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<body lang="EN-ZA" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Dear team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">We need an urgent update on below INC’s please:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="747" style="width:560.4pt;margin-left:-.15pt;border-collapse:collapse">
<tbody>
<tr style="height:13.5pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">INC00002237353<o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:79.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">INC50548316<o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:79.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">Indonesia<o:p></o:p></span></p>
</td>
<td width="145" nowrap="" valign="top" style="width:109.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black">12-07-2023 09:14:05<o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:80.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">E164M150179<o:p></o:p></span></p>
</td>
<td width="174" valign="top" style="width:130.85pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">Printing result issue<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:13.5pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">INC00002239788<o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:79.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">INC50553999<o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:79.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">Indonesia<o:p></o:p></span></p>
</td>
<td width="145" nowrap="" valign="top" style="width:109.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black">17-07-2023 07:15:05<o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:80.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">C398PC00837<o:p></o:p></span></p>
</td>
<td width="174" valign="top" style="width:130.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">Install IBS on PULMFP008<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:13.5pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:13.5pt">
<p class="MsoNormal"><span style="color:black">INC00002239952<o:p></o:p></span></p>
</td>
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<p class="MsoNormal"><span style="color:black">INC50554167<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Indonesia<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black">17-07-2023 09:07:09<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">W903PA00741<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Printing bad result for PULMFP006<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="font-size:11.0pt;color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:11.0pt;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="860" height="215" style="width:8.9583in;height:2.2395in" id="Picture_x0020_68" src="cid:image001.png@01D9BBAF.4214F180"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Patricia Foong <Patricia.Foong@ricoh.com.my>
<br>
<b>Sent:</b> Thursday, 20 July 2023 07:41<br>
<b>To:</b> soenwono <soenwono@moderndatasolusi.com>; Henry Sutanto <henry.sutanto@moderndatasolusi.com><br>
<b>Cc:</b> EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>; #haleon-imacd <haleon-imacd@ricoh-europe.com>; helpdesk@moderndatasolusi.com; Erik Reinaldo <Erik@moderndatasolusi.com>; 'it.team' <it.team@moderndatasolusi.com>; 'Mds
Bobby' <supriatna@moderndatasolusi.com>; Reece Middleton <Reece.Middleton@ricoh-europe.com>; 'Yan Budiman' <yan@moderndatasolusi.com>; idris@moderndatasolusi.com; 'Supriatna' <supriatna@moderndatasolusi.com><br>
<b>Subject:</b> RE: CH Indonesia Open INC's<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="mso-element:para-border-div;border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt;background:#FFCACA">
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<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks Sun Sun and appreciate if you proactively provide another update before end of business, tomorrow (21<sup>st</sup> Jul),<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Cheers.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="font-size:11.0pt;color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/">www.ricoh.com.my</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_67" src="cid:image002.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, July 20, 2023 1:05 PM<br>
<b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>><br>
<b>Cc:</b> 'EMEA-RSD-incident-management' <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; '#haleon-imacd' <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;
'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; 'Supriatna' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: CH Indonesia Open INC's<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;color:white">ZjQcmQRYFpfptBannerStart<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="color:red">CAUTION:
</span></b><span style="color:black">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt">Hi Pat,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Yesterday was a public holiday in Indonesia. We are back to work today .<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Pak Henri has already given some updates and I will follow up with the internal team to speed up the process ya.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Here is some updates:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<td width="117" valign="top" style="width:88.1pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002221472</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="72" valign="top" style="width:54.35pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Do we have a loaner installed ?_</span></strong><span style="font-size:11.0pt;color:black">14.7. Partner has offed a loaner but pending for customer's
acceptance if they want it.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">09-06-2023 08:48:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W533M450100</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:#4472C4"><o:p> </o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002237353</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="72" valign="top" style="width:54.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="232" valign="top" style="width:173.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="91" valign="top" style="width:68.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">12-07-2023 09:14:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:80.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">E164M150179</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="357" valign="top" style="width:267.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="337" valign="top" style="width:253.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 0cm 0cm 0cm;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#4472C4">PTM: Parts approval is completed and now the parts being checked by warehouse team. We will send the ready parts latest by tomorrow ya.<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="117" valign="top" style="width:88.1pt;border:solid windowtext 1.0pt;border-top:none;background:white;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239788</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="72" valign="top" style="width:54.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="232" valign="top" style="width:173.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite_ to install IBS</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="91" valign="top" style="width:68.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 07:15:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:80.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">C398PC00837</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="357" valign="top" style="width:267.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="337" valign="top" style="width:253.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 0cm 0cm 0cm;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#4472C4"><o:p> </o:p></span></p>
</td>
</tr>
<tr style="height:48.65pt">
<td width="117" valign="top" style="width:88.1pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:48.65pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239913</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="72" valign="top" style="width:54.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:48.65pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="232" valign="top" style="width:173.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:48.65pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="91" valign="top" style="width:68.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:48.65pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 08:45:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:80.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:48.65pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00738</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="357" valign="top" style="width:267.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:48.65pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="337" valign="top" style="width:253.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 0cm 0cm 0cm;height:48.65pt">
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4472C4">PTM: on July 18, 2023, the engineer has visit and he do servicing in the fusing unit, now devices has running again<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="117" valign="top" style="width:88.1pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239952</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="72" valign="top" style="width:54.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="232" valign="top" style="width:173.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="91" valign="top" style="width:68.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 09:07:09</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="107" valign="top" style="width:80.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00741</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="357" valign="top" style="width:267.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="337" valign="top" style="width:253.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 0cm 0cm 0cm;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#4472C4">PTM: on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">T: +62 21-27937489<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">F: +62 21-27937486<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">M: +62-87771697791<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/">www.moderndatasolusi.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran
Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="Picture_x0020_66" src="cid:image003.png@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#222222;background:white"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<b>Sent:</b> 20 July 2023 9:09<br>
<b>To:</b> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br>
<b>Cc:</b> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com'
<<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;
'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; Supriatna <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: CH Indonesia Open INC's<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ID" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thank you Pak Henry for your kind update.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">For the below incident ticket, it has been a week after your visit and why it took so long to have it delivered and replaced?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">1.
