if it is network issue so that we could move forward.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear PTM team,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly ENSURE that you carry out the testing as suggesting by GSSC and be thorough, otherwise we are not able to do any help remotely.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_63" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>> <br><b>Sent:</b> Wednesday, April 5, 2023 8:53 PM<br><b>To:</b> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Julien Franco Alain Perego <<a href="mailto:Julien.Perego@ricoh.es">Julien.Perego@ricoh.es</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p align=center style='margin:5.0pt;text-align:center'><span lang=EN-US style='color:black'>Internal<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you so much <a href="mailto:Julien.Perego@ricoh.es" id=OWAAM77B95FE446EB4A5E91959E13F8BD0004><span style='text-decoration:none'>@Julien Franco Alain Perego</span></a> for the advise/info. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi <a href="mailto:soenwono@moderndatasolusi.com" id=OWAAM79B8A8E609934FEDAB58443DF746031D><span style='text-decoration:none'>@Soenwono</span></a>, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please see GSSC response below. <o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:PL'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Irena Kniazielska</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><br><span style='color:black'>Global Account Administrator</span><br><b><span style='color:black'>Ricoh Business Services Polska Sp. z o.o.</span></b><br><span style='color:black'>Olivia Business Centre</span><br><span style='color:black'>Al. Grunwaldzka 472C</span><br><span style='color:black'>80-309</span> Gdansk<br><span style='color:black'>Poland</span><u><span style='color:blue'><br></span><span style='color:#4472C4'>irena.kniazielska</span></u></span><span lang=PL style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang=EN-GB style='color:#4472C4'>@ricoh-europe.com</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><br><u><a href="http://www.ricoh-europe.com/"><span style='color:#4472C4'>www.ricoh-europe.com</span></a></u></span><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'>Annual leave planned:</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'> </span><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><a href="http://www.ricoh-europe.com/"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_59" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.facebook.com/ricoheurope"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_60" src="cid:image009.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> <a href="http://www.twitter.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_61" src="cid:image010.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_62" src="cid:image011.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> </span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>> <br><b>Sent:</b> Wednesday, April 5, 2023 2:45 PM<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=msipheader18ea1115 align=center style='margin:0cm;text-align:center'><span lang=ES style='color:black'>Internal</span><span lang=ES><o:p></o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>We don’t have Access to our VM on Haleon.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>The SN </span><span lang=EN-US style='font-size:11.0pt;color:black;background:white'>C398PC00837 with IP 10.237.196.216 is not reachable by the SLNX servers. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=496 height=148 style='width:5.1666in;height:1.5416in' id="Picture_x0020_58" src="cid:image014.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Basics stuff and basic checks need to be done as always.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Check if the device is connected to the network if the IP is configured well.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Try to do a Ping from the device to the server or gateway and see if answer or not.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>The local DS is with IP 199.28.98.54 if can help.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Off course if the device is not able to communicate well on network or is a Network issue or Hardware issue on Network card. I suppose the Field tech are able to test it with a cross cable and confirm it. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=FR style='font-family:"Arial",sans-serif'>Julien Franco Alain, Perego</span></b><span lang=FR style='font-family:"Arial",sans-serif'><br></span><span lang=EN-GB style='font-family:"Arial",sans-serif'>Technical Support Specialist L2<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Global Solution Support Centre<span style='color:black'><br><b><br>Ricoh Spain S.L.U.</b><br></span><u><span style='color:blue'><br></span></u></span><a href="http://www.ricoh.es/"><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_57" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br></span><u><span lang=EN-GB style='font-size:11.0pt;color:blue'><br></span></u><span lang=ES style='font-size:11.0pt'><a href="http://www.facebook.com/ricohspain"><span lang=EN-GB style='color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_54" src="cid:image009.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:blue'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.twitter.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_55" src="cid:image010.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.youtube.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_56" src="cid:image011.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_53" src="cid:image012.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>> <br><b>Sent:</b> miércoles, 5 de abril de 2023 13:03<br><b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=ES><o:p> </o:p></span></p><p align=center style='margin:5.0pt;text-align:center'><span lang=EN-US style='color:black'>Internal<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi <a href="mailto:Haleon.support@ricoh.es" id=OWAAMFE1D6392DA884A988FABCDCE3F3D8EDF><span style='text-decoration:none'>@#RES-Barcelona-Haleon</span></a>,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We need your help – if you can - with this request,. The task is <a href="https://haleon.service-now.com/sc_task.do?sys_id=630142bf1b152dd0351f2028bd4bcb94&sysparm_record_target=sc_task&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=request_item%3Dbfb97a011b992d5097082028bd4bcbb3%5EORDERBYDESCnumber"><span style='color:#303A46'>SCTASK0577115</span></a> .<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>The technician will attend again the site PUL, in Indonesia on <b>Monday 10<sup>th</sup> April (10am -4pm local time)</b> to again try configuring the device. They need your support when on site. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Serial number: <span style='color:black;background:white'>C398PC00837. </span><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>They informed the device has been set up according to Haleon Build Book. They confirmed they see the streamline unit (the customer as well) when log in. They are confused as why this is not visible by Global team and don’t know what else needs to be done?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Also their assumption is there might be a problem with the port/ network. They have asked local customer to verify. The local customer has not yet provided the information to them.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Below is screenshot provided by partner:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:PL'><img border=0 width=649 height=381 style='width:6.7583in;height:3.9666in' id="Picture_x0020_52" src="cid:image015.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Would you be so kind and advise and confirm they can reach you on Monday 10<sup>th</sup> April (10am-4pm local time) when the tech will be on site? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you in advance.<o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:PL'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Irena Kniazielska</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><br><span style='color:black'>Global Account Administrator</span><br><b><span style='color:black'>Ricoh Business Services Polska Sp. z o.o.</span></b><br><span style='color:black'>Olivia Business Centre</span><br><span style='color:black'>Al. Grunwaldzka 472C</span><br><span style='color:black'>80-309</span> Gdansk<br><span style='color:black'>Poland</span><u><span style='color:blue'><br></span><span style='color:#4472C4'>irena.kniazielska</span></u></span><span lang=PL style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang=EN-GB style='color:#4472C4'>@ricoh-europe.com</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><br><u><a href="http://www.ricoh-europe.com/"><span style='color:#4472C4'>www.ricoh-europe.com</span></a></u></span><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'>Annual leave planned:</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'> </span><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><a href="http://www.ricoh-europe.com/"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_48" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.facebook.com/ricoheurope"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_49" src="cid:image009.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> <a href="http://www.twitter.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_50" src="cid:image010.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_51" src="cid:image011.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> </span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Monday, April 3, 2023 10:57 AM<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi All,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please find the clearer picture at the attachment file. we also confused why you cannot reach the unit as we already tried & followed all the instruction as per guidance & buildbook . <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Can we set up a call when my IT / engineer team is on Haleon site or maybe can you guide us step by step on what should we do. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_47" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>> <br><b>Sent:</b> 31 March 2023 21:22<br><b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p align=center style='margin:5.0pt;text-align:center'><span lang=EN-US style='color:blue'>In-Confidence<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi All, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="mailto:soenwono@moderndatasolusi.com" id=OWAAMA7F9127F30B84AE2A69EAF7A3D8AD3DA><span style='text-decoration:none'>@soenwono</span></a>Please provide us with an update by Monday 10:30 CET if this network issue on customer site, having no local IT support or the issue is we don’t know how to set it up. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you in advance. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:PL'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Irena Kniazielska</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><br><span style='color:black'>Global Account Administrator</span><br><b><span style='color:black'>Ricoh Business Services Polska Sp. z o.o.</span></b><br><span style='color:black'>Olivia Business Centre</span><br><span style='color:black'>Al. Grunwaldzka 472C</span><br><span style='color:black'>80-309</span> Gdansk<br><span style='color:black'>Poland</span><u><span style='color:blue'><br></span><span style='color:#4472C4'>irena.kniazielska</span></u></span><span lang=PL style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang=EN-GB style='color:#4472C4'>@ricoh-europe.com</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><br><u><a href="http://www.ricoh-europe.com/"><span style='color:#4472C4'>www.ricoh-europe.com</span></a></u></span><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'>Annual leave planned:</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'> </span><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><a href="http://www.ricoh-europe.com/"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_43" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.facebook.com/ricoheurope"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_44" src="cid:image009.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> <a href="http://www.twitter.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_45" src="cid:image010.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_46" src="cid:image011.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> </span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> Friday, March 31, 2023 9:59 AM<br><b>To:</b> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span lang=EN-US style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang=EN-US><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun and Henry,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Can you please do as what GSSC advise if you are still at site.