<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /></head><body style='font-size: 10pt; font-family: Verdana,Geneva,sans-serif'>
<p>Dear Patricia,</p>
<p>Good Morning,</p>
<p><br /></p>
<p>I will update according case as below :</p>
<p>1. <span style="color: black;">INC00002237353</span></p>
<p><span style="color: black;"> PTM : in internal report, engineer has visit to site on July 12, 2023, he found part need to change and admin waiting to process for part replacement</span></p>
<p><span style="color: black;">2. INC00002239913</span></p>
<p><span style="color: black;"> PTM : on July 18, 2023, the engineer has visit and he do servicing in the fusing unit, now devices has running again.</span></p>
<p><span style="color: black;">3. INC00002239952</span></p>
<div id="signature"></div>
<p> PTM : on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement.</p>
<p>Thank you and Regards,</p>
<p>Henry</p>
<p><br /></p>
<p id="reply-intro">On 19-07-2023 23:22, Patricia Foong wrote:</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div id="replybody1">
<style type="text/css">@font-face
{ font-family: Wingdings; }
@font-face
{ font-family: Century; }
@font-face
{ font-family: "Cambria Math"; }
@font-face
{ font-family: Calibri; }
@font-face
{ font-family: Verdana; }
@font-face
{ font-family: "Segoe UI Emoji"; }
@font-face
{ font-family: Tahoma; }
@font-face
{ font-family: Consolas; }
@font-face
{ font-family: "Book Antiqua"; }
#replybody1 p.v1MsoNormal, #replybody1 li.v1MsoNormal, #replybody1 div.v1MsoNormal
{ margin: 0in; font-size: 10.0pt; font-family: "Calibri",sans-serif; }
#replybody1 a:link, #replybody1 span.v1MsoHyperlink
{ mso-style-priority: 99; color: #0563C1; text-decoration: underline; }
#replybody1 a:visited, #replybody1 span.v1MsoHyperlinkFollowed
{ mso-style-priority: 99; color: #954F72; text-decoration: underline; }
#replybody1 pre
{ mso-style-priority: 99; mso-style-link: "HTML Preformatted Char"; margin: 0in; font-size: 10.0pt; font-family: "Courier New"; }
#replybody1 p.v1msonormal0, #replybody1 li.v1msonormal0, #replybody1 div.v1msonormal0
{ mso-style-name: msonormal; mso-margin-top-alt: auto; margin-right: 0in; mso-margin-bottom-alt: auto; margin-left: 0in; font-size: 11.0pt; font-family: "Calibri",sans-serif; }
#replybody1 span.v1HTMLPreformattedChar
{ mso-style-name: "HTML Preformatted Char"; mso-style-priority: 99; mso-style-link: "HTML Preformatted"; font-family: Consolas; }
#replybody1 span.v1EmailStyle20
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle21
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle22
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle23
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle24
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle25
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle26
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle27
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle28
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle29
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle30
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle31
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle32
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle33
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle34
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle35
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle36
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle37
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle38
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle39
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle40
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle41
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle42
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle43
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle44
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle45
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle46
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle47
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle48
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle49
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle50
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle51
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle52
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle53
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle54
{ mso-style-type: personal; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 span.v1EmailStyle59
{ mso-style-type: personal-reply; font-family: "Calibri",sans-serif; color: windowtext; }
#replybody1 .v1MsoChpDefault
{ mso-style-type: export-only; font-size: 10.0pt; mso-ligatures: none; }
@page WordSection1
{ size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; }
#replybody1 div.v1WordSection1
{ }
@list l0
{ mso-list-id: 567957984; mso-list-template-ids: 1327501634; }
@list l0:level1
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: .5in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level2
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 1.0in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level3
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 1.5in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level4
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 2.0in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level5
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 2.5in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level6
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 3.0in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level7
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 3.5in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level8
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 4.0in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l0:level9
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: 4.5in; mso-level-number-position: left; text-indent: -.25in; mso-ansi-font-size: 10.0pt; font-family: Symbol; }
@list l1
{ mso-list-id: 1674382209; mso-list-template-ids: 231667652; }
@list l1:level1
{ mso-level-number-format: bullet; mso-level-text: ; mso-level-tab-stop: .5in; mso-level-number-position: left; text-indent: -.25in; font-family: Symbol; }
@list l1:level2
{ mso-level-tab-stop: 1.0in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level3
{ mso-level-tab-stop: 1.5in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level4
{ mso-level-tab-stop: 2.0in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level5
{ mso-level-tab-stop: 2.5in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level6
{ mso-level-tab-stop: 3.0in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level7
{ mso-level-tab-stop: 3.5in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level8
{ mso-level-tab-stop: 4.0in; mso-level-number-position: left; text-indent: -.25in; }
@list l1:level9
{ mso-level-tab-stop: 4.5in; mso-level-number-position: left; text-indent: -.25in; }
#replybody1 ol
{ margin-bottom: 0in; }
#replybody1 ul
{ margin-bottom: 0in; }</style>
<div lang="EN-US" style="word-wrap: break-word;">
<div class="v1WordSection1">
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather, good day.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Sorry for the late reply as I was OOO, is a public holiday here.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Pak Henry and Sun Sun, good day.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">It seems that no one is taking accountability to advise when the engineer can be on site to attend to these ticket? Or has it been attended and resolved please?</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<table class="v1MsoNormalTable" style="width: 814.85pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="1086" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 15.0pt;">
<td style="width: 81.1pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002237353</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">12-07-2023 09:14:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">E164M150179</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.35pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="451">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 81.1pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239913</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 08:45:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">W903PA00738</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.35pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="451">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 81.1pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239952</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 09:07:09</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">W903PA00741</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.35pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="451">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please provide an update before noon today (Thursday) without fail as we need to provide visibility to customer via ServiceNOW, thank you.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_64" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com> <br /><strong>Sent:</strong> Wednesday, July 19, 2023 1:12 PM<br /><strong>To:</strong> soenwono <soenwono@moderndatasolusi.com>; Patricia Foong <Patricia.Foong@ricoh.com.my>; #haleon-imacd <haleon-imacd@ricoh-europe.com>; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; 'helpdesk@moderndatasolusi.com' <helpdesk@moderndatasolusi.com>; Erik Reinaldo <Erik@moderndatasolusi.com>; 'it.team' <it.team@moderndatasolusi.com>; 'Mds Bobby' <supriatna@moderndatasolusi.com><br /><strong>Cc:</strong> Reece Middleton <Reece.Middleton@ricoh-europe.com>; 'Yan Budiman' <yan@moderndatasolusi.com><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Dear all Kindly provide updated from PTM Best regards. </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear all</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Kindly provide updated from PTM</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_63" style="width: 8.9583in; height: 2.2395in;" src="cid:168981750464b891a072943694333892@moderndatasolusi.com" width="860" height="215" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <br /><strong>Sent:</strong> Tuesday, 18 July 2023 11:24<br /><strong>To:</strong> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com" rel="noreferrer">erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com" rel="noreferrer">it.team@moderndatasolusi.com</a>>; 'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com" rel="noreferrer">supriatna@moderndatasolusi.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com" rel="noreferrer">yan@moderndatasolusi.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Noted with thanks</span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_62" style="width: 8.9583in; height: 2.2395in;" src="cid:168981750464b891a072943694333892@moderndatasolusi.com" width="860" height="215" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>> <br /><strong>Sent:</strong> Tuesday, 18 July 2023 10:55<br /><strong>To:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com" rel="noreferrer">erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com" rel="noreferrer">it.team@moderndatasolusi.com</a>>; 'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com" rel="noreferrer">supriatna@moderndatasolusi.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com" rel="noreferrer">yan@moderndatasolusi.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span></span></p>
</div>
<div>
