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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">Dear Pelanggan Yang Terhormat, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kami informasikan untuk saat ini tim kami telah selesai melakukan perbaikan dan link telah kembali normal dengan detail sebagai berikut: <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">No Ticket :
</span><span style="font-size:11.0pt">10630348</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Customer ID : </span>
<span style="font-size:11.0pt">M00471-003 PT Modern Data Solusi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Down Time : 05/07/23 Pukul
</span><span lang="EN-ID" style="font-size:11.0pt">09:53</span><span lang="EN-ID" style="font-size:11.0pt">
</span><span style="font-size:11.0pt">WIB <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Up Time :
</span><span style="font-size:11.0pt">05/07/23 Pukul </span><span lang="EN-ID" style="font-size:11.0pt">22:</span><span style="font-size:11.0pt">09</span><span style="font-size:11.0pt">
</span><span style="font-size:11.0pt">WIB</span><span style="font-size:11.0pt"><br>
Penyebab : Gangguan Fiber Optic di<span style="background:#F1F3F4">
</span></span><span style="font-size:11.0pt">Jl. Palatehan II 46-1, Melawai, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12160</span><span style="font-size:11.0pt"><br>
Action : Perbaikan dan Penyambungan Kabel Optic.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Atas nama Management PT. Link Net, kami sampaikan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan yang terjadi. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Informasi lebih lanjut terkait gangguan ini dapat menghubungi Corporate Heldesk, melalui telepon di (021)29536830 atau email ke
</span><span style="font-size:11.0pt"><a href="mailto:Corporate.Helpdesk@linknet.co.id"><span style="color:windowtext">Corporate.Helpdesk@linknet.co.id</span></a></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Andreas<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Linknet Corporate Helpdesk</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">24/7 Hotline : 021 – 29536830</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Whatsapp : 0896-03000101</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Email : <a href="mailto:corporate.helpdesk@linknet.co.id" target="_blank"><span style="color:black">corporate.helpdesk@linknet.co.id</span></a></span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Corporate Helpdesk
<br>
<b>Sent:</b> Wednesday, July 5, 2023 10:52 PM<br>
<b>To:</b> Rudhy Romadhona <rudhy@moderninternasional.co.id><br>
<b>Cc:</b> Elan Nuryatna <Elan.Nuryatna@linknet.co.id>; it.team@moderndatasolusi.com; Gunawan Siagian <Gunawan.Siagian@linknet.co.id>; Corporate Helpdesk <Corporate.Helpdesk@linknet.co.id><br>
<b>Subject:</b> RE: [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi || TTID 10630348<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="font-size:11.0pt;line-height:115%;color:black">Dear Pelanggan Yth,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Terima kasih atas kepercayaannya dalam menggunakan layanan PT. Linknet, TBK. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kami informasikan bahwa Team kami saat ini sudah selesai melakukan progress troubleshooting kabel FO di JL.Falatehan Tikor : -6.2412024,106.8014861 dan status Link saat ini terpantau UP namun tidak terditeksi
Mac Address.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Mohon informasi apakah saat ini di lokasi menggunakan Back up Link atau mohon bantunya untuk pengecekan perangkat yang terhubung dengan Fiber Driver Linknet<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><img border="0" width="544" height="342" id="Picture_x0020_2" src="cid:image002.png@01D9AFF2.73317DB0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Demikian informasi yang dapat kami sampaikan, terimakasih.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Salam,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Syarif.S<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Linknet Corporate Helpdesk</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">24/7 Hotline : 021 – 29536830</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Whatsapp : 0896-03000101</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Email : <a href="mailto:corporate.helpdesk@linknet.co.id" target="_blank"><span style="color:black">corporate.helpdesk@linknet.co.id</span></a></span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="397" height="92" id="Picture_x0020_1" src="cid:image001.jpg@01D9AFF2.73317DB0" alt="Description: Description: Description: Description: Description: cid:image003.jpg@01D7270C.8D4A8140"></span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Corporate Helpdesk
<br>
<b>Sent:</b> Wednesday, July 5, 2023 8:07 PM<br>
<b>To:</b> Rudhy Romadhona <<a href="mailto:rudhy@moderninternasional.co.id">rudhy@moderninternasional.co.id</a>><br>
<b>Cc:</b> Elan Nuryatna <<a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Gunawan Siagian <<a href="mailto:Gunawan.Siagian@linknet.co.id">Gunawan.Siagian@linknet.co.id</a>>; Corporate Helpdesk <<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a>><br>
<b>Subject:</b> RE: [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi || TTID 10630348<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="color:black">Dear Pelanggan Yth,</span><span style="font-size:11.0pt;line-height:115%;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify;line-height:115%"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal">Terima kasih atas kepercayaannya dalam menggunakan layanan PT. Linknet, TBK. <o:p></o:p></p>