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please take a clearer photo so that we could zoom in to check the necessary.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>DO not leave the site under GSSC has done the necessaries.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Again, are you working with the local IT on the network verifications or your IT team?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly advise…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>27<sup>th</sup> and 28<sup>th</sup> Mar<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_42" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>> <br><b>Sent:</b> Friday, March 31, 2023 3:27 PM<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=msipheader75a20e01 align=center style='margin:0cm;text-align:center'><span lang=ES style='color:blue'>In-Confidence</span><span lang=ES><o:p></o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Not seems the device is reachable for check.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>The photo sent have a very poor quality not possible to see the parameters and we don’t have clue of correct way for do it on the device.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Please be sure the device is reachable and online for make a try to add it on at remote and see if the change is effective or not.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=FR style='font-family:"Arial",sans-serif'>Julien Franco Alain, Perego</span></b><span lang=FR style='font-family:"Arial",sans-serif'><br></span><span lang=EN-GB style='font-family:"Arial",sans-serif'>Technical Support Specialist L2<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Global Solution Support Centre<span style='color:black'><br><b><br>Ricoh Spain S.L.U.</b><br></span><u><span style='color:blue'><br></span></u></span><a href="http://www.ricoh.es/"><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_41" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br></span><u><span lang=EN-GB style='font-size:11.0pt;color:blue'><br></span></u><span lang=ES style='font-size:11.0pt'><a href="http://www.facebook.com/ricohspain"><span lang=EN-GB style='color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_38" src="cid:image009.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:blue'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.twitter.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_39" src="cid:image010.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.youtube.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_40" src="cid:image011.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="_x0000_i1061" src="cid:image012.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> viernes, 31 de marzo de 2023 9:14<br><b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; <a href="mailto:imam.azhar@moderndatasolusi.com">imam.azhar@moderndatasolusi.com</a><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=ES><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi All,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>This morning our IT team has set the HTTPS on the RICOH unit. picture below. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>While my IT team still in Haleon site, can you check if all is working well now please.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><img border=0 width=339 height=191 style='width:3.5333in;height:1.9916in' id="Picture_x0020_36" src="cid:image017.jpg@01D96EEC.DDB69D10"><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><div><p class=MsoNormal><img border=0 width=341 height=191 style='width:3.55in;height:1.9916in' id="Picture_x0020_37" src="cid:image018.jpg@01D96EEC.DDB69D10"><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_34" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 30 March 2023 23:35<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; '#haleon-imacd' <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you for your reply and getting your IT head involvement should happen much earlier and not only now.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We look forward to your update tomorrow.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>27<sup>th</sup> and 28<sup>th</sup> Mar<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_33" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Friday, March 31, 2023 12:30 AM<br><b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; '#haleon-imacd' <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi All,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Sorry for my late responds. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>First, I have discussed with my IT head and will assign his IT team to visit Haleon tomorrow on Friday, 31<sup>st</sup> March to try and check the HTTPS on the RICOH unit. hopefully it can solve the issue that Central team is facing. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Also other information that I heard is there is some network issue in Haleon and I’ve tried to contact the Local PIC – Pak Fatah but there is no responds. Let us check & get more detail when my IT team visit Haleon tomorrow. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Second, I will ask my marketing team to check to RICOH on below IBS license using EMEA EDP code. I will come back to you if there is any questions. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=1017 style='width:763.0pt;margin-left:-.15pt;border-collapse:collapse'><tr style='height:30.0pt'><td width=89 style='width:67.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>EMEA EDP Code<o:p></o:p></span></b></p></td><td width=84 style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>RAC EDP Code<o:p></o:p></span></b></p></td><td width=84 style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>APAC EDP Code<o:p></o:p></span></b></p></td><td width=84 style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>Japan EDP Code<o:p></o:p></span></b></p></td><td width=84 style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>China EDP Code<o:p></o:p></span></b></p></td><td width=84 style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>Korea EDP Code<o:p></o:p></span></b></p></td><td width=419 style='width:314.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>Description<o:p></o:p></span></b></p></td><td width=89 style='width:67.0pt;border:solid windowtext 1.0pt;border-left:none;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:30.0pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>Indonesia<o:p></o:p></span></b></p></td></tr><tr style='height:12.75pt'><td width=509 nowrap colspan=6 rowspan=2 style='width:382.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid black 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC (EDP code must be compatibe with the device selected)<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;background:red;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>VM Card<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;background:red;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>Memory Unit<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>926601<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>IBS Web Based Licence<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'> <o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'> <o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'> <o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'> <o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'> <o:p></o:p></span></b></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'> <o:p></o:p></span></b></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:11.0pt;color:black'>IBS Minimum Configuration<o:p></o:p></span></b></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><b><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></b></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>981427<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>IBS Support 1Y<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>981428<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>IBS Support 2Y<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>981429<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>IBS Support 3Y<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>981430<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>IBS Support 4Y<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>981431<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=84 nowrap valign=bottom style='width:63.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>TBC<o:p></o:p></span></p></td><td width=419 nowrap valign=bottom style='width:314.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;color:black'>IBS Support 5Y<o:p></o:p></span></p></td><td width=89 nowrap valign=bottom style='width:67.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'><p class=MsoNormal><span style='font-size:11.0pt;color:black'>TBC <o:p></o:p></span></p></td></tr><tr style='height:12.75pt'><td width=89 nowrap valign=bottom style='width:67.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=84 nowrap valign=bottom style='width:63.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=419 nowrap valign=bottom style='width:314.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td><td width=89 nowrap valign=bottom style='width:67.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.75pt'></td></tr></table><p class=MsoNormal><span style='font-size:11.0pt'> </span><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_32" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 29 March 2023 16:13<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Do you have any questions to procure the <u><span style='background:yellow;mso-highlight:yellow'>IBS license and the maintenance</span></u> for the loaner unit?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Can we move this fast please?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>27<sup>th</sup> and 28<sup>th</sup> Mar<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_31" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>> <br><b>Sent:</b> Wednesday, March 29, 2023 4:50 PM<br><b>To:</b> Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<br><b>Importance:</b> High<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi <a href="mailto:henry.sutanto@moderndatasolusi.com" id=OWAAM621F03680CC14612B38208258935DC5C><span style='text-decoration:none'>@'Henry Sutanto'</span></a> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We still have not received confirmation if the device configuration of @remote is on HTTPS?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Have you also confirmed with local IT if there’s network issue at the site? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>This request has been raised a month ago and we still don’t have a clear response from you as to why this device is not working.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please note that the customer is not able to use the device is affecting their daily business. <b>Please treat this as a priority.</b><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Could you please provide an update on this request <b>today </b>please, latest tomorrow, 30 March 2023.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hi <a href="mailto:soenwono@moderndatasolusi.com" id=OWAAM528AEE9332D1497A9D89C921A2ECFCA5><span style='text-decoration:none'>@Soenwono</span></a>,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Could you please order IBS for the loaner device, as per Sara email below, and the maintenance license as soon as possible. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Could you please provide <u>a quote for the IBS and maintenance license</u>, and I will then forward to customer to raise the PO. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you in advance. <o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:PL'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Irena Kniazielska</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><br><span style='color:black'>Global Account Administrator</span><br><b><span style='color:black'>Ricoh Business Services Polska Sp. z o.o.</span></b><br><span style='color:black'>Olivia Business Centre</span><br><span style='color:black'>Al. Grunwaldzka 472C</span><br><span style='color:black'>80-309</span> Gdansk<br><span style='color:black'>Poland</span><u><span style='color:blue'><br></span><span style='color:#4472C4'>irena.kniazielska</span></u></span><span lang=PL style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang=EN-GB style='color:#4472C4'>@ricoh-europe.com</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><br><u><a href="http://www.ricoh-europe.com/"><span style='color:#4472C4'>www.ricoh-europe.com</span></a></u></span><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'>Annual leave planned:</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'> </span><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><a href="http://www.ricoh-europe.com/"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_27" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.facebook.com/ricoheurope"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_28" src="cid:image009.