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</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US>Hi All,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Ada catatan tambahan untuk ACTION Plan Evonik & Infineon. Terlampir. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Tolong di baca dan di pelajari. Jika diperlukan kita bisa set meeting untuk diskusi terkait action plan kita. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_2" src="cid:image001.png@01D9A9E1.196BEF20"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ID'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ID'> Soenwono <soenwono@moderndatasolusi.com> <br><b>Sent:</b> 21 June 2023 16:19<br><b>To:</b> 'Admin Sales' <Admin.sales@moderndatasolusi.com>; 'Helpdesk MDS' <helpdesk@moderndatasolusi.com><br><b>Cc:</b> 'Henry Sutanto' <henry.sutanto@moderndatasolusi.com>; 'it.team' <it.team@moderndatasolusi.com>; 'idris@moderndatasolusi.com' <idris@moderndatasolusi.com>; 'Yan Budiman' <yan@moderndatasolusi.com><br><b>Subject:</b> SERVICE IMPROVEMENT PLAN / ACTION PLAN FOR GMA<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><u><span lang=EN-US>Hi ALL,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='background:yellow;mso-highlight:yellow'>VERY IMPORTANT!.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>For your information GMA services is being reviewed by Customer. and saya menerima COMPLAINTS atas pelayanan MDS yang menurun dan buruk terhadap customer GMA especially in Infineon & Evonik recently yang dapat berdampak buruk terhadap kontrak mereka dengan kita. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Oleh karena itu saya dan team operation dan setelah diskusi dengan team supporting sudah merumuskan beberapa Service improvement plan yang WAJIB kita jalankan untuk semua customer GMA pada umum nya dan dalam hal ini khususnya Infineon & Evonik. Please refer the attachment file<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Mohon bantuan & Kerjasama nya dari teman2 sekalian.. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_1" src="cid:image001.png@01D9A9E1.196BEF20"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></body></html>