<span style="color:black">INC00002237353</span><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> PTM : in internal report, engineer has visit to site on July 12, 2023, he found part need to change and admin waiting to process for part replacement</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Same goes the below device and advise
<u>when can the replacement can be done</u> :<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">3. INC00002239952</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> PTM : on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt">Dear Sun Sun,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please help to expedite the internal process and get the device fixed soonest.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span lang="EN-US" style="font-size:11.0pt;color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt">
<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, July 20, 2023 9:45 AM<br>
<b>To:</b> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<b>Cc:</b> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; #haleon-imacd
<<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>;
'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; 'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>>;
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; Supriatna <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>><br>
<b>Subject:</b> Re: CH Indonesia Open INC's<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;color:white">Dear Patricia, Good Morning, I will update according case as below : 1. INC00002237353 PTM : in internal report, engineer has visit to site on July
12, 2023, he found part need to change and admin waiting to process for part replacement 2.
<o:p></o:p></span></p>
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<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear Patricia,<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Good Morning,<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">I will update according case as below :<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">1.
<span style="color:black">INC00002237353</span><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> PTM : in internal report, engineer has visit to site on July 12, 2023, he found part need to change and admin waiting to process for part replacement</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">2. INC00002239913</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> PTM : on July 18, 2023, the engineer has visit and he do servicing in the fusing unit, now devices has running again.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">3. INC00002239952</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> PTM : on July 18 2023, the engineer has visit and he found the part PCU need to change and admin to process for part replacement.<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Thank you and Regards,<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Henry<o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p id="reply-intro"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">On 19-07-2023 23:22, Patricia Foong wrote:<o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #1010FF 1.5pt;padding:0cm 0cm 0cm 5.0pt;margin-left:0cm;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather, good day.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Sorry for the late reply as I was OOO, is a public holiday here.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Pak Henry and Sun Sun, good day.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">It seems that no one is taking accountability to advise when the engineer can be on site to attend to these ticket? Or has it been attended and resolved please?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002237353</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">12-07-2023 09:14:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">E164M150179</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239913</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 08:45:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00738</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="108" valign="top" style="width:81.1pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239952</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 09:07:09</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00741</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="451" valign="top" style="width:338.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please provide an update before noon today (Thursday) without fail as we need to provide visibility to customer via ServiceNOW, thank you.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="v1Picture_x0020_64" src="cid:image002.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><em><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to
whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.</span></em><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, July 19, 2023 1:12 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
#haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'helpdesk@moderndatasolusi.com' <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>; 'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Dear all Kindly provide updated from PTM Best regards.
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear all</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Kindly provide updated from PTM</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="860" height="215" style="width:8.9583in;height:2.2395in" id="v1Picture_x0020_63" src="cid:image004.png@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Tuesday, 18 July 2023 11:24<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
#haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;
'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Noted with thanks</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="860" height="215" style="width:8.9583in;height:2.2395in" id="v1Picture_x0020_62" src="cid:image004.png@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Tuesday, 18 July 2023 10:55<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
#haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; 'Henry Sutanto' <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; erik@moderndatasolusi. com <<a href="mailto:erik@moderndatasolusi.com">erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;
'Mds Bobby' <<a href="mailto:supriatna@moderndatasolusi.com">supriatna@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; 'Yan Budiman' <<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Pat & Heather,</span></u></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please remove Jordy from any upcoming email ya.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you for sharing the recap for easy follow up and monitoring. My service team will give an update on the yellow highlighted one</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Pak Henry,</span></u></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">As discussed, Please update the open incident ticket in the yellow highlighted ones and advise when the engineer visit the customer. </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<tbody>
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<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002221472</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Do we have a loaner installed ?_</span></strong><span style="font-size:11.0pt;color:black">14.7. Partner has offed a loaner but pending for customer's
acceptance if they want it.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">09-06-2023 08:48:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="98" valign="top" style="width:73.7pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W533M450100</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
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<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002237353</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">12-07-2023 09:14:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">E164M150179</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
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<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;background:white;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239788</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite_ to install IBS</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 07:15:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">C398PC00837</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239913</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 08:45:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00738</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239952</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 09:07:09</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00741</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you.
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Regards,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">T: +62 21-27937489</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">F: +62 21-27937486</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">M: +62-87771697791</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/" target="_blank">www.moderndatasolusi.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><u><span lang="EN-US" style="font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
</span></u></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL.
Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="195" height="84" style="width:2.0312in;height:.875in" id="v1Picture_x0020_61" src="cid:image003.png@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> 18 July 2023 14:54<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'jordy' <<a href="mailto:jordy@moderndatasolusi.com">jordy@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">You are back!</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Segoe UI Emoji",sans-serif">😊</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please
see my report in <strong><span style="font-family:"Verdana",sans-serif;color:#00B050">GREEN
</span></strong>:</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="1086" style="width:814.85pt;margin-left:-.15pt;border-collapse:collapse">
<tbody>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002221472</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Do we have a loaner installed ?_</span></strong><span style="font-size:11.0pt;color:black">14.7. Partner has offed a loaner but pending for customer's
acceptance if they want it.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">09-06-2023 08:48:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W533M450100</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : I have not received any update from the global/central team on the acceptance of loaner from Haleon.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002237353</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">12-07-2023 09:14:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">E164M150179</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;background:white;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239788</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite_ to install IBS</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 07:15:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">C398PC00837</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending Haleon to grant access to GSSC before IBS can be installed on the device</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239913</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 08:45:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00738</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239952</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 09:07:09</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black;background:yellow;mso-highlight:yellow">W903PA00741</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:#00B050">Pat : Pending PTM advise on the site visit date</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Henry and Sun Sun,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please ensure that an engineer is dispatched to site for those serial number highlighted in
<span style="background:yellow;mso-highlight:yellow">YELLOW</span> and advise the status by return email + update SGD portal.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="v1Picture_x0020_60" src="cid:image002.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><em><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to
whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.</span></em><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Tuesday, July 18, 2023 3:28 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>;
Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'jordy' <<a href="mailto:jordy@moderndatasolusi.com">jordy@moderndatasolusi.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's<br>
<strong><span style="font-family:"Verdana",sans-serif">Importance:</span></strong> High</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hi Team Kindly provide an update on below INC's please: INC00002221472 Indonesia Do we have a loaner installed ?_14.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">7.