<p class="v1MsoNormal"><strong><u><span style="font-size: 11.0pt;">Hi Pat & Heather,</span></u></strong></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please remove Jordy from any upcoming email ya.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you for sharing the recap for easy follow up and monitoring. My service team will give an update on the yellow highlighted one</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><strong><u><span style="font-size: 11.0pt;">Hi Pak Henry,</span></u></strong></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">As discussed, Please update the open incident ticket in the yellow highlighted ones and advise when the engineer visit the customer. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<table class="v1MsoNormalTable" style="width: 814.85pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="1086" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002221472</span></p>
</td>
<td style="width: 51.15pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><strong><span style="color: black;">Do we have a loaner installed ?_</span></strong><span style="color: black;">14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.</span></p>
</td>
<td style="width: 55.3pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">09-06-2023 08:48:05</span></p>
</td>
<td style="width: 73.7pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">W533M450100</span></p>
</td>
<td style="width: 338.8pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002237353</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">12-07-2023 09:14:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">E164M150179</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; background: white; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239788</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite_ to install IBS</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 07:15:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">C398PC00837</span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239913</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 08:45:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">W903PA00738</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239952</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 09:07:09</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">W903PA00741</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;">Regards,</span></p>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;">Soenwono Suprapto | GMA & Direct Dept Head</span></p>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;">T: +62 21-27937489</span></p>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;">F: +62 21-27937486</span></p>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;">M: +62-87771697791</span></p>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;"><a href="http://www.moderndatasolusi.com/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.moderndatasolusi.com</span></a></span></p>
<p class="v1MsoNormal"><span style="font-family: 'Tahoma',sans-serif;"> </span></p>
<p class="v1MsoNormal"><strong><u><span style="font-family: 'Tahoma',sans-serif;">PT MODERN DATA SOLUSI </span></u></strong></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank" rel="noopener noreferrer"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; background: white; text-decoration: none;">JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span style="font-family: 'Arial',sans-serif; color: #222222; background: white;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_61" style="width: 2.0312in; height: .875in;" src="cid:168981750464b891a0730ae629558200@moderndatasolusi.com" width="195" height="84" border="0" /></span><span style="font-family: 'Arial',sans-serif; color: #222222; background: white;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> 18 July 2023 14:54<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; 'jordy' <<a href="mailto:jordy@moderndatasolusi.com" rel="noreferrer">jordy@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">You are back!</span><span style="font-size: 11.0pt; font-family: 'Segoe UI Emoji',sans-serif;">😊</span><span style="font-size: 11.0pt;">Please see my report in <strong><span style="color: #00b050;">GREEN </span></strong>:</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<table class="v1MsoNormalTable" style="width: 814.85pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="1086" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002221472</span></p>
</td>
<td style="width: 51.15pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><strong><span style="color: black;">Do we have a loaner installed ?_</span></strong><span style="color: black;">14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.</span></p>
</td>
<td style="width: 55.3pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">09-06-2023 08:48:05</span></p>
</td>
<td style="width: 73.7pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">W533M450100</span></p>
</td>
<td style="width: 338.8pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002237353</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">12-07-2023 09:14:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">E164M150179</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; background: white; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239788</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite_ to install IBS</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 07:15:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">C398PC00837</span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239913</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 08:45:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">W903PA00738</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239952</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 09:07:09</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black; background: yellow; mso-highlight: yellow;">W903PA00741</span><span style="color: black;"></span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: #00b050;">Pat : Pending PTM advise on the site visit date</span><span style="color: black;"></span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Henry and Sun Sun,</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please ensure that an engineer is dispatched to site for those serial number highlighted in <span style="background: yellow; mso-highlight: yellow;">YELLOW</span> and advise the status by return email + update SGD portal.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you.</span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_60" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Tuesday, July 18, 2023 3:28 PM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; 'jordy' <<a href="mailto:jordy@moderndatasolusi.com" rel="noreferrer">jordy@moderndatasolusi.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's<br /><strong>Importance:</strong> High</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hi Team Kindly provide an update on below INC's please: INC00002221472 Indonesia Do we have a loaner installed ?_14. 7. Partner has offed a loaner but pending for customer's acceptance if they want it. </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Team</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Kindly provide an update on below INC's please:</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<table class="v1MsoNormalTable" style="width: 814.85pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="1086" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002221472</span></p>
</td>
<td style="width: 51.15pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><strong><span style="color: black;">Do we have a loaner installed ?_</span></strong><span style="color: black;">14.7. Partner has offed a loaner but pending for customer's acceptance if they want it.</span></p>
</td>
<td style="width: 55.3pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">09-06-2023 08:48:05</span></p>
</td>
<td style="width: 73.7pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">W533M450100</span></p>
</td>
<td style="width: 338.8pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002237353</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">12-07-2023 09:14:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">E164M150179</span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; background: white; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239788</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite_ to install IBS</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 07:15:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">C398PC00837</span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239913</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 08:45:05</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">W903PA00738</span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
</td>
</tr>
<tr style="height: 15.0pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002239952</span></p>
</td>
<td style="width: 51.15pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="68">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 215.25pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="287">
<p class="v1MsoNormal"><span style="color: black;">when engineer will be onsite</span></p>
</td>
<td style="width: 55.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="74">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">17-07-2023 09:07:09</span></p>
</td>
<td style="width: 73.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">W903PA00741</span></p>
</td>
<td style="width: 338.8pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 15.0pt;" valign="top" width="452">
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_59" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a0733de218021329@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <br /><strong>Sent:</strong> Friday, 14 July 2023 10:07<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Patricia, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Is there any update available on the loan device?