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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>FYI – CARD READER INFINEON CONFIGURATION<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/">www.moderndatasolusi.com</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_2" src="cid:image003.png@01D98CC1.D7BDFEB0"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Nur Shafina Binti Shaffiai <Nur.Shafina@ricoh.com.my> <br><b>Sent:</b> 23 May 2023 17:17<br><b>To:</b> soenwono <soenwono@moderndatasolusi.com>; Mabel Seow <Mabel_Seow@rapp.ricoh.com><br><b>Cc:</b> idris@moderndatasolusi.com; yan@moderndatasolusi.com<br><b>Subject:</b> Re: Infineon - CR error. Spare toner request. Loaner request<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span class=contentpasted0><span style='color:black'>Hello Sun Sun,</span></span><span style='color:black'> <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>Ricoh Europe team has responded, and they suggested PTM to reconfigure the unit with the latest INEPRO tool. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span class=contentpasted0><span style='color:black'>Kindly download from this link <a href="https://we.tl/t-BdbgYua0qH" id=LPNoLPOWALinkPreview>https://we.tl/t-BdbgYua0qH</a> for the latest configuration file and please expedite the arrangement for reconfiguration process. </span></span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>We highly appreciate your fast action to get it resolved as the machine is already in productive use.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span class=contentpasted0><span style='color:black'>Keep us posted with the outcome from the reconfiguration.</span></span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div id=Signature><div><div><p class=MsoAutoSig>Warm regards,<o:p></o:p></p><p class=MsoAutoSig><b> </b><o:p></o:p></p><p class=MsoAutoSig><b>Nur Shafina Binti Shaffiai (Fina)</b><o:p></o:p></p><p class=MsoAutoSig>Global Account Coordinator<o:p></o:p></p><p class=MsoNormal>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Cell: +6019 453 7293<o:p></o:p></p><p class=MsoNormal>Email: <a href="mailto:nur.shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>nur.shafina@ricoh.com.my</a><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><b><span style='color:#C55A11'>Advance Leave Notice: 19<sup>th</sup> May OOO (Team Building)</span></b><o:p></o:p></p><p class=MsoNormal><b><span style='color:#C55A11'>Public Holiday: </span></b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><b>RICOH (Malaysia) Sdn Bhd (10078-W)</b><o:p></o:p></p><p class=MsoNormal>UG-D6, Level Upper Ground,<o:p></o:p></p><p class=MsoNormal>Utropolis Suites 2,<o:p></o:p></p><p class=MsoNormal>Jalan Kontraktor U1/14,<o:p></o:p></p><p class=MsoNormal>40150 Shah Alam, Selangor Darul Ehsan<o:p></o:p></p><p class=MsoAutoSig><span style='font-size:12.0pt'> </span><o:p></o:p></p><p class=MsoAutoSig><i><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#4472C4;border:none windowtext 1.0pt;padding:0cm'><img border=0 width=428 height=131 style='width:4.4583in;height:1.3645in' id="Picture_x0020_1" src="cid:image004.png@01D98CC1.D7BDFEB0"></span></i><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Sent:</b> Monday, May 22, 2023 4:26 PM<br><b>To:</b> Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my">Nur.Shafina@ricoh.com.my</a>>; Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>><br><b>Cc:</b> <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a> <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>; <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a> <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Infineon - CR error. Spare toner request. Loaner request</span> <o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt;color:white'>Hi Fina, Please find the signed WO as per request. Thank you. Regards, Soenwono Suprapto | GMA & Direct Dept Head T: +62 21-27937489 F: +62 21-27937486 M: +62-87771697791 www. moderndatasolusi. com PT MODERN DATA SOLUSI JL. Sultan Iskandar <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p></div><div style='border:none;border-top:solid #BBBBBB 3.0pt;padding:6.0pt 0cm 0cm 0cm;margin-top:12.0pt;margin-bottom:12.0pt;opacity: 1 !important;max-width:none !important;max-height: none !important;border-radius: 4px !important;min-width: 200px !important;visibility:visible' id="x_pfptBanneryalb3n4"><div style='margin-bottom:.75pt;opacity: 1 !important;max-height: none !important;float:left;visibility:visible' id="x_pfptBanneryalb3n4"><div style='margin-top:1.5pt;opacity: 1 !important;max-width:none !important;max-height: none !important;visibility:visible' id="x_pfptBanneryalb3n4"><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><b><span style='color:red'>CAUTION: </span></b><span style='color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><o:p></o:p></p></td></tr></table></div><p class=MsoNormal style='margin-bottom:12.0pt;line-height:13.5pt;background:white'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div></div><div><p class=MsoNormal style='background:white'><span style='color:black'> </span><o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></span></p></div><div><p class=xmsonormal><span lang=EN-US>Hi Fina,</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US>Please find the signed WO as per request. </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US>Thank you. </span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><div><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791</span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/" target="loopstyle_link" data-loopstyle=link>www.moderndatasolusi.com</a></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span><o:p></o:p></p><p