Partner has offed a loaner but pending for customer's acceptance if they want it.
</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"></span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerStart</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" align="center" style="text-align:center"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:red">CAUTION:
</span></strong><span style="font-size:11.0pt;color:black">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Team</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Kindly provide an update on below INC's please:</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002221472</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="68" valign="top" style="width:51.15pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Do we have a loaner installed ?_</span></strong><span style="font-size:11.0pt;color:black">14.7. Partner has offed a loaner but pending for customer's
acceptance if they want it.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="74" valign="top" style="width:55.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">09-06-2023 08:48:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W533M450100</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002237353</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">12-07-2023 09:14:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">E164M150179</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239788</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite_ to install IBS</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 07:15:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">C398PC00837</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="108" valign="top" style="width:80.65pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239913</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 08:45:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W903PA00738</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002239952</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="68" valign="top" style="width:51.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="287" valign="top" style="width:215.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">when engineer will be onsite</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="74" valign="top" style="width:55.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">17-07-2023 09:07:09</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<td width="98" valign="top" style="width:73.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W903PA00741</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
<td width="452" valign="top" style="width:338.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<p class="v1msonormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_59" src="cid:image005.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Friday, 14 July 2023 10:07<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Patricia,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Is there any update available on the loan device?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Many Thanks
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Ashlea Rutter</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Regional Service Desk Incident Manager Team Lead</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">07827801431</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:red">ADVANCED NOTICE OF UNAVAILABILITY</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:red">Annual leave:
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><br>
<strong><span style="font-family:"Verdana",sans-serif">Ricoh Europe PLC</span></strong></span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><br>
900 Pavilion Drive,<br>
Northampton Business Park,<br>
Northampton <br>
NN4 7YL<br>
UK</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif">Tel: 07557255649<u><span style="color:blue"><br>
</span></u></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><a href="mailto:Ashlea.Rutter@ricoh-europe.com">Ashlea.Rutter@ricoh-europe.com</a></span><u><span lang="EN-US" style="font-family:"Arial",sans-serif;color:blue"><br>
</span></u><span lang="EN-US" style="font-family:"Arial",sans-serif"><br>
<u><span style="color:blue"><br>
</span></u></span><a href="http://www.ricoh.co.uk/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="v1_x005f_x0000_i1082" src="cid:image006.gif@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Arial",sans-serif"><br>
<u><span style="color:blue"><br>
</span></u></span><a href="http://www.linkedin.com/company/ricoh-uk/%3femail-sig" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1_x005f_x0000_i1081" src="cid:image007.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Arial",sans-serif"> </span><a href="https://twitter.com/RicohUK/?email-sig" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1_x005f_x0000_i1080" src="cid:image008.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Arial",sans-serif"> </span><a href="http://www.youtube.com/user/ricohukie/%3femail-sig" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_57" src="cid:image009.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Arial",sans-serif"> </span><a href="http://transform.ricoh.co.uk/?email-sig" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_58" src="cid:image010.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Arial",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> 06 July 2023 15:50<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Happy Holiday Heather</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Segoe UI Emoji",sans-serif">😉</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
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<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, July 6, 2023 10:33 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Much appreciated I will be away on leave from tomorrow to 17th July. Kindly keep all updated on the progress. Much
appreciated . Best regards. Heather Petersen Regional Service Desk Incident Manager
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Much appreciated
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I will be away on leave from tomorrow to 17<sup>th</sup> July.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Kindly keep all updated on the progress.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Much appreciated .</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_52" src="cid:image011.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
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<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, 06 July 2023 16:00<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather, good day.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please find the below update :</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Our partner can provide a temporary loaner unit with the similar specification to replace this broken unit MP 5002-<span style="color:black">W533M450100/ PULMFP002
since problem cannot be resolved as interim. But the thing is that PULMFP002 is connected to IBS system where IBS license needs to procure in order to have barcode printing as per the broken unit functionality.</span></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Global has seek our partner to procure the license before we could place the loaner unit into full function.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hope that helps.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="v1Picture_x0020_51" src="cid:image002.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><em><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, July 6, 2023 4:17 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hi Team Do we have any update on a loan device ? Best regards. Heather Petersen Regional Service Desk Incident Manager
Annuity and Service Heather.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">petersen@</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ricoh-europe.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">com
</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"></span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">
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<p class="v1msonormal" align="center" style="text-align:center"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:red">CAUTION:
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Team</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Do we have any update on a loan device ?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_50" src="cid:image011.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, 05 July 2023 12:16<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather, good day.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Sorry if you have not gotten an update from us.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Problem still not unable to resolve and we are checking with the partner if they have loaner to offer while waiting for the new device that they have ordered
to arrive.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">We hope to obtain an update on the loaner availability by tomorrow-Thursday.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Will keep you updated once we heard back from them.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, July 5, 2023 2:00 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's<br>
<strong><span style="font-family:"Verdana",sans-serif">Importance:</span></strong> High</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hi Team I need an update on only this INC please: INC00002221472 Indonesia 09-06-2023 08:</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">48:</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">05
W533M450100 Cannot scan from the top feeder PT MDS </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"></span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Team</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I need an update on only this INC please:</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002221472</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">09-06-2023 08:48:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W533M450100</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Cannot scan from the top feeder</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">PT MDS</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_48" src="cid:image012.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, 29 June 2023 11:06<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hello Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please see the responses in light blue from PTM.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">"I want to update according 2 devices in Haleon Pulogadung :<o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">1. à Pulmfp001/ MP C3503SP (E164M150179)
</span></strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">a. White gradation and still folds result in the middle of paper <o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">RGS : Do you have stock for duplex unit ? When can it be replaced?