<p class="MsoNormal" style="margin-top:8.0pt;text-align:justify">Bersama ini kami ingin memberikan informasi mengenai gangguan layanan yang sedang terjadi<i><span style="color:red"><o:p></o:p></span></i></p>
<p class="MsoNormal" style="text-align:justify"><o:p> </o:p></p>
<p class="MsoNormal">Berkaitan dengan permasalahan yang terjadi, dapat kami informasikan saat ini tim kami sudah melanjutkan progress troubleshooting fo kembali di JL.Falatehan || Tikor : -6.2412024,106.8014861, saat ini team sedang prepare kabel di lokasi<o:p></o:p></p>
<p class="MsoNormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<o:p> </o:p></p>
<p class="MsoNormal" style="text-align:justify;line-height:115%"><span style="color:black">Team kami sedang bertugas semaksimal mungkin dalam melakukan upaya agar kondisi kembali normal. Kami akan melakukan pemantauan prosesnya dan menginformasikan
<b>maksimal dalam 2 jam kedepan.<o:p></o:p></b></span></p>
<p class="MsoNormal" style="text-align:justify;line-height:115%"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal">Jika membutuhkan informasi lebih lanjut mengenai hal ini, dapat mengirim email ke :<u><span style="color:#0563C1"><a href="mailto:corporate.helpdesk@linknet.co.id">corporate.helpdesk@linknet.co.id</a></span></u><o:p></o:p></p>
<p class="MsoNormal">dengan menyebutkan TicketID yang tertulis di atas.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Terima kasih<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Salam<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Fajar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Linknet Corporate Helpdesk</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">24/7 Hotline : 021 – 29536830</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Whatsapp : 0896-03000101</span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:black">Email : <a href="mailto:corporate.helpdesk@linknet.co.id" target="_blank"><span style="color:black">corporate.helpdesk@linknet.co.id</span></a></span><span style="font-size:11.0pt;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Rudhy Romadhona [<a href="mailto:rudhy@moderninternasional.co.id">mailto:rudhy@moderninternasional.co.id</a>]
<br>
<b>Sent:</b> Wednesday, July 5, 2023 4:52 PM<br>
<b>To:</b> Corporate Helpdesk <<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a>><br>
<b>Cc:</b> Elan Nuryatna <<a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Gunawan Siagian <<a href="mailto:Gunawan.Siagian@linknet.co.id">Gunawan.Siagian@linknet.co.id</a>><br>
<b>Subject:</b> Re: [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi || TTID 10630348<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">EXTERNAL EMAIL :</span></strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">
<br>
Jangan buka attachment atau link, jika pengirim tidak dikenal. <br>
<em><span style="font-family:"Arial",sans-serif">Please do not open attachment or link, if you don’t know the sender</span></em>.</span><o:p></o:p></p>
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<div class="MsoNormal" align="center" style="text-align:center;mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear LinkNet,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih informasinya, kami tunggu update progress berikutnya.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Salam,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Rudhy<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p id="reply-intro"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">On 05-07-2023 16:32, Corporate Helpdesk wrote:<o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 5.0pt;margin-left:0in;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div id="replybody1">
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<div>
<p class="v1msonormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black">Dear Pelanggan Yth,</span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-align:justify;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih atas kepercayaannya dalam menggunakan layanan PT. Linknet, TBK. <o:p></o:p></span></p>
<p class="v1msonormal" style="margin-top:8.0pt;text-align:justify"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Bersama ini kami ingin memberikan informasi mengenai gangguan layanan yang sedang terjadi<o:p></o:p></span></p>
<p class="v1msonormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dari hasil pengukuran OTDR cut di JL.Falatehan || Tikor : -6.2412024,106.8014861, dapat kami informasikan saat ini tim kami masih belum bisa melakukan progress lanjutan dilokasi
dikarenakan alat berat masih beroperasi.<o:p></o:p></span></p>
<p class="v1msonormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="font-size:11.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black"><img border="0" width="623" height="358" id="v1Picture_x0020_2" src="cid:image003.png@01D9AFF2.73317DB0"></span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal" style="text-align:justify;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black">Team kami sedang bertugas semaksimal mungkin dalam melakukan upaya agar kondisi kembali normal. Kami
akan melakukan pemantauan prosesnya dan menginformasikan <strong><span style="font-family:"Verdana",sans-serif">maksimal dalam 2 jam kedepan.</span></strong></span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-align:justify;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Jika membutuhkan informasi lebih lanjut mengenai hal ini, dapat mengirim email ke :<u><span style="color:#0563C1"><a href="mailto:corporate.helpdesk@linknet.co.id">corporate.helpdesk@linknet.co.id</a></span></u><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">dengan menyebutkan TicketID yang tertulis di atas.<o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih<o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Salam</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Rizky</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span></strong><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Linknet Corporate Helpdesk</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">24/7 Hotline : 021 – 29536830</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Whatsapp : 0896-03000101
