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<p>Dear Team,</p>
<p>Our team made a visit on 08/31/2023 and the machine is back to normal.</p>
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<div class="pre" style="margin: 0; padding: 0; font-family: monospace">Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,<br /><br />Salam,<br />L Tiwi<br />Helpdesk <br />08111559141 (WA)<br />PT Modern Data Solusi <br />Jl. Sultan Hasanuddin No. 72</div>
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<p id="reply-intro">On 2023-08-31 21:11, Patricia Foong wrote:</p>
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<p class="v1MsoNormal">Dear PTM team, good day.</p>
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<p class="v1MsoNormal">Kindly advise has this incident ticket closed and updated in SGD portal please?</p>
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<p class="v1MsoNormal">Thank you.</p>
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<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Advance Leave Notice: </span></strong><strong><span style="font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;">28<sup>th</sup> Jul (2<sup>nd</sup> half) And 28<sup>th</sup> Aug</span></strong><span style="font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-family: 'Times New Roman',serif; color: #3b9b4b; mso-ligatures: standardcontextual; mso-fareast-language: JA;">Public Holiday: </span></strong><strong><span style="font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> Nil </span></strong><span style="font-family: 'Times New Roman',serif; color: #2f5496; mso-fareast-language: JA;"></span></p>
<p class="v1MsoNormal"><strong><span style="font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
<p class="v1MsoNormal"><strong><span style="font-family: 'Times New Roman',serif; color: #2f5496; mso-ligatures: standardcontextual; mso-fareast-language: JA;"> </span></strong></p>
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<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Thank you.</span></strong><span style="font-size: 10.0pt; font-family: 'Times New Roman',serif; color: black; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Patricia Foong </span></strong><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"><br />Senior Global Account Coordinator<br />Ricoh Global Services Greater Asia Pacific<br />Business Operation Division</span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Mobile Phone : +6016 410 4493</span></p>
<p class="v1MsoNormal" style="margin-bottom: 12.0pt; text-autospace: none;"><u><span style="font-family: 'Arial',sans-serif; color: #0070c0; mso-ligatures: standardcontextual;"><a href="mailto:patricia.foong@ricoh.com.my" rel="noreferrer"><span style="color: #0070c0;">patricia.foong@ricoh.com.my</span></a></span></u><span style="color: #2f5496; mso-ligatures: standardcontextual;"></span></p>
<p class="v1MsoNormal" style="margin-bottom: 6.0pt; text-autospace: none;"><strong><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">RICOH (Malaysia) Sdn Bhd (10078-W)</span></strong><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;"> </span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">UG-D6, Level Upper Ground,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Utropolis Suites 2, Jalan Kontraktor U1/14,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">40150 Shah Alam, Selangor,</span></p>
<p class="v1MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Malaysia.</span></p>
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<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Service Hotline: 1300 88 8228</span></p>
<p class="v1MsoNormal" style="line-height: 105%;"><span style="font-family: 'Arial',sans-serif; color: #002060; mso-ligatures: standardcontextual;">Website:</span><span style="font-family: 'Arial',sans-serif; color: #666666; mso-ligatures: standardcontextual;"> </span><span style="font-family: 'Arial',sans-serif; color: black; mso-ligatures: standardcontextual;"><a href="http://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer">www.ricoh.com.my</a></span></p>
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<p class="v1MsoNormal" style="line-height: 105%;"><a href="https://www.ricoh.com.my/" target="_blank" rel="noopener noreferrer"><span style="color: black; text-decoration: none;"><img id="v1Picture_x0020_3" style="width: 6.25in; height: 1.9166in;" src="/cpsess4933438272/3rdparty/roundcube/index.php?_task=mail&_id=167510739564f1405885913&_action=display-attachment&_file=rcmfile11693532248079245300" width="600" height="184" border="0" /></span></a><span style="color: black; mso-ligatures: standardcontextual;"></span></p>
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<p class="v1MsoNormal"><strong>From:</strong> #RPO-EMEA-RSD-incident-management <EMEA-RSD-incident-management@ricoh-europe.com> <br /><strong>Sent:</strong> Thursday, August 31, 2023 3:56 PM<br /><strong>To:</strong> helpdesk@moderndatasolusi.com<br /><strong>Cc:</strong> Henry Sutanto <henry.sutanto@moderndatasolusi.com>; it.team@moderndatasolusi.com; Patricia Foong <Patricia.Foong@ricoh.com.my><br /><strong>Subject:</strong> RE: GSK Indonesia INC00002262665</p>
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<p class="v1MsoNormal"><span>Noted with thanks</span></p>