</span></strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3598DB">PTM: on checking the duplex part at our warehouse & waiting the approval to release this part.
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3598DB">PTM : on the June 28, 2003, engineer has solve the problem for paper curling after replace the PTR unit, case closed.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">2. à Pulmfp002/ MP 5002 (W533M450100)
</span></strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">a. Printing result no minor gradation anymore, status ok for printing manufacturing instruction <o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3598DB">PTM : has solve for gradation printing. b. Still cannot use for auto feeder for scanning/copying.
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3598DB">PTM : According the document feeder last update still cannot use and this feeder has replaced once time and togather do the update firmware, but the feeder
cannot use.....we propose to re-replace the document feeder and prepare for this.
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">RGS : Please advise when can you send the document feeder and to have it replaced? Any stock on hand?</span></strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">
<strong><span style="font-family:"Verdana",sans-serif">PTM: on checking the document feeder at our warehouse & waiting the approval to release this part.</span></strong><o:p></o:p></span></p>
<p><strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif">26/Jun : Please advise has the ARDF tested and ready to be delivered? Or has it delivered and fixing it now?</span></strong><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3598DB">PTM : on the June 28, 2023, we try to re-change with other ARDF but the problem still occure, so our engineer has inform to user Pak Ahmad Hilmi ( Fatah ), so for
scaning stik using palten glass.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3598DB">This is situation with MP5002 now."</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you.
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="vertical-align:baseline"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="vertical-align:baseline"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Irena Kniazielska</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"><br>
<span style="color:black">Global Account Administrator</span><br>
<strong><span style="font-family:"Arial",sans-serif;color:black">Ricoh Business Services Polska Sp. z o.o.</span></strong><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u><span style="color:#4472C4"><a href="mailto:Name.surname@ricoh-europe.com"><span style="color:#4472C4">@ricoh-europe.com</span></a><br>
<u><a href="http://www.ricoh-europe.com/" target="_blank"><span style="color:#4472C4">www.ricoh-europe.com</span></a></u></span></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000">Annual leave planned:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="v1Picture_x0020_44" src="cid:image013.png@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><a href="http://www.facebook.com/ricoheurope" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_45" src="cid:image014.png@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> <a href="http://www.twitter.com/ricoheurope" target="_blank"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_46" src="cid:image015.png@01D9BBAF.4214F180"></span><span style="color:black"> </span></a> <a href="http://www.youtube.com/ricoheurope" target="_blank"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_47" src="cid:image016.png@01D9BBAF.4214F180"></span><span style="color:black"> </span></a> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, June 29, 2023 10:08 AM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi TEAM</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Any update on the replacement if it was completed?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_43" src="cid:image012.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, 28 June 2023 09:53<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please see the latest update below from PTM. Patricia has asked them further questions regarding the below and asked for an update by EOD today.
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">"</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Good Evening,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Apologize for delay reply, need take time for doing preparation ARDF.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">All items for do servicing MPC3503 and MP5002 has ready, and now our </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">engineer waiting for confirmation with internal Haleon Pulogadung.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Hope we can do replacement for tonight or tomorrow.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Thank you and Regards,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Henry"</span><span lang="EN-US"><o:p></o:p></span></pre>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please be aware Thursday and Friday is public holiday in Indonesia. </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="vertical-align:baseline"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="vertical-align:baseline"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Irena Kniazielska</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"><br>
<span style="color:black">Global Account Administrator</span><br>
<strong><span style="font-family:"Arial",sans-serif;color:black">Ricoh Business Services Polska Sp. z o.o.</span></strong><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u><span style="color:#4472C4"><a href="mailto:Name.surname@ricoh-europe.com"><span style="color:#4472C4">@ricoh-europe.com</span></a><br>
<u><a href="http://www.ricoh-europe.com/" target="_blank"><span style="color:#4472C4">www.ricoh-europe.com</span></a></u></span></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000">Annual leave planned:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="v1Picture_x0020_39" src="cid:image013.png@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><a href="http://www.facebook.com/ricoheurope" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_40" src="cid:image014.png@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> <a href="http://www.twitter.com/ricoheurope" target="_blank"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_41" src="cid:image015.png@01D9BBAF.4214F180"></span><span style="color:black"> </span></a> <a href="http://www.youtube.com/ricoheurope" target="_blank"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_42" src="cid:image016.png@01D9BBAF.4214F180"></span><span style="color:black"> </span></a> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, June 28, 2023 9:37 AM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia Open INC's<br>
<strong><span style="font-family:"Verdana",sans-serif">Importance:</span></strong> High</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi All</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Any luck in obtaining feedback ?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002221472</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">09-06-2023 08:48:05</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">W533M450100</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Cannot scan from the top feeder</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">When will engineer be onsite ?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">INC00002230029</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Indonesia</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:11.0pt;color:black">27-06-2023 08:34:04</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">E164M150179</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">Issue with printing result</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:11.0pt;color:black">PT MDS</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_38" src="cid:image012.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Monday, 26 June 2023 09:59<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Sorry to inform that I am have not received anything good..still tring to get hold of the service guy..</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Will update once I heard back and kindly bear with me.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
29<sup>th</sup> June</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="v1Picture_x0020_37" src="cid:image002.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.</span></em><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Monday, June 26, 2023 3:06 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Good morning all What is the progress on this INC , has the ARDF been tested ? Thank you Best regards. Heather Petersen
Regional Service Desk Incident Manager Annuity and Service Heather.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">petersen@</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ricoh-europe.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">com
From: Patricia Foong <Patricia.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Foong@</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ricoh.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">com.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">my>
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerStart</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerEnd</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Good morning all</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">What is the progress on this INC , has the ARDF been tested ?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_36" src="cid:image012.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Friday, 23 June 2023 08:29<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thanks Irena for sharing the update with Heather.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear all,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I have tried to contact the service guy in PTM but he is not responding of ARDF been tested ok to deliver to the site...no luck.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Will continue to follow up and revert once I heard back.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
29<sup>th</sup> June</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> #haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Friday, June 23, 2023 1:54 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;
Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hello Heather, This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). Please see below. Page 2
à Pulmfp002/ MP 5002 (W533M450100) a. Printing result no minor gradation anymore, status ok for printing manufacturing instruction
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerStart</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerEnd</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hello Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">This is the latest update from PTM re Pulmfp002/ MP 5002 (W533M450100). Please see below.