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> <a href="http://www.twitter.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_29" src="cid:image010.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_30" src="cid:image011.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> </span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>> <br><b>Sent:</b> Monday, March 27, 2023 4:41 PM<br><b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Tim Brooks <<a href="mailto:Tim.Brooks@ricoh-europe.com">Tim.Brooks@ricoh-europe.com</a>>; Jenny Carlin <<a href="mailto:Jenny.Carlin@ricoh-gs.com">Jenny.Carlin@ricoh-gs.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Hi All<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>As you may understand, we cannot ask our customer to purchase an IBS licence today and another one in 6 months to go with the permanent units<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>I have engaged with some SW SMEs and I have been informed that we can move the licence from one device to another if we include the maintenance licence as well.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>As an exception, I then ask you to proceed as it follows:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l2 level1 lfo1'><span lang=EN-GB style='font-family:"Arial",sans-serif'><a href="mailto:soenwono@moderndatasolusi.com" id=OWAAMA01482A1EA8E407E953B2C38FBE9D841><span style='text-decoration:none'>@Soenwono</span></a> please ensure that <b><u>we order the IBS licence together with the maintenance one</u></b> for the loan device<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l2 level1 lfo1'><span lang=EN-GB style='font-family:"Arial",sans-serif'><a href="mailto:Haleon.support@ricoh.es" id=OWAAMD8244E245C844E3EA14915EEF787DDD5><span style='text-decoration:none'>@#RES-Barcelona-Haleon</span></a> I will send separately an email with the manuals showing you how to move the licences between units. Once the new devices are delivered, we can perform the transfer.<o:p></o:p></span></li></ul><p class=MsoListParagraph><span lang=EN-GB style='font-family:"Arial",sans-serif'>If you have got any concerns please share them now.<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l2 level1 lfo1'><span lang=EN-GB style='font-family:"Arial",sans-serif'><a href="mailto:Patricia.Foong@ricoh.com.my" id=OWAAM7CB7D0E8FBC1493F8E041241F2889E7B><span style='text-decoration:none'>@Patricia Foong Swee See</span></a> and <a href="mailto:haleon-imacd@ricoh-europe.com" id=OWAAM35829874E70A4A1EB23E818B27392279><span style='text-decoration:none'>@#haleon-imacd</span></a> please support our local partner to proceed ASAP<o:p></o:p></span></li></ul><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Tomorrow I will inform the central customer<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Kind Regards</span><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'> </span></b><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Sara Bulgarelli</span></b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>Global Service Manager<br>Annuity & Service</span><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>Ricoh Europe PLC</span></b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>20 Triton Street, <br>London, NW1 3BF <br>UK <br>Tel: +44 (0) 203 033 3503 </span><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Mob: +39 3477899970<br>VoIP Ext: 1003503</span><u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue'><br></span></u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><a href="mailto:Sara.Bulgarelli@ricoh-gs.com" title="mailto:Sara.Bulgarelli@ricoh-gs.com"><span style='color:#954F72'>Sara.Bulgarelli@ricoh-gs.com</span></a></span><u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue'><br><a href="http://www.ricoh-europe.com/" title="URL originale:
http://www.ricoh-europe.com/
Fare clic per aprire il collegamento.">www.ricoh-europe.com</a></span></u><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:blue'> </span><span lang=EN-US style='font-size:10.5pt;font-family:DengXian;color:black'><o:p></o:p></span></p><p class=MsoNormal><a href="http://www.ricoh-europe.com/" title="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=04%7C01%7Csara.bulgarelli%40ricoh-gs.com%7C81614e4b5ab143b2bf3208d9c5dd4d10%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C637758376596917617%7CUnknown%7CTWFpbGZsb"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_26" src="cid:image019.png@01D96EEC.DDB69D10" alt="signature_2134062342"></span></a><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> 15 March 2023 12:40<br><b>To:</b> Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Karl Blower <<a href="mailto:Karl.Blower@ricoh-gs.com">Karl.Blower@ricoh-gs.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Tim Brooks <<a href="mailto:Tim.Brooks@ricoh-europe.com">Tim.Brooks@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Sara,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>To clarify:<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>The MP 301 broke down around Early 2020. And we replaced it with a backup unit MP 3353. (at that time was still under GSK entity)<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>The MP 301 is at our warehouse now with the condition still broke down as it is and we are planning to return back to Haleon<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>The problem of MP 301 was a paper jam error due to duplex unit broken and also some parts in exit unit is broken so we decide it to replace it with MP 3353 with IBS license. So customer use this unit MP 3353 from early 2020 – early 2023. And now this unit MP 3353 also broke down. So we replace it again with MP 2555<o:p></o:p></span></li></ul><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>local Haleon informed me that they are requesting 3 new unit IMC 6000 via servicenow portal.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Now can we focus on what we need to do with MP 2555 + IBS license?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>I already discussed with local Haleon and they said they are okay if they need to buy IBS license for MP 2555 while waiting the new units to be installed. the availability of new unit will be around 6 months after we get a PO / signed work order. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hopefully my explanation is clear. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_25" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>> <br><b>Sent:</b> 15 March 2023 2:28<br><b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Karl Blower <<a href="mailto:Karl.Blower@ricoh-gs.com">Karl.Blower@ricoh-gs.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Tim Brooks <<a href="mailto:Tim.Brooks@ricoh-europe.com">Tim.Brooks@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Hi Pat and all<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>To be honest, the below is getting a bit confusing and it is not clear how and when the device actually broke down. Furthermore if the issue is related to a broken part, caused by a possible customer damage, this should have been handled differently from the beginning.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Now, if the device can be repaired and it can be returned to local customer in good working conditions, then a new IBS will not be needed as the loan unit is to be in place temporarily. Please confirm IF and WHEN the MP301 can be returned.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>If the device is not repairable, we will need to ask customer to raise an IMACD accordingly<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Kind Regards</span><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'> </span></b><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Sara Bulgarelli</span></b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>Global Service Manager<br>Annuity & Service</span><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>Ricoh Europe PLC</span></b><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br>20 Triton Street, <br>London, NW1 3BF <br>UK <br>Tel: +44 (0) 203 033 3503 </span><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Mob: +39 3477899970<br>VoIP Ext: 1003503</span><u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue'><br></span></u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><a href="mailto:Sara.Bulgarelli@ricoh-gs.com" title="mailto:Sara.Bulgarelli@ricoh-gs.com"><span style='color:#954F72'>Sara.Bulgarelli@ricoh-gs.com</span></a></span><u><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue'><br><a href="http://www.ricoh-europe.com/" title="URL originale:
http://www.ricoh-europe.com/
Fare clic per aprire il collegamento.">www.ricoh-europe.com</a></span></u><span lang=EN-US style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:blue'> </span><span lang=EN-US style='font-size:10.5pt;font-family:DengXian;color:black'><o:p></o:p></span></p><p class=MsoNormal><a href="http://www.ricoh-europe.com/" title="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=04%7C01%7Csara.bulgarelli%40ricoh-gs.com%7C81614e4b5ab143b2bf3208d9c5dd4d10%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C637758376596917617%7CUnknown%7CTWFpbGZsb"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Immagine_x0020_1" src="cid:image019.png@01D96EEC.DDB69D10" alt="signature_2134062342"></span></a><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 14 March 2023 14:00<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; Karl Blower <<a href="mailto:Karl.Blower@ricoh-gs.com">Karl.Blower@ricoh-gs.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span lang=EN-US style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang=EN-US><o:p></o:p></span></p></div><div><p class=MsoNormal><u><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun</span></u><span lang=EN-US style='font-size:11.0pt'>, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you for your reply and I appreciate for furnishing the information across.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Based on your reply, this does not justify for the customer to get a new device but to try to replace the required spare parts.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Unless you declare the device is totally DEAD or the model is EOL where spare parts is not available.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>You also mentioned that the device (MP 301) was down since 2020 and why PTM keeping for 2 years+? It does not make sense at all where you are not repairing it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Have any communication been informed to the local customer that it is not repairable so that a new requisition can be raised while a loaner is in place?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><u><span lang=EN-US style='font-size:11.0pt'>Dear Sara</span></u><span lang=EN-US style='font-size:11.0pt'>, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Can you please provide advise how should be go about it? Device is less than 7 years and loaner in place now but without IBS as it is non transferrable whereby it has to be purchased.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Alternatively, convince the customer to raise an IMAC-D to get a new device since it has been over utilized.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Looking forward to hearing from you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Cheers.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_23" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Tuesday, March 14, 2023 6:11 PM<br><b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; '#haleon-imacd' <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; Karl Blower <<a href="mailto:Karl.Blower@ricoh-gs.com">Karl.Blower@ricoh-gs.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Pat,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Here is some information that you ask for:<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>The MP 301 broke down around Early 2020. And we replaced it with a backup unit MP 3353. (this time is still under GSK). <o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>The problem of MP 301 was a paper jam error due to duplex unit broken and also some part in exit unit is broken so we decide it to replace it with MP 3353. <o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>The MP 301 is at our warehouse now and we are planning to return back to Haleon within this week<o:p></o:p></span></li></ul><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_21" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 14 March 2023 13:26<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Sara Bulgarelli <<a href="mailto:Sara.Bulgarelli@ricoh-gs.com">Sara.Bulgarelli@ricoh-gs.com</a>>; Karl Blower <<a href="mailto:Karl.Blower@ricoh-gs.com">Karl.Blower@ricoh-gs.