</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Many Thanks </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Ashlea Rutter</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager Team Lead</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">07827801431<span style="color: black;"></span></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><strong><span style="font-size: 11.0pt; color: red;">ADVANCED NOTICE OF UNAVAILABILITY</span></strong></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; color: red;">Annual leave: </span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt;"><strong><span style="font-size: 11.0pt;"><br />Ricoh Europe PLC</span></strong><span style="font-size: 11.0pt;"><br />900 Pavilion Drive,<br />Northampton Business Park,<br />Northampton <br />NN4 7YL<br />UK</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-family: 'Arial',sans-serif;">Tel: 07557255649<u><span style="color: blue;"><br /></span></u></span><span style="font-size: 11.0pt;"><a href="mailto:Ashlea.Rutter@ricoh-europe.com" rel="noreferrer">Ashlea.Rutter@ricoh-europe.com</a></span><u><span style="font-family: 'Arial',sans-serif; color: blue;"><br /></span></u><span style="font-family: 'Arial',sans-serif;"><br /><u><span style="color: blue;"><br /></span></u></span><a href="http://www.ricoh.co.uk/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1_x0000_i1082" style="width: .9166in; height: .3229in;" src="cid:168981750464b891a07373f817584327@moderndatasolusi.com" width="88" height="31" border="0" /></span></a><span style="font-family: 'Arial',sans-serif;"><br /><u><span style="color: blue;"><br /></span></u></span><a href="http://www.linkedin.com/company/ricoh-uk/%3femail-sig" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1_x0000_i1081" style="width: .25in; height: .25in;" src="cid:168981750464b891a073a61619868088@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-family: 'Arial',sans-serif;"> </span><a href="https://twitter.com/RicohUK/?email-sig" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1_x0000_i1080" style="width: .25in; height: .25in;" src="cid:168981750464b891a073db0727458575@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-family: 'Arial',sans-serif;"> </span><a href="http://www.youtube.com/user/ricohukie/%3femail-sig" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1Picture_x0020_57" style="width: .25in; height: .25in;" src="cid:168981750464b891a0740d5342921877@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-family: 'Arial',sans-serif;"> </span><a href="http://transform.ricoh.co.uk/?email-sig" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1Picture_x0020_58" style="width: .25in; height: .25in;" src="cid:168981750464b891a0743f9738734107@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-family: 'Arial',sans-serif;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> 06 July 2023 15:50<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Happy Holiday Heather</span><span style="font-size: 11.0pt; font-family: 'Segoe UI Emoji',sans-serif;">😉</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_53" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Thursday, July 6, 2023 10:33 PM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Much appreciated I will be away on leave from tomorrow to 17th July. Kindly keep all updated on the progress. Much appreciated . Best regards. Heather Petersen Regional Service Desk Incident Manager </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Much appreciated </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I will be away on leave from tomorrow to 17<sup>th</sup> July.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Kindly keep all updated on the progress.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Much appreciated .</span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_52" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a07470d188456690@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Thursday, 06 July 2023 16:00<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather, good day.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please find the below update :</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Our partner can provide a temporary loaner unit with the similar specification to replace this broken unit MP 5002-<span style="color: black;">W533M450100/ PULMFP002 since problem cannot be resolved as interim. But the thing is that PULMFP002 is connected to IBS system where IBS license needs to procure in order to have barcode printing as per the broken unit functionality.</span></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Global has seek our partner to procure the license before we could place the loaner unit into full function.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hope that helps.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_51" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Thursday, July 6, 2023 4:17 PM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hi Team Do we have any update on a loan device ? Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service Heather. petersen@ ricoh-europe. com </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Team</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Do we have any update on a loan device ?</span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_50" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a07470d188456690@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Wednesday, 05 July 2023 12:16<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather, good day.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Sorry if you have not gotten an update from us.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Problem still not unable to resolve and we are checking with the partner if they have loaner to offer while waiting for the new device that they have ordered to arrive.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">We hope to obtain an update on the loaner availability by tomorrow-Thursday.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Will keep you updated once we heard back from them.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_49" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Wednesday, July 5, 2023 2:00 PM<br /><strong>To:</strong> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's<br /><strong>Importance:</strong> High</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hi Team I need an update on only this INC please: INC00002221472 Indonesia 09-06-2023 08: 48: 05 W533M450100 Cannot scan from the top feeder PT MDS </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Team</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I need an update on only this INC please:</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<table class="v1MsoNormalTable" style="width: 463.0pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="617" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 14.25pt;">
<td style="width: 82.0pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="109">
<p class="v1MsoNormal"><span style="color: black;">INC00002221472</span></p>
</td>
<td style="width: 74.65pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="100">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 95.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="127">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">09-06-2023 08:48:05</span></p>
</td>
<td style="width: 73.7pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">W533M450100</span></p>
</td>
<td style="width: 80.55pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="107">
<p class="v1MsoNormal"><span style="color: black;">Cannot scan from the top feeder</span></p>
</td>
<td style="width: 57.1pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="76">
<p class="v1MsoNormal"><span style="color: black;">PT MDS</span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_48" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a074b04184758076@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Thursday, 29 June 2023 11:06<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hello Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please see the responses in light blue from PTM.</span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">"I want to update according 2 devices in Haleon Pulogadung :</span></p>
<p><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">1. à Pulmfp001/ MP C3503SP (E164M150179) </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> </span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">a. White gradation and still folds result in the middle of paper </span></p>
<p><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">RGS : Do you have stock for duplex unit ? When can it be replaced? </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #3598db;">PTM: on checking the duplex part at our warehouse & waiting the approval to release this part. </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #3598db;">PTM : on the June 28, 2003, engineer has solve the problem for paper curling after replace the PTR unit, case closed.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">2. à Pulmfp002/ MP 5002 (W533M450100) </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">a. Printing result no minor gradation anymore, status ok for printing manufacturing instruction </span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #3598db;">PTM : has solve for gradation printing. b. Still cannot use for auto feeder for scanning/copying. </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #3598db;">PTM : According the document feeder last update still cannot use and this feeder has replaced once time and togather do the update firmware, but the feeder cannot use.....we propose to re-replace the document feeder and prepare for this. </span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">RGS : Please advise when can you send the document feeder and to have it replaced? Any stock on hand?</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> <strong><span style="font-family: 'Verdana',sans-serif;">PTM: on checking the document feeder at our warehouse & waiting the approval to release this part.</span></strong></span></p>
<p><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">26/Jun : Please advise has the ARDF tested and ready to be delivered? Or has it delivered and fixing it now?</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #3598db;">PTM : on the June 28, 2023, we try to re-change with other ARDF but the problem still occure, so our engineer has inform to user Pak Ahmad Hilmi ( Fatah ), so for scaning stik using palten glass.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #3598db;">This is situation with MP5002 now."</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; vertical-align: baseline;"><span style="font-size: 11.0pt; mso-fareast-language: PL;">Kind regards,</span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; vertical-align: baseline;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black;">Irena Kniazielska</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"><br /><span style="color: black;">Global Account Administrator</span><br /><strong><span style="color: black;">Ricoh Business Services Polska Sp. z o.o.</span></strong><br /><span style="color: black;">Olivia Business Centre</span><br /><span style="color: black;">Al. Grunwaldzka 472C</span><br /><span style="color: black;">80-309</span> Gdansk<br /><span style="color: black;">Poland</span><u><span style="color: blue;"><br /></span><span style="color: #4472c4;">irena.kniazielska</span></u></span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #4472c4;"><a href="mailto:Name.surname@ricoh-europe.com" rel="noreferrer"><span style="color: #4472c4;">@ricoh-europe.com</span></a></span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #4472c4;"><br /><u><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: #4472c4;">www.ricoh-europe.com</span></a></u></span><span style="font-family: 'Arial',sans-serif;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt;"><strong><span style="font-size: 11.0pt; font-family: 'Book Antiqua',serif; color: #c00000;">Annual leave planned:</span></strong><span style="font-size: 11.0pt; font-family: 'Book Antiqua',serif; color: #c00000;"> </span><span style="font-size: 9.0pt; font-family: 'Arial',sans-serif; color: #00b050;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 10.5pt; font-family: 'Century',serif; color: red; mso-fareast-language: PL;"> </span></strong></p>