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:14.0pt;font-family:"Verdana",sans-serif;color:#CC0099"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<pre><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Page 2 à Pulmfp002/ MP 5002 (W533M450100)</span></strong><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">a. Printing result no minor gradation anymore, status ok for printing </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">manufacturing instruction</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> PTM : has solve for gradation printing.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">b. Still cannot use for auto feeder for scanning/copying.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> PTM : According the document feeder last update still cannot use and </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">this feeder has replaced once time and togather do the</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> update firmware, but the feeder cannot use.....we propose to </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">re-replace the document feeder and prepare for this.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><strong><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;background:yellow;mso-highlight:yellow">RGS : Please advise when can you send the document feeder and to have it replaced? Any stock on hand?</span></strong><span lang="EN-US"><o:p></o:p></span></pre>
<pre><strong><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#44546A">PTM: on checking the document feeder at our warehouse & waiting the approval to release this part.</span></strong><span lang="EN-US"><o:p></o:p></span></pre>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:14.0pt;font-family:"Verdana",sans-serif;color:#CC0099">RGS : On the 19<sup>th</sup> Jun, PTM has diagnosed the root caused and knowing which spare parts is required and why till today still
not able to check on the stock availability? </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:14.0pt;font-family:"Verdana",sans-serif;color:#CC0099">How many days that you need to check it out?</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:14.0pt;font-family:"Verdana",sans-serif;color:#548235">22/Jun : PTM advised that ARDF needs to be tested in the warehouse before it can be delivered. RGS requested to speed up the testing process
and deliverytomorrow tother with other spart parts to fix the entire 2 devices.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal" style="vertical-align:baseline"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:PL">Kind regards,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="vertical-align:baseline"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Irena Kniazielska</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"><br>
<span style="color:black">Global Account Administrator</span><br>
<strong><span style="font-family:"Arial",sans-serif;color:black">Ricoh Business Services Polska Sp. z o.o.</span></strong><br>
<span style="color:black">Olivia Business Centre</span><br>
<span style="color:black">Al. Grunwaldzka 472C</span><br>
<span style="color:black">80-309</span> Gdansk<br>
<span style="color:black">Poland</span><u><span style="color:blue"><br>
</span><span style="color:#4472C4">irena.kniazielska</span></u><span style="color:#4472C4"><a href="mailto:Name.surname@ricoh-europe.com"><span style="color:#4472C4">@ricoh-europe.com</span></a><br>
<u><a href="http://www.ricoh-europe.com/" target="_blank"><span style="color:#4472C4">www.ricoh-europe.com</span></a></u></span></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000">Annual leave planned:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#C00000">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:10.5pt;font-family:"Century",serif;color:red;mso-fareast-language:PL"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><a href="http://www.ricoh-europe.com/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="88" height="31" style="width:.9166in;height:.3229in" id="v1_x005f_x0000_i1058" src="cid:image013.png@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><a href="http://www.facebook.com/ricoheurope" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_31" src="cid:image014.png@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> <a href="http://www.twitter.com/ricoheurope" target="_blank"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_33" src="cid:image015.png@01D9BBAF.4214F180"></span><span style="color:black"> </span></a> <a href="http://www.youtube.com/ricoheurope" target="_blank"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="v1Picture_x0020_34" src="cid:image016.png@01D9BBAF.4214F180"></span><span style="color:black"> </span></a> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Friday, June 23, 2023 6:18 AM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
#haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Patricia
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hope you well.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">We have a meeting with the client at 10H00 CAT – Can you kindly advice if any feedback was received from the relevant teams please.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_30" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, 21 June 2023 09:46<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
#haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather, good day.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I just spoken to my POC a few minutes ago, demanding for an update as the service guy is on leave.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Am expecting his reply within an hour time and will revert when I heard back.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
29<sup>th</sup> June</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Wednesday, June 21, 2023 3:39 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hi Patricia Are we making any headway on this INC "Feeder still not functional , propose to re-replace the document
feeder and prepare for this.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">" Thank you Best regards. Heather Petersen
Regional Service Desk Incident Manager Annuity and Service </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerStart</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" align="center" style="text-align:center"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:red">CAUTION:
</span></strong><span style="font-size:11.0pt;color:black">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerEnd</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Patricia
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Are we making any headway on this INC
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">"Feeder still not functional , propose to re-replace the document feeder and prepare for this."
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_28" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Tuesday, 20 June 2023 10:38<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear Heather,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I am waiting for the same information from the partner..they are really slow in respond..</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
29<sup>th</sup> June</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Tuesday, June 20, 2023 1:36 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hi Patricia Thank you for the update. If the team can update us if the part (Doc feeder) has been ordered and what
the expected time of delivery will be please. Thank you Best regards. Heather Petersen Regional Service Desk Incident Manager
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<div>
<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerStart</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" align="center" style="text-align:center"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:red">CAUTION:
</span></strong><span style="font-size:11.0pt;color:black">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerEnd</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Patricia</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you for the update.