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun and Pak Henry, good day<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you for today’s call and below is what been discussed in <span style='color:red'>RED</span> and do provide your further update :<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><u><span lang=EN-US style='font-size:11.0pt;color:white;background:navy;mso-highlight:navy'>MP 301 (spoilt unit)</span></u><u><span lang=EN-US style='font-size:11.0pt;color:white'><o:p></o:p></span></u></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0cm' start=1 type=1><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo3'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>Where</span><span lang=EN-US style='font-size:11.0pt'> is the device of MP 301 now? Has it been returned to GSK or CH/Haleon? Or the device is with PTM? Since it is purchase by GSK, it is OWNED by GSK and why PTM kept it?<o:p></o:p></span></li></ol><p class=MsoNormal style='text-indent:18.0pt'><span lang=EN-US style='font-size:11.0pt;color:red'> PTM : Device owned and purchased by GSK was back in 2018 and was migrated to Haleon last year Q4 if not mistaken. <b><u>It is owned by Haleon now technically</u>.<o:p></o:p></b></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:red'> The spoilt unit is in PTM warehouse and they are co-ordinating to return to Haleon by this week, to be reconfirmed.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:red'> When was the device broke done and which part was broken or faulty? <b><u>Pak Hendry/Sun Sun to advise today, before 5pm Malaysia time.</u></b></span><b><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:red'> In Pulogadung, currently we have GSK and Haleon where there were only GSK in the early days.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:2.25pt'><b><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'> 2)<span style='color:#C55A11'> When</span> was it happened? Before or after the migration? <span style='color:red'><o:p></o:p></span></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:red'> PTM : Before the migration to Haleon.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:red'><o:p> </o:p></span></p><ol style='margin-top:0cm' start=3 type=1><li class=MsoListParagraph style='color:red;margin-left:0cm;mso-list:l4 level1 lfo4'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>What is the actual root caused </span><span lang=EN-US style='font-size:11.0pt;color:windowtext'>that the device is faulty or non repairable? </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></li></ol><p class=MsoListParagraph><b><span lang=EN-US style='font-size:11.0pt;color:red'>Pak Hendry/Sun Sun to advise today, before 5pm Malaysia time.<o:p></o:p></span></b></p><p class=MsoListParagraph><b><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></b></p><ol style='margin-top:0cm' start=4 type=1><li class=MsoListParagraph style='color:red;margin-left:0cm;mso-list:l4 level1 lfo4'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>Who</span><span lang=EN-US style='font-size:11.0pt;color:windowtext'> broke the cover ? GSK or CH/Haleon or PTM? </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></li></ol><p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;color:red'>PTM : Not caused by PTM but the customer, due to over utilization on the device<o:p></o:p></span></p><p class=MsoNormal style='margin-left:2.25pt'><b><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></b></p><ol style='margin-top:0cm' start=5 type=1><li class=MsoListParagraph style='margin-left:0cm;mso-list:l4 level1 lfo4'><span lang=EN-US style='font-size:11.0pt'>There is <span style='color:#C55A11'>no physical move </span>from GSK to CH/Haleon for MP 301, am I correct? <o:p></o:p></span></li></ol><p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;color:red'>PTM : Yes, no physical move involved as the unit still located in the same location and only migration to Haleon entity<o:p></o:p></span></p><p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;color:red'><o:p> </o:p></span></p><ol style='margin-top:0cm' start=6 type=1><li class=MsoListParagraph style='margin-left:0cm;mso-list:l4 level1 lfo4'><u><span lang=EN-US style='font-size:11.0pt'>Confirm</span></u><span lang=EN-US style='font-size:11.0pt'> if a technician can be on site to configure the loaner as per build book tomorrow, 14<sup>th</sup> Mar ? If not <u>when</u> as customer is getting upset on this ticket is not able to fulfill and closed out<o:p></o:p></span></li></ol><p class=MsoNormal style='margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;color:red'>PTM advise that a technician will be sent to site tomorrow 15<sup>th</sup> (Wed) and ETA 10am Jakarta time.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;color:red'><o:p> </o:p></span></p><p class=MsoNormal><u><span lang=EN-US style='font-size:11.0pt'>Dear Sara/Karl</span></u><span lang=EN-US style='font-size:11.0pt'>, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>According to local customer, they are keen to purchase the IBS locally and in order for PTM to prepare to quote, they wish to find out what is the pricing to GSK.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>As you can see in the pricing file, Indonesia is <span style='background:yellow;mso-highlight:yellow'>“TBC”.</span><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>And are you able to advise what are the edp codes will be involved for purchase of IBS please.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Irena, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Is there any questions from your side please.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Looking forward to your kind reply.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:red'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><img border=0 width=999 height=375 style='width:10.4083in;height:3.9083in' id="Picture_x0020_22" src="cid:image020.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-size:11.0pt;color:red'> </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=DE style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_20" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <br><b>Sent:</b> Monday, March 13, 2023 9:09 PM<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Karl Blower <<a href="mailto:Karl.Blower@ricoh-gs.com">Karl.Blower@ricoh-gs.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia-URGENT!!<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>URGENT!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We need more clarity on this topic, otherwise we are going no where and not able to resolve this ticket.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0cm' start=1 type=1><li class=MsoListParagraph style='margin-left:0cm;mso-list:l5 level1 lfo5'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>Where</span><span lang=EN-US style='font-size:11.0pt'> is the device of MP 301 now? Has it been returned to GSK or CH/Haleon? Or the device is with PTM? Since it is purchase by GSK, it is OWNED by GSK and why PTM kept it?<o:p></o:p></span></li><li class=MsoListParagraph style='color:red;margin-left:0cm;mso-list:l5 level1 lfo5'><span lang=EN-US style='font-size:11.0pt;color:windowtext'>Is the device </span><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>not repairable</span><span lang=EN-US style='font-size:11.0pt;color:windowtext'>? </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></li><li class=MsoListParagraph style='color:red;margin-left:0cm;mso-list:l5 level1 lfo5'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>Who</span><span lang=EN-US style='font-size:11.0pt;color:windowtext'> broke the cover ? GSK or CH/Haleon or PTM? </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></li><li class=MsoListParagraph style='color:red;margin-left:0cm;mso-list:l5 level1 lfo5'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>What is the actual root caused </span><span lang=EN-US style='font-size:11.0pt;color:windowtext'>that the device is faulty or non repairable? </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></li><li class=MsoListParagraph style='color:red;margin-left:0cm;mso-list:l5 level1 lfo5'><span lang=EN-US style='font-size:11.0pt;color:#C55A11'>When</span><span lang=EN-US style='font-size:11.0pt;color:windowtext'> was it happened? Before or after the migration? </span><span lang=EN-US style='font-size:11.0pt'><o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l5 level1 lfo5'><span lang=EN-US style='font-size:11.0pt'>There is <span style='color:#C55A11'>no physical move </span>from GSK to CH/Haleon for MP 301, am I correct? <o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l5 level1 lfo5'><u><span lang=EN-US style='font-size:11.0pt'>Confirm</span></u><span lang=EN-US style='font-size:11.0pt'> if a technician can be on site to configure the loaner as per build book tomorrow, 14<sup>th</sup> Mar ? If not <u>when</u> as customer is getting upset on this ticket is not able to fulfill and closed out<o:p></o:p></span></li></ol><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoListParagraph style='margin-left:0cm'><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;color:#D60093'>I need your reply by tomorrow (Wed), before end of business please!<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;color:#D60093'><o:p> </o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Pak Henry, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>I wish to <b><u>reiterate</u></b> that what is needed/confirmation from PTM : <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0cm' start=1 type=a><li class=MsoListParagraph style='margin-left:0cm;mso-list:l3 level1 lfo6'><u><span lang=EN-US style='font-size:11.0pt'>Confirm</span></u><span lang=EN-US style='font-size:11.0pt'> if a technician can be on site to configure the loaner as per build book tomorrow, 14<sup>th</sup> Mar ? If not <u>when</u> as customer is getting upset on this ticket is not able to fulfill and closed out<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l3 level1 lfo6'><span lang=EN-US style='font-size:11.0pt'>Shall the technician is stuck when configuring the device as per build book (follow every SINGLE step), please <u>send an email</u> to #RES-Barcelona-Haleon <a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a> generic mailbox<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l3 level1 lfo6'><span lang=EN-US style='font-size:11.0pt'>Check on customer network as well<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l3 level1 lfo6'><span lang=EN-US style='font-size:11.0pt'>Once configuration completed, send an email to inform #RES-Barcelona-Haleon <a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>, <span style='color:red'>DO NOT LEAVE the site</span><o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l3 level1 lfo6'><u><span lang=EN-US style='font-size:11.0pt'>Wait at site</span></u><span lang=EN-US style='font-size:11.0pt'> for GSSC to perform SLNX solution push and upon completion, you will be informed GSSC and only leave the site<o:p></o:p></span></li></ol><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Is that clear and precise? Do let me know if you have any questions.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>And I am also sending an invite for a short call tomorrow to discuss on this top as central customer is not happy with the slow moving of this ticket and Ricoh is under great pressure now..<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;color:#002060'>Please take note Haleon is a high demand GMA customer and we need to manage their expectations.<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly accept the invite, thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_19" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <br><b>Sent:</b> Monday, March 13, 2023 7:05 PM<br><b>To:</b> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Irena/Haleon GSSC team, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Can you please advise how do the partner communicate with GSSC team when they are re-visiting the site to check on the device why it is still offline or set up as per build book?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>I would assume using the #RES-Barcelona-Haleon <a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a> generic mailbox to communicate at any time?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Pak Henry/Sun Sun,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please advise when will you schedule a date and time for the re-visit so that GSSC can standby.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_18" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>> <br><b>Sent:</b> Monday, March 13, 2023 3:58 PM<br><b>To:</b> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>In-Confidence Dear @Soenwono, Hope you are well. Could you please advise what’s happening as according to GSSC the Build Book has not been followed? Please let us know if there is any help needed? Please ensure the technician does not leave <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=msipheader876ec1b align=center style='margin:0cm;text-align:center'><span lang=EN-US style='color:blue'>In-Confidence</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear <a href="mailto:soenwono@moderndatasolusi.com" id=OWAAM0F53ED2E2FB44C15BBD0176BD5A23C10><span style='text-decoration:none'>@Soenwono</span></a>,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Hope you are well.