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Email :
<a href="mailto:corporate.helpdesk@linknet.co.id"><span style="color:black">corporate.helpdesk@linknet.co.id</span></a></span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1F497D"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Rudhy Romadhona [<a href="mailto:rudhy@moderninternasional.co.id">mailto:rudhy@moderninternasional.co.id</a>]
<br>
<strong><span style="font-family:"Calibri",sans-serif">Sent:</span></strong> Wednesday, July 5, 2023 4:17 PM<br>
<strong><span style="font-family:"Calibri",sans-serif">To:</span></strong> Corporate Helpdesk<br>
<strong><span style="font-family:"Calibri",sans-serif">Cc:</span></strong> Elan Nuryatna;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<strong><span style="font-family:"Calibri",sans-serif">Subject:</span></strong> Re: [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi || TTID 10630348</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">EXTERNAL EMAIL :</span></strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">
<br>
Jangan buka attachment atau link, jika pengirim tidak dikenal. <br>
<em><span style="font-family:"Arial",sans-serif">Please do not open attachment or link, if you don't know the sender</span></em>.</span><o:p></o:p></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center;mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<hr size="3" width="100%" align="center">
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<p class="v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear LinkNet,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Mohon informasi update terbarunya perihal ini.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Salam,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Rudhy<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p id="v1reply-intro"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">On 05-07-2023 12:43, Corporate Helpdesk wrote:<o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 5.0pt;margin-left:0in;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div id="v1replybody1">
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<p class="v1v1msonormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black">Dear Pelanggan Yth,</span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="text-align:justify;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih atas kepercayaannya dalam menggunakan layanan PT. Linknet, TBK. <o:p></o:p></span></p>
<p class="v1v1msonormal" style="margin-top:8.0pt;text-align:justify"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Bersama ini kami ingin memberikan informasi mengenai gangguan layanan yang sedang terjadi<o:p></o:p></span></p>
<p class="v1v1msonormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Berkaitan dengan permasalahan yang terjadi, dapat kami informasikan saat ini tim kami sudah menemukan titik problem gangguan fo nya di JL.Falatehan || Tikor : -6.2412024,106.8014861<o:p></o:p></span></p>
<p class="v1v1msonormal" style="margin-top:8.0pt;text-align:justify;line-height:115%">
<span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal" style="text-align:justify;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black">Team kami sedang bertugas semaksimal mungkin dalam melakukan upaya agar kondisi kembali normal.
Kami akan melakukan pemantauan prosesnya dan menginformasikan <strong><span style="font-family:"Verdana",sans-serif">maksimal dalam 2 jam kedepan.</span></strong></span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="text-align:justify;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Jika membutuhkan informasi lebih lanjut mengenai hal ini, dapat mengirim email ke :<u><span style="color:#0563C1"><a href="mailto:corporate.helpdesk@linknet.co.id">corporate.helpdesk@linknet.co.id</a></span></u><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">dengan menyebutkan TicketID yang tertulis di atas.<o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih<o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Salam</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Fajar</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Linknet Corporate Helpdesk</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">24/7 Hotline : 021 – 29536830</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Whatsapp : 0896-03000101</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Email : <a href="mailto:corporate.helpdesk@linknet.co.id"><span style="color:black">corporate.helpdesk@linknet.co.id</span></a></span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Corporate Helpdesk
<br>
<strong><span style="font-family:"Calibri",sans-serif">Sent:</span></strong> Wednesday, July 5, 2023 12:36 PM<br>
<strong><span style="font-family:"Calibri",sans-serif">To:</span></strong> <a href="mailto:rudhy@moderninternasional.co.id">
rudhy@moderninternasional.co.id</a><br>
<strong><span style="font-family:"Calibri",sans-serif">Cc:</span></strong> Elan Nuryatna <<a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>>; Elan Nuryatna <<a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Corporate Helpdesk <<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a>><br>
<strong><span style="font-family:"Calibri",sans-serif">Subject:</span></strong> RE: [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi || TTID 10630348</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear Pelanggan Yth,<o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih atas kepercayaannya dalam menggunakan layanan PT. Linknet, TBK. <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Kami informasikan hasil investigasi dan hasil pengukuran hasil ditemukan FO cut