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">If the team can update us if the part (Doc feeder) has been ordered and what the expected time of delivery will be please.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_27" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Tuesday, 20 June 2023 06:21<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>; EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dear All, good day.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please find the below reply from PTM yesterday in
<span style="background:yellow;mso-highlight:yellow">YELLOW</span> and it has NOT resolved :</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">a. Printing result no minor gradation anymore, status ok for printing </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">manufacturing instruction</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> PTM : has solve for gradation printing.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">b. Still cannot use for auto feeder for scanning/copying.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> PTM : <span style="background:yellow;mso-highlight:yellow">According the document feeder last update still cannot use and </span></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;background:yellow;mso-highlight:yellow">this feeder has replaced once time and togather do the</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;background:yellow;mso-highlight:yellow"> update firmware, but the feeder cannot use.....we propose to </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;background:yellow;mso-highlight:yellow">re-replace the document feeder and prepare for this.</span><span lang="EN-US"><o:p></o:p></span></pre>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">This is what I have for now and will continue to fight for an update for today and will share if I heard back from the partner.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thanks.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
29<sup>th</sup> June</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Monday, June 19, 2023 8:34 PM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Hi @Patricia Foong Swee See can you please advise on the below? Did the engineer fix the scanner on the device?
Many thanks Reece Middleton Global Service Manager Service and Annuity Professional Services Ricoh Europe PLC 900 Pavilion Drive
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi
<a href="mailto:Patricia.Foong@ricoh.com.my"><span style="font-family:"Calibri",sans-serif;text-decoration:none">@Patricia Foong Swee See</span></a> can you please advise on the below? Did the engineer fix the scanner on the device?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Ricoh Europe PLC</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">United Kingdom</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="mailto:Reece.Middleton@Ricoh-Europe.com">Reece.Middleton@Ricoh-Europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="v1Picture_x0020_24" src="cid:image018.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_25" src="cid:image019.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_21" src="cid:image020.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> 19 June 2023 12:32<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Reece</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">The one in question is W533M450100 – no feedback on this one.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Cannot scan from the top feeder</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="1011" height="479" style="width:10.5312in;height:4.9895in" id="v1Picture_x0020_15" src="cid:image022.png@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_16" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Monday, 19 June 2023 10:57<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please see the below from the site- is this enough to close in SNOW or do you need further detail?</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<ul type="disc">
<li class="v1msonormal" style="mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">PULMFP002, INC50507677
<strong><span style="font-family:"Verdana",sans-serif">Smudges fix </span></strong></span><strong><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings">à</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">
batch record with Bar Code printouts clean now (acceptable by Quality)</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="v1msonormal" style="mso-list:l0 level1 lfo3"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">PULMFP008_LOAN,
<a href="https://urldefense.com/v3/__https:/haleon.service-now.com/nav_to.do?uri=*2Fincident.do*3Fsys_id*3D7b724a2f1bdf21500066ddb2b24bcbfd*26sysparm_record_list*3Dassignment_group.nameSTARTSWITHricoh*5Elocation*3Dde4c7ef5db1414906233d25cd39619a5*5EORDERBYDESCsys_created_on*26sysparm_record_row*3D1*26sysparm_record_rows*3D17*26sysparm_record_target*3Dincident*26sysparm_view*3DDefault*26sysparm_view_forced*3Dtrue__;JSUlJSUlJSUlJSUlJSUlJSUl!!GvzVCYuJGt9n3SM!-hbHlyqF29VOH5m5HKgLNcs33r7qvmyxtMj2hhNfjGSSk76K_WePUse7ZkoJcn0wKL80ATLk018Goo9zfRyWodczo3Cfb9w$" target="_blank" title="https://haleon.service-now.com/nav_to.do?uri=%2fincident.do%3fsys_id%3d7b724a2f1bdf21500066ddb2b24bcbfd%26sysparm_record_list%3dassignment_group.namestartswithricoh%5elocation%3dde4c7ef5db1414906233d25cd39619a5%5eorderbydescsys_created_on%26sysparm_record">
INC50512802</a> <strong><span style="font-family:"Verdana",sans-serif">Toner filled, printer can print other document.</span></strong></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></li></ul>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Ricoh Europe PLC</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">United Kingdom</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Mobile:
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="mailto:Reece.Middleton@Ricoh-Europe.com">Reece.Middleton@Ricoh-Europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="v1Picture_x0020_13" src="cid:image018.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_12" src="cid:image019.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_11" src="cid:image020.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_10" src="cid:image021.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> 19 June 2023 09:44<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Reece</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you – what is the resolution comment from Tech – need to updated SNOW what was done to fix error.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_14" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Monday, 19 June 2023 09:56<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Engineer has been on site Thursday and Friday last week, issues have now been fixed- confirmed by site.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Ricoh Europe PLC</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">United Kingdom</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Mobile:
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="mailto:Reece.Middleton@Ricoh-Europe.com">Reece.Middleton@Ricoh-Europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="v1Picture_x0020_6" src="cid:image018.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_7" src="cid:image019.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_8" src="cid:image020.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_5" src="cid:image021.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> 19 June 2023 07:41<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Reece</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Do we have an update form the tech as yet.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_9" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, 15 June 2023 13:25<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Heather,
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please direct any customer queries around Indonesia to me- if you are asked in MS Teams, please tell them that I am managing this and have asked you to tell
them to message me directly. </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><br>
We are having major issues with the vendor in Indonesia and its not fair for you to take any heat for this.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please let me know if there are any problems in the meantime.