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Could you please advise what’s happening as according to GSSC the Build Book has not been followed? Please let us know if there is any help needed? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please ensure the technician does not leave the site until confirmed with GSSC that everything is working. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><span lang=EN-US style='font-size:11.0pt;mso-fareast-language:PL'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Irena Kniazielska</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><br><span style='color:black'>Global Account Administrator</span><br><b><span style='color:black'>Ricoh Business Services Polska Sp. z o.o.</span></b><br><span style='color:black'>Olivia Business Centre</span><br><span style='color:black'>Al. Grunwaldzka 472C</span><br><span style='color:black'>80-309</span> Gdansk<br><span style='color:black'>Poland</span><u><span style='color:blue'><br></span><span style='color:#4472C4'>irena.kniazielska</span></u></span><span lang=PL style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><a href="mailto:Name.surname@ricoh-europe.com" target="_blank"><span lang=EN-GB style='color:#4472C4'>@ricoh-europe.com</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#4472C4'><br><u><a href="http://www.ricoh-europe.com/"><span style='color:#4472C4'>www.ricoh-europe.com</span></a></u></span><span lang=EN-GB style='font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'>Annual leave planned:</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'> </span><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B050'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><img border=0 width=853 height=121 style='width:8.8833in;height:1.2583in' id="Picture_x0020_13" src="cid:image021.jpg@01D96EEC.DDB69D10"></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><a href="http://www.ricoh-europe.com/"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_14" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.facebook.com/ricoheurope"><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_15" src="cid:image009.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> <a href="http://www.twitter.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_16" src="cid:image010.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> <a href="http://www.youtube.com/ricoheurope"><span style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_17" src="cid:image011.png@01D96EEC.DDB69D10"></span><span style='color:black'> </span></a> </span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>> <br><b>Sent:</b> Monday, March 13, 2023 7:06 AM<br><b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=msipheader75a20e01 align=center style='margin:0cm;text-align:center'><span lang=ES style='color:blue'>In-Confidence</span><span lang=ES><o:p></o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Hi Soenwono,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Device continue to result offline, we advise to follow the build book and contact us when on site for verify if the device is visible before leave the site. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Can be also a Network issue but need to be review on the site and fixed with Local IT / Network of the client if is the case.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Also seems evident the build book don’t have been followed completely but you write to us the field tech have been sent out for check the parameters. Please be sure 100% the Field Engineer understand the build book and the action have to made.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=714 height=32 style='width:7.4333in;height:.3333in' id="Picture_x0020_11" src="cid:image022.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=705 height=78 style='width:7.3416in;height:.8166in' id="Picture_x0020_12" src="cid:image023.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt'><img border=0 width=684 height=254 style='width:7.125in;height:2.65in' id="Picture_x0020_10" src="cid:image024.png@01D96EEC.DDB69D10"></span><span lang=ES style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span lang=ES style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=FR style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=FR style='font-family:"Arial",sans-serif'>Julien Franco Alain, Perego</span></b><span lang=FR style='font-family:"Arial",sans-serif'><br></span><span lang=EN-GB style='font-family:"Arial",sans-serif'>Technical Support Specialist L2<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Arial",sans-serif'>Global Solution Support Centre<span style='color:black'><br><b><br>Ricoh Spain S.L.U.</b><br></span><u><span style='color:blue'><br></span></u></span><a href="http://www.ricoh.es/"><span lang=EN-GB style='font-family:"Arial",sans-serif;color:blue;text-decoration:none'><img border=0 width=88 height=31 style='width:.9166in;height:.325in' id="Picture_x0020_6" src="cid:image008.png@01D96EEC.DDB69D10"></span></a><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'><br></span><u><span lang=EN-GB style='font-size:11.0pt;color:blue'><br></span></u><span lang=ES style='font-size:11.0pt'><a href="http://www.facebook.com/ricohspain"><span lang=EN-GB style='color:blue;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_5" src="cid:image009.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:blue'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.twitter.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_7" src="cid:image010.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.youtube.com/ricohspain"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_9" src="cid:image011.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt;color:black'> </span><span lang=ES style='font-size:11.0pt'><a href="http://www.linkedin.com/company/ricoh-espana-slu"><span lang=EN-GB style='color:black;text-decoration:none'><img border=0 width=24 height=24 style='width:.25in;height:.25in' id="Picture_x0020_8" src="cid:image012.png@01D96EEC.DDB69D10"></span><span lang=EN-GB style='color:black'> </span></a></span><span lang=EN-GB style='font-size:11.0pt'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> domingo, 12 de marzo de 2023 13:49<br><b>To:</b> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> 'Erik Reinaldo' <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=ES><o:p> </o:p></span></p><div style='border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt'><p style='background:#FFCACA'><span style='font-size:10.0pt;color:black'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Nigel,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Last Thursday our engineer has visited Haleon in Pulogadung again to make sure all the setting were already accordance with the buildbook. (configuration page is attached)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please advise. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_4" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 09 March 2023 9:54<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; '#haleon-imacd' <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks Sun Sun and we would expect you to furnish an update by EOD.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We want to ensure that Ricoh and PTM has done the needed and not blame for not following up.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Looking forward to hearing from you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_1" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Wednesday, March 8, 2023 3:00 PM<br><b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; '#haleon-imacd' <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>Hi Pat. Tomorrow I’ll have onsite meeting with the customer. I’ll discuss with them and update you all ya. Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489F: +62 21-27937486M: +62-87771697791www. moderndatasolusi. com <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><p class=MsoNormal><b><u><span lang=EN-US style='font-size:11.0pt'>Hi Pat.<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Tomorrow I’ll have onsite meeting with the customer. I’ll discuss with them and update you all ya. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'><img border=0 width=195 height=84 style='width:2.0333in;height:.875in' id="Picture_x0020_2" src="cid:image016.png@01D96EEC.DDB69D10"></span><span lang=EN-US style='font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>> <br><b>Sent:</b> 01 March 2023 16:43<br><b>To:</b> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks Nigel for your update.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Pak Henry, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Kindly confirm when can you dispatch an engineer to site to program the Gateway address please? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Dear Sun Sun, good day.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Please advise the customer to request for new device if the old one is not able to fix or is has reached its lifespan.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Advance Leave Notice: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil <o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA'>Public Holiday: </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'>Nil<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Thank you.</span></b><b><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Patricia Foong </span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'><br>Senior Global Account Coordinator<br>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Mobile Phone : +6016 410 4493<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0'><a href="mailto:patricia.foong@ricoh.com.my"><span style='color:#0070C0'>patricia.foong@ricoh.com.my</span></a></span></u><b><span lang=EN-US style='font-size:11.0pt;color:#2F5496'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>UG-D6, Level Upper Ground,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>40150 Shah Alam, Selangor,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060'>Malaysia.<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Service Hotline: 1300 88 8228<o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'>Website:</span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666'> </span><span lang=EN-US style='font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.ricoh.com.my/"><span style='color:blue'>www.ricoh.com.my</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt;text-autospace:none'><u><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif;color:blue'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><p class=MsoNormal style='line-height:105%'><a href="https://www.ricoh.com.my/"><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black;text-decoration:none'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="Picture_x0020_3" src="cid:image013.jpg@01D96EEC.DDB69D10"></span></a><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:105%'><span lang=EN-US style='font-size:11.0pt;line-height:105%;color:black'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-US style='font-size:9.0pt;color:#3F621F'>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>From:</span></b><span lang=EN-US style='font-size:11.0pt'> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>> <br><b>Sent:</b> Wednesday, March 1, 2023 3:58 PM<br><b>To:</b> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br><b>Cc:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><br><b>Subject:</b> RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>Hi , The new IP address is still not reachable , from the scanned Configuration pages sent it shows that the Gateway address has not been programmed into the device so it will never appear online outside of the local network . The technician <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span lang=EN-US style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><pre style='white-space:pre-wrap'><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Hi ,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'> The new IP address is still not reachable , from the scanned Configuration pages sent it shows that the Gateway address has not been programmed into the device so it will never appear online outside of the local network . The technician will need to program the Gateway address before this will work .<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Kind Regards<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Nigel Forster<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Technical Support Specialist L2<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Global Solution Support Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Ricoh Spain S.L.U.