<p class="v1MsoNormal" style="text-autospace: none;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; text-decoration: none;"><img id="v1Picture_x0020_44" style="width: .9166in; height: .3229in;" src="cid:168981750464b891a074ea2169979922@moderndatasolusi.com" width="88" height="31" border="0" /></span></a><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><a href="http://www.facebook.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; text-decoration: none;"><img id="v1Picture_x0020_45" style="width: .25in; height: .25in;" src="cid:168981750464b891a07523e588109088@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black;"> <a href="http://www.twitter.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_46" style="width: .25in; height: .25in;" src="cid:168981750464b891a0755f7680813379@moderndatasolusi.com" width="24" height="24" border="0" /></span><span style="color: black;"> </span></a> <a href="http://www.youtube.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_47" style="width: .25in; height: .25in;" src="cid:168981750464b891a07596a999698645@moderndatasolusi.com" width="24" height="24" border="0" /></span><span style="color: black;"> </span></a> </span><span style="font-family: 'Arial',sans-serif; color: black;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Thursday, June 29, 2023 10:08 AM<br /><strong>To:</strong> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi TEAM</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Any update on the replacement if it was completed?</span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_43" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a074b04184758076@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Wednesday, 28 June 2023 09:53<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please see the latest update below from PTM. Patricia has asked them further questions regarding the below and asked for an update by EOD today. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<pre><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">"</span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Good Evening,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Apologize for delay reply, need take time for doing preparation ARDF.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">All items for do servicing MPC3503 and MP5002 has ready, and now our </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">engineer waiting for confirmation with internal Haleon Pulogadung.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Hope we can do replacement for tonight or tomorrow.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Thank you and Regards,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Henry"</span></pre>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please be aware Thursday and Friday is public holiday in Indonesia. </span></p>
<div>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; vertical-align: baseline;"><span style="font-size: 11.0pt; mso-fareast-language: PL;">Kind regards,</span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; vertical-align: baseline;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black;">Irena Kniazielska</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"><br /><span style="color: black;">Global Account Administrator</span><br /><strong><span style="color: black;">Ricoh Business Services Polska Sp. z o.o.</span></strong><br /><span style="color: black;">Olivia Business Centre</span><br /><span style="color: black;">Al. Grunwaldzka 472C</span><br /><span style="color: black;">80-309</span> Gdansk<br /><span style="color: black;">Poland</span><u><span style="color: blue;"><br /></span><span style="color: #4472c4;">irena.kniazielska</span></u></span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #4472c4;"><a href="mailto:Name.surname@ricoh-europe.com" rel="noreferrer"><span style="color: #4472c4;">@ricoh-europe.com</span></a></span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #4472c4;"><br /><u><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: #4472c4;">www.ricoh-europe.com</span></a></u></span><span style="font-family: 'Arial',sans-serif;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt;"><strong><span style="font-size: 11.0pt; font-family: 'Book Antiqua',serif; color: #c00000;">Annual leave planned:</span></strong><span style="font-size: 11.0pt; font-family: 'Book Antiqua',serif; color: #c00000;"> </span><span style="font-size: 9.0pt; font-family: 'Arial',sans-serif; color: #00b050;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 10.5pt; font-family: 'Century',serif; color: red; mso-fareast-language: PL;"> </span></strong></p>
<p class="v1MsoNormal" style="text-autospace: none;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; text-decoration: none;"><img id="v1Picture_x0020_39" style="width: .9166in; height: .3229in;" src="cid:168981750464b891a074ea2169979922@moderndatasolusi.com" width="88" height="31" border="0" /></span></a><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><a href="http://www.facebook.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; text-decoration: none;"><img id="v1Picture_x0020_40" style="width: .25in; height: .25in;" src="cid:168981750464b891a07523e588109088@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black;"> <a href="http://www.twitter.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_41" style="width: .25in; height: .25in;" src="cid:168981750464b891a0755f7680813379@moderndatasolusi.com" width="24" height="24" border="0" /></span><span style="color: black;"> </span></a> <a href="http://www.youtube.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_42" style="width: .25in; height: .25in;" src="cid:168981750464b891a07596a999698645@moderndatasolusi.com" width="24" height="24" border="0" /></span><span style="color: black;"> </span></a> </span><span style="font-family: 'Arial',sans-serif; color: black;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Wednesday, June 28, 2023 9:37 AM<br /><strong>To:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia Open INC's<br /><strong>Importance:</strong> High</span></p>
</div>
</div>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi All</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Any luck in obtaining feedback ?</span></p>
<table class="v1MsoNormalTable" style="width: 400.4pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="534" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 14.25pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002221472</span></p>
</td>
<td style="width: 72.65pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="97">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 101.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="135">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">09-06-2023 08:48:05</span></p>
</td>
<td style="width: 74.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="99">
<p class="v1MsoNormal"><span style="color: black;">W533M450100</span></p>
</td>
<td style="width: 72.1pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="96">
<p class="v1MsoNormal"><span style="color: black;">Cannot scan from the top feeder</span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">When will engineer be onsite ?</span></p>
<table class="v1MsoNormalTable" style="width: 473.45pt; margin-left: -.15pt; border-collapse: collapse;" border="0" width="631" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 14.25pt;">
<td style="width: 80.65pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="108">
<p class="v1MsoNormal"><span style="color: black;">INC00002230029</span></p>
</td>
<td style="width: 73.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="97">
<p class="v1MsoNormal"><span style="color: black;">Indonesia</span></p>
</td>
<td style="width: 101.0pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="135">
<p class="v1MsoNormal" style="text-align: right;" align="right"><span style="color: black;">27-06-2023 08:34:04</span></p>
</td>
<td style="width: 73.85pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="98">
<p class="v1MsoNormal"><span style="color: black;">E164M150179</span></p>
</td>
<td style="width: 72.75pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="97">
<p class="v1MsoNormal"><span style="color: black;">Issue with printing result</span></p>
</td>
<td style="width: 72.2pt; border: solid windowtext 1.0pt; border-left: none; padding: 0in 5.4pt 0in 5.4pt; height: 14.25pt;" valign="top" width="96">
<p class="v1MsoNormal"><span style="color: black;">PT MDS</span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_38" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a074b04184758076@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Monday, 26 June 2023 09:59<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather,</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Sorry to inform that I am have not received anything good..still tring to get hold of the service guy..</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Will update once I heard back and kindly bear with me.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> 29<sup>th</sup> June</span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_37" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Monday, June 26, 2023 3:06 PM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Good morning all What is the progress on this INC , has the ARDF been tested ? Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service Heather. petersen@ ricoh-europe. com From: Patricia Foong <Patricia. Foong@ ricoh. com. my> </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Good morning all</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">What is the progress on this INC , has the ARDF been tested ?</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_36" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a074b04184758076@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Friday, 23 June 2023 08:29<br /><strong>To:</strong> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thanks Irena for sharing the update with Heather.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear all,</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I have tried to contact the service guy in PTM but he is not responding of ARDF been tested ok to deliver to the site...no luck.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Will continue to follow up and revert once I heard back.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you.</span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> 29<sup>th</sup> June</span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_35" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Friday, June 23, 2023 1:54 PM<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hello Heather, This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). Please see below. Page 2 à Pulmfp002/ MP 5002 (W533M450100) a. Printing result no minor gradation anymore, status ok for printing manufacturing instruction </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hello Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). Please see below. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 14.0pt; color: #cc0099;"> </span></strong></p>
<pre><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Page 2 à Pulmfp002/ MP 5002 (W533M450100)</span></strong></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">a. Printing result no minor gradation anymore, status ok for printing </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">manufacturing instruction</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> PTM : has solve for gradation printing.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">b. Still cannot use for auto feeder for scanning/copying.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> PTM : According the document feeder last update still cannot use and </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">this feeder has replaced once time and togather do the</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> update firmware, but the feeder cannot use.....we propose to </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">re-replace the document feeder and prepare for this.</span></pre>