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Many thanks</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Reece<span style="color:black"> Middleton</span></span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"><br>
Global Service Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Service and Annuity<br>
Professional Services</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">Ricoh Europe PLC</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">900 Pavilion Drive
<br>
Northampton, NN4 7YL</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">United Kingdom</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">Mobile:
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#242424;background:white;mso-ligatures:standardcontextual">07566205637</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="mailto:Reece.Middleton@Ricoh-Europe.com">Reece.Middleton@Ricoh-Europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;mso-ligatures:standardcontextual"><a href="http://www.ricoh-europe.com/" target="_blank">www.ricoh-europe.com</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-left:.75pt;text-autospace:none"><a href="http://www.ricoh.co.uk/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;text-decoration:none"><img border="0" width="70" height="25" style="width:.7291in;height:.2604in" id="v1Picture_x0020_17" src="cid:image018.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_18" src="cid:image019.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_19" src="cid:image020.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="v1Picture_x0020_20" src="cid:image021.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> 15 June 2023 08:54<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Reece</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Kal has raised a concern regarding this INC – I have send numerous emails to the respective assignment groups – we still don't have an ETA
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_4" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> EMEA-RSD-incident-management
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, 15 June 2023 09:51<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Hi Patricia
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I just received this from the client – I have no idea what to tell them
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="823" height="83" style="width:8.5729in;height:.8645in" id="v1Picture_x0020_1" src="cid:image023.png@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="623" height="144" style="width:6.4895in;height:1.5in" id="v1Picture_x0020_2" src="cid:image017.jpg@01D9BBAF.4214F180"></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, 15 June 2023 03:19<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> <a href="mailto:idris@moderndatasolusi.com">
idris@moderndatasolusi.com</a><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>; Ely Rosa <<a href="mailto:ely.rosa@moderndatasolusi.com">ely.rosa@moderndatasolusi.com</a>>; Reece Middleton <<a href="mailto:Reece.Middleton@ricoh-europe.com">Reece.Middleton@ricoh-europe.com</a>>;
#haleon-imacd <<a href="mailto:haleon-imacd@ricoh-europe.com">haleon-imacd@ricoh-europe.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> RE: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p style="background:#FFCACA"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don't know.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you Pak Idris for your support in this incident ticket.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">I wonder why PTM service is not checking their email (I would assume they are not) as we do not receive any respond if this incident been attended..</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">We need to send chaser in order to obtain an update which I do not think that is the right and practical way.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">When Sun Sun is OOO, no one is taking accounting and responsibilities to update the situation and we are in the dark!</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Kindly look into your responsiveness and be more attentive especially when come to incident tickets where printer is not working well and impacted customer's
operation.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">May I expect an update from PTM today, before noon if tickets been resolved and update in SGD portal.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you for all your attention and support.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">Nil
</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></strong><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
29<sup>th</sup> June</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"> </span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></strong><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a></span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="margin-bottom:6.0pt;text-autospace:none"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><a href="https://www.ricoh.com.my/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="v1Picture_x0020_3" src="cid:image002.jpg@01D9BBAF.4214F180"></span></a><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal" style="line-height:105%"><span lang="EN-US" style="font-size:11.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black;mso-ligatures:standardcontextual"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><em><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to
whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and
delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.</span></em><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal"><strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">From:</span></strong><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">
<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a> <<a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>>
<br>
<strong><span style="font-family:"Verdana",sans-serif">Sent:</span></strong> Thursday, June 15, 2023 4:04 AM<br>
<strong><span style="font-family:"Verdana",sans-serif">To:</span></strong> Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Cc:</span></strong> Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
'EMEA-RSD-incident-management' <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>;
<a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a>; Ely Rosa <<a href="mailto:ely.rosa@moderndatasolusi.com">ely.rosa@moderndatasolusi.com</a>><br>
<strong><span style="font-family:"Verdana",sans-serif">Subject:</span></strong> Re: CH Indonesia INC00002221472</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
<p class="v1msonormal"><span lang="EN-US" style="font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">Dear pak HJ. Please update this.</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">.
Thanks Idris On 2023-06-14 10:</span><span lang="EN-US" style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white"> </span><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">42, Patricia Foong wrote: > Thank you
Pak Henry and all I need to know is WHEN are you sending the > technician to site to fix the problem. > > Today? > > Kindly
</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" style="mso-line-height-alt:.75pt"><span lang="EN-US" style="font-size:1.0pt;font-family:"Verdana",sans-serif;color:white">ZjQcmQRYFpfptBannerStart</span><span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="v1msonormal" align="center" style="text-align:center"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:red">CAUTION:
</span></strong><span style="font-size:11.0pt;color:black">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<pre style="white-space:pre-wrap"><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Dear pak HJ.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Please update this..</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Thanks</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">Idris</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">On 2023-06-14 10:42, Patricia Foong wrote:</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Thank you Pak Henry and all I need to know is WHEN are you sending the</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> technician to site to fix the problem.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Today?</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Kindly confirm and advise the outcome once visit is done.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Thank you.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Advance Leave Notice: Nil</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Public Holiday: 29th June</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Thank you.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Patricia Foong</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Senior Global Account Coordinator</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Ricoh Global Services Greater Asia Pacific</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Business Operation Division</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Mobile Phone : +6016 410 4493</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> RICOH (Malaysia) Sdn Bhd (10078-W)</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> UG-D6, Level Upper Ground,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> 40150 Shah Alam, Selangor,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Malaysia.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Service Hotline: 1300 88 8228</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Website: <a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a> [3]</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> [4]</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> _This message together with any attachments is confidential and</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> intended solely for the person or entity to whom it is addressed. It</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> contains information that is confidential and that may be legally</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> privileged. If you are not the intended recipient (or if you have</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> received this message in error), please notify the sender immediately</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> by replying to this message and delete this e-mail (and any other</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> record of it) from your system. Please do not copy or use it for any</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> purpose. Recipient is advised to check this email and any attachments</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> for the presence of trojans or viruses. The company accepts no</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> liability for any damage caused by any virus transmitted by this</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> email._</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> From: <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Sent: Tuesday, June 13, 2023 7:17 PM</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> To: soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Cc: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>>;</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> 'EMEA-RSD-incident-management'</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>;</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>; <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>;</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Subject: Re: CH Indonesia INC00002221472</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Pak Soenwono, Noted, tomorrow will send the engineer to check all</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> think. Regards, Henry On 13-06-2023 16: 09, Soenwono wrote: > Hi</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Helpdesk & Pak Henry, > > Please follow up & assign engineer to fix</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> this problem from Haleon</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> ZjQcmQRYFpfptBannerStart</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> CAUTION: This Email is from an EXTERNAL source. Ensure you trust this</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> sender before clicking on any links or attachments.