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>-----Original Message-----<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>From: <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>> <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Sent: 01 March 2023 04:31<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>To: #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Cc: Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Subject: Re: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Hi Team,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Please see on the attachment, the files for IP address inside the new<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>device MP2555SP.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Best Regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>Henry<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>On 28-02-2023 15:23, #RES-Barcelona-Haleon wrote:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi soenwono,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> IBS need a new license for the new device.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> The Device is not seems online.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> We advise to provide also the IP the device have.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Should be 10.237.196.216 but if is changed we not going to be able to<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> see the device.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Best Regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Julien Franco Alain, Perego<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Technical Support Specialist L2<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Global Solution Support Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Spain S.L.U.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [1]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [2] [3] [4] [5]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: martes, 28 de febrero de 2023 8:52<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; #haleon-imacd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; 'Henry Sutanto'<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; 'Yan<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This message was sent from an external source. Please be careful<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi All,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To avoid miss information. let us gather all the information & have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> discussion in this email ya.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> * The cost that you asked, is it an installation cost that we charge<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> to GSK to install the MP 2555 for replacing the previous model MP<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 3353?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> * In the separate email, Julien asked to make the unit online. (email<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> is attached). any update for that?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> * For the IBS system, who need to procure the license, is it from us<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> / from local Haleon?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Additional information from Patricia question below:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> (1)How long will the loaner be placed there?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Soen: not sure, maybe this will be a permanent replacement but it<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> depend on the IBS system.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> (2)Can you check with the your POC in GSK if they will get a new<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> device? If yes, get them to go thru ServiceNOW to raise a ticket<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Soen: No update on new devices from them. I will check and confirm<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> T: +62 21-27937489<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> F: +62 21-27937486<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> M: +62-87771697791<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.moderndatasolusi.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=enrrbBJ3lnL7Hv5fm%2Bfmez3r0GyY7UHoeeEdbgbZys4%3D&reserved=0</a> [6]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> PT MODERN DATA SOLUSI<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> - Jakarta Selatan 12240 [7]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: 28 February 2023 14:41<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: 'Patricia Foong' <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> '#RES-Barcelona-Haleon' <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; '#haleon-imacd'<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; 'Henry Sutanto'<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: erik@moderndatasolusi. com (<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi All,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To avoid miss information. let us gather all the information in this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email ya.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> * The cost that you asked, is it an installation cost that we charge<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> to GSK to install the MP 2555 for replacing the previous model MP<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 3353?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> * In the separate email, Julien asked to make the unit online. (email<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> is attached). any update for that?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> * For the IBS system, who need to procure the license, is it from us<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> / from local Haleon?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> T: +62 21-27937489<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> F: +62 21-27937486<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> M: +62-87771697791<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.moderndatasolusi.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=enrrbBJ3lnL7Hv5fm%2Bfmez3r0GyY7UHoeeEdbgbZys4%3D&reserved=0</a> [6]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> PT MODERN DATA SOLUSI<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> - Jakarta Selatan 12240 [7]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: 27 February 2023 22:15<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; #haleon-imacd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you Andrei</span><span lang=EN-US style='font-size:11.0pt;font-family:"Segoe UI Emoji",sans-serif'>😉</span><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear Sun Sun,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please informed your local contact that they need to procedure IBS<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> license.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kindly do the needful so that we could have this IMAC-D close out<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> soonest to avoid breach in agreed global SLA.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Any questions, please come back to us quickly and we will try our best<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> to support you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cheers.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Advance Leave Notice: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Public Holiday: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Senior Global Account Coordinator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Business Operation Division<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Mobile Phone : +6016 410 4493<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> UG-D6, Level Upper Ground,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 40150 Shah Alam, Selangor,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Malaysia.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Service Hotline: 1300 88 8228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Website: <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FDCHDJk1N5xqR57N3RN66ihRlpcNLYWxGBNfE7db6j8%3D&reserved=0</a> [8]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [9]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> _This message together with any attachments is confidential and<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> intended solely for the person or entity to whom it is addressed. It<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contains information that is confidential and that may be legally<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> privileged. If you are not the intended recipient (or if you have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> received this message in error), please notify the sender immediately<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> by replying to this message and delete this e-mail (and any other<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> record of it) from your system. Please do not copy or use it for any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> purpose. Recipient is advised to check this email and any attachments<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> for the presence of trojans or viruses. The company accepts no<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> liability for any damage caused by any virus transmitted by this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email._<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 11:02 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: #RES-Barcelona-Haleon <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Patricia, Yes that is correct. Kind regards, Andrei Ardelean Global<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Solution Support Centre Technical Support Specialist L2 Ricoh España<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> S. L. U. España - Spain Haleon. support@ ricoh. es<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> www. ricoh. es From: Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <Patricia. Foong@ ricoh. com. my><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerStart<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> sender before clicking on any links or attachments.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Patricia,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Yes that is correct.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Andrei Ardelean<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Global Solution Support Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Technical Support Specialist L2<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh España S.L.U.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> España - Spain<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh.es/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.es%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GV3uYdgz%2BrNZ1sl44WkTg8RR5at4gEDk%2B8H%2F%2Bdhdc%2Fk%3D&reserved=0</a> [10]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [10]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: 27 February 2023 14:12<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This message was sent from an external source. Please be careful<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thanks Irena, got it!<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear Sun Sun/Henry, good day.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please confirm if there is a charge to have it set up as per previous<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> device.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> IBS license needs to be procure as it is non transferrable from 1<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> device to another.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear @#RES-Barcelona-Haleon,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Am I correct on the above statement on IBS please?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Advance Leave Notice: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Public Holiday: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Senior Global Account Coordinator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Business Operation Division<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Mobile Phone : +6016 410 4493<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> UG-D6, Level Upper Ground,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 40150 Shah Alam, Selangor,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Malaysia.