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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for the very informative information.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I will check and clarify with my counterpart, Michael Fritz, on it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">It may looks like the issue may be because Indonesia devices cannot be entered into
</span><span class="contentpasted3"><span lang="EN-GB" style="color:black;background:white">ServiceNow CMDB</span></span><span style="mso-fareast-language:EN-US">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">If that’s the case, I will inform my Batam colleagues to log case directly with PT.MDS.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">William Wong</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Infineon Technologies Asia Pacific Pte. Ltd.</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Senior Manager Workplace Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">IFAP IT OS WP OA PA
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Office: +65 6876 3790<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Mobile: +65 9753 9063<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Fax: +65 6876 3734<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:William.Wong@infineon.com" target="_blank"><span style="color:blue">William.Wong@infineon.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">8 Kallang Sector<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Singapore 349282<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Singapore<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="http://www.infineon.com/" target="_blank"><span style="color:blue">www.infineon.com</span></a>
<a href="http://www.infineon.com/discoveries" target="_blank"><span style="color:blue">Discoveries</span></a> <a href="http://www.facebook.com/infineon" target="_blank"><span style="color:blue">Facebook</span></a>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Infineon Technologies Asia Pacific Pte. Ltd.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif">This e-mail and any attachments are confidential. They are intended solely for the attention and use of the named addressee(s). If you are not the named addressee(s) you must
not use, disclose, retain or reproduce all or any part of the information contained in this e-mail or any attachments. Any unauthorized use or disclosure may be unlawful. If you have received this e-mail by mistake, please inform the sender immediately and
delete it and all copies from your system and destroy any hard copies of it.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Nur Shafina Binti Shaffiai <Nur.Shafina@ricoh.com.my>
<br>
<b>Sent:</b> Monday, 31 July 2023 5:23 pm<br>
<b>To:</b> soenwono <soenwono@moderndatasolusi.com>; Wong Chie Keong William (IFAP IT OS WP OA PA) <William.Wong@infineon.com>; Faizal Bin Mohamad Zain <Faizal.MohamadZain@ricoh.com.my><br>
<b>Cc:</b> Erdianto Yofan (IFBT IT OS WP AP) <yofane@infineon.com>; Singh Ramesh (IFAP IT OS WP AP) <Ramesh.Singh@infineon.com>; Khoo Chiap Ngee (IFBT IT) <ChiapNgee.Khoo@infineon.com>; Fritz Michael (IFKL IT OS WP OA PA) <Michael.Fritz@infineon.com>; helpdesk@moderndatasolusi.com;
Henry Sutanto <henry.sutanto@moderndatasolusi.com>; Erik Reinaldo <Erik@moderndatasolusi.com>; 'it.team' <it.team@moderndatasolusi.com>; Patricia Foong <Patricia.Foong@ricoh.com.my>; Mabel Seow <Mabel_Seow@rapp.ricoh.com><br>
<b>Subject:</b> Re: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif">Caution</span></strong><span style="font-size:10.5pt">: This e-mail originated outside Infineon Technologies. Do not click on links or open attachments unless you
<a href="https://intranet-content.infineon.com/explore/aboutinfineon/rules/informationsecurity/ug/SocialEngineering/Pages/SocialEngineeringElements_en.aspx">
validate it is safe</a>.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Dear William, good day.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Sorry for the delay in replying as we are investigating the root cause of this incident ticket. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">According to the lead region, EMEA Incident Management Team does not support because IFX does not<span class="contentpasted1"> </span><span class="xui-provider">have contracted incident management support.</span><o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;list-style-type:"1. "">
<span class="contentpasted2"><span style="background:white">Infineon Central Team in Germany/Austria</span></span><span class="contentpasted1"> does not subscribe for Global Account Coordinator (GAC) and Global Service Manager (GSM) services. </span><o:p></o:p></li><li class="elementtoproof" style="color:black;mso-list:l0 level1 lfo1;list-style-type:"2. "">
Hence, if there is a problem with the incident, Michael Fritz from IFX Global Central IT will attend the request.<o:p></o:p></li><li class="elementtoproof" style="color:black;mso-list:l0 level1 lfo1;list-style-type:"3. "">
<span class="contentpasted3"><span lang="EN-GB" style="background:white">Lead region was unable to add this device to the ServiceNow CMDB, as this country (Indonesia) is not part of scope</span></span><span class="xui-provider"><span style="background:white">.</span></span><o:p></o:p></li></ol>
<p class="xmsonormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p class="xmsonormal" style="background:white"><span style="color:#242424">However, we are still investigating with the global team what is process moving forward. <o:p></o:p></span></p>