<pre><strong><span style="font-size: 14.0pt; font-family: 'Calibri',sans-serif; background: yellow; mso-highlight: yellow;">RGS : Please advise when can you send the document feeder and to have it replaced? Any stock on hand?</span></strong></pre>
<pre><strong><span style="font-size: 14.0pt; font-family: 'Calibri',sans-serif; color: #44546a;">PTM: on checking the document feeder at our warehouse & waiting the approval to release this part.</span></strong></pre>
<p class="v1MsoNormal"><strong><span style="font-size: 14.0pt; color: #cc0099;">RGS : On the 19<sup>th</sup> Jun, PTM has diagnosed the root caused and knowing which spare parts is required and why till today still not able to check on the stock availability? </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 14.0pt; color: #cc0099;">How many days that you need to check it out?</span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 14.0pt; color: #548235;">22/Jun : PTM advised that ARDF needs to be tested in the warehouse before it can be delivered. RGS requested to speed up the testing process and deliverytomorrow tother with other spart parts to fix the entire 2 devices.</span></strong></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you.</span></p>
<div>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; vertical-align: baseline;"><span style="font-size: 11.0pt; mso-fareast-language: PL;">Kind regards,</span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; vertical-align: baseline;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black;">Irena Kniazielska</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"><br /><span style="color: black;">Global Account Administrator</span><br /><strong><span style="color: black;">Ricoh Business Services Polska Sp. z o.o.</span></strong><br /><span style="color: black;">Olivia Business Centre</span><br /><span style="color: black;">Al. Grunwaldzka 472C</span><br /><span style="color: black;">80-309</span> Gdansk<br /><span style="color: black;">Poland</span><u><span style="color: blue;"><br /></span><span style="color: #4472c4;">irena.kniazielska</span></u></span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #4472c4;"><a href="mailto:Name.surname@ricoh-europe.com" rel="noreferrer"><span style="color: #4472c4;">@ricoh-europe.com</span></a></span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #4472c4;"><br /><u><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: #4472c4;">www.ricoh-europe.com</span></a></u></span><span style="font-family: 'Arial',sans-serif;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt;"><strong><span style="font-size: 11.0pt; font-family: 'Book Antiqua',serif; color: #c00000;">Annual leave planned:</span></strong><span style="font-size: 11.0pt; font-family: 'Book Antiqua',serif; color: #c00000;"> </span><span style="font-size: 9.0pt; font-family: 'Arial',sans-serif; color: #00b050;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 10.5pt; font-family: 'Century',serif; color: red; mso-fareast-language: PL;"> </span></strong></p>
<p class="v1MsoNormal" style="text-autospace: none;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; text-decoration: none;"><img id="v1_x0000_i1058" style="width: .9166in; height: .3229in;" src="cid:168981750464b891a074ea2169979922@moderndatasolusi.com" width="88" height="31" border="0" /></span></a><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><a href="http://www.facebook.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; text-decoration: none;"><img id="v1Picture_x0020_31" style="width: .25in; height: .25in;" src="cid:168981750464b891a07523e588109088@moderndatasolusi.com" width="24" height="24" border="0" /></span></a><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black;"> <a href="http://www.twitter.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_33" style="width: .25in; height: .25in;" src="cid:168981750464b891a0755f7680813379@moderndatasolusi.com" width="24" height="24" border="0" /></span><span style="color: black;"> </span></a> <a href="http://www.youtube.com/ricoheurope" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_34" style="width: .25in; height: .25in;" src="cid:168981750464b891a07596a999698645@moderndatasolusi.com" width="24" height="24" border="0" /></span><span style="color: black;"> </span></a> </span><span style="font-family: 'Arial',sans-serif; color: black;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Friday, June 23, 2023 6:18 AM<br /><strong>To:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"> </p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Patricia </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hope you well.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">We have a meeting with the client at 10H00 CAT – Can you kindly advice if any feedback was received from the relevant teams please.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_30" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Wednesday, 21 June 2023 09:46<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather, good day.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I just spoken to my POC a few minutes ago, demanding for an update as the service guy is on leave.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Am expecting his reply within an hour time and will revert when I heard back.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> 29<sup>th</sup> June</span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_29" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Wednesday, June 21, 2023 3:39 PM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hi Patricia Are we making any headway on this INC "Feeder still not functional , propose to re-replace the document feeder and prepare for this. " Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager Annuity and Service </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Patricia </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Are we making any headway on this INC </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">"Feeder still not functional , propose to re-replace the document feeder and prepare for this." </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_28" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Tuesday, 20 June 2023 10:38<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear Heather,</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I am waiting for the same information from the partner..they are really slow in respond..</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> 29<sup>th</sup> June</span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_32" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Tuesday, June 20, 2023 1:36 PM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hi Patricia Thank you for the update. If the team can update us if the part (Doc feeder) has been ordered and what the expected time of delivery will be please. Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Patricia</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you for the update. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">If the team can update us if the part (Doc feeder) has been ordered and what the expected time of delivery will be please.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_27" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Tuesday, 20 June 2023 06:21<br /><strong>To:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Dear All, good day.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please find the below reply from PTM yesterday in <span style="background: yellow; mso-highlight: yellow;">YELLOW</span> and it has NOT resolved :</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">a. Printing result no minor gradation anymore, status ok for printing </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">manufacturing instruction</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> PTM : has solve for gradation printing.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">b. Still cannot use for auto feeder for scanning/copying.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> PTM : <span style="background: yellow; mso-highlight: yellow;">According the document feeder last update still cannot use and </span></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; background: yellow; mso-highlight: yellow;">this feeder has replaced once time and togather do the</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; background: yellow; mso-highlight: yellow;"> update firmware, but the feeder cannot use.....we propose to </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; background: yellow; mso-highlight: yellow;">re-replace the document feeder and prepare for this.</span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"></span></pre>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">This is what I have for now and will continue to fight for an update for today and will share if I heard back from the partner.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thanks.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> 29<sup>th</sup> June</span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_26" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Monday, June 19, 2023 8:34 PM<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Hi @Patricia Foong Swee See can you please advise on the below? Did the engineer fix the scanner on the device? Many thanks Reece Middleton Global Service Manager Service and Annuity Professional Services Ricoh Europe PLC 900 Pavilion Drive </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi <a id="v1OWAAM75827B71E2DF4E4F83E34D4609F6CC9C" href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer"> <span style="font-family: 'Calibri',sans-serif; text-decoration: none;">@Patricia Foong Swee See</span></a> can you please advise on the below? Did the engineer fix the scanner on the device?</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Many thanks</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Reece<span style="color: black;"> Middleton</span></span></strong><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"><br />Global Service Manager</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Service and Annuity<br />Professional Services</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Ricoh Europe PLC</span></strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">900 Pavilion Drive <br />Northampton, NN4 7YL</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">United Kingdom</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Mobile: </span><span style="font-size: 11.0pt; color: #242424; background: white; mso-ligatures: standardcontextual;">07566205637</span><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="mailto:Reece.Middleton@Ricoh-Europe.com" rel="noreferrer"><span>Reece.Middleton@Ricoh-Europe.com</span></a></span><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh-europe.com</span></a><u><span style="color: blue;"></span></u></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><a href="http://www.ricoh.co.uk/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1Picture_x0020_24" style="width: .7291in; height: .2604in;" src="cid:168981750464b891a0761ca647841926@moderndatasolusi.com" width="70" height="25" border="0" /></span></a><span style="font-size: 11.0pt; color: #1f497d; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a><span style="color: blue; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_25" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0765ca113492965@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: blue;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_21" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0769fc114622107@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_22" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a076dfa869402391@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> 19 June 2023 12:32<br /><strong>To:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Reece</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">The one in question is W533M450100 – no feedback on this one.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Cannot scan from the top feeder</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_15" style="width: 10.5312in; height: 4.9895in;" src="cid:168981750464b891a0771fa242124714@moderndatasolusi.com" width="1011" height="479" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_16" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Monday, 19 June 2023 10:57<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please see the below from the site- is this enough to close in SNOW or do you need further detail?</span></p>