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<p class="v1MsoNormal"><span style="color: black;">Best regards.</span></p>
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
<p class="v1MsoNormal"><span style="color: black;"> </span></p>
<p class="v1MsoNormal"><span style="color: black;">Heather Petersen<br /></span><span style="color: black;">Regional Service Desk Incident Manager</span><span></span></p>
<p class="v1MsoNormal"><span style="color: black;">Annuity and Service</span></p>
<p class="v1MsoNormal"><u><span style="color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer">Heather.petersen@ricoh-europe.com</a></span></u><span></span></p>
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<p class="v1MsoNormal"><strong>From:</strong> <a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer"> helpdesk@moderndatasolusi.com</a> <<a href="mailto:helpdesk@moderndatasolusi.com" rel="noreferrer">helpdesk@moderndatasolusi.com</a>> <br /><strong>Sent:</strong> Thursday, 31 August 2023 09:27<br /><strong>To:</strong> #RPO-EMEA-RSD-incident-management <<a href="mailto:EMEA-RSD-incident-management@ricoh-europe.com" rel="noreferrer">EMEA-RSD-incident-management@ricoh-europe.com</a>><br /><strong>Cc:</strong> <a href="mailto:henry.sutanto@moderndatasolusi.com" rel="noreferrer">henry.sutanto@moderndatasolusi.com</a>; <a href="mailto:it.team@moderndatasolusi.com" rel="noreferrer">it.team@moderndatasolusi.com</a>; Patricia Foong Swee See <<a href="mailto:Patricia.Foong@ricoh.com.my" rel="noreferrer">Patricia.Foong@ricoh.com.my</a>><br /><strong>Subject:</strong> Re: GSK Indonesia INC00002262665</p>
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<p style="background: white;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;">Dear Team,</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p style="background: white;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;">We will schedule a visit today.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
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<p class="v1MsoNormal"><span style="font-size: 10.0pt; font-family: 'Courier New';">Atas Perhatian dan kerjasamanya kami ucapkan terima kasih,<br /><br />Salam,<br />L Tiwi<br />Helpdesk <br />08111559141 (WA)<br />PT Modern Data Solusi <br />Jl. Sultan Hasanuddin No. 72</span></p>
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<p id="v1reply-intro"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">On 2023-08-31 14:19, #RPO-EMEA-RSD-incident-management wrote:</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Dear team</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Kindly advice when engineer will be onsite to assist with below INC:</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; color: black;">INC00002262665</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; color: black;">Indonesia</span></p>
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<p class="v1v1msonormal" style="text-align: right;" align="right"><span style="font-size: 10.0pt; color: black;">31-08-2023 06:35:04</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; color: black;">E164M150177</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; color: black;">JKAMFP002 - LOW TONER, WASTE TONER NEARLY FULL</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Thank you</span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> </span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;">Best regards.</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
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<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;">Heather Petersen<br />Regional Service Desk Incident Manager</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;">Annuity and Service</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><u><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: blue;"><a href="mailto:Heather.petersen@ricoh-europe.com" rel="noreferrer">Heather.petersen@ricoh-europe.com</a></span></u><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
<p class="v1v1msonormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"><img id="v1v1x_Picture_x0020_1" style="width: 6.3125in; height: 1.9791in;" src="/cpsess4933438272/3rdparty/roundcube/index.php?_task=mail&_id=167510739564f1405885913&_action=display-attachment&_file=rcmfile11693532248079716400" width="606" height="190" border="0" /></span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"></span></p>
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<p class="v1MsoNormal"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Ricoh Europe Holdings PLC is a company registered in England, under company number 06273215, with a registered office at 20 Triton Street, London, NW1 3BF. The UK business of Ricoh Europe Holdings PLC is operated by: (i) Ricoh Europe PLC, a company registered in England under company number 00720944, with a registered office at 20 Triton Street, London, NW1 3BF; (ii) Ricoh UK Limited, a company registered in England under company number 01271033, with a registered office at Ricoh House, 800 Pavilion Drive, Northampton, NN4 7YL; and (iii) Ricoh Capital Limited, a company registered in England under company number 03001351, with a registered office at 20 Triton Street, London, NW1 3BF Please consider the environment before printing this e-mail</span></p>
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