<p class="xmsonormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p class="xmsonormal" style="background:white"><span style="color:#242424">For this incident ticket, I have checked with PTM on the status & it was due to fusing issue. PTM informed that they have attended & resolved the incident last Friday. Kindly confirm
to us if the machine is running well. </span><span style="font-size:11.0pt;color:#242424"><o:p></o:p></span></p>
<p class="xmsonormal" style="background:white"><span style="color:#242424"><o:p> </o:p></span></p>
<p class="xmsonormal" style="background:white"><span style="color:#242424">Please do not hesitate to contact us if you have any questions. Thank you!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoAutoSig">Warm regards,<o:p></o:p></p>
<p class="MsoAutoSig"><b> </b><o:p></o:p></p>
<p class="MsoAutoSig"><b>Nur Shafina Binti Shaffiai (Fina)</b><o:p></o:p></p>
<p class="MsoAutoSig">Global Account Coordinator<o:p></o:p></p>
<p class="MsoNormal">Ricoh Global Services Greater Asia Pacific<span style="mso-fareast-language:EN-MY"><br>
</span>Business Operation Division<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-MY"> </span><o:p></o:p></p>
<p class="MsoNormal">Cell: +6019 453 7293<o:p></o:p></p>
<p class="MsoNormal">Email: <span style="mso-fareast-language:EN-MY"><a href="mailto:nur.shafina@ricoh.com.my">nur.shafina@ricoh.com.my</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-MY"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#C55A11">Advance Leave Notice: </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#C55A11">Public Holiday: 19 July</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-MY"> </span><o:p></o:p></p>
<p class="MsoNormal"><b>RICOH (Malaysia) Sdn Bhd (10078-W)</b><o:p></o:p></p>
<p class="MsoNormal">UG-D6, Level Upper Ground,<o:p></o:p></p>
<p class="MsoNormal">Utropolis Suites 2,<o:p></o:p></p>
<p class="MsoNormal">Jalan Kontraktor U1/14,<o:p></o:p></p>
<p class="MsoNormal">40150 Shah Alam, Selangor Darul Ehsan<o:p></o:p></p>
<p class="MsoAutoSig"><span style="font-size:8.0pt"> </span><o:p></o:p></p>
<p class="MsoAutoSig"><i><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#4472C4;border:none windowtext 1.0pt;padding:0cm"><img border="0" width="428" height="131" style="width:4.4583in;height:1.3666in" id="_x0000_i1025" src="cid:image004.png@01D9C459.DD4DB0D0"></span></i><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt"> <span class="contentpasted0"><i><span style="color:#3F621F;background:white">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed.
It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail
(and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any
virus transmitted by this email.</span></i></span></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>><br>
<b>Sent:</b> Friday, July 28, 2023 5:28 PM<br>
<b>To:</b> soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a> <<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a>>; Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my">Nur.Shafina@ricoh.com.my</a>>; Faizal
Bin Mohamad Zain <<a href="mailto:Faizal.MohamadZain@ricoh.com.my">Faizal.MohamadZain@ricoh.com.my</a>><br>
<b>Cc:</b> <a href="mailto:yofane@infineon.com">yofane@infineon.com</a> <<a href="mailto:yofane@infineon.com">yofane@infineon.com</a>>;
<a href="mailto:Ramesh.Singh@infineon.com">Ramesh.Singh@infineon.com</a> <<a href="mailto:Ramesh.Singh@infineon.com">Ramesh.Singh@infineon.com</a>>;
<a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a> <<a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a>>;
<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a> <<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a>>;
<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a> <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>;
Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366">++ Adding Faizal</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366">Hello William,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366">Just a quick update, Nur is following up internally on this topic and would come back to the team soon with an update.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366">As I will be seeking medical attention soon from 31 Jul, Mon onwards for a season (timeframe unknown for now), I have appointed Faizal as my deputy, whom I have
included into this email. He will help to ensure that this has a closure. I have updated him on current situation between IFX and PTM as well.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366">Thank you.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47">Advance Biz Travel Notice: NIL</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47">Advance Leave Notice: NIL</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47">Public Holiday: 9 Aug (National Day)</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black">Kind regards<br>
<br>
<b>Mabel Seow</b><br>
Head of Service Management, Asia Pacific<br>
Ricoh Global Services Greater Asia Pacific<br>
RICOH Digital Services BU</span><o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black">RICOH ASIA PACIFIC PTE LTD
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black"><br>
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#993366">20W Pasir Panjang Road,
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#993366">#04-28 Maplestree Business City,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#993366">Singapore 117439</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black">Phone: (65) 6308 9160<br>