<span style="color:black">5.3 km</span> dari Pop Linknet saat ini team kami sedang dalam persiapan menuju lokasi dengan estimasi -+90 menit <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Team kami akan bertugas semaksimal mungkin dalam melakukan upaya agar kondisi kembali normal. Kami akan melakukan pemantauan prosesnya dan menginformasikan update dan progress
di lapangan dalam 2 jam berikutnya. <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Jika membutuhkan informasi lebih lanjut mengenai hal ini, dapat mengirim email ke :<u><span style="color:#0563C1"><a href="mailto:corporate.helpdesk@linknet.co.id">corporate.helpdesk@linknet.co.id</a></span></u><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">dengan menyebutkan TicketID yang tertulis di atas.<o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terima kasih<o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Salam</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Fajar</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Linknet Corporate Helpdesk</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">24/7 Hotline : 021 – 29536830</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Whatsapp : 0896-03000101</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal" style="background:white"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Email : <a href="mailto:corporate.helpdesk@linknet.co.id"><span style="color:black">corporate.helpdesk@linknet.co.id</span></a></span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Corporate Helpdesk
<br>
<strong><span style="font-family:"Calibri",sans-serif">Sent:</span></strong> Wednesday, July 5, 2023 11:35 AM<br>
<strong><span style="font-family:"Calibri",sans-serif">To:</span></strong> <a href="mailto:rudhy@moderninternasional.co.id">
rudhy@moderninternasional.co.id</a>; Corporate Helpdesk <<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a>>; Corporate Helpdesk <<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a>>; Corporate
Helpdesk <<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a>><br>
<strong><span style="font-family:"Calibri",sans-serif">Cc:</span></strong> Elan Nuryatna <<a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>>; Elan Nuryatna <<a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<strong><span style="font-family:"Calibri",sans-serif">Subject:</span></strong> RE: [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi || TTID 10630348</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear Pelanggan Yang Terhormat,<o:p></o:p></span></p>
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<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Terimakasih untuk informasinya, untuk link ini masih dalam pengecekan lanjutan tim kami dan sudah di informasikan sebelumnya di email berbeda.<o:p></o:p></span></p>
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<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Demikian informasi yang dapat kami sampaikan.<br>
<br>
Best Regards,<br>
Ismail<br>
<br>
Linknet Corporate Helpdesk<br>
<br>
24/7 Hotline : 021 – 29536830<br>
Whatsapp : 0896-03000101<br>
Email : <a href="mailto:corporate.helpdesk@linknet.co.id">corporate.helpdesk@linknet.co.id</a><o:p></o:p></span></p>
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<p class="v1v1msonormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><br>
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------------------- Original Message -------------------<br>
<strong><span style="font-family:"Tahoma",sans-serif">From:</span></strong> <a href="mailto:rudhy@moderninternasional.co.id">
rudhy@moderninternasional.co.id</a><br>
<strong><span style="font-family:"Tahoma",sans-serif">Received:</span></strong> 7/5/2023<br>
<strong><span style="font-family:"Tahoma",sans-serif">To:</span></strong> <Corporate Helpdesk>; Corporate Helpdesk;
<a href="mailto:Corporate.Helpdesk@linknet.co.id">Corporate.Helpdesk@linknet.co.id</a><br>
<strong><span style="font-family:"Tahoma",sans-serif">Cc:</span></strong> <a href="mailto:Elan.Nuryatna@linknet.co.id">
Elan.Nuryatna@linknet.co.id</a>; <a href="mailto:Elan.Nuryatna@linknet.co.id">Elan.Nuryatna@linknet.co.id</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a><br>
<strong><span style="font-family:"Tahoma",sans-serif">Subject:</span></strong> [EXTERNAL]Gangguan Koneksi LinkNet di M00471-003 PT Modern Data Solusi</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">EXTERNAL EMAIL :</span></strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">
<br>
Jangan buka attachment atau link, jika pengirim tidak dikenal. <br>
<em><span style="font-family:"Arial",sans-serif">Please do not open attachment or link, if you don't know the sender</span></em>.</span><o:p></o:p></p>
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<p class="v1v1msonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear Link Net,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Berikut indikator lampu ONT link net di kantor kami<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">lampu indikator FO berwarna oranye, kemungkinan FO Cut karena sedang ada proyek galian saluran air di sekitar wilayah kantor kami di Jl. Sultan Hasanudin No 72 Melawai Kebayoran Baru Jakarta
Selatan (dekat pintu masuk terminal Blok M), mohon bisa ditindaklanjuti.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Atas perhatiannya diucapkan terima kasih.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Salam,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Rudhy<o:p></o:p></span></p>
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