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Service Hotline: 1300 88 8228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Website: <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FDCHDJk1N5xqR57N3RN66ihRlpcNLYWxGBNfE7db6j8%3D&reserved=0</a> [8]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [9]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> _This message together with any attachments is confidential and<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> intended solely for the person or entity to whom it is addressed. It<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contains information that is confidential and that may be legally<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> privileged. If you are not the intended recipient (or if you have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> received this message in error), please notify the sender immediately<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> by replying to this message and delete this e-mail (and any other<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> record of it) from your system. Please do not copy or use it for any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> purpose. Recipient is advised to check this email and any attachments<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> for the presence of trojans or viruses. The company accepts no<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> liability for any damage caused by any virus transmitted by this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email._<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 9:01 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal Hi Patricia, Yes, I need confirmation, as I need to know how<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> process . Thank you Kind regards, Irena Kniazielska Global Account<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Administrator Ricoh Business Services Polska Sp. z o. o. <o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Olivia Business Centre Al. Grunwaldzka 472C<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerStart<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> sender before clicking on any links or attachments.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Patricia,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Yes, I need confirmation, as I need to know how process .<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Irena Kniazielska<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Global Account Administrator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Business Services Polska Sp. z o.o.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Olivia Business Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Al. Grunwaldzka 472C<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 80-309 Gdansk<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Poland<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh-europe.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RGMPg0F0phiTvD1pPizXfWZc5433SZQaMjKnCVvCzZI%3D&reserved=0</a> [11]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Annual leave planned:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [11]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [12] [13] [14]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 1:58 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Stuart Burton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Stuart.Burton@ricoh-europe.com">Stuart.Burton@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This message was sent from an external source. Please be careful<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Got it and you are asking if there is a charge to have it set up on<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> the loaner, is that correct?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Advance Leave Notice: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Public Holiday: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Senior Global Account Coordinator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Business Operation Division<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Mobile Phone : +6016 410 4493<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> UG-D6, Level Upper Ground,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 40150 Shah Alam, Selangor,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Malaysia.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Service Hotline: 1300 88 8228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Website: <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FDCHDJk1N5xqR57N3RN66ihRlpcNLYWxGBNfE7db6j8%3D&reserved=0</a> [8]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [9]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> _This message together with any attachments is confidential and<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> intended solely for the person or entity to whom it is addressed. It<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contains information that is confidential and that may be legally<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> privileged. If you are not the intended recipient (or if you have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> received this message in error), please notify the sender immediately<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> by replying to this message and delete this e-mail (and any other<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> record of it) from your system. Please do not copy or use it for any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> purpose. Recipient is advised to check this email and any attachments<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> for the presence of trojans or viruses. The company accepts no<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> liability for any damage caused by any virus transmitted by this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email._<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 8:52 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Stuart Burton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Stuart.Burton@ricoh-europe.com">Stuart.Burton@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal Hi Patricia, Yes. Customer wants to add the same<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> functionality as in the previous device. Kind regards, Irena<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kniazielska Global Account Administrator Ricoh Business Services<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Polska Sp. z o. o. Olivia Business Centre Al. Grunwaldzka<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerStart<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> sender before clicking on any links or attachments.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Patricia,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Yes. Customer wants to add the same functionality as in the previous<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> device.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Irena Kniazielska<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Global Account Administrator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Business Services Polska Sp. z o.o.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Olivia Business Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Al. Grunwaldzka 472C<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 80-309 Gdansk<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Poland<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh-europe.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947231592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RGMPg0F0phiTvD1pPizXfWZc5433SZQaMjKnCVvCzZI%3D&reserved=0</a> [11]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Annual leave planned:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [15]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [16] [17] [18]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 1:48 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Stuart Burton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Stuart.Burton@ricoh-europe.com">Stuart.Burton@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This message was sent from an external source. Please be careful<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear Irena,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sorry as I am getting confuse and does it related to the attached<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email please?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Advance Leave Notice: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Public Holiday: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Senior Global Account Coordinator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Business Operation Division<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Mobile Phone : +6016 410 4493<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> UG-D6, Level Upper Ground,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 40150 Shah Alam, Selangor,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Malaysia.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Service Hotline: 1300 88 8228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Website: <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0</a> [19]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [20]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> _This message together with any attachments is confidential and<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> intended solely for the person or entity to whom it is addressed. It<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contains information that is confidential and that may be legally<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> privileged. If you are not the intended recipient (or if you have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> received this message in error), please notify the sender immediately<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> by replying to this message and delete this e-mail (and any other<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> record of it) from your system. Please do not copy or use it for any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> purpose. Recipient is advised to check this email and any attachments<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> for the presence of trojans or viruses. The company accepts no<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> liability for any damage caused by any virus transmitted by this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email._<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 7:14 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Stuart Burton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Stuart.Burton@ricoh-europe.com">Stuart.Burton@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal Hi Patricia, As the in the request, the customer want to have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> set up the PULMF008-Ricoh MP 2555 with the same functionality as the<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> previous device. Thank you Kind regards, Irena Kniazielska Global<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Account Administrator Ricoh Business<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerStart<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> sender before clicking on any links or attachments.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Patricia,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> As the in the request, the customer want to have set up the<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> PULMF008-Ricoh MP 2555 with the same functionality as the previous<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> device.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Irena Kniazielska<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Global Account Administrator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Business Services Polska Sp. z o.o.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Olivia Business Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Al. Grunwaldzka 472C<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 80-309 Gdansk<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Poland<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh-europe.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l%2FeZFEWNzz%2FEzVMlftm7DQYCZvl4BaNATEfzsA0rqfc%3D&reserved=0</a> [15]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Annual leave planned:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [15]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [16] [17] [18]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 10:40 AM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Stuart Burton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Stuart.Burton@ricoh-europe.com">Stuart.Burton@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RE: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> This message was sent from an external source. Please be careful<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> opening attachments/links or replying to sources you don’t know.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Dear Irena, good day.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please let me know if I understand correctly that Haleon wish to add<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> SLNX, card reader and bracket on this existing no SLNX device?