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<p class="MsoNormal">Dear PTM team, good day.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kindly advise has this incident ticket closed and updated in SGD portal please?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Advance Leave Notice:
</span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">28<sup>th</sup> Jul (2<sup>nd</sup> half) And 28<sup>th</sup> Aug</span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Times New Roman",serif;color:#3B9B4B;mso-ligatures:standardcontextual;mso-fareast-language:JA">Public Holiday: </span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA">
Nil </span></b><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-fareast-language:JA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Times New Roman",serif;color:#2F5496;mso-ligatures:standardcontextual;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Thank you.</span></b><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Patricia Foong
</span></b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual"><br>
Senior Global Account Coordinator<br>
Ricoh Global Services Greater Asia Pacific<br>
Business Operation Division<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Mobile Phone : +6016 410 4493<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none"><u><span style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:patricia.foong@ricoh.com.my"><span style="color:#0070C0">patricia.foong@ricoh.com.my</span></a></span></u><b><span style="color:#2F5496;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">RICOH (Malaysia) Sdn Bhd (10078-W)</span></b><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">UG-D6, Level Upper Ground,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Utropolis Suites 2, Jalan Kontraktor U1/14,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">40150 Shah Alam, Selangor,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Malaysia.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Service Hotline: 1300 88 8228<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:#002060;mso-ligatures:standardcontextual">Website:</span><span style="font-family:"Arial",sans-serif;color:#666666;mso-ligatures:standardcontextual">
</span><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="http://www.ricoh.com.my/">www.ricoh.com.my</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none"><u><span style="font-family:"Arial",sans-serif;color:blue;mso-ligatures:standardcontextual"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<p class="MsoNormal" style="line-height:105%"><a href="https://www.ricoh.com.my/"><span style="color:black;text-decoration:none"><img border="0" width="600" height="184" style="width:6.25in;height:1.9166in" id="Picture_x0020_3" src="cid:image002.jpg@01D9DC58.2619D440"></span></a><span style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#3F621F;mso-ligatures:standardcontextual">This message together with any attachments is confidential and intended solely for the person or entity to whom it is addressed. It contains information that
is confidential and that may be legally privileged. If you are not the intended recipient (or if you have received this message in error), please notify the sender immediately by replying to this message and delete this e-mail (and any other record of it)
from your system. Please do not copy or use it for any purpose. Recipient is advised to check this email and any attachments for the presence of trojans or viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.<o:p></o:p></span></i></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com>
<br>
<b>Sent:</b> Thursday, August 31, 2023 3:56 PM<br>
<b>To:</b> helpdesk@moderndatasolusi.com<br>
<b>Cc:</b> Henry Sutanto <henry.sutanto@moderndatasolusi.com>; it.team@moderndatasolusi.com; Patricia Foong <Patricia.Foong@ricoh.com.my><br>
<b>Subject:</b> RE: GSK Indonesia INC00002262665<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-ZA">Noted with thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black">Best regards.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black">Heather Petersen<br>
</span><span lang="EN-GB" style="color:black">Regional Service Desk Incident Manager</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:black">Annuity and Service<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="Picture_x0020_2" src="cid:image003.png@01D9DC58.2619D440"></span><span lang="EN-ZA"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> <a href="mailto:helpdesk@moderndatasolusi.com">
helpdesk@moderndatasolusi.com</a> <<a href="mailto:helpdesk@moderndatasolusi.com">helpdesk@moderndatasolusi.com</a>>
<br>
<b>Sent:</b> Thursday, 31 August 2023 09:27<br>
<b>To:</b> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com">EMEA-RSD-incident-management@ricoh-europe.com</a>><br>
<b>Cc:</b> <a href="mailto:henry.sutanto@moderndatasolusi.com">henry.sutanto@moderndatasolusi.com</a>;
<a href="mailto:it.team@moderndatasolusi.com">it.team@moderndatasolusi.com</a>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my">Patricia.Foong@ricoh.com.my</a>><br>
<b>Subject:</b> Re: GSK Indonesia INC00002262665<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<div style="border:solid #FFCACA 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#FFCACA"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">This message was sent from an external source. Please be careful opening attachments/links or replying to sources you don’t know.</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<div>
<p style="background:white"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Dear Team,</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">We will schedule a visit today.</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<div id="signature">
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif">---<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Courier New"">Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,<br>
<br>
Salam,<br>
L Tiwi<br>
Helpdesk <br>
08111559141 (WA)<br>
PT Modern Data Solusi <br>
Jl. Sultan Hasanuddin No. 72<o:p></o:p></span></p>
</div>
</div>
<p><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p id="reply-intro"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif">On 2023-08-31 14:19, #RPO-EMEA-RSD-incident-management wrote:<o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 5.0pt;margin-left:0in;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div id="replybody1">
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<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Dear team<o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Kindly advice when engineer will be onsite to assist with below INC:<o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:10.0pt;color:black">INC00002262665</span><o:p></o:p></p>
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<td width="90" valign="top" style="width:67.65pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:12.75pt">
<p class="v1msonormal"><span style="font-size:10.0pt;color:black">Indonesia</span><o:p></o:p></p>
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<p class="v1msonormal" align="right" style="text-align:right"><span style="font-size:10.0pt;color:black">31-08-2023 06:35:04</span><o:p></o:p></p>
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<td width="93" valign="top" style="width:69.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:12.75pt">
<p class="v1msonormal"><span style="font-size:10.0pt;color:black">E164M150177</span><o:p></o:p></p>
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<td width="112" valign="top" style="width:84.2pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:12.75pt">
<p class="v1msonormal"><span style="font-size:10.0pt;color:black">JKAMFP002 - LOW TONER, WASTE TONER NEARLY FULL</span><o:p></o:p></p>
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<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Thank you<o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Best regards.</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Heather Petersen<br>
Regional Service Desk Incident Manager</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Annuity and Service</span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><u><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:Heather.petersen@ricoh-europe.com">Heather.petersen@ricoh-europe.com</a></span></u><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><img border="0" width="606" height="190" style="width:6.3125in;height:1.9791in" id="v1x_Picture_x0020_1" src="cid:image003.png@01D9DC58.2619D440"></span><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Verdana",sans-serif">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The
UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England
under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street,
London, NW1 3BF Please consider the environment before printing this e-mail<o:p></o:p></span></p>
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