<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-ID link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><b><u><span lang=EN-US>Hi Willam Wong,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US>I checked with my service team and we don’t receive any incident ticket from SDG Portal.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>From our side, We are also not sure why.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US>Hi Mabel,<o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US>From what we know is this SDG setting comes from Global and we are only users. Can you check and advise please.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>T: +62 21-27937489<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>F: +62 21-27937486<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>M: +62-87771697791<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><a href="http://www.moderndatasolusi.com/"><span style='color:blue'>www.moderndatasolusi.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID'>PT MODERN DATA SOLUSI <o:p></o:p></span></u></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-ID'><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none'>JL. Sultan Iskandar Muda No. 29, Kebayoran Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='mso-fareast-language:EN-ID'><img border=0 width=195 height=84 style='width:2.0312in;height:.875in' id="Picture_x0020_1" src="cid:image001.png@01D9BFAC.89EE0D60"></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;background:white;mso-fareast-language:EN-ID'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-ID'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-ID'> William.Wong@infineon.com <William.Wong@infineon.com> <br><b>Sent:</b> Tuesday, July 25, 2023 3:54 PM<br><b>To:</b> Mabel_Seow@rapp.ricoh.com; soenwono@moderndatasolusi.com<br><b>Cc:</b> yofane@infineon.com; Ramesh.Singh@infineon.com; ChiapNgee.Khoo@infineon.com; Michael.Fritz@infineon.com<br><b>Subject:</b> Infineon Batam - IFX Incidents rejected by Ricoh system via SDG<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-SG>Hi Mabel, Pak Soen,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-SG>We just found out that our Infineon incident ticket sent to Ricoh System via the SDG (service desk gateway) on issues pertaining to Ricoh MFP was being rejected by the Ricoh System.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG>I am not sure why it is so as we already confirmed that it was working previously in our previous meetings. The only thing I can think of is that the current fleet expires on Sept-2023 while the Work Order could have expired earlier. The SDG dates set for Batam may be following the Work Order.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-SG>Can you please check on this matter on your side and rectify it?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG>It is important that we get this fixed as we rely on this to inform Ricoh of issues from IFX.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-SG>This is the error we got from the Ricoh system:<o:p></o:p></span></p><p class=MsoNormal><i><span lang=EN-SG>Ricoh API - HTTP Code: 201 Created status: error status_message: error_message: Error: u_cmdb_ci E154M250196 is unknown in ricoheurope.; Target record not found<o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-SG>From the Ricoh system - It seems the error is that the serial number is unknown. But we have the physical MFP in Batam.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-SG>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-SG style='font-size:10.0pt;mso-fareast-language:EN-SG'>William Wong</span></b><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'> <o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-SG style='font-size:10.0pt;mso-fareast-language:EN-SG'>Infineon Technologies Asia Pacific Pte. Ltd.</span></b><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>Senior Manager Workplace Services<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>IFAP IT OS WP OA PA <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>Office: +65 6876 3790<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>Mobile: +65 9753 9063<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>Fax: +65 6876 3734<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><a href="mailto:William.Wong@infineon.com" target="_blank"><span style='color:blue'>William.Wong@infineon.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>8 Kallang Sector<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>Singapore 349282<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>Singapore<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><a href="http://www.infineon.com/" target="_blank"><span style='color:blue'>www.infineon.com</span></a> <a href="http://www.infineon.com/discoveries" target="_blank"><span style='color:blue'>Discoveries</span></a> <a href="http://www.facebook.com/infineon" target="_blank"><span style='color:blue'>Facebook</span></a> <a href="http://www.twitter.com/Infineon" target="_blank"><span style='color:blue'>Twitter</span></a> <a href="http://www.linkedin.com/company/infineon-technologies" target="_blank"><span style='color:blue'>LinkedIn</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:8.0pt;mso-fareast-language:EN-SG'>Infineon Technologies Asia Pacific Pte. Ltd.</span><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:8.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'> </span><span lang=EN-SG style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG style='font-size:8.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-SG'>This e-mail and any attachments are confidential. They are intended solely for the attention and use of the named addressee(s). If you are not the named addressee(s) you must not use, disclose, retain or reproduce all or any part of the information contained in this e-mail or any attachments. Any unauthorized use or disclosure may be unlawful. If you have received this e-mail by mistake, please inform the sender immediately and delete it and all copies from your system and destroy any hard copies of it.</span><span lang=EN-SG style='mso-fareast-language:EN-SG'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-SG><o:p> </o:p></span></p></div></body></html>