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Advance Leave Notice: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Public Holiday: Nil<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Senior Global Account Coordinator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Global Services Greater Asia Pacific<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Business Operation Division<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Mobile Phone : +6016 410 4493<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> RICOH (Malaysia) Sdn Bhd (10078-W)<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> UG-D6, Level Upper Ground,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 40150 Shah Alam, Selangor,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Malaysia.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Service Hotline: 1300 88 8228<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Website: <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0</a> [19]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [20]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> _This message together with any attachments is confidential and<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> intended solely for the person or entity to whom it is addressed. It<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> contains information that is confidential and that may be legally<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> privileged. If you are not the intended recipient (or if you have<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> received this message in error), please notify the sender immediately<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> by replying to this message and delete this e-mail (and any other<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> record of it) from your system. Please do not copy or use it for any<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> purpose. Recipient is advised to check this email and any attachments<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> for the presence of trojans or viruses. The company accepts no<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> liability for any damage caused by any virus transmitted by this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> email._<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> From: #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Sent: Monday, February 27, 2023 4:02 PM<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> To: Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Cc: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #RES-Barcelona-Haleon<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Haleon.support@ricoh.es">Haleon.support@ricoh.es</a>>; Patricia Foong<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Stuart Burton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <<a href="mailto:Stuart.Burton@ricoh-europe.com">Stuart.Burton@ricoh-europe.com</a>><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Subject: RITM50147509 - GSK-CH Haleon - Add Functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer - Indonesia<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal Hi Henry, Hope you are well. I’m GAC assigned to GSK-CH,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Haleon. Please see below Haleon request to add functionality to Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Printer. Could you please advice if there will be a cost? Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind regards, Irena Kniazielska Global<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerStart<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> sender before clicking on any links or attachments.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Internal<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hi Henry,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Hope you are well.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> I’m GAC assigned to GSK-CH, Haleon.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Please see below Haleon request to add functionality to Ricoh Printer.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Could you please advice if there will be a cost?<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Thank you.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Kind regards,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Irena Kniazielska<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Global Account Administrator<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Business Services Polska Sp. z o.o.<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Olivia Business Centre<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Al. Grunwaldzka 472C<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 80-309 Gdansk<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Poland<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="mailto:irena.kniazielska@ricoh-europe.com">irena.kniazielska@ricoh-europe.com</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh-europe.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l%2FeZFEWNzz%2FEzVMlftm7DQYCZvl4BaNATEfzsA0rqfc%3D&reserved=0</a> [15]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Annual leave planned:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [15]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [16] [17] [18]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh Europe Holdings PLC is a company registered in England, under<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> company number 06273215, with a registered office at 20 Triton Street,<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> operated by: (i) Ricoh Europe PLC, a company registered in England<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> under company number 00720944, with a registered office at 20 Triton<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> in England under company number 01271033, with a registered office at<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Capital Limited, a company registered in England under company number<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 03001351, with a registered office at 20 Triton Street, London, NW1<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> 3BF Please consider the environment before printing this e-mail<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> Links:<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> ------<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [1]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh.es/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.es%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=W9XE5f2SD2PA3%2BKkM85PN8sxe729JpmkRHDnLVKllsY%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [2]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.facebook.com/ricohspain">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fricohspain&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nLWrqrKiWjs7vjJnXzw1XCVZuxjB9fslOkMcDmmG2as%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [3]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.twitter.com/ricohspain">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fricohspain&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cslHPj4bHEyZ2GbjDWcnHcoB5%2BZQRreuhqKNjgY2yek%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [4]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.youtube.com/ricohspain">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fricohspain&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vjfaklJitMY%2FRLn4XypQiHtBlZq3pxGyoQk%2BtZpHBUc%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [5]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a 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href="http://www.moderndatasolusi.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.moderndatasolusi.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RZR5BKyXNKS4Hv77B2WPVqL8D7KMq%2FT%2FMbovzXIH9Tw%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [7]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="https://goo.gl/maps/ta17fqnTWbL2">https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fta17fqnTWbL2&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nHayew%2FpJDKFEd6DGiiEsvX%2Fv5bHWT%2FuJMvvUckPccs%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [8]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [9]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="https://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fZ5HyCj5u9etz%2BDftj3n1bF%2F8aYAS0n1Fl4HKy7BvTA%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [10]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>><o:p> </o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'><a href="https://urldefense.com/v3/__https:/eur02.safelinks.protection.outlook.com/?url=https*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24&data=04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000&sdata=tnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo$">https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Feur02.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.ricoh.es__*3B!!AoaiBx6H!gUb5aLypcsIp3eeva9YL7E9U4gBmU_ck1B62WBPev4CtAXP4XJ9ZK_XTOM9-_q1ke8bEcyw*24%26data%3D04*7C01*7CGSSC.GSK.Support*40ricoh.es*7C4edf274db94f4f6e6fbd08d9453d4c89*7Cdd29478d624e429eb453fffc969ac768*7C0*7C0*7C637616952700525574*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C2000%26sdata%3Dtnivfi862W6QxeyEU9klFHoCxwzzmLfMeYKoLEbZy6o*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!AoaiBx6H!hKrpsHcCe1nf9NS-vYaYrHQpOEwC7O_9CWwgr6KOCUd4pdtLkHsXc2nPuNDVw3F7mbo%24&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ODDSWJ3yEpnLBKSbMZwVf2yhAqfy8xHp1Vdc4nU2BYo%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>nnhUqCzGq9yZw0KGovW2owZNe2K2D8daKtRD6Ic4%3D&reserved=0<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [11]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh-europe.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l%2FeZFEWNzz%2FEzVMlftm7DQYCZvl4BaNATEfzsA0rqfc%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [12]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.facebook.com/ricoheurope">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fricoheurope&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ouQ%2BkcmCpUTxCDK1Aso3zJ%2Bx66PP%2BRoWkU5sxjtvbAk%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [13]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.twitter.com/ricoheurope">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fricoheurope&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4TNUtqmsAUAeR3HiOpUOSwVzZwJS9aQuVLQK1TODzhs%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [14]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.youtube.com/ricoheurope">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fricoheurope&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mKWXnwiYCAmNe7XmHwnFfM%2FL9yIQMPWRaRJ9xZ%2FmuXI%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [15]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh-europe.com/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh-europe.com%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l%2FeZFEWNzz%2FEzVMlftm7DQYCZvl4BaNATEfzsA0rqfc%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [16]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.facebook.com/ricoheurope">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fricoheurope&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ouQ%2BkcmCpUTxCDK1Aso3zJ%2Bx66PP%2BRoWkU5sxjtvbAk%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [17]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.twitter.com/ricoheurope">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fricoheurope&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4TNUtqmsAUAeR3HiOpUOSwVzZwJS9aQuVLQK1TODzhs%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [18]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.youtube.com/ricoheurope">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fricoheurope&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mKWXnwiYCAmNe7XmHwnFfM%2FL9yIQMPWRaRJ9xZ%2FmuXI%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [19]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="http://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sPHPjX1tmhSrz7qdiE%2FXTfig4dffq84ZvCIKQLG45Bg%3D&reserved=0</a><o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> [20]<o:p></o:p></span></pre><pre><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>> <a href="https://www.ricoh.com.my/">https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ricoh.com.my%2F&data=05%7C01%7CHaleon.support%40ricoh.es%7C36ab64044ab6417d5d3608db1a0db5c6%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C638132418947387812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fZ5HyCj5u9etz%2BDftj3n1bF%2F8aYAS0n1Fl4HKy7BvTA%3D&reserved=0</a><o:p></o:p></span></pre></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail <o:p></o:p></span></p></div></div></div></div></div></div></div></div></div></div></div></body></html>