<ul type="disc">
<li class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3;"><span style="font-size: 11.0pt;">PULMFP002, INC50507677 <strong>Smudges fix </strong></span><strong><span style="font-size: 11.0pt; font-family: Wingdings;">à</span></strong><strong><span style="font-size: 11.0pt;"> batch record with Bar Code printouts clean now (acceptable by Quality)</span></strong><span style="font-size: 11.0pt;"></span></li>
<li class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3;"><span style="font-size: 11.0pt;">PULMFP008_LOAN, </span><span style="font-size: 11.0pt;"><a title="https://haleon.service-now.com/nav_to.do?uri=%2fincident.do%3fsys_id%3d7b724a2f1bdf21500066ddb2b24bcbfd%26sysparm_record_list%3dassignment_group.namestartswithricoh%5elocation%3dde4c7ef5db1414906233d25cd39619a5%5eorderbydescsys_created_on%26sysparm_record" href="https://urldefense.com/v3/__https:/haleon.service-now.com/nav_to.do?uri=*2Fincident.do*3Fsys_id*3D7b724a2f1bdf21500066ddb2b24bcbfd*26sysparm_record_list*3Dassignment_group.nameSTARTSWITHricoh*5Elocation*3Dde4c7ef5db1414906233d25cd39619a5*5EORDERBYDESCsys_created_on*26sysparm_record_row*3D1*26sysparm_record_rows*3D17*26sysparm_record_target*3Dincident*26sysparm_view*3DDefault*26sysparm_view_forced*3Dtrue__;JSUlJSUlJSUlJSUlJSUlJSUl!!GvzVCYuJGt9n3SM!-hbHlyqF29VOH5m5HKgLNcs33r7qvmyxtMj2hhNfjGSSk76K_WePUse7ZkoJcn0wKL80ATLk018Goo9zfRyWodczo3Cfb9w$" target="_blank" rel="noopener noreferrer"><span>INC50512802</span></a> </span><strong><span style="font-size: 11.0pt;">Toner filled, printer can print other document.</span></strong><span style="font-size: 11.0pt;"></span></li>
</ul>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Many thanks</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Reece<span style="color: black;"> Middleton</span></span></strong><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"><br />Global Service Manager</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Service and Annuity<br />Professional Services</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Ricoh Europe PLC</span></strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">900 Pavilion Drive <br />Northampton, NN4 7YL</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">United Kingdom</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Mobile: </span><span style="font-size: 11.0pt; color: #242424; background: white; mso-ligatures: standardcontextual;">07566205637</span><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="mailto:Reece.Middleton@Ricoh-Europe.com" rel="noreferrer"><span>Reece.Middleton@Ricoh-Europe.com</span></a></span><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh-europe.com</span></a><u><span style="color: blue;"></span></u></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><a href="http://www.ricoh.co.uk/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1Picture_x0020_13" style="width: .7291in; height: .2604in;" src="cid:168981750464b891a0761ca647841926@moderndatasolusi.com" width="70" height="25" border="0" /></span></a><span style="font-size: 11.0pt; color: #1f497d; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a><span style="color: blue; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_12" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0765ca113492965@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: blue;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_11" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0769fc114622107@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_10" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a076dfa869402391@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> 19 June 2023 09:44<br /><strong>To:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Reece</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you – what is the resolution comment from Tech – need to updated SNOW what was done to fix error.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_14" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Monday, 19 June 2023 09:56<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Engineer has been on site Thursday and Friday last week, issues have now been fixed- confirmed by site.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Many thanks</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Reece<span style="color: black;"> Middleton</span></span></strong><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"><br />Global Service Manager</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Service and Annuity<br />Professional Services</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Ricoh Europe PLC</span></strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">900 Pavilion Drive <br />Northampton, NN4 7YL</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">United Kingdom</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Mobile: </span><span style="font-size: 11.0pt; color: #242424; background: white; mso-ligatures: standardcontextual;">07566205637</span><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="mailto:Reece.Middleton@Ricoh-Europe.com" rel="noreferrer"><span>Reece.Middleton@Ricoh-Europe.com</span></a></span><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh-europe.com</span></a><u><span style="color: blue;"></span></u></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><a href="http://www.ricoh.co.uk/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1Picture_x0020_6" style="width: .7291in; height: .2604in;" src="cid:168981750464b891a0761ca647841926@moderndatasolusi.com" width="70" height="25" border="0" /></span></a><span style="font-size: 11.0pt; color: #1f497d; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a><span style="color: blue; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_7" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0765ca113492965@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: blue;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_8" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0769fc114622107@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_5" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a076dfa869402391@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> 19 June 2023 07:41<br /><strong>To:</strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Reece</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Do we have an update form the tech as yet.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_9" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>> <br /><strong>Sent:</strong> Thursday, 15 June 2023 13:25<br /><strong>To:</strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>><br /><strong>Cc:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Heather, </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please direct any customer queries around Indonesia to me- if you are asked in MS Teams, please tell them that I am managing this and have asked you to tell them to message me directly. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><br />We are having major issues with the vendor in Indonesia and its not fair for you to take any heat for this.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Please let me know if there are any problems in the meantime. </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Many thanks</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Reece<span style="color: black;"> Middleton</span></span></strong><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"><br />Global Service Manager</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Service and Annuity<br />Professional Services</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;">Ricoh Europe PLC</span></strong><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">900 Pavilion Drive <br />Northampton, NN4 7YL</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">United Kingdom</span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;">Mobile: </span><span style="font-size: 11.0pt; color: #242424; background: white; mso-ligatures: standardcontextual;">07566205637</span><span style="font-size: 11.0pt; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="mailto:Reece.Middleton@Ricoh-Europe.com" rel="noreferrer"><span>Reece.Middleton@Ricoh-Europe.com</span></a></span><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a href="http://www.ricoh-europe.com/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh-europe.com</span></a><u><span style="color: blue;"></span></u></span></p>
<p class="v1MsoNormal" style="margin-left: .75pt; text-autospace: none;"><a href="http://www.ricoh.co.uk/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; color: blue; text-decoration: none;"><img id="v1Picture_x0020_17" style="width: .7291in; height: .2604in;" src="cid:168981750464b891a0761ca647841926@moderndatasolusi.com" width="70" height="25" border="0" /></span></a><span style="font-size: 11.0pt; color: #1f497d; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; mso-ligatures: standardcontextual;"><a><span style="color: blue; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_18" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0765ca113492965@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: blue;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_19" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a0769fc114622107@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span><a><span style="color: black; mso-ligatures: none; text-decoration: none;"><img id="v1Picture_x0020_20" style="width: .1979in; height: .1979in;" src="cid:168981750464b891a076dfa869402391@moderndatasolusi.com" width="19" height="19" border="0" /></span><span style="color: black;"> </span></a><span style="color: black;"> </span></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>> <br /><strong>Sent:</strong> 15 June 2023 08:54<br /><strong>To:</strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Reece</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Kal has raised a concern regarding this INC – I have send numerous emails to the respective assignment groups – we still don't have an ETA </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_4" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> EMEA-RSD-incident-management <br /><strong>Sent:</strong> Thursday, 15 June 2023 09:51<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Hi Patricia </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I just received this from the client – I have no idea what to tell them </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_1" style="width: 8.5729in; height: .8645in;" src="cid:168981750464b891a0776f6502985341@moderndatasolusi.com" width="823" height="83" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Heather Petersen<br /></span><span style="font-size: 11.0pt; color: black;">Regional Service Desk Incident Manager</span><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt; color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="font-size: 11.0pt; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer"><span style="color: blue;">Heather.petersen@ricoh-europe.com</span></a></span></u><span style="font-size: 11.0pt;"></span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"><img id="v1Picture_x0020_2" style="width: 6.4895in; height: 1.5in;" src="cid:168981750464b891a075d8d923232827@moderndatasolusi.com" width="623" height="144" border="0" /></span><span style="font-size: 11.0pt;"></span></p>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>> <br /><strong>Sent:</strong> Thursday, 15 June 2023 03:19<br /><strong>To:</strong> <a href="mailto:idris@moderndatasolusi.com" rel="noreferrer">idris@moderndatasolusi.com</a><br /><strong>Cc:</strong> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com" rel="noreferrer">yan@moderndatasolusi.com</a>; Ely Rosa <<a href="mailto:ely.rosa@moderndatasolusi.com" rel="noreferrer">ely.rosa@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com" rel="noreferrer">Reece.Middleton@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com" rel="noreferrer">haleon-imacd@ricoh-europe.com</a>><br /><strong>Subject:</strong> RE: CH Indonesia INC00002221472</span></p>
