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<p class="MsoNormal"><span style="font-size:11.0pt">Dear <a id="OWAAM8E874AF9329444849E25AA641026093D" href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">
<span style="font-family:"Calibri",sans-serif;text-decoration:none">@EMEA-RSD-incident-management</span></a>,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please be informed that it is a bank holiday in Indonesia and will only resume tomorrow (27<sup>th</sup>).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Dear PTM team,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kindly advise when can an engineer/technician to be dispatched on site to fix this incident ticket by return email.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA">Nil
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-fareast-language:JA">Public Holiday: </span></b><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA">Nil<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Thank you.</span></b><b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Patricia Foong
</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span style="font-size:11.0pt;color:#2F5496"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060">Website:</span><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666">
</span><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black"><a href="http://www.ricoh.com.my/"><span style="color:blue">www.ricoh.com.my</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span style="font-size:11.0pt;line-height:105%;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_2" src="cid:image002.jpg@01D97851.1D3C8590"></span></a><span style="font-size:11.0pt;line-height:105%;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:11.0pt;line-height:105%;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#3F621F">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be
legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not
copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>
<br>
<b>Sent:</b> Wednesday, April 26, 2023 2:49 PM<br>
<b>To:</b> helpdesk@moderndatasolusi.com; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; ",it.team@moderndatasolusi.com"@mx0b-00324b01.pphosted.com; it.team@moderndatasolusi.com; harmunanto.sigit_moderndatasolusi.com <harmunanto.sigit@moderndatasolusi.com>;
Patricia Foong <Patricia.Foong@ricoh.com.my><br>
<b>Subject:</b> GSK Indonesia INC00002198007<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Good morning team Kindly advice when engineer will be onsite to attend to this iNC please: INC00002198007 Indonesia 25-04-2023 09: 29: 07 E164M150177 Printer jkamfp002
unable to connect INC2739320 Thank you Best regards. Heather Petersen Regional <o:p>
</o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt">Good morning team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt">Kindly advice when engineer will be onsite to attend to this iNC please:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="717" style="width:538.0pt;margin-left:-.15pt;border-collapse:collapse">
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">INC00002198007<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Indonesia<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="color:black;mso-fareast-language:EN-ZA">25-04-2023 09:29:07<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">E164M150177<o:p></o:p></span></p>
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<td width="113" valign="top" style="width:84.65pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:16.5pt">
<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">Printer jkamfp002 unable to connect
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-ZA">INC2739320<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-ZA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-ZA">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-ZA">Heather Petersen<br>
</span><span lang="EN-GB" style="font-size:11.0pt;color:black;mso-fareast-language:EN-ZA">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;color:black;mso-fareast-language:EN-ZA">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="font-size:11.0pt;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Heather.petersen@ricoh-europe.com"><span style="color:blue">Heather.petersen@ricoh-europe.com</span></a></span></u><span lang="EN-ZA" style="font-size:11.0pt;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings
PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with
a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the
environment before printing this e-mail <o:p></o:p></span></p>
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