<a href="mailto:mabel_seow@rapp.ricoh.com"><span style="color:blue">mabel_seow@rapp.ricoh.com</span></a><br>
<a href="http://www.ricoh-ap.com "><span style="color:blue">www.ricoh-ap.com </span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><i><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999"><br>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you
have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;color:#993366"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#993366"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Mabel Seow
<br>
<b>Sent:</b> Wednesday, July 26, 2023 11:57 AM<br>
<b>To:</b> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>;
<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a>; Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my">Nur.Shafina@ricoh.com.my</a>><br>
<b>Cc:</b> <a href="mailto:yofane@infineon.com">yofane@infineon.com</a>; <a href="mailto:Ramesh.Singh@infineon.com">
Ramesh.Singh@infineon.com</a>; <a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a>;
<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a>; <a href="mailto:helpdesk@moderndatasolusi.com">
helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>><br>
<b>Subject:</b> RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D">Hello William and Soenwono,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D">I saw the email yesterday and have asked Fina to look into it work with Global Service Desk team.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D"><a id="OWAAM7A6460FB7D844443A414D590713EDA97" href="mailto:Nur.Shafina@ricoh.com.my"><span style="font-family:"Biome",sans-serif;text-decoration:none">@Nur Shafina
Binti Shaffiai</span></a>, as per Justina’s email, please follow up on this and reply to all here. Thank you.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47">Advance Biz Travel Notice: NIL</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47">Advance Leave Notice: NIL</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47">Public Holiday: 9 Aug (National Day)</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#70AD47"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black">Kind regards<br>
<br>
<b>Mabel Seow</b><br>
Head of Service Management, Asia Pacific<br>
Ricoh Global Services Greater Asia Pacific<br>
RICOH Digital Services BU</span><o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black">RICOH ASIA PACIFIC PTE LTD
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black"><br>
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">20W Pasir Panjang Road,
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">#04-28 Maplestree Business City,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Singapore 117439</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:black">Phone: (65) 6308 9160<br>
<a href="mailto:mabel_seow@rapp.ricoh.com"><span style="color:blue">mabel_seow@rapp.ricoh.com</span></a><br>
<a href="http://www.ricoh-ap.com "><span style="color:blue">www.ricoh-ap.com </span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><i><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999"><br>
This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that is confidential and that may be legally privileged. If you are not the intended recipient (or if you
have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it) from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email
and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.</span></i><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"><img border="0" width="421" height="32" style="width:4.3833in;height:.3333in" id="x_Picture_x0020_10" src="cid:image006.gif@01D9C459.DD4DB0D0"></span><o:p></o:p></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="x__x005f_x0000_i1026" src="file:///C:/Users/Mabel_Seow/AppData/Roaming/Microsoft/Signatures/Head%20(Mabel_Seow@rapp.ricoh.com)_files/image003.jpg"></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
</div>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Biome",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Soenwono <<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Wednesday, July 26, 2023 11:39 AM<br>
<b>To:</b> <a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a>; Mabel Seow <<a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>><br>
<b>Cc:</b> <a href="mailto:yofane@infineon.com">yofane@infineon.com</a>; <a href="mailto:Ramesh.Singh@infineon.com">
Ramesh.Singh@infineon.com</a>; <a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a>;
<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a>; <a href="mailto:helpdesk@moderndatasolusi.com">
helpdesk@moderndatasolusi.com</a>; Henry Sutanto <<a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>>; Erik Reinaldo <<a href="mailto:Erik@moderndatasolusi.com">Erik@moderndatasolusi.com</a>>; 'it.team' <<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>>;
Nur Shafina Binti Shaffiai <<a href="mailto:Nur.Shafina@ricoh.com.my">Nur.Shafina@ricoh.com.my</a>><br>
<b>Subject:</b> RE: Infineon Batam - IFX Incidents rejected by Ricoh system via SDG</span><o:p></o:p></p>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<p class="xmsonormal"><span style="font-size:1.0pt;color:white">Hi Willam Wong, I checked with my service team and we don’t receive any incident ticket from SDG Portal. From our side, We are also not sure why. Hi Mabel, From what we know is this SDG setting
comes from Global and we are only users. </span><o:p></o:p></p>
</div>
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<p class="xmsonormal" align="center" style="text-align:center"><b><span style="color:red">CAUTION:
</span></b><span style="color:black">This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.</span><o:p></o:p></p>
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<p class="xmsonormal"><b><u><span lang="EN-US" style="font-size:11.0pt">Hi Willam Wong,</span></u></b><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt">I checked with my service team and we don’t receive any incident ticket from SDG Portal.</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt">From our side, We are also not sure why.</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><u><span lang="EN-US" style="font-size:11.0pt">Hi Mabel,</span></u></b><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt">From what we know is this SDG setting comes from Global and we are only users. Can you check and advise please.</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt">Thank you. </span>
<o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Regards,</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">Soenwono Suprapto | GMA & Direct Dept Head</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">T: +62 21-27937489</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">F: +62 21-27937486</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif">M: +62-87771697791</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"><a href="http://www.moderndatasolusi.com/"><span style="color:blue">www.moderndatasolusi.com</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><u><span lang="EN-US" style="font-family:"Tahoma",sans-serif">PT MODERN DATA SOLUSI
</span></u></b><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt"><a href="https://goo.gl/maps/ta17fqnTWbL2"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;text-decoration:none">JL. Sultan Iskandar Muda No. 29, Kebayoran
Lama Utara, Kebayoran Lama - Jakarta Selatan 12240</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-GB" style="font-size:11.0pt"><img border="0" width="195" height="84" style="width:2.0333in;height:.875in" id="x_Picture_x0020_1" src="cid:image007.png@01D9C459.DD4DB0D0"></span><o:p></o:p></p>
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<p class="xmsonormal"><span lang="EN-US" style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt">
<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a> <<a href="mailto:William.Wong@infineon.com">William.Wong@infineon.com</a>>
<br>
<b>Sent:</b> Tuesday, July 25, 2023 3:54 PM<br>
<b>To:</b> <a href="mailto:Mabel_Seow@rapp.ricoh.com">Mabel_Seow@rapp.ricoh.com</a>;
<a href="mailto:soenwono@moderndatasolusi.com">soenwono@moderndatasolusi.com</a><br>
<b>Cc:</b> <a href="mailto:yofane@infineon.com">yofane@infineon.com</a>; <a href="mailto:Ramesh.Singh@infineon.com">
Ramesh.Singh@infineon.com</a>; <a href="mailto:ChiapNgee.Khoo@infineon.com">ChiapNgee.Khoo@infineon.com</a>;
<a href="mailto:Michael.Fritz@infineon.com">Michael.Fritz@infineon.com</a><br>
<b>Subject:</b> Infineon Batam - IFX Incidents rejected by Ricoh system via SDG</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"><span lang="EN-ID" style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Hi Mabel, Pak Soen,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">We just found out that our Infineon incident ticket sent to Ricoh System via the SDG (service desk gateway) on issues pertaining to Ricoh MFP was being rejected by the Ricoh System.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I am not sure why it is so as we already confirmed that it was working previously in our previous meetings. The only thing I can think of is that the current fleet expires on Sept-2023 while the Work Order
could have expired earlier. The SDG dates set for Batam may be following the Work Order.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Can you please check on this matter on your side and rectify it?</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">It is important that we get this fixed as we rely on this to inform Ricoh of issues from IFX.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">This is the error we got from the Ricoh system:</span><o:p></o:p></p>
<p class="xmsonormal"><i><span style="font-size:11.0pt">Ricoh API - HTTP Code: 201 Created status: error status_message: error_message: Error: u_cmdb_ci E154M250196 is unknown in ricoheurope.; Target record not found</span></i><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">From the Ricoh system - It seems the error is that the serial number is unknown. But we have the physical MFP in Batam.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Thanks.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b>William Wong</b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="xmsonormal"><b>Infineon Technologies Asia Pacific Pte. Ltd.</b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif">Senior Manager Workplace Services</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif">IFAP IT OS WP OA PA
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif">Office: +65 6876 3790</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif">Mobile: +65 9753 9063</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif">Fax: +65 6876 3734</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-family:"Arial",sans-serif"><a href="mailto:William.Wong@infineon.com" target="_blank"><span style="color:blue">William.Wong@infineon.com</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:8.0pt">Infineon Technologies Asia Pacific Pte. Ltd.</span><o:p></o:p></p>
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