</div>
</div>
<p class="v1MsoNormal"><span> </span></p>
<div style="border: solid #FFCACA 1.0pt; padding: 12.0pt 12.0pt 12.0pt 12.0pt;">
<p style="background: #FFCACA;"><span style="font-size: 10.0pt; color: black;">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span></p>
</div>
<div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you Pak Idris for your support in this incident ticket.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">I wonder why PTM service is not checking their email (I would assume they are not) as we do not receive any respond if this incident been attended..</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">We need to send chaser in order to obtain an update which I do not think that is the right and practical way.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">When Sun Sun is OOO, no one is taking accounting and responsibilities to update the situation and we are in the dark!</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Kindly look into your responsiveness and be more attentive especially when come to incident tickets where printer is not working well and impacted customer's operation.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">May I expect an update from PTM today, before noon if tickets been resolved and update in SGD portal.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Thank you for all your attention and support.</span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Nil </span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> 29<sup>th</sup> June</span></strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></strong></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="font-size: 11.0pt; color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-size: 11.0pt; line-height: 105%; font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: blue;">www.ricoh.com.my</span></a></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><u><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: blue; mso-ligatures: standardcontextual;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="font-size: 11.0pt; line-height: 105%; color: black; text-decoration: none;"><img id="v1Picture_x0020_3" style="width: 6.25in; height: 1.9166in;" src="cid:168981750464b891a07257e600937972@moderndatasolusi.com" width="600" height="184" border="0" /></span></a><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-size: 11.0pt; line-height: 105%; color: black; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal"><em><span style="font-size: 9.0pt; color: #3f621f; mso-ligatures: standardcontextual;">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></em></p>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="v1MsoNormal"><strong><span style="font-size: 11.0pt;">From:</span></strong><span style="font-size: 11.0pt;"> <a href="mailto:idris@moderndatasolusi.com" rel="noreferrer">idris@moderndatasolusi.com</a> <<a href="mailto:idris@moderndatasolusi.com" rel="noreferrer">idris@moderndatasolusi.com</a>> <br /><strong>Sent:</strong> Thursday, June 15, 2023 4:04 AM<br /><strong>To:</strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Cc:</strong> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>>; 'EMEA-RSD-incident-management' <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com" rel="noreferrer">yan@moderndatasolusi.com</a>; Ely Rosa <<a href="mailto:ely.rosa@moderndatasolusi.com" rel="noreferrer">ely.rosa@moderndatasolusi.com</a>><br /><strong>Subject:</strong> Re: CH Indonesia INC00002221472</span></p>
</div>
<p class="v1MsoNormal"> </p>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">Dear pak HJ. Please update this. . Thanks Idris On 2023-06-14 10: 42, Patricia Foong wrote: > Thank you Pak Henry and all I need to know is WHEN are you sending the > technician to site to fix the problem. > > Today? > > Kindly </span></p>
</div>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<table class="v1MsoNormalTable" style="width: 100.0%; border-radius: 4px;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding: 12.0pt 0in 12.0pt 0in;">
<table class="v1MsoNormalTable" style="width: 100.0%; background: white; border: none; border-top: solid #BBBBBB 3.0pt;" border="1" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="border: none; padding: 0in 7.5pt 3.75pt 4.5pt;" valign="top">
<table class="v1MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left">
<tbody>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;"> </td>
</tr>
<tr>
<td style="padding: 3.0pt 6.0pt 3.0pt 6.0pt;">
<div align="center">
<table class="v1MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 100.0%; padding: 0in 0in 0in 0in;" width="100%">
<p class="v1MsoNormal" style="text-align: center;" align="center"><strong><span style="color: red;">CAUTION: </span></strong><span style="color: black;">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size: 11.0pt;"></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div>
<p class="v1MsoNormal" style="mso-line-height-alt: .75pt;"><span style="font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
<pre style="white-space: pre-wrap;"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Dear pak HJ.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Please update this..</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Thanks</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">Idris</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">On 2023-06-14 10:42, Patricia Foong wrote:</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Thank you Pak Henry and all I need to know is WHEN are you sending the</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> technician to site to fix the problem.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Today?</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Kindly confirm and advise the outcome once visit is done.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Thank you.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Advance Leave Notice: Nil</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Public Holiday: 29th June</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Thank you.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Patricia Foong</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Senior Global Account Coordinator</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Ricoh Global Services Greater Asia Pacific</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Business Operation Division</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Mobile Phone : +6016 410 4493</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> <a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer">patricia.foong@ricoh.com.my</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> RICOH (Malaysia) Sdn Bhd (10078-W)</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> UG-D6, Level Upper Ground,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Utropolis Suites 2, Jalan Kontraktor U1/14,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> 40150 Shah Alam, Selangor,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Malaysia.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Service Hotline: 1300 88 8228</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Website: <a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">www.ricoh.com.my</a> [3]</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> [4]</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> _This message together with any attachments is confidential and</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> intended solely for the person or entity to whom it is addressed. It</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> contains information that is confidential and that may be legally</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> privileged. If you are not the intended recipient (or if you have</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> received this message in error), please notify the sender immediately</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> by replying to this message and delete this e-mail (and any other</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> record of it) from your system. Please do not copy or use it for any</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> purpose. Recipient is advised to check this email and any attachments</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> for the presence of trojans or viruses. The company accepts no</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> liability for any damage caused by any virus transmitted by this</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> email._</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> From: <a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Sent: Tuesday, June 13, 2023 7:17 PM</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Cc: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>>;</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> 'EMEA-RSD-incident-management'</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>;</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>; <a href="mailto:idris@moderndatasolusi.com" rel="noreferrer">idris@moderndatasolusi.com</a>;</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> <a href="mailto:yan@moderndatasolusi.com" rel="noreferrer">yan@moderndatasolusi.com</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Subject: Re: CH Indonesia INC00002221472</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Pak Soenwono, Noted, tomorrow will send the engineer to check all</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> think. Regards, Henry On 13-06-2023 16: 09, Soenwono wrote: > Hi</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Helpdesk & Pak Henry, > > Please follow up & assign engineer to fix</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> this problem from Haleon</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> ZjQcmQRYFpfptBannerStart</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> sender before clicking on any links or attachments.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> ZjQcmQRYFpfptBannerEnd</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Pak Soenwono,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Noted, tomorrow will send the engineer to check all think.