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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN">++ Adding Faizal<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN">Hello William,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN">Just a quick update, Nur is following up internally on this topic and would come back to the team soon with an update.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN">As I will be seeking medical attention soon from 31 Jul, Mon onwards for a season (timeframe unknown for now), I have appointed Faizal
as my deputy, whom I have included into this email. He will help to ensure that this has a closure. I have updated him on current situation between IFX and PTM as well.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN">Thank you.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Advance Biz Travel Notice: NIL</span><span style="font-size:11.0pt;color:teal;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Advance Leave Notice: NIL</span><span style="font-size:11.0pt;color:teal;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Public Holiday: 9 Aug (National Day)</span><span style="font-size:11.0pt;color:teal;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> </span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Kind regards<br>
<br>
<b>Mabel Seow</b><br>
Head of Service Management, Asia Pacific<br>
Ricoh Global Services Greater Asia Pacific<br>
RICOH Digital Services BU</span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">RICOH ASIA PACIFIC PTE LTD
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><br>
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:JA">20W Pasir Panjang Road,
</span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:JA">#04-28 Maplestree Business City,</span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:JA">Singapore 117439</span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Phone: (65) 6308 9160<br>
<a href="mailto:mabel_seow@rapp.ricoh.com"><span style="color:blue">mabel_seow@rapp.ricoh.com</span></a><br>
<a href="http://www.ricoh-ap.com "><span style="color:blue">www.ricoh-ap.com </span></a></span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> </span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> </span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><br>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you
have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#993366;mso-fareast-language:ZH-CN"><img border="0" width="421" height="32" style="width:4.3854in;height:.3333in" id="_x0000_i1030" src="cid:image002.gif@01D9C178.5B9D1DC0"></span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> </span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#993366;mso-fareast-language:JA"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="_x0000_i1029" src="file:///C:/Users/Mabel_Seow/AppData/Roaming/Microsoft/Signatures/Head%20(Mabel_Seow@rapp.ricoh.com)_files/image003.jpg"></span><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#993366;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> <o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:ZH-CN">From:</span></b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:ZH-CN"> Mabel Seow
<br>
<b>Sent:</b> Wednesday, July 26, 2023 11:57 AM<br>
<b>To:</b> Soenwono <soenwono@moderndatasolusi.com>; William.Wong@infineon.com; Nur Shafina Binti Shaffiai <Nur.Shafina@ricoh.com.my><br>
<b>Cc:</b> yofane@infineon.com; Ramesh.Singh@infineon.com; ChiapNgee.Khoo@infineon.com; Michael.Fritz@infineon.com; helpdesk@moderndatasolusi.com; Henry Sutanto <henry.sutanto@moderndatasolusi.com>; Erik Reinaldo <Erik@moderndatasolusi.com>; 'it.team' <it.team@moderndatasolusi.com><br>
<b>Subject:</b> RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D;mso-fareast-language:ZH-CN">Hello William and Soenwono,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D;mso-fareast-language:ZH-CN">I saw the email yesterday and have asked Fina to look into it work with Global Service Desk team.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D;mso-fareast-language:ZH-CN"><a id="OWAAM7A6460FB7D844443A414D590713EDA97" href="mailto:Nur.Shafina@ricoh.com.my"><span style="font-family:"Biome",sans-serif;text-decoration:none">@Nur
Shafina Binti Shaffiai</span></a>, as per Justina’s email, please follow up on this and reply to all here. Thank you.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D;mso-fareast-language:ZH-CN"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Advance Biz Travel Notice: NIL</span><span style="font-size:11.0pt;color:teal;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Advance Leave Notice: NIL</span><span style="font-size:11.0pt;color:teal;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Public Holiday: 9 Aug (National Day)</span><span style="font-size:11.0pt;color:teal;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> </span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Kind regards<br>
<br>
<b>Mabel Seow</b><br>
Head of Service Management, Asia Pacific<br>
Ricoh Global Services Greater Asia Pacific<br>
RICOH Digital Services BU</span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">RICOH ASIA PACIFIC PTE LTD
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><br>
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:JA">20W Pasir Panjang Road,
</span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:JA">#04-28 Maplestree Business City,</span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:JA">Singapore 117439</span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN">Phone: (65) 6308 9160<br>
<a href="mailto:mabel_seow@rapp.ricoh.com"><span style="color:blue">mabel_seow@rapp.ricoh.com</span></a><br>
<a href="http://www.ricoh-ap.com "><span style="color:blue">www.ricoh-ap.com </span></a></span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"> </span><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><br>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you
have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><span style="font-size:11.0pt;color:#1F497D;mso-ligatures:standardcontextual;mso-fareast-language:ZH-CN"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:ZH-CN">From:</span></b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:ZH-CN"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Wednesday, July 26, 2023 11:39 AM<br>
<b>To:</b> <a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a>; Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>><br>
<b>Cc:</b> <a href="mailto:yofane@infineon.com">yofane@infineon.com</a>; <a href="mailto:Ramesh.Singh@infineon.com">
Ramesh.Singh@infineon.com</a>; <a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a>;
<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a>; <a href="mailto:helpdesk@moderndatasolusi.com">
helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;
Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my">Nur.Shafina@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Hi Willam Wong, I checked with my service team and we don’t receive any incident ticket from SDG Portal. From our side, We are also not sure why. Hi Mabel, From
what we know is this SDG setting comes from Global and we are only users. <o:p>
</o:p></span></p>
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<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt">Hi Willam Wong,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I checked with my service team and we don’t receive any incident ticket from SDG Portal.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">From our side, We are also not sure why.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span lang="EN-US" style="font-size:11.0pt">Hi Mabel,<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">From what we know is this SDG setting comes from Global and we are only users. Can you check and advise please.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thank you. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif;mso-fareast-language:EN-ID">Soenwono Suprapto | GMA & Direct Dept Head<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-ID">From:</span></b><span lang="EN-US" style="font-size:11.0pt;mso-fareast-language:EN-ID">
<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a> <<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a>>
<br>
<b>Sent:</b> Tuesday, July 25, 2023 3:54 PM<br>
<b>To:</b> <a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>;
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a><br>
<b>Cc:</b> <a href="mailto:yofane@infineon.com">yofane@infineon.com</a>; <a href="mailto:Ramesh.Singh@infineon.com">
Ramesh.Singh@infineon.com</a>; <a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a>;
<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a><br>
<b>Subject:</b> Infineon Batam - IFX Incidents rejected by Ricoh system via SDG<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span lang="EN-ID" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Hi Mabel, Pak Soen,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We just found out that our Infineon incident ticket sent to Ricoh System via the SDG (service desk gateway) on issues pertaining to Ricoh MFP was being rejected by the Ricoh System.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I am not sure why it is so as we already confirmed that it was working previously in our previous meetings. The only thing I can think of is that the current fleet expires on Sept-2023 while the Work Order
could have expired earlier. The SDG dates set for Batam may be following the Work Order.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Can you please check on this matter on your side and rectify it?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It is important that we get this fixed as we rely on this to inform Ricoh of issues from IFX.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">This is the error we got from the Ricoh system:<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">Ricoh API - HTTP Code: 201 Created status: error status_message: error_message: Error: u_cmdb_ci E154M250196 is unknown in ricoheurope.; Target record not found<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">From the Ricoh system - It seems the error is that the serial number is unknown. But we have the physical MFP in Batam.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="mso-fareast-language:EN-SG">William Wong</span></b><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-SG"><o:p></o:p></span></p>
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