class=xmsonormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI </span></u></b><o:p></o:p></p><p class=xmsonormal><span lang=EN-US><a href="https://goo.gl/maps/ta17fqnTWbL2" target="loopstyle_link" data-loopstyle=link><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><o:p></o:p></p><p class=xmsonormal><span lang=EN-GB><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="x_Picture_x0020_2" src="cid:image003.png@01D98CC1.D7BDFEB0"></span><o:p></o:p></p></div><p class=xmsonormal><span lang=EN-US> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my">Nur.Shafina@ricoh.com.my</a>> <br><b>Sent:</b> 22 May 2023 9:11<br><b>To:</b> Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br><b>Cc:</b> <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>><br><b>Subject:</b> Re: Infineon - CR error. Spare toner request. Loaner request</span><o:p></o:p></p></div></div><p class=xmsonormal> <o:p></o:p></p><div><p class=xmsonormal><span style='color:black'>Hi Sun Sun, </span><o:p></o:p></p></div><div><p class=xmsonormal><span style='color:black'> </span><o:p></o:p></p></div><div><p class=xmsonormal><span style='color:black'>May I request the Work Order for these 4 devices please?</span><o:p></o:p></p></div><div><p class=xmsonormal><span style='color:black'> </span><o:p></o:p></p></div><div><p class=xmsonormal><span style='color:black'>Can you please come back to me today (22nd), before the end of business?</span><o:p></o:p></p></div><div><p class=xmsonormal><span style='color:black'> </span><o:p></o:p></p></div><div><p class=xmsonormal><span style='color:black'>Thank you.</span><o:p></o:p></p></div><div><div><p class=xmsonormal><span style='color:black'> </span><o:p></o:p></p></div><div id="x_Signature"><div><p class=xmsoautosig>Warm regards,<o:p></o:p></p><p class=xmsoautosig><b> </b><o:p></o:p></p><p class=xmsoautosig><b>Nur Shafina Binti Shaffiai (Fina)</b><o:p></o:p></p><p class=xmsoautosig>Global Account Coordinator<o:p></o:p></p><p class=xmsonormal>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<o:p></o:p></p><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal>Cell: +6019 453 7293<o:p></o:p></p><p class=xmsonormal>Email: <a href="mailto:nur.shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>nur.shafina@ricoh.com.my</a><o:p></o:p></p><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal><b><span style='color:#C55A11'>Advance Leave Notice: 19<sup>th</sup> May OOO (Team Building)</span></b><o:p></o:p></p><p class=xmsonormal><b><span style='color:#C55A11'>Public Holiday: </span></b><o:p></o:p></p><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal><b>RICOH (Malaysia) Sdn Bhd (10078-W)</b><o:p></o:p></p><p class=xmsonormal>UG-D6, Level Upper Ground,<o:p></o:p></p><p class=xmsonormal>Utropolis Suites 2,<o:p></o:p></p><p class=xmsonormal>Jalan Kontraktor U1/14,<o:p></o:p></p><p class=xmsonormal>40150 Shah Alam, Selangor Darul Ehsan<o:p></o:p></p><p class=xmsoautosig><span style='font-size:12.0pt'> </span><o:p></o:p></p><p class=xmsoautosig><i><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#4472C4;border:none windowtext 1.0pt;padding:0cm'><img border=0 width=428 height=131 style='width:4.4583in;height:1.3645in' id="x_Picture_x0020_1" src="cid:image004.png@01D98CC1.D7BDFEB0"></span></i><o:p></o:p></p><p class=xmsonormal> <o:p></o:p></p></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id="x_divRplyFwdMsg"><p class=xmsonormal><b><span style='color:black'>From:</span></b><span style='color:black'> Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com" target="loopstyle_link" data-loopstyle=link>Mabel_Seow@rapp.ricoh.com</a>><br><b>Sent:</b> Monday, May 22, 2023 9:29 AM<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>soenwono@moderndatasolusi.com</a>>; Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>Nur.Shafina@ricoh.com.my</a>><br><b>Cc:</b> <a href="mailto:idris@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>idris@moderndatasolusi.com</a> <<a href="mailto:idris@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>idris@moderndatasolusi.com</a>>; <a href="mailto:yan@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>yan@moderndatasolusi.com</a> <<a href="mailto:yan@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>yan@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>Erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Infineon - CR error. Spare toner request. Loaner request</span> <o:p></o:p></p><div><p class=xmsonormal> <o:p></o:p></p></div></div><div><div><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'>Hello Sun Sun,</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'>Thank you and PTM mgnt for agreeing to the back up unit and also spare toners. May I know how many set of toner will you provide? And when will that be? IFX will be happy to see such improvement. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'>Hope to hear from you soon. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'>Thank you. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Biome",sans-serif;color:#1F497D'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'>Advance Biz Travel Notice: 19 May</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'>Advance Leave Notice: NIL</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'>Public Holiday: 2 Jun (Vesak Day)</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal style='margin-bottom:12.0pt'><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Kind regards<br><br><b>Mabel Seow</b><br>Head of Service Management, Asia Pacific<br>Ricoh Global Services Greater Asia Pacific<br>RICOH Digital Services BU</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>RICOH ASIA PACIFIC PTE LTD </span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><br></span><span lang=EN-SG style='font-family:"Arial",sans-serif;color:#1F497D'>20W Pasir Panjang Road, </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif;color:#1F497D'>#04-28 Maplestree Business City,</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif;color:#1F497D'>Singapore 117439</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Phone: (65) 6308 9160<br><a href="mailto:mabel_seow@rapp.ricoh.com" target="loopstyle_link" data-loopstyle=link>mabel_seow@rapp.ricoh.com</a><br><a href="http://www.ricoh-ap.com " target="loopstyle_link" data-loopstyle=link>www.ricoh-ap.com </a></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:13.5pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="73%" style='width:73.0%;background:white'><tr><td width="40%" style='width:40.0%;padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal><span lang=EN-US style='color:#1F497D'><img border=0 width=88 height=31 style='width:.9166in;height:.3229in' id="x_x_Picture_x0020_5" src="cid:image007.gif@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal><i><span lang=EN-US style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999'><br>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'></td></tr><tr><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal><span lang=EN-US style='color:#1F497D'><img border=0 width=421 height=32 style='width:4.3854in;height:.3333in' id="x_x_Picture_x0020_9" src="cid:image008.gif@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr></table><p class=xxmsonormal><span lang=EN-US style='color:#1F497D'><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="_x0000_i1045" src="file:///C:/Users/Mabel_Seow/AppData/Roaming/Microsoft/Signatures/Head%20(Mabel_Seow@rapp.ricoh.com)_files/image003.jpg"></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-SG style='color:#1F497D'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xxmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>soenwono@moderndatasolusi.com</a>> <br><b>Sent:</b> Friday, May 19, 2023 12:38 PM<br><b>To:</b> Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>Nur.Shafina@ricoh.com.my</a>>; Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com" target="loopstyle_link" data-loopstyle=link>Mabel_Seow@rapp.ricoh.com</a>><br><b>Cc:</b> <a href="mailto:idris@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>idris@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>yan@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>Erik@moderndatasolusi.com</a>><br><b>Subject:</b> RE: Infineon - CR error. Spare toner request. Loaner request</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><p class=xxmsonormal><span lang=EN-SG style='font-size:10.0pt'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><div><p class=xxmsonormal><span lang=EN-SG style='font-size:1.0pt;color:white'>Hi Mabel, Here is the update for 2 replacement card readers that we received: The PID on the box & on the card reader is different The notification light is blinking Also having a same errors as the previous card readers I already reported </span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span lang=EN-SG style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-radius:4px'><tr><td style='padding:12.0pt 0cm 12.0pt 0cm'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border:none;border-top:solid #BBBBBB 3.0pt;border-image: initial'><tr><td valign=top style='border:none;padding:0cm 7.5pt 3.75pt 4.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'></td></tr><tr><td style='padding:3.0pt 6.0pt 3.0pt 6.0pt'><div align=center><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0><tr><td width="100%" style='width:100.0%;padding:0cm 0cm 0cm 0cm'><p class=xxmsonormal align=center style='text-align:center'><b><span style='font-size:10.0pt;color:red'>CAUTION: </span></b><span style='font-size:10.0pt;color:black'>This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table><div><p class=xxmsonormal><span lang=EN-SG style='font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><p class=xxmsonormal><b><u><span lang=EN-US>Hi Mabel,</span></u></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US>Here is the update for 2 replacement card readers that we received:</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsolistparagraph style='margin-left:38.7pt;text-indent:-18.0pt'><span lang=EN-US>The PID on the box & on the card reader is different </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsolistparagraph style='margin-left:38.7pt;text-indent:-18.0pt'><span lang=EN-US>The notification light is blinking</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsolistparagraph style='margin-left:38.7pt'><span lang=EN-US><img border=0 width=595 height=237 style='width:6.1979in;height:2.4687in' id="x_x_Picture_x0020_6" src="cid:image009.png@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsolistparagraph style='margin-left:38.7pt;text-indent:-18.0pt'><span lang=EN-US>Also having a same errors as the previous card readers</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsolistparagraph style='margin-left:38.7pt'><span lang=EN-US><img border=0 width=592 height=280 style='width:6.1666in;height:2.9166in' id="x_x_v1v1v1v1v1v1v1Picture_x0020_13" src="cid:image010.jpg@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US>I already reported this to Carol and RAPO for their advise and support in the separate email (cc Mabel)</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US>For the spare toner & back up unit, I’ve discussed with management and if this is a request from Infineon and to show our improvement as part of our commitment to IFX then we will fulfill it and we hope our relationship with IFX can be continue.. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US>Thank you. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><div><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Regards,</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Soenwono Suprapto | GMA & Direct Dept Head</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>T: +62 21-27937489</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>F: +62 21-27937486</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>M: +62-87771697791</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'><a href="http://www.moderndatasolusi.com/" target="loopstyle_link" data-loopstyle=link>www.moderndatasolusi.com</a></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>PT MODERN DATA SOLUSI </span></u></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-US><a href="https://goo.gl/maps/ta17fqnTWbL2" target="loopstyle_link" data-loopstyle=link><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><span lang=EN-GB><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="x_x_Picture_x0020_2" src="cid:image003.png@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><p class=xxmsonormal><span lang=EN-US> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=xxmsonormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>Nur.Shafina@ricoh.com.my</a>> <br><b>Sent:</b> 18 May 2023 13:28<br><b>To:</b> Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com" target="loopstyle_link" data-loopstyle=link>Mabel_Seow@rapp.ricoh.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>soenwono@moderndatasolusi.com</a>><br><b>Cc:</b> <a href="mailto:idris@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>idris@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>yan@moderndatasolusi.com</a><br><b>Subject:</b> Re: Infineon - CR error. Spare toner request. Loaner request</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div></div><p class=xxmsonormal> <span style='font-size:10.0pt'><o:p></o:p></span></p><div><p class=xxmsonormal><span style='color:black'>Hi Mabel,</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span style='color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span style='color:black'>Noted on the instruction & please be informed that today is a Bank Holiday in Indonesia.</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span style='color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span style='color:black'>Kindly expect delay.</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span style='color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><p class=xxmsonormal><span style='color:black'>Thank you.</span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div><div><p class=xxmsonormal><span style='color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></div><div id="x_x_Signature"><div><div><p class=xxmsoautosig>Warm regards,<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsoautosig><b> </b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsoautosig><b>Nur Shafina Binti Shaffiai (Fina)</b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsoautosig>Global Account Coordinator<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>Ricoh Global Services Greater Asia Pacific<br>Business Operation Division<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal> <span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>Cell: +6019 453 7293<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>Email: <a href="mailto:nur.shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>nur.shafina@ricoh.com.my</a><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal> <span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><b><span style='color:#C55A11'>Advance Leave Notice: 9<sup>th</sup> May</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><b><span style='color:#C55A11'>Public Holiday: 1<sup>st</sup> & 4<sup>th</sup> </span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal> <span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal><b>RICOH (Malaysia) Sdn Bhd (10078-W)</b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>UG-D6, Level Upper Ground,<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>Utropolis Suites 2,<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>Jalan Kontraktor U1/14,<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal>40150 Shah Alam, Selangor Darul Ehsan<span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsoautosig><span style='font-size:12.0pt'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsoautosig><i><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#4472C4;border:none windowtext 1.0pt;padding:0cm'><img border=0 width=428 height=131 style='width:4.4583in;height:1.3645in' id="x_x_Picture_x0020_1" src="cid:image004.png@01D98CC1.D7BDFEB0"></span></i><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxmsonormal> <span style='font-size:10.0pt'><o:p></o:p></span></p></div></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id="x_x_divRplyFwdMsg"><p class=xxmsonormal><b><span style='color:black'>From:</span></b><span style='color:black'> Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com" target="loopstyle_link" data-loopstyle=link>Mabel_Seow@rapp.ricoh.com</a>><br><b>Sent:</b> Wednesday, May 17, 2023 4:46 PM<br><b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>soenwono@moderndatasolusi.com</a>>; Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link>Nur.Shafina@ricoh.com.my</a>><br><b>Cc:</b> <a href="mailto:idris@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>idris@moderndatasolusi.com</a> <<a href="mailto:idris@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>idris@moderndatasolusi.com</a>>; <a href="mailto:yan@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>yan@moderndatasolusi.com</a> <<a href="mailto:yan@moderndatasolusi.com" target="loopstyle_link" data-loopstyle=link>yan@moderndatasolusi.com</a>><br><b>Subject:</b> Infineon - CR error. Spare toner request. Loaner request</span> <span style='font-size:10.0pt'><o:p></o:p></span></p><div><p class=xxmsonormal> <span style='font-size:10.0pt'><o:p></o:p></span></p></div></div><div><div><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Hello Sun Sun,</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>We spoke. IFX AP spoke to me yesterday with regards to their concerns about Batam operation. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><b><span lang=EN-SG style='font-family:"Arial",sans-serif'>Card reader</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Can you please send pictures of the error on the card reader and its replacement. Also copy paste the image of what you had send via WA to me as well. On what PTM suspect is the cause. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'><a href="mailto:Nur.Shafina@ricoh.com.my" target="loopstyle_link" data-loopstyle=link id=OWAAME4A025B0EB934B9FB300C38E44DAE2DF><span style='text-decoration:none'>@Nur Shafina Binti Shaffiai</span></a>, once PTM does that, can you please check with Ricoh Europe/Germany, using the details, what is the cause and how to resolve this. PTM had checked that settings are done correctly. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><b><span lang=EN-SG style='font-family:"Arial",sans-serif'>Spare toners</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Their pain point is toner delivery is slow or delayed. Which causes them down time. They have requested for spare toners. At least 2 sets of CMYK onsite. It will relief them whilst the spare are replaced, they will not suffer down time. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><b><span lang=EN-SG style='font-family:"Arial",sans-serif'>Loaner</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Due to age of their device, could PTM spare a loaner device on site that could be used when one of their device breakdown? This item not so urgent. But will be nice to have. The toners and Card Reader more urgent. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Kindly get back to me soon, if possible by tomorrow. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Thank you. </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'>Advance Biz Travel Notice: 19 May</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'>Advance Leave Notice: NIL</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'>Public Holiday: 2 Jun (Vesak Day)</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#70AD47'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal style='margin-bottom:12.0pt'><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Kind regards<br><br><b>Mabel Seow</b><br>Head of Service Management, Asia Pacific<br>Ricoh Global Services Greater Asia Pacific<br>RICOH Digital Services BU</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>RICOH ASIA PACIFIC PTE LTD </span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><br></span><span lang=EN-SG style='font-family:"Arial",sans-serif'>20W Pasir Panjang Road, </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>#04-28 Maplestree Business City,</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG style='font-family:"Arial",sans-serif'>Singapore 117439</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Phone: (65) 6308 9160<br><a href="mailto:mabel_seow@rapp.ricoh.com" target="loopstyle_link" data-loopstyle=link>mabel_seow@rapp.ricoh.com</a><br><a href="http://www.ricoh-ap.com " target="loopstyle_link" data-loopstyle=link>www.ricoh-ap.com </a></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-US style='font-size:13.5pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="73%" style='width:73.0%;background:white'><tr><td width="40%" style='width:40.0%;padding:0cm 0cm 0cm 0cm'><p class=xxxmsonormal><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxxmsonormal><span lang=EN-US style='color:black'><img border=0 width=88 height=31 style='width:.9166in;height:.3229in' id="x_x_x_Picture_x0020_1" src="cid:image007.gif@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxxmsonormal><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxxmsonormal><i><span lang=EN-US style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999'><br>This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'></td></tr><tr><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxxmsonormal><span lang=EN-US style='color:black'><img border=0 width=421 height=32 style='width:4.3854in;height:.3333in' id="x_x_x_Picture_x0020_2" src="cid:image008.gif@01D98CC1.D7BDFEB0"></span><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td valign=bottom style='padding:0cm 0cm 0cm 0cm'><p class=xxxmsonormal><span lang=EN-US style='font-family:"Times New Roman",serif;color:black'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr></table><p class=xxxmsonormal><span lang=EN-US><img border=0 width=600 height=184 style='width:6.25in;height:1.9166in' id="_x0000_i1038" src="file:///C:/Users/Mabel_Seow/AppData/Roaming/Microsoft/Signatures/Head%20(Mabel_Seow@rapp.ricoh.com)_files/image003.jpg"></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=xxxmsonormal><span lang=EN-SG> </span><span style='font-size:10.0pt'><o:p></o:p></span></p></div></div></div></div></div></div></div></body></html>