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> ZjQcmQRYFpfptBannerEnd</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Pak Soenwono,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Noted, tomorrow will send the engineer to check all think.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Regards,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Henry</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> On 13-06-2023 16:09, Soenwono wrote:</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Hi Helpdesk & Pak Henry,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Please follow up & assign engineer to fix this problem from Haleon</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Pulogadung</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> INC00002221472</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Indonesia</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 09-06-2023 08:48:05</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> W533M450100</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Cannot scan from the top feeder / quality of prints as well (Smudges</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> on printing result_</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Thank you</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Regards,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Soenwono Suprapto | GMA & Direct Dept Head</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> T: +62 21-27937489</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> F: +62 21-27937486</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> M: +62-87771697791</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <a href="http://www.moderndatasolusi.com/" target="_blank">www.moderndatasolusi.com</a> [1] [1]</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> PT MODERN DATA SOLUSI</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Lama</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> - Jakarta Selatan 12240 [2]</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> From: Patricia Foong <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Sent: 12 June 2023 13:21</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> To: EMEA-RSD-incident-management</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>>; Henry Sutanto</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'jordy'</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:jordy@moderndatasolusi.com">jordy@moderndatasolusi.com</a>>; soenwono</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Cc: <a href="mailto:idris@moderndatasolusi.com">idris@moderndatasolusi.com</a>; <a href="mailto:yan@moderndatasolusi.com">yan@moderndatasolusi.com</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Subject: RE: CH Indonesia INC00002221472</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Dear Pak Henry and Sun Sun, good day.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Please advise when can an engineer/technician can be dispatched to</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> resolve this incident ticket by return email.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Do update in SDG portal when ticket been resolved.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Thank you.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Advance Leave Notice: Nil</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Public Holiday: 29th June</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Thank you.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Patricia Foong</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Senior Global Account Coordinator</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Ricoh Global Services Greater Asia Pacific</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Business Operation Division</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Mobile Phone : +6016 410 4493</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <a href="mailto:patricia.foong@ricoh.com.my">patricia.foong@ricoh.com.my</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> RICOH (Malaysia) Sdn Bhd (10078-W)</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> UG-D6, Level Upper Ground,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Utropolis Suites 2, Jalan Kontraktor U1/14,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 40150 Shah Alam, Selangor,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Malaysia.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Service Hotline: 1300 88 8228</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Website: <a href="http://www.ricoh.com.my/" target="_blank">www.ricoh.com.my</a> [2] [3]</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> [4]</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> _This message together with any attachments is confidential and</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> intended solely for the person or entity to whom it is addressed. It</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> contains information that is confidential and that may be legally</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> privileged. If you are not the intended recipient (or if you have</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> received this message in error), please notify the sender</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> immediately</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> by replying to this message and delete this e-mail (and any other</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> record of it) from your system. Please do not copy or use it for any</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> purpose. Recipient is advised to check this email and any</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> attachments</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> for the presence of trojans or viruses. The company accepts no</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> liability for any damage caused by any virus transmitted by this</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> email._</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> From: EMEA-RSD-incident-management</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Sent: Monday, June 12, 2023 2:11 PM</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> To: Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; 'jordy'</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:jordy@moderndatasolusi.com">jordy@moderndatasolusi.com</a>>; soenwono</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>; Patricia Foong</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Subject: CH Indonesia INC00002221472</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Dear team Kindly advice below when engineer will be onsite please .</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> 2</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Faults reported : Cannot scan from the top feeder / quality of</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> prints</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> as well (Smudges on printing result_ INC00002221472 Indonesia</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 09-06-2023 08: 48: 05 W533M450100 Thank</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> ZjQcmQRYFpfptBannerStart</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> CAUTION: This Email is from an EXTERNAL source. Ensure you trust</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> this</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> sender before clicking on any links or attachments.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> ZjQcmQRYFpfptBannerEnd</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Dear team</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Kindly advice below when engineer will be onsite please .</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 2 Faults reported : Cannot scan from the top feeder / quality of</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> prints as well (Smudges on printing result_</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> INC00002221472</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Indonesia</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 09-06-2023 08:48:05</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> W533M450100</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Thank you</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Best regards.</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Heather Petersen</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Regional Service Desk Incident Manager</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Annuity and Service</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> <a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Ricoh Europe Holdings PLC is a company registered in England, under</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> company number 06273215, with a registered office at 20 Triton</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Street,</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> operated by: (i) Ricoh Europe PLC, a company registered in England</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> under company number 00720944, with a registered office at 20 Triton</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> in England under company number 01271033, with a registered office</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> at</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii)</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Ricoh</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Capital Limited, a company registered in England under company</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> number</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 03001351, with a registered office at 20 Triton Street, London, NW1</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> 3BF Please consider the environment before printing this e-mail</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> Links:</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> ------</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> [1] <a href="http://www.moderndatasolusi.com/" target="_blank">http://www.moderndatasolusi.com/</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> [2] <a href="https://goo.gl/maps/ta17fqnTWbL2" target="_blank">https://goo.gl/maps/ta17fqnTWbL2</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> [3] <a href="http://www.ricoh.com.my/" target="_blank">http://www.ricoh.com.my/</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">>> [4] <a href="https://www.ricoh.com.my/" target="_blank">https://www.ricoh.com.my/</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> </span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> Links:</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> ------</span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> [1] <a href="http://www.moderndatasolusi.com/" target="_blank">http://www.moderndatasolusi.com</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> [2] <a href="http://www.ricoh.com.my/" target="_blank">http://www.ricoh.com.my</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> [3] <a href="http://www.ricoh.com.my/" target="_blank">http://www.ricoh.com.my/</a></span><span lang="EN-US"><o:p></o:p></span></pre>
<pre><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif">> [4] <a href="https://www.ricoh.com.my/" target="_blank">https://www.ricoh.com.my/</a></span><span lang="EN-US"><o:p></o:p></span></pre>
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<p class="v1msonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Verdana",sans-serif">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The
UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England
under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail </span>
<span lang="EN-US" style="font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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