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Regards,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Henry</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> On 13-06-2023 16:09, Soenwono wrote:</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Hi Helpdesk & Pak Henry,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Please follow up & assign engineer to fix this problem from Haleon</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Pulogadung</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> INC00002221472</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Indonesia</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 09-06-2023 08:48:05</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> W533M450100</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Cannot scan from the top feeder / quality of prints as well (Smudges</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> on printing result_</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Thank you</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Regards,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Soenwono Suprapto | GMA & Direct Dept Head</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> T: +62 21-27937489</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> F: +62 21-27937486</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> M: +62-87771697791</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <a href="http://www.moderndatasolusi.com/" target="_blank" rel="noopener noreferrer">www.moderndatasolusi.com</a> [1] [1]</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> PT MODERN DATA SOLUSI</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Lama</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> - Jakarta Selatan 12240 [2]</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Sent: 12 June 2023 13:21</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> To: EMEA-RSD-incident-management</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Henry Sutanto</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; 'jordy'</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:jordy@moderndatasolusi.com" rel="noreferrer">jordy@moderndatasolusi.com</a>>; soenwono</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Cc: <a href="mailto:idris@moderndatasolusi.com" rel="noreferrer">idris@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com" rel="noreferrer">yan@moderndatasolusi.com</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Subject: RE: CH Indonesia INC00002221472</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Dear Pak Henry and Sun Sun, good day.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Please advise when can an engineer/technician can be dispatched to</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> resolve this incident ticket by return email.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Do update in SDG portal when ticket been resolved.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Thank you.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Advance Leave Notice: Nil</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Public Holiday: 29th June</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Thank you.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Patricia Foong</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Senior Global Account Coordinator</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Ricoh Global Services Greater Asia Pacific</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Business Operation Division</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Mobile Phone : +6016 410 4493</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer">patricia.foong@ricoh.com.my</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> RICOH (Malaysia) Sdn Bhd (10078-W)</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> UG-D6, Level Upper Ground,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Utropolis Suites 2, Jalan Kontraktor U1/14,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 40150 Shah Alam, Selangor,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Malaysia.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Service Hotline: 1300 88 8228</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Website: <a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">www.ricoh.com.my</a> [2] [3]</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> [4]</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> _This message together with any attachments is confidential and</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> intended solely for the person or entity to whom it is addressed. It</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> contains information that is confidential and that may be legally</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> privileged. If you are not the intended recipient (or if you have</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> received this message in error), please notify the sender</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> immediately</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> by replying to this message and delete this e-mail (and any other</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> record of it) from your system. Please do not copy or use it for any</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> purpose. Recipient is advised to check this email and any</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> attachments</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> for the presence of trojans or viruses. The company accepts no</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> liability for any damage caused by any virus transmitted by this</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> email._</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> From: EMEA-RSD-incident-management</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Sent: Monday, June 12, 2023 2:11 PM</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> To: Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>>; 'jordy'</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:jordy@moderndatasolusi.com" rel="noreferrer">jordy@moderndatasolusi.com</a>>; soenwono</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:soenwono@moderndatasolusi.com" rel="noreferrer">soenwono@moderndatasolusi.com</a>>; Patricia Foong</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Subject: CH Indonesia INC00002221472</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Dear team Kindly advice below when engineer will be onsite please .</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> 2</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Faults reported : Cannot scan from the top feeder / quality of</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> prints</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> as well (Smudges on printing result_ INC00002221472 Indonesia</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 09-06-2023 08: 48: 05 W533M450100 Thank</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> ZjQcmQRYFpfptBannerStart</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> this</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> sender before clicking on any links or attachments.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> ZjQcmQRYFpfptBannerEnd</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Dear team</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Kindly advice below when engineer will be onsite please .</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 2 Faults reported : Cannot scan from the top feeder / quality of</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> prints as well (Smudges on printing result_</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> INC00002221472</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Indonesia</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 09-06-2023 08:48:05</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> W533M450100</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Thank you</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Best regards.</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Heather Petersen</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Regional Service Desk Incident Manager</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Annuity and Service</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> <a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer">Heather.petersen@ricoh-europe.com</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Ricoh Europe Holdings PLC is a company registered in England, under</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> company number 06273215, with a registered office at 20 Triton</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Street,</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> operated by: (i) Ricoh Europe PLC, a company registered in England</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> under company number 00720944, with a registered office at 20 Triton</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> in England under company number 01271033, with a registered office</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> at</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii)</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Ricoh</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Capital Limited, a company registered in England under company</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> number</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 03001351, with a registered office at 20 Triton Street, London, NW1</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> 3BF Please consider the environment before printing this e-mail</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> Links:</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> ------</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> [1] <a href="http://www.moderndatasolusi.com/" target="_blank" rel="noopener noreferrer">http://www.moderndatasolusi.com/</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> [2] <a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank" rel="noopener noreferrer">https://goo.gl/maps/ta17fqnTWbL2</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> [3] <a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">http://www.ricoh.com.my/</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">>> [4] <a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">https://www.ricoh.com.my/</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> </span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> Links:</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> ------</span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> [1] <a href="http://www.moderndatasolusi.com/" target="_blank" rel="noopener noreferrer">http://www.moderndatasolusi.com</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> [2] <a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">http://www.ricoh.com.my</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> [3] <a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">http://www.ricoh.com.my/</a></span></pre>
<pre><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;">> [4] <a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">https://www.ricoh.com.my/</a></span></pre>
</div>
<p class="v1MsoNormal"><span style="font-size: 11.0pt;">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail </span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</body></html>